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4 Helpful Votes
Sail Date: November 2018
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for ... Read More
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for discount on a large order we were told by the manager to quote "If you want memories of your children you have to pay for them" The bars only use bottled Pepsi so almost every drink we ordered was served flat! The breakfast buffet is abismal. Food is freezing cold....and if you go after 9 am then how can you expect them to still have teabags?!!! Actually what we were told. All inclusive....except if you want to eat at night.....then you have to pay extra! Our cabin, was a family cabin as I have two young children. The cabin was directly below the disco!!! Every night I struggled to get the children to sleep because of the noise. What a ridiculous location for family rooms. We did ask to change but were told only rooms with balconies were available which would mean and extra £700!!!!!!! First Costa Cruise and our last!!!!! Never again. Read Less
7 Helpful Votes
Sail Date: November 2018
We really enjoyed the Pacific Princess, it is definitely our favorite Princess ship. The ship size is perfect. It's small and intimate and there was never a wait for anything. Embarking was easy, disembarking was easy, tendering was ... Read More
We really enjoyed the Pacific Princess, it is definitely our favorite Princess ship. The ship size is perfect. It's small and intimate and there was never a wait for anything. Embarking was easy, disembarking was easy, tendering was easy. It never takes long to get anywhere. The ship has recently been refurbished and it feels new. Service onboard was fantastic, as well as the food. The only down side to a small ship is less onboard activities. However, that does not matter to us since we tend to choose port-intensive itineraries and spend all of our time on the ship just relaxing. For those not familiar with Princess, be aware that it is a slow and calm atmosphere. We were the youngest people on the ship at 32 and 45 years of age. We have no problem with this and made plenty of new friends with different generations. I almost did not want to write this review because I'd love to keep the ship all to myself and not let everyone else know what they're missing. We can't wait for our next Pacific Princess cruise. Read Less
4 Helpful Votes
Sail Date: November 2018
We just completed our third voyage on the Pacific Princess. Almost three months total sailing on this vessel. But this one was different, in that we booked our first full suite after over 600 days of sailing and had Club Class Dining. By ... Read More
We just completed our third voyage on the Pacific Princess. Almost three months total sailing on this vessel. But this one was different, in that we booked our first full suite after over 600 days of sailing and had Club Class Dining. By far our greatest cruise ever from a cabin and dining standpoint. Other aspects of the cruise were good to very good but the cabin and dining made this an excellent cruise experience overall. As before, we really liked the ship and the crew, from the Captain on down. The main dining room (MDR) folks are exceptional. The high point for us on our two previous cruises on the Pacific Princess is that the main dining room service and cuisine had restored our faith in the MDRs. However, this time the Club Class dining at dinner and lunch as well as the suite breakfasts every morning we received in the Sabatini's restaurant on deck 10, elevated this experience to an entirely new high for us. Between receiving this quality meal service and having an "Owners Suite" the voyage resembled a fantasy of high seas travel in the days of yore, which many can only dream of nowadays. Going up to the quiet Sabatini's restaurant in the morning and sitting at a table for two next to floor to ceiling windows providing a panoramic view of the sea was something we didn't expect. The cabin was much larger than I had imagined it would be as well as the huge balcony in the stern, which overlooked the ship's wake. Not only that, a portion of the balcony was on the port corner so one could see forward on the port side as well as everything off the stern on the starboard side. We had booked this cabin due to my wife's sister being with us on the first segment, we wanted her to have her own toilet. This is the only Princess ship which has a half bathroom as well as a full sized one in the suites; we discovered too, that very few other cruise line's ships offer this option. Pictures on the walls in the suite even had individual lighting over the frames. Room service personnel and our steward, Teddy, were the best we have had throughout our cruising days. We certainly appreciate the loyalty perk(s) for free internet and laundry. The internet speed for me is satisfactory and reliable and wife loves the care, reliability and quality of the laundry and cleaning service. The two main hot tubes on the pool deck were great and I used them a lot, sometimes twice a day. Due to our suite status the huge forward hot tub as well as the steam room and sauna in the Lotus Spa area were also available to us for no extra charge. The pool deck on this ship doesn't have chair hogs and I never ran into a time when there wasn't ample fresh towels awaiting at numerous locations. The vessel is very well maintained and the crew is constantly scraping, painting and keeping the ship in tip-top condition. Often I'm not certain what the pre and post cruise hotels cost as we like to use the cruise line transfers and hotel package(s) which are lumped together price wise. Normally I believe the entire package is reasonable----this time it was no different. Having cruise line folk meeting us has really come in handy in the past when things got confused the day before embarkation due lost airline luggage or other problems. Nothing more comforting than to have an agent at a strange airport with a sign and your name. The ship's library is the best and largest there is. Truly a library designed for exploration cruises. The buffet is very good, food wise, service wise and table wise. They even change things around in a portion of it late in the afternoon, making for a more formal section with table cloths, flowers and wine glasses. This buffet has ample seating which gets constrained only when inclement weather forces everybody off the outdoor seating areas, which has even a larger number of tables than inside. There has been some discussion over the quality of Princess Pizzas recently. Not true, on the Pacific Princess anyway. However, due to our suite status we didn't visit the buffet as much as usual this voyage. Cabin T.V.s work great and programming good. Certainly appreciate my favorite news channel MSNBC being available with a good signal all the time. I recall the days when we had no other choice for news but-----LOL. Sure did like the large flat screen TV in a cabinet in the main living room of the suite. No complaints over embarkations and disembarkations. All handled well and luggage arrived in the cabins timely. We took a lot of shore excursions this time. We had 16 ports to do that in. Typically we never go the independent route on shore excursions but use those provided by the cruise line. All were very good. The only exception was on the disembarkation excursion at Port Everglades where the weather was beautiful and warm. Our flight for Alaska