Sail Date: October 2017
First I want to mention Dody in Tastes restaurant and Bernadette in O'Shannan's. Both were excellent and made our dining in these restaurants enjoyable. Thank you to both these fine individuals for treating us like old friends. ... Read More
First I want to mention Dody in Tastes restaurant and Bernadette in O'Shannan's. Both were excellent and made our dining in these restaurants enjoyable. Thank you to both these fine individuals for treating us like old friends. Very special people! Eugene , our room stewart was great as well. Friendly and accommodating. Our room was a mini suite on deck 12, mid. Small balcony but spacious enough inside. We flew to Berlin on Oct. 4 and spent 2 nights at the Intercontinental in Berlin which was excellent. Afetr two nights here we took the train to Warnemunde and stayed at Yachthafenresidenz Hohe Duene. Fantastic hotel. After arriving in Warnemunde you have to take a ferry to get to the hotel. Be sure to get off at the very last stop after the train goes through Rostock. Ports of call in the Baltics were interesting and Estonia and Warnemunde were our favorites. If you go to St. Petersburg make sure you have a one day visa. You can get one if you take a tour otherwise you'll be stuck on board. Check with your travel agent. Read Less
8 Helpful Votes
Sail Date: September 2017
This was our first time on NCL. We have taken approximately 15 cruises, 10 of which have been over 10 days and sailed to a variety of ports in Europe and the Mediterranean. My husband & I picked NCL since it went to places we had not ... Read More
This was our first time on NCL. We have taken approximately 15 cruises, 10 of which have been over 10 days and sailed to a variety of ports in Europe and the Mediterranean. My husband & I picked NCL since it went to places we had not been in the Baltic. NCL was very reasonably priced, so that gave us more time to spend in Europe pre & post cruise. Our poor experience started before the cruise when we decided to try to upgrade to a suite. The process is very poorly run (need to bid on the cabin instead of paying an upgrade fee) and then you are not informed if you have the suite until a day or 2 before it embarks. In my opinion, this is the beginning of NCL's trying to make a few extra bucks, instead of taking care of their passengers. We had purchased the Ultimate Beverage Package. I went to get a bottle of water and was told that bottled water is not covered under this package (neither is orange juice, btw). Can you believe it? I can get a $14 cocktail, but cannot get a bottle of water. I was then offered to buy an additional package for water, which I declined. We always bring wine on board & had called NCL for their policies before leaving for Europe. We were never told that we had to present the wine separate from our luggage & pay the corkage up front. We waited on our luggage for quite some time after getting to our room and finally our steward went to check on it. The desk was holding our luggage, but did not tell us or leave a message, until we came down and paid the corkage fee (normally you pay this at the restaurant). We have no issue with the corkage fee (done this many times), but the communication is not good. Next, NCL overcharges for the excursions into St. Petersburg, Russia since they know everyone needs a visa and is basically stuck on the ship without one. Our excursions just for St. Petersburg were over $800, yes we did try to find less expensive ones, but of course those were not available. Yes, we tried to book them earlier, but the excursion desk was closed much of the time, the kiosk's throughout the ship did not work, and the system to book in the room for excursions was not working. We enjoy eating at the specialty restaurants, but the service was below par compared to other lines. Eating at the buffet was a lesson in how rude and pushy people can be and I did not feel it was well organized. The organization to get people off the ship in Russia was not well thought out. We waited in the customs line for 2 hours the first day because all of the excursions were scheduled at approximately the same time. The photo packages were very expensive and limited. NCL charges automatic 18% gratuity on drinks/service/restaurants. Several other nit picky things (fitness center small for the size of ship) but bottom line, my husband & I felt that NCL gets you on the ship, then gets in your pocket with constant up-charges and does not deliver with a level of service equal to those charges. We will pay more upfront next time and avoid NCL. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the cities, Tallinn, St. Petersburg, Stockholm, Helsinki and Copenhagen. We thoroughly researched each city to determine what excursions, if any we would take. If you go to Russia, it is easiest to go with ... Read More
