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Sail Date: August 2019
We sailed around the Adriatic on Celebrity Infinity. We embarked in Venice and probably the biggest disappointment of the whole holiday was that the ship’s departure was delayed by several hours so that the sail away from Venice was in ... Read More
We sailed around the Adriatic on Celebrity Infinity. We embarked in Venice and probably the biggest disappointment of the whole holiday was that the ship’s departure was delayed by several hours so that the sail away from Venice was in darkness. We had really been looking forward to a spectacular start to the cruise so were bitterly disappointed. From then on, the cruise fully lived up to our expectations. Whilst the ship is a bit tired in places, it is still very comfortable and well laid out with none of the queues and crowding that we have experienced on other ships. The crew are very friendly and provide excellent service. We had a balcony cabin and were at the stern of the ship. I had put in a cheeky bid for a family cabin using Celebrity’s new scheme and we were rewarded with two rooms and a huge balcony. This was cabin 9199 which did have a drawback as it was directly below the Ocean View Bar and the movement of tables and chairs above was quite intrusive. The cabin service was efficient and unobtrusive. We ate breakfast and lunch in the Ocean View buffet and were well satisfied with the food. It could get a bit crowded at peak times but we never failed to find a table. We had set time dining in the main dining room and shared a table with two other couples. The service was great and the food good with ample choice. We did use the new style Qsine and Tuscan speciality restaurants and were impressed with the food though you do have to pay a significant amount for the privilege. The experience in Qsine with the holograms was really something else. As we were dining at 8.30pm, the timing of the shows in the theatre at 7.30 and 9.30 did not suit us at all so we didn’t see any shows so cannot comment on the quality of them. Later in the evening we did go to a few events by the pool and in the Constellation Lounge. The silent disco was great fun. The house band Ocean’s Five tried hard but the female singer sang flat at times which was jarring on the ears. The other lounge entertainers were good and pleasant to listen to. We had the classic drinks package included which was perfectly adequate for our needs. Drinks are pretty expensive if you don’t have a package that is for sure. As Captain’s club members, we had 90 minutes free wifi which is just about enough for us. The wifi service is just about OK but slow at times. It is ridiculously expensive if you have to pay for it. On the other hand, the TV in the cabin was really poor with limited channels and a tendency to freeze. The cruise lasted for twelve days and with only two sea days was pretty full on in terms of the shore experience. We had been on the same cruise a few years previously and decided not to book any excursions as most ports were interesting enough to do our own thing. Koper in Slovenia was the first port of call and was pretty quiet on a Sunday morning although nice to stroll around. We decided to stay on board in Zadar and saved our energy for Split. Split was a really nice city with plenty to see. On our last cruise we had visited Salona and Trogir and had not seen much of Split so it was nice to take a relaxing stroll around the centre. We then went to Dubrovnik and previous experience had taught us to make an early start as it gets really crowded later on. It was a hot day but we managed to walk around the walls before it really got too hot. It is well worth doing but like everything else in Dubrovnik it doesn’t come cheap. The final leg of the Adriatic section was a visit to beautiful Kotor in Montenegro. This required a tender from the ship but again we went early so had no problems. Like Dubrovnik, Kotor gets really busy as the day goes on. It is quaint with narrow streets and fine old buildings and is well worth a visit. After a sea day, we arrived at Catania in Sicily. On our last cruise we had visited the tourist hotspots of Mount Etna and Taormina (well worth seeing) so we walked into the centre of Catania. It has many fine buildings and a beautiful square but in places it is suffering from decay. Nevertheless, it interesting to visit with the area around the fish market particularly lively. Another seas day and then Palma Mallorca. The city itself is great with bustling streets and a beautiful cathedral but the day was blighted by very badly organized transfers to and from the ship. The return transfer was particularly shambolic and we waited almost an hour and a half for a bus in the hot sun. The service was not provided by Celebrity but a local company but it really wasn’t good enough. Fearing something similar in Ibiza we decided to walk into town. Fortunately, we noticed a water taxi service right next to the ship (not mentioned by Celebrity) which took us right into the old town for 4 euros return. The transfer by bus was priced at 10 euros return. In both Mallorca and Ibiza we arrived in late morning and left in late evening which was not ideal. The final port before we disembarked in Barcelona was Valencia. The ship docked quite a long way out so the transfer to the old city took around 30 minutes. The old part of Valencia has beautiful old buildings and winding streets and is a joy to wander around. Disembarkation at Barcelona was straightforward and we had a quick transfer to the airport. We do cruise with Celebrity as a matter of choice and overall were not disappointed with the cruise living up to our expectations. The positives: great service, a comfortable ship, friendly like-minded people, good food The negatives: delayed departure from Venice, the transfer in Mallorca, poor TV service, timing of shows Would we cruise with Celebrity again – of course we would! Read Less
5 Helpful Votes
Sail Date: October 2018
This was my first "river" cruise (in quotes because we did not actually sail on a river, but instead around the Venice lagoon) and probably also the most "luxury" cruise I've taken. Next would probably have been ... Read More
This was my first "river" cruise (in quotes because we did not actually sail on a river, but instead around the Venice lagoon) and probably also the most "luxury" cruise I've taken. Next would probably have been my transatlantic cruise on Azamara a few years ago. I've done lots of ocean cruising, mostly on Celebrity but have also done Norwegian (next most frequent), Princess, Royal Caribbean, and Holland America in addition to Azamara. This was by far the smallest ship I've been on. The cruise was a one-week Venice-based itinerary. It coincided with the highest "aqua alta" Venice has experienced in 10 years, which threw some curves at the cruise staff as they tried to adjust our itinerary around the high water. Luckily we had several days during the week where it didn't rain...much! I mostly sail solo, and this trip there were a large number of solos on board (so far as I know, all women) due to a no-single-supplement deal Uniworld offered. I thought Uniworld worked very well for solo travel. They did offer a singles meet-and-greet one day midweek, but I didn't attend so can't report on that. Because of the small number of passengers and the open seating at meals it was easy to meet others and find a congenial table for each meal. I felt like the price I paid was an excellent deal for the