3 Helpful Votes
Sail Date: August 2017
The ship is really nice. Food was good. Service was very good. We really enjoyed the smaller ship with fewer guests. No crowds, no lines and no drunk rowdy party animals made for a very enjoyable and relaxing on-board experience. The ... Read More
The ship is really nice. Food was good. Service was very good. We really enjoyed the smaller ship with fewer guests. No crowds, no lines and no drunk rowdy party animals made for a very enjoyable and relaxing on-board experience. The cabin butler was exceptional. Though food was good, you are limited on your dining experience unless you "make reservations" for other restaurants and least 6+ moths in advance. Out of nine nights we were able to get reservations (other than main dining area) for only one night - and we tried 4 months prior to the cruise. Not sure about entertainment, the main show didn't start until 10:00 p.m. By then we were exhausted and went to be to try and sleep (see cabin review). Our daily shore excursions were very good! Some of the best we have ever had. Also, don't let the crews line book your airline tickets. Or, if you do, double check all flight times and connections, then make changes. We had to actually run through two airports in order to make connecting flights. The gate was about to close when we reached one and if the other flight had not been delayed, we would have missed that flight. We like the luxury cruise experience and will probably look at the other luxury lines going forward. Read Less
4 Helpful Votes
Sail Date: August 2017
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at ... Read More
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at the restaurants and pool. Shows are top: the dancers from Bolshoi offered an incredible experience. The six young people (dancers , singers ) should also be congratulated for their fantastic performance. The food and wine were perfect. Excursions were well organized, but passengers sould get more detailed information on the timing and difficulties (foreseen time before first stop with the bus, more precise expected difficulties, and not only "moderate amount of walking"). Should be remembered that people may not speak English. We understand that English is the world wide language, but at least on TV, there might be Spanish,French, Italian channel and not only six (!) English and one German speaking channel. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our fifth cruise with Silversea. Ports were excellent and dates worked for us. Thought the food was average, dinner service was ok. Suite (848) was not good because of a constant vibration in the wall whenever the ship was ... Read More
This was our fifth cruise with Silversea. Ports were excellent and dates worked for us. Thought the food was average, dinner service was ok. Suite (848) was not good because of a constant vibration in the wall whenever the ship was underway. Something wrong when the wall is vibrating all the way up on the 8th deck. Makes you wonder about the engines/props. Could not read in bed because the headboard was vibrating so bad. Sleep was interrupted if the pillow moved next to the headboard. The ship (Silver Spirit) seemed different from other cruise ships we have been on. We would have a lot of questions before booking on the Spirit in the future. The excursions and (especially) the guides were very very good. The smaller ports appealed to us and we were very happy with the Virtuoso tour of Kotor. One of the best excursions we have had with Silversea. The outdoor grills were very good but the restaurant food was average. The buffet was good and the lunch service was quite good. Deck service was excellent. Room service was excellent and the housekeeping was excellent. The Silversea connection with the Bauer Palazzo in Venice (2 nights prior to embarkation) was outstanding. A terrific hotel experience. Read Less
2 Helpful Votes
Sail Date: August 2017
Myself and two girlfriends chose this cruise as it had a list of destinations that other cruise lines do not do ... especially being able to go to Kusadasi, Turkey and take a trip to Ephesus. The Spirit also has one of the largest ... Read More
Myself and two girlfriends chose this cruise as it had a list of destinations that other cruise lines do not do ... especially being able to go to Kusadasi, Turkey and take a trip to Ephesus. The Spirit also has one of the largest stateroom verandas which can accomodate 3 adults. We were not over cramped, the bathroom large , a bathtub a bonus. I normally travel with Oceania and found that Silversea is comparable. We found the staff very good, our butler Alex was wonderful, we enjoyed being able to have all the tips and liquor included. Being Canadian and our dollar not doing well the price was good . We opted out of their airfare program as we could not fly economy and their upgrade to business class was out of this world. Was not aware of the ballet at time of booking, and not being big ballet fans, we did attend one performance but would not be interested in doing another one. the stage is too small for such performances. Food was good, wish they offered a couple of more restaurants that we did not have to pay extra for. we did take 3 of their shore excursions and found that they were a fair price, but we booked a lot of private ones ( not the private ones offered by the ship) but ones we searched out on the internet and made arrangements ourselves. We found them to be so much better. as we had a car and driver to ourselves and able to maneuver the sights so much easier. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our first luxury cruise and we chose Silver Seas because of their ratings. The main selling points for myself were the size of the ship. It was extremely nice to be on one with 570 passengers as opposed to 5000. The food, which ... Read More
This was our first luxury cruise and we chose Silver Seas because of their ratings. The main selling points for myself were the size of the ship. It was extremely nice to be on one with 570 passengers as opposed to 5000. The food, which was incredible. The excursions and how organized everything was from start to finish and the service on board especially our private butler who was amazing. We did have a cabin that was next to an area used by the crew and most of the time there was a great deal of noise and I feel that it should be offered at a discounted price because of the noise factor. We allowed Silver Seas to book our airfare and on the return flights not enough time was allotted between flights. One of the flights was delayed and we had to literally run through the airport to make our connecting flight. We were the last ones on the plane before the doors closed. I would just suggest that flights be carefully checked before departure. Overall it was a wonderful experience, but I honestly do not think I would go again. Read Less
2 Helpful Votes
Sail Date: August 2017
Chose for the ports. There were no port lectures. No childrns activities Entertainment was poor especially the post show panorama lounge. Felt like the cruise line wanted us to go to bed, did private tours and no admissions were ... Read More
