Sail Date: November 2012
This was my second experience sailing, and my partner's first. I want to make clear that we did enjoy ourselves. So it isn't necessarily that it was a horrible experience. But it was definitely less than I expected. First, the ... Read More
This was my second experience sailing, and my partner's first. I want to make clear that we did enjoy ourselves. So it isn't necessarily that it was a horrible experience. But it was definitely less than I expected. First, the good. Zaandam is a small ship. I had previously sailed on a large Royal Caribbean ship, and I had a hard time getting to know people. On this sailing, we made a lot of friends. Because the ship is smaller, you see people more frequently and thus there are more chances to make connections. That's a good thing if you are sociable, like we are. The cabin steward was a real gem. He had this knack for knowing exactly when we had left the cabin without seeming like he was hovering, waiting for us to leave. He always greeted us with a smile and called us by name. The front desk crew was also very professional. I felt that embarkation was a lot easier on this line than my previous experience on Royal Caribbean. The fact is that the ship pulls into port at 7 am. From 7 until roughly 8:30 they are waiting for port clearance. And the rest of their passengers are not off until around 10 am. And they start boarding new passengers at noon. That gives them only about 2 hours of time to get the ship ready. Given that, it is simply amazing what they do. The nighttime shows were particularly good, particularly the comedians. I haven't laughed that hard in years. They also have a pretty decent movie theater, and showed a selection of pretty good movies at night. Now the bad: First, from the start it seems like everything is about money with them. I would be interested in more seminars on interesting stuff, but apart from the cooking classes and fitness classes, it seems like most of their activities are really only thinly disguised attempts to sell you something. If your idea of a good vacation is not constant attempts to sell you things, then the day can be a bit boring, until nighttime, when the ship does start to come to life. There are movies, shows, and the bars come to life at night. So the nights were definitely far more entertaining than the days. During the day you can use the pool, but that gets old after awhile. They need to plan more interesting daytime activities. Before you reach the port, Holland America will offer you information on the ports. This is really a spoiled opportunity. They could have taken this chance to tell us about all the "off the beaten track" sorts of things you can do in these truly interesting ports. Instead, for the most part they use the information session to promote their own favorite shops in the ports. And how does one become one of Holland America's favorite shops? Simple. You give Holland America money. We found this out in a really interesting way. We took our little Holland America port map into town, and one of the proprietors tried to get us into his shop, telling us that he is one of "Holland America's Guaranteed Shops". We told him that he wasn't on our map! He said, "really, can I see?" Sure enough, he wasn't on our map. He was furious! "We paid them a lot of money to be on that map!" He told us, "we should be on there!" On ship, his story turned out to be true. The Holland America port director told us that his shop had accidentally been left off, but that his shop, "The Real McCoy" was one of their guaranteed shops. So there you have it. The man's credibility was confirmed: Their "guaranteed shops" is just a synonym for their advertisers. I gave the owner of "The Real McCoy" my map so he would have proof, and I truly hope he gets a refund. Service around the ship for the most part was pretty good, and people were pretty friendly. But on several occasions ships staff were rude to us. This seemed more common at the drink station in the Lido. At one point, a crew member scolded me for grabbing something myself rather than waiting for her to give it to me. (Keep in mind, the Lido restaurant is a buffet!!!!) And another crew member blatantly refused to give me an empty cup at dinner time when I requested it. I then asked for a glass of water, which I then poured into a bowl and handed the bowl to him. One shouldn't have to go to such lengths to get an empty cup. I got another lecture from a crew member respecting some sort of "tender ticket." I still have no idea what that was about. Apparently, they have some sort of odd, nonsensical procedure for getting off the boat in Cabo, which they poorly explain to passengers and then try to cover for by scolding passengers who don't know what to do. The Main Dining Room was an atrocious experience for us. We ate there only one night, the rest of the nights preferring the Lido restaurant. Our first night in the Main Dining Room They chose to seat us right next to a server station. There really