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10 Helpful Votes
Sail Date: December 2017
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a ... Read More
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a few Karaoke nights. Lots of things to do with the children. We ate in the main diningroom only a few times. It took forever to receive our food. We were just receiving our dessert's as the next group were preparing to enter the restaurant. We were the last ones to leave the restaurant. We found it easier to eat at the buffets. Long waits to enter the ship while at the ports due to the fact they only had one person scanning your room card and only one person at the security machine. They need to speed this up a little! I did not do any shore excursion thru the ship, but they had plenty to choose from and everyone we spoke to had a good time. It was very easy embarking, disembarking.....well we can not blame it on the ship. We had to be out of our room by 7 AM. We were scheduled to get off at 9:15 AM. We finally stepped off the ship at 11 AM. All in all, we would go back on the ship, it is beautiful! The staff was wonderful, and it was great seeing quite a few familiar faces from the Divina! Read Less
1 Helpful Vote
Sail Date: December 2017
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. ... Read More
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. Our favorite cruise destination is a toss up between Alaska and the Baltic. Our family tent camped for decades so we are used to adjustments and getting by with what we have. We enjoy cruising because it takes us to many places we may never get to and because there is a great feeling of adventure on the open sea. We have sailed MSC once before, once on NCL and 6 times on both Carnival and HAL. This cruise was the inaugural sailing of MSC Seaside, originally scheduled from Venice to Miami but later changed to Trieste to Miami. The expectation of this new style ship was alluring. There was a great following of its construction on Cruise Critic and constant updates over the past year. Captain Scala posted videos online and we were so excited to be a part of this adventure. Now to the review! We arrived in Venice for 2 nights as planned. When MSC announced the port change to Trieste, they also announced plans to bus passengers from Venice to Trieste on the day of sailing. We arrived at the Venice port at noon along with 1,000 others. Buses departed every 30 minutes for the 2 hour ride to Trieste. We had to wait in line for over an hour to board a bus. Upon arrival, only 2 buses at a time were able to release passengers, so we had to wait 40 minutes to get off and go through embarkation. While embarkation was quick and easy, we later found out that we were not given any drink vouchers that were included with our Fantastica experience. Also, there was another person included on our account whom we did not know. All this was discovered when on board and in our cabin. We went to the front desk, waited for 30 minutes and were told the unknown person would be removed from our account. By the second day, the person was still not removed we found there were charges on our account the first day that were not ours. We returned to the front desk that evening (11pm) and had to wait 2 hours in line to get all this resolved. There was no apology only a comment regarding their system issues. MSC has kiosks were passengers register their credit card for on board charges. This must be done within 48 hours. We did it on the first day. It was very quick and easy and we thought we were all set until we got a letter stating that we had to repeat the process because of a system problem. We tried to re-register the card but it didn't work. After another 30 minutes in line at the desk, we were assured everything was in order and our card would be billed at the end of the cruise. No explanation of why this happened and no apology. This became the theme of the cruise - if there is a problem, it is due to system failure or it is was our fault. MSC accepted no responsibility and provided no resolution unless the problem was tangible, like water dripping from the ceiling of our cabin. Oh, yeah! We were assigned to interior cabin 13065, Fantastica. For us, this was a great cabin! During the Cabin Crawl, everyone was impressed with the size of our cabin. All the cabins along the side of the ship are quite narrow. Ours was wide. It measured about 13 ft x 14 ft or 182 sf. We had ample room to move around beside the bed and more than enough room to access the bathroom. Our only complaint was the location of the TV which made it awkward for 2 people to watch TV unless both were laying in bed. At 5:30 am on day 3, I woke up to the sound of water dripping from the ceiling over the TV and onto the desk where all our papers, phones and cameras were sitting. Fortunately, the electronic devices were only splashed but all the papers were soaked. I grabbed a towel to soak up the water on the desk and carpet and then called the front desk to inform them of water leaking in our cabin. His comment was, "Are you sure it's water leaking?" Yes, I'm sure! And then he said, "We are in the process of docking at port. When someone from Engineering is available, we'll send them to investigate." About 5 minutes later, there was a knock on our door. A hotel manager asked about the water leak, took a look at it and called someone. Then the room steward showed up, and a few minutes later, 4 men in overalls with ladders and tools began tearing apart the ceiling panels. We had to vacate our cabin for 4 hours. And once again, no apology from anyone, no note to say the problem was fixed, no explanation - nothing! We were not expecting an upgrade or anything like that but a simple phone call, note, or personal comment from management stating their sincere regrets for the situation would have been appreciated. Our Main Dining Room experiences turned into a daily highlight. We requested early dining but were assigned late dining. Our cruise card and cabin account stated we had Anytime Dining. Late dining is scheduled to begin at 8 pm. We arrived 5 minutes early and joined the line, however, the service for early dining took so long to complete that the doors were not opened until 8:30 pm. This happened the first two nights. When we requested decaf coffee at the end of our meal, we were told decaf is not available unless we pay for it. That was not acceptable to anyone at our table or the next one and we complained to the head waiter, Pasquale. He explained that he could give us instant decaf but that brewed decaf would not be available in the MDR until after the ship docks in Miami. Again, we objected. Pasquale then said he could not do anything about it that night but he assured us that we would have decaf the next night. The next day, our request for early dining was accepted and we were given a new table and a 6 pm start time. That’s how we found out about the slow service causing the delayed start for the late dining. Our table must have been the last one to order, get served and get dessert because we were among the last folks out of the dining room at 8:15 pm. We were served decaf coffee though! However, we discovered that Pasquale was no longer on duty in the MDR. When we asked about him, we were told that he was reassigned to the Marketplace Buffet on deck 8 because, and I quote: “he was too fat to get between the tables” of the MDR! Unbelievable! We think he was reassigned because he spoke up for us. When we tried to find him in the buffet, we were told he was reassigned to the crew’s mess. Dining time was reduced by about 5 minutes each night until it reached 1 hour and 35 minutes. So, that's the