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2 Helpful Votes
Sail Date: September 2016
On September 9 my wife and I boarded Celebrity's Solstice in Vancouver for a back to back cruise Hawaii and then on to Australia and New Zealand. This was our 12th cruise with Celebrity and we had already been on Solstice's ... Read More
On September 9 my wife and I boarded Celebrity's Solstice in Vancouver for a back to back cruise Hawaii and then on to Australia and New Zealand. This was our 12th cruise with Celebrity and we had already been on Solstice's sister ships so the layout and mechanics were very familiar. Boarding itself was painless and Vancouver knows how to organize it right. We were checked and and onboard in less than 30 minutes. Our stateroom was also ready, a pleasant surprise. Our cabin steward turned out to be the absolute best we have had both on Celebrity and on other lines - amiable, discreet, learned our schedule and always had the room ready when we needed it. Absolutely top notch. The first disappointment came with the Dining Room. We first noticed that the Menu format had been changed, apparently with the only purpose of discouraging passengers from ordering both an appetizer and soup or salad. Before,these had been presented as separate sections. Now, they are all lumped together, causing the impression that you need to choose one or the other. We continued to order both. The quality of the food had definitely deteriorated from our last Celebrity cruise late last year. There seems to be a very heavy reliance on serving braised cheaper cuts of meat, The soups were very hit or miss - one day the French Onion soup (a permanent offering) was excellent, the next almost inedible. Most of the other soups were just bad, I was offered a 'Pasta Fagiole' which had neither pasta nor beans, just a thin, watery tomato concotion. There also seems to be an aversion to any vegetables - on the rare occasion when one (Green beans) appeared with the entree the portion was so small as to be laughable. It appears that they are considered decoration, not part of the meal. One of the Assistant Maitre D's told us that further cuts to the menu are in the offing. The cafeteria was pretty standard in terms of its offerings and service. We did observe that some of the staff didn't seem to have their heart in their job. I once spent a long time waiting for some fries while a pan full of them was sitting 3 feet away from me and the server continued to chat with a colleague. When I finally called their attention they both seemed to be quite put out. The bar service was another huge disappointment. Not only did we have to send drinks back because of no perceivable alcoholic content but we were routinely served drinks where inexplicable mistakes were made. My wife ordered a frozen Margarita which turned out to have been made with tonic water. I ordered a Vodka and Tonic which was made with Club Soda, And, to be clear, all this took place when there was no rush or crush of people at the bar. At $10 a drink Celebrity could certainly do better. Entertainment was just awful. The live music in the main Atrium was OK, the usual but by 10:00 at night it was all gone and the ship was as silent as a tomb. The offferings in the Main theater were beyond mediocre and the ship could only bring itself to offer a movie in the movie theater twice - at the same time is was being shown on the in-room TV. Throughout the ship (and this is unfortunately true of almost every line now) the nice nooks and crannies where you could stop, sit, relax or read have all been turned into revenue-generating activities, The library is nice but tiny. In short, I'm afraid that what we commented on here is just a reflection of Celebrity's changing direction in terms of less service to the passenger. We're scheduled to sail on Millenium in January - will wait to see if these criticisms were unique to Solstice or if they reflect a different policy on Celebrity's part. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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