is nothing more uncomfortable than sitting right next to the server station. You feel constantly like you are in the way, as waiters fly by with trays only a few inches above your head. You feel like you are in the way. Service was beyond slow. And while the food quality was decent, the food arrived in such small quantities that we were left hungry. Granted, we could have ordered more, but given how long it took them to bring everything, we opted to simply go to the Lido afterwards and eat a little more. On top of all that, the waiter treated us rudely because we didn't want to pay $10 for a carafe of water. He wouldn't take "no" for an answer and made us feel like we were bad people for refusing the offer. The ship is gay-friendly because it is small, so you get a chance to really know the other passengers. But Holland America doesn't really do much to help that. On our voyage, there was an LGBT meeting only one night. And now, for the ugly: debarkation. I have heard that debarkation is bad in San Diego. But nothing prepared me for how bad. Ok. I understand. This is not totally Holland America's fault. They are dealing with the government. When I complained to Holland, this was the answer I got. Fine. I understand. But that is not all there is to the story. Holland America may not have the power to control the government, but they certainly can put pressure on them. Holland America could go to the port of San Diego and tell them, "Hey, you guys need to get your act together and stop being so rude to our passengers. If you can't get it under control, we won't be coming here anymore." If San Diego wants the tourism dollars, (and they do!), they would make it right. I will say this: foreign ports always make you feel welcome. For some reason, our country has got to the point where we are so xenophobic that we are even suspicious of U.S. citizens who travel. U.S. ports are by far the least friendly of any in the world, and San Diego is the worst of all of them. How is this Holland's fault? Well, it isn't ALL Holland's fault. But we did have a particularly horrible experience that was all Holland's fault. My partner is a Mexican citizen who happens to be a U.S. resident who has a green card. I am a U.S. citizen. On the final day, non-U.S. citizens have to go through an additional screening. So my partner had to report to the Mondriian lounge before debarkation. I went with him, in part just for the security of it all. If they gave him any trouble, at least I would know what was going on. Well, one of Holland's officers forced me to leave the line. I was told that U.S. citizens are not allowed to accompany their non-citizen family members. However, this appears to be a very selectively enforced rule. In fact, only the gay family members were separated from their families. The people in front of us and behind us both had U.S. citizen husbands who were permitted to stay with them. When I brought this to the attention of the crew member who separated us, she said that she did not know, and that if she had known she would have forced them to leave as well. That was a blatant lie. I overheard her discussion with the man behind me, who was a U.S. citizen who made it very clear that he did not want to leave his wife. She knew full well that he was a U.S. citizen. The only explanation I can give for this is that I wasn't a "real" family member because I am gay and they were straight. If there is another explanation, I would love to know what it is. On top of all this, the officer led me to an area where I could at least observe the proceedings. After a few minutes, a member of U.S. Customs came over and was verbally abusive to me and threatened me, ordering me to leave the area. I can think of nothing I was doing to deserve this treatment. I was simply sitting silently watching the proceedings trying to make sure that my loved one had gained entry. And how did Holland react to this? The only proper thing for her to do would have been to stand up to the Customs officer, and say, "Excuse me! You do not speak to our Passengers in that manner! What is your name and badge number!" Instead, she meekly ushered me out of the area, muttering her apologies under her breath. When I was out of the lounge, I asked to speak to the Captain, since I had been verbally threatened and treated abusively on the ship. The Captain refused to see me. When I said I was never sailing with Holland again, then another officer came up to me and tried to explain that the poor treatment wasn't Holland America's fault, it was the fault of the U.S. Government. Sorry. That doesn't cut it. Holland let it happen, and it only happened because I had been forced out of line in the first place, something none of the straight spouses were forced to do. Overall, we do not recommend this cruise line. Although we had a good time overall, there were far too many glitches. 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1 Helpful Vote
Sail Date: September 2012
