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  4. Marella Cruises (formerly Thomson Cruises) Cruise Reviews
Sail Date: December 2018
All went wrong from the flight we took 7 hours 30 mins to get to Malaga we sat on granada runway for over two hours. We have not long come back from this ship Marella Celebration well where do I start the ship has paper thin walls I ... Read More
All went wrong from the flight we took 7 hours 30 mins to get to Malaga we sat on granada runway for over two hours. We have not long come back from this ship Marella Celebration well where do I start the ship has paper thin walls I could here the people in the next cabin snoring it was so bad and you can imagine what it was like when people came back from the casino or late night drinking. Also you sat in theatre/ show and you can watch everything vibrate It’s so bad people say you get use to it you don’t the ship is so old her sister ship has been scraped off I wonder why do not take children on this ship for me I would worry about them all the outside steps are so steep. You could not get a sun bed unless you get up at 6am just not enough they say they remove towels but they don’t Food very basic in self serving restaurant. Safe in room £35 for holiday I have never paid for safe on any cruise I’ve been on before WiFi nearly £50 which most of the time it did not work Another thing i was not feeling well at the end of cruise found my blood sugar very high (34) can’t be certain but I don’t think I was getting Diet Coke Good bit is the staff sorry not for me would try the newer ships but not this boat you will be sorry if you book look at newer ships this one is over 35 years old and her sister ship was scrapped I wonder why Read Less
13 Helpful Votes
Sail Date: November 2017
We have done over 20 Thomson cruises and although most of the ship particularly the cabins are tired we have always enjoyed the entertainment and cruise. This one was shocking....the entertainment team spent more time on deck 6 smoking ... Read More
We have done over 20 Thomson cruises and although most of the ship particularly the cabins are tired we have always enjoyed the entertainment and cruise. This one was shocking....the entertainment team spent more time on deck 6 smoking than they did entertaining, they put on a deck party that lasted 35minutes where they just all danced together and did not involve any of the passengers and when were in dock there was no entertainment at all on the decks. All the shows were poor and pretty much everyone felt the same way one of the comedians thought it was funny to tell homephobic jokes and although we are not gay it was very uncomfortable. We were at sea for 6 days and they did nothing extra on the decks, most people had to make their own entertainment. I could go on and on about how disappointed we were and in fact couldn't wait to get off the ship and come home. There was no sail away party and even when the outside decks were full with passengers no extra entertainment was put on. If this is the future of the old Thomson cruises now called Marcella we certainly won't be doing another one Read Less
3 Helpful Votes
Sail Date: November 2016
short flight out was best part all downhill after that ship had leaking pipes everywhere,now 30 years old and showing it,swimming pools were oblong tubs,the wife best describes it as pontins on water not a cruise i want to repeat one port ... Read More
short flight out was best part all downhill after that ship had leaking pipes everywhere,now 30 years old and showing it,swimming pools were oblong tubs,the wife best describes it as pontins on water not a cruise i want to repeat one port of call in the dominican rep la romana was just dangerous, dock was a commercial one for container ships and if you attempted a walk ashore you put your life in danger even the police had machine guns , decent food in the canteens(yes i do mean canteens as in the old factory ones)sunbeds were in short supply people were up at 5am to get one,the german side of the company keep the best ships and send the uk the scrap end shipswe regularly saw maintenance carrying very large pipe sections around the ship,only good thing was the crew but they deserved a better ship to crew,as it is we will be avoiding thomson `cruises` Read Less
10 Helpful Votes
Sail Date: April 2016
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! ... Read More
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! The food was sub-standard, often cold (custard mainly). Lobster on the Captain's night was so tough and overcooked that it was impossible to cut! Bread was sweet, toast was pre-cooked the night before for breakfast the following morning (we saw and asked), desserts, ok so a cupcake is nice but....... The ship lost a third of it's staff in Palma before setting off and was full of trainees who didn't have a clue. You could die of thirst waiting for waiters in the lounges! Reception staff were either trainees or didn't wear name badges. Tour to Sorrento and Pompeii was a farce, under an hour in Sorrento??? issues with guide in Taormina! Now I got a refund on 1 tour which left my onboard account at a minus figure and was given cash back but I have appending amount of £15 in my bank account, so watching that. Family had £1 to pay, had £14 pending but have had £22 taken out so all going on a complaint to Thomsons. This ship has rotting windows, rust and is shabby. Needs a total refit to be any good, ship and staff! Book any other ship but this. Credit however does go to Carlos in the main Restaurant, his professionalism and witty charm made our evening meals a pleasure (even if the food lacked quality). His trainee Luis was also very very good and saw a big improvement during the week, again credit to Carlos who works extremely hard (as do all wait staff) to make sure your evening meal goes smoothly. This cruise should never have been allowed to sail, the staff were simply not prepared/trained to deal with a full ship of passengers. Disgusted at Thomson right now and will not be considering another cruise with them for a very long time, if ever! Read Less
1 Helpful Vote
Sail Date: December 2012
We have cruised with Thomson before and had a great time however this cruise was different. We new that there was a problem from the first night.Our cabin was on deck 7 directly beneath the Medusa lounge.The noise from the Medusa lounge ... Read More
