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5 Helpful Votes
Sail Date: June 2018
Chose it after not enjoying hard sell on last celebrity cruise. Rude oppo initially when trying to sort car out...but luggage in cabin once on board.... Ship,difficult,to,find way around as no logical flow Cabin adequate but miss ... Read More
Chose it after not enjoying hard sell on last celebrity cruise. Rude oppo initially when trying to sort car out...but luggage in cabin once on board.... Ship,difficult,to,find way around as no logical flow Cabin adequate but miss having a balcony.... Freedom dining good in Saffron or Cinnamon and other options good for cover charge - Sindhi -Indian/Thai and The Glass house for seafood.... Entertainment patchy but some excellent - e.g Mark Walker but other options rather lack lustre. Service good generally - excellent cabin steward and spa staff good, as are,bar and restaurant staff... Excursions also patchy but Gaudi tour excellent Staff paid commission only on drinks and disclosure of bullying by member of spa staff, juxtaposed,with huge,price,hikes for 2019, Dumbing down in terms of customers including hogging of sun beds and poor supervision of children -,signage not observed in terms of not jumping in pool,and poor behaviour in dining rooms DOUBT IF WOULD GO AGAIN Read Less
1 Helpful Vote
Sail Date: October 2016
Where to start?A booking of Four which included two frail passengers needing two nearby cabin,s placed fifty cabins apart? .I know that because I counted them every morning. They said we had got a special price and couldn't choose ... Read More
Where to start?A booking of Four which included two frail passengers needing two nearby cabin,s placed fifty cabins apart? .I know that because I counted them every morning. They said we had got a special price and couldn't choose but with the state of our health a bit of flexibility would not have gone amiss. We have travelled with most cruise lines and never had any trouble. Forty pounds for a shampoo and blow? Did I take it? No.Fifteen pounds for a book of bingo tickets? Did I play? No. Hair dryers with pins that wouldn't fit into the socket? Could we use them? No. Barely a morning in Gibraltar which we had so looked forward to visiting? Didn't even get as far as Marks and Spencers. On the plus side the cabin staff and catering staff were great. Maybe they should let them run the ship. Would I take a cruise with P and O again? No. Read Less
40 Helpful Votes
Sail Date: October 2016
Do not pay any attention to poor reviews about this ship..... This was our 2nd cruise on Ventura,and there was nothing at all negative about our time onboard.Some people,it seems,just have to moan about something.P and O are a good ... Read More
Do not pay any attention to poor reviews about this ship..... This was our 2nd cruise on Ventura,and there was nothing at all negative about our time onboard.Some people,it seems,just have to moan about something.P and O are a good company,and Ventura a good ship.Book,go,and enjoy.Far from being "tired",or "in need of updating",the cabins,restuarants,bars,shops,and all public areas are very cosy and stylish.The food onboard,be it in the main dining rooms,self service buffet areas,or speciality restaurants is always of a high standard.The staff are all attentive,helpful,and above all,very good at what they do.And what they all do is ensure you have a wonderful holiday whilst onboard.The entertainment is high quality and varied,with something for everyone.I certainly never saw signs of boredom or dissatisfaction as mentioned in some reviews.Embarkation and disembarkation was extremely efficient,as were the procedures and facilities available for going ashore at ports of call.So to sum up,if you take any notice of the negative reviews and decide not to cruise on Ventura,you will deprive yourself the opportunity to enjoy a brilliant ship,and a wonderful holiday.I only returned home from the cruise yesterday,and this is an honest review,with no connection to P and O cruises,except from being a satisfied customer. Read Less
8 Helpful Votes
Sail Date: February 2016
My husband and I booked this cruise as we have never traveled with P&O before. We have however traveled with Cunard, Princess and MSC and didn't think P&O would be a lower star rating. Prior to the cruise, we found that the ... Read More