Well, we've given it a second try, these HAL cruises booked through Olivia. This is most likely (never say never, eh?) our last cruise with both HAL and Olivia. We purchased this cruise via a charity auction. The cruise had been ... Read More
Well, we've given it a second try, these HAL cruises booked through Olivia. This is most likely (never say never, eh?) our last cruise with both HAL and Olivia. We purchased this cruise via a charity auction. The cruise had been donated by Olivia on behalf of HRC and we ended up being the winning bidders. The good points: Vancouver is the single nicest port we've ever sailed from! What a beautiful city, and fabulous Canada Place port. If you ever have the opportunity to sail from here, do so! The weather was incredible. It really could not have been better in any port, or in Vancouver. Sun, and a touch of rain (at night) with moderate temperatures for the time of year. Lovely on all counts. The HAL staff are amazing!! They are ALWAYS cheerful and smiling and so very willing to help. This cruise line has done some incredible training of staff, and it shows. On the extremely rare instance when a staff member is having an off day or moment it shows, but it's very rare. They are the highlight of this cruise and earn every single cent they are paid. The cleanliness of this ship was remarkable. Although the ship itself is showing wear and some shabbiness there were no unpleasant odors or obvious unclean areas. The not so great points: The food. It was passable for the most part, inedible once or twice, and the Pinnacle ended up not being worth the extra dollars. The filet mignon we ordered was cooked correctly for mine, but my wife's was burnt crunch on one side. The lobster bisque was odd. Just odd, no other real way to explain it. After a few tastes we gave up. The side dishes of mushrooms were soggy and generally not worth eating; the creamed spinach was boring with little cream flavor; the asparagus was ok. All food was either tepid or downright cold. Not much pleasant about stone cold egg yolk in a poached egg for the morning meal. We ended up dining off ship whenever possible. Olivia itself. Not sure what happened for this cruise but it was a completely different vibe from our previous Olivia Cruise. Where the focus once was on "Ladies of OLIVIA" with announcements for all activities, and encouragement to attend the activities, reminders, building up of excitement for the commitment ceremony (for those who chose to attend) etc. there was none of that this time. The focus seemed to be clearly on the solos (which is all well and good, but some of us have been in committed relationships for years and like to have "special" things too) and we often felt like we were intruding on a private party. What's with the male staffers of Olivia being on board? Everyone has a right to a job, but if men are now to be included in the Olivia group, please let us know ahead of time, thanks. The really not so good: The stateroom was terrible. Yes, terrible. Not "just not ok, " not "could have been better, " downright terrible. If this had been a hotel, we would have checked out. We did think about flying out of a port, but chose to endure. The stateroom was assigned to us, and we had no opportunity to change it. The noise from the engines kept us awake the entire first night. The vibrations from the engines and the thrusters shook the stateroom so badly, personal possessions rattled, and cause us to feel that we were on a perpetual vibration machine. All jokes aside, NOT conducive to sleeping, relaxing or even hearing one another speak (from time to time). We can honestly say that if you are assigned this stateroom, cancel the cruise. Seriously. Olivia staff and HAL staff both stated there was nothing to do about it as there were no other staterooms to be moved to. Well, that happens from time to time, but it doesn't make the experience any better. The stateroom was also very shabby with uneven flooring (dips in the floor) white and black mildew and mold in the bathroom. The bathroom was stone cold all the time, which necessitated our propping the door open trying to get some heat in there. The stateroom itself was quite chilly too. The condition of this stateroom is one of the primary reasons we'll think very long and hard about booking with Olivia or with HAL again. The really good: The Bearing Sea Excursion in Ketchikan is worth every cent! Do it!! In Juneau be sure to have crab at Tracy's Crab Shack. Delicious!! Also in Juneau seek out Wild Oven. It's a TINY bakery run by two young women who surely know how to employ their 60 year old sour dough starter!! Really nice bread and huge cookies! In Skagway be sure to visit Broadway Bites and have a cheese and sausage "biscuit" along with a lemon cake (cupcake size) for dessert. They had some very nice mulled cider when we were there too. So, after all is said and done, no regrets. We refuse to live our lives with regret, but we now consider ourselves a bit wiser with regard to choosing where to spend our very hard earned vacation dollars. Read Less