way it went for the whole trip. Enough already! Let's talk about the ship! This is the first ship I have been on where I felt like a second class passenger! There is a definite distinction between the “have’s” and “have not’s”. Yacht Club is the way to go if you want a deluxe experience. Can't afford YC? Then pay for the Aurea Spa to get the next best thing. Don't feel like paying extra? Then you will get less. Deck seating on this ship is not plentiful. This sailing was 2/3 full, so 1,800 people less than capacity. We did find seating but not in ideal locations. All the available deck space at the front of the ship on decks 8 and 18 are reserved for “first class” passengers who paid extra. And you will be reminded of it if you forget. Besides the large signs, there are “guards” posing as towel clerks stationed at the entrances to check your status. The zip line is free. Woo-hoo! If you ever wanted to try zip lining, here is your chance! If you have ever been zip lining, then this one won’t provide any excitement for you. It’s basically a slow ride over the pool but it is worth doing it once or twice. There was never a line on our sailing. There are 4 water slides - 2 are free and 2 are not. The free ones are okay. Even though the slides go over the sides of the ship, you cannot see or tell that from in the slide. It was not a thrill ride. However, the other 2 slides did look exciting because they combine the water slide with an electronic video game. I’m not into gaming but for the younger folks, this looks like something you want to do, especially if your parents are paying for it. Deck 7 aft swimming pool is adults only. It is 6’5” deep all around. Not many were using the pool. What was MSC thinking when they designed the deck 17 mid-ship Jungle pool? The chlorinated water and low ceiling makes it feel like the pool at the YMCA. The only place there is sunshine is directly over the water in the pool. This pool was used by families but not sunbathers. WiFi on board was poor in our cabin. The server connection constantly failed. MSC for Me has good features but without a connection, it’s useless. Theater shows were repetitive and I can only give a “thumbs up” to the few shows that did not involve opera!!! Way too much opera from singers who are diva wanna be’s. We quit going after the second music only show. IMO, the shows were pretty lame. MSC scheduled 3 shows per night. Some were not well attended, which makes it hard on the performers to give their best. Just writing this review is depressing me. There is a saying that “there is no such thing as a bad cruise.” After this cruise, I still agree with that saying because we did enjoy nearly all the ports of call, our cabin, Irina, who greeted us each evening in the MDR and so many of the Cruise Critic members we met on board. Overall, the cruise itself was good. I wish MSC all the best. I don’t think MSC learned anything from the previous bad experience in the USA market with the Poseia. And as Pasquale found out, lessons learned on the Divina are not going to be tolerated on the Seaside. Maybe MSC will prove me wrong. We have a cruise booked on Divina for March 2018 as she returns to sailings in Europe. PORTS: Messina - Godfather Tour was excellent. Beautiful sights in Sicily. Mallorca - HOHO recommended but maybe take the city bus into town to catch it rather than at the port. We had to wait an hour. City bus line is long but there is a bus every 5-10 minutes. Barcelona - Gaudi anything! Cadiz - Went to Seville for the day Funchal - Private tour into the mountains. Awesome! Tenerife - Why did we stop here? Days at sea - Great weather! Sunshine and upper 70's every day! Antigua - Nelson Dockyard by local bus #17. Only $2.50 pp one way. San Juan - Our 5th time. Lots of stores closed for remodeling. Miami - Embarkation issue caused 2 hour delay. Read Less
2 Helpful Votes
Sail Date: December 2017
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if ... Read More
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if you go on a cruise for the food forget this one . This is the first cruise that I saw so many people sick like this . The buffet food was cold and not much variety ethnic corner had tacos every day WoW Never change every day tacos , It seem to me that take more time to put the good things in the buffet never have to wait for pizza hamburger tacos but if they have shrimps or smoke salmon they make you wait to discourage you ,than you take a hamburger tacos or pizza. Worst food cruise I’d never had !!!!! Read Less
42 Helpful Votes
Sail Date: December 2017
I am sailing on the maiden voyage of the MSC SEASIDE from Trieste, Italy to Miami, Florida. Overall the ship is well designed. I purchased the Thermal Spa Package, which gives unlimited access to the dry sauna, Jacuzzi, steam rooms, ... Read More
I am sailing on the maiden voyage of the MSC SEASIDE from Trieste, Italy to Miami, Florida. Overall the ship is well designed. I purchased the Thermal Spa Package, which gives unlimited access to the dry sauna, Jacuzzi, steam rooms, Himalayan Salt Room, hot beds and relax rooms. There are several issues that need to be worked out, which I believe MSC has been aware of for some time now. It appears that MSC has chosen fashion over function on several of the items I will list. Currently there is no easy access to water to rehydrate in between the various therapies. There is a table designed into the facility that would work perfectly for some sort of water vessel and cups, but the argument I’ve received is that the company hasn’t decided on how to move forward here. The only way to get water is to go into the main greeting area and ask for a glass of water, of which you can bring into the thermal area. Bringing glass into the area is a recipe for disaster, with the potential of the glass breaking on the stone floors. I had suggested paper cups or plastic cups, but that appeared to be beneath the style of the area. An example of fashion over function. There’s been no movement on this and we’ve been at sea for a week now. There are no hooks for towels anywhere in the facility, so used towels are strewn all about, and there’s been very little in the way of staff picking up the area. Another example of fashion over function. The dry sauna facilities are great, but the water buckets supplied to heat the stones are always void of water, so I take it upon myself to fill the buckets so I can warm up the sauna. I would again blame this on very minimal staff of managing the area. The Jacuzzi is perpetually tepid in temperature at best. The staff has indicated that the engine room below controls the temperature of the water, and the maximum it can be at is 33 degrees Celsius. When I complained about this and asked for a temperature read, the engine room indicated the temperature was at 27 degrees. I would think this should be an engine room function to check on this on a half hour basis to ensure consistent warm water. Robes are only supplied for specific cabin types, so you're left running around and relaxing only with your towel, which is awkward at best. Lastly with regard to the thermal area, the brochure indicated that the facility was for adults only, not allowing anyone under 18 to use the facility. That was not the case yesterday, and can only hope that this isn’t a precedent. Moving on to the theatre, the theatre is intimate, but there are a couple of design flaws that I find very distracting. Most glaring are LED strip lights that are imbedded into the ceiling and the walls on the sides. The lights are not recessed and prior to a show starting, the lights are turned on to a bright white light that is blinding. The lights turn various colors during the various shows, which as lover of theatre, is an over design and not necessary. The only other oversight in my mind in the theatre are the location of the manually pointed spot lights. They’re located right next to the upper seating in the theatre, making it difficult to access those seats, and then anyone walking in front of the spots either has to duck when passing the light, or simply block the light as they pass. Overall the shows have been good but I’m not sure how they’ll translate in a primarily American market in the Caribbean who are I suspect looking for more fun and glitz versus opera. I’m also surprised that MSC is not trying to maximize on revenue by offering drinks in the theatre as pretty much every other cruise company in the world does. Overall the cruise has been pleasant. It admittedly has taken the first week to get used to the difference in operations from the other lines, but once you accept the standard, the experience is decent. That may present a challenge for guests who are only sailing for 7 days. Read Less