cruise, though my budget and skinflint tendencies mean I will need to really keep an eye out for bargains if I want to do another cruise like this! I purchased my air travel independently but because I was arriving/departing the day the cruise started and ended, during the hours Uniworld specified, my transfers from Venice airport were included. That turned out to be a very good thing on arrival day--many folks who were arriving at the ship independently had all sorts of problems. Apparently the ship was not where Uniworld said it would be (due to the high water) and passengers were not notified of the change. Plus, when folks called the number for the ship that we were given for situations like this, nobody answered the phone for several hours. Passengers told about taking expensive water taxis while they motored around Venice searching for the ship, being dropped off in the wrong place, having to walk through hip-deep water balancing suitcases on their heads, etc. Luckily these tales were told by the younger passengers--I can't imagine how some of the older folks on board would have coped with that! I will definitely plan to use the cruise line transfers again for any future Uniworld cruises--although I hate arriving the day of the cruise due to possible travel glitches, it seems like the advantages of having Uniworld handle the transfers outweighs that concern. For me, though, the trip was smooth through a rainy, windy Mestre and Venice, past the poor soaked Venice Marathon runners, to the riverboat. It amazed me how small it looked--but I found that it had everything I needed for a great cruise and I loved the small ship! Short walk to anywhere, the cabin was very well-designed, there was a dining room and a lounge and an outside deck (I was on that exactly once due to the rainy weather we had that week.) There was entertainment in the lounge each evening--sometimes just the onboard keyboardist/vocalist (who was just fine for a low-key evening of drinks and conversation) and sometimes special entertainers like a trio who sang opera accompanied by their keyboardist. The entertainment was much briefer and less flashy and less varied than on an ocean cruise, but I thought it fit well with the tour-focused and very small River Countess cruise. My cabin was 323, one short flight of steps down from the main lobby and at the far end of the hall. The shower was wonderful, the service was wonderful, I was not bothered by any noise or odd smells, the TV had lots of options and many excellent movies available (though I only used it to watch CNN.) The decor was interesting (onboard as a whole, not just the cabin) and though I wouldn't decorate that way at home I really enjoyed experiencing it for a week. I thought the food was just great. I can't remember a meal or, for that matter, a dish I had that I did not enjoy. I'm still detoxing myself from all the eating and drinking I did on vacation and trying to get back to a healthy diet! Many of the menu options focused on Venetian/Italian dishes, and included a lot of local seafood though they always had several non-seafood choices. The menus for dinner varied each day but there were some "always available" options--I didn't try those but heard from others that the salmon was good but the steak not so much. The breakfast and lunch buffets were excellent--at lunch they had many new options daily, but at breakfast it was mainly the same items each day. They were all excellent,though, so I thought it worked quite well giving one a chance to try everything on one day or another. They had a complimentary red and white wine at lunch and dinner, which they varied every day. I tried both wines every night and then drank the one I liked better. There were only a couple of them I did not care for, though I think that was more my preferences and not that the wines were poor quality, but I am far from a wine expert. They also varied the coffee and the menu had info on the coffee was being served each day, in addition to describing the wines. All alcoholic beverages were included unless you wanted to purchase the higher-end wine offerings, which I did not do. I'm not a huge drinker but I did enjoy wine with dinner, a coffee-and-Bailey's every night, and an occasional draft beer (Italian of course!) prosecco or bellini. And lots of San Pellegrino! I also had lots of excellent coffee, lattes and cappuccinos. All were served quickly, graciously, and with a smile. The croissants each morning except on disembarkation day were just fabulous--I was so disappointed the last morning when the croissants on offer at 6 AM In the lounge had obviously been baked the previous day--the single discordant note where food was concerned! I tried the latte/coffee/tea etc. machine in the coffee bar the first day to make a latte, and I did not like it at all! But there was never a problem getting one made by the staff, so it was not an issue. I noticed they had lots of syrups on hand in the lounge if one wanted a flavored latte--did not look closely to see which types though. Because of the high water, our Monday walking tour of Venice and visit to the Doge's Palace was cut short to just a shorter walking tour of the higher-ground areas of Venice. It was picturesque and interesting, and visiting the edge of St. Mark's Square to see the hordes of tourists wearing their see-through pastel plastic hip boots, the board walks being set up and the water start to cover the pavement was memorable. Normally there would have been a night-time visit to St. Mark's Basilica on Monday evening, but part of the basilica (and all of St. Mark's square outside) flooded so Uniworld scrambled to have it rescheduled for later in the week--absolutely the best part of the week tour-wise and I am SO thankful they were able to make it happen! We spent part of a day in Padua and part of a day with a choice of Ferrarra or Bologna (I chose Ferrarra because I had no wish to experience the pasta making demo). They were interesting, but I know if I had not visited Venice before I would have been disappointed that the high water and the days in other cities limited my opportunity to see Venice itself. Normally the ship would sail about 20 miles up the Po River, but due to the high water we did not do so--can't say that bothered me since I'd read it was not very scenic and its only advantage was to make the bus trips to these other cities a bit shorter. We spent another day visiting "the islands of the Venice lagoon"...and that was fantastic. We saw an ancient cathedral from almost 1000 years ago and other interesting stuff. I LOVE old buildings so this was probably my favorite tour after the St. Mark's Basilica visit. Another day we went to Chioggia, yet another island in the Venice lagoon where we visited a fish market and got to see the flood gates closing on their canals to protect the town from another round of aqua alta. We also had a couple of afternoons of "scenic sailing" around the lagoon with a guide to point out what we were seeing and give some of the history of the area. I missed the second of those (and the glass-blowing demo on Saturday afternoon) because I had fallen into a habit of taking an afternoon nap. Not sure why I slept so much, except that the whole week was so relaxing--there was no late-night entertainment keeping me up late. Maybe I was just catching up from the sleep deficit I usually run during my working life. Maybe it was just the big meals, but every afternoon my eyes got very heavy and most days I slept for a couple of