Chose for the ports. There were no port lectures. No childrns activities Entertainment was poor especially the post show panorama lounge. Felt like the cruise line wanted us to go to bed, did private tours and no admissions were included in the tour which I felt like being nickel and dime'd. La terrazza service lacking and tables dirty for breakfast. Always had to wait for outside table. Dining room was excellent. Need more simple grilled fish and Greek salad on a Greek cruise. All seafood had too many heavy sauces. The pouring wines were essentially undrinkable. Constantly having to ask for alternatives or order a bottle. Pool lunch menu and options were lacking and food service ends to early. Could not even get some ice cream on the pool deck in late afternoon Spa did not honor appointments that were confirmed on more than one occasion My cabin but,er was phenomenal and provided the best service on the ship Read Less
2 Helpful Votes
Sail Date: August 2017
This was our first cruise on Silversea and we were extremely impressed. Our cruising background is limited, only three recent Celebrity cruises and one Norwegian back in 1989. I was a bit worried about prior negative reviews and cannot ... Read More
This was our first cruise on Silversea and we were extremely impressed. Our cruising background is limited, only three recent Celebrity cruises and one Norwegian back in 1989. I was a bit worried about prior negative reviews and cannot understand some of the negative commentary. We found the strongest aspect of this cruise to be the food/beverage. In short, everything we were served was wonderful. Once you give yourself in to the multi-course slower pace of dining it makes perfect sense. Highlights were La Terazza and Shen Shen but we loved all the restaurants, including the main dining room. The biggest difference between Silversea and Celebrity, aside from the better food, would be the lack of crowds. There was never a line anywhere on the ship and pool butlers were always available to set up a chair either by the pool or on the deck area. A huge plus. While a bit small due to the size of the ship, the workout area was well appointed an rarely had any more than one other person using a machine. Classes were free and the guy running the gym was very good. Read Less
1 Helpful Vote
Sail Date: August 2017
We had never been to Eastern Europe so when we saw this cruise we were excited. We would have opportunity to visit and get a feel for these countries/ports without having to invest in a long stay at any one port. The ship was a perfect ... Read More
We had never been to Eastern Europe so when we saw this cruise we were excited. We would have opportunity to visit and get a feel for these countries/ports without having to invest in a long stay at any one port. The ship was a perfect size, easy to traverse. Our Cabin #508 was larger than expected with a very nice balcony. My only minor issue for the whole cruise was that the refrigerator in the room did not get cold enough to chill wine properly. Our butler, as well as every member of the Silver Spirit staff were exceptionally courteous and efficient. We ate at all but Seishin and Pool Grill. The food was exceptional at all. We enjoyed Stars Supper Club the most. The presentation of 3 small plates for each course was inspired, allowing to taste many different selections. Added to that there was a terrific Jazz duo entertaining during the meal. We had dinner at Stars twice, don't miss!! This was a Ballet cruise and 2 star performers from the Bolshoi Ballet performed in the theater on two different nights, with a meet and greet in the bar afterwards. They were very good but I sensed that their performance, as good as it was, was inhibited a little bit by the size of the stage. We didn't attend any other of the evening performances as we were taking tours every day that left early in the morning and we can no longer stay up that late too often -- ha, ha! As a special activity Fernando, the cruise director, gave Greek Made Easy classes every afternoon. These came in handy since we were spending an extra 4 days in Athens. Thank you Fernando! Embarkation and disembarkation went remarkably smooth and easy. Very well organized. We were off the ship, got our baggage, through customs and in a taxi to our hotel within about 15 minutes!!!! Overall it was a very memorable experience and would highly recommend. Read Less
1 Helpful Vote
Sail Date: August 2017
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be ... Read More
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be desired. The dress code was not uniformly enforced, seemed that some guests were allowed to ignore. The shore excursions were poor and in general a waste of time and money. I would recommend arranging one's own tours or sight seeing. One of the stops was Santorini, could not see what the draw is, needs a good going over, looked tired. The 4 ports we stopped at (Slovenia, Croatia and Montenegro) were exceptionally clean and people very friendly, I would certainly visit ant of them again particularly Kotor in Montenegro, breathtaking vistas. I would say this is not a cruise for children, very adult in structure. I emphasize the service was beyond reproach by the cabin attendants. Read Less
1 Helpful Vote
Sail Date: August 2017
Joined the ship at Venice, sail away through Venice was just amazing. Ship was beautiful, spotless with a great ambience. Cabin 833 - fantastic central location with an amazing butler. Enjoyed all the restaurants except Seishin which we ... Read More
Joined the ship at Venice, sail away through Venice was just amazing. Ship was beautiful, spotless with a great ambience. Cabin 833 - fantastic central location with an amazing butler. Enjoyed all the restaurants except Seishin which we didn't try. All were great. We especially enjoyed Le Champagne. We were lucky to have 2 members of the Bolshoi ballet on board and enjoyed Giselle and the Nutcracker. The small entertainment team were good. Service was exceptional across the board, everyone works so hard and there is always a smile from all members of staff. Enjoyed all the ports of call except Igoumenitza which didn't really have much to offer unless you wanted to go to the beach. Highlights of the cruise for me were Venice and beautiful Santorini. We would definitely go again and in fact are looking at our next one. We cannot recommend Silversea highly enough - we had the most amazing time Read Less
10 Helpful Votes
Sail Date: July 2017
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the ... Read More
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the same level suite on Seabourn so we feel our comments are fair and balanced. 1)The ship seemed tired and in need of an update; the public areas and the bars did not have any energy and our entire experience was boring. . 2)Our cabin also needed an update (i.e. furniture, carpet, etc.). The air conditioning was sadly lacking and even after multiple visits from engineering the room never really cooled off. The curtains had to be drawn all day, every date to abate the heat, thus we never had an opportunity to enjoy exterior views. 3)Dining was our biggest disappointment. Menu choices were limited and varied little from day to day. The room service menu was very limited and the food was tasteless.The only exceptional meal we had was in the French Restaurant (which had the same menu every night of our cruise). No comparison to what we have experienced on multiple Seaborn ships. 4)Service: Although the "language of the ship" was English, staff and crew generally spoke languages other than English when talking to each other. No one, other than our butler, ever learned our names and never used our names without first determining our suite number. Even though we were in a premium suite we never met any of the senior crew members or officers. Ports and shore excursions were great, but they were not the ship's program. They were arranged by David Morris and/or our Dallas travel agent. We will not be sailing again on a Silver Seas ship. Read Less