didn't leave until 6:30 PM so once again we took an inland coastal waterway and city tour to kill time. Guide on the coach was real knowledgeable about the area but too poor a speaker, or the PA system was not good, for most of us to hear him. Folks were really complaining about this, which he acknowledged and would talk louder for about 30 seconds then go back to endless mumbling. Guide on the boat though, showing us the haunts of the rich and famous in the area, was really good. We certainly appreciate the loyalty perk(s) for free internet and laundry. The internet speed for me is satisfactory and reliable and wife loves the care, reliability and quality of the laundry and cleaning service. I do like the enrichment lecturers that Princess provides, like naturalists, biologists, area historians and geography experts. One of my favorite features of a cruise. On our last cruise though, L.A. to Sydney, in January, this aspect was bad, i.e. to Hawaii--none, after which I thought they would bring someone on board at Honolulu but didn't. However, at Pago Pago they did bring on two New Zealanders who were pretty good, too bad for us though, as this occurred two thirds of the way through that cruise. However, on this cruise they had two excellent lecturers. I really enjoyed their presentations. One was David Sisler who began after Rome and prior to that, from Venice to Rome, was a fellow who did mostly upcoming port history lecturers but unfortunately I can't remember his name, however he was good. Platinum & Elite Lounge----Princess has changed their format here from what they used to provide. Now they offer a selection of eight different alcohol drinks which they apparently came up with as substitutes for the more traditional drinks they used to offer for $5.00 per. They now charge $6.50 for these new concoctions. On our last cruise in January we gave them a chance. Went three times and tried three different drinks each, most of the time we didn't finish the drinks due to not liking them. Their hors d'oeuvre offerings were still pretty good but the only way we would want to take time to attend is by purchasing their old traditional drinks for the full price. I wanted to try this out again, this cruise, to see if there was any improvement, but from the looks of their menu selections I wasn't optimistic, to be fair though, due to the free canapes we received in the suite every evening before dinner, we simply didn't make it to the lounge. The gym is in an excellent location. I use it every sea day. I previously thought it was too small for the number of guests wanting to use it. But this time that wasn't the case, plenty of ellipticals and treadmills to go around. The gym doors open at 7:00 PM. Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise just 2 weeks after returning from a land trip to France. We went online and instead of choosing a cruise for 2019, we chose this 29 Night Mediterranean cruise from Venice to Ft Lauderdale because our Princess agent ... Read More
We chose this cruise just 2 weeks after returning from a land trip to France. We went online and instead of choosing a cruise for 2019, we chose this 29 Night Mediterranean cruise from Venice to Ft Lauderdale because our Princess agent found us a great, super low one-way air fare to take us from Orlando nonstop to Frankfurt then nonstop to Venice with only a 3 hour layover. After being booked for one month, Princess offered us an upscale to a mini suite from a balcony on this sold-out cruise, and we accepted. Embarkation - We were the only ship for the cruise terminal, as November is low season in Venice. Very easy. Cabin- 8009 was just gorgeous. We used both US and European outlets as we brought our adapters, there are 4 outlets at the huge desk/dresser. The lamps each have USB ports at the bedside. We took an 18 foot regular extension cord and definitely used it as we settled in to 4 weeks at sea. Our cabin was the most spacious, and is comparable to HAL's Oosterdam signature suite we stayed in Nov 2016. The cabins had been totally refurbished in 2017 and looked like new to us. The room was at least 15 feet wide at the balcony, so we had lots of room and seating to invite other guests to visit with us after dinner etc. Dining was the greatest as far as food is concerned comparing it to the Veendam (which is 2nd place, and other yearly cruises since 2013 on HAL, Princess, and Scylla River cruises. Our 2 servers were excellent, and I enjoyed the 2 wine tastings that were offered by our waiters for afternoon diversion on sea days. The other cool thing, unknown if serendipitous or planning on their part, but we were assigned to a table of 8, and 3 of us women were raised in California, 3 of us were born within 12 months of each other, and our men were all within 10 years of each other. We got along great for 29 nights! Excursions - Our private train ticket plan from Civitavecchia to Rome was cancelled due to some problem, so our excursion lady suggested Orvieto as I didn't want to go on a long bus ride to Rome. Orvieto is a place NOT TO MISS! That tour was fantastic! We also bought wine and olive oil and its great too. The other wonderful excursion was to Seville and we were on our own there but it is an easy, beautiful city that has all the initial great cathedrals and palaces located within 0.25 mile and very near our departure point. On our own, as we met nice people at lunch, and at dinner, we did venture out and rented taxis (negotiated first and split the fare) in Naples, Catania, Athens, Santa Cruz de Tenerife instead of relying on Hop On/Hop Off bus lines. In ports of Athens and Naples, the Archaeological Museums tours were not offered as excursions by Princess and we thought these 2 were among the best in world (including the Louvre and British Museums). The taxi driver in Athens made a new negotiation when we arrived at the Athens Museum and proposed we keep him for other sites and he would drop us off at a wonderful open air restaurant in the Plaka, and we accepted. He waited from us the whole time - with driving about 30+ miles roundtrip in traffic - about 5 hours total (4 of us split the fare plus tips totally about 75 Euros per couple). Wonderful day in Athens! The taxi driver in Naples took us to the Via Duomo (avenue) and dropped us off at the Naples Cathedral/Basilica. It was breathtaking, and we decided to use our feet to take us the 3/4 mile to Archeological Museum (with all the riches and treasures from Herculeneum and Pompeii that was turned over to the Duke of Naples when found over 200 years ago). We then walked downhill on the Via Toledo from the museum, and its an easy walk to the ship but about an hour if you don't stop to shop and eat. I think the itinerary was great, especially for first time travelers, and we were 2nd time travelers except to 6 new ports. We stayed 3 nights in Venice before the cruise. Stayed at Allogia Barbaria which is only 200 feet from the vaporetto stop on the Alilaguna blue line from Marco Polo airport. Then when we left the B&B for the ship, we took the Alilaguna direct to the ship. We didn't have to go through the People Mover or Piazzale Roma, etc. It was easy as we didn't have to lug suitcases over bridges and lots of cobblestones, but was able to visit Venice easily us - an older couple. We want to go again to Venice, and stay a whole week before leaving. Venice in November is quiet. Never colder at night than 50 F. Read Less
Sail Date: March 2018
