1 Helpful Vote
Sail Date: July 2019
There were 2 couples sailing on this cruise (fifth we have done together), we chose it for the itinerary. The embarkation was flawless. We arrived at the cruise terminal and we finished all the paperwork and were boarding the ship by noon, ... Read More
There were 2 couples sailing on this cruise (fifth we have done together), we chose it for the itinerary. The embarkation was flawless. We arrived at the cruise terminal and we finished all the paperwork and were boarding the ship by noon, half hour or so. The ship is older but quite lovely and well maintained. We were in Vista suite 7050 and our friends were next door. The room steward opened the balcony door between so we could share visits and happy hours etc. our room steward was phenomenal. He left ice in the bucket twice a day as well as fruit in the basket on our coffee table. We always bring a small extension cord as there are never enough outlets. We enjoyed the breakfasts in the Lido Cafe. Very wide selection of foods and if you ordered cook to order eggs,pancakes,waffles,omelets they were good. The cooks serve you mostly so as to decrease the cross contamination, which we appreciate. We never took any of HAL excursions due to cost. Over time we have found that going on private tours is much nicer and generally not a huge cost difference. We are then able to stop and take pix as often as we choose. We had the most difficulty with dinner service. We were at the second seating at 730 pm which we liked, however the shows were at 9 pm and even though we told our waiters we wanted to be out in time we never got to a show on time. The shows are only 40-45 mins long so that’s a big deal. The dinner food was ok not great. My husband who is celiac has always been visited by the maitre d on our previous cruises to choose dinner options for next evening. On this cruise we were visited a couple of times and most of the time he was on his own to choose. They did have gf next to a couple of items but we knew from previous experience that some of the other choices could be changed slightly to accommodate. No one was there consistently to help with this. We did enjoy a few of the entertainment acts such as The BBC orchestra,PJ Walsh a comedian and Mike Robinson a ventriloquist comedian who was very good. All in all we were happy with the cruise and the ports and the ship. There were a couple of areas where improvements could be made. Disembarkation was also a breeze. We were able to choose a time and we were off right on time to get our luggage and continue our trip in Boston. Read Less
1 Helpful Vote
Sail Date: April 2019
Like the maritime provinces and wanted to see more. Embarkation was somewhat disorganized; we arrived in Boston on a redeye at 7:30 am but couldn't board until 11:00 am. Spent most of this time on folding chairs. Enjoyed room ... Read More
Like the maritime provinces and wanted to see more. Embarkation was somewhat disorganized; we arrived in Boston on a redeye at 7:30 am but couldn't board until 11:00 am. Spent most of this time on folding chairs. Enjoyed room service breakfast EVERY MORNING! My husband went early to Lido Deck each morning for his favorite SMOKED SALMON! Puff pastry sweet rolls every morning, also! Lido Deck pool area was great, 2 hot tubs and pool 81 degrees F. Never too crowded. I sat at a table for lunch occasionally; taco bar/hamburger/french fries stand open until 5pm. Service was exemplary. Sometimes a bit too obsequious, but staff were very well trained. Magician show and ventriloquist shows were very, very funny. Disappointed that the organ recital was recorded; thought there would be an actual organist (was not made clear). Met some interesting Canadians on the cruise who were familiar with the area, but still enjoyed the cruise!! Read Less
1 Helpful Vote
Sail Date: March 2019
Tried to put new adventure into the cruise life but the main reason was to sail Cspe Horn and see Ushuaua. And..... weather canceled so we went to some backwater ports of little interstate not history. Sad. Do not let yourselves get ... Read More
Tried to put new adventure into the cruise life but the main reason was to sail Cspe Horn and see Ushuaua. And..... weather canceled so we went to some backwater ports of little interstate not history. Sad. Do not let yourselves get booked into cabin 1964. A loud, smelly place really unfit for habitation. Ship was nice for relaxing, cards, stage shows. Happy hours were really necessary to keep the spirits up. Food was amply provided and the variety made for good sets. Guest services was helpful when our room issue was unbearable. Made many acquaintances on the cruise which helped us deal with missing the 2 key planned highlights. Room 1833 was available and a much better quality than that other nightmare. Lots of people caught the a/c hack and remained for the whole cruise. This critique is more or less to ensure that I save someone from the misery called 1964 Read Less
2 Helpful Votes
Sail Date: March 2019
I wanted to write this review because I saw a number of poor ratings for Holland America and since we had a good experience, I thought it would be fair to write a good one. This was our first cruise with HAL and we were on the Zaandam. ... Read More
I wanted to write this review because I saw a number of poor ratings for Holland America and since we had a good experience, I thought it would be fair to write a good one. This was our first cruise with HAL and we were on the Zaandam. This is a beautiful ship with a musical theme. We liked the baroque organ. We ran into two storms on the Pacific Ocean with 6.5 meter waves and the Captain changed our port of call from Ushuaia to Castro and also gave us the beautiful Brujo glacier. We were good with the decision since it was a bit of a rough ride that day. We had booked mostly private excursions since we like the smaller groups. Except for the tendering ports, all the ports of call on our cruise were well managed. We have travelled with at least 4 other cruise lines and we found the food selection to be good better than some of the others. We liked having less choices but better quality. Cabin crew were good. Enrichment activities were good. Entertainment were okay. Embarkation and Disembarkation were spot on. All in all, we liked Holland America and have already booked another cruise with them on the Westerdam. Hoping to be able to have the same level of service or better. Read Less
1 Helpful Vote
Sail Date: March 2019
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly ... Read More
Wanted to passage the Panama Canal again - to see the new larger locks that were being built the last time we passed this way - Holland America was recommended to us - we were disappointed at the poor meals - not much choice and constantly had rice (which we are not keen on) - the expensive poor trips - some of which did not actually visit all the places listed. As the cruise went on - things that had really grated seemed less important - unlike many other cruise ships there were plenty of places to just sit and read. Thoughtful touches like snacks and drinks available outside the ship when on deck watching the entry and exit to the locks on the Panama Canal - a bit disappointed that the majority of our fellow guests did not seem to grasp that on 'Gala Nights' - you are supposed to dress up - many men wearing Beach shirts and shorts - amazing - very few men seemed to own jackets and certainly not ties ! The resident dancers and singers very good. Read Less
5 Helpful Votes
Sail Date: February 2019
Booked a Vista Suite on the Navigation Deck (#7046) and soon discovered after embankment that it sat directly beneath the Lido kitchen area. Needless to say the noise from above our cabin ceiling was unbearable and went well into the night ... Read More
Booked a Vista Suite on the Navigation Deck (#7046) and soon discovered after embankment that it sat directly beneath the Lido kitchen area. Needless to say the noise from above our cabin ceiling was unbearable and went well into the night and then began again at around 3:30 a.m. There was no remedy for the problem and guest services did not follow up after we complained. We were on a 15 day South American cruise and got very little undisturbed sleep throughout the voyage. This was the major problem we encountered on this particular cruise but there were also many minor to medium issues on the ship which is well past it's prime. We have cruised with Holland three times previous to this 4th cruise but it will most likely be our last. There should have been some sort of disclosure regarding this particular cabin and the related noise problems in the initial booking information. We did not eat in the dining room but had all meals in the Lido Cafe. The food was good and the Lido service people friendly and attentive. The new hand washing stations were barely used and the majority of the people entering the Lido walked right by them on their way to dine. We don't do the shows so cannot comment on the entertainment. The shore excursions left something to be desired and we missed two ports due to bad weather. The future cruise consultant had a slight attitude and acted like she could care less about questions we asked her. The customer service desk was also average and the people manning it were not consistent regarding DVD rentals. The shipboard talks regarding ports we would visit were full of bad information and twice one seating was about two separate ports combined which was confusing to say the least. Overall I would say that the cruise was not up to the normal standards that we have seen from Holland in the past. Our next two cruises will be with Viking which has a newer fleet of ships and offers features that Holland is now lacking. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise for the multiple stops in Chile and the 4 days in Antarctica. We had been around the horn on HAL 6 yrs. ago and regretted not including Antarctica at that time. We also missed the Falkland Islands on that cruise. We ... Read More
We chose this cruise for the multiple stops in Chile and the 4 days in Antarctica. We had been around the horn on HAL 6 yrs. ago and regretted not including Antarctica at that time. We also missed the Falkland Islands on that cruise. We were told that Zaandam would get lanai cabins on the previous dry-dock so we booked a cabin that we thought would be converted but lanais were not installed.. Embarkation at San Antonio went smoothly and we found ourselves in our cabin by noon. Our suitcases arrived in good time so we were all moved into our cabin before the muster drill. We found all the staff on board to be very friendly and helpful. Our room stewards, Nengah & Romli, worked very hard and did an excellent job. We enjoyed the towel animals on our bed each evening. We were surprised that there were so few hand sanitizers on board, especially near the eating areas. We never had to wait for anytime dining because we like to eat early. However, it was annoying to be seated at a table for 6 and have to wait 15-20 minutes for the table to fill up so we could order. Food service was reasonably fast and food quality was good, although a bit too salty! We ate in the Pinnacle Grill on the first night and were not impressed. My husband's steak was over-cooked and my chicken was not that tender. We also did not like the pressure from the wine steward to buy bottles of wine rather than glasses. We did enjoy our Rijsttafel dinner at the Pinnacle Grill later in the cruise. Internet was okay if you went on early in the day or during the evening meal. This was very important to us as we had 2 grand-children undergoing surgery during our cruise. There did not seem to be as much emphasis on sales, e.g. no "inch of gold" or evening purses on sale. Kudos to HAL for printing fewer sale flyers each day. We enjoyed getting a newspaper and puzzle each day. The flowers were beautiful for the first 2 weeks but then the same bouquets became very sad and wilted and yet remained on display. We were disappointed with the music in the Ocean Bar as it was not good for dancing - they played a lot of jazz. The Adagio Strings were wonderful and we very much enjoyed listening to them. In the main theatre, we found the sound volume much too high and had to bring earplugs to performances. The tendering process worked very smoothly for us. We had an excellent Expedition Team with Scott, Bryan, and Tamara giving very interesting lectures. We learned so much about Antarctica. We also enjoyed the session with the Palmer Station staff. They answered questions and it was great to have the microphones in the audience. The port guide, Kevin, also gave wonderful, humorous talks and very practical information. He was frequently available for consultation. .Although we had to skip Puerto Montt due to high swells, we made it to the remaining ports which was fantastic. We liked that the scenic cruising in Antarctica was broken up into segments by entering different bays and channels. We were also blessed with good weather. It was good to get the commentary about where to locate wildlife. The whales were really active on our cruise! Each day we enjoyed going to the Explorations Cafe for a cup of tea & coffee. Michelle there was wonderful - she was highly organized, efficient, friendly and remembered our names and what we like to drink. We did not take any HAL excursions but all our private tours returned us to the port in plenty of time. Our cabin was comfortable with plenty of storage space. The shower was spacious. Temperature control was good. We should have asked for a lighter weight blanket as we often found the duvet too warm. Overall, this was a wonderful cruise with only minor flaws. Read Less
8 Helpful Votes
Sail Date: January 2019
We were keen to visit Antarctica but did not cherish the idea of being tossed around in the Drake passage aboard a small vessel. We therefore chose HAL Zaandam although it did mean no setting foot on Antarctica. It was the best decision ... Read More
We were keen to visit Antarctica but did not cherish the idea of being tossed around in the Drake passage aboard a small vessel. We therefore chose HAL Zaandam although it did mean no setting foot on Antarctica. It was the best decision that we made and right from the word go, the cruise was just great. The sights, especially during the 4 days in Antarctica were unforgettable. Living on board for 22 days was every bit comfortable with great food, service and stateroom no 3365. Talks by expedition team leaders were highly informative. Other entertainment activities were also good but perhaps not great.. Getting off the ship for shore excursions was very well managed with no one getting rushed even at the tender ports. Disembarkation and luggage handling was efficient. Only somewhat unsatisfactory experience was the late embarkation process at Buenos Aires. The HAL transfer person simply left us at the kerb outside the port building. We had to ask around for directions to get to the ship, carrying our bags and it was some distance away. Overall, it was a memorable holiday trip Read Less
3 Helpful Votes
Sail Date: December 2018
This was a long planned bucket list trip to see South America and especially Patagonia. The on-board service was absolutely excellent with HAL's customary exemplary service in the bar, restaurants and cabin, and with the sea going and ... Read More
This was a long planned bucket list trip to see South America and especially Patagonia. The on-board service was absolutely excellent with HAL's customary exemplary service in the bar, restaurants and cabin, and with the sea going and port tender management. Although we were in gale or storm force winds for much of the open water sections of the voyage trip, the Zaandam is extremely sea kindly and the motion was never uncomfortable. We splurged on a Neptune Cabin and concierge service which was well worth the premium with just nothing to fault it. The Zaandam is a newer R class ship and although similar to the older S Class Ryndam, Veendam and Maasdam upon which we have made previous cruises, is generally much "sharper" and more salubrious. Unfortunately however the Carnival "cheapscate" ownership of HAL once again reared its ugly presence, as previously for us with an Alaska trip which included an on-shore hotel component, with a truly dreadful hotel - this time after a bait and switch where a reasonable four star hotel originally scheduled for our trip at time of booking was substituted by HAL with a truly lousy three star - in Buenos Aires. To add insult to injury my wife's designer sunglasses and costume jewelry were stolen from our room when we were taking our bags downstairs for delivery to the ship (an action necessitated by the failure of the hotel to do this job). These are my general comments; insofar as the specifics of this cruise are concerned, the following provide some summary thoughts: In addition to the lousy hotel, the BA trip was marred by the prevalence of "Argentine Time" - 45 minutes to more than an hour at least late for everything - and generally sloppy management in BA. The best part was the Delta Cruise and Tango dinner which would probably have been excellent if we had started on time. As it was we were so late that the cruise through the delta islands was in pitch darkness. Montevideo was also marred by an inadequate guide and bus service, although others on board who did not use the HAL tour enjoyed it. After a rough two days at sea the on shore components started getting much better with the stop at the Falklands - a really well managed tender experience. The shorter penguin tours - they are adorable - was more than sufficient and the quaint town and environment were most interesting. Punta Arenas was our first stop in Chile, when the different attitude between the Chileans and Argentinians became obvious, and not just because the clocks worked! We had an emergency tender operation at Punta Arenas due to a dock conflict that the ships crew managed really well. The cruising through the Magellan Straits and Beagle Passage were delightful with awesome scenery before our next stop to Ushuaia and a visit to the southermost tip of South America. After more gorgeous Patagonia cruising we had a brilliantly managed rounding of The Horn before more Fjords and a delightful stop at Puerto Montt, where the German restauranteur and market trip was brilliant. Disembarkation at San Antonio was excellent, after which we made our own, very successful independent arrangements for driver, Santiago tour and hotel - a lesson learned! Overall, an excellent cruise which, as with our Alaska trip some years ago, started out really badly by HAL's failure to provide an on-shore experience that is anywhere remotely comparable to their on ship board experience, but ended real well. Read Less
16 Helpful Votes
Sail Date: November 2018
My wife and I are recently retired and have long wanted to cruise an "around the horn" itinerary. This Holland America cruise fit the bill the perfectly. Overall, an outstanding cruise, a decent value and a great itinerary. ... Read More
My wife and I are recently retired and have long wanted to cruise an "around the horn" itinerary. This Holland America cruise fit the bill the perfectly. Overall, an outstanding cruise, a decent value and a great itinerary. We departed from Rio de Janeiro. Our flight departed the east coast for Miami on Halloween. Many of the airport and airline employees were in costume and having a good time. We ended up,with a business class upgrade for the overnight flight from Miami to Rio. Since we have been to Rio before, we didn't do anything touristy other than stroll on Copacabana Beach. I paid for our Airbnb for the night of the 31st so we could check in immediately upon arrival the morning of the first. HAL emailed us the day before embarkation to warn us that check in was going to involve two security checks and to expect delays. Because of this, we left early for the pier. Our uber driver was completely unfamiliar with the cruise port but found it without too much difficulty. Other than confusion about where to drop our bags and where to line up for check in, things went relatively smoothly. There was almost no signage but following the heard and gentle inquiries had us on board in about 30 minutes. We were very pleased with the ship almost as soon as we boarded. Our cabin was ready for immediate occupancy and our bags all arrived shortly after lunch. We were expecting a small ship having recently cruised Carnival Horizon but the ship seemed plenty large with plenty of amenities. The public areas were all very tidy and clean and outside on the decks, conscientious maintenance was evident everywhere. We found the flow of the ship very easy to get around. As always, we selected an interior cabin for economy and for the dark cave sleeping experience. We were on the second deck so we felt almost no roll and the pitching was quite sleep inducing. The cabin could serve four passengers with two beds, a drop down bunk and a sofa bed. The beds were made up as twins, apparently our request for one bed was not received but this was fixed while we were at lunch. There was an astonishing amount of closet space for two people. The tile in the bathroom looked like a 1960s motel room but otherwise, we found the cabin spacious, comfortable and appropriately updated. Dining was very good to excellent. We tried the main dining room for breakfast once and the service was so slow, we never returned. The buffet on the Lido deck, however, had outstanding breakfast options so we went there every subsequent day. The omelette station rarely had more than three people in line, the eggs Benedict were fresher and better than the dining room and the waffles were hot and freshly made. It could get crowded around 9 am so we often ate outside by the pool. We never did try the dining room for lunch instead using the buffet every day. The salads were excellent and days we wanted to try sandwiches, soups, pasta or other offerings, everything was good except the pizza. The Dive In burgers could be a bit of a hot mess but good and the dogs were also nice. The fries were always hot and crispy. We enjoyed open seating dinners in the main dining room. The food was hit or miss but the service was usually good and we had a wonderful group of dining companions almost every night. A few nights, we did not feel up to a long dinner and ate at the buffet. We had some unbelievably tender and flavorful steaks at the buffet one evening. A friend had treated us to a dinner at the Pinnacle Grill and it was outstanding. The steaks were superb and the service perfect. There were three formal nights but we only attended one. My wife felt unwell the night of the first one and the second one was during our scenic cruising of the glacier channel. Because it was light so late and we enjoying the spectacular scenery, I think many people opted to skip that formal night and hit a buffet for late dinner. The entertainment was also hit or miss. The singers/dancers are, I'm sure, very talented and hardworking but the show was poor. I think the performers were saddled with repetitive choreography and uninspired music selection. On the other hand, it was great to see a real live band performing. A guest juggler was just so so and a guest flautist was unusual but extremely talented and a good show. The highlight of the entertainment was a spectacular combo of BBC cinematography with live music. High definition films of polar regions and animals were accompanied by the live band playing the original score. We caught a few of the other acts in the bars and lounges and all were very talented. The enrichment opportunities were one of the ship highlights for us. Guest speakers addressed topics of maritime history, ship construction, glaciers, environmental concerns and applied oceanography. The port lectures were outstanding also; real and practical information about the ports without a word about shopping. The ask the captain presentation was very informative and well done. Our absolute favorite offering was the America's Test Kitchen. Once or twice on sea days, the presenter, Allison, would demonstrate two to three recipes along with advice on kitchen techniques, cookware and gadgets. The set was completely professional, the production engineer was very slick and the entire program was perfectly executed and utterly enjoyable. We found service to be very good throughout. Our cabin steward, Edward, was fantastic. The servers in the buffet were very personable even when trying to keep up with clearing tables at busy times. The bar staffs were all excellent. No complaints about service. My wife and I treated ourselves to the Thermasuite package. For the two of us, it was $349 for the entire 16 day cruise. It gave us unlimited use of the Thermasuite in the spa area. Most of the time, we were only two there. Sometimes, there was another couple there. Only once was there more than four people. I thoroughly enjoyed the steamrooms and hot tub and we both enjoyed the heated loungers. The ports on this cruise were all great. In Punte del Este, we just did a short walkabout the port. We saw a few sights and enjoyed the sea lions but were back on board in time for a late breakfast. Buenos Aires was a first time visit for both of us and we walked several miles and thoroughly enjoyed the city. We had a scheduled tour in Montevideo which showed us the highlights but left plenty of time for lunch and exploring on our own. Our arrival to the Falkland Islands coincided with Armistice Day and we were privileged to be able to attend a church service and a military parade and memorial ceremony. In Ushuaia, we had a prearranged tour to the Tierra del Fuego National Park which was outstanding. Our third And final prearranged tour was in Punta Arenas and it was a bit disappointing. There is absolutely nothing at the port so you need to take a shuttle into town if you don't have anything set up. Our tour went to a scenic overlook, spent way too much time at a mediocre museum, then had a very brief stop in the downtown plaza. For Puerto Montt, I went ahead and paid for a cruise line tour of Petrohue Cataracts and Puerto Varas. We were very happy with this tour. At the end of the cruise, I purchased a cruise line tour/airport transfer. The tour to two wineries, lunch, a bus tour of Santiago and a shopping stop with airport drop off was very expensive at $200 per person but it was extremely well executed. In addition to the ports, the scenic cruising days were just a spectacular. We went around Cape Horn, the Straits of Magellan, the Beagle Channel, the Sarmiento Channel and the Chilean Fjords. We were privileged to see glaciers, fjords and even an iceberg. For us, this was the highlight of the cruise. As far as complaints, there were a few. During the scenic cruising, commentary was provided in the Crow's Nest, outside decks and on the cabin TV. The Crow's Nest got uncomfortably crowded and even then, the sound system was terrible and the commentary was inaudible. I think the commentary should be broadcast in all common areas so regardless of where you choose to observe the beauty, you can hear the details. Also, the ship seemed to be very poorly provisioned. We purchased an eight bottle wine program. By the fourth night, it seemed they never had anything on our wine list. To their credit, a substitute bottle was provided and usually a higher level wine but it seems silly to create a wine list, sell a program, and then be told almost every night, that your choice of wine is not available. Also, by about day three, there was no draft beer. By the end of the cruise, only a fraction of advertised bottled beers were available. I found alcohol prices extremely high. Overall, a great experience. We were reluctant to disembark and would have gladly sailed back to Buenos Aires. If you are interested in Patagonia and seeing some great scenery and exciting cities, this is a highly recommended cruise. Read Less
2 Helpful Votes
Sail Date: August 2018
We decided to try HAL as we are Carnival stockholders and usually cruise Princess -Platinum Capt Circle-We have been to Alaska once before and decided to try the smaller ship!! Great choice!! We loved it!! We embarked in Seattle and it ... Read More
We decided to try HAL as we are Carnival stockholders and usually cruise Princess -Platinum Capt Circle-We have been to Alaska once before and decided to try the smaller ship!! Great choice!! We loved it!! We embarked in Seattle and it was so fast and easy!! The staff were so friendly and helpful and America’s Test Kitchen Chef Annette welcomed us as we walked by the Test Kitchen and invited us in and showed us the great spot for her classes!! EXC Hist Jeanette was delightful as well!!We had and outside cabin and it was quite spacious and even had a couch and bathtub!! Much better than Princess!! Excellent food choices-We loved the buffet..Fresh food & lots of choices and passengers didn’t serve themselves !! Very clean and no norovirus! Entertainment was good and we enjoyed the many ports!!Cons:TVs are a bit dated an tv lineup could us a lift. Numerous people 3-4 had “service”dogs.. They need more guidelines as these dogs were clearly pets and not trained for service! The Aussie was disruptive and frequently barked !! Not fair to someone who really needs his service animal!! Read Less
3 Helpful Votes
Sail Date: July 2018
We have been on the Zaandam for the 14 day Alaska Explorer. I really like the size of the ship with 1400 passengers. The food was good overall. Not really a fan of cafeteria style service in the buffet but it does keep contamination at a ... Read More
We have been on the Zaandam for the 14 day Alaska Explorer. I really like the size of the ship with 1400 passengers. The food was good overall. Not really a fan of cafeteria style service in the buffet but it does keep contamination at a minimum. Breakfast had a nice selection of fruits, omelette station, Belgian waffles, and eggs cooked to order. Really everything imaginable was available. I wish the omelets could have been made with fresh eggs instead of pasteurized eggs but again they are going for food safety. The Taco Bar in the Solarium was open from 11:30-5 and had a good selection of Mexican food. The most popular place for fast food was the Dive shop in the Solarium serving excellent hamburgers, hot dogs, and grilled chicken along with French fries. Dinner in the main dining room had a good selection of appetizers and main courses. Halibut was on the menu several times. Overall the food was very good with the exception of the desserts which were a little mediocre. We were disappointed at the lack of green vegetables at lunch and dinner. We find that to be true on most cruises. The tables were well spaced so it did not feel crowded and the large windows were great for viewing the beautiful scenery. The layout of the ship is excellent. A Favorite space was the Exploration Cafe on Deck 5 which was a library/lounge with lots of chairs and even recliners/tables with puzzles and games. Especially loved the big windows which let in lots of light. It was the most well stocked library I have seen on any ship. The promenade deck on Level 3 was perfect for walking since it went completely around the ship. Both pools were heated to a comfortable temperature. The Solarium on Deck 8 had plenty of tables and chairs for lounging. They opened the roof frequently to let in fresh air, although sometimes it was too breezy. One thing to be aware of is cabin selection. We had an Oceanview cabin on Deck 3. Cabins 3360-3394 are directly under the kitchen so we were awakened at 4:30am with the sound of pans banging and carts be rolled across the metal floor. Another thing to be aware of with any Oceanview cabins on Deck 3 is that the Windows look directly onto the promenade walking deck. The glass is coated so no one can see in but we felt we needed to close the curtains for privacy. In the future I will certainly pay more attention to the ship layout and location of cabins. I would definitely enjoy cruising on the Zaandam again and I enjoyed it more than cruising on a different Holland ship on my last Alaskan cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
We cruised with friends that asked us to join them. The service was excellent and the shore stops were great. The singers and dancers were wonderful but the rest of the entertainment was second rate. We reserved a suite. At least we ... Read More
We cruised with friends that asked us to join them. The service was excellent and the shore stops were great. The singers and dancers were wonderful but the rest of the entertainment was second rate. We reserved a suite. At least we thought that was what we were supposed to get. First, it was no larger then a standard balcony cabin. All the suites were on the 6th deck which was right under the bars and buffet. They started setting up at 5:00 AM and didn’t finish until midnight. Every time someone moved a chair or table we heard it loudly in our cabins. We can’t understand why the most expensive cabins are the noisiest. This was supposed to be an upgrade. The food was hit and miss which surprised me because we have taken Holland America before and had great food. The soups were not good and some of the meats were very chewy. Other meals were outstanding. We boarded in Seattle and cruised as far north as Kodiak. The weather was wonderful with only one afternoon with rain. The water was as smooth as glass. We met some wonderful people and all in all it was a very enjoyable cruise. Embarkation was slow, but ok and disembarkation was wonderful. If you use their transfers, they have a deal with the airlines where they transfer your luggage right to the airline and you don’t touch them until you get home. And they don’t weigh the luggage. No restrictions. We had no children with us, but there were children on board and seemed to be enjoy themselves. We did not spend time in Seattle since we have been there several times. This was our second trip to Alaska, so we probably would not go again, but the scenery is so beautiful, it’s hard to not want to go back. Read Less
Sail Date: May 2018
2018 Alaska Cruise Log May 19 Saturday- We flew out of Green Bay to Seattle, with a layover in Minneapolis. No delays. We arrived in Seattle on schedule and so did our luggage. A quick call on the courtesy phone and the shuttle was here ... Read More
2018 Alaska Cruise Log May 19 Saturday- We flew out of Green Bay to Seattle, with a layover in Minneapolis. No delays. We arrived in Seattle on schedule and so did our luggage. A quick call on the courtesy phone and the shuttle was here to take us to La Quinta, our preferred motel. Nice room with a view of pine trees. May 21 Monday- To the ship! Starting our 14 day cruise on HAL Zaandam, round trip to Alaska. We had a 1:00 embarkation time, but the car to take us to the pier arrived early, so we were at the port by 11:45, all checked in by 12:15 and in our cabin by 12:30 (They weren’t supposed to be ready until 1:00. Outstanding! Weather, sunny and in the 70s. May 22 Tuesday- Sea day. Chance to explore the ship. Mostly cloudy in the 50s. First glitch. We went for the breakfast buffet. Food looked good. The way they serve it is not. Generally with a buffet, you take a plate, stand in line and select your food when you get to it. Here they have serving stations. One person want scrambled eggs and bacon, you need to be there at just the right time, because quantities are limited. Choppy seas this morning. Gala Event tonight. We have Open Seating and were placed with two really nice couples. It is fun to meet new people and learn about their cruising experiences. The performer tonight was a guitarist, who was excellent. His parents bought him a Les Paul guitar when he was 11, for winning a guitar competition. May 23 Wednesday- Ketchikan. They get over 200” of rain a year and it was raining when we pulled in to port. Temperature in the 40s. It stopped raining and cleared up somewhat by the time the passengers could go ashore. May 24 Thursday- Sea day today as we head into Endicott Arm. Temps in the low 40s and not likely to get any warmer as we head to the glacier. We have eaten most of our meals in the buffet, so far, which means usually being seated next to other passengers. I continue to be impressed with the friendliness of the people we have met. We went to see the magician tonight. Very entertaining. He didn’t bring his A game, but he seemed to be going more for the comedy. We were in the balcony seating for the guitarist and the way they have the seats laid out is really neat. Seatings for two even though they are all together. The lower seating, where we sat for the magician, is much smaller and more like you expect in terms of seating. May 25 Friday- Gloomy morning in the 40s here in Juneau, the capital of Alaska. Beautiful city, with lots to do. This is a good thing, since we are here from 8 am to 10 pm. One thing it looks like we will not be doing, unless it clears up, is the tram. It takes you to the top of the mountain where you have a really nice view of the surrounding area. We have done that previously. Another activity that is well worth the trip, is the Mendenhall Glacier, which is about 14 miles away. We have done that previously, both times we were here. There is also whale watching and this is a great time of year to see them as they eat as to get ready for their trip to Hawaii. We were told, on an earlier excursion that they do not eat on the way. What we do plan on doing today is going to the State Office Building to see the 77 year old Kimball Pipe Organ. There is a free concert at Noon on Fridays. May 26 Saturday- I would tell you what the weather is like, but if you have been reading the updates, you already know. Add wind to the rain and cold. Still, we found out it is in the 80s and 90s back home and this is preferable. Today we are at Icy Point Straight, Hoonah, AK. This is a new port for us, so we can learn about it together.. It is mostly woods, like we have back home. Pretty quick day in port as we sailed at 2:00. About 4 hours out we passed a yet to be identified glacier and there was enough sun to get a picture. Shortly thereafter- rain mixed with snow! The Captain warned us of rough seas and he sure was right. BTW, the ship has 12 elevators, 4 each aft, mid and forward and they seem to be fairly quick. May 27 Sunday- At Sea Day today. Temps in the 40s, now there’s a surprise. The sea is fairly calm and the clouds show signs of breaking up. On our way to Anchorage, which will be the midway point in our cruise. Pretty day today. Even have some sun. Okay, here goes my one and only RANT (hopefully). We have been on 23 cruises. Not a lot, by many standards, but enough to know what to expect from the wait staff. We like Anytime Dining. It has a lot of advantages. We almost always are able to make reservations and sit in a desired area, and the service has almost always been very good or better. The service in the MDR, for this cruise has been far short of what we have come to expect. It is like we are treated as second class citizens compared to assigned seating. We have had 3 different wait staffs in the MDR and all have been the same. I mentioned earlier that staffing might be a problem, and this could be, but they don’t even do basic things like clear the crumbs off the table cloth or fill your water glass without being asked. And the service is much slower even than the leisurely pace you expect. The band went around playing to the assigned seating guests, but never came to our dining room. In contrast to this, the wine stewards have been terrific! If we had the same one throughout, he would be getting an additional tip. We like tipping extra and it is rare that the wait staff and a bartender or two do not get an extra tip. Not yet on this cruise. It has been a very good cruise so far, so don’t let the rant get to you. It turned out to be a beautiful day today and we are getting lovely views of the snowcapped mountains. We have one excursion tomorrow, The Big Swig! Limited to 12 people and they still have 5 spots available. May 28 Monday- We have broken a pattern. The sun is out and temps are in the 50s. Our plan is to go into town this morning to do a little shopping and then do the Big Swig excursion this afternoon. The area is secured, so the only way off the pier is the free shuttle. The Big Swig was quite a tour. We toured 3 breweries, The King Street Brewery, Land Of The Midnight Sun Brewery and Resolution. At King Street, we got a lengthy explanation of the different hops and barleys they use and why. They also explained why certain regions use certain grains. It is because of the mineral content of the water in those regions. Of course, while he is talking, we get to be drinking. Midnight Sun is the 2nd largest craft brewer in the state and Resolution one of the smallest. If you appreciate beer, you should appreciate this tour. It is a privately owned company. Just one guy and a part time employee. When we got back to the ship, we went to see comedian Mark Pitta. Very funny and clean. May 29 Tuesday- Mostly cloudy, windy and in the 40s today. We are in Homer and will be doing the Best Of The Bay boat tour. There is a free shuttle to take us to the other side of the Spit, where all of the shopping is, but to actually go into Homer costs $15. The Best Of The Bay tour is rated more difficult because it is a pretty long walk to the boat and a fairly steep ramp to get to the dock. What we saw was lots of sea otters and puffins close up We also saw several Eagles and even mountain goats. There were also birds that looked a lot like penguins, but were able to fly. Very nice tour. The weather made a turn for the worse as we got back, so the afternoon tour probably won’t have it so comfortable. May 31 Thursday- I forgot to tell you yesterday about the eagles on Kodiak. They were everywhere! Today we are doing Hubbard Glacier, the largest tide water glacier in North America. It is in the 40s and will be getting colder as we approach the glacier, but the sun is reflecting off the water, so I have high hopes. This, boys and girls, is worth the price of the ticket. Cold and windy to start the day. The sky is mostly sunny and the scenery is beautiful, so just throw on an extra layer and go sit out on the balcony. O. June 1 Friday We are in Sitka today until 4:00. Docked right next to the NCL Jewel. Temp is 49 degrees, with a high of 56 expected. June 2 Saturday- Sea Day. June 4 Monday- Disembark. Disembarking and Customs was a breeze. We stayed in the stateroom until our tag color was called and had no trouble leaving the ship and getting our luggage. A taxi was right there to take us to the hotel. We had checked in online yesterday and they had a room ready. Perfect view of the Space Needle! Read Less
6 Helpful Votes
Sail Date: May 2018
I cruise withy my elderly father. We originally wanted to do the May 21 - Jun 4 14 day cruise on the Zaandam but I have two nephews graduating from High School on May 31st, so we opted for the May 7 -21. We took super shuttle to SFO. ... Read More
I cruise withy my elderly father. We originally wanted to do the May 21 - Jun 4 14 day cruise on the Zaandam but I have two nephews graduating from High School on May 31st, so we opted for the May 7 -21. We took super shuttle to SFO. We were really sweating it and worried we were going to miss our flight to SEATAC. Supper Shuttle usually gives you a three hour time frame for pick-up prior to flight departure. This time we were only given two hours prior to pick-up. The shuttle was an hour late. We got to the airport 1/2 hour prior to departure. Fortunately we got our bags checked in and was able to proceed through Security. Fortunately we were Pre-TSA and our flight was the first gate after security. We made it through Security 5 minutes prior to boarding. Enough time for my dad to get his rolling walker checked at the gate. Had a great flight to Seatac. We arrived at Seatac collected our luggage, then proceeded to the Hotel courtesy Shuttles. It appeared very quiet and it turned out that there was a bomb scare and they were not allowing any vehicles in and out of the airport. We were staying at the Embassy Suites Seatac. I called the hotel to just let them know that I had arrived. They asked for my phone number to give me an update when they had one, when vehicles would be allowed in to the airport. We sat for about 45 minutes then suddenly saw taxi cabs entering and the first courtesy shuttle to show up was from the Embassy Suites. At that time I received a phone call from Embassy Suites and I told the gal the driver just showed up. It was a very interesting ride out of the airport, people were walking out of the airport to catch cabs and traffic was horrible. There were people that had just got out of their shuttles, cab, Uber, etc to catch their outbound flight out of Seatac. Our driver took through all the back roads and we arrived at the Embassy Suites safe and sound. This is a small Embassy Suites and we got a great AAA rate. The next morning our Seattle Express Shuttle arrived at 10:30 for our ride to Pier 91. We stopped by the Double Tree and Red Roof Inn for pick up then we were on our way to Pier 91. We arrived at about 11:30, dropped our luggage off, took the elevator to the 2nd floor. My father uses a rolling walker so we were allowed to check in, in the Accessibility Line. Check in took about 15 minutes and we were on the ship. My father has balancing issues so I usually request a shower stool. This time our PCC placed us in an ambulatory assessible Cabin. This was cabin 3391 on the lower promenade deck. This was a shower with a pull out seat and grab bars throughout the shower. My Dad had a place to park his walker but there is not anyway you reall could park a scooter or get around this cabin in a wheel chair. The Zaandam recently came out of dry dock. In our cabin it appeared things had not been updated with exception of the grab bars in the shower. I heard from a fellow cruiser that had requested a shower stool for her cabin but was told with new regulations they would not allow shower seats in tubs/shower combination cabins only cabins with showers only. I have not verified if this is fleet wide. The Elevators seemed to have been upgraded and new carpeting in Public Areas. I had a great time on this cruise, I found activities lacking on the ship. On this Paticular Cruise it did not matter so much because we really only had two real sea days and two days glacier viewing. The entertainment was so, so. Food is always subjective. I found the food to be good to very good. We ate all our dinners in the MDR. Service was slow in the dinning room. One night it took about 45 minutes to an hour between appetizers for the main entree to come then 15 minutes to get the dessert menu and another 15 minutes to order. There seemed to be some kind of disconnect between the wait staff and kitchen. We were in open seating and I don’t know if this would happen in fixed seating. I found the menu lacking, there would be some nights I would order the dinner salad as my appetizer and another entree for dinner. For me I found there was more variety for soup and less for salads. For a $25.00 fee you could order an Alaskan Crab dinner that included Alaskan King Crab Legs, crab bisque, drawn butter for crab legs, crab cakes, and there might have been some kind of bread. I don’t care for crab bisque. I did see a dinner delivered at a table and it looked like enough for two people. I talked to two people had purchased this and they really enjoyed it. One fellow cruiser who ordered the dinner said he called Tracy’s Crab Shack to see how much it was for the same thing and he was quoted $100.00 For me I found there was more variety for soup and less for salads. Ketchikan I booked an excursion on an enclosed Caterman. It was raining in Ketchikan, which is usual. The water was calm out to Misty Fjords. The View was awesome even though it was overcast. It was a great excursion. Endicott Glacier We were suppose to go to Tracy Arm but there was still too much ice to get to it, so we went to Endicott instead. It was great, we saw sea lions and baby sea lions on the ice. Juneau This is my 4th trip to Alaska so I have been to Mendenhall glacier twice, done whale watching, been to Mt Roberts. So Juneau was my shopping port. In Juneau I set out to do any shopping, since Juneau is the best shopping. After some window shopping and real shopping, I went to Tracy’s crab shack for lunch. Back to the ship. My father asked if I could go buy him a jacket, so I went out again. Stopped by the Red dog Saloon and stayed for a couple of hours then went out to continue my shopping. Icy Strait Point Here I booked a whale watching Excursion on an enclosed caterman. It was originally scheduled for 8:00 AM but was rescheduled to 11:00AM. Anchorage I had originally planned to go to the Alaskan Native Center and the Museum but got sick in the middle of the night and needed to take it easy in Anchorage, Homer and Kodak. Hubbard Glacier Awesome! Sitka I originally set out to go to the Sheldon Jackson Museum. On my way there I found a thrift store. I was curious as to what they had there. They also except donations. So if your luggage is in overload you can drop them off here. I started down the street and found some really neat stores with Alaska made products, Quilting Stores, Russian Items, These stores were really interesting. Never made it to the Sheldon Jackson Museum. I have done the Raptor Center and Fortress of the Bears before. They now have a shuttle bus that goes to both at the visitors center. I did not check out the price. Victoria Took the shuttle bus into town got off at the Empress Hotel. Walked around the Gardens at the Empress Hotel. The Empress Hotel is also kitty korner to the Royal BC Museaum. Right now they have an exhibit “Egypt and Phorahs” May 18-Dec 31. I will be back in Victoria the end of September so will check it out then In front of the Empress Hotel they have a hop on hop off bus that takes about 90 minutes. If you want to get off, you will need to allow an hour before the next hop on hop off bus comes around. I took this tour for $32.53 US or $40.00 Canadian. Seattle - Disembarktion About a week in the cruise, we received a Port Valet Form. If you are on Alaska, Delta, Southwest, or United (Domestic Only). You can participate in the Port Valet System at no extra cost if your flight leaves between 1:00 PM the day of disembarktion til 1:00 AM the following morning. Your luggage is taken away the night before disembarktion and you don’t see it til your final destination. They check you in for your flight, give you a boarding pass, with luggage tags to the Seattle airport. Once your luggage is at the airport they will give your luggage tags to your destination airport. If you are exempt from paying for luggage you fill out your FF number. We were not charged for our luggage, got our boarding pass and the luggage arrived at our final destination. I did have a great time on this cruise because I love Alaska. However there seemed to be some kind of disconnect between the staff. It could be that the staff had just joined the ship after drydock and they are working on meshing together, Read Less
7 Helpful Votes
Sail Date: May 2018
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; ... Read More
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; lobster tails on Gala night were excellent; however, last meal on last night was inedible....lamb chops! Gluten free bread was horrible white bread they put in microwave when I asked for it toasted. Finally, on our disembarkation day we were all told we could stay in our room until they called out number/color. Staff asked to come into rooms at 7:00 and 8:00 am before we were called and it was kinda rude. Service is going downhill and so is food....getting too much like Carnival. Both we and another couple who have cruised many, many days and are 3-star mariners, do not think we will ever go HA again! Very sad! Read Less
5 Helpful Votes
Sail Date: March 2018
We chose this two week cruise as it was visiting some places we had not been to before. From Chile north through the Panama Canal to Florida. We like the ship and the size; not too large. So assume everything is good except for the ... Read More
We chose this two week cruise as it was visiting some places we had not been to before. From Chile north through the Panama Canal to Florida. We like the ship and the size; not too large. So assume everything is good except for the following comments: The daytime 'entertainment was quite poor; no lectures ; no silly sports games; no competitions for table tennis or tennis or shuffleboard. The evening entertainment was mixed and the show team improved during the cruise, though the dancers often got in the way of the singers. Too many of these evening 'showstoppers' are the same on cruises. They need to see how Thomsons do it - they are the best. Food is supposed to be premium - not so. Only on special nights was it good. And why cannot the food be served on hot plates. Food gets cold quickly. Holland America say they are a premium line; I think their cost cutting is putting them on a par with all the other cruise lines and leaving a big gap between them and the luxury lines. Lastly I reckon that 50% of the guests had a chesty cough, and we all put that down to Holland America. The trouble is that HA/cruise lines will not do anything about that publicly on board for risk of being sued by the passengers. It's a big big problem. Read Less
5 Helpful Votes
Sail Date: January 2018
We were disappointed with our Australia/New Zealand cruise for a couple of reasons: - the ship was dated, in good repair, but older looking. - we noticed an ongoing attempt to nickel and dime us along the way. Excursions were ... Read More
We were disappointed with our Australia/New Zealand cruise for a couple of reasons: - the ship was dated, in good repair, but older looking. - we noticed an ongoing attempt to nickel and dime us along the way. Excursions were seriously marked up and to eat in a good dining room cost extra along with a list of things that were all extra. - a cruise employee stole our iPhone. Quite a worry and a hassle to deal with that. We discovered who took it because the person posted pictures of himself along with identifying information. - Holland America reimbursed us for our insurance deductible, but nothing else. Considering the time and hassle of the phone problem, they could have done better. Oh yes, they offered us a $200 discount on our next cruise, but no thanks! No next cruise with Holland America. There are better cruise ships out there. Read Less
2 Helpful Votes
Sail Date: September 2017
I had not sailed this portion of coast north of Valpraiso. This trip from San Diego to Valpraiso was changed or diverted from Valprqiso to San Antonio two weeks before us all being willing to npay for decent food by going to a sailing. ... Read More
I had not sailed this portion of coast north of Valpraiso. This trip from San Diego to Valpraiso was changed or diverted from Valprqiso to San Antonio two weeks before us all being willing to npay for decent food by going to a sailing. Many of us had prepaid car and hotel reservations in or near Valpraiso that were non refundable. We spent $150 USD getting backce t way.o our hotel and rental car and Holland America would make no arrangement unless you purchased a $86 excursion to the Santiago Airport. Not Sure why I should have paid as it wasn't my screw-up. The food was mediorcre as we have witnessed the last several years across thee cruise fleet. This was facilitated by going to up-charge restaurants so they could let the food quality decline. So we who use the up charge restaurants. These ports are mostly industrial ports,normally you could visit them only on a freighter cruise. Many excursions from these ports inviolve 2 hour or more bus rides each way. Not much here for any tourist. Read Less
5 Helpful Votes
Sail Date: September 2017
I liked this itinerary and that's why I chose this cruise. The crew was excellent, as usual, but the HAL ships are falling behind the marketplace. Last year I took six cruise lines in 12 months to check out the state of the art in ... Read More
I liked this itinerary and that's why I chose this cruise. The crew was excellent, as usual, but the HAL ships are falling behind the marketplace. Last year I took six cruise lines in 12 months to check out the state of the art in the industry. Lines cruised were HAL, Norwegian, Royal Caribbean, Princess, Disney, and Carnival. I have also recently cruised on Celebrity. Holland America appeals to the older, Anglo, traveler, personally I would like more age and ethnic diversity. The Zaandam was very similar in this manner with the older Anglo folks. I took one excursion on the ship which departed nearly an hour and a half after the scheduled departure time, thus I lost time to wander in the port area. Entertainment was very mixed in quality on the Zaandam with only 2 being outstanding. The Wifi arrangement is an embarrassment as it's a system that lacks speed, efficiency, and an affordable price. HAL needs to look at Carnival as a model of having a wifi system that is in the 21st century with fast access to social media and even streaming. Quality has noticeably dropped on HAL (I'm a four star) over the years as the lecturers were weak and basically read their power point presentations to us. Where are the dynamic speakers? The dinner meal options were lacking and seem to be going to lesser cuts of meat and seafood. Breakfast meals were good and seem to be about the same as in the past. Being a four star, I probably would sail on the Zaandam again if the itinerary were of interest. Read Less
6 Helpful Votes
Sail Date: September 2017
Hadn't cruised since last fall and the So. American ports was something new and the e-mailed price was very good. Much of the HAL experience is excellent as always. Dining Room, Cabin Stewards and Bar staff do a great job. Am a ... Read More
Hadn't cruised since last fall and the So. American ports was something new and the e-mailed price was very good. Much of the HAL experience is excellent as always. Dining Room, Cabin Stewards and Bar staff do a great job. Am a 4 star mariner with HAL and have witnessed a continual reduction of standards. Evening dinning menu choices were just OK. Number of options have been reduced a good deal. Flavor was lacking on such items as crab, lamb & beef. Crab was described as "King Crab", but legs were less than 1/2" in diameter, dry and tasteless. Leg of lamb had no taste. Beef was at times good, not always. Have typically looked forward to the evening dinning experience. Not so much this time. Interesting. Adagio was more popular and greater attended than the quartet at the Ocean Bar. Things in the world have changed in many ways. But, if the dress code is established as "smart Casual" the standard should be maintained. "Ragged Casual" should not be tolerated. "Gala", previously "Formal", should at least require a jacket for the men and something more than capris for the ladies. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this ship because of the smaller size and weren’t disappointed. Superior service from all departments, everyone was so friendly. Great food! We took advantage of all the dining venues on offer and enjoyed the variety, we found ... Read More
We chose this ship because of the smaller size and weren’t disappointed. Superior service from all departments, everyone was so friendly. Great food! We took advantage of all the dining venues on offer and enjoyed the variety, we found the dining staff always ready and able to accommodate special requests. Room service was speedy and accurate. Love the lemonade in the buffet. Balcony cabin included some extras that were appreciated, like bathrobes, umbrella and binoculars. We used the safe and fridge, and would find it hard to be without them. The South American ports were all new to us, and we found the excursions to be as described, well organized and professionally run. The lemonade or hot chocolate at the gangway on return was a welcome sight. Shopping at the pier was always available with quality merchandise on offer. Disembarkation was organized better than what we have experienced before. We found very little to complain about. Read Less
8 Helpful Votes
Sail Date: August 2017
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over ... Read More
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over concrete. We were under the 24 hour a day active ships galley. After being told there were no other cabins available, we asked for one of the ships land tours instead. They would not but sent us chocolates and a sorry card. We were stuck on a ship where could not get any sleep. Sleep deprivation is used to break down prisoners not people on vacation. Long miserable story short we got on the ship August 5th 2017 and off on the 13th. On the 13th we got off the ship and took the ships transport to Anchorage for our after cruse vacation. That very afternoon my sisters went to bed in the hotel with a fever. When the fever spiced to 103.8 I took her to Alaska Regional Hospital in Anchorage. She has a horrifying case of bacterial Pneumonia. She is still in the hospital today August 25th. PS, I also have Bronchitis and was put on Antibiotics. No ship should have a galley over cabins. Put it over the shops or anyplace where people are supposed to be able to sleep. The ship is ask horrible. To them a movie about Alaska and people talking about Alaska is considered shipboard entertainment. The food in the dining room and the coffee came out cold. The nice buttery croissants came out refrigerator cold. We met people with kids who told us that the kids went to planned events and nobody was there. When they complained they were told they were not there to entertain their children .WHAT????? Read Less
12 Helpful Votes
Sail Date: June 2017
We had already done the inside passage but knew we wanted to do the Alaska land portion as well. We really lucked out with the weather - we may have felt differently about our experience if the weather had been bad. As it was we had some ... Read More
We had already done the inside passage but knew we wanted to do the Alaska land portion as well. We really lucked out with the weather - we may have felt differently about our experience if the weather had been bad. As it was we had some beautiful sunshine on the land portion and only one really rainy day in port at Ketchikan. The organization of the land portion of the cruise was very well done and the experience was great. Onboard the Zaandam was good too. Have to admit we like HAL - not everyone's favourite but suits us well. The cooking and computer workshops are worthwhile attending. Food very good as was the entertainment. We chose a window cabin this time as the balcony a bit more than we could afford. Weren't really keen on being on deck one but it was absolutely fine - accept for a bit of an odour in the hallway which I hope they deal with. Found the movement of the ship on this deck especially aft very limited. Felt more motion on the upper decks on previous trips. Read Less
12 Helpful Votes
Sail Date: April 2017
My wife and I did a similar cruise on the Zaandam from San Diego to Hawaii several years ago and wanted to try it from a different port, and to see what changes may have occurred to the ship and/or ports of call. The ship seems brighter ... Read More
My wife and I did a similar cruise on the Zaandam from San Diego to Hawaii several years ago and wanted to try it from a different port, and to see what changes may have occurred to the ship and/or ports of call. The ship seems brighter and refreshed, except for the TVs in the cabins which are from the 70s, or so they appear based on the very poor picture quality. Speaking of which I can't understand why we were void of major TV news channels on the last three days back to Seattle except for two ESPN stations, and the only TV weather updates were for South American countries through the BBC channel. HAL, it's 2017 and we have the technology so PLEASE USE IT!! Try for some better customer service here. Our primary negative perception about the cruise and the ship is about how cool/cold the ship's public areas were kept requiring us and many other passengers to habitually walk around wearing our coats, hoodies, etc. We would sit in, for example, to listen to Adagio only to have cold air conditioning blowing on our heads, as well as elsewhere about the ship. Uncalled for. The lack of a librarian/IT supervisor was another failure in customer service, and the staff at the front desk was no substitute, nor should they be. The excessive cost coupled with the poor quality of WiFi service is a slap in the face for any passengers trying to make use of that service and should be improved. One thing that seemed to have changed for the better was the overall quality of the entertainment throughout the cruise, at least in comparison to our last four cruises with HAL since 2014 on other ships. But the over amplification of the band and singers constantly corrupted what could have been a better musical experience and often took away from the quality of the singers voices who always seemed to be trying to be heard over the band; those gals and guys deserve better treatment and respect from any musical group that accompanies them. The cabin stewards were good, and the 5th floor dining staff excellent. The Lido's dining chairs need reupholstering, now. Almost every chair's cushioning has been flattened down to the frame. Our overall experience was such that, contrary to our usual practice, we didn't sign up on board for a specific future cruise; we did leave a future cruise deposit that will be good for the next several years on a cruise of our choosing. If there is one. Our next several cruises will be with Cunard and we'll just keep reading CC's blogs and look forward to hearing about improvements. I'm not going to say anything about the tours offered under the precept of, if you can't say anything nice...... But if HAL perceives all touring passengers to need a shopping stop, please do away with them on cultural tours and just organize plain old shopping tours for those who want to shop and visit markets, etc. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.2
Value For Money 4.0 3.7
Rates 4.0 4.0

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