5 Helpful Votes
Sail Date: April 2019
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff ... Read More
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff "Herman" any time dining located on floor 2, Herman was a wonderful server with a big smile, very helpful and tentative to me, the bartenders were wonderful. The candy man who was the greeter he always had a smile. The pasties were delicious and nicely displayed; Oliver in the bar was excellent he knew what I wanted to drink before sitting down. Oliver works in the Crows Nest. The towel staff and the pool area was supreme. The piano bar and BB King great music and dancing all night long. I learned a lot during the cooking demonstration well presented and demonstrated. The crew members who help you on and off the ship are great. The photographer Andrew was wonderful and Wayne in the Jewelry shop was full of hugs and smiles. Sung who worked in the perfume store beautiful girl. Read Less
4 Helpful Votes
Sail Date: April 2019
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, ... Read More
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, Princess, NCL, Carnival, Royal Carib.I'm mid 50s but it was like an Alaska Cruise, I felt young and thin Manicure/pedicure was great. Young gal said this was actually the youngest group she'd seen in 4 months. I did miss the energy of the other boats but Everyone was super friendly, staff and cruisers. Room was large. Ship is going in for refurbishment and that is good. It's needed. Now to food. Honestly, it was ok. I didnt like the Lido because there was a line for everything. I get cutting down on germs but it was a pain waiting to ask for most anything hot. Not just omelettes and waffles. Dining rooms always better. My favprite breakfast dining room is still Carnival, go figure. Dinners were nice, but not as good as Princess, Carnival or Royal. Similar to Norwegian. Workout area was also subdued machines weren't individual tv/music, so not at nice. Would I go again. Entertainment was nice. Not as lively again and not as much to do, but you can only do one thing at a time anyway. Would I go again. Sure. What's not to love about doing whatever you want , someone cooking for you and chocolates at night. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the ... Read More
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This is in light of the fact that the next seating was 2+hours away. Instead you're relegated to the open dining and wait another hour to be served. The quality of food throughout the ship started out very good and progressively deteriorated day to day. Squash and red peppers were mixed in everywhere and it was apparent that nothing went to waste because it kept turning up. Horrible combinations like sweet potato and apple soup! Except for pizza, there was no quick food available at dinner-anywhere. All of the food was portioned out by servers and you basically had to beg for extras. Very little cheese offering and no antipasto selection. Black olives only and dished out by the teaspoon. Off ship, the excursions were overpriced and undervalued but that seems to be industry wide. Tired of hearing guides lament how poor they are and rely on our tips. Guest entertainment was good but the "house" shows were quite boring. Read Less
6 Helpful Votes
Sail Date: March 2019
Overall, we loved our cruise. We took advantage of $49 for 3rd and 4th guests to take two of our grandchildren, ages 11 and 13, and along with cruise credits obtained via CCL stock ownership and monitoring price reductions on our cabin, ... Read More
Overall, we loved our cruise. We took advantage of $49 for 3rd and 4th guests to take two of our grandchildren, ages 11 and 13, and along with cruise credits obtained via CCL stock ownership and monitoring price reductions on our cabin, the final price including tax and port fees was very reasonable. This was our 15th cruise, our third on Holland. The kids adapted well, even though there were few children on board, and they were well behaved and popular with the crew and other guests. The cabin was a little crowded, but functional. Pros: Service was outstanding. Our room steward Frank was very smart and talented— always smiling and a very hard worker. He was fluent in English, impeccably honest and the best towel animal maker we have seen. He was assisted by Ami, who was not so communicative but a good worker. Food service people were terrific. On the breakfast Lido buffet, the cooks were attentive and consistent. Our granddaughter is gluten free, and Sous Chef Antonio personally attended to making pancakes for her. The Burger joint was consistently good. The grandkids liked it and loved the pizza place where our granddaughter got gluten free pizza without any trouble. Nearly every evening, we went to the main dinning room. The staff was fantastic. Our wait staff included Samuti and Heri of Bali, both excellent servers and just great guys whom I would be proud to count as friends. The Maitre d’ and Assistant were also very attentive and made sure everything operated well. Consistently, the food was excellent. We had one lunch in the Pinnacle Grill and the food was also very good, but the service was a little slow compared to what we became used to in Main Dining. I might add, the kids loved the ice cream, sorbet, etc. We did the kitchen tour, and it is impressive how they maintain such high quality for so many. On the Spa staff, I recall Anina of the Republic of South Africa who is a good communicator and a fine young lady with a beautiful spirit. I enjoyed our conversations. On the Excursion Desk, Lannay of the Netherlands was excellent. She helped us as we needed it. and assisted in a matter that should have been resolved by Guest Services. The only truly incompetent person we ran into was a woman in Guest Services. We asked for clarification regarding credits we should have received for my wife as a CCL shareholder. The woman kept concocting nonsense about us trying to claim credits through a travel agent or a previously booked cruise— simply not true. We finally got clarification from her boss, a ship officer Joras of the Netherlands, an excellent officer. We received all the credits we believed we were due, and our faith in Holland service was restored. Some people asked us if our grandkids could have a good time with so many older people aboard. This was not a problem. They are homeschooled and have learned to get along with all age groups and even made friends with kids their age aboard, playing chess, ping pong and puzzles. They also really enjoyed the entertainment, including the Musical stage presentations, the magician James Cielen (talented and funny with cute dogs) and the master pianist Hyperian Knight whom my grandkids liked a lot. Also, the Lincoln Center group was great, a very talented group of young people. I personally liked BB King Blues Club and many others. We did two excursions, the Caves of Curacao, much better than expected, and the Costa Rica Tropical Rain Forest, the favorite of the kids. Perhaps my only complaint is that the morning “news” was provided via a summary of the New York Times, which I had not read for years. It is a shameless totalitarian socialist propaganda rag. So I chose to ignore it, and my days were happier for the absence of news. Read Less
2 Helpful Votes
Sail Date: March 2019
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance. When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not ... Read More