3 Helpful Votes
Sail Date: December 2017
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The ... Read More
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The buffet food wasn't of very good quality. The quality of the food was of the same quality as a person could find at any cafeteria. IHOP has a better selection quality. Many times it was difficult to find a table to set down to eat at the buffets. At times there were shortages of plates. There were very limited food options for vegetarians and vegans. The public rest rooms were out of order a lot of the time. Getting off and on the ship was very slow. There were usually only one or two ramps available and some very long lines of passengers waiting to get on or off. The crap of bringing the yacht club passengers to the front of long lines of people who were waiting to get on or off of the ship was very unprofessional. They treated the non-yacht club members very disrespectfully. They tried to nickel and dime the passengers to death. There was a extra cost "Package" for this and that and all kinds of the things cost extra that should be included in an all-inclusive cruise. Charging a service charge on already over-priced drinks is almost criminal. The same singers and bands played every night in the bar areas. If I pay good money for a cruise I expect a variety of entertainment. Not a good variety of daily activities each day (pretty much the same every day). The ship itself was very nice. Read Less
3 Helpful Votes
Sail Date: December 2017
I sailed on its maiden voyage from Trieste, Italy to Miami Fl this past December and could not have enjoyed it more. Excellent crew, in all areas of the ship, they could not have been more pleasant or helpful. Dining room acoustics very ... Read More
I sailed on its maiden voyage from Trieste, Italy to Miami Fl this past December and could not have enjoyed it more. Excellent crew, in all areas of the ship, they could not have been more pleasant or helpful. Dining room acoustics very good, never seemed too loud. Never really enjoyed going to buffets, but the fact that you could dine outside made it worthwhile. Good selection of food, and wonderful breads. Room service was quite speedy. Definitely try Roy's specialty restaurant, excellent. Ladies, get your hair done, only $30 and they do a lovely job. For those of you who like a little excitement, try the zip line or water slides. We had a suite and it was smaller than expected, but the balcony made up for it. For those of you who like the great outdoors, the layout of this ship if for you. Sailing with them again later this year and can't wait! Read Less
17 Helpful Votes
Sail Date: December 2017
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many ... Read More
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as experienced on this cruise. The ship is beautiful but run by incompetent management. The staff was poorly trained, especially in customer service and the sit down restaurants. We stopped going to the regular restaurants for breakfast and lunch at the Seashore Restaurant because of extremely slow service. We changed waiters at the evening meal to Hari Wibawa Adnyana because our assigned waiter was too slow. Hari had previous experience and was fantastic even though the food was mediocre on most occasions. About 60% of the elevators were operational during the whole cruise, including the disembarkation day. For a ship of 4000 passengers, working elevators are a must. Although we did not experience it, there were toilets that did not flush and no running water in cabins after 5 days at sea. The evening theater entertainment was amateurish and very short (about 30 minutes) due to a very undersized theater for the size of ship. There was nothing that made this maiden voyage special for the passengers which was surprising. The bakery chef was outstanding and should be given a raise as the breads and baked goods were absolutely delicious. The dismebarkation was a fiasco and we were over 90 minutes late as there were only two people processing departing passengers. Only two people to process 4000 people? My overall impression of MSC management is that they are incompetent in anticipating potential problems areas and very poor attention to detail. I would not recommend MSC Seaside as a cruise ship until there are major improvements in staff training and mindset of the management. Read Less
19 Helpful Votes
Sail Date: December 2017
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning ... Read More
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning rooms like other ships.. At the buffet passenger handling food and putting it back. Food servers not wearing gloves. After a week my wife had severer diarrhea Doctor stated "she has a food borne illness". In the hospital after two visits she received an IV to replenish body fluids, stayed in bed 7 days. A THIRD OF THE CRUISE. It was standing room only at the hospital. It cost us $328.40 for the visits. MSC made a fortune at the hospital. SMOKING ALLOWED at all the outside areas. Not able to use the pools, eat outside or just taking a walk on the deck because of the stench of cigarette smoke. (Second hand smoke is just as bad as smoking).Paid extra for a veranda never used it because of a cigar smoker from one of the other verandas. I complained to no avail. We never would have booked if we were informed smoking was allowed in all outdoor areas. They should have had a designated area for smoking not all of the outside areas. Now the food that I was looking forward to. Dinner Menu: 4 entrées choices one was vegan, if you wanted a steak or lobster it was $20.00 more. There are more dinner choices at Mac Donald's. All the shrimp meals were served with the shells on. I ordered a seafood platter the shrimp were breaded and fried with the shells on. The chicken cordon bleu was fried not baked. The fish filets were like leather overly fried. The portions were children size, if you wanted seconds you had to wait a half hour. When arriving at a port first thing we did had a good meal. I hate being so critical, I spent over twelve thousand to MSC. We should have been treated better. Read Less
11 Helpful Votes
Sail Date: December 2017
Trans Atlantic Inaugural Cruise Some things were good.The worst of many is when we arrived ion Miami and disbarked at our designated time.The luggage was still being taken off the ship.Their was almost a riiot and peolpe had planes to ... Read More