We have cruised with Thomson before and had a great time however this cruise was different. We new that there was a problem from the first night.Our cabin was on deck 7 directly beneath the Medusa lounge.The noise from the Medusa lounge was to say the least horrendous.All we could hear was very very loud thumping music which carried on until after midnight. We did request a move and after a few days we were offered a cabin ( guess where ) directly beneath the disco!! needless to say we declined. To make matters worse around 4a.m.most mornings we could hear what appeared to be furniture being moved about.Consequently we only managed about 3-4hours sleep each night. We have since complained to Thomson so called customer services and to the CEO however both responses were to say the least disinterested !. Thomson keep saying that for an extra fee we could have pre-booked our cabin.If this is the case then Thomson should at least advertise the fact that certain cabins are noisy. I would rate Thomson alongside Ryanair i.e. if you want to sleep on your holiday then you should pay extra for the privilege !! Thomson would do well to remember that there are plenty of other cruise lines out there. One final point to note that the quality of the food was nothing like what we have previously experienced on Thomson.It was luke warm and poor both in quality and quantity.Thomson you need to get your act together. Read Less
Sail Date: December 2010
We went on this cruise with a very open mind after seeing it featured on Watchdog and reading many bad reviews. We took hope in the fact that the ship was going into dry dock for repairs and "refurbishment". How wrong we were!!! ... Read More
We went on this cruise with a very open mind after seeing it featured on Watchdog and reading many bad reviews. We took hope in the fact that the ship was going into dry dock for repairs and "refurbishment". How wrong we were!!! This was an absolute nightmare of an holiday,if ever a ship was wrongly named then this has got to take first place. The corridors stink and the carpets are filthy and threadbare. The walls are covered in big black marks were pictures have been hung and are no longer there. The lifts, (when working) stink and are of an hiddly piddly nature, you can go so far in one lift then have to get out walk to either the front or back of the ship to get another lift to continue your journey. Why don't you just walk up or down the strairs to get to where you want to go I hear you ask?? Because more often than not, the stairs are fenced off and you aren't allowed to walk down them. The aircon did not work in either the cabin or throughout the ship. Cabins of a good size but the bathroom dated and dirty, the bath comes complete with a permanent black scum mark all around it. Drawers extremely difficult to open. Work constantly being done whilst passengers are trying to eat. People allowed to smoke next to uncovered food causing smoke to taint food. Hygiene standards not maintained with regards to hand cleaning. I could go on and on but I would be here all day. This ship was not sorted whilst in dry dock, resulting in so many delays reaching our destinations. Until we actually left Madeira for the transatlantic crossing we were unsure if we would actually sail. The ship was sailing on one engine and limped to our destinations in Europe causing cancellations to excursions. There is a constant shuddering which can be felt throughout the ship, even lay in bed you can feel it through your pillow. I strongly advise anyone due to travel on this ship to think again and look to transferring to another ship. We have cruised with Thomson's previously and not experienced anything like this. I would never go on this ship again Read Less
11 Helpful Votes
Sail Date: April 2019
5 weeks before sailing the cruise was on offer at a good price.Got off to a great start when allocated our outside cabin which was huge! (9006) After that things went downhill a bit. First let me say the ship itself was hit and miss. Great ... Read More
5 weeks before sailing the cruise was on offer at a good price.Got off to a great start when allocated our outside cabin which was huge! (9006) After that things went downhill a bit. First let me say the ship itself was hit and miss. Great theatre with good sight lines. A decent sized cinema.But as a cruise experience did not live up to the standard we have become accustomed to with P@O. On sea days the main pool area was a no go for us,with its loud music,that was not even catered to the average age group of around 65 (it was an adults only cruise).Felt like we were back at Butlins.For anyone who likes to dance the Indigo disco with its small dance floor and no seats was a waste of time.What would on other ships be known as the crows nest was a strange layout and doubled as the casino.It was difficult to get a seat in the squid and anchor pub which was incredibly noisy and consisted of mainly childish game shows.And finally the food.Again hit and miss.as was the service.We finally cottoned on to two excellent waiters Maiko and Benjie one in the vista and one in the latitude restaurants. Service in the tapas and pizza restaurants was good.The staff were more multicultural than on any of our 18 or so other cruises.Some of the entertainment in the evening was good some not so good.Very little in the way of entertainment during the day,no lectures or talks just films in the cinema that tended to repeat.Spoke to people who had cruised on Discovery and much preferred it.All in all,in my opinion a long way to go to match P@O. Read Less
13 Helpful Votes
Sail Date: May 2018
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They ... Read More
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They announced it in the daily paper as an additional area, then proceeded to close the smoking area on the sunny deck Day time entertainment was very poor considering the weather, evening entertainment was not average but could have been so much better if nearly all the entertainment staff were not all their first cruise. They just did not seem to gel at all, they should have mixed it up a bit more. Poor standard of food, never ever warm never mind hot! Daily information about the ports was nearly non-existent, to the stage that a half-hour bus ride to a destination that was closed (bank holiday) was a total waste of time. A bit of a wash-out is the best way to describe it. Read Less
Sail Date: November 2017