Viking has the reputation of providing one of the best values in Ocean Cruising and on a recommendation from a friend I took the plunge. My wife and I have cruised a number of times and usual use Celebrity and enjoyed our cruises with ... Read More
Viking has the reputation of providing one of the best values in Ocean Cruising and on a recommendation from a friend I took the plunge. My wife and I have cruised a number of times and usual use Celebrity and enjoyed our cruises with them. The one downside to the major cruise lines is that you get nickel and dimed to death. Alternative restaurants are are not included in the listed prices and you get assaulted by photographer who want to take your photograph. With Viking Cruises the alternative restaurants are no charge. There are no photographers. No seating assignments in the regular restaurants. No children under 18 years of age. Also, there is no charge for beer and wine at any lunch or dinner. They do offer a drink package with upgraded drinks if you choose the option. My wife and I found that we could do without the package and were quite satisfied with the standard offerings. The staff of Viking is their best asset and they provide service with a smile and we found that they would go out of their way to learn your likes and dislikes in providing service. Another additional benefit was the laundry machines located on each deck of the ship. They are free and save you a lot of money in cleaning fees. We did spend 8 days at sea and we wondered going into the cruise if we would have enough to do during sea days. It turned out that we did with the educational lectures provided by Viking. The Fitness rooms are a bit smaller than we're used to but very adequate. The entertainment is a scaled back due to the size of the ship and the entertainment venues. However, we enjoyed the entertainment on the smaller scale and it was offset by the lower number of passengers. The ports of call on the cruise were limited due to the Atlantic Crossing but we found them to be quite good and the shore excisions were well planned and organized. All and all I would recommend a Viking Ocean Cruise to anyone Read Less
22 Helpful Votes
Sail Date: November 2017
It was a maiden voyage. However, everything was terrible. They don’t care about Americans. TV for 21 days every language but English. Closet door fell off twice. Evevators always not working. Shows were repeats and they wouldn’t let ... Read More
It was a maiden voyage. However, everything was terrible. They don’t care about Americans. TV for 21 days every language but English. Closet door fell off twice. Evevators always not working. Shows were repeats and they wouldn’t let you see it twice. No activities to do. Food was TERRIBLE both in dining room and buffet. Buffet was closed most of the time and the and the water or juice machine was always broken. To much Opera shows. Everyone was complaining about nothing to do. I line at the reception desk was people with complaints. Also, on the dinner menu in the dining room they charge if you want lobster or special items. I’m not talking about the specialty restaurants. I came off losing weight. Also, everyone was sick on the ship with colds. AC didn’t always work and lots of the bathrooms were out of order. WORST CRUISE Gym had no scale to weight yourself. Also, HOT TUB by the pools - should be called cold tubs. It was like ice water. Read Less
4 Helpful Votes
Sail Date: November 2017
I looked forward to the maiden voyage on a new ship and we love the transatlantic itinerary, MSC handled the change in starting point from Venice to Trieste very well. The crew did not seem adequately familiar with the ship and we went ... Read More
I looked forward to the maiden voyage on a new ship and we love the transatlantic itinerary, MSC handled the change in starting point from Venice to Trieste very well. The crew did not seem adequately familiar with the ship and we went thru 4 different waiters in four days in the dining room. The cabin was tiny for a "mini suite" and there was very limited storage space. The pool and water slide and zip line will be great for families with young kids but there was almost no shaded outdoor seating available nor was there anywhere that a continuous loop could be walked without passing into and out of the ship several times. The dining preparation was disappointing (fish not tasting fresh, beef being tough, etc) and took a long time to be served. The pizza in the buffet was a highlight. Tried two of the specialty restaurants found one decent, the other not so much. Made a reservation for 8 only to be told, on arrival, that they only had seating for 6!! Read Less
12 Helpful Votes
Sail Date: November 2017
Have been on 17 cruises with 7 different cruise lines Embarkation: Spouse required wheelchair assistance. Had to wait for a long time before we received the assistance, then only taken to ramp to get on ship. We embarked after the ... Read More
Have been on 17 cruises with 7 different cruise lines Embarkation: Spouse required wheelchair assistance. Had to wait for a long time before we received the assistance, then only taken to ramp to get on ship. We embarked after the mandatory safety drill. After we took showers & dressed the next morning I opened the door at 9:45, to find a note that the safety drill for those who missed would be at 9:30 – too late. We never received a notice for any other safety drill. Dis-embarkation - Ship docked at 1:00 AM. Left ship at 9:30 AM but had to STAND in warehouse for an hour waiting for luggage to be made available. Dining: Main Dining room - Fixed dinner time was inconvenient. Food in restaurant was limited and mediocre. First time in 17 cruises that I saw extra cost items on dining room menu (which would have normally been served on the other lines without cost). Beef and lamb was frequently tough and had much gristle. Food was often cold. Shrimp was served uncleaned as main course. It would have been difficult to find smaller shrimp for shrimp cocktail. Waiters were poorly trained and could not describe menu items. Did not offer tea or coffee. When requested and received, refills were not offered – had to constantly ask. Saw no attempt at training or mentoring waiters. Buffet - limited selection, hot food mostly cold, Main buffet closed for dinner after third day leaving smaller buffet with even more limited selection. Condiments not available or hard to find. Buffet was closing down long before end of dining time. Dining hours shortened as cruise progressed. Ice and beverage machines frequently broken or empty. Juice mostly watered down. Public Rooms – Ship was very glitzy. Lighted stair treads in atrium were distracting and dangerous. Many mirrors a problem with some really easy to walk into (People did). Most seating in public areas was uncomfortable. Elevators were frequently broken. Major plumbing problems – Public rest room toilets were frequently clogged and dirty water on floor. Ship does not have space suitable for lectures or meetings for moderate or large groups. Covered pool was nice. Dance floors small and limited. Billiard table in very small library area-Really? Entertainment – Production shows were large and good. They ran 4 production shows during 21 day trip, repeating several of them. Guests were discouraged from seeing them twice. Other shows were OK, but there was no show at all on one night. Not enough variety, mostly opera. Entertainers in other venues were pretty