We chose this cruise because of the cities, Tallinn, St. Petersburg, Stockholm, Helsinki and Copenhagen. We thoroughly researched each city to determine what excursions, if any we would take. If you go to Russia, it is easiest to go with the ships excursions, as you are required to have a visa. It is really difficult to acquire one. Going thru Russian customs was difficult the first day, as they had to type up everyone's visa. Prepare extra time to get thru. The rest of the ports easy on and off. The Getaway is huge. The buffet is over crowded. Be prepared to shove your way thru it or get pushed out of the way. I have never been on a cruise where the passengers were so rude. Also, hold onto your plate while you are dining at the buffet, or one of the wait staff will come by and whisk it away. The tables are too close together and if you want a window seat... you may not be able to easily get past the next table to a drink refill or seconds. The main dining rooms were right beside each other, not spaced thru out the ship. Service was spotty, depending on your servers. A real shame, since in order to escape the throngs of people shoving you are driven to eating in the dining rooms. We didn't eat at any of the specialty dining... since food is included in the price it seemed rather redundant and impractical to spend extra money on food while on the ship. Although, we believe that the crowds weren't as bad in them. The main entertainment was in the middle of the atrium, not in the theater. Kind of weird since the internet room, card room and library were right off that. There were no cute little sitting areas to read or just talk with people. There were no enrichment activities or small group activities, for example other cruises I went on had, beer tasting, mojito making, photography classes, hulu lessons, computer classes, towel folding classes. These smaller classes get people interacting with ship mates and make a more memorable experience. Also, there were additional entertainment that you had to pay for instead of the nightly shows in the theater ( that wouldn't fit 1/2 of the ships capacity at one time). Read Less
Sail Date: September 2017
Itinerary was fantastic. Experience was awesome. Cost was bit pricey. Be aware that you will have one night when you can get your laundry done for $19.95, otherwise laundry is very expensive. Best value is the prepaid drinks offer, ... Read More
Itinerary was fantastic. Experience was awesome. Cost was bit pricey. Be aware that you will have one night when you can get your laundry done for $19.95, otherwise laundry is very expensive. Best value is the prepaid drinks offer, individual bar drinks are expensive but this is true of other cruise lines. The Tropicana dining area is very, very noisey and conversation is difficult. Entertainment by the Million Dollar Quartet was excellent as was the Burn the Floor performance. As with any event costing hundreds of dollars, check your invoice carefully. We were dismayed to find we were charged gratuities after we had prepaid those costs. Guest services made the necessary corrections. You must display a lot of patience and a high level of tolerance for the dining wait staff as most struggle with English. Excursion tours were excellent and informative. Easy on, easy off the ship. This is a good choice. Read Less
Sail Date: September 2017
We chose this cruise to see the Baltic. We added a few days in Germany after the cruise to pursue seeing my Husband's Grandfather's homeland of Germany. We highly recommend this tour and cruise line. It was great getting on in ... Read More
We chose this cruise to see the Baltic. We added a few days in Germany after the cruise to pursue seeing my Husband's Grandfather's homeland of Germany. We highly recommend this tour and cruise line. It was great getting on in Germany versus Copenhagen. I think the check in was easier, and we had a day to relax while other's were touring. One down size was the excursions. There was too little time for bathroom and shopping breaks. Russia's 2 day excursion about killed us in it's pace. I think maybe next time I would do the on-off bus excursions. We did this in Berlin. It allows more personal time, and the audio purchased at the palace was great explaining everything. In defense of the excursions; they are safer than going on your own, and the limited time in port does sometimes warrant a full schedule. All of our guides were great. All accommodations, entertainment, and staff on the ship were great. Time spent in the spa was heavenly. Meals in the general areas were delicious. We went to three specialty restaurants: Cagney's Steak House; Le Bistro's French Restaurant; and La Cochina's Italian Restaurant were superb. Everyone be prepared to spend two hours for dinner in any of these restaurants. I highly recommend 5:30 pm reservations, so as to walk some of the food off and to avoid missing any 7:30 entertainment. I noticed most of the fellow cruisers booked these later in the evening, though.On a night we decided to miss the 7:30 entertainment we did book a later time, which did work out (this dinner was no later than 7 pm). The Breakfast Buffet on deck 15 is great prior to your shore excursions. It is quick, while providing excellent food and service. An inside cabin worked wonderful for us. We had comfort, and our cabin was in the most convenient part of the ship (Port Side Mid-Ship) room 5161. We can't wait to book another cruise. We had a great time. We loved our ship and the places we visited. Kudo's to everyone on staff on the Getaway! Read Less
1 Helpful Vote
Sail Date: September 2017
I've been on 5 NCL cruises prior which have all been great but this one has by far been the worst cruise experience I have ever encountered. My main issues are with the guest services and shore excursion staff. The blond woman in ... Read More