We chose this cruise because in November 2016 we had cruised on Discovery 1 & had a wonderful cruise, but then it was under the TUI brand name. The ship's are sister ship's so we knew what to expect. What we didn't ... Read More
We chose this cruise because in November 2016 we had cruised on Discovery 1 & had a wonderful cruise, but then it was under the TUI brand name. The ship's are sister ship's so we knew what to expect. What we didn't account for was that the new brand name would alter everything. The cabin and cabin steward were excellent but everything else seemed to have been forfeited. The food in the restaurant was acceptable but the control of how people dressed was appalling. They allowed people to come in to dine in shorts, teeshirts and one even came in in flip flops. We complained to maitre d who explained that there had been a directive allowing dress shorts to be worn, the ones we saw were not dress shorts. There was a sign I in the glass house sayng it was adult only after 4pm ( or 5pm not sure) but although there were very few children on board we still saw children in there after the time stated. To us it seemed that no one was prepared to enforce any of the so called rules. We had booked a premium balcony room & expected to have decent toiletries but the toiletries turned out to be a green shower gel on the wall and a small(very small) handsoap. The entertainment was ok although some of the shows were repeats from previous cruises with Thomson. We have always rated Thomson or TUM but we would not be using them again Under the Marella flag it would seem that standards have dropped drastically, so very disappointing. Read Less
12 Helpful Votes
Sail Date: November 2017
Friends had a son who had worked as Cruise Director on this and other TUI Cruise Ships, they thought we would enjoy it. How wrong they were. All comparisons are made with previous cruises, long and short haul, made with NCL, P & O, ... Read More
Friends had a son who had worked as Cruise Director on this and other TUI Cruise Ships, they thought we would enjoy it. How wrong they were. All comparisons are made with previous cruises, long and short haul, made with NCL, P & O, Holland America and Princess Lines, all small ships. Flew out on 5th.November, flight delayed on runway over an hour, toilet function problem. Poor meet & greet at Airport, wrong directions to transfer coaches! Late arrival on board, meant less than 15 mins to the second lifeboat drill. Meet & greet staff on board did not know cabin location ! Made the drill meeting in the Show Lounge, usually it's at your appointed lifeboat station. No indication given to cabin number lifeboat, assumed that display info on Prom Deck was correct, even cabin numbers to port, odd numbers to starboard. One morning while having breakfast on the Lido outside rear deck area, noticed a pungent smell, assumed it was from the docks, but became worse, then smoke came out of the rear swimming pool vents, it had been closed off and empty, no explanation given. Smoke became dense and black, so quickly departed to upper deck, P/A issued a coded message, which was obviously for the fire crew. Staff cleared everybody off the rear deck, and the fire was extinguished. Later announcement advised the fire had been caused by welding repair to get the rear pool up and running. Several days later pool was filled and operational. Next issue followed about a week later in the Caribbean, again breakfast time, all the lights/air conditioning etc went off. About 20 mins power was restored, the fire/flood doors could be opened. They closed automatically when the power went off, explanation was a failed generator. That evening however, as we left a port, out in the navigation channel, all lighting etc went off, also no engine power ! Restarted again in about 15 mins. Blame was put on demand to aircon due to high temperatures experienced ! We are in the Caribbean remember. Action taken was to restrict aircon output, so cabin temperature rose, especially at night, and certain zones throughout the ship had intermittent aircon. The ship is now operating its Winter schedule in the Caribbean with ineffective aircon Trip was Adults only, all inclusive, however the bar price list showed only certain basic drinks and cocktails were included. Named drinks/named wines/certain cocktails etc had an extra charge up to £3, min £2.50. Named wines were expensive, Anjou Rose @ £17, half decent red up to £35, Tesco prices about a third. House wine was not good, red was undrinkable, never tried the white, Rose was weak but drinkable. The taste/flavour of all drinks and cocktails varied dependant on bar used. Outside deck sources were especially poor. Other passengers agreed with our thoughts, and we all agreed the drinks were "watered down". I even started to order a separate gin measure or light rum measure to top up a G&T or Cuba Libre, but they neither had the smell nor expected taste. The bar staff opened new bottles, but they did not have the plastic insert within the bottle necks, to prevent a bottle being refilled, so make your own decisions on the subject. Cabin was a de luxe on deck 7, paid extra, but more space quoted. Ship was refurbished not long ago, interior is light maple veneer, very good storage via drawers, and two separate built in wardrobes. Reading lights above beds, lighting controls on bedheads for the cabin. Fridge with pay as drink basics, tea and coffee making, bottled water is extra please note, we didn't realise till the bill came. Dressing table area has two power sockets, one US plug and other is 2 pin European. Bedhead has double socket UK 3 pin plug, and two USB ports built in. En suite is small, very narrow bath with shower curtain, mixer tap with button shower engagement. A grab rail to cabin side wall is badly located, too near the riser rail, so you knock your right arm on it when washing your hair or applying the shower gel. Refit specification should have stipulated a walk in shower with Glass Panel, who bathes these days, and the shower curtain wraps around your body, so so naff. PLEASE NOTE SHOWER GEL IS PROVIDED BUT NO SHAMPOO NOR CONDITIONER. We had to buy shampoo at first port of call. Couldn't believe it. Dining was either at The Meridian Restaurant with waiter service, or The Lido which was buffet self service. In both, menu was poor, some nights pretty impossible. They both offer at extra cost, £9.95, a steak or chops alternative. Never tried either, nor the extra cost Eating Venues, at £19.95 