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1 Helpful Vote
Sail Date: June 2019
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was ... Read More
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was equally as exciting. The Viking Sun is a VERY well managed ship. the crew was VERY friendly and professional. The ship was spotlessly clean and the food was well above our Viking expectations. The itinerary kept us constantly in awe of the beauty of the Norway coast and the British Isles. During the cruise we took 7 of our 9 tours as the included tours and felt like we saw everything and had wonderful experiences with very knowledgeable and friendly guides. Our two special tours were above and beyond for cities we have been to before (Edinburgh and London). But the regular tours were above expectations. While the first look at cost of traveling Viking appears to be higher than other cruise lines, you must take into account that you get (at no extra charge): and include tour in each port, Viking Air transport to/from airport, wine/beer with meals, specialty restaurants, soft drinks and cookies between meals, mini-bar snacks in our room, 4pm high tea, the spa, and lectures on the cultures and areas we were visiting and this was all with 5-star service and professionalism. Basically, it included EVERYTHING. Read Less
11 Helpful Votes
Sail Date: May 2019
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise ... Read More
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise also had many many people coughing and sneezing all day at every venue. The ship was on "yellow alert" several of the days. The ship allows passengers to serve themselves in the buffet restaurant sharing the same tongs and serving pieces. Guests sneeze and cough into their hands and then pick up the serving pieces and spread germs at every meal. My wife caught bronchitis on this cruise and is still coughing 3 weeks later. The heating and air-conditioning never worked properly in our suite and we were told by the guest services manager that is was a design flaw in some cabins which could not be fixed. Our suite was really noisy and no one on staff could offer a reason. The menus are boring, preparation is very good. We hated the chef's table. We really enjoyed the classical combo and the piano player and the entertainment team of 4 people who did 3 different shows in 35 nights. We're done over 75 previous cruises mostly on Oceania and Regent. This will be our last Viking cruise. We've cancelled 3 future Viking cruises and re-booked all on Oceania and Azamara. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this cruise as a great way to explore the Baltic region and we certainly achieved that aim....The tours and lectures meant we returned home having seen and learnt so much! From arrival at Stockholm to the departure gate at ... Read More
We chose this cruise as a great way to explore the Baltic region and we certainly achieved that aim....The tours and lectures meant we returned home having seen and learnt so much! From arrival at Stockholm to the departure gate at Bergen we were looked after very thoughtfully. The senior officers were ever present and available to talk to. A small niggle about the buffet was picked up by an attentive Restaurant Manager and dealt with professionally and personally by the Head Chef. The food throughout was excellent,we enjoyed both speciality restaurants and found it easy to make extra bookings once on the ship. Viking Sea is beautifully designed with lots of interesting artwork and understated Scandinavian style. The lectures we either attended or caught up with on the cabin t.v were all relevant and interesting/ thought provoking. There was more entertainment than we expected, we particularly enjoyed the 2 guest shows by Mary Jess and the resident Viking band and singers. The musicians who entertained in many of the public areas were very accomplished. We took several of the included tours, some were better than others but all gave us an introduction to the area which we were able to follow up independently at most destinations, often aided by the complimentary shuttle bus. After reading reviews we opted to use Alla tours in St Petersburg. They were excellent and I have no hesitation in recommending them. We chose not to take a tour in Berlin instead taking the included morning trip to Rostock and then occupying ourselves in Warnemunde (a local seaside town with a long sandy beach and promenade,interesting waterfront and lots of little shops,cafes ) A day well-spent. We were lucky to enjoy good weather throughout which always helps although strong winds in Gdynia meant we were unable to dock that day, an extra day at sea was easily occupied. If you decide to take this cruise I hope you enjoy it as much as we did. Read Less
Sail Date: February 2019
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
4 Helpful Votes
Sail Date: December 2018
When we saw the ad on PBS touting the elegant experience we should expect aboard a Viking cruise, we believed the hype and signed up for their cruise to the Caribbean and Amazon. The itinerary certainly sounded interesting and we were ... Read More
When we saw the ad on PBS touting the elegant experience we should expect aboard a Viking cruise, we believed the hype and signed up for their cruise to the Caribbean and Amazon. The itinerary certainly sounded interesting and we were excited. Having now had it, I can say that this Viking experience was barely average, especially when compared with other cruise lines in the same price point. Oh where to begin... first off, they made the flight arrangements for us instead of doing it ourselves as we typically do. Wouldn’t you know it, they booked us onto a flight at 1:00 AM and selected for us the seats right in front of the bathrooms so the seats couldn’t recline. I chalked it up to their lousy airline travel booking skills or us drawing the short straw, so we took our thump and moved on to looking forward to our trip. We were told we should check in at a certain time, which we did, but the cabins weren’t yet ready at the appointed time, so we asked to wait... only there were just a few chairs in the waiting area, so after a sleepless night, now we had to stand around while waiting in the hot terminal. Maybe a small logistical hiccup, no problem. Once aboard, we were pleased to see that our cabin was nice. Even though it was our first cruise with them, they had upgraded us to a more spacious unit where free pressing was included. Based on their behavior on board, I did not believe this to be a generous or good-will gesture. I speculated that since we had bought early and paid full price, they upped our category so they could fill unsold cabins at bargain prices. What lead to this speculation is that they say they offered wine at dinner ... which they did, supposedly included .. but the instant I opted for a riesling with my dinner rather than their selected red or white, I was asked to produce my cabin number for an up- charge. So much for free wine with dinner. This ship went to the Amazon and Caribbean. Several of the stops had included tours. These were all awful. I've come to realize that you get what you pay for with these "free" tours. They drive you around a lot like bus-prisoners and avoid the things first time visitors want to see, and definitely avoid any beach stops when visiting islands. Instead they include places where they sell alcohol or tourist junk and leave you there to roam for 40-50 minutes. I have no idea who thinks up these tours but they’re all crap, with the sole exception of the included tour of Santarém and folkloric show at Parintins. The paid tours were somewhat better, but don’t get me started on those.... they’re happy to take your money for paid tours but make now reparations when they schedule stops where THEY KNOW well in advance that the things you’ve paid plenty