Trans Atlantic Inaugural Cruise Some things were good.The worst of many is when we arrived ion Miami and disbarked at our designated time.The luggage was still being taken off the ship.Their was almost a riiot and peolpe had planes to catch.No officers from the ship from their to tell us how long it would be before we could get our luggage.Never experienced anything like that before and we have been on over 50 cruises The food was bad.The ship is built for 7 day Caribbean sailings as their was not enough draw space for a 20 day cruise where you needed all typesf clothes as the first 11 days weather was cold and the last nine werein very warm climate.The shows were so so.No band,all music piped in.They did a good job with most of the shows and the costumes made the shows.With saying all of the above,sailing in warm climate for which the ship was built combined with the low prices should fill the ship Read Less
24 Helpful Votes
Sail Date: December 2017
Before I write the review readers should know that my wife and I are not novice cruisers having sailed on Oceania, NCL, Princess, Celebrity, Royal Caribbean, Holland America, Costa, Carnival, MSC and Viking. We have also done 4 ... Read More
Before I write the review readers should know that my wife and I are not novice cruisers having sailed on Oceania, NCL, Princess, Celebrity, Royal Caribbean, Holland America, Costa, Carnival, MSC and Viking. We have also done 4 transatlantic repositioning cruises before this maiden voyage on the Seaside. As such, this review is being written with some basis for comparison. There are some unfixable issues with this ship due to its construction. First is the lack of storage for clothing and such in our balcony stateroom. There were only two small drawers and 2 cubbies in the closet. That was it for a 3 week cruise. It was the very first time we had to store clothing in our suitcases. Second is the inadequate number of elevators for a cruise ship the size of the Seaside. Long waits for what turned out to be full elevators were common throughout the cruise. Also, many of the elevators were at times not working at all. We encountered many other issues that are fixable if the cruise line chooses to do so. First is the quality of food served in the main dining room. We did have some meals that were tasty and prepared well, however, there were many more that were bland and/or inedible. The lamb kebabs included chunks of lamb that were too tough to chew. This was also the true for a New York strip steak and tournedos of beef. The salad bars on the buffet included lettuce, corn, tomatoes and string beans. That was all. There was no brewed de-caffeinated coffee....only packets of Nescafe to be added to hot water. No club soda or diet colas were available as well. On the positive side regarding the food, the bread and rolls as well as the deserts were well made and tasty. I was disappointed with the quality and variety of the evening entertainment. There was no orchestra on the ship and all of the production shows used canned/taped music. The four production shows all had different themes but the same acts including an aerialist, vocalists, a dancing duo and acrobats. Five of the evening shows were opera themed and all of the shows were only 30 minutes long. On all of the other transatlantic cruises we have taken, the 5 or 6 days at sea crossing the ocean offered a variety of activities. Not so on this voyage. The options were minimal and we even lost live television for the entire crossing. The lines to get back on the ship at several ports were so long, it took about an hour to re-embark after disembarking for a shore excursion. I ordered an internet package via telephone about a month before the sailing. After boarding the ship I was told there was no record of the purchase and I was required to re-purchase the package if I wanted internet access. All things considered, we were disappointed with this cruise experience and will think twice about sailing with MSC again. Read Less
2 Helpful Votes
Sail Date: December 2017
This cruise was part of an itinerary which included the Austrian Christmas market with a culmination cruise across the Atlantic to Miami. Embarkation was in Trieste Italy and everything went smoothly. This is a very large ship which had a ... Read More
This cruise was part of an itinerary which included the Austrian Christmas market with a culmination cruise across the Atlantic to Miami. Embarkation was in Trieste Italy and everything went smoothly. This is a very large ship which had a way of feeling actually smaller than it's size would dictate...no promenade deck. Our cabin was woefully short on storage, with barely enough space for our small amount of luggage. We are experienced travelers and we don't weight ourselves down with luggage that we don't use. Seaside was brand new, we were the first to sail aboard her, so every thing was spotless and in good order. Lines were always long to handle questions and complaints. There never seemed to be enough staff to handle the questions being asked. The main dining room was very harried, disorganized and the wait staff were stumbling over each other. We ate there three nights before giving up and eating at the buffet on deck 14 for the remaining evenings. At the buffet, you came in to pizzas and hamburgers. If you explored, you would find the prime rib and other entrees located way in the back out of sight. One thing for sure, we didn't gain weight on this cruise as the food was way below par. When you order a shrimp cocktail and get three little shrimp as small as a salad shrimp, you know they are skimping on the ingredients in the kitchen. Several other restaurants on board were for an extra charge You might be sitting by the pool and along would come someone to try to interest you in one of the sur-charge restaurants. You had to make reservations for the shows and were only allowed one viewing. The entertainment was excellent.The library was an embarrassing little corner that would hardly qualify for a second glance. Being a book lover, I had finished my paperbacks and was hoping to find something else to read. There were a few puzzles there and a game or two. The shopping arcade was fine. The usual over priced souvenirs that are quickly discarded by the grandchildren. Casino was very nice. My view of this ship is tainted because we were constantly coughed on, sneezed on and my husband contracted a virus. This virus ended up with several visits to the doctor.. a .Russian with a good command of English . On our last visit, we were medically evacuated off the ship because the hospital on board could not care for my husband.. The ship turned around, got us a medical evacuation speed boat , ambulance, and police escort to a hospital on Tenerife. I have to give these people an A+ for handling an emergency. The young Samoan men that helped me move from the cruise ship to our rescue vessel were wonderful taking care of this grandmother. In fact, all of those that helped pack our room, get us down to the exit and off the ship were exemplary...I simply cannot thank them enough for their care and consideration during this difficult time. We missed the last 10 nights of our 20 night trip. Read Less
5 Helpful Votes
Sail Date: December 2017
My family and I were fortunate enough to experience the 20 day inaugural cruise from Trieste to Miami as our introduction to MSC being already gold with Royal Caribbean and NCL. And in summary, I think it is highly likely that we will ... Read More