hours. The bed was VERY comfortable! On Saturday we finally were back in Venice and the water was down to allow touring of the whole city, but that had to be done on one's own. The included tours were a choice of two, and I chose the tour of the Accademia with Susan, the art historian and guide who had taken us through the Basilica and the ancient cathedral (and who was also the guide of my group for the abbreviated Venice walking tour on Monday, because I recognized her name from reviews I'd read of the cruise and made sure I was in her group!) I know a couple of passengers who were art historians themselves found her to be a little over-dramatic, but honestly I think for the general public like me she was perfect and covered things at just the right level to keep us all fascinated. In the afternoon there was a glass-blowing demo and shopping for Murano glass, but I didn't attend that. I think a lot of passengers chose to use that time to walk around Venice on their own--I just slept! The best part was at the end of the cruise, I had no bill to pay. Everything had been included. All in all, especially considering the luxury level of food/beverage/amenities offered, I think it was an excellent value. I had a great time and I think the staff did the best job possible coping with the weather conditions.  Read Less
3 Helpful Votes
Sail Date: June 2018
I chose the cruise because it was a decent price and I had never visited Venice before. I wasn't overly excited for the cruise before leaving, as I love cruising on the rivers and this was not on a river. From the moment we ... Read More
I chose the cruise because it was a decent price and I had never visited Venice before. I wasn't overly excited for the cruise before leaving, as I love cruising on the rivers and this was not on a river. From the moment we boarded though, we were totally pampered. The ship was beautifully decorated and even though we were on the bottom level, we never felt like we were less than the passengers in the suites. The drinks were free flowing and the bartender was always willing to try a new concoction. Our chef Bogdon was brilliant and made every meal special and delicious. When I saw him buying the fresh octopus at the local fish market, I thought to myself "Not eating that". Well I did eat it and it was so delicious, I had seconds. Our waiter Dan made every meal a fun experience. Always had a great smile and a little joke for us. It's little things like that that make a cruise special. The excursions that Uniworld arranged were great. We had wonderful and knowledgeable guides giving us so much information on the history of everywhere that we went. One thing that I was disappointed in was Uniworld's decision to discontinue the "Easy walking tours". I have a very bad knee and had some rib bruising and could no way keep up with the group. We also had people well into their 80's (87 yrs.) that had health issues and had a hard time keeping up. Take note Uniworld, most of your passengers are 60+ and some have health/physical problems. They should beable to be comfortable taking the tours and not have to struggle to keep up. Read Less
7 Helpful Votes
Sail Date: May 2018
Dalmatian coast on the Ponant ship Le Lyrial. Food and service: fair to poor. Wine: poor. No choice at dinner: 1 red, 1 white, 1 rose. All wines were French for the entire cruise. Whites were undrinkable. Outdoor furniture in common areas: ... Read More
Dalmatian coast on the Ponant ship Le Lyrial. Food and service: fair to poor. Wine: poor. No choice at dinner: 1 red, 1 white, 1 rose. All wines were French for the entire cruise. Whites were undrinkable. Outdoor furniture in common areas: poor and most uncomfortable (no cushions). Westin hotel dinner: poor. Cabins: small. Shows were poor. Singers were very good. We enjoyed the ports however don't sail on Ponant. We chose this cruise for the ports, and booked through Tauck. Departed Venice on May 24, 2018. Cleanliness, laundry and room staff all OK. Dance lessons were good. Only one type of beer available in the restaurant. Waiters were friendly but service was poor. We were a couple and looking to sit with other people for dinners. Maitre d' was unable to help us and in fact did nothing. Champagne was not drinkable - tasted off. Boutique was very expensive. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise because it fit perfectly with our school break dates being a teacher this is very important. It was also sailing in Europe so I could get to and from the boat in time for school on Monday. This was my second sailing ... Read More
I chose this cruise because it fit perfectly with our school break dates being a teacher this is very important. It was also sailing in Europe so I could get to and from the boat in time for school on Monday. This was my second sailing on the Star and the boat is small but easy to navigate. I find the bigger boats more entertaining with more things to do. I stayed in room 11611 which is directly under the buffet which means I didn't get much sleep as there is always something going on up there. I could hear them cooking and dropping plates at all hours of the day. I would not recommend this room however when I sailed on her out of Tampa I had no problems with my balcony room, and that was one of my all time favorite cruises. I did have this cruise comped from Casinos at Sea so I was not upset about the poor cabin with the price I paid. The first night of my cruise I was eating in Cagney's my favorite onboard restaurant. I like to eat early and I was eating as the restaurant opened. The restaurant manager came in and was upset about the night before's dinner serving. He started raising his voice and threatening staff while I was eating dinner. Putting them on 24 hour babysitting and other threats, unfortunately, this was not the only mention of the threat of being moved to a lower job position for making a mistake that I heard from the crew on this ship. It continued through two courses. He was also exceptionally rude on my last night after I had eaten there for 4 nights out of the 7-night sailing. That to me was the worst part of the trip. I enjoyed the ports however the NCL best of Olympia and Athens, and Opa! a Greek celebration I did not find these tours to be very good especially for the price. Would I go on the Star again? Yes, I enjoyed both trips on the Star that I have taken. However I hope they can work on their staff morale. Read Less
3 Helpful Votes
Sail Date: October 2017
We were looking for a cruise that would be going to Santorini on the day of my 60th and 1st wedding anniversary. The only cruise ship that was going there was the Norwegian Star. We were rather worried after reading so many mixed reviews ... Read More
We were looking for a cruise that would be going to Santorini on the day of my 60th and 1st wedding anniversary. The only cruise ship that was going there was the Norwegian Star. We were rather worried after reading so many mixed reviews that the standards would be not be to our expectations as we used to the Cunard and royal Caribbean cruise ships. We asked for room 9072 as this had good reviews and we were more than happy with it. Very spacious and refurbed. The house keeper outstanding (agnelo Cardozo) he was so kind and always happy. The food was a very high standard and plenty of choice. Cagney's and the bistro were outstanding along with Gatsby's champagne bar. Its a relaxing way to cruise instead of what we had experienced on previous cruises which suited us on this trip. Boat very clean. Drinks package are a good idea and the product choice all high street brands not local drinks. Great entertainment. As with all reviews its your personal experience. I would definitely recommend if you want an informal relaxing break. Read Less
