5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The ... Read More
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The cabins are cleaned in the morning (if you are lucky) and the bed turned down in the evening. On one occasion our room was not touched until after we had gone for our evening meal! The cafe on deck 9 had a reasonable selection of food which was nice but not outstanding. Breakfast was the same selection each day. We are at the main restaurant on deck 4/5 in the evenings. Again the food was very good but not outstanding. The service in the restaurant was dependent on where you sat. Most evenings our meal took about an hour. The bar staff throughout the ship are friendly they work very hard and sometimes you have to wait for your drink. Mid to late evening it is very hard to get somewhere to sit in any of the inside bars. The shows are very good. The show team did 12 shows during our 14 night cruise so they work very hard. The other 2 nights we had comedians who were also good. On deck 10 there is a mini golf course, it is a bit worse for wear but was very popular. On a few occasions we had to wait for other golfers. It can be used day and night and beats the unused basketball courts you get on a lot of other ships!! There are a lot of sunbeds but not enough on sea days. They allow you to pin your towel to a bed and hog that bed for the rest of the day!! Most of the time half of the sunbeds have towels on them but no body's which is really annoying. A lot of people were pegging their towels to the sunbeds as soon as they got up, so you go to breakfast at 8am and half the sunbeds already have towels pegged to them. So if you are a sunworshiper you need to claim your sunbeds early!!!! Read Less
4 Helpful Votes
Sail Date: January 2018
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a ... Read More
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a piece of cake, I always believe that you make up your own mind, however, I did feel that I needed to comment on this cruise albeit it was our experience and there were probably plenty of passengers who enjoyed their trip. Whilst not wishing to write war and piece I will try to sumise as much as I can. ● Ship is not new but we'll layed out and perfectly adequate. ● Rooms are a decent size with plenty of space, unfortunately our room was under the bar area on deck 3 which meant it was impossible to sleep between 0600 and 0300 due to the staff dragging crates etc across the floor. This was clearly our biggest problem and was not resolved by the staff. Whilst I know you take your chances with a lower deck inside cabin it has never been a problem previously and having spent several thousand pounds on a holiday I expect to be able to sleep at night!! Complaint is on route to TUI. Don't accept cabin 3537 it is not fit for purpose and should not be used for passengers!!! ● Food is average at best, it is unimaginative, repetative and uninspiring. Having sailed with Thomson before this was always one of the highlights for me but not this time, having read many comments about the buffet I can only describe it as a cattle market with passengers struggling to get seats at many times during the day. I have to say that I had no issues with any of the behaviour of my fellow passengers as reported previously. Food and service in the main restaurants was sporadic and I did send food back on a couple of occasions due to it been cold or of a poor quality. ● Staff are generally friendly and hard working although there are not enough of them, this is particularly pertinent in the bar areas where customers waited for unacceptable lengths of time. ● Entertainment is OK, the team work hard and put on some decent performances. Braxi music are bloody brilliant. ● All inclusive package is excellent with a huge choice of beers, wines, spirits and cocktails. ● Reception Staff from our experience were poor, they didn't resolve the problem with our room despite promising to, didn't communicate amongst themselves and the hotel staff which resulted in a very unsavoury situation which I am again taking up with TUI. ● Destinations for the first week ( Cuban Fusion) were good, really enjoyed Cayman Islands, Havana and Mexico, Montego Bay was OK if you went on an organised trip as there is a state of emergency there at the moment. I was disappointed for the second week on Exotic Explorer, whilst I am all for taking in the local culture both Guatemala and Trujillo in Honduras needed an organised trip to get the best from the locations. ● Organised trips were again hit and miss and in my opinion very expensive, there were lots of mutterings from other passengers regarding the quality and price. ● Overall our experience was disappointing, this was probably heavily weighted by our room experience, Will we travel with Marella again well probably not in the near future there were too many little things which left me irritated and frustrated so probably time to give someone else a chance. Read Less
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

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