8 Helpful Votes
Sail Date: August 2017
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over ... Read More
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over concrete. We were under the 24 hour a day active ships galley. After being told there were no other cabins available, we asked for one of the ships land tours instead. They would not but sent us chocolates and a sorry card. We were stuck on a ship where could not get any sleep. Sleep deprivation is used to break down prisoners not people on vacation. Long miserable story short we got on the ship August 5th 2017 and off on the 13th. On the 13th we got off the ship and took the ships transport to Anchorage for our after cruse vacation. That very afternoon my sisters went to bed in the hotel with a fever. When the fever spiced to 103.8 I took her to Alaska Regional Hospital in Anchorage. She has a horrifying case of bacterial Pneumonia. She is still in the hospital today August 25th. PS, I also have Bronchitis and was put on Antibiotics. No ship should have a galley over cabins. Put it over the shops or anyplace where people are supposed to be able to sleep. The ship is ask horrible. To them a movie about Alaska and people talking about Alaska is considered shipboard entertainment. The food in the dining room and the coffee came out cold. The nice buttery croissants came out refrigerator cold. We met people with kids who told us that the kids went to planned events and nobody was there. When they complained they were told they were not there to entertain their children .WHAT????? Read Less
14 Helpful Votes
Sail Date: August 2016
We are fairly seasoned travellers, looking for and adult environment and great trips. Between my wife and I, her on her 13 cruise, we found the Zaandam, our first HA cruise, to be not up to par. The water leak in our room that ... Read More
We are fairly seasoned travellers, looking for and adult environment and great trips. Between my wife and I, her on her 13 cruise, we found the Zaandam, our first HA cruise, to be not up to par. The water leak in our room that covered a third of the carpet was one thing, and was graciously compensated for by a meal in the paid restaurant. That was by far the best mean on the trip. The day to day food was not as good as other lines sailed with and we have collectively been on Celebrity, Princess, and Carnival. The ship is only 60+ tonnes and I'm personally at a point where 100 tonne and up is the way to go. Our next trip this October from Rome Italy to Florida with Princess will be on a 140,000 tonne. Nice. What was nice, was that contrary to some mother that argued with me that the total craziness of the Norwegian cruise we took last December out of New York was fine with all the typical uncontrolled children, our HA cruise was quiet. NOTE TO PARENTS: No cruises were never designed for kids, but if you are lucky to be able to afford one with your little darlings, keep them quiet and tethered as on this cruise so the adults can enjoy their cruise. We heard other adults with the same sentiments. Norwegian Cruise lines with its 'Freestyle' nonsense style of cruising is not for us. Like most parents, of which we are, adults want quiet and not to be tripping over kids as we were on Norwegian. Nor do we want to sit at dinner on a formal night in our dress clothes (i.e. suit, tux), and sit beside a family in old jeans because they don't respect a dress code...oh, yes, Norwegian doesn't care either! NOTE TO CRUISE LINES: If you want to cater to adults that are paying the fees, keep dress standards on formal nights and standards even on casual nights where pants should be worn. I loved it when on the Zaandam, when it looked like 2 US farm boys from yuck yucksville tried to actually enter the dining room dressed in jeans or overalls looking like they had just put the pigs away in the barn. They were asked to leave. Bravo Holland America. We may try another ship and possibly the food will improve. I will say that other passengers said they always cruise Holland America. Last note. We ended the cruise with a Holland America 4 day land tour of Alaska and we loved it. What a wonderful state, if you don't encounter one of their many earthquakes. Great seamless job on the luggage following us to each resort. Well organized and recommended. I will add that if you are expecting Mt. McKinley to be at the National Park and in easy view, well its misleading. The mountain is many miles away and you really can't see it without an excursion. Read Less
1 Helpful Vote
Sail Date: September 2012
Well, we've given it a second try, these HAL cruises booked through Olivia. This is most likely (never say never, eh?) our last cruise with both HAL and Olivia. We purchased this cruise via a charity auction. The cruise had been ... Read More