My husband and I booked this cruise as we have never traveled with P&O before. We have however traveled with Cunard, Princess and MSC and didn't think P&O would be a lower star rating. Prior to the cruise, we found that the customer services were particularly unhelpful and quite curt unlike the other companies we have traveled with When we arrived at Southampton, we were very surprised at the chaos in the the terminal however after a few hours people started to embark and we were left to find our own way on board and to the cabin. The balcony cabin was standard size and lay out as expected however cleanliness did not seem to be a priority. Furnishings were of poor standard, wall panels loose and lifting from the wall, unclean bedding, dusty and generally of a poor standard. The bathroom was of standard size with usual toiletries however the shower had cracked walls with cracked, smelly and spongy base, mold and mildew visible even on the wall mounted bottle of shower gel. The rest of the ship followed same pattern of general lack of maintenance and cleanliness. Staff appeared to be left to their own devices and as such service was poor. Food in the restaurant was average if not poor, waiters lacked personal hygiene which made it an unpleasant place to eat. We did however have a meal in the Glass house, which was very good and with good service, although this did incur extra cost. My husband has previously worked on board cruise ships and was very disappointed to see dirty public areas, even more concerned when we saw electric sockets hanging off the walls. He actually commented that Steam Packet ferry to the Isle of Man has higher standards of cleanliness and service throughout the public and cabin areas. I did speak to the captain in person and passed this information onto him, and although he did apologize there was no attempt to improve even our cabin cleanliness. All in all thoroughly disappointed and will in future not travel with P&O as it seems to be the very lowest end of the cruise market. Read Less
20 Helpful Votes
Sail Date: February 2014
I am surprised when I read reviews of cruises by certain P&O passengers, some of which seem to be excessively hypercritical, compared to those by people who have cruised with Celebrity, most of which are gushing with praise. I have to ... Read More
I am surprised when I read reviews of cruises by certain P&O passengers, some of which seem to be excessively hypercritical, compared to those by people who have cruised with Celebrity, most of which are gushing with praise. I have to say that in my opinion P&O are far superior in many respects to Celebrity and indeed most other large cruise lines and I will set out my reasons for saying so in this review. My partner Barbara and I have cruised with P&O on twelve occasions, most recently earlier this month in the Caribbean on Ventura. We have also travelled on Celebrity’s Equinox and Eclipse in recent years as well as on Royal Caribbean, Celebrity’s sister company, Princess and Cunard. Whilst I realise that a lot of people will have been on even more cruises than we have, nevertheless I think that my breadth of experience of cruising with several different companies enables me to provide an informed, and I hope reasonably objective, opinion on their relative merits. Most of the modern ships built for the large cruise companies I mentioned are broadly similar in structure and design and are very well fitted out and equipped to cater to the demands of today’s discerning cruise clientele. All of the above companies have launched several brand new ships in recent years and this trend seems set to continue .Where the differences arise is in the details of the overall product and service offered to passengers and this is the area in which I believe P&O have the edge. First, Celebrity’s new Solstice class ships are generally very impressive in their design and decor, but, unlike P&O’s ships, they do not have a proper promenade deck for passengers to walk around and sit on. Promenade decks have always been a traditional and stylish feature of ocean liners and cruise ships and add to the glamour of cruising in my opinion. Instead, Celebrity have a short jogging track on one of the upper decks on their new ships, but this is a poor substitute. Secondly, the entertainment on Celebrity’s ships is nowhere near as good or as extensive as that provided by P&O. On our cruises on the Equinox and Eclipse there were only three full production shows by the ship’s resident theatre company in two weeks as opposed to the seven regularly performed by P&O’s Headliners theatre company during the same length of cruise. Moreover there was only one show per night on Celebrity {obviously repeated for each of the two formal dinner sittings} varying between the production show and other cabaret artists, whereas on P&O there are three or four different shows every evening, again repeated for each of the dinner sittings. The shows performed by the Headliners on P&O are superb and are of real West End quality. In fact, most of the artists in the company have actual experience of appearing in the West End and/or on television. By comparison, Celebrity’s shows and those of the other cruise lines we have seen were of average quality. Even the production and technical aspects of the P&O shows are better. For example, on one occasion on Cunard, one of the few shows scheduled had to be cancelled because one of the lead singers had a sore throat. If this happens on P&O they have back-up recordings of all the singers so that they can mime to these and the show can go on as normal. Admittedly, Celebrity do have various musicians and bands performing live each evening around the ship as well ,but so do P&O. This last comment brings me to another criticism I have of Celebrity. Every evening in the atrium there was very loud blaring music