3 Helpful Votes
Sail Date: October 2017
October 2016 did Venice to Barcelona at same time of year on Jade. We liked the layout and the general vibe of the Jade more. Perferred this itinerary Venice to Rome . So I guess it evened out. The bar staff in O'Sheenans were ... Read More
October 2016 did Venice to Barcelona at same time of year on Jade. We liked the layout and the general vibe of the Jade more. Perferred this itinerary Venice to Rome . So I guess it evened out. The bar staff in O'Sheenans were quick and polite, not so much the wait staff who at times seemed inconvenienced by the flood of guests. Loved Gatsby's and throughly enjoyed the martini tasting session on the sea day. Best dinner was at Moderno. Ate too much. Buffett left much to be desired, whenever possible avoided . Loved all the ports. Could not imagine Santorini with 6 or more ships in port . Over crowded with only the Star there.Saw a few of the shows. Enjoyed the flamenco guitarist. Cruise director Tom was lovely. All in all will cruise with Norwegian again as long as the price and ports match what I want. Read Less
Sail Date: October 2017
Had been on this ship before and wanted to combine this cruise with the TA. We enjoyed everything, shows, dining and the room. Not much to add about the dining as we did the specialty places every evening. Many of the staff we had ... Read More
Had been on this ship before and wanted to combine this cruise with the TA. We enjoyed everything, shows, dining and the room. Not much to add about the dining as we did the specialty places every evening. Many of the staff we had traveled with before and it was good to see them again. We elected not to get off the ship in Rome, had been there before, and the weather was pretty bad. Would have liked to see more excursions for those doing a B2B. Had an issue with a respiratory problem going around the ship. Have no idea what could have been done about it but it was not fun if you got it. The Captain was great. Actually looked forward to his talks about the area. Very informative and they got better during the cruise. Entertainment was top notch all the way, it was expected and they didn't let us down. Read Less
4 Helpful Votes
Sail Date: October 2017
I just returned home from a 7-day Norwegian Star cruise with my dad. We stayed in a two bedroom suite which means we also had the concierge service. This cruise is less expensive than other options and that shows in the overall ... Read More
I just returned home from a 7-day Norwegian Star cruise with my dad. We stayed in a two bedroom suite which means we also had the concierge service. This cruise is less expensive than other options and that shows in the overall experience. That said, you may choose it as a lower cost option as long as you plan to manage it for what it is. We were on the 11th floor which i do NOT recommend when you book. the renovated suites are on Floor 12 and the reservation agent neglected to tell me this. Also, if you stay in a two bedroom, the 2nd bedroom is really only good for kids. It's a small room and bathroom. The nicer area is the main bedroom. The concierge staff is mediocre at best. they do leave a snack in your room each day. It's nice but then room service and restaurants and drinks are free anyway. The in-room fridge costs you money which is silly if you are on a drink package. I assume they are protecting their costs so you don't provide it to others? but an honor system would provide great service so you can have a drink in your room without having to walk out to another bar. The beverage package is great to have. but be aware that if you like wine, then yo had best prefer the wine served on airplanes as that is what they pour all week as part of the package. they should offer better wine to the suite dwellers as part of the beverage package. The lead concierge on this ship was mainly disorganized. but the priority exit at port was great. If you do take this ship and Athens is a port, be very very aware that getting back on the ship could take an hour and a half because of the port authority there. The ship staff will NOT tell you this and it was a terrible experience. I would recommend booking extra specially dining. You will likely never want to eat in the main banquet halls for lunch or breakfast. A huge positive is that in the suites you do eat in the Moderno and Cagneys at lunch and breakfast as this was excellent. Room service breakfast is available and convenient. It does not taste very good but it was very useful on early excursion days. The bar areas are nice to sit in. The entertainment is mediocre but still fun to get out. We did not really like the shows - we saw three. i have seen much better on other cruises. The casino is decent. On shore excursions, we booked our own. A huge learning is the bets way to go is likely to just hire one of the guys standing outside when you get to port. they were less expensive than what I booked on my own through trip advisor. And they are private so you are not herded around as you will be on the ship's shore excursions. The port son this trip were all lovely. Seeing Croatia and Montenegro was great as was Greece. So overall, this cruise is fair but it could meet your cost trade off needs. Just don't expect 5 star service. You can still have a great time and see lots of amazing places. Read Less
3 Helpful Votes
Sail Date: October 2017
Let me start by saying I don't usually complain. I am not an habitual holiday moaner. The Star is a beautiful ship and I have had some wonderful NCL cruises in the past but this time it was all so wrong. It started with a 6 hour delay ... Read More
Let me start by saying I don't usually complain. I am not an habitual holiday moaner. The Star is a beautiful ship and I have had some wonderful NCL cruises in the past but this time it was all so wrong. It started with a 6 hour delay at the terminal due to fog - can't be helped but it was so badly managed. Bottles of water and chocolate bars were the only refreshments offered and some people waited over 8 hours to board. When we were given numbers to board ( we had number 1 due to disabled mum and 2 year old travelling with us) we thought it was all under control. When the first number was finally announced they were ignored and everyone just charged to the counters. Mum in wheelchair could not get near. People in front with number 7, 3, 5 were served ahead of us with no question???? Total carnage. Anyway now onboard and disabled cabin is beautiful, clean and spacious. Then door key stops working - 2 hours to refit. Finally on our way and all well till breakfast. Mum not too well so asked for a tray to take her breakfast to her cabin - 'no ! We don't have trays' - says assistant carrying a tray. Found a discarded one and took that. Later asked for latte ( had free coffees as onboard offer) 20 minutes later delivered to wrong table and cold. Asked someone else for latte - 'get it yourself from cafe Java' was the reply! And so it goes on with small annoying things adding up. ( Latitudes platinum members get free water, chocci on the pillow at night, strawberries in the cabin - nothing !!!) The ports we knew would not all be easy as one was tendered and not suitable for mum's disability scooter. Reception staff were the least helpful and rude of all. My son missed the queue for tender tickets due to a sleepy child and was told most rudely he could not get off then! As a gold member he was entitled to priority tendering but was not even told of this and so was disappointed. We went back later and just got shrugged shoulders. We were so looking forward to Mykonos as it would be a port mum could negotiate on her disability scooter but it was changed to tender late the evening before. I asked at reception if they could offer some help or advice - 'no, she can't get off' was the reply. I asked if maybe we could borrow a manual wheelchair for an hour just to let her go ashore - 'if you pay $200 dollars to hire for the week - company policy' was his curt answer. I asked again is there anyway you can help? 