My family and I were fortunate enough to experience the 20 day inaugural cruise from Trieste to Miami as our introduction to MSC being already gold with Royal Caribbean and NCL. And in summary, I think it is highly likely that we will be cruising with MSC again in the future. Yet the cruise was not without issue as will be detailed in time..... Ship is an interesting design being narrower (beam) from deck 8 upwards. MSC have used this space to allow loads of outside eating and drinking space (not 'policy' with RC and only limited to the back of the ship with NCL). The design is very glitzy with lots of facilities. Embarkation was good as you can take all your photos from the comfort of your home before you get on the ship. Credit cards are logged within 3 days so no time taken to do that either. Hence very fast process. Cabins (we were on deck 10 balcony) are at least as big as RC / NCL and equally well appointed yet for a 20 day cruise with weather ranging from 12 to 29 degrees C, there was limited storage space. Hence we simply put the clothes that did not need hanging into the case and put them back under the bed (no sweat really!). Agreed that there could have been more live TV channels in English. And same in the sports bars where MSC seem to think that we all love football, football and more football (wrong!). Always even more difficult Trans Atlantic yet MSC then provided 10 movies free which changed each day to compensate. Video loops of each stop would have been good though. One issue with the cabin was the rattling of the patio doors which I could not 'wedge' myself. It's a ship and it flexes. Itinerary had to change as Hurricane Maria had landed 2 months earlier yet the stops were all good especially Madeira, Antigua and Puerto Rico. Weather was superb all cruise : each day was sunny and the temperature got hotter as we reached the caribbean hence you could spend all day on deck 16 in the sun. There were loads of activities during each sea day : tai chi, dance classes, poolside games (a bit Butlins), crafts, etc. You really could not be bored yet might have been different if the weather had been poor / choppy. Food was as good as RC / NCL yet not quite as good as Costa. Good variety, good quality. There were a number of 'Elegant Nights' and then also Italian, French, Greek, Spanish etc men nights. Great fun. Waiters were friendly and well trained and only covered c. 20 guests each assisted by a separate drinks waiter. Alit, Santiago and Kristijan - great job! Meal times were 5:45, 7:45 and 9:45 with the shows repeating each night to allow all guests to attend. The set times allowed you to arrange your evening around dinner and reduced the chaos I've experienced elsewhere when guests arrive continuously (often without booking!). Evening shows incorporated elements of Cirque Du Soleil and were good shows. Costumes were professional and the troupe were talented and well trained. Perhaps a bit too much opera on the 20 day cruise (even though we like it) and more thought needs to be given to cruises longer than 14 days. Also need more shows happening at different times in different locations to allow for choice. Andre - you're an experienced cruise director so please take note. Zip line was free and fun although had some teething issues. Water slides were also fun yet the toboggan slide didn't interact. Gym was good although a bit small and way too hot especially with external glass radiating in the heat. So to the improvement points : Firstly - let the Italians design the ship yet let the Germans build it. 'good enough' is not really good enough. And my concern with this is that the senior team didn't seem to be spotting these issues either. Not sure how MSC will schedule repair time either with a full cruise schedule. We lost electricity (with 400 other cabins) one evening for 4 hours. Rooms are VERY dark with no power! Secondly - hygiene. The toilets failed frequently. This is a design issue and will not be fixed quickly. Hand washing stations also failed and there was no 'washy washy' being reinforced at each and every entrance / exit to the restaurants / buffets. Come on MSC - you know this is vital in a confined space. The MSC Seaside was good yet not as shiny and perfect as it should have been being 'fresh out of the box'. The staff helped to bridge the gaps yet MSC need to think about how to give them at lease 1 day off per week or they will burn out. So, that's it really. A great cruise - first MSC and first Trans Atlantic. We will very likely do both again. Read Less
10 Helpful Votes
Sail Date: December 2017
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the ... Read More
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the Seaside and had been following the Captain's Facebook postings prior to sailing. His enthusiasm was contagious. But the ship was not ready for sailing. Our first apprehensions came when we boarded and had trouble finding our cabin. No one offered directions, and MSC personnel we asked didn't seem to have a clue. I finally discovered it, after making several wrong guesses. The carpet on the corridor approaching our cabin was unbelievably stained and dirty, as if the ship had been in service for a long time already, even though this was its first cruise. The cabin was about what we expected, but the bathroom—especially the shower—was really tiny. And the beds were set up individually instead of as the queen bed we had requested and which had been noted on our embarkation papers. From the start, the food was more than acceptable, often even outstanding. The main problem came at breakfast: the dining room was unbelievably slow; the buffet kept running our of coffee and/or cups and/or milk. And there was a pillar at both coffee/tea/milk stations that made it a challenge to maneuver for a cup and then get to the urns without bumping into other passengers repeatedly. This became a daily ritual that we ended up just chuckling over. Design flaws abound on this ship: it seems designed more for appearance than for utility. Being part Italian, I am quite familiar with the principle of "la bella figura": it's got to look good, even if it doesn't work correctly. I should mention too that there was a piece of wood with three sharp screws sticking out of it taped to the back edge of our sliding closet door. I discovered it by puncturing a finger on one of the screws. I reported it to Reception, was asked if I wanted a band-aid, and assured that someone would be sent to remedy the situation. I declined the band-aid; and the piece sat in our cabin for about 10 days before mysteriously disappearing. One bone of contention, which we are still trying to work out, was a "cabin credit" of about $178 we were told we would have. We inquired several times about it at Reception and at the Voyagers Club Desk and nobody knew anything, nor did they seem eager to get to the bottom of it. Another disappointment: some of the early publicity mentioned a deck that would permit walking the circuit of the ship. Since I am a committed walker, I looked forward to it. There was no such deck. The closest was deck 7, which an MSC deckhand told my wife was the one I was looking for; but when I went there I found it dead-ended before completing a circuit; and then I saw signs that passengers were not permitted there anyway, since it was a lifeboat-staging deck. All in all, this was not the "dream cruise" we had been sold. This was not the state-of-the-art dream ship either. But the ocean was still the ocean. The lower-echelon crew (cabin stewards and food service personnel) were very personable and helpful. And the entertainment was not bad, unless you don't like opera. Our first experience with MSC may very well be our last. Read Less
10 Helpful Votes
Sail Date: December 2017
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to ... Read More