I've been on 5 NCL cruises prior which have all been great but this one has by far been the worst cruise experience I have ever encountered. My main issues are with the guest services and shore excursion staff. The blond woman in charge of guest services was incredibly rude and disrespectful. When we got on board, I had noticed that it did not indicate 3UDP on our key card so we proceeded to guest services to inquire as I had added the 3 night dining package to our trip via the phone. I had already paid for the 4UDP but called customer service to change it from 4UDP to 3UDP. They proceeded to print out a bill for about $162 and tell me that it was never paid for, but because I did not pre-pay it prior to the trip that they would have to charge me the onboard rate of $187. Now I hate to squabble over $25 but it's really the principle of the matter. I explained that I had done this over the phone with an NCL customer service person, and they were to add the dining package to my account and obviously charge me for it and why should I get penalized because they never charged me. She was completely unreasonable to the matter. I proceeded to explain that I have dining reservations made, 1 being Teppanyaki, and there's absolutely no way I would've been able to make that dining reservation (free-of-charge) unless I had the dining package on my account, because Teppanyaki and Moderno have fixed costs so in order to make that reservation, I would've either had to have the dining package OR pay the $35per person rate; she proceeds to tell me that I'm wrong and that patrons are able to make dining reservations free-of-charge all the time. If she has had ANY experience booking a cruise or making dining plans, she would know that 1) you can't just add a dining package without paying for it and 2) you can't making dining reservations for Teppanyaki or Modernos without either having a dining package in place or paying the $35per person rate; instead of trying to fix the situation or offer to contact Miami to try and get more information to resolve the matter, she stands there and tells me that I'm wrong, that I don't know what I'm talking about, and to add insult to injury, she tells me that they probably tried to charge it and my card didn't go through. My credit card can certainly take a $162 charge, and the bill she printed out shows that I ordered the dining package on August 1st, and I showed her my credit card statement on my phone showing that NCL REFUNDED me $198 on August 3rd; so they HAD the money, but instead of refunding me the difference of what I paid and what I owed, they just refunded me everything so I shouldn't be penalized the $25 just because NCL never charged my card over the phone when I made the order. Then the unnecessary attitude from the woman working at the Shore Excursions desk; we had purchased shore excursions via our tv on Monday night for Wednesday, by the next evening we still had not received our tickets. We ran into our cabin steward on the way to a dinner and inquired if he had any shore excursion tickets for us, he checked and even called someone and informed that he had not received anything; we said no big deal, we'll drop by the shore excursions desk and pick them up ourselves. When we got to the Shore Excursions desk and informed the woman working of the situation, she looks around and said that she does not have the tickets here and therefore we should have them, and we tell her that yes, but we never received them and that we had even checked with the steward prior to coming down to her, at which point she give us this attitude like "fine... I'll just re-print them," yes, you should have re-printed them upon us coming to visit and saying that we never got them. We had just spent $280 for this excursion for the next day and the least she can do is re-print the tickets instead of first accusing us of lying about the whereabouts of the original tickets and giving us a hard time about it. The entire attitude from the staff working at both the guest services desk and the shore excursion desk was absolutely ridiculous and oddly they were all from the female staff, I'm not entirely sure why that is but any time we had spoken with any male staff, they were very friendly and helpful. All-in-all, these specific people should not be working in the service industry when they are going to be unbelievably rude for no reason at all. Read Less
Sail Date: August 2017
Took an 8 day cruise from Warnemunde, Germany to Copenhagen, Denmark. Had port stops in Tallinn, St. Petersburg (2 days), and Helsinki. We were supposed to have an additional stop in Stockholm but it was cancelled due to high winds. It ... Read More
Took an 8 day cruise from Warnemunde, Germany to Copenhagen, Denmark. Had port stops in Tallinn, St. Petersburg (2 days), and Helsinki. We were supposed to have an additional stop in Stockholm but it was cancelled due to high winds. It was supposed to be a 9 day cruise ending in Warnemunde but the cruise line gave us permission to disembark in Copenhagen which was nice because we could spend a few days there instead of going back to Germany. The downside to embarking in Warnemunde however was that getting to the check-in tent was very difficult with luggage. The train stops on the east side of the fence about a 1/2 half mile north of the tent. You have to walk down this large flight of stairs to go through a tunnel under the train tracks and then back up another flight of stairs. There is no elevator. This is very difficult if you have luggage (which everybody who goes on a cruise has). Pros: -Entertainment shows on the ships were high quality. Burn the Floor, Million Dollar Quartet, and Cirque Dreams were all very good shows. -Ship had a nice climbing wall, rope course, and common areas. -Food at Moderno (Brazilian restaurant) was pretty tasty -You get to select your departure time from the ship and you can carry your own luggage off if you want -Getting on and off the ship at ports was very easy with the exception of the 1st day in St. Petersburg which took over an hour. -The Cruise director and his staff were very good and entertaining -Wait staff at the buffet were quick to clear tables. - Interior cabin was spacious compared to other cruise ships. Cons: -The food at the buffet was just so-so. Definitely a lot of room for improvement. - Drinks are very overpriced. Sodas are $3.50 and alcoholic