good. Fitness & Recreation – Lots of recreation possibilites for children and young adults – not for us. Service – Had a billing error which took two tries to get corrected. Called desk to report toilet not flushing – line was busy and got a message that they would call back. Call never returned. Almost always a long line at reception. Personnel at desk not knowledgable. Received wrong information to questions. Onboard Experience – TV stations offered were limited, with no real time TV during atlantic crossing. Port talks generally not re-broadcast. Promised live TV upon entering Caribbean, did not return for 3 more days. No ships camera. Information was very limited. Dining room menus were not posted. Newspapers were available in one lounge only. English language papers were limited to two British tabloids and sometimes the NY times. Only one copy was available. Disembarkation and embarkation at ports was very slow. Long lines developed frequently even in the middle of the day. Ramps were frequently VERY steep, a real problem for people with limited mobility. Line is trying to bring back classes which were eliminated by all the cruise lines long ago with "Yacht Club". When a person holding a “Yacht Club” sign leads people past the line of people who have been waiting a half hour (line barely moving) to get back on board, it breeds resentment. In general, the management attitude seemed to be that the passengers were a necessary evil for the re-positioning cruise. Only one enrichment program. For a ship this large and a cruise this long there should have been several more. Read Less
3 Helpful Votes
Sail Date: November 2017
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for ... Read More
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for us, very good and fulfilled almost all our expectations. Embarked in Venice on a cold, rainy day. Took a water taxi from our hotel directly to the ship. Boarding took a bit over an hour, but when 2000 passenger need to get on board, quite normal. You proceed directly to your cabin where the Costa Card - your identity card for the trip and the Diario (newspaper outlining the activities) are waiting. The luggage arrived soon. Three cupboards, two hanging, one with shelves and under the desk five drawers are sufficient. We never used the mini-bar. The dining room is at the stern of the ship. The ship is 295 m (about 900 ft.) long . This meant each visit there at least half a kilometre walk! Great way to do some sport! We had a table for six in the "English" section of the dining room. Occasionally we enjoyed the company of a Scottish couple. They however seem to have preferred the buffet on the ninth deck. So, except two evenings when we were joined by families from Guadeloupe, we enjoyed a private table. Our waiter, Mat from the Philippines, was great. Friendly, curteous, helpful. Could not wish for a better one! Louis from Honduras assisted him. Always happy, always laughing and quick with serving. The menus are available in several languages. The English copy was excellent and the food we selected was usually to our tastes. Once or twice, the meat was not our taste, but this is minor. The other diner was on the 9th deck, the buffet. Breakfast and lunch were served there and people, often with youngsters or teens ate there. Here I want to comment on statements made often in previous comments that the food was terrible. First of all these commentators forgot that they were on an Italian ship serving Italian food for its majority of passengers, Italians. Yes, there were no toasters, just a few stone hard pre-toasted slices. There was no porridge, no waffles, etc. However consider, when you travelled in Italy, in mass tourism hotels, did you find waffles or porridge? Italian breakfast means usually an espresso with a couple of sweet buns and maybe a bit of fruit. And that is it! You go to Italy not to eat your home foods, go you to experience Italian food. Something worse than commenting on the food, were the overloaded plates in the buffet area. We have seen daily, for breakfast and lunch, passengers who selected so much food that they could not eat it all. For example, to just mention one of hundreds cases, a passenger took 6 slices of white bread, added six croissants, butter, cheeses, sausages and a few sweet rolls onto her plate. Started to eat. Soon left the plate and departed. The leftovers? Four slices of bread, five croissants, and most of the trimmings. And this in an age where there a millions starving. Costa tries to stem this waste. This year (not last year in the Costa Favolosa) the breakfast and lunch tables all had five three-sided displays with the heading “Taste do not Waste” and text in various languages urging the passengers to show restraint. In our opinion, the texts were to “nice” to carry fruit and should really be of the smoking category, showing examples of overloaded plates. Interestingly Costa removed those displays during the second part of the voyage. Once a woman passenger came to our breakfast table with such an overloaded plate. My wife asked politely if she would eat all that. She got up and left. In many previous comments, complaints were uttered regarding the waiters and often in general about the crew. Let me state that we almost never had an unfriendly or not helpful waiter or other crewmembers. They all responded gladly when you asked them politely for something or other. Most were happy to speak with you. Consider, they are working on a seven to nine months contract. Mostly work eleven hours a day with no day off. In general, the old saying “Just as one calls into the forest, so it echoes back.” applies Only a couple of staff members did not fit the above-mentioned attitude. In the dining room, neither the first nor the second maître d’hôtel ever came to our table to welcome us or inquire if we are satisfied. Never. In 31 days! And our table was not in a dark corner. What a difference to the maître d’hôtel on the Favolosa last year. There a smiling and friendly maître d’hôtel came by almost every evening to inquire, to tell of specials. Simply “normal” of what his job demands. Many complaints in the blogs are about the speed of service. There again you have to consider that the Costa ships are Italian ships. Moreover, Italians take their time to eat! One evening the service was quite slow, however on the Lido deck a huge buffet was served, with a meter high shank and square meter sized cakes. That took many cooks and they were missing for the normal dinner service. A prior mention in the daily Diario would have been appropriate. A previous comment on this same voyage stated that the dining room doors were not opened at the scheduled time. Let me state that for a specific reason I was at the door openings all except two nights, and the doors were always opened within a minute or two from the stated times of 6:15 or 6:30. One last item re food and this item is truly a shameful item for Costa. As a Perla member (travelled enough with Costa), you are invited for one evening to eat in the Samsara restaurant without a normally applying surcharge. When you make the reservation, you are shown an exclusive menu. When you sit down you are shown a small narrow menu with only two choices of main dishes. Definitively a cheat in my opinion and we hope Costa will soon remove this falsification. Sanitation: Norovirus on a ship is definitively bad. There have been cases and we were happy that we did not