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5 Helpful Votes
Sail Date: January 2019
My wife & I sailed on 1/12/19, Our 6th Windstar cruise, 3rd on Wind Surf. Room 126. The ship – Wind Surf – was built in 1990, and is showing its age in too many areas. Rust, loose planks, paint peeling, bent railings, and I ... Read More
My wife & I sailed on 1/12/19, Our 6th Windstar cruise, 3rd on Wind Surf. Room 126. The ship – Wind Surf – was built in 1990, and is showing its age in too many areas. Rust, loose planks, paint peeling, bent railings, and I could go on. The most odd part is that I didn’t see any maintenance crew guys doing repairs. Which to me means that there is something else, a problem that goes deeper but I don’t know what it is. Maybe it’s the cruise Captain, or it’s the upper management cutting back on costs, I really have no idea. Also, FYI – Windstar Cruise line is pulling out all the casinos. Which means that in the evening, for entertainment outside of your cabin, your only choice will be the band, or duo. That’s it. Granted the casinos are rarely filled, and are never very lively – but that’s the casino staff’s responsibility and they fail here. And it gives you another form of entertainment. The other crew members – bar, serving, house-keeping staff all seemed to be a little less friendly this trip. What’s going on ? Some were good though – Maria, Ace, Mel, and Eugene were great bar people. Alex was a super room steward. But other than those 5, everyone seemed a bit agitated, or distracted. The people/fellow passengers seem to always consist of “my kind of people” unlike the larger ships. Almost everyone is friendly, classy, and talkative. Again, this was now our 6th cruise and we have never had a problem with our fellow passengers. This sailed of St Maarten, 7 nights, 1 sea day. I didn’t really care for the sea day but I certainly got a great tan. The ports were all good, as always. A bonus I thought was that the normal stop for the beach party was still in ruins, so they parked at a different side of the island. And this stop was a short cab ride to the Baths. No tour needed. All in all, we had a great time. But I expected a little more. Read Less
4 Helpful Votes
Sail Date: December 2017
This is our third and likely last Windstar cruise. There are many reasons we feel this way. First, the Windsurf is need of serious updates. There is surface rust visible throughout the exterior decks. Several warped deckboards, metal ... Read More
This is our third and likely last Windstar cruise. There are many reasons we feel this way. First, the Windsurf is need of serious updates. There is surface rust visible throughout the exterior decks. Several warped deckboards, metal step treads almost rusted through near the pool area. Interior wise carpets and fabrics are in very worn condition. Beds are uncomfortable and left us with back aches. The food quality is sub-par for the price. The excursions offered were super limited and overpriced. We had to do our own research and planning and found much better island experiences independently. Overall, the bar staff were the friendliest folks on the boat. The cabin stewards and food service were a close second. Other than that, no one else really spoke to us, except Andrew the beverage manager who tracked us down 2 different nights around 8:30 - 9:30pm (once sat down at our dinner table) to inquire bar charges on our beverage plan, which we had disputed. His tone and demeanor were accusatory and offensive to us which let to me raising my voice at him. It was definitely the straw that broke the camels back and made us decide to try new cruise lines going forward. We three out of four family members on the unlimited beverage package. The two family members sharing another cabin and one was not on it because he hardly ever drinks alcohol. The root of the problem is there systems can’t seem to keep straight who is buying what and charged a lot of drinks to the person not on the plan that we had to dispute. The whole situation was handled poorly, and you should not interrupt a guest in the middle of dinner to discuss these matters. The beverage package is pretty expensive at around $418 pp per week. You have to sign for every drink and many days you are in port most of the day, so you may think twice before signing up for this. One would think on an unlimited beverage package that you should be able to get any wine on the menu. However with this plan, only wines by the glass under 11.50 a glass are included (no bottles). We are wine people and were not happy to be served from a bottle opened the previous night, every day. The bar staff was pretty much very friendly with a few minor exceptions. In retrospect, we should not have got the beverage package at all. The appearance of the yacht, as I said above, was worn and tired. It's time to dry dock and overhaul this vessel asap. There is no way I would get back onboard the Windsurf until many changes were made. The Windstar in contrast, is in overall better condition, although not perfect, seems about 5 years fresher in terms of wear, tear and rust. The food quality is typical cruise fare. The plates were always too hot to touch indicating they had been under a heat lamp for an extended period of time and that was reflected in the taste and texture of the food. Getting reservations at any of the specialty restaurants is a frustrating game. The first day we went to guest services to make dinner reservations. We waited in a line. The couple of front of us high-fived that they got three reservations for the week. We called immediately after they hung up and were told all the reservations for the week were taken. We walked by 2 hours later and heard