beverages are at least $10 each. The wait staff in the bar areas also seemed very uninterested in taking your order. You had to flag them down to order something. - The service in the Savor and Taste dining rooms is very slow. It took over 2 hours to have dinner. That makes it hard to plan for show times when dinner takes that long. The food was also mediocre. Little variety. - The level of service in the restaurants is poorer in general compared to other cruise lines. I have cruised on 3 other cruise lines and this one was definitely the least friendly. - The seating in the Atrium and the Theater is very uncomfortable. The Atrium is way too small of a venue for the number and size of activities scheduled. There is not enough seating and it is either fold up plastic chairs or oversized beat up leather chairs that are actually too big for a normal person. In the theater, there is a hard metal bar at the back of every seat. This means you are either sitting upright with your butt on the hard metal bar or you have to slouch to avoid the bar. Either method means you are going to leave the theater with a sore back. It almost made me not want to attend any shows just because it was so bad. - The ping pong tournament was a disaster. Way too many loud kids in a very small space. The 2nd tournament I went to had over 40 participants and it was so loud nobody could hear anything the cruise staff person was saying. Also, there was no time to warm up or practice before playing. - It was so windy most of the time that the rock wall, rope course, or bungee jumps were closed or partially closed. - Reservations were required for many of the shows so it is difficult to know which days/times to schedule shows without knowing what other activities will be happening on the ship. - Arcade games were really expensive. The average price was around $1.50 per game. - The entire time on the cruise you feel like the ship staff is trying to sell you on stuff. - Cabin bathroom constantly smelled like urine - Cabin shower door has a small opening at the bottom that allows water to splash through which soaks the bathroom floor. - No dresser in the cabin to put clothes in. - Shore excursions are way overpriced. We did not book any. Read Less
11 Helpful Votes
Sail Date: August 2017
We chose Norwegian for the itinerary and familiarity with the cruise line. Unfortunately this boat is just too big, only adding people and not amenities. It's crowded and loud and our stateroom was tiny. The customer service desk ... Read More
We chose Norwegian for the itinerary and familiarity with the cruise line. Unfortunately this boat is just too big, only adding people and not amenities. It's crowded and loud and our stateroom was tiny. The customer service desk is located in the atrium where there is always something going on that makes it too loud to even talk to the people at the desk. Very poor placement. We practically had to shout to make ourselves heard and when you're dealing with a problem this only adds to your frustration. The entertainment is good but activities not so great. The main dining room (Tropicana) is also just too big and loud so we did not enjoy our dining experience there. Don't book that one if you can avoid it. Taste and Savour offer the same menu in a much more intimate setting. As always, Cagney's steakhouse is amazing and our Teppenyaki experience was good fun and great food. For those embarking in Warnemunde as opposed to Copenhagen there are things they should warn you about. 1. any pictures you have in the system will be deleted before you have a chance to look at them. No one told us they wiped it prior to Copenhagen. We thought we would take the day in port with less people on board and look through but they were gone without warning. 2. while in port in copenhagen, through passengers have very few options. breakfast closed early without warning so those of us remaining on board trying to avoid the last rush of passengers disembarking had no buffet. Also, getting back on the boat in Copenhagen for through passengers is a total hassle and not at all clear how you can avoid the masses and just get back on. The activities for children are pretty much non-existent. My 11 year old was to be placed in an environment with children all the way down to age 3? No thank you. No activities for teens, only a game room. We loved the ports, didn't use the ships excursions because they are for the most part unnecessary. You should book a tour for St Petersburg but better deals are available through private companies. All in all our experience was good but the ship was slightly disappointing. It's beautiful, but just too big with too many people and not enough to do or places to escape and relax. Read Less
1 Helpful Vote
Sail Date: August 2017
Having never sailed on a vessel this large before we were concerned about feeling overwhelmed with large crowds on the Getaway. The design of the ship with many different venues (and a lot of them behind closed doors) provides an intimate ... Read More