have an outbreak on the ship. To fight this there are many disinfectant dispensers at the entrances to the dining rooms and all around the buffets plus at many other places on the ship. Much to our annoyance, hardly anyone made use of these. Quite a difference to the German cruise ship we once travelled. There two men stood at the entrance to the dining room and made sure that everyone disinfected their hands. Well… that’s a bit if Germany vs. Italy. The other health problem was coughing. Typically, the infamous air conditioning coughs. Ice cold dining rooms against warm outside. I did catch it this time and brutally with high fever. A few visit to the ship’s hospital ensued. Great praise for the two doctors and the nurses. I was treated perfectly. The downside of those passengers, as necessary as those visits are, are the costs if you do not have a proper travel insurance, which also covers shipboard hospital visits. There is more that could be mentioned, maybe another time. To end my comments: During the crossing of the Atlantic Costa arranged (naturally a small charge applied – Costa has to be profitable) to tour the insides of the ship. Many places we saw. Not the engine room. We also had a visit to the bridge which was immensely interesting. Chatting with Captain Varese I asked if anyone on the bridge still uses the sextant, the clock and the admirality tables to fix the ships position. He said yes, the cadets still have to do this procedure same as I used before GPS became standard. I also told him that I always hope to once see a submarine surfacing alongside or at least see the snorkel. He, who has sailed a lifelong said “never saw one”. Summary: We again enjoyed the trip and, yes, we will again choose Costa. Read Less
8 Helpful Votes
Sail Date: November 2017
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
Sail Date: November 2017
I had heard many good things about Princess Cruise Line and I found the right itinerary and dates. Reality, a little disappointing. The Pacific Princess (a.k.a. reborn "Love Boat") is a small ship carrying 600+ passengers. ... Read More
I had heard many good things about Princess Cruise Line and I found the right itinerary and dates. Reality, a little disappointing. The Pacific Princess (a.k.a. reborn "Love Boat") is a small ship carrying 600+ passengers. Overall the ship is very nice. Few venues, public rooms elegantly appointed: Library reading room a la "Downton Abby-esque". I sailed on a back to back from Venice to Fort Lauderdale. Cabin on the first segment (6062) nice and comfortable and pleasant although Bathroom needlessly small and tight (One needs to step out to change ones mind). Second segment cabin (7033) the same. Main dinning room very nice: service excellent food nicely presented but a bit bland and sometimes insipid for my taste. Very disappointed with the food offering at the Panorama Café buffet. Breakfast & Lunch never very appetizing and I can eat most anything. Poor and limited selection and looked as if it was out far too long, perhaps because it is a small venue. The entertainment was nice, a few excellent others not so much. It was none the less enjoyable. Staff service, in all venues and areas, was very pleasant and attentive, no complaints. Although we skipped 3 ports, due to weather, the Ports and tours offered were very nice and well prepared and staffed. Price, not bad. Crossing the Atlantic was wonderful, 8 days. The sea was extraordinarily calm and pleasant weather: I enjoy sea days. The entertainment staff did a nice job keeping all entertained that wanted to be entertained. Good job!! I May, I'll be on the Regal, I will see how that goes. Hopefully better. Read Less
2 Helpful Votes
Sail Date: November 2017
This is our favorite ship... we have sailed the small ships now for 5 times. These ships are small and intimate. You get to know most everyone when you sail. Cabins are very nice, in fact the square shape of the mini suites is ... Read More
This is our favorite ship... we have sailed the small ships now for 5 times. These ships are small and intimate. You get to know most everyone when you sail. Cabins are very nice, in fact the square shape of the mini suites is different and leaves you with a spacious feeling. All the cabins feel upscale and different from most cabins. The appointments are nice and all leave you with the feeling of old school luxury. The library is truly special. it is all mahogany and comfort with wing chairs and "real" books on the shelves. There is a pretend fireplace and brings much warmth to the room. It is a great place to work a jigsaw puzzle or read a book. All the staff are nice and because of the small number of passengers, they all seem to know you. We hope that Princess keeps this last small ship and will continue to sail on her. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise primarily because of the destinations, but also because the Pacific Princess is a "Small Ship". This cruise had a total passenger load of 700 which meant that you could actually meet other passengers. ... Read More
We chose this cruise primarily because of the destinations, but also because the Pacific Princess is a "Small Ship". This cruise had a total passenger load of 700 which meant that you could actually meet other passengers. Entertainment was quite good with some diversity. We always had the feeling that the crew acted as a team and enjoyed their work. We did miss two ports due to weather, but the bridge crew were honest and up front as to the reasons and different entertainment options were made available. Embarcation and dis embarcation were very efficient. We were on board the ship less than 30 minutes after we arrived at the terminal. The busses were available on our arrival in Rome port and in less than two hours we were at the airport. They even had staff at the airport to meet our bus and lend assistance if needed. All in all a great cruise. Read Less
2 Helpful Votes
Sail Date: November 2017
We cruised on the Ocean Princess before it was sold, and we loved it. Although we enjoy the larger Princess ships, the Ocean Princess was far more intimate. When we saw this cruise itinerary, with Pacific Princess (it's sister ship) ... Read More
We cruised on the Ocean Princess before it was sold, and we loved it. Although we enjoy the larger Princess ships, the Ocean Princess was far more intimate. When we saw this cruise itinerary, with Pacific Princess (it's sister ship) we were excited. The itinerary was port intensive, with most ports new to us. The cruise turned out to be all we hoped for and more. Pacific Princess had come out of dry dock this year, and the mattress and bedding were all new. We may buy one of the mattresses for our home; our sleep was so good. We can only rave about this cruise. All was very good to exceptional. Our captain determined that the seas were going to be too rough for us to get to Kotor, and he managed to get us an extra day in Dubrovnik. Instead of spending a day at sea, we had another day in port, and a gorgeous one at that. We did need to skip Khios due to the rough sea, but since the trip was so port intensive, it was not that great a loss. We have another cruise booked on one of the larger Princess ships for next summer, but we'd rather be on the Pacific Princess and we may make a switch. Read Less
3 Helpful Votes
Sail Date: November 2017
We chose the cruise because it traveled to places we had never been. Bad time of year so storms changed travel destinations often. It was a rerouting cruise so prices were pretty good. Food was average but service was good. Even though ... Read More
We chose the cruise because it traveled to places we had never been. Bad time of year so storms changed travel destinations often. It was a rerouting cruise so prices were pretty good. Food was average but service was good. Even though Princess had arranged our airfare, they forgot about us so we were stuck at 1:30AM on a dock in Venice with no one to meet us. Police had to alert the ship. So tired we missed our day in Venice. Entertainment shows were OK. Some of the lectures were great but one had uninteresting subjects. Of course, that is very personal - others might disagree. Shore excursions were generally overpriced. One included a boat sightseeing ride. Boat was secretly canceled - ship knew about it - but did not alert us - so pretty much wasted an entire day with only an overpriced bus ride on Corfu. Princess did refund 25% of the fee but no apology. Rhodes, Sicily, Gibraltar, Madeira and Bermuda were well worth the money. Read Less
3 Helpful Votes
Sail Date: November 2017
Cruised from Venice to Rio over a 3 week period. Had been to most of European ports before, but chose this cruise for the stops in Brazil. Unfortunately had to miss Fortaleza due to strong winds, and it rained most of day in Buzios. ... Read More
Cruised from Venice to Rio over a 3 week period. Had been to most of European ports before, but chose this cruise for the stops in Brazil. Unfortunately had to miss Fortaleza due to strong winds, and it rained most of day in Buzios. Overall we liked the ship having a comfortable balcony cabin, although the wardrobe space was a bit small. The ship was in good condition, but there were some signs of wear and tear. The main let down was the food in the main restaurant which often got to the table Luke warm, and once was actually cold. The service in both the main and buffet restaurants was hit and miss. The entertainment team worked very hard and provided good varied things to do and take part in. There were also lots of dance classes. The evening shows were mostly very good and varied. There were bands duos and singers in all the bars who in the main could actually sing and play. The gym was much too small for the size of ship, with queues to get on the equipment on sea days. We would go on this ship again for the right itinerary and price. Read Less
4 Helpful Votes
Sail Date: November 2017
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing ... Read More
The food in both the buffet and the dining rooms was marginal. The entertainment especially the guest entertainers were terrible with the exception of Guillermo Guido. The disembarkation in Buenos Aires was a disaster. People were pushing others out of the way, ramming others with their suitcases and cart . No direction from management. It took four hours to get off ship. The excursions with the exception of Funchal were poorly organized. The tour guides were weak in English and knowledge of their jobs. For Rio it took two hours to get from the ship to bus. So well recommended and such a disapointment. Very poorly organized . It was kind of like working with a company that is going bankrupt. This was a 22 day cruise From Venice to Buenos AIres. Of 5 cruises this is the worst, I will not use MSC again.I sent an extensive critque to MSC. Hopefully I will receive some kind of response. There appeared to be a bad relationship between service crew and management level personnel on ship. Not a happy service crew. One very bright spot was the clinic. Serbian Dr. Jelena Putnik took very good care of my unexpected lung infection in three visits. She was knowledgable and patient friendly. She was a real gem. Clinic was very well organized. Read Less
4 Helpful Votes
Sail Date: November 2017
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read ... Read More
We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read reviews that Guest Services were not helpful but we found them to be extremely helpful when we had questions or requests. Our one major complaint was the food - both in the dining rooms and the buffet area. The beef was usually tough and overcooked. Steak was a joke - it was very thin and tasteless as was most of the food. It was not tasty at all. We had read the pizza was very good but we found it tasteless and poor. No flavor at all as well as most of the pasta dishes. Everyone we spoke to felt the food was poor in the dining room and the buffet. We would not cruise that ship again because of the poor food. When we ordered eggs "over easy" they were practically raw and inedible. The toast was hard as a brick and cold. The bacon was very tasty. The portions in the dining room were not large but you could order as many items as you wanted and we thought that was good. A lot less waste. The veggies were always overcooked and the taste was totally lacking. The bread and rolls were very good and were offered from a large basket with a good selection and a good way to serve to cut back on waste. I did enjoy the gelato that was served at one of the outside bars near the pool. Service was hit and miss in the dining room for the open seating for breakfast and lunch. Our cabin attendant was the best we have ever had ('Rosita). We don't usually tip extra on top of the daily service charge (10 euro per day per person) but we did give Rosita extra and also our 2 servers in the dining room that we had every night for dinner. Read Less
5 Helpful Votes
Sail Date: October 2017
This was our eighth cruise with Holland America and our second on a Vista Class ship. By far, the Westerdam is at the top of our list and we would sail on this ship again. The ship recently came out of dry dock and all the common areas ... Read More
This was our eighth cruise with Holland America and our second on a Vista Class ship. By far, the Westerdam is at the top of our list and we would sail on this ship again. The ship recently came out of dry dock and all the common areas have been nicely refurbished. We do, however, miss the library and hope that Holland will find a way to incorporate that feature in the future. Our shipboard experience was very good. We had a wonderful captain, Mark Rowden, who consistently kept us updated and informed. He would also break in with announcements at various times to let us know if there were particular things that might be of interest, such as a wonderful sunset off the port side or the time we would be cruising the Gibraltar straights. The cruise director, Nathan Hinojosa, was one of the best we have ever sailed with. He took it to heart that it was his job to ensure that everyone was having a good cruise. The food generally on the ship was very good. Our waiter and wine stewards in the main dining room did an excellent job for us. The buffet at breakfast and the few times ate dinner there was very good, though lunch options were merely okay. We varied the routine by eating at the burger bar by the pool several times and occasionally in the main dining room. Dinner twice at the Pinnacle Grill was worth the upcharge. The first portion of the cruise – Venice to Cadiz – was very port intensive (thirteen ports in seventeen days). And while the second part of the cruise – eight days at sea – might seem excessive, we were in need of rest and found ourselves packing up for Fort Lauderdale before we knew it. We were blessed with wonderful weather. While we sailed from Venice in a dense fog, we had sunshine and blue skies in every port. Temperatures ranged from the low 60s to mid-80s, so never too hot or too cold. There was one very rough day at sea between Santorini and Naples; the captain gave plenty of warning so we could prepare. There was also one day of rain on the Atlantic crossing, but that was it. We had never cruised the Mediterranean before, so all the ports were new to us. In general, we enjoyed the ports in Spain (Cartagena, Malaga, and Cadiz) a bit better than the ports in Italy (Rome, Naples) and in Italy a bit better than the ports in Greece. That said, we did wonderful activities through the EXC shore excursions in all ports. We did only some of the activities on the ship. We enjoyed "Sip and Savor" with Alvin, one of the most personable cellar masters we have ever sailed with, as well as several of the wine events, such as "Wines of the World." We liked the general trivia games (though found the BBC Earth trivia boring in the extreme). Several guest lecturers were worthwhile, and the highlight of the trip was hearing Captain Albert speak about the history of Holland America. Read Less
2 Helpful Votes
Sail Date: October 2017
My wife and I have wanted to do a cruise for sometime. The ports of call were mostly what we wanted to do so picked this cruise. Liked most of the shore tours but would do less full day tours and spend more around the towns visited. ... Read More
My wife and I have wanted to do a cruise for sometime. The ports of call were mostly what we wanted to do so picked this cruise. Liked most of the shore tours but would do less full day tours and spend more around the towns visited. Overall really enjoyed the experience. As we wanted to have a fine dining experience went to Pinnacle and Pop up 3 star dining, food was great. However, was disappointed when we were one of the very few who seemed to make an effort by dressing up. If you have a dress code enforce it or let people know it's causal so they don't overpack. Carted a suitcase of non neccessary clothes through Italy after the cruise. Also, did not like the upsell with the fitness centre and spa services, which were way overpriced in the first place. In addition, when a shop has two items on a pedestal and one price tag I would assume that is the price for both items, NOT SO! Felt as though we were being gouged. Fairlly small whinge as overall we had a great time. Read Less
Sail Date: October 2017
The ports were of interest, lots of historical interest. 10 out of the 12 days were port days, I could have stood another day or two at sea as we were very busy. We loved the Lincoln Center and BB Kings, the main stage shows were OK ... Read More
The ports were of interest, lots of historical interest. 10 out of the 12 days were port days, I could have stood another day or two at sea as we were very busy. We loved the Lincoln Center and BB Kings, the main stage shows were OK but really not our thing. We ate every night in the dining room and they allowed me to order my meal the night before as I am celiac which was a huge bonus. They had great gluten free bread every night which was a nice touch. The staff were fantastic and very attentive. We loved the salad bar and the omlete bar and there is even a gluten free station with gluten free pasta and at breakfast they can make GF waffles etc! They even can make GF pizza. All I would say is that they don't advertise it enough as we didn't know about it until half way through the cruise. Read Less
Sail Date: October 2017
In October 2016 my daughter and son-in-law told us about their intended cruise in October 2017 - they investigated the different options, but soon found that the southbound cruise (Venice to Durban, South Africa) offers the best value for ... Read More
In October 2016 my daughter and son-in-law told us about their intended cruise in October 2017 - they investigated the different options, but soon found that the southbound cruise (Venice to Durban, South Africa) offers the best value for money. We were intrigued and immediately started planning towards our once-in-a-lifetime cruise vacation! Being practically virgin travelers (we only did a few 3 and 4 night cruises from Durban previously and were never overseas as a family) we made a few mistakes in planning our trip. The major mistake was making use of a South African travel agency. Although we received excellent service, they could not assist us - as Namibians - in specific visa queries. We decided - as embarkation would be on a Saturday - that we would take an extra week's vacation to visit Italy. This was our second 'mistake' - as Italy has no embassy in Namibia and we would have had to travel to Pretoria to obtain our Schengen Visa, had it not been that the Italian Embassy in Pretoria visited their Consulate at the beginning of August. Although we saved a lot on airplane tickets, by waiting for the embassy to come to Windhoek we were stretched for time to obtain our Israel and Jordan visas. In the end we received our passports (without success with the Jordan visas) less than 24 hours prior to our flight - an unnecessary stressful situation! However, we had a wonderful six days in Italy prior to our cruise. We spent two nights each in Rome, Florence and Venice and thanks to extensive planning we had the most wonderful time and memories to last a lifetime. We managed to visit the highlights in each city and even paid a visit to Pisa and Volterra. Embarkation in Venice was somewhat confusing at first. In hindsight I am convinced that it was due to the many different nationalities and as soon as everyone understood the numbers in which embarkation took place, everything went smoothly. Because it was such a long cruise we did not experience the usual congestion at the guest relations desk because there was ample time to register your credit card later. We were able to visit our cabins immediately to collect our cruise cards and make use of the bar facilities while the remaining guests were still embarking. We planned our cruise in great detail. We made use of various packages: the all-inclusive drinks package proved to be our best decision as we have enjoyed a large variety of cocktails, wines, beers, specialty coffees and ice cream. We purchased a spa package which included a Bali massage that we all enjoyed but in the end we made very little use of the spa facilities. The laundry packages worked out well and the internet package enabled us to make contact with our family and friends at home - we could send pictures of our ongoing trip and could join in the celebrations on the day my son got engaged back home while we were in Jordan. Although MSC warned us that we could be without internet connection for a few days while at sea, it was kept to a minimum and we could connect whenever it was necessary. My children also purchased a photo package but have no idea what to do with their 100 enlargements now! (Only joking!) From the start we decided to do a shore excursion in every port because we were going to visit countries where we never were before and very likely will never visit again. We planned to accommodate most of our different needs into one shared excursion per port and everyone of them was very well organized. The excursions which included lunch were of a very high standard and we really enjoyed the different cultures portrayed through their meals. Due to engine problems we lost a few hours at sea and our Mauritius excursion was two hours shorter than planned. Although we were refunded a percentage of the excursion, we were very disappointed because the one facet of the tour we looked forward to the most, could not occur. Although we went on the cruise without our Jordan visa, the excursion desk was extremely helpful. They were able to establish that we really did apply and pay for the visa and therefore Jordan granted us a visa and we could visit Petra - an absolute highlight of the cruise! (Thanks again, Joline!) Both couples decided on the Fantastica experience - we booked a seaside cabin and our children an inside cabin and we were equally satisfied. We were also extremely satisfied with the outstanding service rendered by our cabin stewards. We experienced overall friendly and efficient service. All employees seemed satisfied - some of them were nearing the end of their contracts and were looking forward to visit their families and homes, but most of them already planned to return for their next contracts. With the wonderful weather we have experienced, sunbeds were often not enough - at least not in the shade. However we realized that we should get up earlier in the mornings or otherwise just be happy to sit at the various tables - no problem there! We tried a variety of meal options: once we had breakfast delivered to our cabin, a few times we opted for the breakfast in the bistro. Dinner was a variety of carefully prepared restaurant meals (fine dining) and the buffet restaurant. Sometimes we even had hamburgers, pasta and pizzas - and we were very seldom unsatisfied! Shopping on board was probably too inviting - the shops and displays were a feast for the eyes and with regular special offers also a huge temptation! The average age of the travelers was 70 - which made us (in our fifties, and my children in their early thirties) the youngsters! It was a very relaxing trip but still with so many opportunities to participate in activities, which we never even did. We spent hours in the swimming pool and had numerous conversations with mostly fellow Afrikaans-speaking guests. The various theater shows were of outstanding quality. We enjoyed the company dancers and performers and were especially impressed with the opera group. Disembarkation in Durban was smooth and efficient and we made use of the MSC shuttle service to the airport. I can recommend the southbound cruise without any reservations! Read Less
Sail Date: October 2017
We did this cruise because of the itinerary and timing, having done the return trip via the W. Coast 4 times before - but never on the Sinfonia. We had been told that she was a nicer ship than the Opera, but did not find that to be the ... Read More
We did this cruise because of the itinerary and timing, having done the return trip via the W. Coast 4 times before - but never on the Sinfonia. We had been told that she was a nicer ship than the Opera, but did not find that to be the case. The good stuff first: Cabin. We had booked an Aurea Suite and were not disappointed - best position and cabin (and bed) we have ever had - spacious and comfortable and, as always, the cabin attendant, this time Putra, was superb. He could not have done more for us. On moving in I needed WAY more hangers, within minutes he was there with a huge stack of wire hangers. I could have kissed him! As far as the cabin was concerned I only had one gripe: when we had high winds for 2 days there was a lot of eerie whistling down the passage and no way to stop it. Entertainment. The entertainment was wonderful - very high quality and varied. Loved it all - BUT the high volume at times was painful to the ears and the visibility from some seats was nil. But they know that. The Operatic concerts were briliant. The Spa. We so enjoyed the massage that was included that we went for 2 more each, superbly executed. Bad Stuff: Food..... we didn't starve BUT I could count on one hand meals we enjoyed. The buffet was very disappointing, the Il Covo ditto - BUT as usual, the dining room service in the evening was outstanding. At lunch time, not so... The loud, screechy "music" in the buffet sent me running out - thankfully the pizza and burger bar on the deck was there to fill in. Pre-dinner entertainment. We were on anytime dining and would have liked a longer cocktail hour with music - but that stopped in the bars at around 6pm so we had to have a drink without until going to the Il Covo at 6.30. Sunbeds - with 'reserved' towels on them unattended for hours - unpoliced as usual. Sad that the lovely pool is now a spray park (unused) but I suppose it would be busy and noisy on other itineraries. So - this is not really a complaint. We enjoyed the cruise very much despite the above and made many lovely friends. The service was excellent as always. We did not take part in many of the activities but appreciated having a formal Duplicate Bridge arrangement set up and thoroughly enjoyed the entertainment. It would have been better if there had been more music in the bars. Read Less
Sail Date: October 2017
Main reason for taking this cruise was to visit Indian Ocean Islands Due to engine trouble after seven days at sea we had two hours of daylight on shore in Seychelles two sea days later we had four hours of daylight onshore in Mauritius. ... Read More
Main reason for taking this cruise was to visit Indian Ocean Islands Due to engine trouble after seven days at sea we had two hours of daylight on shore in Seychelles two sea days later we had four hours of daylight onshore in Mauritius. Complaints to customer service desk fell on deaf ears. Food in main dining room was good but not consistent, service was good but erratic at times with all guests not receiving correct course at same time Wine & drinks packages very complicated and geared towards the company choosing drinks of their choice ( usually cheap Italian wine and poor quality spirits ) Cabin service was good and kept clean with fresh towels every day, shower was very small with plastic curtain Evening entertainment was average, there was plenty of deck games to join in or watch. Sun loungers were easily come by embarkation and disembarking at ports was a shambles, loudspeaker communication was chaotic and often unclear. M.S.C would not be our choice of cruiselines Read Less
Sail Date: October 2017
Restaurant food very mediocre - poor quality and presentation. Vegetarian option attrocious. Not good to have to sit with the same people for dinner for 23 nights. Need dine around option. Far too much queuing for everything. ... Read More
Restaurant food very mediocre - poor quality and presentation. Vegetarian option attrocious. Not good to have to sit with the same people for dinner for 23 nights. Need dine around option. Far too much queuing for everything. Drinks packages very questionable. Speaker - Hugh Mitford possibly the worst speaker I have ever heard - not surprisingly his lecture series was cancelled. Generally would only rate MSC as a 3 star cruise. Cabin - balcony suite good. Would not recommend MSC. Boarding at Venice was dreadful - MSC need to do a time and motion study - we had to queue three times to in fact do the same thing. You then have to queue to have your card endorsed for drinks package - why cann't this be done when you purchase the package? We had to wait for 2 days to get the light changed in the bathroom, which did not work. Disembarkation process good. Read Less

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