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to sail. So many issues to list but the worst were poor sanitation. We had to change cabins as toilet did not flush but you’d find it hard to locate a public toilet that worked. I got fed up with seeing not working notices. Hand washes ran out as did the washing facility the restaurants. They were contioout of action. The biggest issue was the air conditioning levels. In many public places you either froze and then defrosted as you went into another. The result....98% of passengers were ill with coughs colds and throat infections. Shop ran out of cough remedies and there were lines for the doctor. I have never heard or seen so many complaints in my life. I accept that there can be teething problems but this was more like one big abscess. Will never do this again Cabin shower leaked carpet glue everywhere.food took a long time to come and was more often Luke warm. Waiters did a Stirling job.entertainment was either very good or simply reused the same entertainers in different costumes.if you wanted to walk you had to negotiate chairs pass through the buffet and then endure the smokers area Most stop overs were on a Sunday or a fiesta day At least room service was free but I would have preferred coffee making facilities in room Read Less
3 Helpful Votes
Sail Date: December 2017
Brand new ship built in Italy sailing to its home port in Miami. The Mediterranean ports were amazing, dining room food was outstanding, daily visits for gelato, coffee and chocolates were fun! Saw some real Italian Opera and other good ... Read More
Brand new ship built in Italy sailing to its home port in Miami. The Mediterranean ports were amazing, dining room food was outstanding, daily visits for gelato, coffee and chocolates were fun! Saw some real Italian Opera and other good shows.The cruise was a BARGAIN in capital letters. We had a 2 bedroom 2 bath suite with a gigantic balcony center front of the ship, got 3 free shore excursions, the classic drink package, and complimentary massage all for $120 per person per day. We did have to put up with new ship problems, plumbing issues, under staffed guest services who gjve contradictory answers, some poorly trained crew members, technology glitches and many crew members with minimal English speaking skills. Food in the buffet is just average. The comedy club was not up and running. Formal wear requirements were optional and relaxed. The Seaside is a beautiful ship. Not sure what will happen in the American market. Have a feeling the menu may be different for the Caribbean cruises and if it ends up being similar to the Divina, it will be disappointing. Kids should like the water park and slides area. I will wait until MSC opens theur private island and then try the Seasjde again. Read Less
1 Helpful Vote
Sail Date: December 2017
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two ... Read More
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two suitcases each and some hand luggage. When entering the building I tripped on a piece of carpet that was bubbling up and fell onto my knees. After two hip surgeries that was not really pleasant. But I went on the ship anyhow since we planned this for a long time. Something not understandable was the fact……NO SWIMVESTS in the room. We were notified that we hat to go from the 12th floor to the 7th floor - to the theatre to get our vests in an emergency…SOMEBODY EXPLAIN THAT TO ME…..a fire breaks out… half of the ship goes under and I have to go 5 floors to get a swim vest. HELP!!!! Good 1/3 of the ships front was closed for “normal” passengers and reserved for the upper 1%... yeah I am trying to be funny…so if you wanted to get to the top of the ship that had all the fun stuff - you had to go to one floor with the elevator then down the steps to the other floors to bypass the VIP area for the Yacht club and back to the front over more steps etc etc… to find the pools and extra entertainment. Come to think of it most of the places/bars/cafes were closed in the early evening.. never seen anybody but the smokers sitting outside of the places…. But then we were sick most of the cruise and maybe in the warmer weather they were open. Due to the fact that we only watched 5 shows the most, first because there were repeats and second we were so sick we did not feel like sitting in a FRIDGE (theatre) for a while – I can not say how fantastic all the shows were but the ones we saw I did like and they were to my taste very good. The ship looks great but like so many people brought out - the trip was not always pleasant. Balcony cabins were 14m², window cabins larger than that for less money.. this is a first. There were no hooks for a overcoat or a hat when you come in. No chair to hang your jacket for a moment. The closet was two small for a 20 day trip, but I guess it is supposed to be for shorter cruises in the Caribbean. The toilette did not work at times. Nobody took the time to advice where the next working toilette would be. One thing that I really resented was the fact that we received a note one night that our excursion was not available in German. Their offer was to do the trip in English or If we wanted to switch trips to call them. So called the reservation desk anyway to make sure it was ok to go on the English trip. The young man said it was ok like that and that I don’t have to go to change anything. In the morning presenting our voucher for the trip the girl said: this is for a trip in German. I explained her that I called and a bit annoyed she told us to sit on the side. After us came 2 more couples speaking French - she booked them on another trip right away. So I asked her why these people had priority and then she took time to send us to another bus. It was not the trip we booked and actually it was a bit more expensive. Since it was not any fault of ours and it was in another language then we wanted I found it very very bad that they charged us the difference of the two trips. NO apology ever… no wait naturally the employees on the end of the line apologized a million times but we all know there is no meaning behind that one. After that we did not book any more trips with MSC – plus we were sick for the rest of the cruise. It was mentioned before that the lines on the Reception were long almost through the whole trip. We were called 3 times to activate our credit card since the computers did not work and they had many problems. The bill on the end was accurate and even though I wanted to stop some of the service charge – I left it - since all this was no fault of many service people that did give their all to make this mess work. In our dining room we had Fernanda as our Server and she was always friendly and tried to make things work - very professional - and she had a way to make you feel that you are the most important person on the ship. Also we had an outstanding young man from South Africa that did serve us with a smile on his face that could melt hearts and was always very professional and accurate. Most of the service people were friendly and tried their best, some more than others. The buffet well…. The one upstairs had a carvers station where I went one time the man did not understand a word in English so he cut my roast and when I did not want the big piece of fat in the middle he gave me the rest of the slice which was as big as a mozzarella stick I had on the plate. When I stood waiting for my next slice of beef since there was about one bite on my plate he asked… more? Noooooooooo. The buffet downstairs had mostly the same food…Hamburgers Pizza Hotdogs and mostly dry chicken. Generally it was not hot anymore. If there was anything else that was good it was usually empty. Yes they had salads and in the beginning some nice desserts that got less and less on the end. Coffee was good, orange juice some very sweet unidentifiable drink. Brrrrrrrrr. The food was split, some of it was very good and interesting, some of it was blah… on our table many ate the *free* steak that was an extra menu offer daily. Since we got sick on about the 6th day of the trip…. we did limit our food intake and spent the most time in our room sleeping, having night sweats, chills and fever. A friend inquired at the reception if there was anything going on with some flu or so but they said there is no problem. The funny thing is that people were coughing and some sounds were coming out of them that I never heard before. We still are not over this - 2 weeks after this trip - and feel like coming out of a nightmare. There were too many flaws, complaints and many people already brought them up. Some were to expect on a new ship… some were just to much to be ignored. When we went on the last floor of the ship in the beginning where the entertainment for children was I noticed on a service door and the service steps behind it big brown blotches -down the steps - like something leaked. If I remember right that was just about when the toilets did not work. The pool area smelled very bad and I thought if that was the norm I would not let my kids go into this area. The situation got better though and by the time the weather was better and the pool was filled it was clean as a whistle. Do we have good memories of this cruise, yes thanks to the hard working crew that did their work - some things were pleasant. We had nice people at our table and the staff was very friendly and made us feel comfortable. But then the complaints I have were not the staffs fault but MANAGEMENT that did not care enough for the people on that boat. It was like they did us a favour letting us on the ship and did not care about all the problems that occurred. MSC has many minus points on my list and that world cruise in 2020 I looked at will have to be with another company. Read Less
20 Helpful Votes
Sail Date: December 2017
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and ... Read More
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and hot vegetable soup ever ... this led me to believe that the rest would be as good ....but alas it wasn't to be . This is a stunning and beautiful ship but its fonctionability is questionable to say the least. The cruise ship very noisy.Nothing to muffle the sounds. food is almost always cold or lukewarm at the cafeteria as well as at the restaurant no decent toasters aboard!!!! hidden and not easily acccessible . hospital care very good thanks to nurse Daniella in particular and very well equiped to face most emergencies. A.C. system is not balanced : cold spots and warm spots: resulting in getting most passengers sick . Most people were caughing .thus rendering hospital crowded at 9 a.m. more than 2 hours late on scheduled disembarkation nice modern furniture but very unconfortable . ship very stable . for the preceeding reasons and some that I did not mentione , we would never use MSC again. thank you Read Less
4 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom ... Read More
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom suite. By chance I was following Cruise Critic and discovered in August 2017 that 13001 was in fact a one bedroom suite (not suitable for 2 couples) After much back and forth with MSC Australia was finally given 11001 at the 90 day deadline due to the demise of an American travel agency(Legendary Journeys) The itinerary alteration meant that we were transferred by bus from Venice to Trieste no problem there. Embarkation was extremely smooth and all was good- it wasn't going to last. Other issues - on the first day they asked us to register our credit card which we did at the machine in the atrium. Two days later receive notification that due to a technical error our card needed to be re scanned. Our credit card had in fact had an authorisation made for $250.00USD to "American Airlines Paris" . We attended reception and were told that this authorisation would be removed after about 10 days and that they were sorry for the error. We were given 1gb of internet access to check our financial banks. This did not just happen to us but also to a lot of others as well. I believe that this is actually an offence to provide my credit details to a third party which has not been authorised by me. The ceiling fell in on the deck next to MSC shop smashing onto a marble table, lucky no one sitting there. The glass on the walkway shattered on both sides and the glass on the rear of the boat shattered (covers the rear lift) The staff had little or no training (7 hours I believe) The MSC watches worked but the staff had no idea how to use them. We were lucky and found an English waiter who had used them before and she trained us. We then had to show the other staff when we wanted drinks etc. With the majority of the passengers we were also very sick with a flu type illness and a shocking cough from about day 7 FOOD. Buffet self serve very average and the food was never hot. They closed the large buffet on deck 8 at night meaning that this crowded the dining rooms. Dining room staff really tried hard and service was good On arrival at Miami we were made to be out of our cabins by 7am. We were in Black group and in the theatre by 7.15am - we sat for another hour then leaving the ship to find absolute chaos in the terminal. A lot of people searching for bags that were not there. As more people came off the ship the problem got worse to the stage that police were called to try and stop a riot. Finally after 2 hours staff decided to let everyone find there own luggage as they had mixed all the colours up. The terminal staff were just shaking their heads. Entertainment = Unless you like opera nothing to see here the duos and band were extremely average. The theatre holds 922 people- the ship holds 5000 odd passengers the shows do three sittings which you must pre book your seat. Doing the maths only 2766 people can get to see the shows anyway so just under half the ship cant see them. We will NEVER EVER travel MSC again Paid a lot of money to be guinea pigs never again. Finally on the last day they asked that if you wanted a ship survey to complete a form and lodge at reception. Did that but still waiting for the survey. Wonder why?. Read Less
23 Helpful Votes
Sail Date: December 2017
Chose this cruise on advice of friends as a maiden voyage and a trip of a lifetime. Tours were excellent. Ship, not so much. Austria and Italy were amazing and beautiful. Took lots of pictures of Vienna-Austria, Salzburg-Austria, ... Read More
Chose this cruise on advice of friends as a maiden voyage and a trip of a lifetime. Tours were excellent. Ship, not so much. Austria and Italy were amazing and beautiful. Took lots of pictures of Vienna-Austria, Salzburg-Austria, Mestre-Italy, and Venice-Italy. Went to several of their special Christmas Markets and had a "wine punch" in all of them!! Collected 3 mugs too...lol. We boarded the world's newest ship in Trieste-Italy.  The ship was enormous and beautiful but we were soon to be very disappointed in this ship. Right from the start it was wrong. Only one gangplank open for all of us pions. There was a separate one for the Yacht Club people! There was a guy, dressed in tux and tails and white cloves holding a “Yacht Club” sign. I can tell you what we wanted to do with that sign after awhile!! Took over an hour to board. When we finally got into the ship and got our room keys, the elevators were so jammed (most of them not working at all) that it made us 5 minutes late for our dinner sitting so they refused to let us in!!!! We had to eat at one of the TWO buffets. Our first taste of how horrible the food would be. Remember, this is 4000 passengers! The ship was not totally full. The state rooms were a disappointment. We wer on the 9th floor, mid ship. The bathroom was about 5x5. You had to put your left leg beside and back of the toilet to wipe yourself!! Sometimes the toilet did not flush and there was a back up odour!! The shower was 3x3!! There was a large, queen size pull out sofa which meant that the space between the one closet and the bed was 6 inches. The space between the two single beds was 6 inches (they were not separated when we arrived). The balcony was great!  