played. The design of the new Solstice class ships is for the whole of the centre of the ship, from the bottom of the atrium up to the top decks even up to the library, to be open, which is visually very impressive ,but this means that it is difficult if not impossible to relax or carry on a conversation in any of the bars and lounges around the various decks in the centre of the ship. Even upon request they will not lower the volume. Apart from the evening entertainment in the theatres and lounges, P&O also have a lot of quizzes every day during the cruise which are very popular and which I personally enjoy very much. They also have guest speakers throughout the cruise, dancing classes , craft classes etc. I know that the other cruise companies have some of these features , but not as many and they are not as well organised. Another issue is the price of drinks on ships .On Celebrity, as is the case with most of the American cruise lines , {including unfortunately these days Cunard as well on whose ships Carnival ,their American owners, have chosen the US dollar as the on board currency}, prices are comparable to what you would pay in expensive hotels, but they also add on an automatic 15% service charge and they then rub salt in the wound by leaving a note and space at the foot of the bill for an additional gratuity. We are not big drinkers, but I know that all of this annoys many passengers. P&O by contrast charge what can be described as reasonable pub prices for drinks and they do not add any service charge.{ P&O’s general service charge for the cruise overall is also set at a much more reasonable level than Celebrity’s}. Furthermore P&O will let passengers bring on to the ship bottles of wine and spirits purchased ashore to drink in their cabins, whereas Celebrity and Royal Caribbean and I believe most of the other cruise lines will confiscate these and do not return them until the end of the cruise, presumably so that passengers will carry on paying their exorbitant prices for drinks on board. One simple area where P&O provide a thoughtful touch is in providing tea and coffee making facilities in your cabin so that you can have a hot drink whenever it suits you. Celebrity will of course like most cruise lines bring you such drinks via room service free of charge, but this can take some time and the drinks when they arrive are never as hot or fresh as if you had made them yourself. P&O also provide room service, but they know that passengers like to have the option to make their own hot drinks when they want them. Celebrity have now introduced kettles and tea and coffee on their cruises from the UK, but not elsewhere in the world. P&O also provide free launderettes with ironing facilities on each deck on board all their ships so that passengers can wash, iron and press clothes if they wish to, which is very helpful on fly cruises where there are flight luggage restrictions so that passengers who have kept their clothes to a minimum can do a wash half way through the cruise. Celebrity do not do this, and so passengers have to pay their laundry or pressing charges. Another area where P&O excel is in their service in getting passengers to the Caribbean in the winter months where their two large ships Azura and Ventura are stationed. They organize dedicated charter flights from several UK airports which fly straight to Barbados. The process of getting from the plane to the ship is seamless. You do not have to go through any formalities at the airport in Barbados. Instead, you are whisked from the plane straight on to a coach to the ship and you are usually on board and in your cabin within an hour. You do not have to collect your luggage from the airport since this is delivered direct to your cabin. Contrast this with all the other cruise lines where you have to fly, often indirectly, to Florida, go through all the hassle of American immigration, retrieve your own luggage, stay in a hotel overnight and then finally transfer to the ship the next day. There is no comparison. The quality and variety of the food provided by all of the major cruise lines are broadly similar, but most of them now have specialist a la carte restaurants in addition to the main dining rooms and buffet restaurants, which offer menus prepared by, or restaurants named after, famous chefs. These specialist restaurants have a separate cover charge, but again we have found that the American cruise lines generally charge more than P&O, who again offer better value. To be fair there are certain features on the other cruise lines which P&O do not have. For example, on Celebrity, the lawn club areas with real grass on the top deck, on Cunard the very traditional afternoon tea dances, on Royal Caribbean the ice dancing rink and ice shows and on Princess the mini golf putting course. However, the preponderance of areas where P&O excel and are superior to the others is telling. These various matters when considered together do in my opinion make a big difference and I think go quite some way in explaining why I think P&O, while far from being without fault, are still nevertheless