'no'. Can we dismantle the scooter and take it? 'No - company policy ' I ended in tears as this cruise was for mum's 80th birthday and she did not end up getting off at all I hate to complain but I finally filled in an official complaint form as I feel it should have been stated at the beginning when we were booking that the ports would not be suitable for disabled people - it was announced on the public address system at several of the docked ports that they were not advisable for wheelchairs Overall it felt that there were not enough staff to cope in the market cafe leaving them overworked, stressed and miserable - it's hard to smile when knackered. A disappointment for mum's final voyage as she has now conceded she will no longer travel due to her limited mobility and the impact on the rest of the family. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise for it's Sunday to Sunday schedule, its Itinerary and affordability as I chose to sail with my two sisters. Our cabin stewart was clearly not very experienced and failed to give us basic service, daily newsletters, ... Read More
I chose this cruise for it's Sunday to Sunday schedule, its Itinerary and affordability as I chose to sail with my two sisters. Our cabin stewart was clearly not very experienced and failed to give us basic service, daily newsletters, debarkation instructions, time change advisories, and also failed to convert our sofa bed to a sofa daily. When we asked him about it, he claimed that he had not been told to do it so it was not his fault. Some of the shore excursions where not well described for mobility issues and therefore we had to cancel some of them at the last minute and this caused some disappointment. Our boarding was delayed by 5 hours as heavy fog made our ship's arrival late. This late embarquation was very poorly handled. Crowd control could have been better managed. We signed up for the Thermal Spa pass and that was a wonderful way to spend relaxation time on board. The ship is well maintained and very pleasant to be aboard. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise for the itinerary and the freestyle dining. Neither disappointed. Embarkation and debarkation were easy and organized. Ship was a bit dated, but still in good shape, neat and clean. The balcony cabin was a little ... Read More
We chose this cruise for the itinerary and the freestyle dining. Neither disappointed. Embarkation and debarkation were easy and organized. Ship was a bit dated, but still in good shape, neat and clean. The balcony cabin was a little worn,but a good use of space. Dined at Cagney's Bistro, Versailles and the O'Sheehan's. The buffet was crowded and a bit chaotic, but did the job for breakfast. The guys at the omelet stations were fantastic. The hostesses, bar and wait staff were top notch everywhere. WE really enjoyed the food in all the dining rooms. The entertainment and shows were mediocre, but nevertheless, we found them entertaining. Lost at the casino and bingo. This was our 9th cruise on NCL and were a little disappointed that it seemed they took us for granted, no special acknowledgments at all. Cabin attendant did a good job on keeping the room clean and fresh, but not even one animal shaped towel. The ports were all great even though the visits were short. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise because it offered so much in regard to the ports we were going to experience. The ship was really clean and the entertainment in the bars was fun and offered variety. The dining room was really beautiful and ... Read More
We chose this cruise because it offered so much in regard to the ports we were going to experience. The ship was really clean and the entertainment in the bars was fun and offered variety. The dining room was really beautiful and spacious and the wait staff were very attentive. The food always good no matter what we chose to order. The menu offered many choices. The main theatre was very comfortable with a good view from practically every seat. The entertainment in the theatre was very professional and held our attention all the time. The activities offered on the ship were many, although we didn't participate in many of them. The cruise director had a great personality and could be so funny. The captain was very informative about the ports we were approaching. The weather and other details were mentioned in his announcements. The service everywhere we went was great and all of our questions were answered immediately. The ports we visited were exactly what we were expecting and the tenders were running efficiently. Embarkation and disembarkation was made very easy. We were very comfortable throughout the whole cruise. We'd recommend this ship. Read Less
Sail Date: September 2017
I'm no cruise connoisseur and this was in fact only my 3rd cruise in 25 years, the others being with Norwegian in 1992 and Star Clippers in 2009. Both quite small ships which I thought suited me best as I didn't like the idea of ... Read More
I'm no cruise connoisseur and this was in fact only my 3rd cruise in 25 years, the others being with Norwegian in 1992 and Star Clippers in 2009. Both quite small ships which I thought suited me best as I didn't like the idea of being one among thousands arriving in every port but I was persuaded by friends to go on this cruise and I'm glad I did as, despite the size of the ship and the 2000 plus passengers, this ship never seemed overcrowded. We were on the Deck 8, Cabin 8008, and this was a pretty good location overall. We had some teething troubles, such as our door not working and taking almost 30 minutes to gain access, our shower having a leak of some kind, and an issue with the TV. All were resolved by the 2nd day. The itinerary was something of an issue, as an environmental group protest in Venice meant that we were unable to leave the port till much later than planned and this meant we arrived in Dubrovnik very late, resulting our missing the opportunity to do one of the two key things we wanted to do there. (We wanted to do the cable car and walk the walls but were too late to go on the walls) The other ports visited were great with the exception of Katakolon which had nothing to offer unless you were to take the 'official' tour to Olympia as there was little time to arrange your own tour. Food on the ship was good everywhere we ate and service in the main was excellent although we felt that we were rushed out of the Teppanyaki restaurant for the next sitting and we did find one of the wine waiters a bit rude in Cagney's when we chose not to drink a premium wine (we were on an Ultimate Drinks package and saw no need to spend the extra). Entertainment was excellent overall, but it would have been nice for there to have been a 'west end' or 'broadway' type show with a story rather than reviews etc each night. One thing to be aware of if you're in one of the forward cabins as we were is that you'll most likely hear all the rehearsals for each daily show too (at some volume). Spinnaker lounge entertainment was good fun each night albeit a little 'holiday camp' style sometimes but since I won the weeks Karaoke competition I have to say it was fun :-) I will most likely go on another Norwegian cruise and would definitely consider the Star again although I'd consider the itinerary more next time. Read Less