to see will be closed and the experience will be a total bust. Along the way the Viking Sea made a stop at a very shabby town at the entrance to the Amazon called Belém, where we spent an entire day. Believe me when I tell you that the best thing to see there was scores of vultures picking through garbage on the street and on the shore. To add to that insult, the scheduled departure was for 6 PM, which meant that we did not arrive at our next stop until 1:00 PM the following day. The next stop was Tobago, which was probably the prettiest stop on our itinerary... but their docking and departure time allowed us only about 4 hours there, meaning that our highly-paid-for excursion was rushed. I don’t know who is in charge of planning their itinerary but, heads up, it is not guest-centric. And talking about not being guest-centric, the dining experience further underscored this point. They didn’t open the dining room for breakfast until 8:00 am, so if you had an early shore excursion, you had to go to the buffet style cafe on the top floor. Try finding a seat when 900 people are trying to eat at the same time...impossible. On other days they didn’t bother to open the dining room for breakfast or lunch. They, not you, decide if your onboard dining experience will be quiet and elegant, or rushed cafeteria style where you had to catch the eye of the roaming service staff to get a drink, then frequently wait 15 minutes before they passed by again and realized they had forgotten to bring you the beverage you ordered. This cruise included 8 sea days... so I thought I’d get in some pool time... but no! Guests would get up early, drop an iPad or a robe on a pool lounger, and "claim it" for the day. The ship's staff did nothing to police this selfish hogging of deck chairs, even when those chairs remained claimed but empty pretty much all day long. If you did manage to snag a chair, good luck getting a server to walk by and take a beverage order... Nope! Regarding entertainment, they showed one movie a day, although that movie was also available on the movie channel in the state room TV. This channel saved me from jumping overboard to escape, as I could at least watch a movie or two a day. On the daily agenda they scheduled different types of events and talks, but these were aimed a a decidedly older, passive audience... like broadway show trivia and music from the 60s ... and some irrelevant lectures and marginally interesting destination talks. I was bored out of my mind, as no activities were actual activities... no art classes, no "learn to do something new" activities whatsoever. I was praying for it to end. Once we got back into US territory, we had to go through an onboard immigration exercise where we had to go down to a dining room to collect our passports and have them inspected. This was by far the most disorganized experience. 900 people descended as instructed and chaos ensued. Viking was in charge of this exercise and could have assigned tickets for when to come down, but they didn't and it was a mess. Now, the cruise wasn’t all bad. Thankfully, the disembarkation process was well organized and the transfer to the airport went smoothly. Whilst on board I found the wait staff and cabin attendants all to be lovely, but, I can get that on any cruise line, so... guess what... it's unlikely that I'll ever cruise on Viking again.Their adverts overpromised and their cruise experience under-delivered. If I’m going to drop that kind of cash on a cruise, I expect them to plan for my enjoyment. Viking, sadly, fell far short. Read Less
2 Helpful Votes
Sail Date: December 2018
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute ... Read More
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute decision to primarily to celebrate my spouse's recent retirement. Viking repositions this ship from Europe to MIA where Vikings starts its World cruise offering. Therefore, the crossing offers only two ports of call (Azores and Bermuda). While most people on board were seasoned travelers, a few people were surprised that even with all the greatest technical advances this ship could rock. While we had a variety of weather, the Atlantic is not a small pond and it can be quite rough. Although I heard some complaints, I was surprised about some very unrealistic expectations. Since, we actually treated the trip as an adventure we loved it and rod ecommend that you take some Dramamine with you on any cruise . We did not need ours and the medical center could provide some, if you got seasick. Based on our sailing history, we would not rate this past cruise as extremely rough. The cabins on board the Viking Ocean are very comfortable, clean and well layout. Plenty of space to move around in with many public nooks suitable for curling up with a good book! The Viking Staff is selected for their "yes, we can" attitude. Although each one us are very unique individuals, the Viking crew is overall very happy and proud to be working for a rapidly growing company which the staff likes with a 90% retention rate over any 10 yr period. Food as expected on a cruise, is abundant, diverse and always delicious. On Christmas Eve the SUN served large steamed lobsters and perfectly executed Osso Bucco in their regular dining room. There were a few caviar offerings at the bars with all daily events and menus for all meals posted on in-room tv monitors. A few times we needed to use room service and while it too was very tasty, it could have been delivered a bit hotter. Although this cruise had only two ports of call there was plenty of entrainment. We do like the fact that Viking does not have a casino onboard. There were some small poker games and Chinese Mahjong available for those so inclined. There are also video tables where you can enjoy playing a computer black jack dealer. In addition to excellent port of call talks, Viking has a number historians, technical experts (e.g driverless car engineering), and musicians discussing their expertise in very simple and interesting presentations. Viking requires that passengers be at 16 years or old, which we found the adults to be quite friendly and open to making new acquaintances. For us, most part we found tables for two available. Since our last cruise, the bars have a greatly expanded selection of quality brands. Since I favor Tanquary Ten, I was pleased that it was available at every bar. and covered by our drink package. There is a night club for dancing and a night cap, but we did not visit it this trip.The cruise director conducted a caroling sing along in the atrium on Christmas Eve, utilizing the classical pianists, the Viking band and even the on board acoustic guitarist. Unfortunately, I did scrap up my leg at the Lisbon Airport and I needed to used the medical staff to heal it. This inconvenience limited my ability to use the abundant spa fitness services on board. The Viking Norwegian spirt shines with very unique spa treatments and many pools located in the spa, in addition to the lap pools and hot tubs found on deck. On the SUN you can elect to start in a hot sauna and then cool down in an ice room with snow. If it is your thing, there are great gym machines exist and in the morning you are invited to yoga/pilates classes. Otherwise, weather permitting, you can take to the promenade and get your exercise by running or walking around the ship with instructions on how many laps constituted a mile. All in all we enjoyed ourselves and would consider going again. We find sailings of this duration suit our life styles very well and while we liked this crossing, there are so many other offers that we have not tried. For example we doing a Panama crossing this month. Happy Cruising! Read Less
Sail Date: November 2018
I chose this cruise for the Cuba itinerary. I have taken over 100 cruises with all the premium and ultra-deluxe cruise lines and I have never encountered significant problems. First, I would like to address what I consider ... Read More