the best cruise company to travel with. As with a lot of cruise companies, regular passengers have noticed certain areas where they have cut back on some details and services to save costs ,but this is probably as a result of the competitive pricing they have had to adopt to market and sell the cruises given today’s economic climate .However, I think that they still offer the best overall cruise experience. The combination of formal and informal themed evenings on their cruises is just right and their sailaway parties are the best. I know that they are owned by Carnival, like Princess, Cunard and some other brands, but to their credit Carnival seem intent on maintaining P&O’s unique and traditionally British style of cruising. I am looking forward to travelling on P&O’s new superliner Britannia next year which promises to raise the bar for standards still further. To summarise, I do hope that people who have cruised with P&O and who sometimes like to have a little moan, as we all do from time to time, will reflect on the issues I have raised and realise that P&O are not so bad after all. If you are reading this as a regular traveller with Celebrity or another cruise line, then why not give P&O a try.   Read Less
Sail Date: October 2013
My Auntie Joan and Uncle Gordon always swore that there was not other cruise line to be considered except P&O so when my husband booked a holiday on the Ventura for our first wedding anniversary I was really excited. Although I had ... Read More
My Auntie Joan and Uncle Gordon always swore that there was not other cruise line to be considered except P&O so when my husband booked a holiday on the Ventura for our first wedding anniversary I was really excited. Although I had cruised before I had not been on P&O one. We were delighted at the free coach to take us down to Southampton which saved time,money and driving and the check in was relatively trouble free. Finding out cabin was easy and our luggage was already there for us and the cabin was great but would have been improved by adding a comfy chair. Service throughout the ship was generally good and the good was excellant and we found no need to visit the specialist restaurants which always seemed empty anyway so obviously others agreed with us! P&O has kept their reputation of formal evenings. I well remember my aunt;s first cruise and the excitement of buying the dinner suit and dresses and this was well enforced this time, even to the extent that we were asked to leave, non too politely, from one bar as my husband had removed his jacket (I had spilt red wine down it) even though I was still obviously in evening dress and the bar manager was rude and beligerant. However this standard of etiquette was not carried through with passenger behaviour with children running riot around the ship, racing to get drinks and screaming around the corridors. One one occasion were were enjoying one of the vocalists when a group of people began screaming to each other across the bar with no respect for the performers or other passengers yet no one asked these people to behave. There were precious little room to sit outside where others were not smoking or not on a sunbed and the smell of cigarette smoke was so bad it permeated the ship in many areas. Areas and activities were not well advertised. We did not know about the free saunas; the glass house was advertised as an exclusive area with a cover charge of £30 but in fact only a portion of it was reserved for diners with a cover charge of just over £6.00 and the bar area was extremely nice - pity we only found it on day 12!!! One fellow passenger had been on the ship on three occasions and did not know about it! I would have loved to look around the "inside" of the ship but at a charge of £75 per person to pay for a person's time who is already there was extortion personified. As for fellow passengers I did rather feel that we had been transported to Butlins on the Sea rather than Butlins by the sea and on occasions the family interactions could be liken to Jeremy Kyle's Green Room. Organisation for getting on and off the ship and disembarkation were excellent and they seemed to have learned a great deal about people movement from Disney so no complaints here. However, I am afraid to say Aunty Joan, the past aura the P&O is sadly in the past and I don't think we will travel with them again. On the last note - compliments to the Chef as the food was exceptionally good and Sharon who looked after us was a delight. As for interior design - get a new one - the buffet rooms were lovely, other were a very dark sea of red and brown and depressing! Read Less
Sail Date: November 2012
We left from Southampton had 3 days at sea then arrived in Madeira.This was followed by another 5 days at sea to then arrive in the BVI Tortola .Each day then in another island, Antigua, St Lucia, Grenada and finally ending in Barbados.We ... Read More