2 Helpful Votes
Sail Date: September 2017
We were invited by a group of friends to join them for a 21 day Italy trip, ending with a 7 day cruise out of Venice. Of course, we said yes. We spent extra to book a mini suite since this was our first cruise. We immediately received ... Read More
We were invited by a group of friends to join them for a 21 day Italy trip, ending with a 7 day cruise out of Venice. Of course, we said yes. We spent extra to book a mini suite since this was our first cruise. We immediately received an offer from NCL about bidding for an upgrade to a family suite. The scale was 0 to 1500 dollars. On a whim we bid 250. A couple days later, we were notified we got the family suite! Exciting. So,we got special boarding priorities, a butler, complimentary breakfast and lunch in a specialty restaurant every day. The suite was huge, floor to ceiling windows, huge bathrooom, espresso machine, it was great. The staff treated us like celebrities. The Ports were awesome, shore excursions were good, except for a couple which we could have done on our own. Now the negative, dining. Our specialty restaurant was exceptional. However we would eat dinner with our friends every night in complimentary restaurants. Without exception, the food was quite disappointing. Every complimentary restaurant served luke warm, mass produced food. One experience was a lite dinner of Coney Island hotdogs. A half hour later we were served cold French fries and hot dog. After sending it back, waited another half hour and served hot french fries, Luke warm hotdog. The cafeteria style buffet food was Denny’s quality. However spent about $50 in a specialty restaurant and it was excellent. Was quite disappointed, had always heard cruise dining was exceptional. Read Less
2 Helpful Votes
Sail Date: September 2017
Chose a cruise from Venice that stopped at Santorini, Athens, Ravenna and Dubrovnik as we have never been to any of these destinations. Our cruise didn't go to Santorini or Ravenna so not a great start, we got offered $100 each. Most ... Read More
Chose a cruise from Venice that stopped at Santorini, Athens, Ravenna and Dubrovnik as we have never been to any of these destinations. Our cruise didn't go to Santorini or Ravenna so not a great start, we got offered $100 each. Most of the other couples we spoke had not been offered anything. Please bear in mind that when you book your specific cruise you might not actually go there and they reserve the right to change it at anytime! The freestyle dinning was just mental, typical wait if you shared was 45 mins to get a seat. If you wanted a table for 2 it would take an hour! Once you got seated the service was good but slow. Typically we would head out at 7pm and it would be after 10:00 before you got your finished! We booked all inclusive but found it to be a bit of an oxy-moron as you still had to pay for coffee, water and a list of many other things. Th advert said that all inclusive also included ALL service charges, tips and gratuities but NCL still tied (very hard) to charge us. We were on the 4th floor and it was horrendous, very noisy as this was the main level for getting on and off at each port. There was a hive of activity constantly going on. Add to this the 50 billion (honestly, no exaggeration) announcement from Tom the bloody cruise direction then you get the idea. The trips onshore were really expensive and hundreds of pounds each, it felt that NCL were constantly trying to rip you off and we also had to check everything. Shame. The service from the staff was mixed from down right rude to fab. I found the staff in the trash bar to be rude but the guys who look after your room were fantastic. The entertainment in the main theatre was really good but this was only 45mins once a day. There was a live band with the worst singer in the planet that popped up everywhere. The cocktails and the red wine where fantastic but glad we had a drinks expensive as prices were highly inflated. Food was good, not great, never bad but not as good as I thought it was going to be. The market cafe buffet were you can just grab a plastic plate and help yourself was exactly like school dinners. It was also the noisiest place on the ship, maybe even the planet! This was our first cruise that we booked and we will never ever cruise again. Constant noise, massive queues, never got to see our chosen destinations, naff entertainment and bloody tom the cruise director are the main reasons. Read Less
6 Helpful Votes
Sail Date: August 2017
The staff, service, entertainment and food are excellent. However the ship is badly in need of a refit. The public areas appear cramped particularly if you compare this ship to the Pearl. Gatsby's cocktail bar seems to double as an ... Read More
The staff, service, entertainment and food are excellent. However the ship is badly in need of a refit. The public areas appear cramped particularly if you compare this ship to the Pearl. Gatsby's cocktail bar seems to double as an art gallery and bistro. Could also do with more public rooms. The itinerary was excellent Venice, Kotor, Corfu, Santorini, Mykonos, Dubroninik, Venice. However in some of the ports we only had half a day but I understand we were probably hard pressed to get all of them in. I particularly like d the way the sun decks were set up and we rarely struggled to get a bed. The sports bar is excellent and the food/drink very good. The drinks package is value for money and the waiters and bar staff were attentive. The ship was well run, clean and efficient however the buffet restaurant is a disappointment as it needs an up grade. Read Less
5 Helpful Votes
Sail Date: August 2017
This was our third Uniworld cruise so we had two others to compare. As with the others, we thoroughly enjoyed this cruise. That is not to say there weren't a few negatives which I will get to later. My comments are intended to be ... Read More