I chose this cruise for the Cuba itinerary. I have taken over 100 cruises with all the premium and ultra-deluxe cruise lines and I have never encountered significant problems. First, I would like to address what I consider "significant problems" and then mention "irritations" for which I think there is room for improvement and additional training. Significant Problem> When I got to the cruise terminal I could not pass security because I was not on the manifest. A supervisor allowed me to go upstairs where there was a Viking check-in desk. They could not find my name. Ambra (I think that is her name) was called. I explained to her I had people waiting in a car outside in case I could not board and explained my BP was extremely high and I was ill. She told me to "wait right here" while she went back to the ship, After about ten minutes I was lightheaded and dizzy and asked if I could sit and have a drink of water. Any elderly (I am age 75) person, let alone ill, should be offered a seat. Finally, I was boarded. There is no dedicated guest services staff.One calls the Explorer Desk. Four times I was unable to get an answer. When I asked the guest services representative why the phone is not answered he stated they are busy with other customers. There is no recording to indicate that and no option for a callback. The table on patio very dirty with standing water. Housekeeping did come and clean it when I called. I could not connect to the internet. Went to guest services for the third time. They could not help. A third person came to my cabin(after two others tried and I waited in the cabin for two hours) who had IT expertise and fixed it. Guest services called me three times to have me bring my passport. I had to go to the desk and give my passport for the third time. No remote for the TV in the cabin. I called housekeeping and they brought one but could not get it to work.Another person came and explained the safety video had to run first before the TV would work. Surprised to find the main dining room is not open for lunch, I was tired of buffets and wanted to sit down and be served. There are no trays so each course had to be carried to the table with no one to help. My spouse uses a walker so if anyone is traveling with a disabled person the other person has to make multiple trips to the buffet to get food for two people. The buffet (World Cafe) is extremely busy since it is the only place to eat for lunch and the wait staff is unable to provide adequate service. The cruise was advertised as "airfare included." I live in the Ft. Lauderdale area so air was not necessary but no credit is given for local travelers. Other cruise lines I have sailed deduct $300 per person from the fare. Solo travelers seem to be overlooked. I was seated behind a pillar in the Chef's table specialty restaurant and forgotten. This was a wine pairing dinner. The waiter forgot the initial wine so later brought two glasses of different wines, Voice mail service was intermittent. I could not retrieve my messages for a whole day There was a lot of complaining about Viking on the ship. I addressed my concerns with the hotel manager but he stated he is not empowered to do anything about my concerns. He stated that all concerns must be forwarded to corporate. The ship is beautiful. The spa is spectacular and the food is on par with other premium cruise lines but service is inferior to most mainline cruise lines and grossly lacking compared to the other "ultra deluxe" cruise lines such as Seabourn, Crystal and Regent.. I do think there is much more training needed; particularly in guest services and the wait staff in serving solo passengers. My cabin attendant was excellent and housekeeping could not do enough to address my concerns. Thesupervisor of housekeeping came to my cabin several times to make sure everything was OK. And when I asked about some snacks for an "election night party" the offerings exceeded my expectations One final comment. The itinerary was for three days in Cienfuegos and three hours in Santiago. It should be reversed. Everything of interest can be seen in three hours in Cienfuegos but Santiago is a large citywith many more points of interest. I did not do the Havanna tour dueto the 31/2 hour bus ride and the fact that I can take a five daycruise which overnights in Havanna for about half the price of the tour by Viking. In summary, Viking Ocean has beautiful ships but I hope the level of onboard services will be significantly improved. There seems to inadequatestaff; particularly since there are no exclusively guest services representatives. I paid $1100 a day for my cruise but I have had far superior experiences for cruises less than half that amount. Furthermore, if you are a solo traveler, over 65 or have a disability this cruise is not for you. Viking Ocean Cruises marketing targets younger, able bodied affluent travelers who enjoy such things as the "snow room" on board. Read Less
2 Helpful Votes
Sail Date: September 2018
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full ... Read More
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) Had a couple of hours layover in Frankfurt. Ate lunch at airport. Sep 02 - FRANKFURT - OSLO * Flew to Oslo, Norway (short flight) * Our arrival was late afternoon. * Transfer from Airport to Hotel - provided by Viking - Private Mercedes Benz Limo. * Joe Christian was our driver. (Exceptional service) * Hotel was excellent. * Due to our arrival in the early evening our visit to Oslo was limited. Sep 03 - OSLO - BERGEN * Breakfast at hotel (Food was delicious, procedure for seating in dining room was chaotic) * Transfer from Hotel to Train Station via included Bus tour of Oslo - (Tour Guide was very good) * Train to Bergen - There was confusion regarding the seating on the train. * (The arrangement for lunch on board was unexpected, but the boxed food was hot and good) * Transfer from Train Station to Hotel did not go well. (Guide was late, unapologetic and very unprepared. * Bus driver and passengers were kept waiting with no explanation from the Guide). * Hotel was excellent. We had dinner in the bar as the dining room was full. Sep 04 - BERGEN * Breakfast at hotel (excellent) * Transfer to from Hotel to Ship via included Bus Tour of Bergen did not go well. * Tour Guide was not organized, very difficult to understand. * We literally drove in circles and passed the same locations two and three times. As a result we were not able to spend sufficient time at the Gamle Bergen Open Air Museum * Tour Guide did not clearly point out the difficulty of negotiating the open air museum to our physically challenged passengers. * This included tour has the potential to be so much better. Sep 05 - BERGEN * Breakfast on Ship * We chose to walk on our own from Ship to Funicular in the morning * Strolled through town back to ship seeing some sites along the way * Set sail in the evening for Lerwick, Shetland Islands (UK) Sep 06 - LERWICK - SHETLAND ISLANDS * We chose to skip the tours and took a shuttle bus from the dock to Downtown Lerwick. * We strolled the streets and enjoyed our visit. Sep 07 - TORSHAVN - FAROE ISLANDS ALTERNATE PORT - KOLLAFJORDUR * Our cruise hit a major snag here. After the Captain docked, he was informed by the port authority that we could not dock there. Apparently the dock was double booked and our ship eventually (after 2 hours of discussions) had to relocate to another port on the island. * After relocating we were finally able to disembark and take a two hour bus tour of the area. OK but nothing to write home about. Captain to be commended for his handling of the situation. * Sad thing was the town of Torshavn lost out on our visit entirely. And some of the tours had to be cancelled. * The alternate port was nothing more than a dock and no village. * Very disappointed that none of