Having never sailed on a vessel this large before we were concerned about feeling overwhelmed with large crowds on the Getaway. The design of the ship with many different venues (and a lot of them behind closed doors) provides an intimate and enjoyable atmosphere wherever you go. The only exception, of course, is the Garden Cafe buffet, particularly at breakfast time with its pushy and noisy crowds but this is the same on any cruise. We chose a balcony stateroom on Deck 8 forward. We found this to be a great location - an easy walk to the quieter breakfast venue in Moderno (on the same deck), one flight of stairs down to O'Sheehan's pub and two flights from the main dining rooms. The only time we regretted the location was at 2 in the afternoon on a sea day. I had thought to have a brief nap and was kept entertained by loud, vibrating bass coming from the theatre below as they rehearsed that night's show. Thankfully that only lasted an hour. We had put in bids for upgrades to either a mini-suite or Haven penthouse but the cruise was sold out so we did not receive an upgrade. Balcony rooms on other ships have a small coffee table in front of the sofa but these rooms are smaller. There is a hassock-type piece that can be used as a table (and it includes hidden storage) but we opted to bring in the small side table from the balcony. Otherwise, no place to put your drinks or coffee if you are relaxing on the sofa. We had read reviews from other travellers about bringing an extra card to turn on the lights in the room and brought an old NCL room card for that purpose. There were several announcements and warnings not to leave devices charging in your stateroom if you were not there and we heeded those - we found that when we did charge our phones the chargers became very hot so this is good to pay attention to. The main embarkation location for this cruise is Copenhagen but we embarked in Warnemunde, Germany. This was very smooth and they opened the doors to let us onboard at 10 a.m. sharp. As most passengers were enjoying the port, we had a very quiet day to explore the ship. Disembarkation was OK - it was a little hectic because there were throngs of new guests who had just got on in Copenhagen the day before wanting to rush out early for their first port. Those of us with bags had to navigate through this crush to the exits. Our platinum status is supposed to give us "priority disembarkation" but that doesn't seem to apply if you are carrying off your own bags. The food on this cruise was outstanding. We ate in the free dining venues most times and had terrific meals for breakfast, lunch and dinner. We found the quiet breakfast buffet at Moderno on our first day - the coffee also tasted better there than in the main buffet. My only suggestion for improvement is that the food in the warming trays could have been hotter. The main dining rooms (there are 3 of them) all offer the same menu each night, but each has a slightly different atmosphere. We were pleasantly surprised to enter Tropicana and find live music and a dance floor with an old-fashioned supper club feel. We also loved the hot and fast food served in the bar at O'Sheehan's. I enjoyed way too many chicken wings and nachos (but they were great). There was also a very good Indian Lunch Buffet at Moderno on the second sea day - don't miss that if you love Indian food. On our last night we tried the Shangai Noodle Bar (also free) and the food was hot and delicious. The Baltic itinerary is one that everyone should try and do. Tallinn, Estonia has a beautifully preserved medieval old town. We did a walking tour and, although it was very crowded, learned a lot from our guide. In St. Petersburg we booked a two-day tour with TJ Travel - this was an amazing tour that hit all the main sites at about half the cost of booking through the ship. The guides and drivers are very experienced with taking on cruise ship guests and you get free wifi on their small busses (about 12-14 people per group). We also booked a night tour with TJ Travel and enjoyed crossing the Neva River, walking all round downtown and ending the night with vodka tasting and substantial snacks in a local restaurant. In both Stockholm and Helsinki we opted for the hop-on-hop-off bus as convenient ways to see as much of the city as we could. This worked well in Helsinki but not so well in Stockholm. Due to daylight transit requirements in Stockholm you cannot disembark until 10 a.m and must be back by about 3 p.m. so its a short day in Stockholm. We got off the bus at a downtown location and walked around, had coffee and wandered back to the bus stop. After waiting for an hour (which should have been 20min) we were told that the busses were backed up and we should go to the main starting point - a 20 min walk on a hot August day. We found it and got on a bus only to be told that this bus was not working so we had to get on another bus. After waiting another 15-20 min the bus departed but only did a quick loop through crowded downtown streets before returning to the main stop, where we were told to get on yet another bus. This bus (by now overcrowded) finally departed and took us through the rest of its route through old town, etc. By this time most people were concerned about getting off the bus and trying to find a new one so we all stayed on that hot, crowded bus passing by crowds of people at the stops who wanted to get on. Most just opted to ride it out and go back to the ship rather than risk getting stuck with no bus coming. In Copenhagen we took a tour from the ship rather than be on board during the chaos of disembarkation and embarkation. This tour (only for in transit guests who had embarked in Warnemunde) was great - four hours of site seeing and visits and two hours free time before a comfortable and air conditioned ride back. The port cities themselves were all beautiful and wonderful places to visit. We enjoyed meeting the variety of guests travelling in the high summer season - families, newlyweds, seniors, other couples, singles. NCL is a great cruise line if you like meeting a variety of people from all ages and walks of life and if you like to dine on your own time. Read Less
Sail Date: August 2017
My husband and I have cruised with NCL 7 times now, but the Getaway is our least favorite ship. The ship was too crowded and had too many kids running around especially by the pool and buffet dinning room. 2 major disappointments were ... Read More
My husband and I have cruised with NCL 7 times now, but the Getaway is our least favorite ship. The ship was too crowded and had too many kids running around especially by the pool and buffet dinning room. 2 major disappointments were 1) - The atrium is absolutely NOT the place to hold Games and Trivia activities. There is already traffic from people walking by, its where the customer service and Internet desk is located. People walking by would stop and crowd the area. It was impossible to get a seat and I found it odd that parents allowed their children to watch the adult game shows. This is why on other ships these activities are held in a lounge. 2) - This was the first time we witnessed passengers who were not booked on NCL excursions being treated as 2nd class citizens. The morning we arrived in St Petersburg, they announced on the loud speakers that the boat hadn’t been cleared, so they advised people to wait in the common areas or in their cabins for an announcement to disembark. My husband and I ignored the announcement and waited by the Theater with other NCL excursion passengers even though our tour was with Alla, an independent tour company. We observed NCL crew letting the NCL Excursion passengers walk out the ship, so my husband and I joined the crowd. The following day we heard a couple had missed a portion of their independent tour because NCL did not give the announcement to disembark until all their Excursion passengers had gone through security at around 8.30am. 3) - My advise to all passengers booked with independent tours – don’t wait in the common areas or cabin for an announcement, find out where the NCL excursion passengers are meeting and wait there.Also don't believe it when they announce the ship hasn't been cleared. 4) - Positives are food was great, Ocean view cabin was a good size with plenty of storage, staff was friendly and helpful. Read Less
7 Helpful Votes
Sail Date: August 2017
We met up with friends from Germany and sailed out of this port. The overall experience was ok, but the major embarkation port is Copenhagen, so almost every part of the ship's process was geared towards this process. Thus, even ... Read More
We met up with friends from Germany and sailed out of this port. The overall experience was ok, but the major embarkation port is Copenhagen, so almost every part of the ship's process was geared towards this process. Thus, even though we got on the ship as Day 1, we were treated like Day 2 passengers, which manifested in little annoying ways. Our cabin was ready when we arrived on Day 1, but it was missing the basics: minibar was locked, no beach blankets, no daily itinerary/schedules, missing embarkation items (as a Gold Latitude member, I should have received free bottled water & sparkling wine). I didn't use the pool the entire trip, so never bother tracking down the steward for the beach towels he owed us. He also mistakenly assessed us a US$40+ mini-bar on embarkation day, which was probably messed up with the prior cabin's data and took extra effort to resolve. (Some of these issues may be cabin steward specific; we barely saw him the entire trip and he did just the basics. We used extra blankets that were stored inside the sofa and one of the blanket covers fell off on the 2nd day. He took the cover away and never replaced it, so we had to use a naked blanket for the rest of the trip, which probably wasn't that hygenic. We assumed he would eventually get around to it so never complained, but was shocked at the passiveness/inattentiveness to detail. This is quite unusual, since we usually get great service from cabin stewards on previous NCL trips.) At the Copenhagen port, we waited in our cabins for the other passengers to disembark to avoid the traffic rush, before meeting up with friends for breakfast at the Garden Cafe around 10AM. We only found out at the Garden Cafe that the buffet closed early and there was a very limited selected available only at O'Sheehan's. We had no advance notice (since we were missing our daily schedule again) and the ship's staff in general were too busy cleaning and prepping for new embarkation passengers than to help us. Getting info was difficult and one grumpy waitstaff basically told us that it's not her problem we were hungry, this is just the way the ship works. During the day, many of the services were temporarily shut down and we had to listen to the muster drill stuff on the intercoms, even though we went through this already at Warnemunde. The photos taken by NCL staff during the trip was deleted the night before reaching Copenhagen. Our friends tried to buy a photo of the rope course experience the night of the Copenhagen port since we depart the next day, but was told that all computer memory gets wiped on the last night of the trip (for Copenhagen embarking passengers), but we weren't warned about this in advance. I probably still would have started the cruise at Warnemunde given the travel logistics with the rest of my party, but I wished that NCL did a better job communicating and preparing us for inconveniences of being off-cycle. The whole experience made me feel like a second class passenger. =( Read Less
2 Helpful Votes
Sail Date: July 2017
First, the positives: the ship is new and in great shape. A lot of restaurants and activities. Great cabin showers. Efficient crowd wrangling, which is important with a ship of this size (about 4000 passengers). Interesting ports around ... Read More
First, the positives: the ship is new and in great shape. A lot of restaurants and activities. Great cabin showers. Efficient crowd wrangling, which is important with a ship of this size (about 4000 passengers). Interesting ports around the Baltic Sea. But... the negatives really outweighed the positives for me. I've been on about ten cruises, and this was by far the worst experience. The crowds were constant and got to be overwhelming. Virtually every activity and restaurant involved a big pack of people, and most things required reservations (and usually an extra fee - another annoyance). The base price of the cruise was relatively inexpensive, but once you're onboard the upselling is relentless. Being a summer cruise, there were a lot of kids of all ages, and they ran around (literally - thundering down hallways) unsupervised at all times. Had to use earplugs every night to sleep. Staff seemed somewhat exhausted, understandably, and conveyed forced politeness/tolerance in response to the generally poor behavior of the passengers. Unless you LOVE being around rowdy people all the time, go somewhere else! I've always had great cruises on other lines, on other ships about half the size. Won't go with Norwegian or a mega-ship again. Read Less
5 Helpful Votes
Sail Date: June 2017
I have travelled with NCL and other cruise lines around 20 times and always recommended NCL as my favourite, but not anymore. The ship itself is a nice ship and the staff on board were generally excellent. Food in the main and speciality ... Read More
I have travelled with NCL and other cruise lines around 20 times and always recommended NCL as my favourite, but not anymore. The ship itself is a nice ship and the staff on board were generally excellent. Food in the main and speciality restaurants was good and there is plenty of entertainment. Why then would I be so disappointed in my cruise because I was one of the 'Forgotten passengers of Warnemunde'. The Baltic cruise picks passengers up (if it can dock) in 2 locations, Copenhagen and Warnemunde. The majority of passengers embark in Copenhagen and the cruise is pretty much geared to this group. On embarkation day, we got to Warnemunde and there was no ship. We had already been travelling for a long time and were disappointed to hear it could not dock because of high winds. The only area where we could rest was the marquee used for embarkation and we were given some hard chairs to sit on. There were no refreshments, no snacks or food and more importantly no representatives from NCL. The port staff did go and buy a few bottles of water but we sat there for around 6 hours. Eventually, we were told we had to go to a hotel as the ship could not dock, they had taken our cases and we were not allowed to retrieve them (we didn't get them back until 10pm). We were put in a nice hotel for the night but it was very expensive 7 euros for a bottle of water. The following day the ship had arrived but because of delays people had missed their trips to Berlin and we had to miss the next port Tallinn, which was really disappointing. Also when we booked the cruise we were supposed to be going to Stockholm via the archipelago but apparently the berths had been double booked so we ended up in Nynashamn, which again was disappointing (not much to see in Nynashamn and about 2 shuttle buses). The communication throughout was terrible, nobody from the ship told us were weren't going to Tallinn, we found out from other passengers. Everything was geared up for the Copenhagen passengers eg on the last night of OUR cruise, the cruise news said it was Day 1 and everything was geared up to welcome people aboard. There were many other instances of this type of thing but this would be a very long review if I went into all of them. I wrote to NCL highlighting my concerns and they didn't even address the customer service issues just talked about port changes sometimes being out of their control, just saying sorry for their lack of customer service would have gone a long way. I am really disappointed at my recent experience and have decided to cancel the cruise I have booked with NCL next year. It makes me very sad as I have had some wonderful experiences with NCL but will not be using them again. To end on a positive note, St Petersburg is stunning and well worth a visit. Read Less
5 Helpful Votes
Sail Date: June 2017
This cruise was unique in that you can embark either in Copenhagen or Warnemuende, Germany (about 2.5 hours from Berlin). Because I was going to spend time in Germany afterwards it seemed to make sense to embark from Germany. I ... Read More
This cruise was unique in that you can embark either in Copenhagen or Warnemuende, Germany (about 2.5 hours from Berlin). Because I was going to spend time in Germany afterwards it seemed to make sense to embark from Germany. I don't recommend this option at all and it made my cruise disjointed, strange, and a second class experience. I would estimate about 10% of the passengers embarked at Warnemuende, based on what I overheard from the crew and our roll call. Of course embarkation was quick with zero waiting. The port was easy to find - the local train takes you right there, although there's really no clear signage at the train station telling you which way to go (to the right, and through the tunnel :-) ). Luggage delivery was super fast. Disembarkation was also easy with none of the massive herds to deal with, the deactivated elevators, etc. But I'd say the advantages ended there. The entire cruise was set up for the Copenhagen group. 100%. All materials are geared towards that group. When I got to my cabin, I had stacks of paperwork from Day 1 that had already occurred. But my Day 1 is their Day 2. All the "Welcome Aboard" activities have already commenced. I traveled as a solo passenger, paying a premium for the privilege. When I attended the "first" solo traveler get-together only 2 others showed. I figured the rest of the cabins must be empty because I didn't see the large group I did on the Epic. Many days later I went into the solo cabin lounge to find a large group of people! One person said "who are you?" And I said the same back to her! All in fun of course but for days I had not really seen anyone until then. I didn't bond with these folks and was really just an add-on. All the busy and long port days (which were great!) took away from the opportunity to connect with folks. This disjointed customer experience created oddities and variation throughout the cruise experience. Talking to another group who embarked in Warnemuende I found that we each received different documents regarding how the Copenhagen day would work specifically for us. Clearly this second class experience wasn't intentional per se, We also found that the cruise ship marketing was also not geared towards us. On the last day of our cruise we got all the "Day 1" marketing. My friends commented that the offers like the Internet package they wish they knew about so they could have enrolled in it! All those offers were not made to us until the last day! So NCL needs to fix this for the passengers and for their shareholders. Also, our muster drill was very much truncated. Instead of meeting in our muster stations we all met in the theater. The content was much less than what we should have received (and what the Copenhagen passengers received). On my last day I'm overhearing the Copenhagen brief learning things I didn't know from my safety brief. This is a safety gap that needs to be closed! Attending the Welcome Aboard show on my last night (their first night) that highlighted all the cool entertainment I *could* have seen was strange and was just disappointing and sad. Going on the all-day Copenhagen excursion (that wasn't available online, I had to sign up on the ship) was good but then embarking while the muster drill was going was weird. My friend's son was forced to attend it again by mistake by the crew despite protest from his parents. Meanwhile it was awkward for me, I was in the Atrium waiting for their drill to end to talk to Guest Services, and because I was on my phone catching up on email and not listening some passenger, she was glaring at me. I'm like, Lady, this isn't even my muster station! No passengers seemed to be aware at all that people were embarking from Warnemuende, and many didn't know that was an option. Again, we were second class citizens on the ship. My steward didn't seem to understand my situation. I got double documents or no documents. I didn't get a towel animal on my last day. It was just...weird...all throughout. Not the consistent customer experience I've come to expect as a 8 time cruiser. So until NCL addresses this situation I definitely wouldn't recommend embarking like this. Just take a train from Berlin to Copenhagen. The trains run efficiently and predictably. Flix Bus is another option, or even renting a car. Read Less
7 Helpful Votes
Sail Date: May 2017
Very relaxing spa vacation on the Baltic Sea. I booked a spa mini suite and loved having access to the Thermal Spa. We also were able to get two massages while on board. Would have given five stars for just the spa experience, but ... Read More
Very relaxing spa vacation on the Baltic Sea. I booked a spa mini suite and loved having access to the Thermal Spa. We also were able to get two massages while on board. Would have given five stars for just the spa experience, but the overall rating only gets four stars. My niece and I both felt the food was not as great as our Alaska Cruise a few years ago in the main dining areas. Disappointed in the hours for Margaretville, but the food was awesome. Loved the French Restaurant and our Bar tender at the Ice Bar. The Brazilin restaurant was another favorite and loved their breakfast buffet in the mornings. Only entrainment we did was the Cirque show with dinner and it was fabulous. I did read some reviews before the trip and was a little worried about embarkation, but overall the leaving the ship was a breeze. We loved Tallin and Porvoo, Finland. Russia was a bit crowded with other cruise ships in town, but very beautiful. Looking forward to our next cruise in Alaska. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife and I chose this cruise because of the itinerary (Baltic Sea Cruise). Plus, we have cruised Carnival pretty much exclusively for the last 10 - 12 years, so we were ready for a change. And we are glad we did change! For all of the ... Read More
My wife and I chose this cruise because of the itinerary (Baltic Sea Cruise). Plus, we have cruised Carnival pretty much exclusively for the last 10 - 12 years, so we were ready for a change. And we are glad we did change! For all of the cruises we have taken, this one was, hands down, the best cruise we have ever been on. Not only was the itinerary excellent (especially St Petersburg Russia) but the ship was fantastic! Food was excellent including the four specialty restaurants we visited, entertainment was great, staff was great. My wife and I both agree that we are switching our cruise allegiance to Norwegian! I've already booked our next cruise with them (12 day British Isles cruise next year). And as an extra bonus, we took advantage of the purchase of future deposits (which we have already used to book the British Isles cruise) and received $500 shipboard credit! Hard to beat that deal! Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.5
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 N/A

Find a Norwegian Getaway Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise