1 Helpful Vote
Sail Date: August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
13 Helpful Votes
Sail Date: July 2019
Booked this cruise months in advance, all inclusive was a standard but we decided to pay £50 for a premium all inclusive which was well worth it. From the beginning our embarkation was quick and easy, obviously had to queue but nothing ... Read More
Booked this cruise months in advance, all inclusive was a standard but we decided to pay £50 for a premium all inclusive which was well worth it. From the beginning our embarkation was quick and easy, obviously had to queue but nothing unreasonable. We immediately got settled into our cabin on Deck 7, which was a nice size, with two comfortable single beds, a small sofa and table, a desk with chair and mirror, two wardrobes with a full body mirror on one of the doors and a bathroom with toilet and shower. The bathroom includes a hairdryer which is decent but not very powerful. Our rooms got cleaned every day, with towels changed if needed, staff kindly fold up your clothes and make animals out of the towels which was a very nice gesture. There was a great choice of restaurants, breakfast buffet at either Sirens or Lido is the kind you would expect from any all inclusive package holiday, nice but nothing special. Orien restaurant is the only fancy restaurant which is part of the all inclusive package but the a la carte restaurants only cost about £18 for a three course meal. There is food available throughout the whole day at different restaurants, so if you are ever hungry you can eat either from the buffet or the terrace grill. There was even a late night buffet from 11.30 - 1am. Many different activities to get involved in throughout the ship, including the casino, bingo, late night disco, card games or the broadway lounge and even if you don't fancy any of those things you can always listen to the live music at the Tides Bar or Waters Edge. Every single member of staff on the ship was an absolute sweetheart. Ports are very lovely, but don't feel pressured to book your excursions in advance because you get way more options once you are actually on the ship and you end up meeting people which you would like to go on excursions with anyway. Some of the excursions are not worth the money, so make sure you research carefully what they actually provide for you on the excursion and whether you have any alternative cheaper options. Me and my bestfriend went alone, we are both 18, despite everyone saying that it's a holiday for older people and that we were better of going to a villa in somewhere like Greece like the majority of people our age, we chose to come on the cruise anyway and had an absolutely amazing time. You definitely get your money's worth with the drinks package and the bartenders are always so nice and friendly. We never had a boring moment on that ship and got to meet amazing people, we are already looking to book our next one for next year. We highly recommend a cruise with Marella Dream, no matter what age you are. Read Less
10 Helpful Votes
Sail Date: March 2019
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was ... Read More
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was roomy and clean with modern decor. Plenty of drawers and wardrobe space. The entertainment, food, service and cleanliness of the ship was faultless. Comments with regard to ship being old are certainly true but it did not deter from the holiday itself. All the bars, dining rooms and communal areas were modern and tastefully decorated. I have travelled many times on several cruise lines in the past and I can honestly say, that I was not disappointed in any of the experiences on the Marella Dream. I would like to say a special thank you to the member of staff that certainly made my holiday memorable. A young 24 year old - Calum James Smith - with the title of social host. He was wonderful with shall I say the elderly ladies of the ship. Thank you for a lovely, relaxing holiday. Read Less
3 Helpful Votes
Sail Date: February 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
2 Helpful Votes
Sail Date: February 2019
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions ... Read More
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions were overpriced and after finding that the handouts from the ship were not very helpful or accurate we headed for the tourist information offices at the places we visited. There was good information about the ports on-line but we used on-shore wi-fi and roaming Vodafone after a message that we would be charged £2.88 per minute for all calls, texts, and data on "Vodafone Marine" ! Our cabin, 1004, was quite good with a settee and table as well as TV and tea and coffee facilities and a good size window, a bit obscured by lifeboat access equipment. We had a problem with the safe which two visits from crew could not sort out, Dennis, an officer from reception was the second to try, we were pleased that the safe locked itself and refused to open until he put his override code in twice. He confirmed to us that it was faulty. I made a third visit to reception to complain and they refunded my money but were unable to provide a replacement safe for us or alternative safe storage for our valuables, apparently there is no safe at reception ! Our only option was to find a hiding place in the cabin. Please note there is no forseeable solution to this problem as replacement safes are apparently not available ! On our fifth day I was up early with diarrhoea and vomiting, I called reception as required and was visited by a doctor and nurse. They confirmed from my symptoms that it was not viral and therefore probably something that I had eaten so I could either stay in the cabin on immodium for 24 hours or visit the ships hospital for treatment which would see me well again in a couple of hours, I opted for the latter and had extensive blood tests and intravenous drugs, the treatment worked and I called back in the evening to check that all my obs. were normal. Excellent service but a tad dear at £1,400 plus ! Interesting to note that the previous day had been a "sea day" so it was most probably something that I had eaten on the ship. We unfortunately missed Lanzarote on my sick day. On the positive side, the crew were polite and helpful to a man ( or person I suppose I should say). The highlight of the cruise was the entertainment team, they worked non stop and were really professional and talented. The food was all pretty good ranging from canteen type buffets in various locations, made to order pancakes, omelettes and pizzas, a proper sit down restaurant with good service and "pay extra" speciality restaurants. We were on a full board but not " all inclusive " basis so we paid for the "wine package" which at about £14 per bottle compared to UK restaurant prices. Drinks at the bar were similar to pub prices. We enjoyed a lot of the cruise but there were things that let it down, there was no hot water on one evening and for the hour before the captains reception the whole ship was without any running water, the Captain did apologise and excused the smelly guests ! I registered all my complaints on-board and filled in the questionnaire on our return but there has been no offer of apology or compensation, in fact no response at all ! Read Less
10 Helpful Votes
Sail Date: July 2018
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was ... Read More
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was that you was unable to watch england games in the world cup tournament and to have wifi would be rather expensive the captains announcements were very clear and accurate information. My wife unfortunately broke her ankle while we were in rome and the medical staff were great and was Amanda of entertainment who came with us to th hospital while we docked in palermos spain also the very kind taxi drivers who took great care with us .I travelled with my with and mother in law and none of us had been on a cruise before we would do it again one year liked it very much. Read Less
5 Helpful Votes
Sail Date: June 2018
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an ... Read More
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an old ship but so much nicer than the floating resorts of other cruise lines. A lovely ship with a wrap round promenade deck, two good sized pools and great restaurants. Excellent food choices, varied menus and great service. I had booked three cabins, one outside plus, one single and one disabled. A minor problem in the cabin was resolved immediately. All cabins were spotless, mine had a bath with two powerful showers over. There was plenty of wardrobe space and tea and coffee facilities in the cabin. A stable ship, I never felt any movement even in rough weather. Captain Richard, Juliana and Lara helped to.make my Blessing very special and I was treated as a VIP all week. Staff in all areas very helpful and polite. The entertainment team work very hard, the CanCan was superb However, I wish the singers would not shout. They wear head mike so don't need to shout. I loved my holiday. Read Less
7 Helpful Votes
Sail Date: March 2018
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and ... Read More
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and decent value for money. The flights, transfers and embarkation/disembarkation arrangements were excellent. Things that were better: size of cabin and bathroom, drinks prices, included tips. Things that were worse: bar service was a bit offhand, slow and they did not know how to serve certain drinks; food in the main restaurant was nothing special (we did try Kora La, the Asian restaurant which was very good); felt crowded on the day at sea. The worst comparison however was the "entertainment" - the theatre shows had excellent dancing but terrible singing and the two bands playing in the lounges were just dire and far far too loud. A grand piano sat untouched in Tides while the pianist was stuck in a closed room and the "party band" could be heard above him! The quizzes were badly presented and indeed all the entertainment staff seemed too young and far from interested. Two really bad things that I will be taking up with the company - I have never been as ripped off as paying £15 for the use of the safe and far more importantly the safety briefing commenced 2 minutes after we boarded while people were still finding their cabins and no effort was made to ensure everyone attended; worth mentioning that the medical questonnaires were dumped in a heap on a table and not counted or presumably checked. We also greatly missed the central atrium as there was literally nowhere quiet to chat in the evenings. In summary, a decent week away but not one I would consider suitable for any kind of "big trip"/special occasion. Read Less
6 Helpful Votes
Sail Date: January 2018
Been cruising with Thomson since 1998 1st ship Thomson Topaz. Been on the Thomson Dream 5 times (Used to be "Costa Europia") Was on it for 2 weeks in October in the Adriatic. Great 2 weeks no problems. was on the liner with my 91 ... Read More
Been cruising with Thomson since 1998 1st ship Thomson Topaz. Been on the Thomson Dream 5 times (Used to be "Costa Europia") Was on it for 2 weeks in October in the Adriatic. Great 2 weeks no problems. was on the liner with my 91 year old sister-in-law 5th January for 2 weeks, in single cabins Deck 5 and deck 9 (Right next to the Gym) We knew there was problems aboard with the Nora virus so we was careful not to frequent crowded areas. After 5 or 6 days my Sister in law became ill and was confined to her cabin. After 8 or 9 days the same thing happened to me. We had been given injections and 1 500 mg paracetamol and let out after 2-3 days with no instructions, no medication and the doctor even asked me to use my own paracetamols. We left the ship to pass the germs on our flight home. He both still have the illness (25.1.18.) and are seeing our doctors 29.1.18. The waiter service at The Orion was excellent, a bit slow at times but that was due to more passengers using, instead of the caferteria. We did not use the activity due to our age, but passengers appeared to be enjoying it. The service all over was ecellent, except Reception with the staff being overwelmed with customers. The cabin staff I would say are the best on the ship as always. When locked away in the cabin, I had no eatable food at all. Entertainment was exactly the same when we were on this same liner in October 2017 Read Less
4 Helpful Votes
Sail Date: November 2017
This was my first time as a solo passenger so that's why I picked the 5 night and am so glad I did I found the ship to be very tired with not much happening for a solo passenger. I usually cruise with P&O and will definitely go ... Read More
This was my first time as a solo passenger so that's why I picked the 5 night and am so glad I did I found the ship to be very tired with not much happening for a solo passenger. I usually cruise with P&O and will definitely go back to them. I was in cabin 5211and although it was quite spacious it was very noisy, the shower room had an unpleasant odour and only one socket worked so had to boil the kettle and change to charge anything else. The food was ok nothing special the only redeeming thing was the staff were very pleasant, would I go with Marella again that would be a definite no there was no ship map in the cabin which would be very handy as the signs around the ship only told you what was on that deck but not direction you should be heading. Read Less
2 Helpful Votes
Sail Date: August 2017
We chose this cruise for the itinerary - the places we visited were just amazing! Venice, Santorini, Rhodes and Athens were the best by far if architecture is what you like. Going away in a heatwave (40 degrees at its highest) also made it ... Read More
We chose this cruise for the itinerary - the places we visited were just amazing! Venice, Santorini, Rhodes and Athens were the best by far if architecture is what you like. Going away in a heatwave (40 degrees at its highest) also made it that bit more enjoyable. Disembarkation and embarkation were fast and easy in each port, very well organised by the staff. Food on board was excellent. Plenty of variety to choose from, even from the set menu in the Orion on an evening. Waiter service in the Orion could've been quicker - the staff are amazing and work hard, there's just not enough of them for such a busy restaurant. Also, there is a dress code in the Orion (no shorts for men, etc.) which was not stuck to. Kids were allowed to go in wearing shorts which was not fair and the same should go for women as I don't want to see a lady in short denim shorts whilst eating my evening meal in a sophisticated restaurant. Other than these, the restaurants were very good overall. The entertainment staff (Lewis, Suzy, Millie and Mils in particular) were amazing - they made out holiday! Sat in the Medusa lounge most nights which had drinks coming all night from our fabulous waiter Nelson and great entertainment. Top Men are definitely one to see if you haven't seen them before - they are wasted on the ships. Entertainment through the day was also good. Although...the pool on Deck 11 used to be adult only which they have scrapped, understandably. The entertainment however has now moved to Deck 11 also meaning all the children came with it. Would have been nice to have the entertainment still by the pool on Deck 9 so that Deck 11 and the Sun Terrace on Deck 12 were a little more relaxing. Haydee our room maid was amazing and very prompt with cleaning our room. All the staff work very hard and are always happy and polite. Overall, an amazing holiday and would definitely recommend! Read Less
10 Helpful Votes
Sail Date: February 2017
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the ... Read More
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the All-Inclusive nature of the package. It was great to check in our cases at Birmingham and not have to worry about them again, as they'd be delivered to our cabin door. Our cabin was an outside plus (Mid-Ships, Deck 9) and was lovely. plenty of room, for clothes and our cases stored neatly behind the settee. Bed was made up into a double and was one of the most comfortable we'd ever slept in on a holiday. Our housekeeper Cristina looked after us with an excellent service. All the staff were some of the most helpful we've ever come across and are a credit to Thomson, The Dream and her Captain. Food was always a treat and there was something for everyone. We did however really really enjoy the "Kora La" Asian Cuisine restaurant. the food was to die for and of sizable portions too. The entertainment was plentiful, varied and of an excellent standard. our twice daily Captain's update was one of our highlights' as he made his announcements amusing. I could go on and on about our experience aboard the Dream, however I won't. All I'll say is try her yourself. you wont be disappointed !!! Read Less
Sail Date: April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
Sail Date: April 2015
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at ... Read More
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at Montego Bay airport, but it was not a really big deal.I am a single traveller and booked the only single cabin on deck 7, which is aft. I only had to step out of my cabin to walk out onto one of the lower aft sun/viewing decks. The cabin was a very good size for one person, and was kept spotlessly clean. One of the main reasons for choosing this itinerary was to visit Cuba, and I was not disappointed, it was a fantastic place full of contradictions, from the Soviet style old buildings to the Latin influenced culture and buildings, and the local people in Havana were lovely. The Cayman Islands although expensive was a beautiful place, and Cozumel off Mexico was also nice. The Thomson Dream is a perfect sized ship, personally when I see these larger cruise ships come alongside they remind me of blocks of high rise flats, which are totally lacking in any character or personality. The Thomson Dream has character, yes it is old and a bit tired, but consider that you are at sea; and the same maintenance and order of things does not apply as when you are on land. Having spent 17 years in the Royal Navy (including nuclear and diesel submarines) and living and sleeping in all conditions, the Thomson Dream is the height of luxury. The ship is a vehicle to visit some lovely places. As for food - I have always eat in the buffet restaurants and have never found there to be an issue. There are plenty of sanitisers stationed at the start of the buffet (although there are some individuals who do not use them, and would be the first to complain if norovirus swept throughout the ship). During the first few days the staff serve the food, which is fine. The range of food has always been very good, there is something for everyone, if not you can always ask. Overall I found my experiences on the Thomson Dream to be nothing but positive. I have also travelled on the Thomson Celebration and had a good experience. I have already booked next years cruise on the Thomson Dream to do the Mayan Treasures itinerary. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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