us were able to visit Torshavn due to the dispute with the port. Sep 08 - AT SEA Sep 09 - REYKJAVIK, ICELAND * We docked without incident at this port. * Glenn took a bus tour of the city. * Pat went to the Blue Lagoon. Very well done with one exception - we were told to bring a towel with us to the lagoon. However when we arrived at the lagoon we were informed that towels were provided as part of our tour package. * This was the only port of call where some of us encountered rain. Sep 10 - AT SEA Sep 11 - NANORTALIK, GREENLAND (aborted) ALTERNATIVELY - AT SEA * Due to bad weather conditions in the area it was decided to skip this port and continue to Qaqortoq, Greenland. * As a result we had an extra day at sea. * Because we had the time the captain took us through a couple of magnificent fiords on the way. Sep 12 - QAQORTOQ - GREENLAND * We woke up this morning in this charming village community. * We tendered in. * We opted out of any tours and wandered around the village on our own. * Viking did an excellent job of greeting us on shore. * The weather was picture perfect. Sep 13 - AT SEA Sep 14 - L’ANSE AUX MEADOWS, NEWFOUNDLAND (aborted) ALTERNATE PORT - SAINT ANTHONY, NEWFOUNDLAND * Due to dangerous weather conditions in the area we continued to an alternate port, St. Anthony, which proved to be a delightful and very friendly community. * Glenn stayed on board the ship. * I took a tender into town and did a lot of walking, exploring and hiking. * Another picture perfect day for weather. * This port should be on the itinerary Sep 15 - AT SEA Sep 16 - SAGUENAY, QUEBEC, CANADA * The scenery as we left the Seaway and went up the river to Saguenay was beautiful. * We arrived in the morning to great fanfare. Several of the town folk came to the dock to greet us with dancing and music. * Upon arrival we were taken in busses to a very large auditorium for a major theatrical production. Excellent. * The port provided wheel chair and electric cart service for the physically challenged from and to the ship. * The transfer from ship to theater and back to dock was a bit chaotic, but short. * Back on board we freshened up, had lunch and then did some walking along the harbor. * Our ship had the best docking location. * There were three other ships in port at the same time and they all had to tender in. * Crew and Staff were on shore to welcome us back to ship with music and champagne! * Another picture perfect day for weather. Sep 17 - QUEBEC CITY, QUEBEC, CANADA * Pat toured the town on his own including a trip on the funicular and coffee and sandwich at Starbucks. * Glenn took a guided bus tour of the city. Excellent Tour and Tour Guide. * We did not get the ideal docking position but there was a shuttle that transferred us between ship and the city. * We felt that an overnight with an extra day in Quebec City would have been preferred. * Another picture perfect day for weather. Sep 18 - MONTREAL * Arrived in Montreal. Disembarkation went very well. Viking Staff there to help and give directions inside the Terminal. * Short Transfer to Hotel via a large van. * Settled into the Westin hotel and began our explorations on our own. * No included tours here. * We had lunch and dinner at the hotel. * The Hotel and Dining Room was excellent. Sep 19 - MONTREAL - Extended stay * Enjoyed our included breakfast at the Hotel. * We set out on our own and toured the city including a visit to the Bank of Montreal and Notre Dame Basilica. * As suggested by the Hotel concierge we had an excellent lunch at the Portus 360 revolving restaurant with commanding views of the city. * We then continued exploring the city on foot, including a visit to St. Patrick’s Basilica and the Olympic Monument. * We attended the night show AURA at Notre Dame Basilica followed by a delicious dinner back at the hotel. This should be highly recommended to all clients in advance so as to get a seat. Very popular. Reservations should be made well in advance. We purchased our tickets on line from home before the trip. Sep 20 - MONTREAL - PHILADELPHIA - SAN DIEGO * Enjoyed our included breakfast at the Hotel. * After breakfast Pat took one last walk through Montreal Old Town * We had a private included transfer from Hotel to Airport in the afternoon * Flight was late leaving Montreal - no one at the airport kept us informed * Arrived in Philadelphia and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) * Arrived in San Diego late at night and took cab home. The ship - Viking Sea * It is important to note that there was a serious problem on board this ship. Based on our own personal experience and conversations with some of the passengers - there is a noise problem that needs to be addressed. * Our cabin, 4084, was so noisy we could not sleep at night. * We invited engineering into 4084 so they could hear the noise as well and they did. Not at all clear what the cause was but it was intermittent and even occurred when the ship was not moving. It was a very loud booming sound and vibrated one wall in the cabin. * After two nights in that cabin - Viking relocated us to cabin 5026 which was identical to 4084 except without any noise. * The staff was excellent. The public areas were comfortable. * Attention to detail could be better. Example: the tile floor in the World Cafe is chipped and cracked in places and the grouting appears dirty. Food Service & Entertainment * Food on board the ship in the main dining room and the World Cafe was creative and delicious. The food was not often hot and only mildly warm. Warm plates were offered as an alternative to the cold plates under the counters at the buffet. This needs attention and better notice. * For one of the meals in the main Dining Room Glenn had to ask the waiter for a replacement of the main course as the one delivered was barely warm. * Meals were creative, excellent presentation and flavorful. * Eric, the maitre’d, was outstanding. He was attentive and helpful. Prior to the cruise we were not able to get an earlier seating in the Chefs Table and Manfredi’s restaurants. Eric took care of that and we were able to dine earlier. * The Pool Grill provided nice simple options for meals. * The waffles in Mamsen’s were outstanding. * Both Alternative Dining Rooms were excellent. Service excellent and food excellent. * Wintergarden Afternoon Tea very well done. * The Afternoon Brunch in the Wintergarden was outstanding. They did run out of some of the items too soon. * Table 131 in the main Restaurant is a very bad table to sit at. There are glaring fluorescent lights from the kitchen area visible in parts of the dining area. Recommend a modification so the light is not visible to guests. * Entertainment on board was good. Drew, the Cruise Director, was amazing. His ability to sing, play musical instruments and his knowledge of the ports we visited - incredible. Read Less
Sail Date: August 2018
This was an area of the world that we have always thought of visiting. To say the least, we had an outstanding cruise! Having a day in the originating and departing port was a bonus and exactly what we wanted. Checking into the ship was a ... Read More