This was our third Uniworld cruise so we had two others to compare. As with the others, we thoroughly enjoyed this cruise. That is not to say there weren't a few negatives which I will get to later. My comments are intended to be constructive and I would not want to let them dissuade you from taking this cruise. First though, I need to acknowledge the exemplary crew. They were always at the ready to happily do whatever was requested. They are very personable and go out of their way to make sure you aren't lacking for anything. Even up to the Captain who joined us for a drink and a bike ride (on separate occasions). Nobody knew each other before the cruise but we soon formed a group of ten. Being part of such a group goes a long way to making the cruise that much more fun and enjoyable. I would encourage anyone to quickly make some friendships rather than go it alone as a couple. Food was always very good. Presentation and service was excellent unless, of course, you opted for the buffet (breakfast and lunch) then you know who to blame. There is a fixed menu for the Captain's Welcome and Farewell dinners. We can't agree with the few criticisms regarding lack of choice as the meals were top notch. Maybe those with a food restriction of some sort could possibly find it less than ideal. Even though the Po River had dried out and we were 'confined' to the Venetian Lagoon, we did not feel we missed out on too much. Only one day was impacted when we had a longer bus ride to Bologna than what would have otherwise been the case. Being all inclusive is the way to go. You are not forever signing charge slips, paying for tours and/or handing out tips as on an ocean cruise. The decision becomes which tour shall we go on rather than how much is it going to cost us. "Front of the line" and/or exclusive openings is terrific - no mobs and long lines to have to tolerate. The local tour guides were impressively knowledgeable, maybe to a fault. Sometimes we felt a little overwhelmed by long history lessons - but there is so more than what we have in North America. It may well be a case of what is too much for some is too little for others - damned if you do and damned if you don't. The guides' English vocabulary was really good and I was often surprised at some of the words I wouldn't have expected from someone using a foreign language. But they all seemed to have been trained at the same school where they learned our words properly should have an extra vowel tacked on the end. Something like "Nowa, let'sa walka this waya" or "Crossa over the bridgea". I'm not being critical as it got to be somewhat humorous at times. I guess it's a part of the Italian DNA. Admittedly, we didn't get the book out and compare square footage. But the cabin gave us a sense that it was smaller than, for instance, the same cabin on the River Princess. Maybe, the positioning of the bathroom door was a factor. Someone could easily lose a knee cap if s/he was sitting on the edge of the bed and the other person unknowingly came out of the bathroom too quickly. Having said that, the cabins are very well appointed and clean. The fairies who come into your cabin when you aren't there to make your bed, etc., do an excellent job. The big negative? The horrible internet service (and I use the term 'service' loosely). More often than not there was intermittent service or none at all - even if the ship had been tied up all day. Then, if and when you could get access, it was very slow - reminiscent of the old dial-up days. More than once I encountered a service drop in the middle of my trying to do something. A relatively minor point: I'm not sure if it was the particular driver at fault or the schedule. The long drive from Milan to Venice was very slow. It was very unusual for us pass another vehicle - they all passed us. The other bus with us had long disappeared out of sight. If it was a scheduling matter, I don't think it is necessary to leave Milan quite so early. We opted to not do the Rome extension. Read Less
8 Helpful Votes
Sail Date: July 2017
we had a very good offer and it was to places that we had never been before. The staff on the ship were very good. I thought it was wrong we had to pay $15 each for shuttle buses to and from a couple of the ports to get anywhere! also the ... Read More
we had a very good offer and it was to places that we had never been before. The staff on the ship were very good. I thought it was wrong we had to pay $15 each for shuttle buses to and from a couple of the ports to get anywhere! also the fact that they charged surcharges for quite a few of the restaurants, but the main a la carte restaurants were very good. Buffet restaurant a bit of a scramble as is usually the case so we avoided that but O Sheehans and the 2 main restaurants were very good. the entertainment was very good, the shows that we saw were excellent. there was something for everyone on it. the sunbathing area on the back of the ship was great it was quieter than the main pool area that was full of kids, but I think they should of had an adult only pool on the back and not another kids pool! Read Less
6 Helpful Votes
Sail Date: July 2017
Excellent Ship, Staff, Food and the entertainment programme was amazing from the staff organising the White Party and Sail away party, and the evenig shows were fantastic. Norton who was the barman at the Bier Garten along with Melvin ... Read More
Excellent Ship, Staff, Food and the entertainment programme was amazing from the staff organising the White Party and Sail away party, and the evenig shows were fantastic. Norton who was the barman at the Bier Garten along with Melvin made our holiday experience one to remeber with their friendly atmosphere at the bar. Bonny made our Anniversay night one to remember in Versai. Alena in the buffet with her washy washy happy happy attitude and all staff, the buffet was amazing with a good choice for everyone. We had 2 balcony cabins our cleaner was so good and ensured our room was clean and welcoming from day 1. If like me someone who reads the reviews and have cruised previously; was so glad we picked the Norwegian Star what an amazing cruise and all the staff made our holiday the best it could be. The service was amazig we have a son with an Allergy and they took the time to care, the guy who dealt with this in Versai was so good at what he did. The pool slides were so good and the entertainment by the pool "Mr Sexy Legs" my Husband did not win but hey at least he took part. We had our 2 Teenagers who have said this was an amazing cruise our Daughter had the ittinerary for the entertainment maped out we were so tired. Read Less
5 Helpful Votes
Sail Date: July 2017
Itinerary good, although some weird arrival times and short shore time in a couple of ports. Had issues with website prior to cruise because it was a 2 week cruise but website would only show 1 weeks itinerary ect. This caused issues ... Read More
Itinerary good, although some weird arrival times and short shore time in a couple of ports. Had issues with website prior to cruise because it was a 2 week cruise but website would only show 1 weeks itinerary ect. This caused issues with booking the thermal suite ect. Guest Services staff had major attitude problems when it came to dealing with complaints. Basically they had a don't give a monkeys attitude and would go and hide in the back office for 10 minutes and leave you waiting at the desk just to annoy you. One guy we met at the desk had asked for water to be delivered to his room and was brought a large bottle of car battery distilled water???? Some of the cruise ship staff were absolutely brilliant others not so good . Food was good but sometimes delivered cold although it was no problem to change it. Cabin didn't require an alarm to get you up as the noise from the anchor and rope machinery shook the cabins to a point where the toilet door would fly open ect. Could only see 2 thirds of the TV in the cabin due to the fold down bed on the wall. Apart from the issues above the cruise was good generally just a pith about guest services. Read Less
9 Helpful Votes
Sail Date: July 2017
Was SUPPOSED to be a 33 day Hong Kong to NZ experience of a lifetime Might have been if we didn't skip every other port as the ship was operating on only one azzipod. NO ports in New Zeland or Tasmania. Had to be towed back to ... Read More