The TV was small and you had to pay $8.00 to watch a movie!! There was no movie theatre on the ship. At sea, there was very little reception so CNN was taken off so it was down to paying for a movie, watching MSC advertising, the movie channel (played the same movie over and over and you never knew when it was going to start), or don't bother to turn it on. No music station. The food in the buffet rooms was always cold except if you got an omelet, oatmeal or soup. AND, it was ALWAYS the exact same, except if you found the carver, then you could get pork, turkey, beef or chicken. The dining room was never decorated for Christmas. The food was terrible. The first time we were there, it took almost 2 hours to complete our bread, appetizer, entree and desert!! Prices on menu for more interesting food items, $25 to $60 extra. Prices listed for beverages one night. There were never any carved and decorated vegetable or fruit displays. No ice displays. The last night, there was a plastic poinsettia on the table. We had absolutely no issue with the servers as it was not their fault at all. It was the Que in the kitchen. Unbelievable. The food did not improve until about the last 4 days. We think they must have gotten a new chef and put the other one overboard!! The food was literally something you could cook yourself. Disappointing to say the least. The "Piazza" was in the middle of the ship where all the shops, bars, buffets, pools, theatre, photos, art gallery, bowling alley with 2 lanes which you had to pay for and water closets were located. Three floors. Beautiful centre, beautiful stairs. There were shows that could be watched from all three floors. A pianist and violinist played too.The water closets were mostly not working, overflowing, water to wash your hands not working, etc., etc. They were poorly situated and each floor seemed to have it's own plan. Sometimes the men's was on one side and the women's on the the other side. Sometimes they were together. Sometimes they were between the elevator stacks. And, not very well marked. Took us a while to figure out where the signs would be.  The theatre shows were supposed to be different every night but they weren't. And, the theatre was quite small. There were three seatings and if it came on again and you wanted to see it again, you couldn't because you had already seen it!! They usually lasted about 1/2 hour and some were good and lots were Italian opera or orchestra. The last show, "Timeless" was really pretty good and so was the mime. There were only 3 stacks of elevators and, as I said, most of them didn't work for at least the first week. Really difficult to get around. You could only go to the the 16th for (there were 18) because the top floors were reserved for the yacht club!! Therefore, there was no promised 360 degree walk around and there was no access to the front of the ship for the pions. The library held about 50 books and games and it was locked most of the time. There were no extras like computer classes, cooking classes, flower arranging classes, etc. So, when crossing the ocean for 5 days, we could drink, go to one the TWO pools (small and not accessible for handicapped passengers), shop in their exclusive, very expensive shops, go to the art auctions or go to our room and read. Needless to say, I bought several works of art!! The bars also closed at weird times. Some were closed, some were open and it was up to you to figure out which ones were open and at what time!!. We had to buy booze, dinner wine, soft drink, water and beer tickets before we boarded. Mine were $265.00. Drank them all except 2 big water bottles!! According to my trip partner, Joanne, this was a good price.  This ship will now be exclusive to the Caribbean for 7 day cruises. It takes more time than that to figure out where everything is on the ship. They are hoping for European and African passengers. I don't believe they care about the American tourists and they would CERTAINLY not be pleased with the amenities on this ship or the food unless they get a great cook. Our tours, with YMT Vacations, were excellent!! Messina-Italy. Palma de Mallorca-Spain, Barcelona-Spain, Cadiz-Spain, Funchal/Madeira-Portugal, Santa Cruz de Tenerife-Spain. We did not set up excursions in Antigua or San Juan, Puerto Rico but did do a taxi around Antigua and did a bus tour of San Juan, the old and new cities. Antigua is so beautiful. Rained in San Juan for most of the tour, but, when we got to the fort, the rain had stopped. So sad to see the devastation here and the fact that most of the island still has not power. They can not get into the interior where the power grids are located. A company was given 3 million to help out with the power. All the supplies were put in the dock yard. There were only 3 employees working for this company!! Obviously, an oversight on the part of the American Government. We did spend money here and sincerely hope it will help in some small way.  And, again, we had to disembark and embark at all these locations. Again, only one ramp on and off. Even tho we were all arriving at different time, still took WAY too long to get back on board. The Yacht Club line was never long! To be fair, we never had any issue with YMT, our tour company. We never had any issue with the staff. They tried their damnedest to make us as comfortable as possible. Our cabin boy, Michael, was amazing. As was our waitress, Joannah. We had a huge problem with all the chefs. The piese de resistance was leaving the ship in Miami. Not only was the bar on the 7th floor closed, but the bar on the 6th floor refused to give me water for my extra soft drink tickets. Finally found the bar open on the 5th floor and got us 8 small bottle of water!! Our disembarkation time was 8:00. After being told many time, "only a few more minutes" Joanne and I left the ship to where the luggage was supposed to be. Well, they were trying something new. We weren't told what was new but, after waiting till 11:00, we were finally allowed to go inside and find our luggage. We think there was a union issue or something. We had our luggage outside our room at 9 p.m. the night before. YMT had collected our luggage before 1:00 a.m. Now all 4000 passengers were here, ready, waiting and very agitated. Then the rush to the waiting buses to take us to the airport. Then we had to wait at the buses while the passengers tried to collect their luggage. At 11:40, our bus finally pulled out. Our flight was 1:10 so not much time but we made it. Our bus was cut off very badly on the highway about 4 times. Excellent driver...thank God. So, here I am, taking pictures of all the snow outside. This was exactly what it was like when I arrived home after my Caribbean trip in April. My apartment is immaculate. My Hope is happy and contented. I have my suitcases all emptied and gifts spread out all over the place. Even got myself a Pandora bracelet so now my kids and family and friends know what to get me...LOL. Now to download and organize my many, many pictures. Will send some and post some on FB. Thanks for listening and reading and reading!! xoxoxo Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.4
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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