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance. When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you can not fly internationally with the card. Holland America does not post passbook cards are not accepted for international cruises. There were a least 5 couples that had this issue and were not allowed to board. If this situation happened with just myself and husband we would have cancelled and got 100% refund for the cruise. This totally ruined the cruise for us. We had to go to Miami Passport Agency the next day with a 8 hour wait for emergency pass port book, then fly to Aruba to catch the boat there. With hotel expenses, fees for the pass books, air fare $1600 later. We got assistance from the Port Director not Holland American. It was on a Sunday and you could not get a hold of anyone at HAL. It was very frustrating. The Port Director was fantastic, she told us step by step what to do, so we follow her directions to the T. She called us everyday to check our progress. We did not hear one word from HAL, at that point they had our $6,000 and did not care at all. When we got to the Port at Aruba we still were not listed on the manifest to enter the ship. We had to wait for the Port to get all the information to them. Never again will we cruise with HAL. The ship was clean, the crew was fantastic but the management at HAL could care less once they got your money. Buyer beware. Also make sure you check your bill after the cruise.We found discrepancies, so unless you check thoroughly you will be billed for additional items or not get refunds from drink cards. Also we were charged $14.50 per day for gratuities that we were not aware of. I felt like we were nickle and dime for everything. Just include it in the cruise price. Holland American totally ruined cruising for us in the future. Very sad because they were a great company 6 years ago. I am a very positive person and I always shake off any hurtles I experience, but this one was more than I could gut. Aruba was beautiful, safe, very friendly and the family had a great time there. We will do a family vacation there. Please be very aware if you plan a cruise with HAL. Read Less
6 Helpful Votes
Sail Date: March 2019
We went on a Panama Chanel Cruise in March 2019. Here are our good and less impressive experiences from our trip. Stateroom: We lived in a veranda on the 10th floor. Beautiful view. The stateroom was really nice. We were supposed to be ... Read More
We went on a Panama Chanel Cruise in March 2019. Here are our good and less impressive experiences from our trip. Stateroom: We lived in a veranda on the 10th floor. Beautiful view. The stateroom was really nice. We were supposed to be 4 people in our cabin why they arranged 4 beds the first evening – 2 regular beds, one bed coming down from the ceiling and the sofa was changed to a bed. The last bed made it difficult to get to the veranda but it was only arranged as a bed at night time – not optimal but I prefer that solution compared to the solution with 2 beds coming from the ceiling as we have experienced before as you almost need to be an acrobat moving back and forth in the stateroom. As we were only 3 they only arranged the bed from the ceiling at night and moving around even at night was no problem at all. The bathroom was great and big with a nice bathtub. There was a nice TV with plenty of both life TV, movies and more available. The TV was somewhat small but did it’s purpose. The staff was friendly but not very effective e.g. they never removed dirty dishes from the room – we needed to put them outside the stateroom to avoid the smell and have our small stateroom properly organized. Dinning: The food was generally okay – great during gala nights but below expectation other nights. It was a big disappointment we were charged extra on gala nights to get an extra serving!! We ended up with anytime dinning but ended up eating most night at the same section i.e. getting the same servers which was nice. The afternoon tea in the dining room was really nice The buffet on the Lido deck was nice but that section was severely under dimensioned. At most meals we had to walk around for a long time to find a table. It was also understaffed, or the staff was not properly trained – you were lucky to get a drink 5 minutes after asking. Resulting in us going after our drinks our self. The drink section was poorly arranged making it difficult to get a drink – had they swapped the drink machines and the glass/cups then more people would have been able to get drinks at the same time!! In our opinion then they utilize the boat poorly – there are many areas where there was almost nobody – why not remove many of the redundancies at the buffet, make more tables and then more food options other places on the boat?? My son went many times disappointed to get an ice cream – the ice cream shop opens and closes with the rest of the buffet – why??? The had a great Dive-In shop with fantastic burgers and hot dogs – my oldest sons favorite. Unfortunately, the Dive-In was next to the buffet so no seats Entertainment: We were disappointed by the entertainment. Some of the shows at the main theater were spectacular others were okay but disappointing they substitute an evening with a movie shown in poor quality – really!! The varieties of activities were below expectations – everyday was almost the same which is nice if you like bingo, trivial and cooking show but … They had some sport activities which we liked to join – some of them were great and some of them – yeah it seems like they forgot – nobody showed up to organize. We somehow got an activity going but … We knew Zuiderdam is a smaller boat, but the entertainment director could have done better e.g. ice sculpturing, magic show, parrots, juggler and a lot more. Amenities: The two pools were nice and deep enough to swim and play though small. There were many hot tubs which we enjoyed as well They had a giant chess board – we played it once risking our health – the board was not properly fastened and very slippery – again one of the many small but important details which would not cost them much to ensure was proper, but it was not taken care of Two nice table tennis located in a corner giving as little wind as possible – very nice The Explorations Central on deck 10 was impressive. Great view, games, books, monitors showing details about the boat and how it was operated. Large interactive touch screens showing highlights of the destinations and tour description. We really enjoyed that a lot. The HAL club was nice – fairly small but there were less than 10 kids on the boat so it did its purpose at our trip – not sure how it would work on a trip with more kids?? The staff there were amazing. My boys did not spend much time there, but they were always in the middle of some activities they were excited about when I picked them up. I enjoyed staying there for a little while following the activity waiting for a good time to break off – big respect for the staff there They could easily have utilized areas almost vacant throughout the cruise for more exciting activities – a strong recommendation from us. Overall: A nice trip with interesting destination but too many shortcuts from Holland American making the trip overall disappoint and not worth the money – we will search other cruise lines for our next cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the ... Read More