We left from Southampton had 3 days at sea then arrived in Madeira.This was followed by another 5 days at sea to then arrive in the BVI Tortola .Each day then in another island, Antigua, St Lucia, Grenada and finally ending in Barbados.We had at cabin B 755 overlooking the stern which was fabulous watching the wake of the ship and star gazing at night. The ship was very busy , 3000+ clients, so sometimes there were not enough seats to watch the show in the Arena theatre so some people had to finish 2nd sitting dinner early in order to get a seat. The sunbeds were incerdibly close together in som eplaces but there were probably enough, not all in the shade though. The Captains cocktail party was a farce as it was held in the Atrium so ther were 1500 peole attending .I did not speak to anyone as it was so squished , you could hardly hold your drink, so I didn't think that was very well planned. The trips we went on in Tortola and Antigua and Grenada were all very goo and value for money and in St Lucia, we found a tour on this website who were excellent. Weather was hot ,showers at times but soon disappeared.Fodd was very good and waiters were excellent and we had a great time. Read Less
Sail Date: November 2012
We booked this cruise 10 months in advance because of cost and destinations. The size of the ship was at first daunting but we quickly aclimatised. All staff were very efficient from the time of checking in to disembarkation and flight ... Read More
We booked this cruise 10 months in advance because of cost and destinations. The size of the ship was at first daunting but we quickly aclimatised. All staff were very efficient from the time of checking in to disembarkation and flight home from Barbados. it was the first time we had a cabin with a balcony and we just loved it. We spent many an hour, particularly when we wanted to escape the crowds on deck, on our balcony. Having the balcony gave us more choices of what to do with our day whether on deck, on shore or lazing with a glass of wine in the privacy of our balcony. The only negative comment is that the bathroom smelt of damp cloth all the time. We reported it but nothing was ever done about it. Live shows were fantastic and of the highest quality. The meals served in all the restuarants, we attended, were supurb. The crowds, particularly at lunchtime, that gathered in the buffet restuarants were not too bad provided you had the patience to wait for a table. We never had to wait long for food or a table. The only negative comment in this regard would be towards those selfish passengers who after completing their meal would continue to sit and chat or read their books. We chose 2nd sitting for supper at a table for 6 and what a pleasure this was. Meeting and comparing notes every evening with well travelled and fun people. Overall I am ready for my next cruise. Well done P&O! Read Less
Sail Date: March 2012
We had a marvelous time the Ventura transtlantic- would have liked a few more warm days but thats just the luck of the draw. enjoyed the hassle free flight and journey to join the ship. CABIN- It was smaller than on RCI and beds seemed ... Read More
We had a marvelous time the Ventura transtlantic- would have liked a few more warm days but thats just the luck of the draw. enjoyed the hassle free flight and journey to join the ship. CABIN- It was smaller than on RCI and beds seemed smaller too but as you don't spend too much time in there it didn't matter. i enjoy sea days and sitting on the balcony listening to the waves and reading is most important to me, so as long as i can put my feet up and relax, then I'm happy! wardrobe area good size and toilet fine but wish p and o would get rid of the shower curtain. FOOD- You would have to be very picky not to find something you like to eat on this ship. we were on freedom dining and most days we would pop down and look at the menu for that evening and if nothing whetted our appetite we either had a buffet or went to the section of The Beach House that was converted in the evenings to waiter service. our meals also varied depending on what shows/entertainment we wanted to see.Also being on freedom dining as we had already paid our tips on our on board account we didn't feel the waiters/maitre de would worry if we didn't eat there as they knew their tips were safe. when we did eat in cinnamon they were always attentive and nice. ENTERTAINMENT- We enjoyed all the entertainment. we only saw the Headliners Theatre Co a few times but liked what we saw. The comedians and singers were all really good Rob Linacre we thought shone but CLEM CURTIS was simply brilliant. A mention too for The Ventura Orchestra, these were very good and certainly complimented the singers. TOURS- cant comment on here as did our own, will post review on port of call board. A lot of the crew were quiet, but that's not a complaint, rather that than 'over the top'!they were friendly and always said hello. LAUNDERETTE- this was really useful as I'm one of those who hates lots of dirty clothes around. its just a shame about some of the people who use them, a bit like the sun bed savers! A few occasions witnessed people being totally self centred. like the lady who put her washing in one machine and saw the next machine empty, so took one item out and put