per head, as it all comes from the same source really. Quality of food was poor, portion control excessive in the Meridian, only is 3 courses now, our friends said it was 5 courses. Never had breakfast in the Meridian, the Lido gets overloaded, long queues, no glasses/plates/trays virtually every day. Choice never changed in 18 days, served up food pre cooked in hot water trays, toast pre done as well. Tinned tomatoes yuck, very thin cut bacon which was cooked about 3.00am along with the toast, black pudding whatever that tasted like heaven knows, choice of eggs, under done sausage. Separate cereal station but loose cereals, very little choice, four options, fruit never changed, sliced melon, unripe pine apple, sliced tough oranges, tinned prunes or peaches. Yoghurt was Danone tubs, like Spanish holidays in the '60s. No bread other than white rolls which were tasteless, or brown. No other offerings. Evening time they did offer brown and white sliced bread plus the tasteless rolls, although some nights the bread was stale. Fruit juice came out of machine dispensers, concentrate diluted with water, fresh orange juice was extra from the bar, but was still out of a packet !! No separate station for the soup options, this was in the middle of the horse shoe conveyor belt layout, so you had to queue up twice to get your soup, then the main meal. In the middle was the joint of the day, carved for you, deep frown received if you asked for more, felt like Oliver in the film. Pork was good, beef was really tough, lamb was good. Never tried the rolled Veal as didn't like the inner core it was stuffed with. Entertainment was poor as was the very limited Activities. The speakers offered were not good, nor was the chosen subjects, funny things that took place in his police career, and film reviews by the other guy. Did one and gave up. The first dance group were quite good, voices not bad and show themes were of interest. Second lot after changeover day and ships, were over weight, couldn't sing and not interesting themes. Had one imported Soul Night singer, ex Drifters, really good. Very boring comedian another night. Various quizzes, but the Cruise Director and seemingly most of the Entertainment Team required a translator, to know what they were saying. Mancunian and Geordie were not taught in my school days, the Queens English was however. The daily Activities must have come from a Nursery School option list, Bean Bag Targets, Skittles, Carpet Bowls, to name the highlights ! There was an option to learn Welsh, you couldn't make it up but it was true. One quiz host called me " mate" while handing over a paper, and I'd never met him before! Some passengers created their own Activities, brawling in Liberties Lounge one night, because a couple had sat in front of another couple, blocking their view of the entertainment, Security restored sanity. Another night in Hemingways Bar, another Activity and brawl was glass throwing. Service overall was quite good, plenty of staff who worked tirelessly. Cabin stewards likewise. Did not take any shore excursions, had been to all bar one port several times before, the hurricane meant an amended schedule for ports of call, original format would have seen three new Islands. Thought the excursions were expensive. Thomson clients seem to be a certain type, mostly from Up North, Tyne Tees, Wales etc, minority from the South. Many had done the trip before, even the return leg as well in April. The stereo type is grossly over weight, tattoos, and thinks acceptable behaviour includes resting ones legs by either putting ones bare feet up on another chair, or laying full length, bare foot on a lounge bar settee, despite shortage of seating. Picking assorted food from the buffet and either eating it in the queue and or on route to the table. The two main activities are drinking from 10am till the bar closes, and smoking as much as possible in the designated areas, in between the drinking. Sunbeds are a premium, requiring early towel visits to secure, anything later than 7.30 and you've missed out on the prime spots. Rumour has it, one guy was up around 5.00am to secure their padded bed on deck 8. Majority of sunbeds are unpadded, somewhat past their sell by date, dirty and tired. Conditions are very cramped unless you have picked your spot, and angled " your two" to create more space. Slyly moving adjacent ones further apart. Tip of the week there. To sum up, we all look for something different, having tried Thomson/Marella, we would not use them again, it is not the standard we require, if you think I am being a snob, that is for you alone to decide. Read Less
14 Helpful Votes
Sail Date: November 2017
we have been on this cruise before, however entertainment poor, all the same shows as last year , bands and singers all sang sad songs,people said ;get me out of here;.....NOT A HAPPY SHIP .The comic Peter Piper was good,.singer Benjamin ... Read More
we have been on this cruise before, however entertainment poor, all the same shows as last year , bands and singers all sang sad songs,people said ;get me out of here;.....NOT A HAPPY SHIP .The comic Peter Piper was good,.singer Benjamin Moss has a good voice,but again guests complained about his smutty jokes in between songs.Josh very friendly shame about the others in the show team.Staff in 47 fantastic.but food cold and lots of oil on veg in island on 9th floor ,even oil on top of mashed potatoes,very hard to find healthy option food ,also very underhanded as they knew we were not going to certain ports BEFORE we set of yet did not inform guests,the bar staff could do with more training,I understand they took on alot of new staff.when you think we were all going to the west indies,you would imagine it would be upbeat instead of dire entertainment,something is wrong with the agency that is supplying the entertainment.I would sack them and give the contract to someone else Read Less
8 Helpful Votes
Sail Date: November 2017
We had a deluxe balcony cabin which was spacious with plenty of space for clothes. The cabin was immaculate and it was kept like that all the cruise by Art who was the best steward we have had on any cruise. The ship was nice and public ... Read More
We had a deluxe balcony cabin which was spacious with plenty of space for clothes. The cabin was immaculate and it was kept like that all the cruise by Art who was the best steward we have had on any cruise. The ship was nice and public areas were kept clean. The all inclusive was very good with a lot of premium brand drinks. I'm afraid that is all the positives. On our first night we thought we would go to the Italian restaurant but there were no tables for 2 and a 15 minute wait for one. We decided to go to the other restaurant but there were no tables for 2 there either and a 20 minute wait so we decided to go back to the Italian but no tables for 2 so we joined with another couple but there were no tables for 4 either so we ended up at a table for 8. In the Italian there were empty tables for 2 but front of house said she was not given that information. 2 meals had to be sent back because they were cold. The food in the buffet restaurant was at best lukewarm. As time went by we were able to get a table for 2 in the main dining room. There were no wine waiters in the buffet restaurant so you had to serve yourself at the beer and wine pumps. When glasses ran out there was quite a long wait for clean ones to arrive. This was the poorest food on any cruise I have been on. Marella are cutting corners and it shows. The entertainment was also a weak point apart from Benjamin Moss and a few guest comedians. The service in the restaurant was hectic and you felt obliged to finish and get out. The Glasshouse was something else. You were allowed 3 tapas each and when they arrived they were the smallest portions I have ever seen. The late night buffet was awful with deep fried wraps being described as chapatis. We will never go with Marella again and a lot of passengers felt the same. Read Less
3 Helpful Votes
Sail Date: November 2017
This was our first cruise. We picked it because so many people told us what a fantastic experience it would be . Everyone raves about the quality of food, the level of service etc that you receive and we thought it would be a great way to ... Read More
This was our first cruise. We picked it because so many people told us what a fantastic experience it would be . Everyone raves about the quality of food, the level of service etc that you receive and we thought it would be a great way to visit a lot of new destinations in one trip. We love the Caribbean and have spent many holidays on various islands and were looking forward to both re-visiting some of these as well as setting foot on some new ones. We certainly didn't get what we both paid for and expected. Yes, there were good points. Our cabin with balcony was fine and serviced very well. The drinks included in our AI package were of a good quality. The evening entertainment was superb. However, everything else was extremely poor. The food was for the most part pretty diabolical - the standard of poor school dinners. The only good meals that we ate were in the restaurants which carried a surcharge, one of which cost an additional £60 for the two of us!!! Service in the main dining room was by and large abysmal, often waiting 3/4 to 1hr to be served our main meals. It would appear that a lot of the staff were new and were being given on the job training, which maybe accounted for some of the bad service. However, we did not sign up to be part of a training programme ! Yes, there were a lot of apologies and offers of more drink, but really it got to the point when all you wanted was your dinner!! The buffet restaurant was a total let down. We only tried it for a main meal on our first night. It was completely chaotic. Food looked awful. All dishes looked completely unappetising - very poorly displayed. There were no wine glasses - indeed no white wine,and the list goes on ! We did try it one more time for breakfast during the cruise but it was just like a bunfight to try and get food and tables were left uncleared and dirty. We didn't go back there again! Most excursions that we went on were also disappointing- incredibly poor value for money! At the end of our holiday we were unlucky that our flight was delayed and we had to spend a night in a hotel on Barbados. Obviously, rooms had to be found for a whole planeload of people, but we were assured that they would all be of the same quality. Unfortunately, we were part of a group that were put in a hotel, probably not fit for purpose. Amongst, many awful things, there was not even enough drinking water for us all. We have obviously raised all these points and more with Tui, who have not even had the decency to reply. So, we are now taking our case to ABTA who we hope will be able to help us. Would we cruise again ??? Certainly not for a long time, and definitely not with Tui. In the past we have booked many holidays through Thompson holidays, and yes we did sometimes have problems . The difference is that they were always sorted out in a speedy and professional way. Shame on Tui for not doing the same ! Read Less
12 Helpful Votes
Sail Date: April 2017
Great flight out from Birmingham,long flight but well looked after.outside cabin excellent,well looked after by maid.food great after complaining about cold meals in restaurant manager made sure our food was always hot .Missed the ... Read More
Great flight out from Birmingham,long flight but well looked after.outside cabin excellent,well looked after by maid.food great after complaining about cold meals in restaurant manager made sure our food was always hot .Missed the philippino staff,who are always great,this cruise had mainly Eastern Europe staff and some of them were hopeless.drinks package was great but let down by flat mixer drinks mainly out of plastic bottle.entertainment was none existing ,group was so noisy,broadway shows were awful,three piece band would be better busking in street,you could learn to dance ,or better still learn how to play the ukullele,ha.ive seen better entertainment in an old persons home.This was our tenth and worst cruise with Thomson.six days at sea with very little entertainment was boring,you can drink as much as you want for ai.but you have to pay for water is stupid.The sea was never rough a bit swell now and then but this ship seamed to rock and roll from day one,something I never felt on celebration!. Read Less
7 Helpful Votes
Sail Date: November 2016
We picked this cruise for the itinerary, the duration and the dates. The ship was very tired, the lifts were shockingly bad, the food was hit and miss and the queuing in the buffet was rather like being at a school canteen. There ... Read More