4 Helpful Votes
Sail Date: August 2016
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room ... Read More
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room service and a butler. Alcoholic beverages and gratuities are included, very civilized! There were 4 restaurants, open seating. There were 2 "formal" nights but a LBD sufficed for me. They had a nightly "solo traveler" meet-up which was very welcome for those of us alone. Several shore excursions were offered every day. The ship held 540 guests, a nice medium size. There was a library, including internet availability and lots of art pieces in the common areas. The pool/spa deck was very popular with a bar and restaurant. The staff members were unfailingly cheerful and polite and very efficient. Disembarkation and departure to airport were offered. I thought the price was a bit steep but happy to have it taken care of and not have to fend for myself. I would definitely travel with SS again, in fact they spoiled me for other lines. My cruise was on the Adriatic, Venice to Venice. The ports were in Italy, Croatia, Montenegro, Albania, many ports I had never heard of. It was all new to me and I enjoyed it all. Read Less
14 Helpful Votes
Sail Date: August 2016
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver ... Read More
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver Sea and we were very pleased. Embarkation and disembarkation were uneventful/very smooth. Silver Spirit: The ship is luxurious and small- although there were 550 passengers and nearly same amount of staff, it always felt empty except on the pool deck. BONUS: in addition to cleaning service, the ship has irons, washer/dryer and soap on each floor at no cost. While some of the passengers were extremely rude about using them (in particular a rude Brit who took the soap scoop from one floor to another leaving them without a scoop, rather than just asking the ever-present butlers for one) it was a welcome addition since we traveled prior to the cruise and had a chance to clean some personal items. Enrichment and activities: SS includes some on-shore activities activities and they are adequate if you have never been to the ports. Clive and his staff were really accomodating- especially watching them handle "difficult" passenger who decided to just "join" tours even though they didnt have the courtesy to sign up as the rest of us did. We purchased some excursions- some better than others. Hvar, Dubrovnik, Venice, Split, Zadar, Treiste, Ravenna were lovely. Tried a day tour "Flavours of Montenegro (Kotor)", spent 5 hours in a car and 1 hour each at two RUSTIC family wineries/homes. WONDERFUL people but I cannot imagine that there aren't locations closer than two hours from the port. For $300 it was definitely not worth it. Additionally, we visited Albania- not ready for prime time. Not surprising due to the cost of this cruise, the average age is approx 65 (although there are MANY couples in their 30's, 40'sand 50's and quite a few infants and teenagers) there is NO music on the pool deck or anywhere on the ship. It was SO boring. There has to be a way to have some sort of "beachy" music. I resorted to my ipad. The people likely to complain can't hear it anyway so whats the big deal? FOOD: Every meal was delicious. Waitstaff were all wonderful. Eat at Sheishin for lunch: no charge and the meal is nice. Restaurant serves wonderful meals EVERYTIME. LaTerrazza is good but once is enough-their pesto pasta and bolognese are the best I have ever eaten. The Grill was great- ensure you try the shrimps which were fabulous. LeChampagne- while its an $80 upcharge, is perhaps one of the finest meals we have every experienced anywhere. Deon and Anastasia were certain to please. The only drawback is that there is no food served between 3:30-6pm unless you order room service. Recognize the ship is small but unless you enjoy high tea, you have to eat in your room in the afternoon if you get snacky. One evening event, "Death By Chocolate" was incredible. Make sure you ask what day it takes place. Had a wonderful head waiter, Taiphun, not told us about it, we would have surely missed it. Unfortunately, they used to have a "BBQ under the Stars" but apparently USDA (AKA US bureaucrats) shut it down. What a shame. PS: TOP SHELF liquor and nice wines included. If you don't like the wine they recommend ask for alternatives, which they will provide at no cost- Emily, the sommolier, was sweet and found us what we preferred every time. Finally, the only other areas for improvement would be more on-board events. Even a simple cooking class in the afternoon would be welcome. We went to the "Asian medical improvement" and the presenter was a no-show- too bad the ship didn't even mention it a we were sitting in the area with the sign. While the entertainment staff tried their best, it was boring. Can't believe that every night its the same plan: piano duo on pool deck, followed by the show, followed by lounge entertainment (Lou was great!), followed by the entertainment staff in the lounge...wow. We actually crashed early a few nights because we were desperate for some entertainment and the movie channel was the best we could do.... One final shout-out to the staff- they put Disney (AKA Happiest place on Earth) to shame. Too many to name but every one was wonderful. In summary, would we do it again? Absolutely! Read Less
9 Helpful Votes
Sail Date: August 2016
We went on a 10 night and 9 night Mediterranean cruises back to back out of Venice in August 2016 on Silver Spirit. We had a veranda suite. We had been on Silversea before and also cruised with Celebrity, Oceania, Royal Caribbean and ... Read More
We went on a 10 night and 9 night Mediterranean cruises back to back out of Venice in August 2016 on Silver Spirit. We had a veranda suite. We had been on Silversea before and also cruised with Celebrity, Oceania, Royal Caribbean and Princess. Here is the good and the bad. Cabin Attendant – Excellent – Our cabin attendant (Mark) was superb. He was always efficient, smiling and helpful. Our departures were noted and our cabin made up immediately. Tenders – Poor – Tenders were used at many ports. Leaving aside Santorini where the tendering is incredibly slow because it has to be done through local suppliers there were still often substantial waits to go ashore. Various priority systems seemed to be employed and those not deserving made to wait on seats as if in school detention. The people running tendering often gave wrong estimates of the likely delays and were condescending. Whilst the ship might be cleared at 8 if you lacked priority you might not be allowed to disembark until 9. Main dining room – The Restaurant was Truly Awful. The waiters were fine. The food was below the standard expected for the cost of the cruise and well below the standard of a previous cruise on Silver Wind. The maitre d was quite supercilious and offensive. A window table in an empty restaurant would be unavailable and remain empty during our meal as we