Well, we've given it a second try, these HAL cruises booked through Olivia. This is most likely (never say never, eh?) our last cruise with both HAL and Olivia. We purchased this cruise via a charity auction. The cruise had been donated by Olivia on behalf of HRC and we ended up being the winning bidders. The good points: Vancouver is the single nicest port we've ever sailed from! What a beautiful city, and fabulous Canada Place port. If you ever have the opportunity to sail from here, do so! The weather was incredible. It really could not have been better in any port, or in Vancouver. Sun, and a touch of rain (at night) with moderate temperatures for the time of year. Lovely on all counts. The HAL staff are amazing!! They are ALWAYS cheerful and smiling and so very willing to help. This cruise line has done some incredible training of staff, and it shows. On the extremely rare instance when a staff member is having an off day or moment it shows, but it's very rare. They are the highlight of this cruise and earn every single cent they are paid. The cleanliness of this ship was remarkable. Although the ship itself is showing wear and some shabbiness there were no unpleasant odors or obvious unclean areas. The not so great points: The food. It was passable for the most part, inedible once or twice, and the Pinnacle ended up not being worth the extra dollars. The filet mignon we ordered was cooked correctly for mine, but my wife's was burnt crunch on one side. The lobster bisque was odd. Just odd, no other real way to explain it. After a few tastes we gave up. The side dishes of mushrooms were soggy and generally not worth eating; the creamed spinach was boring with little cream flavor; the asparagus was ok. All food was either tepid or downright cold. Not much pleasant about stone cold egg yolk in a poached egg for the morning meal. We ended up dining off ship whenever possible. Olivia itself. Not sure what happened for this cruise but it was a completely different vibe from our previous Olivia Cruise. Where the focus once was on "Ladies of OLIVIA" with announcements for all activities, and encouragement to attend the activities, reminders, building up of excitement for the commitment ceremony (for those who chose to attend) etc. there was none of that this time. The focus seemed to be clearly on the solos (which is all well and good, but some of us have been in committed relationships for years and like to have "special" things too) and we often felt like we were intruding on a private party. What's with the male staffers of Olivia being on board? Everyone has a right to a job, but if men are now to be included in the Olivia group, please let us know ahead of time, thanks. The really not so good: The stateroom was terrible. Yes, terrible. Not "just not ok, " not "could have been better, " downright terrible. If this had been a hotel, we would have checked out. We did think about flying out of a port, but chose to endure. The stateroom was assigned to us, and we had no opportunity to change it. The noise from the engines kept us awake the entire first night. The vibrations from the engines and the thrusters shook the stateroom so badly, personal possessions rattled, and cause us to feel that we were on a perpetual vibration machine. All jokes aside, NOT conducive to sleeping, relaxing or even hearing one another speak (from time to time). We can honestly say that if you are assigned this stateroom, cancel the cruise. Seriously. Olivia staff and HAL staff both stated there was nothing to do about it as there were no other staterooms to be moved to. Well, that happens from time to time, but it doesn't make the experience any better. The stateroom was also very shabby with uneven flooring (dips in the floor) white and black mildew and mold in the bathroom. The bathroom was stone cold all the time, which necessitated our propping the door open trying to get some heat in there. The stateroom itself was quite chilly too. The condition of this stateroom is one of the primary reasons we'll think very long and hard about booking with Olivia or with HAL again. The really good: The Bearing Sea Excursion in Ketchikan is worth every cent! Do it!! In Juneau be sure to have crab at Tracy's Crab Shack. Delicious!! Also in Juneau seek out Wild Oven. It's a TINY bakery run by two young women who surely know how to employ their 60 year old sour dough starter!! Really nice bread and huge cookies! In Skagway be sure to visit Broadway Bites and have a cheese and sausage "biscuit" along with a lemon cake (cupcake size) for dessert. They had some very nice mulled cider when we were there too. So, after all is said and done, no regrets. We refuse to live our lives with regret, but we now consider ourselves a bit wiser with regard to choosing where to spend our very hard earned vacation dollars. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.2
Value For Money 4.0 3.7
Rates 4.0 4.0

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