another guest securing reservations on the same phone. After that we complained to several staff members who referred us a dining room manager, he put us on a waiting list. We had to wait all week to see and were notified on very short notice that they were able to fit us in due to a cancellation. Having been a prior suite guest being able to come and go as we please, I know that there are always several extra tables and that are never used. I was happy that we got to eventually dine at Candles, but not happy with the process and level of frustration involved in simply making a dinner reservation. I said to one of them, maybe this wouldn't be so hard if we had booked in time to get the suite, which is the way it felt we were being treated, again 2nd class. Additionally, none of the ship's officers recognized us at all and we sailed on the same ship less than 6 months ago. The was our 3rd and likely last Windstar cruise. The first cruise was in Greece on the Windstar in the Owner's suite and it was great. The second one was on the Windsurf in the Bridge suite to the BVI’s and it was also good, but we had the best category cabin on the boat. This time we booked at the last minute and took the last 2 rooms available on the boat, which were on lower levels. Wow, what a difference not having a suite makes! It was like we were 2nd class citizens compared to the way we were treated before. We were also surprised and disappointed that we were not invited to the private party for returning guests. Read Less
9 Helpful Votes
Sail Date: March 2017
This was my third Windstar cruise - second one on the Windsurf. I chose the BVI Yachtman's Caribbean as I remembered those islands from long ago sailing. Unfortunately, we couldn't snorkel or catamaran very often (excursions were ... Read More
This was my third Windstar cruise - second one on the Windsurf. I chose the BVI Yachtman's Caribbean as I remembered those islands from long ago sailing. Unfortunately, we couldn't snorkel or catamaran very often (excursions were cancelled) due to rough seas, so not a lot to do. There were then limited excursions left to take advantage of. I did swim with the Stingrays - that was cool. The best day was St Bart's - catamaran cruise. Josh Van Dyke - the beach trip , Whites Bay, was good and they had shopping huts. Foxys was a dud - morning visit, nothing open. We couldn't do the evening visit , due to rough seas. Sopers hole, Tortola it rained. St. John's Antiqua was the dolphin swim. I did the final day Americas cup sailboat racing and that was FUN! The ship is getting tired - wallpaper is peeling in the rooms and the lounge has an old vibe to it. I didn't stay up late to hear the lounge singers. I found the staff distant and the captain not often visible. It was a different crowd this time - maybe sell off prices attracts different travellers? As a single traveller , I pay a lot and I expected a more upscale group of guests. The other sailings had that. I do think there are last minute sell - offs that change the vibe of the ship. The crew seemed tired - not as friendly as other cruises, less attentive. Again, maybe due to the weather being not great - rocking ship at night, not a lot of sleep, tenders difficult in high waves etc. My room 230 - was noisey with a motor type noise and a drain outside my room, gurgling all night. I asked to change rooms but they had only a lower grade stateroom, that I thought might be rougher. Overall, I was disappointed with this cruise. I will go with this line again - perhaps In Europe. I won't sail on the Windsurf again. I think I prefer a smaller vessel. The Star Legend ship was lovely last year - ABC islands. No sails but we didn't get to use the sails in the Windsurf except for one time. Even the beautiful sail away was a disappointment as the sails didn't open. Read Less
12 Helpful Votes
Sail Date: February 2017
We chose Wind Surf because we wanted a more personalized experience and no children. The embarkation process was not a great experience.Possibly because we arrived on the late side (4:00pm)? The person who registered us was less than ... Read More
We chose Wind Surf because we wanted a more personalized experience and no children. The embarkation process was not a great experience.Possibly because we arrived on the late side (4:00pm)? The person who registered us was less than enthusiastic and actually a bit snarky leaving us feeling unwelcome and without answering some questions regarding options for our disembarkation. I know! Right?! The service was inconsistent and the food was, in all honesty, a disappointment. Nothing was prepared properly and oftentimes we had to order a few different items to find ONE somewhat acceptable. We do not consider ourselves food snobs but come on! Not what you would call "fine dining". Generally, the staff was pleasant but I have had better service on much larger ships. We had hoped for a somewhat more upscale feel but that might be do to the limitations that a ship of this size (with 300 plus passengers) has to deal with. Also, the pool size ( a big bathtub) and area simply were not conducive to just relaxing and chilling out. Again, that's another disadvantage inherent with a smaller vessel. But a beautiful ship (although somewhat dated), nonetheless. I mean the wallpaper was peeling off the stateroom wall! Seriously?!! Anyway, that's my opinion and I'm sticking to it! Read Less
7 Helpful Votes
Sail Date: December 2016
This was our third Wind Star cruise on their sailing vessels. My husband were hoping to get much needed rest and relaxation. We went on a back to back. I was surprised on our first week that there were a lot of children. It was the week of ... Read More