were seated near the kitchen doors. There is no buffet dinner option anywhere else on board so this meant we often had no option but to order room service if the other restaurants were booked out (as was often the case) rather than be able to have a dining experience. Le Champagne – Excellent – Great service and degustation menu. The food was exceptional. Seishin – Poor. We had 3 reservations for it and cancelled the last 2 after the first meal there. It is pretend Japanese well below mall food court standard. La Terrazza – OK Service was highly variable. Food was also highly variable. An identical dish could be excellent one night and awful two nights later. Excellent pizzas were made to order. Buffet breakfast was very limited. The fresh orange juice sometimes was and sometimes was not. The Grill – Cooking steaks on a hot stone at your table is fun at first. However, other than a token grilled vegetable dish the lack of salad and vegetable options to accompany the grilled protein made dining here tedious. Coffee – Poor- throughout the boat. Often served cold. Smoking – A Problem – Many of the senior crew seemed to smoke a lot on deck and there seemed to be a lot of smokers. Smoking rules were often ignored by passengers and not enforced by crew. We often had cigarette smoke drift onto our balcony from other balconies despite smoking on balconies allegedly being prohibited. Not only did I see passengers smoking on balconies but I also saw them throw butts overboard. Noise – On the first cruise we had to listen to the TV and conversations from an adjoining cabin every night through the wall but once these guests departed did not have a noise problem on the second cruise. Walking/Jogging Track – There is a very good though short track. Often it was impeded by sun lounges and staff did nothing about that. Other Passengers – The Silversea image is of well dressed sophisticated passengers. Many were but there were also a surprising number of passengers covered in tattoos who drank heavily, smoked a lot, talked loudly and dressed badly. Sailing out of Venice I saw a passenger throw an empty bottle off their balcony into the lagoon. It was that sort of crowd. Embarkation – Good - Quick and efficient in Venice. On board 30 minutes after arriving at pier. Disembarkation – Good – Quick at Pireaus – From cabin to taxi was about 10 minutes. Cabin – The cabin was excellent and spacious. Butler – We had notified our drink preferences before the cruise. This had not been acted upon. Once we raised this with our butler he kept our minibar stocked with the drinks we wanted for the duration of the cruises. Internet – OK – 60 minutes a day was included for each passenger and worked fine. Overall we were disappointed; in part because Silversea is a high price line and in part because we had previously been on a wonderful Silversea cruise that was simply not matched this time. Read Less
21 Helpful Votes
Sail Date: August 2016
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with ... Read More
We are seasoned travelers and we have sailed on Seaborn, Oceana, Azamara , Princess , Dysney and Royal Carribean. This time we chose the Silversea to celebrate our 35th anniversary . We are very dissatisfied, but let's start with good points first. Midship veranda cabin was spacious and comfortable though the furniture was scratched and showed wear and tear signs. Bed was comfortable, linen clean, butler and suite attendant were good. Specialty restaurant Le Champagne was outstanding and breakfast and lunch had many good choices. The dinners in the complimentary restaurants were not so good! It took about 2.5 hours due to a slow service, in the main dining and in La Terrace the food was either over cooked or undercooked and mostly tasteless. The Grill was good but very hard to get the reservations. In the bars and common areas the drinks are served without the coasters or napkins all the time and the condensed water driped on the outfit. No staws for the drinks as well. When I initially enquired at the customer service about the choice of alcoholic beverages, I was told they have Remy Martin VSOP and Courvasier VSOP as a standard. When we boarded only VS was available and the complimentary wine selection was very cheap 2016 2015 bottles. The food and beverage manager initially mislead us by stating the ship has the selection of VSOP but later acknowledged that they did not get any with our sailing. Let me say several words about the food and beverage manager. On our sailing he had his wife vacationing with him and she was mostly by his side. So when you approach him during the cruise she would appear by his side, introduce herself and join the conversation, which I think is inappropriate when you are discussing issues related to the problems with service, since she is not the staff member but just the family member of the staff! On one occasion when Food and Beverage manager was standing in his uniform at the entrance of the main dining room as if he was greeting people and I asked him if the promised VSOP was available, he very rudely informed me that I was Always demanding something which I was not entitled to(standard VSOP according to Silversea customer service written response ), informed that HE WAS HAVING DINNER WITH HIS WIFE and HE WAS ENTITLED TO IT! And informed me that I was interrupting his dinner! My new friend from the cruise was standing by and we both were lost for words. Needles to say I have not heard any greeting from him to the rest of the cruise only angry glares were pointed in my direction! No other beverages of similar quality were offered. Cruise director just verbally appologised that it's not available and that was it. It's not my place to judge, it's just my personal opinion but I think if the food and beverage manager paid more attention to which beverages arrive on board, what is food quality in the main dining and how are the drinks served at the bars instead of personal matters the cruise customers who ultimately pay his salary would have more enjoyable voyage. The Albany Blue eye lagoon tour was a total disaster according to everybody and our lives were seriously endangered on that excursion! (Have pictures and eyewitnesses to prove!) shame! I did submit the formal complaint to Silversea but have not heard from them until my wonderful agent from Vacations to Go contacted them on multiple times. The guest service manager from the headquarters appologised and that was nice, but I am still waiting to hear more. So if you really are looking for a luxury cruise consider your options carefully. Read Less
7 Helpful Votes
Sail Date: August 2016
Needed to go on a holiday that was not too threatening for a solo person, due to change of circumstances. With help from the excellent Sam Perry who sadly has now left Silversea after many years, I chose a cruise from Venice visiting ... Read More
