10 Helpful Votes
Sail Date: July 2018
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was ... Read More
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was that you was unable to watch england games in the world cup tournament and to have wifi would be rather expensive the captains announcements were very clear and accurate information. My wife unfortunately broke her ankle while we were in rome and the medical staff were great and was Amanda of entertainment who came with us to th hospital while we docked in palermos spain also the very kind taxi drivers who took great care with us .I travelled with my with and mother in law and none of us had been on a cruise before we would do it again one year liked it very much. Read Less
4 Helpful Votes
Sail Date: April 2018
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, ... Read More
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, shampoo and shower gel, the cabin was very clean and roomy, plenty of space for clothes and suitcases, tea, coffee making facilities, replenished daily by our cabin boy Aldrin who was always helpful and friendly. Dining, we ate in the dining room every evening, the menu was varied well presented and on the whole offered enough of a choice that even those who like to complain should have been catered for. Breakfast and lunch were also exceptional afternoon tea was a lovely treat, the words spoilt for choice spring to mind. Overnight sailings meant that there was plenty of time to experience all the on board entertainment on offer. As to shore excursions a really great itinerary from start to finish, and the bonus is only one sea day, the only hiccup was the tender operation for Portimao which due to sea conditions and the fact that everyone seemed to have the same idea as to their timetable for going ashore caused a few people to get a little agitated.(I still think a simple register with time slots bookable the day before would be a simple solution to this problem). We will certainly be sailing with Marella cruises again in the very near future. Read Less
3 Helpful Votes
Sail Date: November 2017
Booked this as a quick break before Christmas,as we live 15 minutes from the port it is ideal, Boarding quick and easy on board with in 10 minutes,boarded early afternoon for a eight o'clock sailing First impressions,ship ... Read More
Booked this as a quick break before Christmas,as we live 15 minutes from the port it is ideal, Boarding quick and easy on board with in 10 minutes,boarded early afternoon for a eight o'clock sailing First impressions,ship smaller than we are used to , pools didn't have any water to begin with so took advantage of jacuzzi, afterwards were too busy with young children and babies Cabin very good size more room than usual plenty of storage space etc Really think they should upgrade bedding as looking warn and not as white as should be Restaurant irían good for breakfast and dinner Special Indian Thai restaurant good food and value Plenty of different bars with music, quite corners if you wanted, Always managed to get a seat. Drinks included in the price were good and you could upgrade if you wanted We didn't get involved in actives but there seemed to be enough to do As only four days first stop was Cadiz with is a nice and easy city to walk around Shame it was a cold and windy day. Next was Lanzarote a quick car hire and trip to the fire mountain, Always works out as cheap to hire a car and do it under your own steam Disembarking in Tenerife was again easy and no rush Summary all in all a good trip and great value for money Will see what Marcella have from Malaga next year Read Less
15 Helpful Votes
Sail Date: April 2017
We approached this cruise with some trepidation. We had done the Bay of Biscay a couple of times in rough weather on the big car ferries so no problem there. But we had not used Thomson flights or holidays for some ten years following a ... Read More
We approached this cruise with some trepidation. We had done the Bay of Biscay a couple of times in rough weather on the big car ferries so no problem there. But we had not used Thomson flights or holidays for some ten years following a dispute over flight seats. (On a holiday to Egypt we did not get the allocated seats we had paid for in advance) The flight turned out to be alright but the registration in the terminal at Malaga was a shambles. A two hour queue before we got on the ship. We had an outside plus cabin midships on deck seven which we thought was very good until we woke up on day two to find no heating in the cabin. That day in Cartergena was cold and wet. It was finally solved on day three after breakfast,it was at this point we started to relax and enjoy ourselves. We dined in the Orion Waiter Service Restaurant for breakfast and dinner,we found it very pleasant away from the queues and jostling in the buffet restaurants and helpful to be able to resist the urge to top up your plates. We preferred a table for four as we found we met with nice and interesting people. Any table with more seats ran the risk of meeting the cruise bores, (we've been on thirty or more cruises)- to be avoided at all cost. We did eat in the Lido and Sirens buffet restaurants during the day which were well stocked with a large variety of hot and cold food.We found the service very good everywhere and the food especially in the Mistral a la Carte Restaurant for a birthday celebration was excellent. A highlight of the cruise was a tour of the bridge which we found very interesting. The entertainment was mostly just OK, we preferred the piano bar after dinner, very relaxing with a good singer. The cruise lived up to our expectations which we thoroughly enjoyed. Nice weather in Valleta, Kotakolon, Kefallonia and Corfu certainly helped. Thomson Cruises have certainly got their act together and we will be cruising with them again soon Read Less
6 Helpful Votes
