8 Helpful Votes
Sail Date: December 2018
After having a great experience with Viking in Russia, my wife and I again chose Viking for our tour of Egypt. We were met at Cairo airport at the arrival gate (before immigration) by Viking's airport representative, Amr, who ... Read More
After having a great experience with Viking in Russia, my wife and I again chose Viking for our tour of Egypt. We were met at Cairo airport at the arrival gate (before immigration) by Viking's airport representative, Amr, who guided us effortlessly through all required formalities and delivered us to our transport. From Cairo airport we were delivered to the Nile Ritz Carlton hotel (fabulous), in which we stayed for three nights while we toured the sights with Viking (pyramids, Citadel, museum and markets). On the fourth day we were flown to the Viking Ra in Luxor. This is a great little ship with all suite cabins, a great lounge and two exterior sun decks. The staff which consisted of both international and local personnel, were fantastic. The restaurant was very comfortable and the food very good. The cruise down the Nile was fantastic and all excursions were well organised and very engaging thanks to our program directors, Amr and Ahmed. We highly recommend the optional excursion to Abu Simbel and also the optional balloon ride over Luxor. Disembarking and returning to Cairo was also very well organised. And the accommodation and food at the Intercontinental CityStars was first rate. Transport back to Cairo airport also went smoothly. The only minor irritation was that some of our luggage was left at Luxor and we had to wait until just before we flew out of Cairo before we recovered it. Overall, a fantastic holiday with a great company. Read Less
16 Helpful Votes
Sail Date: June 2018
We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise ... Read More
We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise date we were notified that Ra launch was delayed but not to worry - they substituted the Amarco II. We were offered a small refund and future cruise credit because of the change. I cannot express how disappointed we were when we arrived at the boat. The AmarcoII is VERY dated and worn. The amenities we paid for based on the Ra are not available. The boat smells moldy, bath tub is filthy, furniture frayed, bed is lumpy and very uncomfortable. The dining room is dreary with no view and the lounge is dark with very dated furniture - not one thing INVITING or Viking quality on this boat. Only positive is the staff - they are hard working , kind people - they knows the guests are disappointed and they are trying to accommodate us as best they can under terrible circumstances. This was an expensive cruise and we expected a qualityViking experience. Viking knew there were problems with the cruise and they withheld the information from the guests until the last minute and at in our case, we were not offered another option. We were planning 2 other Viking cruises - now we’re not so sure - the lack of accountability from their Corporate office makes us wonder whether they truly understand customer service. Read Less
Viking Ra Ratings
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