Needed to go on a holiday that was not too threatening for a solo person, due to change of circumstances. With help from the excellent Sam Perry who sadly has now left Silversea after many years, I chose a cruise from Venice visiting various ports in Italy, Croatia and Montenegro. My second Silversea experience and I have to say, it was excellent. I felt honoured to meet some wonderful staff on the cruise - particularly Monia and Ira as well as my excellent butler and Jesus his cabin boy. They were so lovely to me. I was really well looked after and the whole experience was very rewarding. I also enjoyed the shows although the lecture theatre on Silver Shadow is superior, this did not detract from the shows. The Italian lady opera singer was superb and her rendition of the history of the Argentinian Tango was excellent. I also found the staff on reception very helpful as well as Barry who assisted over a future booking. Everything was very well organised. The food was really good and we enjoyed the variety of entertainment. I was lucky to meet a like minded group of solo travellers and we regularly met up and ensured that we were all catered for in the evening. The main restaurant was really good, better than on Silver Shadow. La Terrazza was superb for lunch and breakfast but I personally would have preferred more variety in the evening. The really innovative experience for me was dining at Stars which I thoroughly enjoyed and Rico the Cruise Director was a delight as he was very amusing and always happy to chat. I also enjoyed dancing outside on deck when we had the amazing chocolate evening with a variety of chocolate drinks, champagne and the most amazing chocolate desserts and ice creams I have ever seen! Roll on my next trip on Silversea. Read Less
3 Helpful Votes
Sail Date: August 2016
This was our first time on a Silversea cruise and for the most part we enjoyed every minute. Embarkation in Venice was very efficient and within a very short time we were in our suite. Dining experiences. Dined in Le Champagne our ... Read More
This was our first time on a Silversea cruise and for the most part we enjoyed every minute. Embarkation in Venice was very efficient and within a very short time we were in our suite. Dining experiences. Dined in Le Champagne our first night on board. The food was fine, but the party of 10 that was also there spoiled the whole evening for us. They were loud, inebriated (one gal had to help her boyfriend/husband out of the restaurant as he couldn't walk), used foul language and were totally disrespectful to the other diners. Several people at tables around us left, and those of us who were still there when the group left applauded their departure. The staff did nothing! We reported this to the reception staff and, at the least, hoped for a response from someone telling us they were sorry about our experience, but we heard nothing. Hardly worth the $80 cover fee. At the Grill I asked for drawn butter for my prawns and the waiter brought me some green butter. I asked for regular drawn butter and his reply was, "Do you realize I have to go all the way down to deck 4 to get that for you? You should have told me when you ordered the prawns you wanted butter". We got the maitre'd's attention and he had drawn butter on the table in 5 minutes. Totally unacceptable response. The Silver Spirit needs some sprucing up. The carpet is well worn on all the stairs. They actually closed off one set of stairs during our whole cruise so they could recarpet it! Ports of call were fabulous and we enjoyed most of the tours we booked. They can skip Albania in the future, it's not ready for tourists quite yet. Our tour to the Blue Eye Spring was a waste of time. The tour busses had nowhere to park so we had to walk quite a distance to and from the Spring, and once there you could hardly see the Spring for the hundreds of tourists diving and swimming in the Spring. A long way to go for nothing! Read Less
8 Helpful Votes
Sail Date: August 2015
Once again Silversea delivered. Having booked onboard last year to do back to back cruises from Venice to Istanbul and then into the Black Sea, our itinerary had been changed due to the political situation in Ukraine. Whilst this ... Read More
Once again Silversea delivered. Having booked onboard last year to do back to back cruises from Venice to Istanbul and then into the Black Sea, our itinerary had been changed due to the political situation in Ukraine. Whilst this meant that we were visiting some of the same ports twice, on an port intensive cruise this gave us the chance to create our own sea days, sometimes with only a handful of other passengers on board. Sailing out of Venice late at night was magical, giving a completely different perspective of this bustling city. We took Silversea excursions in some of the ports and all were enjoyable, informative and set at the right level. However the highlight being Discovering Photography with Ivo Pervan in Trogir when my husband along with Ira Feldman from Silversea who was escorting the tour were the only people participating. Having travelled with Silversea before we were looking forward to dinning in Stars Supper Club, however unlike before when it has featured Jazz (as it advertises it does), now it has middle of the road music and seems to have lost its way. The other Restaurants however lived up to our expectations and lunch in Seshin was a nice change. On what in fact the 2nd cruise the menu on the Pool deck changed, whilst retaining some of the old favourites some interesting new offerings appeared. I cannot leave this review without mentioning Yun the acupuncturist on board. With one session he relieved a problem my husband had lived with for over 20 years and stopped the dizziness I had had for over 8 months. His approach to solving the problems we presented was methodical and thorough and we cannot recommend him enough to fellow travellers. The highlight of the cruise however was the 3 performances by 2 soloists from the Bolshoi Ballet during what should have been the Black Sea cruise. Their performances in the show Lounge were enthralling and, whilst working in a somewhat restricted area, still managed to incorporate leaps and lifts. Read Less
5 Helpful Votes
Sail Date: June 2015
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being ... Read More
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being that it is their newest ship, are out of Victorian times and very dark, tired and depressing. TV in cabins is difficult to fathom out and you need glasses to view it as it is set behind glass and has a minute screen!! Food - a lot to be desired, badly presented, boring and certainly not 5* or 6*. Presentation needs a lot to be desired and quality of food definitely poor and uninspired. The upmarket "special restaurant La Champagne" where you pay $40 per head for the privilege, was so bad we walked out but were still charged. We waited 25 minutes from entry into the restaurant before anyone even spoke to us, offered a drink, menus or even a crust of bread!! It would have been nice to have seen the Captain or his "elite staff" even once on the ship apart from general introductions at the beginning. They were all in hiding. Compared to other cruise lines - Regent, Seabourn, Crystal, this ship or line comes way way done the list and certainly is not 6*. Very very disappointing. Read Less
5 Helpful Votes
Sail Date: June 2015
This Silversea Cruise was an excellent experience. The boat was top class, the staff were exceptional and the food very good. The ports of call were well organised with information of each port being provided via a nightly news letter ... Read More
This Silversea Cruise was an excellent experience. The boat was top class, the staff were exceptional and the food very good. The ports of call were well organised with information of each port being provided via a nightly news letter and/or talks explaining the facts of the next port. there were numerous activities onboard although we did not participate. There was a choice of dining by ourselves or joining some fellow cruise passengers if you wanted. A very big bonus is the fact that you do not feel like you are putting your hand in your pocket every time your wanted a drink of some food. Everything is included which provided for a relaxed and hassle free cruise. If there was one criticism if would be on leaving the ship the organisation could have been better when tranferring from ship to customs. It was a little disorganised at the coach transfer. This normally would not be an issue except it is the last point at which you touch the Silversea service, this should be equally if not more important than joining the ship. A very small thing and would certainly not change my recommendation that Silversea is a marvellous way to see the world and relax Read Less
9 Helpful Votes
Sail Date: September 2014
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I ... Read More
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I thought it important to most our own thoughts on our recent cruise with Silver Seas, Silver Spirit. I am not a professional writer so I apologize in advance to the academics who find my thoughts a bit scattered :). I thought it would be helpful to compare the two Luxury ships of Seabourn Sojourn and Silver Seas Silver Spirit as they are both luxury lines within the same price point (give or take a few). Last year, in May (2013), we had the opportunity to travel the Mediterranean with our two kids (18 and 19 at the time), and as such, booked a Penthouse Suite with an adjoining Veranda Suite on Sojourn. On the Silver Spirit, we booked a Penthouse Suite and, as such, are able to compare the two - apple to apple :) Silver Spirit Embarkation We embarked from Venice and used the "People mover" to get us to the terminal. If one has never travelled to Venice, the terminal is long and there is a long walk to the last ship docked....that was Silver Spirit. Signage was very limited, and there were no representatives to greet any guests at the end of the people mover to the ship itself. With all our bags in tow, we took the 15 minute walk to the ship...it was raining, but we looked at it as the final work out before indulging in the fine foods we were expecting. We found our way upstairs in the terminal where our passports and boarding passes were looked at, then scurried on to the ship. When we arrived on the ship, the emergency drill was being held. This suprised us as check in time was clearly stated between the hours of 2-5pm, and we arrived just shortly before 5 (remember, we didn't expect the 15 minute walk from the people mover :)). We were donned with life jackets as we walked in, and given a glass of champagne....we figured out we were in the "main lobby" on deck 5. Once the drill was completed, we had to find our own way to our deck and to our room and once our bags arrived, we unpacked...no butler to be found for 2 hours. Not that we expect the butler to unpack us, we like ot do that ourselves, but at the very least to orient us to the room, the ammenities, and the ships features. When the butler did arrive, he was very nice, and apologized for his tardiness, stating that he got too busy. Hmmm...... Seabourn: When we arrived to the terminal in Civatevecchia, we were greated with white gloved representatives, champagne in hand, and a warm welcome at the terminal. We boarded the ship, directed to our rooms, and a butler and service staff represtative were almost "waiting" at the door for our arrival. We were oriented to the room, asked what our selection would be for toilettries, and were asked if we needed help unpacking. By the time we unpacked, our butler had informed us of where an when dinner was served, and where the ammenities were. We felt welcome and at home (even though it was our first time on Seabourn). Silver Spirit Dining Experience On the first night, we dined in the Restauraunt (the main dining room). It seemed a "cool approach" with the staff, almost distant like, and somewhat rushed. We are very approachable and friendly people, and we chalked this up to being the first day on board. Although I don't remember what we ate, I do remember the food being wonderful. We were a little perplexed by the fact that the wait staff only offered 1 type of red and one type of white that we "had" to try but I was prepared for this (thank you Cruise Critic posters), so I prepared my husband for this, and he gave the red a go, but asked for another "bolder" wine, which we received without a problem, and was lovely. We waited for the wait staff to smile, introduce themselves, but to no avail. It was not until Day 7 that the wait staff became a little more approachable, and were able to smile...not sure what was happening, but introductions did not start until about Day 6. The morning breakfast buffet in La Terrazza was quite nice, lots of selection, wonderful Meusli, and made to order eggs when requested. Once again, familiarity, smiles, and introductions, did not happen until about Day 6. The Dining Experiences from a food perspecitve were always excellent. We dined in La Terrazza, Pool Grill )Hot Rocks), and Seishin for lunch...all were excellent - our favourite being La Terrazza (chalk that up to our European heritage :)) Seabourn Sojourn Dining Experience On the first night, we dined in the main Dining Room. I remember sitting with my family and we were all so impresssed with the warmth of the staff, the genuine "caring" approach, and their thoughtfulness. Like Silver Spirit, the food was amazing, and there were several wine recommendations for my husband to select from. By Day 2, the staff knew our names, and the "preferences" we had - like sparkling water, extra breadsticks (definitely Seabourn has the best breadsticks :)), and how we liked our lattes. Not to mention that the Seabourn Cafe had a wonderful espresso bar where the barrista (Alex), remembered how we liked out Lattes by Day 2. Wow, very impressive! It just seemed that every day got better and better on Seabourn, and soon we were sharing laughs with the wait staff - Haley and Igor...we still remember their names... Silver Spirit Room Appointment For such a luxury line, and a Penthouse Suite, one would imagine an impeccable room. Not so on the Silver Spirit. The Penthouse suite was slightly larger than the Seabourn Sojoun, but it was drab in decor and there were nicks and scratches on the furniture that were in need of repair. The ship was built in 2009 and launched in 2010, yet it looked 10 years older than its actual date. For example, the Vanity table had several "burn" marks on it - which could have been easily remedied by a solid surface such as glass or granite. I noticed the door stops were broken, and the decor itself, although Silver Seas touts is as being Art Deco, was very pedestrian as compared to Seabourn Sojourn. The shower was spacious, but the "black" on the grout concerned me....mould? My husband who does not pay much attention to the decor details, commented on how the "bowl that holds the fruit" was so much nicer on Seabourn....wow! Seabourn Sojourn Room Appointment We were impressed from the minute we walked in the Suite...tastefully decorated, well appointed, and warm tones that made one feel warm and fuzzy. Tasteful and rich, but not overstated. The Bathroom, also very large, had a wonderful shower with curved glass (yes, expensive), but made the shower area feel larger than what it was. Extremely clean and well maintained. Overall impressions: After meeting several guests, especially those who have travelled both Seabourn and now Silversea, they commented on the very same things and we all agreed that from a ship and staff perspective, Seabourn wins our vote, in fact, if Seabourn had run this itinerary, we would have gone with Seabourn. We travel extensively, and have cruised on Princess, and Royal Caribbean, so the comparison between Silver Spirit and and Sojourn are based on what we have experience on the other lines. We certainly look at itinerary first, and then ship (a close first :)), but if one is to compare and suggest between Silver Sea Silver Spirit, and Seabourn Sojourn, Seabourn will get our vote.   Read Less
