6 Helpful Votes
Sail Date: May 2018
I cruise withy my elderly father. We originally wanted to do the May 21 - Jun 4 14 day cruise on the Zaandam but I have two nephews graduating from High School on May 31st, so we opted for the May 7 -21. We took super shuttle to SFO. ... Read More
I cruise withy my elderly father. We originally wanted to do the May 21 - Jun 4 14 day cruise on the Zaandam but I have two nephews graduating from High School on May 31st, so we opted for the May 7 -21. We took super shuttle to SFO. We were really sweating it and worried we were going to miss our flight to SEATAC. Supper Shuttle usually gives you a three hour time frame for pick-up prior to flight departure. This time we were only given two hours prior to pick-up. The shuttle was an hour late. We got to the airport 1/2 hour prior to departure. Fortunately we got our bags checked in and was able to proceed through Security. Fortunately we were Pre-TSA and our flight was the first gate after security. We made it through Security 5 minutes prior to boarding. Enough time for my dad to get his rolling walker checked at the gate. Had a great flight to Seatac. We arrived at Seatac collected our luggage, then proceeded to the Hotel courtesy Shuttles. It appeared very quiet and it turned out that there was a bomb scare and they were not allowing any vehicles in and out of the airport. We were staying at the Embassy Suites Seatac. I called the hotel to just let them know that I had arrived. They asked for my phone number to give me an update when they had one, when vehicles would be allowed in to the airport. We sat for about 45 minutes then suddenly saw taxi cabs entering and the first courtesy shuttle to show up was from the Embassy Suites. At that time I received a phone call from Embassy Suites and I told the gal the driver just showed up. It was a very interesting ride out of the airport, people were walking out of the airport to catch cabs and traffic was horrible. There were people that had just got out of their shuttles, cab, Uber, etc to catch their outbound flight out of Seatac. Our driver took through all the back roads and we arrived at the Embassy Suites safe and sound. This is a small Embassy Suites and we got a great AAA rate. The next morning our Seattle Express Shuttle arrived at 10:30 for our ride to Pier 91. We stopped by the Double Tree and Red Roof Inn for pick up then we were on our way to Pier 91. We arrived at about 11:30, dropped our luggage off, took the elevator to the 2nd floor. My father uses a rolling walker so we were allowed to check in, in the Accessibility Line. Check in took about 15 minutes and we were on the ship. My father has balancing issues so I usually request a shower stool. This time our PCC placed us in an ambulatory assessible Cabin. This was cabin 3391 on the lower promenade deck. This was a shower with a pull out seat and grab bars throughout the shower. My Dad had a place to park his walker but there is not anyway you reall could park a scooter or get around this cabin in a wheel chair. The Zaandam recently came out of dry dock. In our cabin it appeared things had not been updated with exception of the grab bars in the shower. I heard from a fellow cruiser that had requested a shower stool for her cabin but was told with new regulations they would not allow shower seats in tubs/shower combination cabins only cabins with showers only. I have not verified if this is fleet wide. The Elevators seemed to have been upgraded and new carpeting in Public Areas. I had a great time on this cruise, I found activities lacking on the ship. On this Paticular Cruise it did not matter so much because we really only had two real sea days and two days glacier viewing. The entertainment was so, so. Food is always subjective. I found the food to be good to very good. We ate all our dinners in the MDR. Service was slow in the dinning room. One night it took about 45 minutes to an hour between appetizers for the main entree to come then 15 minutes to get the dessert menu and another 15 minutes to order. There seemed to be some kind of disconnect between the wait staff and kitchen. We were in open seating and I don’t know if this would happen in fixed seating. I found the menu lacking, there would be some nights I would order the dinner salad as my appetizer and another entree for dinner. For me I found there was more variety for soup and less for salads. For a $25.00 fee you could order an Alaskan Crab dinner that included Alaskan King Crab Legs, crab bisque, drawn butter for crab legs, crab cakes, and there might have been some kind of bread. I don’t care for crab bisque. I did see a dinner delivered at a table and it looked like enough for two people. I talked to two people had purchased this and they really enjoyed it. One fellow cruiser who ordered the dinner said he called Tracy’s Crab Shack to see how much it was for the same thing and he was quoted $100.00 For me I found there was more variety for soup and less for salads. Ketchikan I booked an excursion on an enclosed Caterman. It was raining in Ketchikan, which is usual. The water was calm out to Misty Fjords. The View was awesome even though it was overcast. It was a great excursion. Endicott Glacier We were suppose to go to Tracy Arm but there was still too much ice to get to it, so we went to Endicott instead. It was great, we saw sea lions and baby sea lions on the ice. Juneau This is my 4th trip to Alaska so I have been to Mendenhall glacier twice, done whale watching, been to Mt Roberts. So Juneau was my shopping port. In Juneau I set out to do any shopping, since Juneau is the best shopping. After some window shopping and real shopping, I went to Tracy’s crab shack for lunch. Back to the ship. My father asked if I could go buy him a jacket, so I went out again. Stopped by the Red dog Saloon and stayed for a couple of hours then went out to continue my shopping. Icy Strait Point Here I booked a whale watching Excursion on an enclosed caterman. It was originally scheduled for 8:00 AM but was rescheduled to 11:00AM. Anchorage I had originally planned to go to the Alaskan Native Center and the Museum but got sick in the middle of the night and needed to take it easy in Anchorage, Homer and Kodak. Hubbard