it in the empty machine to 'save' it while she went back to her cabin to get another load but in the meantime there were other people who came in to use the facility and couldn't. now my only gripe is the medical services- don't get me wrong i expect they do a good service for those in real need, but there should be a way to buy 'over the counter' medicines on board. i had a troublesome rash/prickly heat which started on 3rd day of holiday. i managed to get some calamine lotion in the shop which didn't do much good but as i thought it was the heat i thought i would have to grin and bear it. i only realised after we left the azures and it got cooler that my rash didn't change and as we were then constantly at sea i had to go and ask at medical centre about it and nurse told me to get anti histamine cream from on board shop but they said they don't sell it, went back to medical s]centre and was told is wanted any cream would have to pay £50 to see doc. needless to say i didn't bother. i was also annoyed as i feel it is either the air con or strong detergent being used on laundry as rash disappeared once home even though its been very warm here. ignoring my gripe with the medical centre i still had a great holiday if i could find out what caused the rash i would be back on board in no time. the ship and crew are great so get on board! Read Less
1 Helpful Vote
Sail Date: March 2012
The holiday got off to a dissapointing start when our flight was delayed because of an outage with the baggage belt supply at Gatwick. After just over 2 hours we finally took off. The service was very slow on Thomas Cook flight. As ... Read More
The holiday got off to a dissapointing start when our flight was delayed because of an outage with the baggage belt supply at Gatwick. After just over 2 hours we finally took off. The service was very slow on Thomas Cook flight. As usual they do not regard themselves as in the service industry but are "inflight safety officers". The temperature on the aircraft was very cold to suit the cabin crew working, and not the passengers. Upon arrival at the Venturer, we were impressed with the efficency of the check in, also the transfer from the aircraft. The Venturer is a very big well kept ship. The big let down is the staff on the whole of the ship. There is one nationality which is prevalent throughout the ship and they just do not pay attention, are very slow, and walk about in pairs talking to each other. The one exeption was the cabin steward, Martin. He excelled in his work and was always happy if sometimes a little tired. The mixed fruit at breakfast always ran out quickly and was never replenished quick enough. When I asked one of the supervisors in a white uniform to do something about it his attitude was not what it should have been. The edges of the dining room in the breakfast buffet were never clean. Maybe the staff are used to living like it but the officers should inspect it better and educate them The entertainment during the day was dire. The guest speaker could send you to sleep every afternoon with his monotonous droning from a book. The quiz prizes were a joke. nothing usefull like a bottle of wine. Just silly stars like a child at primary school would receive for merit. As in other reviews, trying to get a drink in the Exchange bar was very difficult. The staff also played some dreadfull rock music which they must have liked, but could not have suited the average age group of the people using the bar. We booked freedom dining, but when we got there, we were told we HAD to got to Saffron restaurant at 18.30 as too many people wanted freedom dining. When we booked by telephone with P&O we were not told there was a possibility we would be changed. When we complained, the reception staff pointed out a very small "wl" next Freedom dining on the booking form which denoted wait listed.Because of this, were restricted to that restaurant or the buffet which was always very full. There were other venues to dine which P&O unbelievably wanted you to pay for.The food must have been the same, so you had to pay for better service. One of the venues, East, was Asian food. Now, the curries in the buffet did not seem authentic,(surprising as they were cooked by Indians) so I didnt think it would be a good idea to pay and be disappointed. On the transatlantic crossing, the ship took a detour to the Azores instead of calling at Tenerife. The captain told us this was to avoid bad weather. I rather suspect this was to save a massive amount of fuel,and of course, money. On other cruises, the majority of staff seemed to be Phillipino, who were a delightful race of people, always so happy, and more importantly, good at the job. This ship needs a complete crew change. P&O staff were not good at the job,and sometimes surly. I suggest the people running P&O try a little "undercover boss" trips on their own ships and then on other cruise lines to see where they are going wrong. I think I'll give P&O a miss in future. Read Less
Ventura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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