6 Helpful Votes
Sail Date: September 2014
This was our first (and no doubt last) cruise with SilverSeas, on the recommendation of 2 friends who were taking the same journey & had sailed with them before. This is a beautiful ship & our Silver Suite was lovely, nice size, ... Read More
This was our first (and no doubt last) cruise with SilverSeas, on the recommendation of 2 friends who were taking the same journey & had sailed with them before. This is a beautiful ship & our Silver Suite was lovely, nice size, separate bedroom with a comfortable huge bed & great amenities. However, the staff are either not trained well and/or no longer care. There were a lot of small problems from each bar and restaurant and then a rather large problem with in suite dining & the movies. The movies never worked & despite 3 complaints it was never fixed. They would stutter and pixelate about every 2 minutes for 30 seconds to a minute, so you would have to rewind to catch the bits you missed. This didn't occur on the normal television channels so was something to do with their digital streaming on-board. As far as we are concerned it was an advertised service which was not delivered. We know of at least 2 other suites which were having the same problem, so not just us. Most amusing was the reaction from reception when we complained the first time, she said "Oh really? I was able to watch that movie without any problem.". Wow, isn't that nice for her! She didn't seem to have an equally unprofessional response when we told her it was EVERY movie ALL the time. They never worked despite being told that it was fixed. Observation lounge - the waitress got one out of 4 drinks wrong 3 times in a row. Once ok, but every night for 3 nights in a row? Also they don't bring napkins with finger food (nibbles & canapes), we had to ask for them every evening. Come on folks, this is really basic stuff. The Restaurant - we were sat at the same table being served by the same waiter 2 nights in a row. Not a flicker of recognition passed his face, no big deal really. Until 5 minutes after telling us his name & that he would be our waiter for the evening, he returned to our table & recited the same script again! So not only could he not remember that he had been our waiter for the previous evening, just 24 hours ago, he couldn't even recall that he had already introduced himself 5 minutes previous. This is not luxury service, but more akin to a fast food restaurant where staff are taught to read from a script. They need to stop looking at those tablet PCs they use & try engaging with the customers in front of them! Le Champagne - you pay extra for this one. We were left for more than 5 minutes after receiving menus, no offer of a drink or even water. During the meal at one point we resorted to pouring our own wine, so not terribly attentive service & they didn't refold napkins when you left the table. Keeping in mind that this is supposedly "Relais & Châteaux, an association of the world’s finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality". Excellence only if you redefine the word. There was however one waitress that evening who was very pleasant & engaging & have to say the food was good. Stars - good service, but the best thing I can say about the food is that is was mediocre & utterly forgettable. La Terrazza - tried to sit outside for breakfast one day, "Certainly", they said. Then marched us around the terrace, pointing at 2 empty tables we couldn't sit at & then back in the other door. "Sorry, you can't sit outside as there are no tables available.". Hmm.... maybe you should have ascertained that before you marched us in one door & out the other, telling us in front of all the other guests where we couldn't sit? Just a thought. La Terrazza again - tried to go there for dinner on our last night. Maitre'd asked if we had reservations (we didn't) & initially refused us because she was expecting 80 guests in 30 minutes. When I pointed out that I was looking at an empty restaurant with an empty terrace that had much more than 80 covers she then decided that she was, in her words, "willing to accommodate us". We weren't comfortable dining somewhere we were obviously not welcome so declined her "generous" offer. Here's something good: Seishin - after we decided not to be "accommodated" at La Terrazza we ended up here (another one you pay extra for), no problem not having a reservation. Best meal, food & service of the trip, so we lucked out on our last night! In suite dining - we tried, they failed. We had guests for dinner, canapes & champagne on the balcony, followed by a 3 course meal in the suite. The mains arrived & then nothing. 30 minutes after finishing our main courses our guests had to leave because they had an early start (rather embarrassing). Eventually we called room service & said as they clearly weren't going to bring the desserts could they at least come & clear away the dirty dishes? They seemed surprised & had either completely forgotten about us or our Butler didn't pass on the order when he went off shift while we were still having dinner. The next day we did receive an apology from our Butler & his supervisor, but no explanation as to what went wrong. Then later we received a bottle of champagne in our suite. On their own each of these things would have been just a little hiccup & easily forgiveable, but this many hiccups in 6 days? This was a very expensive one week holiday & we did have high expectations, after all according to them, "And in the ultra-luxury travel market — there’s the polished perfection of Silversea.". Polished perfection? Maybe they need to be clear that they're talking about the woodwork & not the service. I can only conclude that there is something seriously going wrong with the recruitment & the service management aboard this ship. An aside: Beware - the transportation costs to & from the ship in Venice as arranged by the company take on a whole new level of gouging. Having been to Venice many times we knew the prices being quoted were beyond crazy. For example, we arranged our own car to pick us up at the port & take us to the airport, our cost for a private Mercedes people mover plus luggage - USD 63.00. What they would have charged to make the same arrangements - USD 312.00. Water taxi - their cost USD 410.00, if you made your own arrangements - USD 150.00. Read Less
Sail Date: August 2014
Having cruised with Azamara last year and really enjoyed being on a relatively small ship this year we booked Silversea having first read of the Six Star luxury on offer. We joined the ship in Venice having spent the previous night there ... Read More