Sail Date: March 2010
This was my family's first-ever trip to Hawaii - so we were looking forward to this trip w/ much anticipation. We went with a group of experienced cruisers - some had cruised to Hawaii before aboard Zaandam, others had been to Hawaii ... Read More
This was my family's first-ever trip to Hawaii - so we were looking forward to this trip w/ much anticipation. We went with a group of experienced cruisers - some had cruised to Hawaii before aboard Zaandam, others had been to Hawaii but not aboard a ship, and others had cruised but not to Hawaii. Our friend and travel agent made the arrangements for our group and also for our shore excursions, pre-cruise hotel, Bon Voyage dinner, Meet and Greet - plus she procured HAL luggage tags for our group! Can't say enough good things about her. Embarcation was fine despite the fact that the [I]Carnival Spirit[/I] was embarking on her 8 day cruise the same day - the hotel across the street where we were staying was full and the lines on the pier were tremendous: We were glad to stay at the hotel for a couple extra hours to enjoy breakfast on the terrace and a couple of drinks at the bar as the lines on the pier dissipated. One thing to note is that HAL no longer takes your CC for the shipboard account on the pier - either you do it online or you must swing by the front office to set up your account: I waited a couple days to go to the desk to do this to avoid the lines. Service was splendid and the staff and crew were outstanding - I cannot say enough about how wonderful the crew are aboard Zaandam: CD Anthony is the best I've ever experienced. Edy, Geoffrey, Wayou, Rafael, the guys in the Crow's Nest, the Ocean Bar and Lido Bar and our cabin stewards as well as the spa staff and Kris and Iris at the Front Office took really great care of us. The band was good and the activities were plentiful, if one wished to participate - otherwise, there was plenty of time and space to relax and read a good book (for this itinerary I recommend "Letters from Hawaii" by Mark Twain - available thru Amazon) I also cannot say enough good things about our waiter's conscientiousness regarding my Gluten-Free diet. Scotty and I also caught sinus infections (it seemed to be going around) on the return trip and we both went to the infirmary on separate days - and we were both dealt with kindly and professionally by the staff and the same Doctor we met last year aboard Noordam. Iris helped us have two Meet and Greets in the Crow's Nest - which I highly recommend, particularly on a longer itinerary, as folks seem to have so much more to share at the end of the cruise. I was also invited to a tea w/ our HM, Fierman, and GRM, Iris, who asked us group leaders how we felt about the cruise - I thought this was a nice touch and showed genuine concern for our well-being. The ship did schedule some LGBT unhosted meetings in the Crow's Nest but they weren't well attended. Seems that our group was nearly all the LGBT that were aboard and we knew one another already. Never went to a show. The very idea of scheduling the main seating show before dinner during cocktail hour is ridiculous - and scheduling the Ocean Bar band to take their break during cocktail hour is even dumber! The trio in the Ocean Bar was good despite the drummer's apparent surliness for the first half of the cruise - Thankfully he managed to get himself thrown off the ship in Hawaii during a Coast Guard inspection and the remaining duo seemed much happier without him. The HAL Cats were rather good - but as with most HAL Cats combos, they need to turn down the amplification... The itinerary was wonderful and we saw so much - every Hawaiian port was truly enjoyable. Some highlights of the trip included encountering a huge herd of dolphins mid-ocean westbound who raced to meet the ship in such great numbers as if we were offering free crack in the ghetto. We also saw a great many whales frolicking off the port of Lahaina, Maui all about the ship all day long. Our friend, Mary, rented a van and drove a number of us around Honolulu to Pearl Harbor, Iolani Palace and the state government buildings, and afterwards to the Royal Hawaiian on Waikiki for a delightful lunch (I could stay there forever...) Kona is a lovely port just to wander around: much better than Hilo where one must take a taxi or bus to get out of the former Military installation and into town, and Kauai is a gorgeous rustic island which is very much the way I imagined Hawaii to be. I think of my short time in Hawaii, I'd have to say that my favorite ports were Kawai, Honolulu and Kona. Sadly - [I]Zaandam[/I] herself was not up to the standard of what I expected a HAL ship to look like after the recent January drydock (I could see it from my apartment here in SF for two weeks so I know it was there!) The cabins were in good condition, and the dining room chairs were brand new - but other than that, I could not tell you what had been done: Hull and Superstructure are in