This was our third Wind Star cruise on their sailing vessels. My husband were hoping to get much needed rest and relaxation. We went on a back to back. I was surprised on our first week that there were a lot of children. It was the week of Christmas but I had never seen so many unsupervised children on such a small ship. The parents could have done these kids a favor and had them on one of the larger lines with water slides, video games and a large pool. Because the kids had nothing to do and were unsupervised they ran all over and planted themselves in the two whirl pool tubs on the back of the ship and in the very small pool. We had an at sea day for the first leg of the trip and it was beyond horrible as relaxation was no where to be found. The first week of the ship they did not open the back of the ship much. We went off the back one day and it was very rough. They have a blue floating mat and a trampoline that had jumping children on it. The second week was much better. There was not any at sea days, there were less children but the sailing was sold out as was the week before and the ship was crowded. I really regretted my choice for the holidays. I should have went on Oceania as I have done in past years. The chef had a decorated ginger bread house which Oceania does as well. But on Oceania they have lots of different Christmas cookies around the decorations on plates that are kept full of fresh cookies. Not the case on Wind Surf. For both weeks of this back to back on Windsurf dining was consistently frustrating. We arrived on board at a few minutes before three. Embarkation was great and simple. We then asked for the welcome on board buffet and it was closed down. Dinner would be at 7:00 but they have the yacht club that serves cold sandwiches and coffee. What a disappointed. We hadn't eaten because we had been traveling all day and the sandwich choices were fair. I like egg salad but it was served in a pita (Yuk) - the sandwiches are pre-made so there was no choice of bread. I got a tuna salad sandwich that was all bread and very little tuna salad. I would have been better off getting a subway at the airport. Dinner time mediocre at best. I really like fresh fruit and vegetables. The vegetable choices in the main dinning room were frozen broccolli, frozen carrots and peas. They always had a dark green salad with tomatoes that were never ripe and should not have been served. There was always plenty of meats but I am not a big meat eater. I did try the beef wellington but the crust was mush and the meat inside was under cooked. I like medium to medium rare and it was rare. One night I asked for a pasta with marinara sauce which is not on the main dining room menu but is on the room service menu and I was told no I could not get that. I did see other people ordering pasta on different nights but that evening the chef came out and told me it was not possible because it would put them off of their time line. In the evening I like to have a snack but after dinner there is no food service open on board. The Yacht club which has sandwiches and cookies closes at 6:00 pm. So I called room service and asked for a couple of oranges to eat before bed. I was told oranges are only available on the morning room service menu and was not available at that time of the night. Frustration!!! I spent a lot of money on this cruise and was very disappointed by this. Since we were on for two weeks we did have two beach bbq experiences and two evening deck experiences. The food at both of those experiences was very good and I have no complaints. It was disconcerting that at the first week of the beach bbq there were a lot of kids and very few people took advantage of the hand sanitizer. Also I saw people returning to the buffet line with dirty plates. This was also seen at the lunch buffet on board. The one thing I liked about Oceania is that they serve you on the buffet line so you don't have people who don't have sanitary hands touching the buffet. Being we were outside and kids would run up and grab a piece of fruit out of the fruit salad as did some adults I had concerns. I did not get sick and neither did my husband but I was concerned. The second week of the beach bbq someone must of said something because they did have workers serving the food rather than people taking what they wanted and they wore plastic gloves. The first week I suspect there were many cabins with three or more people because at that beach experience it was very difficult to get a chair. Many people put a towel on their chair with a book and then disappeared. At the beach experience they did bring out water toys and the sports team was very busy. My husband and I used to sail a lot in our 30's and he wanted to take one of the hobie cats but the line for that was too long. The second week there were less people and he talked to a woman who was handling the check out. He asked her a few questions and she was somewhat rude but I imagine she was hot and it had been a long day. She briskly told him that they did not teach people to sail. I guess since he asked her about the hobbie cats she assumed he could not sail which was not true. He just walked away and figured it was not going to be a pleasant experience. On the back of the ship there were two men one I believe was named BangBam and they were exceptionally nice and watched over the swimmers. I used to scuba dive when I was younger and I automatically hand signal when I enter the water. To my surprise he hand signaled back. The two men who worked the sports deck were terrific but the girl they had there was not friendly or helpful. The deck BBQ was good. The first night they did not follow the deck BBQ with line dancing but they did the second