Was SUPPOSED to be a 33 day Hong Kong to NZ experience of a lifetime Might have been if we didn't skip every other port as the ship was operating on only one azzipod. NO ports in New Zeland or Tasmania. Had to be towed back to Melbourne by 3 tugs All over Australian news. Camera crew at ports. Hundreds gave up and jumped ship Missed most of what we took this cruise to see. Yes things break but this was an on-going issue for months .. The staff contradicted each other---corporate LIES possibly?? Shore excursion staff was rude and no help with problems On the few positives, the food was better than expected and the cabin was always clean although the drains had to be cleared on several occasions. The wait and service staff were kind and apologetic. Getting off the ship was simple as we abandoned the ship in Melbourne, although messages left in our cabin were contradictory. Some didn't even have the correct date. But it was better than getting on in Hong Kong which took hours. Excursions were poorly planned waited HOURS to get into the Singapore zoo. They had NO idea we were coming. Getting 100% credit on NCL is insufficient after missing so much. Flight and hotels were expensive for nothing. Passengers in revolt.. NCL VP came to ship was of no help. Read Less
5 Helpful Votes
Sail Date: July 2017
This is the 3rd time for us aboard the Star. She's an older ship who is starting to show her age. It was purely coincidental that we were on her 3 times (Pacific Mexico cruise out of LA, Baltic Cruise and now the Adriatic)... just ... Read More
This is the 3rd time for us aboard the Star. She's an older ship who is starting to show her age. It was purely coincidental that we were on her 3 times (Pacific Mexico cruise out of LA, Baltic Cruise and now the Adriatic)... just worked out that way. The crew said that she'll be entering dry dock next year, and some of the systems and furnishings are past their prime. Ship-wide water pressure failed 3 times (once when I had shampoo in my hair), there were 2 major sewer blow-outs that stunk the whole boat up, but at least it didn't catch fire and sink! Overall, the cruise was exactly what we wanted, an economical way to get to see a wide variety of interesting places. The view of Venice upon departure was worth the whole price of the cruise. We've been to Venice several times before, but it just gives you such an awesome perspective to be 10 stories up above the water, looking at the leaning towers and narrow alleys of Venice. Ravenna - meh... not sure why they stop there. So-so place, with a little bit of history, but by far the least interesting place. We just took the shuttle (rip-off, should have called a cab) and walked through the old town. Good gelato at Sorbetteria Degli Esarchi https://goo.gl/maps/gSVhCbXyz8r Olympia - probably our 3rd-favorite stop. Skip the ship's excursions and call Andrew (AKA Andreas) at Tours by Locals and he will show you an awesome time. https://www.toursbylocals.com/Olympia We spent under $250 for a whole day as a family with him as a private driver and he custom-built the tour for us around the island. Of course we hit the archaeological site, but then he took us to Klio's bee farm and we had a lovely time with her. Klio gave us a private tour of her little beekeeping operation, shared some fresh apricots with us from her orchard, and then gave us some spoon sweets that she makes. Very relaxing but awesome experience. http://www.klioshoneyfarm.com/ Athens - goodness that place is an armpit. If not for their Acropolis, that place would be a festering garbage pit. We've traveled all over, and you know it when people despise you. That's how we felt when we got off the boat. The taxi drivers were fighting with the port security staff over where they could park and how they could approach passengers. We fought our way through the riffraff and caught a cab to downtown for 20 euros, then met up with another Tours by Locals guide who walked us through the old town. We connected with Chantel as our guide and it was fun to have her perspective as she walked us through the market and directed us to an awesome restaurant. Her attention to our experience made up for the bad experience at the port. Again, we paid a fraction of the ship excursion price for an awesome experience. https://www.toursbylocals.com/TBL/WebObjects/ToursByLocals.woa/1/wo/ZIYaCYNiaKqi9XHSZVPXFw/7.67.1.3.1.15.5.1 Montenegro - 2nd favorite port of call on the trip. Such the complete opposite of Athens. People who are glad you're there, very open to outsiders and very hospitable. We met an extraordinary woman cab driver just by chance and she did a great job serving as our guide for the day. We spent an hour walking through the walled city, and we were lucky because it was a weekend day and the green market was in full swing. I would highly recommend Movida Beach as an awesome, family-friendly spot. The food that we ordered from the nearby restaurant was world-class in its freshness and technique in preparation. Best food we had on the trip, hands-down. https://goo.gl/maps/1rzRqRsy5mB2 Order the shrimp in busara sauce... life-changing seafood dish. Split - best port on the trip. The Roman history is just so, so awesome. Best part of the day for us was finding a little shop that rented Roman togas for ladies and soldier's armor for guys. They let you walk around for 15 minutes and take as many pictures as you want. So, so worth the 80 euros we paid to rent 4 outfits. The place that rents the clothes is right outside of the Ethnographic Museum https://goo.gl/maps/14NcMFUZtq82 Again, we were lucky to be there on a day when the street market was in full swing. Bought some cool Nazi silver coins and made a connection with some interesting antique dealers who sell cold-war-era memorabilia. Food was not as good as Montenegro, but still interesting and decent. Bottom line, if I had to go back to anywhere, I'd be spending weeks in Croatia and Montenegro. Awesome, awesome places filled with hospitable people. Economic prices for everything and really cool history and food. Read Less
10 Helpful Votes
Sail Date: July 2017
Word of mouth referral, options at booking were good and enticing. We stayed in Venice a couple days before and loved seeing the city. We were not sure what to expect to check in and it was very smooth. Would recommend going early to avoid ... Read More
Word of mouth referral, options at booking were good and enticing. We stayed in Venice a couple days before and loved seeing the city. We were not sure what to expect to check in and it was very smooth. Would recommend going early to avoid lines. Room was ready by 2 pm or so after we had our first meal on board. They do take your passports at embarkation which we were not expecting so make sure to take pics or make copies of them just in case. Nice to be able to tip ahead so we did not have to work about any tipping on board. We did leave our porter a little extra b/c he was so amazing. Activities on board were great. Pool was not the greatest - would have expected at least one more pool. Nice slide etc for kids but not enough room to swim for adults. We did see one show but would have liked to see more but there was no time. Special dining was amazing and would highly recommend. Santorini was supposed to be on our port list (one of main reasons we booked this one) and they changed it several months prior. I called to ask why and they could not give me a reason. I was VERY disappointed about that but nothing we could do. They replaced it with Olympia Greece which was again disappointing compared to Santorini. Croatia was amazing and we should have had more time there! Read Less

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