Sail Date: April 2017
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded ... Read More
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded into a hall/corridor with no aircon! Had to lean on walls/floor to complete forms, whilst security shouted instructions from the other end of the area. Form 1 taken at security, without being checked, form 2 taken as you disembarked the coach after transfer to ship. Found out after speaking to other guests, Manchester flight were given the forms onboard...how much simpler was that!! Be aware. Boarding was seamless and found cabin with no problem. Given we had got a great price for trip, our cabin, midship deck 5 was fine, a little small but you only sleep in it so was not a problem. Shower-room a little tired but spotless. Cabin staff work really hard, couldn't fault. Dining became a full time job! Food was varied and plentiful, anrything we didn't like was personal taste. Ate between two buffet restaurants during the day and Orion in the evening. Our waiters were Joseph, Samuel and Eugene...what a team. I celebrated my birthday whilst onboard and we booked Mistrals, amazing food and service. Best steak I have ever eaten. It was so good we booked again for the last night of holiday. We upgraded to Premium All Inclusive. To be honest, not worth the money..would have been cheaper paying the supplement per drink. One of our party is t total but had to pay for the upgrade as both passengers must take this. Perhaps something could be done Thomsons. Captain Harris was seen around the ship regularly, talking with his crew and passengers...something we had never seen on Royal Caribbean ships. We had 6 sea days going transatlantic, The weather here was some of the sunniest. I found this ok, enough to do if you made the effort. Entertainment crew work so hard always with a smile. All in all ship and crew were great and we would cruise with Thomson again. Tho only thing I would like to make you aware of was the timing of this cruise. We were the last ship to leave the Caribbean..end of season..most shops had little stock left. It was also over Easter or Holy Week as the Islanders called it. There were days where bars etc were closed on the trips as no alcohol can be served before 6pm, but it meant you couldn't get juice or water either. The weather was iffy, humid, plenty clouds and rain and some sunshine. Wouldn't cruise at this time again, normally go in November, weather better then. Malaga airport was a nightmare after checking for flight home. I had been warned it was the 'worst airport ever' and it lived up to this..boarding gate was changed 4 times...one of them boarding, the flight was going to Glasgow....but with Ryanair,not Thomson! All in all a great holiday with friends,can't really fault this trip Read Less
7 Helpful Votes
Sail Date: November 2016
We picked this cruise for the itinerary, the duration and the dates. The ship was very tired, the lifts were shockingly bad, the food was hit and miss and the queuing in the buffet was rather like being at a school canteen. There ... Read More
We picked this cruise for the itinerary, the duration and the dates. The ship was very tired, the lifts were shockingly bad, the food was hit and miss and the queuing in the buffet was rather like being at a school canteen. There was difficulty in getting a sunbed and deck space for days at sea, more cramped than we have encountered before, and having to get up at 6:30 AM in order to secure a sunbed for the day. The entertainment was poor all round, except for 2 Intense, a singing duo. The main lounge was home to never ending mind numbing quizzes and bingo, the shows were very poor, and the bar service was slow which was down to a lack of staff I would say rather than individual staff members - who worked very hard. The furnishings and some areas on the ship are in need of replacement, cleaning and maintenance. The excursions were OK, although I think the choice was quite limited. Overall I think the standards are low and there needs to be investment in the ship if it is to continue and attract new customers. But there were plenty of people who have never cruised with any other company, only Thomson, who will book over and over again - notwithstanding all the shortcomings. For the money that we spent we have been on better ships (cleaner/ better food / more varied entertainment) with other cruise lines. I was not sorry to leave this ship - although I enjoy the ports of call and the weather! Read Less
9 Helpful Votes
Sail Date: November 2016
This was our 6th cruise on the Dream and the 3rd Transatlantic so we knew exactly what to expect. The ship is showing signs of her age (30) and the lifts are worse than I remember. However, none of this detracted from what was ... Read More
This was our 6th cruise on the Dream and the 3rd Transatlantic so we knew exactly what to expect. The ship is showing signs of her age (30) and the lifts are worse than I remember. However, none of this detracted from what was essentially a wonderful cruise. Food in Orion restaurant was terrific and not once were we pressurised to pay for speciality restaurants. (Have used them in the past and they are good). We ate in Lido only twice on returning from shore excursions and were perfectly happy with the food on offer. Cabin 6113 (inside) is our favourite - have had that one before. It's situated mid ship so no movement felt but as it turned out the sea was flat calm all the time. Perfect. Entertainment - as expected. Plenty of excellent shows by the in-house team and guest acts were better than some we've endured in the past. Resident musicians - Locomotion were billed as "resident party band". Well I'd hate to be at that party - they are fine musicians if you like bland music, a lot of whistling and no interaction. After a few days they were relegated from Medusa to various other venues and replaced by 2 Intense - a great duo who interact with the crowd. Cruise director Gavin Carroll is just fantastic in the role. Captain - Peter Harris is a real people person and often stopped by to chat with the passengers. All in all it's a happy ship but she' s old and needs money spending on her. Read Less