week. Entertainment for both weeks was lacking. They have a large screen TV by the games and books. Many of the men wanted to see the Rose Bowl game but all that was on the large TV were Wind Star advertisements. A couple of guys were trying to look at a tablet that had the game on it. I dont' think it would have cost much for them to have a movie or a game during the cruise on the large screen. The singers were fine nothing that I cared to sit and listen to for an extended period of time. They do have games but what we found when we went to play them is most are missing pieces. Scrabble was missing 11 tiles. We brought our own games from home and people were circling around us wanting to know about the games and where to get them. I don't mind that there isn't a lot on the ship in the evening because I enjoy relaxing but the movie library is very outdated and the games are old and missing pieces. This is not luxury and I was disappointed that the cruise was touted as a luxury experience. As I mentioned I have traveled on Windstar before when it was owned by Holland America and the management is very different. On the plus side our cabin steward Fauzie was the best we have ever had even better than what we had on Seabourn and Oceania. He did his best. The bed mattress was not good. We were sore every day. When I told Fauzie he put together some makeshift padding. It was no where near as good as beds we have had on Holland America, Oceania, Seabourn or Celebrity. The mattress was like one we had on Carnival. The actual sheets were very soft and of a high quality. I also told Fauzie how upset I was about not being able to get oranges and each night when I came back to the cabin he had a dish of oranges. He was very caring and kept the cabin spotless. Our shoes were lined up and although the carpet was worn he did his best to make the place look great. Waiter service around the ship was variable. We had an excellent server name Udd and then we had some other servers who were also kind but did not understand English very well so if I asked for ice tea with extra lemmon and extra ice I would get an ice tea with no lemon and an extra cup of ice. What I thought was really unforgivable was the higher ranking management on the ship. All the workers seemed to try very hard to please and I thought the were over worked. At dinner one night in the dining room on waitress Ollie was alone in a section with very large tables. That poor woman was running and doing the best she could. There was no one busing her section to pour water. My husband needed some water and she was so busy she could not get to it. There were officers in white uniforms who worked in the dining room who would not pick up a pitcher of water and help serve. The were walking around literally doing nothing while this poor waitress was struggling without assistance. Beside us not getting our drinks and being very thirsty through dinner I asked her for a piece of apple pie for dessert which was available on room service but not on the menu. Ollie said no. Later I grabbed the manager and asked him for the pie and he did get it for me. I did tell him that it appeared they were understaffed and he did admit that indeed this was a very full cruise. The second week the dining room was not as full as it was the week of Christmas. Reservations for the specialty restaurants did not go too well. When we arrived we made our reservations the first week. That whole week we did not receive our invitation so I called. I was told that they did not have them. I made another and when we went up we were not on the list. This happened to several people I spoke to on the cruise. The food in the speciality restarant was better than in the main dinning room but still there was not much in the way of fresh vegetables. They did have brocollini in Candles which was good. The breakfast and the lunch buffets daily were very good. I loved the salad bar each day at lunch. But lunch hours were short and if you left the ship in the morning there was a chance you would miss lunch which was from 12:30 - 2:00 most days. We tended to sleep in so we missed breakfast which ended at 9:00. I really loved it the one day on New Years Day when they did brunch. They had a very good quiche and I was so happy to be able to have fresh fruit and vegetables. I would say if there is a really good price on windstar then it is worth the trip. But don't pay luxury prices or even above average prices or you might be disappointed. We will sail on any major cruise lines and are not disappointed if the price point is ok. We go on Carnival because we love the comedy club and I know not to eat in the dining room and to expect lower quality food and a harder bed. So as long as I am paying an economy price I am ok with it. This was disappointing to me because I expected a higher level of quality than what I got for the money and I feel that I over paid. Even with it being Christmas I don't feel that the dining hours, food quality, the mattress quality and the crowds were what I expected for what is advertised as a luxury experience. We paid about $5400 with taxes and port charges for two people for 15 days and I feel that the trip was worth about $4,000 for two including port charges and taxes - if that. I could have went on Holland America or Celebrity and had a balcony with money left over and it would have been a better experience. At least if there were kids there would have been places to go. We had cabin 211 which is in a good location so if you do decide to take a cruise on Windsurf I would recommend this cabin. Everything in the cabin worked. The carpet was very spotted and looked like it should be cleaned. We did get the laundry service and it was awesome. If you go on Wind Surf I highly recommend paying for the laundry service. You put your dirty clothes in a bag and the next day they are washed and pressed. All of our clothes came out perfect better than at home. We came back to the ship one day and just missed lunch. We asked if we could have room service on the deck so we could eat outside. We were told no that room service was to be eaten in your room. So we ordered to the room and took our food out to a table ourselves. There dining hours are so short that you may have to eat off the room service menu. Room service was pretty fast about 30 minutes. The rooms aren't very comfortable for dining because they do not have a balcony. Read Less
