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Sail Date: November 2013
We travelled from Venice via N Africa, S Spain and then round the Canaries/Madeira before ending the cruise at Tenerife. We had an outside suite the first week and an outside cabin the second week. Plus points: The ship was very nice ... Read More
We travelled from Venice via N Africa, S Spain and then round the Canaries/Madeira before ending the cruise at Tenerife. We had an outside suite the first week and an outside cabin the second week. Plus points: The ship was very nice with excellent meals, clean cabins and the staff (with some exceptions - see below) were very friendly and couldn't do enough for you. Negative points: We were on the ship for two weeks. However the menus and entertainment repeated on the second week so it was a bit like groundhog day! Some variety would have been nice. The trips were overpriced and not good value for money. We booked to go to Carthage - and the Medina for shopping. We only stopped for 30mins in Carthage but we did get taken to a carpet factory for over an hour - no mention of that in the brochure!! - The medina was a whistlestop tour with no time to look at the shops but we did get taken to an overpriced shop where the guide was obviously on commission for anything bought by his tour group. In subsequent ports we found it cheaper and better to arrange our own excursions. When we complained to MSC about the poor quality of the excursion they totally ignored us, and have done even since we contacted them on our return home!! The on-line tour guide said that the daily service charge was levied to ensure that all staff members received a fair share of customers tips. We talked to several members of staff who told us that they did not receive these monies, just the basic wage, so we elected not to pay the charge (IT IS NOT COMPULSORY) We tipped those staff members who we received good service from, rather than swelling MSC's profits. The shipboard excursion staff were most unhelpful when we wanted to make a complaint about the Carthage trip and as I said we are still waiting for a reply some 5 weeks later!! The Accounts staff were dismissive when we said we did not want to pay the Service charge and we had to return the second week to say we did not want to pay again. The reception staff suffered a lot of complaints from many passengers and one in particular responded like a "pitbull". She had obviously failed the customer service course. In summary - the price we paid was very cheap for the two weeks and we thoroughly enjoyed it - just wish someone had told me a bit about what to expect before we went.   Read Less
Sail Date: October 2011
It was suppose to go through Egypt that was cancelled due to unsafe conditions So it changed destination and mainly went Canary Islands But that wasn't the only problem food,attitude,lack of communication Rudeness from ... Read More
It was suppose to go through Egypt that was cancelled due to unsafe conditions So it changed destination and mainly went Canary Islands But that wasn't the only problem food,attitude,lack of communication Rudeness from office staff., price of excursion and no information I would never recommend travelling on msc.to my friends . No matter what. The hole trip was on a bad experience But the staff in dining area top class. The accomadation wasn't very clean shower had mould in bathroom The intertamement was terrible. Drinks to expensive Bar staff not very helpful. Transport from airport to ship was late after our 24 hour trip from Australia Embarking took a long time Not at all smoothly . The ports were very good and interesting but in the end would not say it was a good cruise.i have travelled with NCL they are so classy compete to msc I hope you have improved Read Less

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