Glacier Awesome! Sitka I originally set out to go to the Sheldon Jackson Museum. On my way there I found a thrift store. I was curious as to what they had there. They also except donations. So if your luggage is in overload you can drop them off here. I started down the street and found some really neat stores with Alaska made products, Quilting Stores, Russian Items, These stores were really interesting. Never made it to the Sheldon Jackson Museum. I have done the Raptor Center and Fortress of the Bears before. They now have a shuttle bus that goes to both at the visitors center. I did not check out the price. Victoria Took the shuttle bus into town got off at the Empress Hotel. Walked around the Gardens at the Empress Hotel. The Empress Hotel is also kitty korner to the Royal BC Museaum. Right now they have an exhibit “Egypt and Phorahs” May 18-Dec 31. I will be back in Victoria the end of September so will check it out then In front of the Empress Hotel they have a hop on hop off bus that takes about 90 minutes. If you want to get off, you will need to allow an hour before the next hop on hop off bus comes around. I took this tour for $32.53 US or $40.00 Canadian. Seattle - Disembarktion About a week in the cruise, we received a Port Valet Form. If you are on Alaska, Delta, Southwest, or United (Domestic Only). You can participate in the Port Valet System at no extra cost if your flight leaves between 1:00 PM the day of disembarktion til 1:00 AM the following morning. Your luggage is taken away the night before disembarktion and you don’t see it til your final destination. They check you in for your flight, give you a boarding pass, with luggage tags to the Seattle airport. Once your luggage is at the airport they will give your luggage tags to your destination airport. If you are exempt from paying for luggage you fill out your FF number. We were not charged for our luggage, got our boarding pass and the luggage arrived at our final destination. I did have a great time on this cruise because I love Alaska. However there seemed to be some kind of disconnect between the staff. It could be that the staff had just joined the ship after drydock and they are working on meshing together, Read Less
8 Helpful Votes
Sail Date: August 2017
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over ... Read More
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over concrete. We were under the 24 hour a day active ships galley. After being told there were no other cabins available, we asked for one of the ships land tours instead. They would not but sent us chocolates and a sorry card. We were stuck on a ship where could not get any sleep. Sleep deprivation is used to break down prisoners not people on vacation. Long miserable story short we got on the ship August 5th 2017 and off on the 13th. On the 13th we got off the ship and took the ships transport to Anchorage for our after cruse vacation. That very afternoon my sisters went to bed in the hotel with a fever. When the fever spiced to 103.8 I took her to Alaska Regional Hospital in Anchorage. She has a horrifying case of bacterial Pneumonia. She is still in the hospital today August 25th. PS, I also have Bronchitis and was put on Antibiotics. No ship should have a galley over cabins. Put it over the shops or anyplace where people are supposed to be able to sleep. The ship is ask horrible. To them a movie about Alaska and people talking about Alaska is considered shipboard entertainment. The food in the dining room and the coffee came out cold. The nice buttery croissants came out refrigerator cold. We met people with kids who told us that the kids went to planned events and nobody was there. When they complained they were told they were not there to entertain their children .WHAT????? Read Less
2 Helpful Votes
Sail Date: June 2017
We did the northern Vancouver to Seward cruise that included Glacier Bay and then a land tour to Denali. We went to Vancouver early and walked around some, took the train into town from our hotel by airport. Other family went on ... Read More
We did the northern Vancouver to Seward cruise that included Glacier Bay and then a land tour to Denali. We went to Vancouver early and walked around some, took the train into town from our hotel by airport. Other family went on hop-on, hop-off trolley and enjoyed that. The ship was beautiful but could use some updates in bathroom in cabin and a second power outlet. The lido deck buffet food was good and plentiful. The dining room food was better. The burgers and fries at poolside were pretty good. Lines could be long at times. Casino was small but nice and winning was better than the other cruise I took. They had some card tournaments,but I did not do those. They had a good piano bar entertainer, Andy. Cabin service and room service were awesome. Drinks were delicious, we got the drink pkg. I think we missed out some by not going to the Crow's Nest more often. They had live music up there, I think we would've enjoyed that too. We did love Alaska and it's beauty. We stopped in Ketchikan, Juneau, and Skagway. All with their own beauty. We traveled with adult kids and had fun zip-lining, salmon fishing, trains, trams, flying misty fjords, glacier viewing, hiking and kayaking. The land tour was stunning. Bus from Seward to Denali was long but ok. We stayed in cabins at McKinley Chalet Resort which is a beautiful property. Across street from shopping, excursions available on property or across street. We hiked around property some and did a bus tour 60 miles into Denali. Saw plenty of caribou, Dallas sheep and some moose, and one bear. Got a great video of momma and baby moose walking down the road. Otherwise just stunning views. Traveled back to Anchorage by McKinley Explorer train. This is an awesome way to travel! Dining car on bottom and observation dome with our seats on top, with a bar. The hotel in Anchorage was an older building and needed renovations, particularly, elevators and lobby. The rooms were fine, with balcony and nice view. All in all it was a great trip and I highly recommend it. Holland America owns and gets you everywhere Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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