4 Helpful Votes
Sail Date: December 2016
the cruise was very nice. the ship needs a lot of upgrading though. the ports of call visited were good and bad st. john antigua is a dump not worth going to shore. barbuda should be taken off the list. there is nothing there to speak ... Read More
the cruise was very nice. the ship needs a lot of upgrading though. the ports of call visited were good and bad st. john antigua is a dump not worth going to shore. barbuda should be taken off the list. there is nothing there to speak of but a bird sanctuary. st.lucias beach party was great. st. kitts was great beautiful, the best place on the cruise to do your souvenir shopplng. st. barts was beautiful but unless you are rich dont plan on doing your shopplhg there. hats were 40 dollars. in st. maarten and st. kitts the were 5 bucks. just an example of how high prices were. food on the windsurf was the best thing about the ship. room was also nice enough. I just prefer the bigger cruise ships overall. the deck bbq party on top deck was the best event of the whole cruise by far. the setup was really nice,and the food was great.they cooked a whole pig ,crablegs ,ribs ,steak,and more. Read Less
1 Helpful Vote
Sail Date: December 2013
We just returned from our first Windstar cruise and have mixed feelings about our experience. We have cruised on many lines and travel extensively. We prefer smaller resorts and appreciate all that a smaller ship can offer. We chose ... Read More
We just returned from our first Windstar cruise and have mixed feelings about our experience. We have cruised on many lines and travel extensively. We prefer smaller resorts and appreciate all that a smaller ship can offer. We chose Windstar bc of the itinerary and wanted to give Windstar a try. The highs were the great ports and the marina off the back of the ship. Even though our weather was not great at the beginning of the cruise, it improved and we enjoyed wonderful days in Virgin Gorda, St. Barts and Tortola. The sailing was VERY rocky, but we were not affected by it. The room was good and very well appointed- especially the bathroom which has a very useful lay-out. Our cabin steward could not have been nicer and more helpful. Breakfast and Lunch in the Veranda were perfect- many choices, attentive service and no problem finding a place to sit. The lows outnumbered the highs. There was a big corporate organized group onboard- inferred that it was basically a wine and dine and thank you for media advertising. We had read on previous reviews that if a large group is onboard, it can greatly affect the cruise for others. This is very true. They took over Candles one night, and also hosted a special dinner around the aft pool one evening which precluded anyone else from enjoying that area for the evening. They would congregate at the bars in large, loud groups making it awkward for others to be there. The group was at least 60 people, and on a cruise of 300 people, this constitutes a large group. Smoking was another issue. We are not vigilantly against smoking, but it was overwhelming at times around the pool. Smoking areas were on one side of the ship- we just think that with such a small pool area, maybe move it somewhere else? The crew was friendly and we definitely encountered many who were to be commended ( we always turn in commendation forms as we know that they are important to the crew). But, it seemed as if they were not well trained or were new to Windsurf. Our dinners lasted at least 2.5 hours due to either a slow kitchen or slow wait staff. We would have liked for the Veranda to be open as a buffet in the evenings- dinners became a drawn out affair that we did not look forward to. Room Service was always an option, but we did not come on Windsurf to eat in our room. Th final straw was the fact that crew members (mainly casino and "cadets"- crew members in training) basically took over the Marina and the water trampoline in port and especially at the beach picnic on Prickly Pear. We have never encountered this on any cruise before- we realize that the crew works hard, but shouldn't those amenities be reserved for guests first? Comparing Windstar to comparable lines with comparable prices, Windstar falls short in the area of service. With the exception of our cabin steward, we did not feel like we received the service that we expected. We do not expect to be waited on hand and foot, but with such a strong crew to guest ratio, thought it would be a better experience. To be honest, with the exception of turning in favorable commendations for crew members, we do not post reviews such as this. You have to take all reviews at face value, and everyone has their own opinion. But, there were just too many things about our experience on Windsurf that were not favorable. They truly have the potential to be amazing, and their itineraries are great. We would try them again, but would go into it with lowered expectations. Read Less
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