This was an area of the world that we have always thought of visiting. To say the least, we had an outstanding cruise! Having a day in the originating and departing port was a bonus and exactly what we wanted. Checking into the ship was a breeze, no line and greeted warmly. There were more excursions than we could ever take on one journey so maybe we’ll have to do this again? Since we didn’t think we would ever do this again, it was hard to decide on just one a day! Our excursions were outstanding, the coaches were new, air conditioned, comfortable and never crowded. Our drivers were amazing and our tour guides were very knowledgeable and personable. There were excursions for every ability level and the transportation accommodated our needs for part of the family needing additional assistance. One of our excursions was scheduled for the building opening time so we were the very first group in the church and there were at least 2000 people outside waiting. Viking books their excursions well. The dining was always just right, from the specialty restaurants, to the main dining room to the buffet. We utilized room service each morning so we could sleep in just a bit longer before heading out on our excursions. This was wonderfully convenient and the food was hot and tasty. The common areas were impeccably clean and inviting. The staff in these areas were there to take care of you but not a nuisance. Every staff member on this ship is there to make you happy and they did. We chose Viking because pretty much everything is included and that included one excursion per port per day. There was no nickel and dimeing you on this cruise line and everything was top notch service oriented. I will only sail with Viking for any of my future adventures. Thank you to the Captain and Crew of the Viking Sea for a wonderful Family Adventure 2018! Read Less
17 Helpful Votes
Sail Date: June 2018
Having experienced a Viking river cruise 2 years ago, we thought we would try an ocean cruise. We arrived at the departure city 10 days in advance to explore and enjoy - then went to the ship. Vueling Airlines (normally I would not name ... Read More
Having experienced a Viking river cruise 2 years ago, we thought we would try an ocean cruise. We arrived at the departure city 10 days in advance to explore and enjoy - then went to the ship. Vueling Airlines (normally I would not name an airline - but this organization deserves to be mentioned) lost one of our bags and the folks at Viking went the extra distance (literally - from Monte Carlo to Nice) to recover the bag even though they were NOT part of the problem. Customer service was perseverant and excellent! Following the official christening a week prior, we were the first passengers to experience this brand new ship - and what a treat it was! These folks know what it costs to offer a 5 star trip and do not nickel and dime you along the way. Viking does not do anything on the 'cheap'. They truly make it a 5 star experience. Just prior to arrival, we were informed by e-mail that we had a complimentary upgrade to a Penthouse Veranda Stateroom (possibly because we had sailed with Viking in the past). Cabins are very comfortable and spacious with lots of storage within. Little things like a heated bathroom floor are abundant and well thought out. The cabin attendants are quick, thorough and very well trained. The ship graciously provides you with a list of the room's contents...and relative value should you decide to tuck something in your suitcase upon departure. You are free to bring whatever alcoholic beverages with you - unlike the other lines that depend on the 'booze packages' to top up their tills! Every palate is taken into account - from gourmet to buffet - the menus are fresh, innovative, varied and absolutely delicious. Evening menus featuring local cuisine, appropriate wines and attentive table service is spot on! For some reason, my wife and I expected an upper end IKEA atmosphere - instead, we got Neiman Marcus (on steroids). Each of Vikings ocean ships have their own unique venue within. In this case, it is an astrological domed theatre featuring well produced movies on space and the arctic experience. An intimate gathering with comfortable seating and about 6 projectors to generate a state of the art presentation. It is kept fairly cold so may want to bring a jacket - or the cashmere blanket from your stateroom! Every member of the staff from the Captain to the maintenance man looks you straight in the eye and says hello - and asks (sincerely) how your day is going. If a member of the staff is not working up to expectation - they seem to disappear for a day - then surface a day later with a broad smile, attitude adjustment and increased efficiency. They do not treat the passengers with an underlying distain that many cruise line staff seem to purvey. When asked "What's it like to work for Viking?" without fail, they are very complimentary about the personnel management policies, hours of work, perks and staff accommodation. The majority of the guides hired for the on-shore excursions are, educated, entertaining, enthusiastic, and experienced. Accents can be a bit of a challenge from time to time but Viking expects a report card at then end of the tour ensuring that the guide performed up to Viking expectations. Unfortunately the shipboard WiFi can be a little flakey if you are using your own laptop of cell phone. There is a bank of 6 hardwired computers on the main deck along with a printer should you happen to need one. In summation, we expected great - and got an 'over the top' experience. Viking deserves the accolades it receives from the various travel organizations. Would we spend this much again for a cruise? If it is with Viking, the answer is yes! Read Less
7 Helpful Votes
Sail Date: June 2018
This was our first crucial and we did a lot of research before we picked it. We even went to the cruise show at the NEC. We wanted a small boat that was very informal and that is what we got. We loved it. We would go back and would ... Read More
This was our first crucial and we did a lot of research before we picked it. We even went to the cruise show at the NEC. We wanted a small boat that was very informal and that is what we got. We loved it. We would go back and would certainly recommend Viking. The ship is very understated. The decor is Scandinavia chic. The cabins are small but have everything you need. What is a bonus is the verandah where you can sit and admire the sunsets. Everywhere is spotless. However there is always somewhere to sit and read quietly. The pool are does get busy and we found it can be harder there to find a place to sit than say in the Explorers lounge. The staff are amazing. Someone somewhere is always working with a smile, saying hello and can I help you? Food- we tried all the restaurants. There is plenty of food and the quality is good, service can be a bit slow depending on who is serving you. Chefs table- worth going once, set 5 course menu with different wines at each course. Food a bit too rich for us. Manfreidis - again worth going to, more choice but very loud and busy. Restaurant- more formal but fine didning, excellent food. Worlds cafe - ate there mostly as it is very informal no need to dress up. Fantastic buffet you could just have a bowl of soup or a 3 course meal. Afternoon tea was delicious Explorers lounge - lunch and cakes in the afternoon. Good quality Pool grill mainly beef burgers but again good quality for lunch You can have drinks with your meals some didn’t bother having the drinks package. Trips- we only paid for Florence which is definitely worth the money. Stunning. Pisa - seeing the leaning tower was good fun Monaco- loved it and you can get around so easily you don’t need the tour St tropez- don’t bother with the tour waste of time. Not much to see and you can do that on your own Marseilles- again loved it so much to see but I wouldn’t bother with the tour as a shuttle bus is run from the ship and it is so easy to do your own thing. Barcelona again I would do my own thing as the tour is mainly a coach trip and 30mins in the city. Fellow passengers aged from 20-80 but 95% are American. Criticism - the flights having to change at Amsterdam when we are only flying from England to Rome and from Barcelona. It took us 14 hours to get home door. It was quicker to get to the states. Read Less
Sail Date: June 2018
This was a cruise to celebrate my Mother's 80th Birthday. Everything about the ship, staff, activities and food was top-notch. The cabins are spacious and very well thought-out. Every cabin has a veranda. The Cabin stewards are ... Read More