26 Helpful Votes
Sail Date: November 2016
Great cruise holiday overall, First cruise on the Thomson Dream and was pleasantly impressed.First time in inside cabin and would recommend an outside one from previous experiences but if your budget doesn't allow for this the inside ... Read More
Great cruise holiday overall, First cruise on the Thomson Dream and was pleasantly impressed.First time in inside cabin and would recommend an outside one from previous experiences but if your budget doesn't allow for this the inside cabins are of a good size, well equipped only difference is no window. All staff were first class in every area of the ship and any request was acted on immediately with as little fuss as possible. The Captain toured the ship daily and mixed freely with passengers as did all the senior officers and crew. The 6 days at sea were well managed with plenty of on-board activities and entertainment to cater for all tastes. The Entertainment team were superb. Very friendly and all their shows were most enjoyable. The other entertainment acts were excellent too. The dining on board was also excellent. A great selection of menu choices which catered for all of our needs. All of the dining options were managed well with constant officer observation in them all ensuring everything was kept to standards required. The ships bar areas were all laid out well with various ambience options available to allow any taste in to be catered for. There were very few occasions when queues formed as staff would be reassigned to the nip points when volumes dictated. The drinks menu was extensive on our All Inclusive drinks package with a wide selection of branded drinks and some cocktails included too. The ports of call were excellent apart from one. The "Dominican Republic Port of Romana" should not be the main port for Thomson ships. Our itinerary was changed at the last minute from Port au Prince. I asked at reception if it was safe to walk ashore to the port town. I was informed yes. On leaving the port area I noticed a high volume of local police at ever street corner. They were informing everyone to take of jewellery and to take a secure grip of any bags etc. I was one of the younger (50) passengers venturing onshore and probably went further into town than most. We were ashore for no more than 40 minutes. Basically hit the town outskirts and back post haste. The most uneasy I have ever felt anywhere on holiday. We were informed on board 4 passengers had been robbed and one couple had been held up at gun-point for their valuables. No amount of vigilance or diligence by anyone will stop that happening. Thomson now know this port is unsafe and are using it as their main port of call for the Caribbean season in the Dominican Republic. One reason may be the higher port fees applicable for Port Au Prince. Thomson in my opinion have a "DUTY OF CARE" to all its cruise passengers visiting any port. Port Information must be correct and honest to allow passengers to assess the risks or dangers associated with local areas or customs. The only other criticism I have for this cruise is the amount of passengers who kmoan about trivia.If its something minor don't become drama queens. Enough moaning the cruise was first class apart from Romana. Thank you Thomson's Dream. Kevin Duncan Read Less
3 Helpful Votes
Sail Date: November 2016
short flight out was best part all downhill after that ship had leaking pipes everywhere,now 30 years old and showing it,swimming pools were oblong tubs,the wife best describes it as pontins on water not a cruise i want to repeat one port ... Read More
short flight out was best part all downhill after that ship had leaking pipes everywhere,now 30 years old and showing it,swimming pools were oblong tubs,the wife best describes it as pontins on water not a cruise i want to repeat one port of call in the dominican rep la romana was just dangerous, dock was a commercial one for container ships and if you attempted a walk ashore you put your life in danger even the police had machine guns , decent food in the canteens(yes i do mean canteens as in the old factory ones)sunbeds were in short supply people were up at 5am to get one,the german side of the company keep the best ships and send the uk the scrap end shipswe regularly saw maintenance carrying very large pipe sections around the ship,only good thing was the crew but they deserved a better ship to crew,as it is we will be avoiding thomson `cruises` Read Less
11 Helpful Votes
Sail Date: November 2016
We chose this transatlantic cruise as we enjoy sea days and this cruise had 6 sea days between Malaga and St. Kitts, and because we wanted to try Thomson cruises. We chose an outside plus cabin on deck 6 which was large and very ... Read More
We chose this transatlantic cruise as we enjoy sea days and this cruise had 6 sea days between Malaga and St. Kitts, and because we wanted to try Thomson cruises. We chose an outside plus cabin on deck 6 which was large and very comfortable. Also well positioned to reach other areas of the ship. We were a little concerned that we would miss having a balcony, but as the ship is relatively small and we could easily get to an outside deck area this wasn't a problem for us. During the 6 consecutive sea days there were some class activities for passengers to in. These were the choir, watercolour painting classes and a murder mystery drama class which was a first time activity for Thomson cruises. I participated in the choir and my husband signed up for the painting and drama classes. There was a minimal charge for the choir and painting classes but not for the drama group. We both enjoyed these groups and the people we met through participating in them. The choir put on a performance before both theatre shows on the last formal night, which was well attended and enjoyed by all involved. The murder mystery group presented their play in one of the show lounges and the audience were invited to give their ideas on "whodunit". This was revealed in a short performance after the lunch time break on the last sea day. We found the menus to be varied and interesting, the standard higher than expected and the service excellent. We had the all inclusive package which included wine by the glass and our drinks were topped up without request. We only had one bad experience in the restaurant when we ordered a steak (at extra cost) and it took a very long time to arrive. We bought the package for all 3 extra charge restaurants and found these to be very good and worth the extra charge. Thomson still have the waiter parade on the night before the end of the cruise and this was enjoyed by everyone in the dining room. I cannot speak highly enough of the entertainment. The resident show group of singers and dancers were the best I have experienced on a ship and the guest acts were of an extremely high standard, particularly a duo called "Braxi" a pop/opera husband and wife singing act who were outstanding. The cruise director was an extremely friendly and likeable guy called Gavin who spoke to all the guests and listened to their feedback. We booked an excursion in the Dominican Republic which was disappointing but Thomson listened to our concerns and gave us a reasonable refund. As all ports were beach areas we made our own arrangements and enjoyed some beautiful Caribbean beaches, particularly Cane Garden beach on Tortola. Lastly, I would just like to mention how helpful and friendly the staff are on Thomson. Read Less
10 Helpful Votes
Sail Date: April 2016
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! ... Read More
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! The food was sub-standard, often cold (custard mainly). Lobster on the Captain's night was so tough and overcooked that it was impossible to cut! Bread was sweet, toast was pre-cooked the night before for breakfast the following morning (we saw and asked), desserts, ok so a cupcake is nice but....... The ship lost a third of it's staff in Palma before setting off and was full of trainees who didn't have a clue. You could die of thirst waiting for waiters in the lounges! Reception staff were either trainees or didn't wear name badges. Tour to Sorrento and Pompeii was a farce, under an hour in Sorrento??? issues with guide in Taormina! Now I got a refund on 1 tour which left my onboard account at a minus figure and was given cash back but I have appending amount of £15 in my bank account, so watching that. Family had £1 to pay, had £14 pending but have had £22 taken out so all going on a complaint to Thomsons. This ship has rotting windows, rust and is shabby. Needs a total refit to be any good, ship and staff! Book any other ship but this. Credit however does go to Carlos in the main Restaurant, his professionalism and witty charm made our evening meals a pleasure (even if the food lacked quality). His trainee Luis was also very very good and saw a big improvement during the week, again credit to Carlos who works extremely hard (as do all wait staff) to make sure your evening meal goes smoothly. This cruise should never have been allowed to sail, the staff were simply not prepared/trained to deal with a full ship of passengers. Disgusted at Thomson right now and will not be considering another cruise with them for a very long time, if ever! Read Less
11 Helpful Votes
Sail Date: April 2016
Cancelled a cruise to Israel. Didn't fancy Beirut and Jerusalem at the moment.Told my wife, 'Found another but I'm afraid it's on the Dream'. 'Hopefully in 4 years it has improved', said she. Not so.12 ... Read More
Cancelled a cruise to Israel. Didn't fancy Beirut and Jerusalem at the moment.Told my wife, 'Found another but I'm afraid it's on the Dream'. 'Hopefully in 4 years it has improved', said she. Not so.12 Thomson cruises in 4 years. 10 superb, 2 poor (both Dream). Inadequate serveries, shocking 'at table' drink service and a complete lack of friendliness. I am a naturally friendly guy and usually leave ships with several crew 'friends'. Not one white suited officer spoke to us the entire time and mostly averted our glance as we passed by. Landra in deck 11 bar a shining example. It took three to replace him at break time. This the only ship where we felt we were an intrusive customer. Spoke to a two bar officer Slyvan about the Lido service. His reply was,' That's OK I'm in charge of Sirens and the Orion'. Sums it all up I feel. Good stuff...Room service, food quality, Minuses..Respect, information flow, at table drinks, waiters forgetting who was who, officers only caring about staff and cutting customers dead and the 8am 'out of your cabin' time. I am told that the Spirit...boooo and the Dream...hooray are being replaced by replacement ships next year. Pointless writing to Thomson....Good or bad they never reply. The Celebration (4), Spirit (3), Majesty (2), Island Escape (1) and the good old Destiny (1) all fantastic, friendly and so so memorable. All Thomson ships, a cry from all.....Heat the pools!. At sea days...whirlpools full, pools unused. They are flippin freezing. Read Less
14 Helpful Votes
Sail Date: April 2016
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid ... Read More
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid for the drinks package this time and where very pleased with the fantastic choice on offer coffee and tea's are free of charge if you are on the drinks package but if you used the speciality coffee bar there was a small cost £1.40 for a large latte we ate in the Orion restaurant for breakfast and evening meal all the staff in the Orion gave great service we also used all speciality restaurants for a small cover charge yes the ship is ageing but so are we LOL and they keep the ship in excellent condition shows were very good the new casino area very nice my only gripe would be not enough staff in the medusa lounge many were training and the experienced left the ship to join the new ship the discovery when we docked in cadiz we did not go on any excursions but did use the spa treatments very good afternoon being pampered the ports we visited were superb we visited Bermuda the Azores cadiz malaga Alicante Dominican republic and Palma no tenders at any ports all disembarkations went very smoothly we even had extra hours in a couple of ports as the captain used to say every day buckle up and enjoy the ride thank you to all the staff for there professionalism courtesy and friendliness. Read Less
3 Helpful Votes
Sail Date: December 2015
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. ... Read More
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. I'll admit to having reservations about the 5 days at sea but 36 hours were shaved off this due to a medical emergency on bored. However the days went quickly & were enjoyable. We're not ones to join in with quizzes or games so can't comment on that - otherwise the entertainment was quite good. The food was very good; we ate breakfast (when we wanted breakfast that is) & lunch in the self service Lido. Yes it could be busy - especially on sea days. But if there's a queue go & sit down, have a drink, read another chapter of your book, etc & the queue will be gone next time you look. In the evenings we ate in the Orion - we enjoyed the smaller, rear section of the restaurant & were ably attended to by Mario & Kumar most evenings. Not forgetting Tony the wine waiter with his endless bottles of red & white wine. We always found there to be plenty of choice in the Orion & enjoyed thoroughly whatever we ate. The bars were very good; the bar staff on the whole very attentive with special mentions for Garnett & Girri up in the Lido Pool bar. The ship was a perfect size for us. On the whole we had a fantastic, memorable time. Read Less
8 Helpful Votes
Sail Date: December 2015
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which ... Read More
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which was on deck 5, outside No 50187. Pleasantly surprised to find how big the cabin was, as we previously had an outside plus. It had a nice square window, a sofa and just a shower (no bath). I preferred a shower only as thought we had more room. We were very satisfied with our steward Boho who kept the cabin clean with the minimum of fuss. The ship itself was spotless, the recent refurbishment has definitely improved the ship to a much higher spec. The new bar, Waters Edge was lovely but unfortunately there was not enough seating and it got very crowded later at night. In some instances standing room only. To be honest I am not sure they could put much more seating in there as the casino merges with the room at the entrance. The other improvements on the open deck where the Lido is was also very good and gave it a much cleaner look. The sun deck with its comfortable beds is also an asset. As for the food. Breakfast as usual were spot on and had plenty of choice regardless of where you ate. The same applied to lunch and the late afternoon snacks. Which we stopped having because we were too full after to enjoy our evening meal. This we always had in the Orion, again we enjoyed it all from the brilliant service by the lovely Trudy, Samuel and Rafaelle our wine waiter to the choices on the menu, to the food itself. Okay some meals were better than others but we had lobster twice and an excellent sirloin steak plus other lovely choices. All in the price. The drinks package was fine, if you chose carefully and asked for drinks done to your taste. Entertainment as usual was very good apart from the Comedy show. The itinerary was good and nearly all the ports of call you could do independently. First time for me to the Caribbean and to be honest apart from the white sand, blue seas and stunning weather I was not impressed. I did however really enjoy the crossing itself and I am very glad I went. Of course the main asset this ship has is its wonderful, caring, funny, smiley crew. They go out of their way to make sure everything is as perfect as possible. From the efficient, funny Joan in the Medusa, Iany in Tides, Jade in Waters edge to the very funny Jeffrey (apologies for spelling) they could not be faulted. I am sorry I can not mention you all but take it as read, you were all brilliant and an asset to the company. I have only a few negatives. Where the artists play in the evening should be changed more often so that everyone has a chance to see them. The sunbed policy should be implemented properly, then everyone can get a chance to move around a bit more. The keeping of seats anywhere for any length of time for large crowds should not be allowed. I understand that friends want to sit together but sometimes these were kept for far to long, in some cases well over and hour. Not fair. Read Less
4 Helpful Votes
Sail Date: December 2015
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can ... Read More
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can be so different is unbelievable, the dream is a tired, old ship and not worthy of the Platinum class that Thomson describes it as. Our cabin, 6156, had to be cleaned properly, carpet was sticky and dirt down the side of the settee, well, it had never been cleaned in a long time. The bathroom tiles were damaged and had to be repaired, not an acceptable standard. There was a broken glass between the two doors at the end of the corridor that led on to the deck area ( 6 ) it was there for four days before it was removed, but only after I reported it. Food quality was poor to average, never hot enough. Formal complaint made on board, had meeting with restaurant manager about food but nothing really changed. Taking complaint further. We were booked to go back on the Dream in March 2016' we have cancelled, no way is Thomson getting £3800 to sail on this third rate ship, never again!!! On the plus side, crew were terrific. Read Less
1 Helpful Vote
Sail Date: April 2015
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust ... Read More
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust bucket, you even had to pay for the water on fully inclusive package ! The food served in the Orion Restaurant was bland and sometimes cold, the showers were dangerously hot and the toilets which were not plentiful were often blocked. The lifts were extremely slow, the air con in our room didn't work, and embarkation was at a snails pace, a lot of passengers were getting irate as they were hot and thirsty, but no welcoming glass of water available. There was only a handful of positive views on this cruise, the first being the fantastic crew, without these lovely people the ship would sink ! This ship apparently had a refurb last November, but honestly, I think it had a slight lick of paint and lots of silicone. The whole ship is in a bad state of repair, loose decking, loose toilets, shabby carpets and curtains. On the drinks package I could have got a pint glass of spirits at no cost, but yet, had to pay for a bottle of water. Not logical! As soon as you get on the boat they want your money. The one day it rained, the tried to sell flimsy bin liner type ponchos for £3.50! Cheek. Read Less
Sail Date: April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
1 Helpful Vote
Sail Date: April 2015
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a ... Read More
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a virus as the staff served all the food and drink for the first 2.5 days. The sauna also was closed for the same duration. The notice displayed on its door verified it was closed as a health precaution. Passengers we spoke to, who were on board the previous week, verified this, adding that the problem seemed to be profound in deck 5. On our last week aboard, there were a large number of passengers who had a flu like virus. In fact, on disembarkation, the number of fellow passengers around us coughing was alarming. Maybe people should assess this when booking a cruise on a ship like this as the vast majority of cabins and public areas are sealed and are fed by recycled air. Perhaps going on a cruise with a cabin that has a balcony has health benefits too. Is it a coincidence that the medical centre is down in the bowels of the ship? In my opinion it should be next to the shops, so the passengers can see if there are any queues developing outside it. The top end of the entertainment team was fantastic but the others who entertained during the day were no better than the ones in a caravan park. One word of caution: there is a new "dream team" on board for the summer season in the Med. They appeared for one night on our last week and were grossly inferior to the incumbents. On the transatlantic crossing we had to lose 7 hours in order to reposition to European time. This was done at 2 o'clock in the afternoon which made the time move to 3 o'clock. This meant that one hour of quality time was being lost on these days. It just so happens Thomson then had one less hour to feed, water and entertain passengers. Even the staff lost out as apparently Thomson took an hour from their break during the day. Quite despicable of them as the staff work in excess of 12 hours a day, 7 days a week. Surprise, surprise when The Dream travels from Europe to the Caribbean in the Autumn, the clocks are changed backwards overnight which prevents the exact opposite situation ie passengers having more time to eat, drink and be merry in the afternoon. The best advice I can give is bring a face mask with you for sleeping as in my opinion the air quality in the cabins is extremely poor . Read Less
5 Helpful Votes
Sail Date: December 2014
Forgot to write a review at the time but just want to say what a fantastic cruise we had! We did the transatlantic from the canaries over to the Caribbean. It was our first cruise and we loved every minute of it. The ship was great- very ... Read More
Forgot to write a review at the time but just want to say what a fantastic cruise we had! We did the transatlantic from the canaries over to the Caribbean. It was our first cruise and we loved every minute of it. The ship was great- very clean, great food, fantastic staff! The entertainment was out of this world, wouldn't find better in the West End! We were in an outside plus cabin which was a great size for 3 adults. The theme of our cruise was big band and we enjoyed music by the fantastic Greg Francis Orchestra! I did the river tubing excursion in Grenada with Thomson which was such good fun, would highly recommend it to others. As it was Christmas time, they ran a gingerbread house decorating competition and we won a trip to the hot stone restaurant on board. The Atlantic crossing was so calm, you wouldn't have even known you were on a boat. The whole process was made so easy from the beginning from being picked up from the airport and escorted to our cabin to them holding the plane on the way home due to the transfer bus being delayed by traffic. I wish I could go back and relive every moment of the cruise as it was so magical and really was a dream...can see where it gets it name! The passengers on the ship are so friendly and have even stayed in contact with a few. So impressed by Thomson that have booked another cruise around the canaries at the end of March 2016. Read Less
Sail Date: December 2014
Just been on the Thomson Dream on the Transatlantic Sunrise and was very disappointed with many aspects of it. Whilst we were more than happy with food and cabin we thought the general entertainment could have been better. Although the ... Read More
Just been on the Thomson Dream on the Transatlantic Sunrise and was very disappointed with many aspects of it. Whilst we were more than happy with food and cabin we thought the general entertainment could have been better. Although the dancers/singers etc were all talented we saw the same shows on the Dream 2 years ago so Thomson start thinking new shows please. Our holiday this year was totally spoilt by there being a very bad chesty cough/virus on board of which we both got it very near the start of the holiday and spent quite a few hours over a period of time in the hospital along with many many others passengers all of which had very expensive bills at the end of treatment (hopefully all insurances will pay up) The consensus from the ship THERE IS NO ILLNESS ON THIS SHIP they were still denying it as many more passengers were being treated. It was felt amongst many passengers that hand sanitising was not being adhered to as it should, the question was asked why there were no staff making sure this is done and was told it takes up too many staff at one time and as for the cost of treatment why does the it have to be so expensive. Also there were major problems with the lifts so many times they were out of order and you either had to wait an age for one to come along or struggle with the stairs which was a real problem to quite a lot of passengers. A receptionist was heard to say when a complaint was made about the lift situation - well you could use the stairs - this is not the sort of comment you want to hear. Thomson have just spent a lot of money on refitting certain areas but we felt important things such as the lifts should have been renewed. Just so you know the waiting staff and cabin stewards were as usual brilliant a real credit to themselves. This was our 4th time on the Dream and will unfortunately be our last.   Read Less
Sail Date: April 2014
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship ... Read More
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship is huge and the staff try very hard to look after you - extremely well since tips are not expected! But the food was disappointing - being the same in Orion, Lido and Sirens albeit the service is much more personal in Orion and you pay extra for the other options. And the standards are inconsistent too - no tie at the captains dinner then no entry but come to the second sitting (when chances are he has gone) and you can wear shorts it appears! And it isn't just the Germans with a problem with towels and sunbeds. The entertainment team also try their best and some acts are very good but others are just awful. Lots of other guests were quite happy so it's probably just not for us but don't expect any complaints to be heard - we thought the house white wine particularly poor and the exchange rates on board astronomically punitive but got no reply so beware. Also cannot recommend the drinks package as other reviews have also said - forget the "from £10/day"in the brochure - the actual cost was nearer to £30/day and certainly not worth it. Cabins on deck 6 are best value (around the centre) Read Less
Sail Date: April 2014
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant ... Read More
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant journey. On arriving in Barbados we we're put on a coach and driven straight to the port where we completed the embarkation process quite smoothly. Our disillusionment began when we entered our cabin, the dark brown furniture was so dated,and overpowered the cabin. we are used to small bath/shower rooms but expected the shower curtain to have a full set of hooks. The shower head had virtually no movement to it and was placed high up on the wall. We ate mainly in the Lido or Sirens we tried Oriens but the service was so slow we never bothered again. We found the food to be of poor quality not very warm and on a couple of occasions inedible. This is not what we expect from Thomson, although I did notice when we arrived in Europe the quality of the food seemed to improve. Could the poor quality of the food be to push us in using the Grill and Steak under the stars which are an extra charge. I agree with reviewers about the sunbed situation there just wasn't enough and they had seen better days, lo and behold brand new sun beds appeared on our last day. The entertainment team did their best and produced some decent shows. The Michael Jackson show was an outstanding moment. The quizzes and game shows on a evening were ok but we had seen the shows before. The guest lecturer was excellent but we weren't impressed with the guest comedians although other people seemed to be, it was just not to our taste. Thomsons main strength is its Crewe from our lovely cabin steward to the bar and restaurant staff who work incredibly long hours seven days a week but still greet you with a smile. We thoroughly enjoyed our trips and at the different ports of call the destination services team were always visible and helpful. Disembarkation was smooth as was our flight home. This cruise was not up to the standard of other Thomson cruises we have been on. Read Less
3 Helpful Votes
Sail Date: April 2014
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I ... Read More
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I needn't have worried. We had chosen an outside cabin on Deck 6 near the middle - good for avoiding the worst of the motion. The cabin was fine - very comfortable - and the bathroom was small but beautifully formed! I wish the hair dryer was in the cabin though, and that it had a nozzle but that seems to be universal. Our cabin steward, Raymund, was lovely and very helpful. All the crew and staff work very long hours, and we were surprised to hear that they have to pay for wifi. At every port they were to be seen finding free wifi in order to Skype their families - bit stingy Thomson! We were aware that some people weren't happy with the food, but we can't understand that. In the Lido, Sirens, and Orion we had really good food, plenty of variety, good service and lovely staff. Our waiter in the Orion Restaurant was Reginald, and we looked forward to seeing him on most nights when we dined there. One night we had the self-service buffet in the Lido and it was curry night - absolutely delicious. We had Steak Under the Stars one night and the steak was very tender. If there is a criticism it would be that there was too much food, and the atmosphere was a little thin, up on Deck 11. We liked the bars, tending to have a drink in the Lido bar outside before dinner. The bar staff were wonderful and must walk miles every day. Aida was delightful and we always looked out for her, and she always remembered our names and what we were drinking. After dinner we went to the Medusa Lounge or the Ocean Bar on Deck 8. We had great fun taking part in quizzes or dancing to Tina and the Peakles. They were a great band with a huge repertoire, and lovely people too. They seemed to work incessantly! The weather on this crossing was not always good with Force 9 gales and 10metre swells. The ship handled this really well but it made our days at sea more of a challenge. There were lots of quizzes and activities to keep us all out of mischief. The Cruise Director, Paul, his assistant, Martyn, and Mark (very handy with maracas!) did a sterling job with all the entertainments - full marks to them. The Captain, John, was delightful. He was to be seen around the ship talking to people, chatting and trying to answer everyone's questions. A lot of people would have liked a Sports Bar on the ship, and Captain John was asked about this. He had pushed for it but was over-ruled by whoever sorts out the Sky package. I would suggest they think again on this as it would be beneficial to everyone, and a money-spinner for Thomsons. In conclusion I would say that this cruise was very enjoyable. It was quite informal as you might have expected; the ship wasn't big enough for all-singing, all-dancing razzmatazz but there was plenty to do. I did witness some passengers being quite rude to Reception staff when they had missed bring informed about having to queue for tender tickets, and felt ashamed at their ignorance. The staff were unfailingly polite and didn't deserve the language. I would say that the Dream and this Transatlantic cruise holds its own very well amongst its smaller-ship competitors.   Read Less
Sail Date: April 2013
Flew on sunday 14th april on delayed flight from Manchester due to person being ill on plane,captain put plane back on stand till medics gave ok 1.15min later flight was ok.Landed only to find we was 4th plane in had to wait for buses ... Read More
Flew on sunday 14th april on delayed flight from Manchester due to person being ill on plane,captain put plane back on stand till medics gave ok 1.15min later flight was ok.Landed only to find we was 4th plane in had to wait for buses 20to30 mins got on buses to port ,when got to port must have been 10+ buses waiting to get passengers off and into registration area did not take long then onto ship.Taken to cabin by steward. Cabin 7123 clean,tidy it seems the inside cabins have been totally upgraded but the outsides have had a minimum upgrade i.e. new beds,carpet,furniture, walls still have dark wood on them and the drawers,wardrobes look well worn bathroom and toilet has seen better days worked well but tired looking. Ate in lido restaurant mostly fair choice something's could be warmer on the hot servery. Also ate in sirens preferred lido bit quieter had good meals in Orion restaurant waiters were better the first 2 weeks till they was changed at Morroco. Best meals was in the grill which is 20 extra each but the service is 1st class.Had a blessing on board which was organised by Joanna she was brilliant nothing was to much trouble for her.All the stops with the exception of Portimao tender was a nightmare to get to shore and Morroco to much of being hassled by taxi,s,beggars ,shopkeepers but all the other places was great to visit. The shows in the broadway show lounge were of a good standard throughout.Now comes the not to good bit there was a outbreak off norvovirus/GI on board the captain said there was about 100+ people ill but still some people still did not obey the rules to stay in there cabins some of the crew had pictures of the people so they could find them and put them in quarantine in there room.We was very lucky we did not come down with it as Some people did not wash their hands after going to the toilet and sanitise as well the staff had a nightmare to try and control it. The last day on board everybody had to be off the ship by 9.00am so they could deep clean the ship,as we was on the late flight to Manchester they laid on mini buses to a hotel (Dali) in a back street c/w a voucher for lunch had to pay for coffee etc so did the people on AI I think. They picked us up at about 2pm to take us back to the port to pick our cases up when we got back the buses to take us to the airport had not arrived as they did not expect us back so soon.So after much heated discussions the buses was organised so onto the airport when we got there the check in desk were not going to be open till4.30pm more discussions to get desks open as they said nobody told them we was on the way from the port anyway they opened them about 4.10 but what a long day flight home no problem on the whole the cruise was great with exception of the last day seemed they just wanted away from the port also noted they sanitised all the cases before they went on the ship Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise