8 Helpful Votes
Sail Date: August 2017
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over ... Read More
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over concrete. We were under the 24 hour a day active ships galley. After being told there were no other cabins available, we asked for one of the ships land tours instead. They would not but sent us chocolates and a sorry card. We were stuck on a ship where could not get any sleep. Sleep deprivation is used to break down prisoners not people on vacation. Long miserable story short we got on the ship August 5th 2017 and off on the 13th. On the 13th we got off the ship and took the ships transport to Anchorage for our after cruse vacation. That very afternoon my sisters went to bed in the hotel with a fever. When the fever spiced to 103.8 I took her to Alaska Regional Hospital in Anchorage. She has a horrifying case of bacterial Pneumonia. She is still in the hospital today August 25th. PS, I also have Bronchitis and was put on Antibiotics. No ship should have a galley over cabins. Put it over the shops or anyplace where people are supposed to be able to sleep. The ship is ask horrible. To them a movie about Alaska and people talking about Alaska is considered shipboard entertainment. The food in the dining room and the coffee came out cold. The nice buttery croissants came out refrigerator cold. We met people with kids who told us that the kids went to planned events and nobody was there. When they complained they were told they were not there to entertain their children .WHAT????? Read Less
2 Helpful Votes
Sail Date: November 2016
The inland passage of southern Chile fiords with glaciers and to visit relatives in Buenos Aires was our need. One glacier off the many we could see - because of the big ship we missed many others. Cabin 6141 very nice situated ... Read More
The inland passage of southern Chile fiords with glaciers and to visit relatives in Buenos Aires was our need. One glacier off the many we could see - because of the big ship we missed many others. Cabin 6141 very nice situated mid-schip, we locked forward to a relaxing cruise. We found the right cabin for restless honeymooner - sleep hard to get because of vibrating (could be felt even on the thick madrases) noise from an air duct under nice the cabin floor. 24 hours, 7 days a week, 12 month a year endless sound. The reception was unable to find a better cabin or suit for us. Even my body was affected and a visit at the medical ship nurse had to be done - very nice and helpful nurse! Mostly the reception was helpful, beside one attractive girl, dressed in blue uniform which send you to other destinations instead giving you the information and forgot to give full information. It was hard to get information about Chilean vins on board - it looked more that the special ship selection was pushed. Wenn we spook about this cabin 6141, we have been the lough of the cruise. It is a pity, most of the personal was kind and helpful, but that was the first and the last cruise with Holland America. By writing this I doubt that this critic will survive on the board, but my give some hints to the owner of HA-line!!!! Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.2
Value For Money 4.0 3.7
Rates 4.0 4.0

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