desperate need of paint - Rust streaks are everywhere, the paint was scraped away beneath the bow anchors to such an extent that it appeared more rust than blue (Some painting was done on the portside bow while we were in Kauai - nowhere else) and paint is bubbling and peeling around the windows and hull-doors so that one can easily see the rust streaks on the white superstructure from pier or tender. Lightbulbs burnt out all over the place - and of the 6 chandeliers in the MDR, 1 was never lit for the entire cruise. Lamps in the Lido were broken or crooked. Torn and frayed upholstery in the Lido and certain public rooms on Upper Promenade Deck. Broken out windows in the Lido. Filthy windows, including the Magrodome itself until after we had had some rain in Hilo and Kauai. Decorative decals that wrap around the bulkhead surrounding the opening for the Magrodome are decayed and peeling off in the central areas. Ships clocks are unsynchronized, and the TV channel that gives time and date was often wrong. Forward Lido clock under the Magrodome is correct - Aft Lido clock under the Magrodome is off by 3 1/2 hours. Scuffs and scrapes in the hard flooring around the Lido bar. (It wouldn't take a couple hours one night w/ a floor polisher to get rid of those scrapes, says the Old Military man...) Cracking and peeling finishes on the wooden tables near the Lido Bar. Broken chairs in the Lido Restaurant (I pinched my finger in the loose arm joint of one chair while pulling it beneath me - nearly fell through the broken seat of another...) Hair Salon only had one cape to cover clients - the beauticians had to share back and forth while doing Mother's hair and mine. Also, a chair in the salon had broken brakes: After Mom had her hair washed, the ship rolled and she rolled helplessly towards the windows scaring her half-to-death! Dirty tile in the Thermal Spa - I could take my hand and wipe the dirt away from the tile around the T-Pool. I really wanted to take a scrub-brush to the place! Frayed and poorly laid carpets in the corridors - I could easily see the concrete between the gaps in the cuts! Of the 8 lamp standards around the aft pool: 2 had new lamp globes, 4 had yellowed and filthy globes, and 2 had no globes at all! Damaged artwork: One of the carved marble sculptures outside the Sports Bar was tied up with rope to hold it together throughout the cruise, and the great circular painting at the top of the midship stairwell had gilding from the frame peeled off from what appeared to be tape that had been applied here & there. Broken Lifeboat Davit? Portside-Aft davit was left extended throughout the return trip to California - Didn't notice if it was extended for the entire cruise... Broken Granite floor tiles in the elevators and a huge gouge in the door of one elevator. When I asked the Captain during one of his talks what happens during a drydock, he mentioned that there's quite a lot of maintenance that goes on - cleaning the hull, polishing the propellers, etc - which is all well and good. I later asked our kind Hotel Manager, Fierman, about the poor condition of the ship to which he replied, "I know". He did say that many ports prohibit painting and window-washing nowadays - but again, one would think that the floors and tiles could have been scrubbed, lightbulbs could have been changed and a good coat of paint could have been slapped on the ship as she sat in the drydock for two weeks, don't you? Yes, it's a 10 year old ship, but it's not going to make it another 10 years unless Seattle puts some time and effort into the condition of this ship - Ryndam and Statendam were in better condition last fall than Zaandam today! IMO, who cares about new showroom furniture, rearranged cocktail lounges and shops and the sliding glass door staterooms that are being installed on the ships when the basics go ignored? Would I go to Hawaii again? In a heartbeat. Would I take a Hawaii cruise again? I believe that seeing Hawaii by ship is probably the best way to go - I wouldn't know which island to go to first and think that I might get bored had I been on only one island. However, I honestly don't think that it's worth the time away to only spend 4 days in port and not 5 - All those days at sea got to be a bit much on the return trip that a mere 4 ports just wouldn't be worth it unless an overnight were planned someplace like Honolulu. I'd either book the one 15-day cruise in January 2011 that still includes Kona or the 30-day Polynesian/Pacific Cruise that includes Hawaii - but I wouldn't do the 14-day Hawaiian cruise from San Diego. ...and despite the exceptional staff and crew - whom I've realized is very much the reason I continue to sail HAL - until HAL gets its act in order and cleans up the ship and does some necessary repairs, I wouldn't book any cruise aboard Zaandam as the sad condition of the ship was the most disappointing aspect of the entire cruise. Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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