This was a cruise to celebrate my Mother's 80th Birthday. Everything about the ship, staff, activities and food was top-notch. The cabins are spacious and very well thought-out. Every cabin has a veranda. The Cabin stewards are attentive and thoughtful. The food was delicious, varied and plentiful. We especially loved the afternoon tea. the ship is so well thought out that you never feel as though you are among hordes of people--there are nooks to sit and read or nap. Bars and bartenders remember your name and beverage. The only advice we would offer is that if you are a person with limited mobility - for whatever reason - you have to be very very careful about the excursions you choose, and the excursion staff doesn't always have an accurate depiction of the walking involved on a particular excursion. Sometimes the buses are far away from the ship. Sometimes a shuttle from a town is a long walk from the city center. Sometimes the excursion itself has a description of "a short walk" that can be half a mile. My mother and I had to sit on the bus for over an hour during one excursion because the "short walk" to Grieg's home and a recital of his music was too far for her (after the first stop, which was also a "short" walk.) This was especially disappointing, because it was to be the highlight of her trip. I ended up losing money because excursions ended up being too difficult for her, and the 24 hour in advance cancellation policy prohibited a refund. All this being said, if you are able bodied, you will find this cruise to be exceptional. Read Less
1 Helpful Vote
Sail Date: May 2018
Our adult children chose this cruise from a few available choices of cruise lines. It was also my first choice. The four of us enjoyed the ship and the excursions as well the entertainment on board. We got to play games such as golf and ... Read More
Our adult children chose this cruise from a few available choices of cruise lines. It was also my first choice. The four of us enjoyed the ship and the excursions as well the entertainment on board. We got to play games such as golf and bocci and had lots of fun. We also got to know each other again as our last vacation together was in 1995. The rooms were very spacious and clean. The staff were always pleasant and accomodating. The housekeeping staff were always so friendly and always remembered our names. We also liked the fact that there are no formal nights and that the restaurants sitting were not assigned so we could go anytime we wanted therefore we got to meet a lot more people. We also loved the fact the ship doesn’t play loud music and it’s not crowded. No problem getting on and off the ship however disembarkation was not so smooth. We arrived in Venice a day early giving us more time to explore on our own before boarding the ship. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose the Trade Route of the Middle Ages because of all the countries visited from Barcelona to the add-on of Iceland! It was a long trip and the staff on-board were all wonderful! The food on board was not as 'regional' ... Read More
We chose the Trade Route of the Middle Ages because of all the countries visited from Barcelona to the add-on of Iceland! It was a long trip and the staff on-board were all wonderful! The food on board was not as 'regional' as I would have liked but all else was great, including the trips in towns and the local guides. I especially enjoyed the spa on the 1st floor. From the pool to the jacuzzi, the cold snow room, the sauna, the steam room and the cold plunge -- Plus the Massage technicians. This was a Total Plus!! This experience helped to make traveling all that more viable! And the places we visited -- we learned a lot and became acquainted with so many different cultures! I am very glad we chose to add on Iceland. This was an extra special treat! The Blue Lagoon, The Golden Circle, and people of Reykjavik were Incredible! Thank You Viking for this Opportunity. MEMORABLE! Read Less
Sail Date: March 2018
Never been trans Atlantic, and sure don’t regret going with Viking of the Seas. The staff was most friendly and helpful. Will want to cruise again with Viking, maybe the northern route next time. After three days at sea and not seeing ... Read More
Never been trans Atlantic, and sure don’t regret going with Viking of the Seas. The staff was most friendly and helpful. Will want to cruise again with Viking, maybe the northern route next time. After three days at sea and not seeing land was my only concern during the whole trip. The food selection was great. Served beautifully and nice portions.Viking sure provided a great selection of great entertainment . Don’t think I ever saw anything out of order or needing any attention. The carabiner Stewart was the most attentive I have ever had with any other cruise line. If one had to fine something to criticize, I guess would be selection of men’s clothing selections.On several occasions visited the spa for their services and was treated as only one there! Very professional each and every one. When planning the trip other than going trans Athletic sure wanted to see strait of Gibraltar, did not realize timing when we passed would be near midnight. Would have chosen different timing if known. Read Less
Sail Date: February 2018
We chose this cruise because the price was right and we wanted to go to Key West. My brother and his wife ended up joining us. It was a fabulous 7 days. We visited Key West, Belize City, Cancun and Medea--included excursions in every ... Read More
We chose this cruise because the price was right and we wanted to go to Key West. My brother and his wife ended up joining us. It was a fabulous 7 days. We visited Key West, Belize City, Cancun and Medea--included excursions in every port. The ship is magnificent and Viking REALLY knows how to do it right. We have cruised over a total of 600 days with other cruise lines and figured we had found the one we liked best, but Viking has changed our minds. Embarkation and Disembarkation were the smoothest we have ever experienced. The crew, the ship, the food, the excursions--all were marvelous. We were SO impressed that we have booked for the World Cruise in 2019. Although I use a wheelchair, I am able to use crutches to board excursion buses, etc. Would not recommend this ship for those in wheelchairs, unless they plan to just stay on the ship--no excursions. Read Less
1 Helpful Vote
Sail Date: November 2017
This was our second Viking Star cruise, first the Inagural year Venice to Istanbul. We arrived in Athens three days early an toured on our own. Once we boarded the Star, we felt we had arrived home. The most welcoming part was several of ... Read More
This was our second Viking Star cruise, first the Inagural year Venice to Istanbul. We arrived in Athens three days early an toured on our own. Once we boarded the Star, we felt we had arrived home. The most welcoming part was several of the bartenders remembered us from two years prior. When you are addressed as Mr. Lang and welcome back, that was it, this was going to be a great trip. Tours— Highly recommend Mykonos by 4X4 vechicle trip, Nazareth & Sea of Galilee Shore Excursion, and last and most memorable From Naples The Vistas & Villages of the Amalfi Coast Shore Excursion. The last one stops in Sorento shipping and Delightful 3 Star restaurant lunch. The road trip along the coast were as advertised most scenic, I finally got the Amalfi Coast off my bucket list after 3 prior visits. Food— My favorite Restaurant is Manfredi’s, memorable fine dining, Chef’s Table was disappointing both trips, the Restaurant is better. My breakfast and late night treat was Mamsen’s in the Explorer Lounge on Deck 7. Interesting note the Executive Chef David McDonald is the only cruise chef I have ever seen throughout the ship we’re food is served- “inspecting the troops”, so to speak, everyday. He has the time to talk to guests- a mark of a true professional. Future bookings and discounts were not available on this cruise because of the official reservations agents departure, a letter was given to some Explorer Members to use this code. I missed the window due to health issues, but will try now on an Amazon Cruise in December 2019. The staff in all corners of the ship were very professional, I believe this is due in part to the original crew who set and maintain a high standard for all new members. All in all Viking out got it right, I hope this experience is transferred the new Ocean ships coming on line. Last — This is not a family cruise for younger folks, I believe as it was modeled this way. Read Less