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the Lido deck. On our Alaska cruise, we purchased the hydrotherapy spa; we again purchased the hydrotherapy spa on this trip. After our muster station and safety review, we departed from Fort Lauderdale on time. Our overnight sale was smooth and uneventful, we decided to eat at the Lido restaurants as we had been traveling since 2 AM. There were a lot of options to choose from. We arrived at the Half Moon Cay, Bahamas on the second day and took a tether to shore. We purchased a Clam Shell Lounge, a good Investment to have a shaded area during the day. After a full day on the beach, we returned to the ship. We enjoyed dinner in the main restaurant; we purchased a bottle of wine, if you do not finish the wine, the will cork the bottle and provide it to you at any restaurant on board. The next day we were at sea and enjoyed the day at the hydrotherapy spa and exploring the ship. The next day we arrived in Aruba, we booked the CATAMARAN SNORKEL & BEACH GETAWAY. An enjoyable experience. We returned to port, and my wife said she wasn't feeling well. We returned to our cabin, and my wife fell ill. By the late afternoon, she was in full gastrointestinal distress. We had planned a dinner on the island, however, due to the gastrointestinal illness, we were unable to visit the island. The following day, we arrived in Willemstad, Curacao, we had planned to go on the CURACAO BEACH EXPRESS, my wife was quarantined to the room and insisted I go by myself. The resort location was beautiful and I was able to do some snorkeling off the beach. I return to the ship and again tended to my wife. Another day at sea and we were unable to use the hydrotherapy spa due to gastrointestinal outbreak on the ship. We learned the ships was in the midst of a novirus outbreak; many passengers were affected. I too became ill, experiencing vomiting and explosive diarrhea. Day 7 brought us to the entrance of the Panama Canal. Fortunately, we were cleared and we're able to enjoy our THE CANAL EXPERIENCE FROM GATUN TO COLON experience. Our guide was excellent and we spent time in Old Panama City and time at the Gatun Canal. On day 8, we arrived in Puerto Limon, Costa Rica. We booked the Jaguar Rescue and Rain Forest trip. An excellent trip and extremely rewarding. The tour guides were extremely knowledgeable and patient. We returned to the ship. We arrived 10 minutes before the scheduled all aboard timeline. The next two days were at sea and we're less than optimal. During our trip, we were unable to participate in the gala dinners and lost several days of enjoyments due to the novirus outbreak. Buffet were restricted; one morning, we waited 20 minutes for toast. That same evening, 30 minutes at the pasta bar in the Lido. On the last night, the Lido Bristo ran out of shrimp and beef tenderloin. Never have we experience this on any other cruises. The Alaska cruise on Holland America was the exact opposite of this trip. The thermal spa package was an additional $306 for 11 days, due to the novirus outbreak we were unable to use the package for 6 days due to quarantine. No refunds or credits were offered. We made the best of a bad situation; our memories of our Panama Canal cruise will be of gastrointestinal destress and many trips to the washroom facilities. I'm not sure how many people were affected by the outbreak, i did drop off my questionnaire at the medical center and there was approximately 30 people waiting for assistance. Read Less
Sail Date: February 2019
there was many disappointing things on the cruise. And a lot of excellent things. The staff was amazing her room stores were exceptional everyone seemed very friendly. The food was very average gnome memorable meals. We had prime rib one ... Read More
there was many disappointing things on the cruise. And a lot of excellent things. The staff was amazing her room stores were exceptional everyone seemed very friendly. The food was very average gnome memorable meals. We had prime rib one night was very good, had steak it was tough and seasoned odd. Breakfast want anything special. The entertainment on mainstage was OK the comedian was excellent only there one day, he was an improv comedian working off the audience which was excellent. Then to piano players a young woman and a young gentleman that played the duration of the cruise they were amazing unbelievable very enjoyable to listen to. it seems like most of the day planned activities during the day on the ship were trying to sell you some thing a spa treatment or shoe inserts. The most disappointing thing was for afternoons our cabin had a strong paint smell which they were painting in different parts of the ship and it went to do the air conditioning system . And there was a couple days they were working on the electrical system outside the cabin banging away. We called and voiced our concerns and were told they were trying to improve the ship for future cruises, didn’t seem to care about us. Read Less
4 Helpful Votes
Sail Date: December 2018
I was worrying before the cruise due to many negative reviews and feedback here regarding the ship and the cruise line itself. I think if someone is "hardly American or Canadian" should be a different category in the reviews. ... Read More
I was worrying before the cruise due to many negative reviews and feedback here regarding the ship and the cruise line itself. I think if someone is "hardly American or Canadian" should be a different category in the reviews. These people usually cannot recognize any kind of food but hamburgers and fried things. Every other food is just an "unknown thing" for them and after, they write a really negative review, mostly complain about the food. European cruise lines (HAL, MSC, Costa, NCL) are really different then Princess, Celebrity and especially Carnival. If you hate European food and don't like the European vibe and style - stay away from there companies and don't mislead others with your negative reviews. Zuiderdam is a little bit old ship and you can see some signs of her age (Carpets, walls in the elevators), but the staff tries their best to keep it clean and good condition. There is a lots of elderly person on board, not such much child you can see on MSC or Carnival. However HAL doesn't focus on families with children, there is enough activities and programs for children. My kids ( 8 and 11) loved the Club HAL and the pool area. Dining room staff entertained kids during every dinner, made their dining time funny and unforgettable. Embarkation and the check in is very well organized, it was very quick and smooth with only few minutes of wait. Our room steward was excellent, but I can say the whole crew on board was extremely nice and helpful. I have not experienced this kind of service before. The only negative I can say is the hotel service charge. HAL charges the same amount for kids and adults ($14.50 per person for a balcony stateroom). But, you can ask the customer service to reduce this amount or even remove every hotel service charge. We decided to make it zero and we gave cash for our steward and our dining room waiters. It was out first cruise with HAL, but not the last. I have already booked a new one on board for the summer break and I definitely recommend this cruise line for everyone who is not afraid of the European things. Read Less
8 Helpful Votes
Sail Date: December 2018
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of ... Read More
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!! However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering this was a Holiday cruise, it severely lacked festive activities, entertainment and decorations. We were advised by Holland America the Zuideram Veranda Cabins accommodate 3-4 passengers. We had 3 in our cabin. However, to accommodate anymore than 2 passengers, access to the veranda balcony and bar fridge are "completely blocked" and they had to "remove furniture" from our cabin to make room for the 3rd person for the entire cruise. I guess the 4th person would have had a caught on the balcony because there is absolutely no room for a 4th person. This was extremely disappointing when we had paid the extra $2,000 to have a balcony cabin but couldn't access the door to get out onto the balcony. SAVE your money a book an Ocean View or Interior Cabin for a much lower rate. The Ship's Customer Service Relations were not helpful in providing any alternative nor compensation for the extra cost we paid to have a balcony we had no access to. There were minimal Christmas decorations throughout the ship not making it feel very festive for a holiday cruise. Santa came aboard the ship to visit the 40-50 children on board and gave them all a dollar store gift that broke within the day. We expected much more for a Holiday cruise considering the inflated cost for a cruise during this peak time. We would never consider Holland America for future Holiday cruises. PS to Smokers: there is only 1 smoking section on board and they refuse to let anyone smoke prior to the ship leaving port. It was a long 6 hour wait from the time we boarded to leaving port. Read Less
5 Helpful Votes
Sail Date: November 2018
had nothing to do and wanted to get away from family for thanksgiving, so took son on a cruise. getting on was a breeze and a lot of very friendly people were at the cruise port to check us in. you ain't gonna travel with the ... Read More
had nothing to do and wanted to get away from family for thanksgiving, so took son on a cruise. getting on was a breeze and a lot of very friendly people were at the cruise port to check us in. you ain't gonna travel with the people in the sales brochure. granted, for these prices you get what you pay for. baby with no diaper in pool, 600 slow moving scooters, smart casual(if adhered to) means a clean t shirt with no relish stains from mcdonalds. if i spent many thousands on this cruise expecting gentrified shipmates i probably would have escaped in aruba. we coined the daily movement at the lido restaurant as the lido shuffle, an odd quarter step dance moving aimlessly, constantly changing direction but moving very slowly. not that most guest were not kind and mostly friendly, as was the crew. always ate in the dining room for dinner which was was not as bad as some people have written.. son had steak every night and it was not bad. very friendly staff exect for a few. colon is horrible. limon is horrible. if you tend to adhere to contract terms you will probably be frustrated. twice we have waited for stragglers getting to the boat very late after stated departure times despite the clearly stated terms otherwise. the boat is a very nice size and i wish they would keep the ship in good repair. on my balcony the varnish is gone from the railing and there is a massive amount of rust showing on various surfaces. the panama canal portion is a joke. you go through, park about 1000 yards in, then return to colon to pick up the excursion crowd. it would be nice if they would clearly state this..... i half expected to cruise the lake a little and look at some monkeys. i honestly don't know how people can drink and gamble all day on these things. if you don't spend your kids' birthright on these vices i think 11 days is a little long Read Less
3 Helpful Votes
Sail Date: October 2018
We went on this cruise - Fort Lauderdale to Half Moon Cay, Aruba, Curacao, Cartagena, Panama Canal (+Colon), Puerto Limon Costa Rica & back to Fort Lauderdale - to spend time with some American friends too unwell to do a conventional ... Read More
We went on this cruise - Fort Lauderdale to Half Moon Cay, Aruba, Curacao, Cartagena, Panama Canal (+Colon), Puerto Limon Costa Rica & back to Fort Lauderdale - to spend time with some American friends too unwell to do a conventional tour or long-haul trip with us. The ship was mid-sized - just under 2000 people - and didn't feel particularly crowded, though the demographic was definitely ‘older’. It was also very stable - the only time we felt even a mild pitch was on the last sea day. The staff were almost without exception really friendly and helpful, and the service overall was very good. Our verandah cabin on deck 6 was comfortable if a little cramped, and they'd used the space well; under-bed stowage was particularly useful. The food in the main dining room was generally good, with 1 or 2 exceptions, and the waiters particularly friendly. We also found the crew - the Captain and his officers - friendlier, more engaging & more in evidence than on other cruises we've been on. We ate dinner only once outside the main dining room, and the experience was not good. We booked "Rudi's Sel de Mer", a pop-up seafood restaurant in their Pinnacle Grill, at an extra $45 a head. The food was just OK - the bouillabaisse came in a plastic bag(?!), cut open at the table, the lobster tails were pleasant but unexceptional and the desserts reasonable, but the wine list was very limited and fiendishly expensive, the service slow and poor and the food lukewarm. Getting things like bread on the table seemed to be an almost-impossible feat for them. This was poor value for the $45 supplement, & having experienced the service in what was effectively the Pinnacle Grill, we didn't go back. The Lido buffet restaurant was a scrum at breakfast & lunch - inadequate seating and often long lines at the counters. The breakfast servery seemed rather bizarre - if you want just oatmeal, or just (pre-prepared) bacon & scrambled egg, or a specially-prepared omelette or made-to-order waffles, you join the same line. At lunch, we often managed to grab a table by the front pool & then go into the Lido & come back with food. The Asian options were often good, but I didn't try too many others as the lines were ridiculously long. Drink prices were - as you'd expect - high, and the spa prices astronomical. BEWARE - they have 'info sessions' about pain management, which are simply sales pitches for you to buy over-priced treatments or products. A 'personal trainer' from the gym is pitching GoodFeet orthotics. DON'T BUY FROM HIM! He'll tell you that his $199 price is up to $100 cheaper than elsewhere, & that his products will last for 10-15 years. These statements are UNTRUE; we visited a GoodFeet store in Delray Beach after the cruise & discovered that the orthotics he sells are the cheapest in their range, cost the same $199 and last for 2 years at most. If you're interested and live in the 'States, buy them back home, where you'll get a much better service. And don't do the acupuncture. I went for what I understood would be a 'consultation', which anywhere else would be a free-of-charge precursor to actual treatment, while they understood your issues and planned the sessions for you. Next thing I knew, I was on the couch with a load of needles in me, wired up to electricity. The 'therapist' then LEFT THE ROOM - just as my thigh muscle started to go into spasm! And they wanted to charge me $169 for this. AVOID! I've had great acupuncture (which this wasn't) for much, much less. The entertainment was a bit mixed. The 2 pianists at Billboard Onboard (especially Noah, the younger one) were astoundingly good. The bar pianists and the Mainstage dancers were also excellent, what we heard of BB King's All Stars was good, the Island Magic steel band were great and America's Test Kitchen was fun (but very over-subscribed, so arrive early). The Mainstage singers, however, were frequently off-key & the acrobats from Cirque du Soleil did a lot more posturing than actual acrobatics. And we were on board at Halloween, which the ship celebrated by doing - NOTHING! Hardly anyone dressed up, & it was a real disappointment. The EXC excursions were a mixed bag. The Monkey Watch at Gatun Lake seems to have been the best Panama excursion, with a great experience of the Canal & the wildlife. AVOID the one that takes you on through the locks to Panama City - you wait for hours in a small boat shadowing a bigger vessel through the locks, and frankly you see enough of the locks on the journey from the Caribbean to Gatun Lake. (This trip arrived back at the ship over an hour after we should have departed!) The Veragua Rainforest & Tortuguero Canals trip in Costa Rica is good, though the canals themselves are rather disappointing. The Cartagena Sightseeing trip is a waste of time & money if you want to see the World Heritage Old City; you seem to go everywhere BUT this part of town. The 'Eco tour' at Half-Moon Cay was a disappointment - snorkelling may be a better option - and the Aruba snorkelling trip was mediocre. We liked the Curacao 'Beach Express' - the beach was nice, the snorkelling better than in Aruba, and the trip was about the right length. The ship was in Curacao on a Sunday, so virtually EVERYTHING in the historic town was closed - even Diamonds International! Overall this trip suited us well. Our American friends enjoyed the cruise, were able to do everything with us and it wasn't too tiring for them. Embarkation & disembarkation were reasonably straightforward, despite the very hostile security people around the port area. We got to visit 2 places - Colombia and Panama - we'd never been to before, although our time in Cartagena was disappointing. HAL is one of the better cruise lines we've used, though (like the others) the most important piece of equipment on board seems to be the giant vacuum cleaner that sucks additional money from passengers. (For example, the wi-fi was outrageously expensive). Would we cruise with them again? Maybe, but it's a big old World and cruising only gives you a fleeting glimpse of some fascinating places, so it'll be a few years before we cruise again. Read Less
Sail Date: September 2018
We chose this cruise because we wanted to explore New York for 3 days prior to embarking on our cruise. Embarkation did not go smoothly as we had to utilize Brooklyn Terminal instead of the original Manhatten terminal as the Zuiderdam had ... Read More
We chose this cruise because we wanted to explore New York for 3 days prior to embarking on our cruise. Embarkation did not go smoothly as we had to utilize Brooklyn Terminal instead of the original Manhatten terminal as the Zuiderdam had sustained some damage and had to be repaired in the Brooklyn Terminal. This made our cab fare more from our hotel where we stayed for 3 nights to the terminal as we had preplanned our hotel bearing in mind we were going to sail out of Manhatten. We were promised an upgrade to an ocean view cabin when we booked our cruise. That never happened despite many visits to Customer Service. Holland America staff were hard to deal with. There were no laundry coin- a-matic machines, so laundry was taken away from your cabin and washed and returned to your cabin for an additional cost dependent on how many bags you had! With respect to dining, food was very good; however, they would not allow us to put our filled plates on a tray, we had to carry our food in our hands and at times this was awkward as other people were doing the same thing till they reached a table to sit down. This was in the Lido room where there is no service at tables except for beverages. In the other dining rooms where we were served by waiters, service was very good and the food was excellent. Entertainment was o.k., have seen better on other cruiseships. Their excursion fares are very pricey! We took mini buses and cabs to see the tourist attractions and saved a lot of money. Read Less
6 Helpful Votes
Sail Date: July 2018
This was our second time on Zuiderdam, and the dry dock has definitely freshened its appearance. We did a 10 day Baltic cruise during the height of a record setting heat wave, but the ship was always cool and comfortable and in top ... Read More
This was our second time on Zuiderdam, and the dry dock has definitely freshened its appearance. We did a 10 day Baltic cruise during the height of a record setting heat wave, but the ship was always cool and comfortable and in top condition. The Good: Very comfortable suite with great bed, nice veranda furniture, spacious dual sink. Music walk concept provided a variety of music by excellent performers. Specialty dining was very good. Staff at every level was first rate and helpful. Shore excursions were well run with interesting itineraries. Bar drinks were reasonably priced. Shops were well stocked with some designer items (Nautica, Tommy Bahama). The bad (or less than perfect): Main Dining room food was inconsistent from very good to so-so, and there were a few instances of overcooked entrees. Breakfast servings were not always as hot as they should be. Lido actually did a better breakfast, especially the omelet bar. The cabin had a great Samsung 50in TV but very little to watch, either live or on demand. Internet service was so slow as to be almost worthless. Bottled water was overpriced. Read Less
6 Helpful Votes
Sail Date: July 2018
We chose this cruise for its terrific itinerary. It did not disappoint. From Bergen and Alesund and the fjords of Norway to the tiny towns of Iceland and the lovely little city of Reykjavik, we had something to look forward to at every ... Read More
We chose this cruise for its terrific itinerary. It did not disappoint. From Bergen and Alesund and the fjords of Norway to the tiny towns of Iceland and the lovely little city of Reykjavik, we had something to look forward to at every port. Having the Faroe and Shetland Islands added was simply a bonus. The Zuiderdam was clean, beautifully maintained and as stable in the swells as one could hope for. The crew was outstanding, from the Captain, who was visible and approachable throughout the cruise, to the men who polished brass every single day! Our balcony cabin was standard, but again, cared for quickly and with pride by our stewards. We never wanted for anything. We enjoyed the Explorations Lounge on Deck 10 for scenic sailing. Dual pianists in Billboard Onboard were beyond fantastic. It was our go to evening destination! Mainstage entertainment incorporating BBC photography was a treat. I enjoyed America's Test Kitchen and pickleball; my husband visited the fitness center on each sea day while I walked the deck. There was enough variety on the Lido buffets to more than satisfy us for breakfast. The Dive In for burgers and hot dogs was an excellent lunch choice along with the taco bar. Dinners in the Main Dining Room were not always exceptional although food was always beautifully presented. The Pinnacle Grill was disappointing,, again service was lovely. Embarkation and debarkation in Copenhagen were smooth. Three ports were tender ports; the transfers were efficient and well organized. We never had to wait for a tender either leaving or returning to the ship.. We opted to do our own thing ashore - sometimes with fellow travelers whom we had met through our Cruise Critic Roll Call. We also had researched local websites extensively. We liked that we could move at our own pace; Port calls were long enough that we were able to get a real feel for each place. Read Less
5 Helpful Votes
Sail Date: May 2018
Have sailed many time with Holland America and are 4 star martiners. The embarkation and disembarkation was very smooth. We where able to go right to our cabin. Over the past few years we have noticed that the food in the main dinning ... Read More
Have sailed many time with Holland America and are 4 star martiners. The embarkation and disembarkation was very smooth. We where able to go right to our cabin. Over the past few years we have noticed that the food in the main dinning room seems to be going down some. My husband and some others at our table ordered the steak (the one that is always on the menu) and all stated the same thing, "tastless and no flavor". None of them ordered it again. Everyone at our table that had the salmon said it was good. The Lido's breakfast was always good. We ate at the Lido two nights in a row and it was the same food both times. The DIVE burgers are the best! We also did a wine package (the top one) and everytime my husband order a red wine they never had the one he ordered and would bring us another stating, "we do not have the wine you ordered". Again, this was everytime he ordered the red wine. They did have the white wine he chose. The dining room staff, as always, was good and always willing to help. The ship itself was clean with some wear and tear in some places. The services, as always, was good. The cooking shows on board are fun to go to. A good place to spend time while at sea. We did not attend the computer classes this time but, have in the past and they were good with a lot of good information. The BB King All Stars is always good. All in all, a very good cruise and would sail on the Zuederdan again. Read Less
10 Helpful Votes
Sail Date: April 2018
We just returned from an absolutely amazing cruise of the Panama Canal. Before we left, I confess I was apprehensive because of some of the reviews I’d read that said the boat was old, that the itinerary wasn’t good, and that the ... Read More
We just returned from an absolutely amazing cruise of the Panama Canal. Before we left, I confess I was apprehensive because of some of the reviews I’d read that said the boat was old, that the itinerary wasn’t good, and that the activities were too few. I couldn’t disagree more, and I honestly have no idea what all the whining is about. Of course, it could be that before the ship was dry-docked last November it was shabby, but it sure isn’t any more. The furniture in the rooms was new, the doors and carpets all appeared new, the public spaces were well-maintained, and the beds were more comfortable than ours at home. That said, if you’re into glam and glitz, huge ships with entire shopping malls and bowling lanes in them, then, true, this is not the boat for you. But what the Zuiderdam does have—and which is way more important—is high-quality, healthy food that isn’t just sugar, salt, and fat rearranged into different shapes; impeccable service in the rooms, dining rooms, kids’ club, spa, casino, and more; quality dance, comedy, music, and magic acts by talented people; almost no lines for anything; and just enough excitement to make each day fun and relaxing. We stayed in room 6017, a balcony room on the Upper Veranda deck. It was perfectly situated for viewing the canal and its feats of engineering as well as the breathtaking jungle canopies filled with toucans and parrots on either side. Our friendly room steward Gede and his assistants did an amazing job of servicing the room in a timely manner and leaving all sorts of whimsical towel-animal creations for our 8-year-old to enjoy. On the canal tour day, we even had breakfast delivered to our room so that we didn’t miss any excitement. (Do work on those scrambled eggs, though.) Our boy was one of probably only 30 kids on the whole boat! Before you decide that this cruise isn’t good for kids, let me tell you how awesome it was for him to have gotten to know the majority of the others by name and be able to play with them in and out of Club HAL throughout the trip. Besides, he enjoyed the Club HAL activities immensely and appreciated all the love and energy the staff members, like Allison and Amanda, put into organizing enriching things for the kids to do. By day, we took advantage of a wide variety of activities. We played lots of bingo, ping pong, and music trivia, all of which the assistant cruise director Alice made super fun, we hung out by the pool, which is the only cruise pool I’ve been in that wasn’t frigid, we gambled on the wide variety of slot machines, and we had spa services. In particular, the hot stone massage and the acupuncture treatments I got from the knowledgeable Lauren Steigmayer were great ways to start the trip off relaxed and healthy. We also took five excursions, two by Holland and three through our booking agent. We enjoyed all the ports of call except for Colon, which was pretty sketchy. But Holland offered excursions from Gatun Lake that made it well worthwhile to stop in Panama. Don’t miss the opportunity to see Panama. You can read detailed reviews of the excursions we took—the Panama monkey island tour and the Everglades airboat tour--on Holland’s web site. The other tours we took were through prestigecruises.com. The photographers did a great job of capturing all our comings and goings without being pushy. By night, we loved having dinner in the dining room with our excellent waiters Dindin and Asep, who were so welcoming to our son. Thanks to the variety of healthy choices, decadent options, and ethnic dishes, we never tired of the food, which we usually do. (I’m on a special diet, so imagine my pleasant surprise on learning that the Lido deck offered gluten free pasta and bread!) The Pinnacle Grill had amazing crab legs, and when we dined there a second time, they were out of crab legs but made up for it with free lobster tail, instead. The entertainment, which I’m usually not too excited about, was surprisingly fantastic. As a former ballet dancer, I’m a tough critic, but I thought the dancers were quite technical and fun to watch. As music goes, we especially enjoyed Billboard Onboard, featuring the dueling pianists Danny and Ian. Ian was so kind to my son, Cameron, playing his requests and encouraging him to stick with piano. We also really liked the BB King All-stars band, the comedian with his dry sense of humor, and the magic act with the adorable Pomeranians. Nick, the cruise director, did a great job of organizing the activities and getting us excited about them. Zuiderdam, we love you and think you deserve this praise. Keep up the great work! Read Less
11 Helpful Votes
Sail Date: April 2018
We chose this cruise because we knew the Panama Canal is not something that many people get to see. We weren't disappointed in the cruise. She may have a few scratches here and there, but the ship is in great condition with cleaning ... Read More
We chose this cruise because we knew the Panama Canal is not something that many people get to see. We weren't disappointed in the cruise. She may have a few scratches here and there, but the ship is in great condition with cleaning and repair on-going but not in passengers' way. Weather was wonderful--not too hot or humid. Everyone said we had the best weather in the last couple of months. We were pleasantly surprised by the food. It was wonderful in all the venues. We only ate in the dining room twice because we prefer less time spent on dining and not dressing up every night. The Dive In had perfect hamburgers and chicken sandwiches. There was a taco bar that we used several times for taco salads. We got the salad bowl and lettuces from the Lido buffet. We also appreciated that there are servers--not everyone handles the utensils at the different areas. The quality was quite good as was the variety. I think I saw more actual variety at breakfast than I have on any other line I've sailed with. And, the Lido manager brought me a cherry crisp that I had seen on the dining room menu! Pasta bar was great. Many kinds of pasta and add ins were available. We had room 6129 on the Upper Verandah deck. Andri and his assistant did a wonderful job of cleaning, bringing ice, setting a mood for evening after dinner, and making towel animals. Zuiderdam is on the smaller side with 1800 passengers on our trip. I wasn't sure about the arrangement of the decks when I got on and started looking around. Guest services is on deck 1. But it all turned out well. We could get around quickly. I always like a promenade deck that goes all the way around. It was particularly nice for Canal viewing. The entertainment was amazing. I think it's best total package I've ever seen for entertainment. BB King's Blues Club, Billboard Onboard, comedian, classical entertainment, dancers and musicians, especially Steel Drum Island Magic, were all top notch as evidenced by the large audiences for each. America's Test Kitchen was interesting. The lecturers brought onboard for the ports and the Panama Canal were very informative. I'm not at all including the shopping guide. That, to me, is always a waste. All they want to sell is jewelry. Zuiderdam has a Navigator app for your phone to use. It's very handy to get around the ship, schedule your activities, and contact your family. I do wish it would ding though when you have a text. We booked all tours through Holland simply because I like the convenience and they cover what most all the tours do although with a bit more expense. For Bonaire and Curacao, the shopping areas closed early so there wasn't much time for browsing. A bit more time in port would be good. Bonaire was interesting for the salt flats and slave huts. I thought we would stop to see flamingos, but we didn't. We saw some but at a distance. Curacao is a beautiful area. Be sure to see the Kukunu Museum. The guides do a super job of showing you how the island functioned years ago. The town is beautiful. Be sure to go across or at least see the swinging bridge. Free wi-fi is hard to come by. We chose to stay on board at the Panama Canal. The long tours were more than we wanted to do this time, but I think we will make another trip and see the other side of Costa Rica. One tour was 3 hours late returning because the canal doesn't work on strict timing. All the deck areas were open to accommodate everyone who wanted to see what was going on. We got to see the sun come up over the canal. You'll want to get up early! I got off in Colon and walked about 3 blocks through a chain link tunnel to the "mall". There was a military helicopeter and a large police presence there. You'll want to stay onboard I think. Costa Rica was beautiful--another reason to go back so that we can see more of the island. We did the Rainforest Preserve. The rainforest is the most magnificent thing I've ever seen. I love the desert, beach and mountains, but the forest has to be seen to be believed. We did not see many animals which was a bit of a disappointment, another reason to go back. Be prepared to walk whichever tour you take. There's a great market at the port with many booths and crafts people. For sea days, there were many new movies in the room. There were many activities to attend and lots of deck chairs all over the ship to relax in. Shopping was all high end except for small things in the shop that sells candy, t shirts, etc. Why is there always so much high end shopping? Embarkation was pretty smooth. Rooms were ready by 12:30. We got on at 11:30 and had lunch. Debarkation was easy too. We paid $25 for Holland to collect our bags and get them to the airport and print our boarding passes. It was worth it. Hassle-free trip to the airport. Customs was 45 minutes--a long wait. If I could have gotten the Mobile Passport to work, we could have saved a lot of time. I'm not sure what the issue was. We will definitely choose Holland again. Read Less
3 Helpful Votes
Sail Date: February 2018
I was fortunate enough to cruise many times with my late husband but never got the opportunity to cruise to the Panama Canal. After much discussion, my cousin from Sarasota and my cousins from New Jersey decided on Holland America's ... Read More
I was fortunate enough to cruise many times with my late husband but never got the opportunity to cruise to the Panama Canal. After much discussion, my cousin from Sarasota and my cousins from New Jersey decided on Holland America's Zuiderdam to fulfill that bucket list wish! We were all very pleased with the smaller size of the ship. Easy to navigate with no long lines of passengers waiting for elevators or in the Lido buffet line. Thought the food served in the MDR, Lido and specialty restaurants to be very good with lots of choices daily. I must comment on the excellent service by all staff and crew members. They work hard to keep the ship clean and tidy. We even got our chipped bathtub replaced early in the week while we were on a tour. Enjoyed the entertainment in the Main Show Room by the ship's talented singers and dancers, but for me the main attraction was the nightly performances in the Billboard Onboard Piano Bar by Danny and Ian. They played 3 shows a night, the last one being an all request show, and I never missed one! Very talented pair! Took one independent tour in Aruba with Fantasy Tours and was taken to all the island's highlights for a reasonable price. Ship tours included Curacao, Cartagena, the New Canal Locks and the Hacienda tour in Costa Rica. Enjoyed them very much. Would definitely recommend this ship and itinerary. Read Less
7 Helpful Votes
Sail Date: February 2018
We had done a HAL Southern Caribbean cruise a number of years ago, and enjoyed it; we wanted to go someplace warm and when I saw that Cartagena was on our itinerary, we decided to book. I had really not wanted to do this cruise; it ... Read More
We had done a HAL Southern Caribbean cruise a number of years ago, and enjoyed it; we wanted to go someplace warm and when I saw that Cartagena was on our itinerary, we decided to book. I had really not wanted to do this cruise; it was a concession to my husband who wanted a change from 5th wheel camping. Here's why: we had been on a few RCCL cruises, one of which was a disaster due to the X-rated cruise director and RCCL's ugly customer service people. Then we took an MSC cruise from Southampton, which was bad in so many ways that I really never wanted to take another cruise. Add to that a bunch of negative discussion about the new Explorer Lounge/aka Crow's Nest, and I was filled with trepidation. I'm happy to say that I've never been so wrong! We just had the best time from the minute we stepped on that ship. HAL is a great cruise line in so many ways. The Zuiderdam is really gracious. I really iked the Explorer Lounge/Crows Nest. The interactive tabes had a lot of good information about each port on the cruise, but short so you couldn't get bored. The combined coffee shop/bar was fine - not really too busy to get what you wanted. A couple of things I mentioned on my feedback were that the navigation screens blocked prime viewing real estate and those little stool-like things by the interactive tables were downright uncomfortable; it's better to stand! The regular chairs were comfortable but the couch didn't fit me at 5'1" or my husgand at 6'. However, it was great and a lot of people must have thought so too, because it was always busy. The library was a big issue on the forum board, and I'll agree to an extent. Do we need 20K books on a ship in the age of Kindle? I don't think so; but perhaps a few works of fiction and a small book exchange area would be welcomed. We took 2 ship tours, both excellent (Colonia Panama and Miraflores Locks and Tayurtic Hacienda in Costa Rica). I posted detailed reviews of those on the HAL webpage. The food was good and varied. I loved the Pasta bar in the Lido, and loved the Asian lunch bar too. Service was excellent; they hire and train great people. We enjoyed the open seating in the dining room and never had to wait more than a few minutes. The entertainment was so great. We had to excellend comics, David Pengelly and Dan Chopin. There was an illusionist that everyone loved, 3 performances by the Holland American Singers & Dancers, and the magnificent Island Magic Steel Drum band. (It's worth taking the cruise just to hear them). The only disappointment was that one evening was dedicated to streaming the Oscars. I so don't care so we skipped that. Others said the same thing. Although I'm a heavy Windows user, i took advantage of the Microsoft Windows classes and learned some useful tips every time, and even was able to get into some apps that I hadn't had a reason to explore before. The facilitator was excellent and patient; with systems, there are inevitably people getting lost. (I've trained systems, and know that not everyone can handle it like she does.) She offered everything from Windows 10 Essentials to photo apps and security. She also had a handout with navigational instructions after each