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17 Helpful Votes
Sail Date: November 2016
We chose Wind Star because it is described as a small, intimate and luxury cruise experience. The ship The Wind Surf is old and shows her age with being built in 1989. I believe the ship was originally a Club Med ship. It really needs a ... Read More
We chose Wind Star because it is described as a small, intimate and luxury cruise experience. The ship The Wind Surf is old and shows her age with being built in 1989. I believe the ship was originally a Club Med ship. It really needs a total makeover. When we were to board, embarkation was not at its usual dock but more of an industrial dock so check in was chaotic and very long. We sat here until 11:00 pm, sailing was to be at 7:00 pm but divers were underneath the ship repairing a part. Not a good start! We were told by a Wind Star cruise reservations agent that we could snorkel off the sports platform from the Ship since the ship is smaller 310 passengers, so that was a big selling point for us. This was not true as the ship would anchor at a 100 feet or more and snorkeling off the sports platform was not allowed anyway. We were also told no shorts in the main dining room the Amphora and no flip flops of any kind in the lounge in the evenings. We were not informed of this when purchasing the cruise or is not stated in any of the brochures or on the Wind Star web site. I advised the onboard Customer Service Manager of this and she informed me it is stated on the website, but not so.When sailing to the different islands we always tendered in, which we knew we would some of the times but every single time aboard old hot tenders. More like tin sweat boxes. The first day we stood in the hall with a line of people and waited an hour as only one tender was running. On day 7 the captain made an announcement that we would not be going to St Barts our last port because they had scheduled a time to finish the repair that was started on embarkation day so now our 9 day cruise that we paid for was an 8 day. I believe that Wind Star knew about this when we departed on day 1. We asked for a refund for the one night but our request was denied. The passengers stayed aboard the ship sitting at the pier in St. Maartin not what we signed up or paid for. We disembarked and went to a hotel. Very disappointing and not at all what was expected for the money we paid which is quite a bit more than other cruise lines. Read Less
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