Having cruised with Azamara last year and really enjoyed being on a relatively small ship this year we booked Silversea having first read of the Six Star luxury on offer. We joined the ship in Venice having spent the previous night there as I had never been to Venice before. Whilst I enjoyed discovering this beautiful city I found the people living there really unfriendly and most unhelpful. At 1pm we checked in to the Silver Spirit and received assistance with our luggage and were offered a glass of champagne and a cold towel. The crew were helpful and did their best to please. The cabin on deck nine was well appointed and a decent size. The Butler introduced himself and I informed him that I drink mostly diet coke and could my mini bar be stocked with this. This request was ignored and I had to ask each day for diet coke through room service. Of the four occasions we used room service the order arrived correctly only once. The little touches were missing like the cabin fruit never making appearance throughout the cruise, the night time pillow chocolate being the same every night, the breakfast items were always the same where on Crystal there was always a special breakfast dish of the day. This was a port intensive cruise but the entertainment consisted of a couple of singers and a guy playing the piano. We would have liked to have had an act from a magician or comedian and some daytime activities. Whilst I appreciate we travelled in school holiday time I was just not expecting the number of children we encountered on this cruise. With the exception of Bingo and a trivia quiz there was no other organised activity and therefore the children on board took over the swimming pool completely every day allowing no opportunity for any other passenger to make use of this facility. The children were anything but well behaved and continually jumped in and out of the pool with loud shouts and screams. The other thing lacking that we had enjoyed on Seabourn and Crystal was the pool attendant. At this level and price it would have been nice to be greeted taken to the sunloungers and given towels. On this cruise you helped yourself to towels and then selected your sunlounger. Little things and touches were felt like returning to the ship even Celebrity offers a cold towel but not Silversea who offered just warm water. Generally the food in the dining was varied and acceptable although anything with chocolate was made from real very bitter chocolate including the ice cream. One night we dined in the Italian speciality restaurant which at best I could describe as average. If this restaurant was on land and I had eaten there I would not return. The portions in the restaurant were not very large and the lunch buffet was really quite limited in choice but excellent for those who like Cesar Salad everyday. We enjoyed the holiday but my choice would be Azamara for the overall cruise experience followed by Crystal and Seabourn. P.S. I requested a questionnaire form from the reception desk but they did not have any and told me to obtain one via the Butler but he did not have either. A big thank you goes to our cabin steward who was delightful and did a great job for us. Read Less
Sail Date: July 2014
we sailed last year on the silver whisper to the fjords of norway. that was our first time on silver seas ship. we loved it so much that we booked our next cruise while on that one. we were not disappointed. everything about the ... Read More
we sailed last year on the silver whisper to the fjords of norway. that was our first time on silver seas ship. we loved it so much that we booked our next cruise while on that one. we were not disappointed. everything about the experience was seamless. we booked 901 and 903, the grand suite and the adjoining suite for a family of 4. for us the experience of the silver seas is like being on a four seasons on water. the biggest perk of the large suite is free dry cleaning and laundry. heaven on the seas for me! check in was a breeze. we had spent two nights in venice before emarking. got on the ship at 2 and we were in our rooms within a half hour. we had the most amazing butler, catalino. nothing was impossible and he went out of his way to be accomodating to any wish. the food was similar on both cruises. we loved the japanese restaurant and champagne as well. we are not huge foodies, esp since we were traveling with two teenage boys. pizza was a huge disappointment. they must need a pizza oven to really get it right. we spent much of our time during the day off the boat. we had booked many our tours on our own. we did only silver seas sponsored tour, a cheese tasting which was terrific and well organized. croatia is beautiful, great ports, our favorite being split. diocletian's palace is not to be missed. slovenia is spectacular as well. all in all, this was another terrific cruise and we have booked for next year as well.   Read Less
2 Helpful Votes
Sail Date: July 2014
I booked a 'luxury cruise' with Silversea sailing out of Venice in July on Silver Spirit. Big mistake! Our outward journey was a complete nightmare - flight cancelled, 8 hour delay , no offer of food or drink all day, finally ... Read More
I booked a 'luxury cruise' with Silversea sailing out of Venice in July on Silver Spirit. Big mistake! Our outward journey was a complete nightmare - flight cancelled, 8 hour delay , no offer of food or drink all day, finally arrived in Venice 16 hours after checking in at Manchester to find our luggage was still in Frankfurt. Arrived at ship at 9pm ( 9 hours late) so the whole of day 1 was a complete right off. We were each given a pair of paper knickers, a toothbrush and a second hand T shirt. Our luggage arrived four days later during which time we were not allowed into the dining room (or three other dining venues) due to lack of appropriate clothing, we could only dine in our cabin or by the side of the pool Our cabin was not the spacious 'suite' they advertise and our butler was conspicuous only by his absence. We were not offered our choice of drinks for our mini bar, when we asked for a bottle of Prosecco it took 24hrs to appear. I had to spend a couple of hours each day sitting in the laundrette washing, drying and ironing the only clothes we had (no help offered there) . our king size bed was two singles and not amended as requested. Food is adequate- certainly not world cuisine as advertised. There is no bottled water available on Silver Spirit - only warm, stale desalinated water. At no time are you given a wine list - you are served what Silversea want you to have - a choice of 1 red or 1 white - again not chilled = these are wines which can be purchased in any high street supermarket. Waiter seemed generally unhappy and often brought the wrong thing. Due to our lack of formal dress we were denied access to much of the amenities on the ship. They couldn't even come up with a swimming costume so that I could use the pool and seemed at a loss to try to locate our luggage. I asked if they could charge up my phone for me - this was met with a blank face and a shrug of the shoulders. I have now been home 7 weeks and have not had the courtesy of a letter from Silversea. Six Star treatment ? I don't think so. My advice - keep your hard earned money and go with another cruise line this one couldn't care less! Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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