class. Something I LOVED but was unable to take full advantage of is the HAL Navigator app which is free. If only my husband hadn't been so last-century and refused to let me download it for him, I would have been saved a lot of frustration trying to find him!! This app shows you the entertainments of the day, dining menus, events around the ship (letting you build an 'itinerary) and best of all, a chat function with other ship people you add (hence my frustration with my husband.) The steps they have taken to modernize are good - change is inevitable in any area of life, and they did it graciously, IMHO. The TV/Movie selection in our rooms was way more extensive than I'd dreamed it would be, and they had some excellent documentaries on Panama that I'd never seen. Embarkation and disembarkation we both easy. On my last cruise (MSC), the disembarkation was a nightmare, so I was prepared. This was such a non-event. Quick Hint - this is not ship related: download the Mobile Pass app (which you'll see advertised in the waiting room for embarcation). We flew through customs on the way out - there was a special line for Mobile Pass people and few were in it. I can't say enough good about Holland America and the advantages of a small ship. For some people, rock climbing is important, but we're a little past that kind of excitement and aren't looking for that kind of ship and the inevitable large number of passengers. There is plenty of social interaction, intellectual stimulation, and relaxation to be had on the Zuiderdam. Read Less
10 Helpful Votes
Sail Date: December 2017
After recently sailing on both the Westerdam and the Noordam, the Zuiderdam was a bit of a disappointment. The ship had only recently come out of dry dock, but clearly there is a LOT more updating to accomplish. While the Gallery Bar, Lido ... Read More
After recently sailing on both the Westerdam and the Noordam, the Zuiderdam was a bit of a disappointment. The ship had only recently come out of dry dock, but clearly there is a LOT more updating to accomplish. While the Gallery Bar, Lido and Crow’s Nest were spiffy and polished, the ship was dated and shabby in many places, particularly our cabin (4174), as well as both the Ocean and Pinnacle Bar, and most public bathrooms on the ship. Also, the Zuiderdam was just not as well run as the Westerdam or the Noordam. That being said, we had a wonderful cruise director (Saul Orr) and a great time on all the shore excursions we took in Aruba, Curacao, Cartagena and Panama. The Panama Canal was worth seeing, and the doomed rail car to the Miraflores Locks was well worth the cost and time involved. The food was uniformly good and the service by both our cabin stewards and wait staff was excellent, which is what we expect of Holland America. Read Less
Sail Date: December 2017
Simply put we loved everything about our cruise! The entertainment was top notch. The singers and dancers on board were fabulous we went to all 3 nights of their shows, we enjoyed the dueling pianos, Island Magic Drums, a comedian and the ... Read More
Simply put we loved everything about our cruise! The entertainment was top notch. The singers and dancers on board were fabulous we went to all 3 nights of their shows, we enjoyed the dueling pianos, Island Magic Drums, a comedian and the BBC America Show with the band and Lincoln Center Stage musicians. We were in a Signature Suite-It was a nice size for my husband, mother and myself. My mother has difficulty walking, she usually uses a walker. We rented a scooter for the trip through HAL and it waiting in the room when we boarded. It made her trip much more enjoyable! The staff on the Zuiderdam was always going out of their way to help her. The Signature Suite has more than enough room to park the scooter without breaking it down which made it easy for her to come and go as she pleased. The room stewards were very attentive (although you barely see them). We felt like they watched for the minute we left and would come running to spruce up the room, drop off fresh fruit, drinks etc. and of course towel animals. The itinerary is wonderful and if you haven’t seen the Panama Canal this was just long enough to get the experience without seeming like you were in locks forever. It was just right for us. Read Less
1 Helpful Vote
Sail Date: November 2017
It was a good time to go,, no mowing or lawn work needed at home during November. Plus,, it was warm on the cruise. We liked the service, it was excellent, good nice workers. The room was nice,,, they had good entertainers,, ... Read More
It was a good time to go,, no mowing or lawn work needed at home during November. Plus,, it was warm on the cruise. We liked the service, it was excellent, good nice workers. The room was nice,,, they had good entertainers,, outstanding. The food was terrible,,,they must have had a chef to help prepare it, lol there was a lot of food wasted and it was expensive to Holland America to have so much wasted..The bread was so hard and tough you couldnt eat it. They need the help of Golden Corral or some just plain cooks, They had good salads but no good dressings for it,, so that was out for us. They just need plain foods that people in America eat,,,we tried the dinners, and they were not good,,, we ended up eating fruit,, and ice cream, lol. We and others in our group say no more Holland America cruises due to the food... We all have had other cruises with Disney, and most other cruise lines and the food was great. I did find,, we got shore activities not from the ship, but from venders as soon as you get off the ship,,, we had the same activities for less than half price, that HAmerica was asking. Read Less
1 Helpful Vote
Sail Date: October 2017
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We ... Read More
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We know and love their standards, so could put up with a few chips and rips. The Crew was wonderful, always helpful & Roxan in the Ocean Bar is the Best Waiter on board. the Food was a little odd by the second week. (an awful lot of fish, for someone who does not eat fin fish.) The food we ordered was good & we could order a baked potato if the sides did not appeal. I must say that the entertainment on board was a little disappointing, where did all the small bands and other singers & guitar players, that used to be in the small bars, Crows Nest, Atrium & Dining Room go? We miss being able to order afternoon drinks & listen to a Duo or single musician entertain us. The music seems to be at night & if that band is needed for the main show, nothing!!! Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this port intensive cruise because of timing price and airfare. First time sailing with HAL, not very exciting. The ship was clean, but not updated. The hallways in the cabin areas were very bland and old looking. The ... Read More
We chose this port intensive cruise because of timing price and airfare. First time sailing with HAL, not very exciting. The ship was clean, but not updated. The hallways in the cabin areas were very bland and old looking. The entertainment was lacking except for the BBKing band which was very good. Dining was better than other cruises, especially the deserts. The service in the Lido was just plain annoying. Plenty of servers around, but the service was incomplete for example coffee: no sugar or stirrers, when served. The buffet was dished out and they hardly ever gave you what you wanted the way you asked for it, like please put my fruit compote and whip cream in the little bowls like I asked. The officers did frequently ask if everything was OK but it seemed to be a lack of communication and you could get things yourself faster if you chose. Read Less
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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