Sail Date: November 2017
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate ... Read More
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate the wide variety of television selections.I chose not to go on the land tour of Cuba. I was delighted finding on the television the biography of Albert Einstein. I enjoyed an entertaining and enlightening day in the cabin. I appreciated a cabin large enough for my chair and walker. Having a balcony made it a pleasure to enjoy the view whether of the waves of the sea or the other ocean ships passing by. Also it was nice to be able to open the door for fresh ocean air. The choice of which gourmet restaurants shall I try was difficult. The menus were all tempting. Each offered entrees I couldn't resist. Service was always excellent, I think I tried every one. Read Less
2 Helpful Votes
Sail Date: October 2017
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants ... Read More
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants any time passengers are on board and the ship is moving. The volume in the theater should be increased for movies and presentations. Repeat the presentations for in-cabin TV's. More American sports broadcasts, especially American football--it is a tradition on Thanksgiving Day. We were there over Thanksgiving and there were no decorations. Food in the main restaurant was fine but not so with the food on Deck 7. The food was never warm, let alone hot. Quality there was just fair. The burgers, however, were great ( this was the same situation as on our first Ocean cruise-Barcelona to Venice). Our Cuba tour guide was very difficult to understand-her accent was very heavy. Since Cuba wants more American tourists, signs with the photos in the Bay of Pigs Museum should also be in English. We did not have time to see the 20 minute film in the museum. No washcloths in the hotel (they don't have them). Hotel breakfast was great. The dinner before the show was fine and the show was spectacular! Would be good to have a "non smoking" area at the show facility, especially since they give out free cigars to all of the men. Americans are very accustomed to smoke-free areas in venues like this. Read Less
Sail Date: September 2017
We had heard excellent things about VIKING CRUISES from friends who had gone on them in the past. We were excited about the fact that our fare included one complimentary excursion in every port which is not the case on other cruise lines. ... Read More
We had heard excellent things about VIKING CRUISES from friends who had gone on them in the past. We were excited about the fact that our fare included one complimentary excursion in every port which is not the case on other cruise lines. Also very nice was that air fare to and from ports of embarkation and debarkation was included so that we didn’t have to make those arrangements! Embarkation & disembarkation both went very smoothly. There were plenty of good places to eat! Our cabin was great. We came to know the entertainment director, Aaron. He was a really friendly person. He also did the non-denominational church services every Sunday which we attended. Those were a nice touch, and Aaron did a very good job with those! We are looking for a cruise for the Inner Passage of Alaska for the summer of 2018. If we could find one from Vinking Ocean Cruises we’d definitely take it. Read Less
2 Helpful Votes
Sail Date: August 2017
We chose Viking Ocean because of a positive experience on a Viking Long Ship in 2015. We were not disappointed. The cruise was comfortable, relaxing and informative. There were no fancy nights so one could just relax full time. The food ... Read More
We chose Viking Ocean because of a positive experience on a Viking Long Ship in 2015. We were not disappointed. The cruise was comfortable, relaxing and informative. There were no fancy nights so one could just relax full time. The food was great and decent wine flowed freely. The included tours were quite good and the few extra tours we took were fairly priced. I loved the spa which included hot whirl pools, steam, sauna and snow room. Everything was very invigorating and Viking supplied everything you needed. The ship is very stylish and has good lecturers. The price for a Viking Cruise is not cheap but the deliver all they promise. I'll go back on another Viking Ocean Cruise readily. My wife had a walker and Viking was very accommodating. In addition the staff was very helpful to her. Indeed the Hotel Director went out of his way to help her on several occasions. Read Less
Sail Date: July 2017
We wanted to see an area that we had not visited. We also wanted to do the tour on a small ship. I do not like the confusion of the large ships. It was much easier for me to tour the ship since I am handicap and use a scooter to go most ... Read More
We wanted to see an area that we had not visited. We also wanted to do the tour on a small ship. I do not like the confusion of the large ships. It was much easier for me to tour the ship since I am handicap and use a scooter to go most places. We enjoyed the many port excursion and the lectures related to the ports. The only minor inconvenience was exiting and entering the ship with my scooter. However the crew was very helpful. We enjoyed our two days in Saint Petersburg Russia. Fortunately we toured the museum early in the day because it became very crowded and hectic later in the morning. The dining choices were great and the wait staff was great. We always found the restaurant areas with great accommodations. We often enjoyed the buffet areas. Our cabin staff was pleasant and very effiecient. The medical staff was great; unfortunately my wife became sick but was given drugs to correct the problem. Read Less
7 Helpful Votes
Sail Date: June 2017
First we went to Iceland for the precruise holiday and Viking did an outstanding job. Arrived in Bergen, Norway, and we were bussed to the port. Very easy embarkation, and our room was ready when we arrived. Bags arrived shortly thereafter ... Read More
First we went to Iceland for the precruise holiday and Viking did an outstanding job. Arrived in Bergen, Norway, and we were bussed to the port. Very easy embarkation, and our room was ready when we arrived. Bags arrived shortly thereafter while we were having a drink on the explorer's lounge. We purchased the silver spirits beverage package which for us was a great deal. My husband had his Italian liquors every night along with his brandy, pool drinks and wines. My husband tried every drink on the pool menu, lol. The bar staff was terrific, from the girls on the pool or at night in the atrium. As for the meals, we never had a bad meal at any restaurant and service was great every night. Definitely recommend the cheif's table with wine pairings, very unique menu, went here four times. Manfredi's has great risotto, pasta, ossobuco, and their zabaglione with berries is just as good as what I make at home. And the rib eye steak is like butter. The restaurant prepares the lobster dinner, and it was done to perfection. I had escargots and they were delicious. We also ate at the world cafe on a number of nights also. I had the the New York strip which was good but at one port, they had fresh catch salmon which