We picked this cruise for the itinerary, the duration and the dates. The ship was very tired, the lifts were shockingly bad, the food was hit and miss and the queuing in the buffet was rather like being at a school canteen. There was difficulty in getting a sunbed and deck space for days at sea, more cramped than we have encountered before, and having to get up at 6:30 AM in order to secure a sunbed for the day. The entertainment was poor all round, except for 2 Intense, a singing duo. The main lounge was home to never ending mind numbing quizzes and bingo, the shows were very poor, and the bar service was slow which was down to a lack of staff I would say rather than individual staff members - who worked very hard. The furnishings and some areas on the ship are in need of replacement, cleaning and maintenance. The excursions were OK, although I think the choice was quite limited. Overall I think the standards are low and there needs to be investment in the ship if it is to continue and attract new customers. But there were plenty of people who have never cruised with any other company, only Thomson, who will book over and over again - notwithstanding all the shortcomings. For the money that we spent we have been on better ships (cleaner/ better food / more varied entertainment) with other cruise lines. I was not sorry to leave this ship - although I enjoy the ports of call and the weather! Read Less
11 Helpful Votes
Sail Date: April 2016
Cancelled a cruise to Israel. Didn't fancy Beirut and Jerusalem at the moment.Told my wife, 'Found another but I'm afraid it's on the Dream'. 'Hopefully in 4 years it has improved', said she. Not so.12 ... Read More
Cancelled a cruise to Israel. Didn't fancy Beirut and Jerusalem at the moment.Told my wife, 'Found another but I'm afraid it's on the Dream'. 'Hopefully in 4 years it has improved', said she. Not so.12 Thomson cruises in 4 years. 10 superb, 2 poor (both Dream). Inadequate serveries, shocking 'at table' drink service and a complete lack of friendliness. I am a naturally friendly guy and usually leave ships with several crew 'friends'. Not one white suited officer spoke to us the entire time and mostly averted our glance as we passed by. Landra in deck 11 bar a shining example. It took three to replace him at break time. This the only ship where we felt we were an intrusive customer. Spoke to a two bar officer Slyvan about the Lido service. His reply was,' That's OK I'm in charge of Sirens and the Orion'. Sums it all up I feel. Good stuff...Room service, food quality, Minuses..Respect, information flow, at table drinks, waiters forgetting who was who, officers only caring about staff and cutting customers dead and the 8am 'out of your cabin' time. I am told that the Spirit...boooo and the Dream...hooray are being replaced by replacement ships next year. Pointless writing to Thomson....Good or bad they never reply. The Celebration (4), Spirit (3), Majesty (2), Island Escape (1) and the good old Destiny (1) all fantastic, friendly and so so memorable. All Thomson ships, a cry from all.....Heat the pools!. At sea days...whirlpools full, pools unused. They are flippin freezing. Read Less
4 Helpful Votes
Sail Date: December 2015
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can ... Read More
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can be so different is unbelievable, the dream is a tired, old ship and not worthy of the Platinum class that Thomson describes it as. Our cabin, 6156, had to be cleaned properly, carpet was sticky and dirt down the side of the settee, well, it had never been cleaned in a long time. The bathroom tiles were damaged and had to be repaired, not an acceptable standard. There was a broken glass between the two doors at the end of the corridor that led on to the deck area ( 6 ) it was there for four days before it was removed, but only after I reported it. Food quality was poor to average, never hot enough. Formal complaint made on board, had meeting with restaurant manager about food but nothing really changed. Taking complaint further. We were booked to go back on the Dream in March 2016' we have cancelled, no way is Thomson getting £3800 to sail on this third rate ship, never again!!! On the plus side, crew were terrific. Read Less
1 Helpful Vote
Sail Date: April 2015
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust ... Read More
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust bucket, you even had to pay for the water on fully inclusive package ! The food served in the Orion Restaurant was bland and sometimes cold, the showers were dangerously hot and the toilets which were not plentiful were often blocked. The lifts were extremely slow, the air con in our room didn't work, and embarkation was at a snails pace, a lot of passengers were getting irate as they were hot and thirsty, but no welcoming glass of water available. There was only a handful of positive views on this cruise, the first being the fantastic crew, without these lovely people the ship would sink ! This ship apparently had a refurb last November, but honestly, I think it had a slight lick of paint and lots of silicone. The whole ship is in a bad state of repair, loose decking, loose toilets, shabby carpets and curtains. On the drinks package I could have got a pint glass of spirits at no cost, but yet, had to pay for a bottle of water. Not logical! As soon as you get on the boat they want your money. The one day it rained, the tried to sell flimsy bin liner type ponchos for £3.50! Cheek. Read Less
1 Helpful Vote
Sail Date: April 2015
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a ... Read More
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a virus as the staff served all the food and drink for the first 2.5 days. The sauna also was closed for the same duration. The notice displayed on its door verified it was closed as a health precaution. Passengers we spoke to, who were on board the previous week, verified this, adding that the problem seemed to be profound in deck 5. On our last week aboard, there were a large number of passengers who had a flu like virus. In fact, on disembarkation, the number of fellow passengers around us coughing was alarming. Maybe people should assess this when booking a cruise on a ship like this as the vast majority of cabins and public areas are sealed and are fed by recycled air. Perhaps going on a cruise with a cabin that has a balcony has health benefits too. Is it a coincidence that the medical centre is down in the bowels of the ship? In my opinion it should be next to the shops, so the passengers can see if there are any queues developing outside it. The top end of the entertainment team was fantastic but the others who entertained during the day were no better than the ones in a caravan park. One word of caution: there is a new "dream team" on board for the summer season in the Med. They appeared for one night on our last week and were grossly inferior to the incumbents. On the transatlantic crossing we had to lose 7 hours in order to reposition to European time. This was done at 2 o'clock in the afternoon which made the time move to 3 o'clock. This meant that one hour of quality time was being lost on these days. It just so happens Thomson then had one less hour to feed, water and entertain passengers. Even the staff lost out as apparently Thomson took an hour from their break during the day. Quite despicable of them as the staff work in excess of 12 hours a day, 7 days a week. Surprise, surprise when The Dream travels from Europe to the Caribbean in the Autumn, the clocks are changed backwards overnight which prevents the exact opposite situation ie passengers having more time to eat, drink and be merry in the afternoon. The best advice I can give is bring a face mask with you for sleeping as in my opinion the air quality in the cabins is extremely poor . Read Less
4 Helpful Votes
Sail Date: April 2019
We found the arrival very easy,straight off the plane on a bus and on to the ship. The ship itself was not my favorite, not easy to navigate around. The seating in some of the public areas was very uncomfortable( the brown sofas in the ... Read More
We found the arrival very easy,straight off the plane on a bus and on to the ship. The ship itself was not my favorite, not easy to navigate around. The seating in some of the public areas was very uncomfortable( the brown sofas in the Squid and Anchor need throwing over board!) The resident entertainment was very good.Some of the guest shows on the other hand went from excellent to awful. The ship was kept very clean and all the staff worked very hard and were very friendly. The food was lovely, we always managed to get a seat or table without any problem. Plenty of places to sun bath ,either quiet or lively by the pool. The cruise itinerary was the reason we choose this particular holiday. We decided to stay on from Southampton to cruise up to Newcastle as it was easier to get home from Newcastle. WERE WE SORRY!!!! From what we heard 600 passengers disembarked, and 400 Tui reps and their family's embarked.( Bearing in mind the average age on the cruise was about 65 and the new passengers where younger ) the lovely cruise was spoiled by the new passengers. They were on for one thing, to get as drunk as possible as quickly as possible, resulting in us not being able to get served for over half an hour at some of the bars and having to suffer drunken behavior from quite a few on them. Not the staffs fault I mite add, purely how fast they where drinking. there were scuffles in the disco and security had to be called. People where also inconsiderate when returning to there cabins.The result was a lot of the original passengers where not very happy. This has ruined the memory of what was otherwise a lovely cruise. Read Less
8 Helpful Votes
Sail Date: April 2019
Having cruised with Marella (Thomson) since 2011 we were looking forward to another excellent cruise. We did the same repositioning cruise last year, the only problem then was a squeaking from a ship structure which had broken loose and ... Read More
Having cruised with Marella (Thomson) since 2011 we were looking forward to another excellent cruise. We did the same repositioning cruise last year, the only problem then was a squeaking from a ship structure which had broken loose and squeaked to the movement of the ship, we were in the same cabin this year and it had been fixed. The cabin staff were excellent and helpful as usual, in fact all staff were always smiling and eager to ensure you had an excellent cruise. Our first let down was the standard of food in the Meridian Restaurant for evening meal it was the worst we have ever encountered on a Marella (Thomson) cruise, our first two weeks were an excellent example on how to destroy food examples: rib eye steak tough and tasteless, chicken scallops dried out like crisp bread, veal cutlets you could have soled your work boots with, (totally un-edible could not even be cut with a knife). I had never seen so much food being left on plates, complaints regarding the standard of food was common place all round the restaurant. We were informed, but did not witness that there was an altercation between cruisers and kitchen staff, and apparently eight people were put of the ship in Madeira, if that was the case none was the chef as the food did not improve. Also it normally took two hours to serve three courses, it was not the fault of the staff, but the lack of staff, instead of two waiters and a runner there was only two waiters who were run off their feet. On the third week we decided to try the Lido for evening meal, it was basically the same menu but help yourself, we could not believe we were on the same ship, the standard of food was excellent and cooked to perfection, the only problem was finding a seat as so many cruisers had given up on the Meridian Restaurant for the Lido, The only night the Meridian Restaurant was OK was Captains Night, maybe it was we were only a few tables from the Captain. The second let down was disembarkation it was a total shambles, the first batch of passengers for embarkation was 08.00 the second batch was scheduled for 08.15. The first batch of passengers were still queuing in the stairways at 08.15, add the second batch and we had pandemonium, the lifts were unusable due to total passenger impasse on disembarkation deck, we were stuck on the stairwell for over an hour, it was so bad the elderly and infirm had to sit on the stairs. Unfortunately we have booked a stay and cruise on Marella Celebration for October 2019, will review again when we return, hopefully things will be back to the normally good standard of service we have received from Marella (Thomson). Read Less
11 Helpful Votes
Sail Date: November 2018
I chose this cruise as I wanted to be away to avoid a certain anniversary. I looked for a Reposioning Cruise as I like plenty of sea days and not many port calls. Travelling as a single is always expensive and this was not a cheap holiday ... Read More
I chose this cruise as I wanted to be away to avoid a certain anniversary. I looked for a Reposioning Cruise as I like plenty of sea days and not many port calls. Travelling as a single is always expensive and this was not a cheap holiday even though it included drinks and gratuities. So one could not say ‘ You get what you pay for’ and imply it was a bargain rate and that I should have known better... The ship itself is fine, very clean and the majority of the staff are good at their job, helpful and courteous. The food is again ‘fine’, good choice, plentiful and varied, if somewhat overcooked at times, but the chefs are catering for a wide range of tastes and appetites. The Turf and Surf had very good food and was well worth the supplement.Embarkation and airport transfer were excellent. Excursions were pretty standard and reasonably priced. My problem was I am not vastly overweight, don’t wear Primark clothes, wouldn’t dream of drinking a pint of lager at ten in the morning, dislike having to strain to speak to people over the incessant row made by the talent-challenged entertainers in the bars, would have loved to sit on the sundeck without loud pop music blaring out - so I didn’t really fit in. It sounds snobby I know, but had I been aware of the target market of Marella Cruises, I would have realised it was out of my comfort zone. We all have different tastes and it doesn’t make us better or worse than each other, but Marella was not for me. Read Less
2 Helpful Votes
Sail Date: November 2018
Nice ship! RC obviously have their ship design sorted and Marella now own a nice/modern ship. It isn’t a monster either and we like ships this size. We’d prefer this ship over P&O’s Oriana and Aurora and it’s that much ... Read More
Nice ship! RC obviously have their ship design sorted and Marella now own a nice/modern ship. It isn’t a monster either and we like ships this size. We’d prefer this ship over P&O’s Oriana and Aurora and it’s that much ‘nicer’. Shame about the buffet being at the front where every other ship puts a bar: Many tables weren’t available due to people being sat at the windows with a glass of orange juice just to watch the world go by. The ship. Looks and is very nice. Great to walk around, shiny and well maintained. Humorous captain and most of the crew very attentive. The culture on our sea-day intensive cruise was lovely & laid back. The main restaurant was good; 3 courses for all and the house wine or Prosecco please. We enjoyed our 2 weeks aboard, one week of which was at sea (we love sea days). The enrichment talks and presentations on board were great (Astronomy/Space, Piracy, belly dancing lessons and others) and the trips ashore to Petra, Wadi Rum and Spinalonga were a proper cultural immersion. Shame about the extremely average food at Spinalonga. (we didn’t order the rain either but we didn’t complain to Marella about that…) Marella forcibly entertain you. Most of the entertainment is in your face. There is some (usually good) music and performance in the Atrium but it is often overpowered by the performance from the live room, itself sometimes overpowered from the music in the Squid & Anchor. Ordering your cocktails from the all-inclusive menu? Don’t worry about the alcohol content as they all will be short-measured. Our cabin, 6500, was over the entertainment at the front of the ship. Early nights were a nightmare of music, music and music, courtesy of the Squid & Anchor. On one occasion we had to wait an hour between starter and main course. We had to be blunt with the restaurant manager whose staff kept telling us ‘it’s on its way’ so many times… The buffet was just a buffet. The bacon was unsmoked, the sausages mundane. (The moussaka was great!) The afternoon tea was OK; you could tell we weren’t sailing Cunard. Oh, we also liked having ‘technical problems’ a couple of days before Oman. We enjoyed the ship cruising far more slowly and having an extra night on board Read Less
6 Helpful Votes
Sail Date: June 2018
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with ... Read More
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with TUI. This is our second cruise with TUI in 2018. The ship is beautiful, with excellent recreation facilities, entertainment and lounge and bar service. In general, the facilities, bar and lounge staff were excellent. The two main areas that we were not too pleased with was the supervision and service provided in the Gallery 47 Restaurant and Island Restaurant. Maitr'd seldom visible did not help out. We eventually moved away from these facilities of the Gallery 47 and Island Restaurants and used the excellent facilities and food at the Black Rock Grill, Glass House, which was well supervised by Mr Anthony Tapiador, the Head Waiter and his most pleasant staff. I would recommend this excellent facility for your meals. Look forward to our next cruise. Read Less
5 Helpful Votes
Sail Date: May 2018
Like another reviewer on Discovery 2. We have been cruising with Thomson/Tui for many years and agree with everything they have said. Celebration was our favourite ship until Discovery came and then we saw how tired Celebration looked. Our ... Read More
Like another reviewer on Discovery 2. We have been cruising with Thomson/Tui for many years and agree with everything they have said. Celebration was our favourite ship until Discovery came and then we saw how tired Celebration looked. Our first cruise on Discovery was really good ;we were really impressed so we booked another. There were 2 years between the cruises. We were shocked how tired it looked in such a short time. In the buffet dining area tables were taking a long time to be cleared. The choice of food was not as good as the previous cruise. Entertainment was nowhere near as good as the Celebration. Since all inclusive has come onboard as non drinkers we believe we are subsidising the drinkers who seem to order for the sake of it. The dress code has well and truly gone down. Seems you can wear what you like despite the rules. Due to how things have changed we are now looking at other cruise lines which is a real shame. The crew on the Celebration is what made us return year after year. Our first Captain on the Discovery was from the Celebration. He told us Tui knows the love Celebration has and they want to replacate that on all their ships. Sadly they are going badly wrong and will loose alot of their valued customers. Read Less
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