they cooked on the outside patio and that was the best. But the next day, they made a fish soup which was equally as good. Great breakfast here, never tried the restaurant for breakfast because we had early morning tours. Mansen's waffles were delicious but we shared it because it was so filling. Oh yes, don't forget the gelato bar, delicious. Also, room service was excellent and the food was hot. Never did try the afternoon tea as we were stuffed from eating at the pool grill. Entertainment was great, there was always something going on. The entertainment director was Suzanne and her assistant was Jaime. Both were terrific. In the atrium, they had santo playing guitar, Eve playing piano and the had a group that played violin, and other instruments. Each sessions was different and the music was barely repeated. Now the night time shows we're exciting, a quirky musical adaptation of get smart, very funny. The rat pack show was excellent but get your tickets early. Abba was great if you're a fan of momma Mia. Then they tried a new show with broadway shows, I think that this was my favorite. Then they had discussions, all day, my husband loved these sessions, especially the smaller ones. Loved our cabin, suitcases went under the bed and we found that between the draws and shelfs in the closets, we had plenty of space. Loved the warm bathroom floors, the outside veranda was great but because it was chilly outside, we didn't use it that often. Check your vox boxes because the previous guests had not left the ear phones. The refrigerator was small and the bar person exchanged the tonic water for club soda. Our steward Rio was great and offered us great advice at different stages. The spa was great, just know that their hot tubs are not that hot but I found they were confortable. The main pool was deep so be aware of this. We didn't try the infinity pool but expect to try it on our next cruise in February. We originally chose optional tours but three were cancelled due to lack of interest. So we chose included on those days. Honestly, every tour was great except for rudeness among some of the cruisers. If you're in a foreign country, don't make fun of the tour guides when they speak English, it's not their first language and oh yes, the bus drivers are not deaf and they also understand English. Also aquavit is nit sold on the ship but in Tomso, we found a liquor store at a local mall close to the pier, prices were excellent and staff were very helpful. Word of advice, everything is expensive, but handmade items are worth purchasing. Finally purchased my Norwegian sweater and I purchased it at a fair price. Had a great time in the Orkney islands, Shetland islands and Scotland. Just a world in advance as to souvenirs, if breakable then let security know before you put it through the scanners, unfortunately, a piece of painted glass art didn't stop when it went though the scanner and ended up breaking. Security felt terrible when we saw it fall and break but what are you going to do, accidents happen. If you follow instructions at each port, then getting off for tours is very easy. People with handicaps take elevator to get down to tenders or to ramp when your group is called. Look into getting a folding all terrain walker for the tours, made it more enjoyable when I participated in tours and staff on busses were very accommodating. Read Less
Sail Date: April 2017
Wanted to see the many ports and was able to see the best of each city. Food,service,entertainment were all five star. loved that no one was always taking my picture and trying to sell it back to me. loved no one pushing drinks on me ... Read More
Wanted to see the many ports and was able to see the best of each city. Food,service,entertainment were all five star. loved that no one was always taking my picture and trying to sell it back to me. loved no one pushing drinks on me every 5 minutes and free water, what more could you ask for>? Not a mass of people on board and no kids.without 5000 passengers it was easy on and off with easy to get on and off at the ports. all rooms had a balcony. Compliment drinks were nice at meal time. in comparing viking to other cruise lines viking was far superior to all. THE FOOD WAS FIVE STAR AND I WAS ABLE TO TRY SOME EXOTIC FOODS I Normally wouldn't try. if i did not like it, it was still five star and maybe not something for my pallet, squid etc. and no charge for specialty dining. My best advise is book your trips and specialty dining early. VIVA LA VIKING Read Less
3 Helpful Votes
Sail Date: March 2017
My husband and I chose Viking because a Viking River Cruise had shown what attention could be shown to a cruise passenger. We chose The Romantic Mediterranean Cruise because after 40 years in the Navy, my husband still had not sailed the ... Read More
My husband and I chose Viking because a Viking River Cruise had shown what attention could be shown to a cruise passenger. We chose The Romantic Mediterranean Cruise because after 40 years in the Navy, my husband still had not sailed the Mediterranean Sea. Was it a good Choice? Yes!! Shall I compare it to the Rhine River Cruise? The size of the two ships was apparent, of course. The Longship Egil had two decks and top deck, the Viking Sky seemed to reach to the sky. On the back of my AAA card I made a little map with the eating places on one end and the meeting places or others places to go to in their place on the card. And my stateroom well marked so I would not get lost. The beauty of the public areas reflected the homelands of the owners in calm colors with dramatic artistic flourishes.. The stateroom layout would be familiar to anyone who had been aboard a river cruise except it was more spacious, of course. The closet was ample, with a panel of drawers on the open end of the hallway. The desk opened up to a divided and lighted make-up vanity, often appreciated by females. In my Deluxe Veranda Cabin, the seating area was ample.as was the veranda space. Much appreciated was the heated bathroom floors. Luxury, indeed. The food was equally fantastic on both river and oceangoing cruises. My husband and I enjoyed the World Cafe more than the Restaurant simply because it was more informal and more relaxed. Since it was buffet, I could take smaller portions fitting my appetite. And we enjoyed breakfast in our room when we had an early tour. If requested at 6:00-6:15, it came promptly at 6:00!! One big difference was that the ports of call were wonderful,beautiful harbors. Pulling into dock was an adventure in itself, though the river boats had the adventure of going through locks from one elevation to the next. River boat was weak on night entertainment while the Sky had excellent entertainment. We had spoof Operas with singers who were obviously up and coming stars. We had a Beatles concert under the pool roof and a Abba concert in the Theater, both very well done.Viking recruited the best to be had for the shows. Service superb on both. Cabin friendly and helpful. All waiters attentive. Best of any cruise line we have used. Shore excursions were appropriate for location, the tour leaders well versed in material and were well worth the money. The included excursions seemed very well thought out. River cruised handled those with mobility problems by having one bus with those who chose to be on it. On the Sky, the person in charge of shore excursions was not sensitive to the needs of those with mobility problems in their organization or the need for adaption when there was a change in schedule. The only problem on what otherwise was a wonderful trip. Would I go again? I would choose Viking again. I like feeling special. I like feeling like what I want matters and Viking will provide.. But I would go on another river cruise. But if you like swimming pools and nightly entertainment, then Viking Sky is for you. Read Less
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