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Sail Date: December 2010
We went on this cruise with a very open mind after seeing it featured on Watchdog and reading many bad reviews. We took hope in the fact that the ship was going into dry dock for repairs and "refurbishment". How wrong we were!!! ... Read More
We went on this cruise with a very open mind after seeing it featured on Watchdog and reading many bad reviews. We took hope in the fact that the ship was going into dry dock for repairs and "refurbishment". How wrong we were!!! This was an absolute nightmare of an holiday,if ever a ship was wrongly named then this has got to take first place. The corridors stink and the carpets are filthy and threadbare. The walls are covered in big black marks were pictures have been hung and are no longer there. The lifts, (when working) stink and are of an hiddly piddly nature, you can go so far in one lift then have to get out walk to either the front or back of the ship to get another lift to continue your journey. Why don't you just walk up or down the strairs to get to where you want to go I hear you ask?? Because more often than not, the stairs are fenced off and you aren't allowed to walk down them. The aircon did not work in either the cabin or throughout the ship. Cabins of a good size but the bathroom dated and dirty, the bath comes complete with a permanent black scum mark all around it. Drawers extremely difficult to open. Work constantly being done whilst passengers are trying to eat. People allowed to smoke next to uncovered food causing smoke to taint food. Hygiene standards not maintained with regards to hand cleaning. I could go on and on but I would be here all day. This ship was not sorted whilst in dry dock, resulting in so many delays reaching our destinations. Until we actually left Madeira for the transatlantic crossing we were unsure if we would actually sail. The ship was sailing on one engine and limped to our destinations in Europe causing cancellations to excursions. There is a constant shuddering which can be felt throughout the ship, even lay in bed you can feel it through your pillow. I strongly advise anyone due to travel on this ship to think again and look to transferring to another ship. We have cruised with Thomson's previously and not experienced anything like this. I would never go on this ship again Read Less
Sail Date: December 2010
Having read previous reveiws, both good and bad, we weren't quite sure what to expect but hey, for the price we paid, it was going to be a nice break. We have to say, there were an awful lot of people on board who seemed hell bent on ... Read More
Having read previous reveiws, both good and bad, we weren't quite sure what to expect but hey, for the price we paid, it was going to be a nice break. We have to say, there were an awful lot of people on board who seemed hell bent on looking for problems and making trouble, stupid ones even filming engine smoke! - we felt really sorry for the reception staff who had a lot of abuse thrown at them and still managed to smile and do a great job. Silly moans about sea days - you book an Atlantic crossing, you get sea days for heaven's sake - I do wonder why they even bother, maybe the wrong kind of people are cruising these days? We had a great time, OK the cabin was a bit noisy during docking but being near the back we knew this was likely. We had a problem with the bathroom light, it was fixed within half an hour. Yes, there were delays coming back due to the weather in UK but that's not anybody's fault and Thomson kept everyone on the ship as long as possible, other companies would've dumped passengers at the airport first thing in the morning and let them get on with it. All the staff and crew were brilliant, very friendly (not like P and O) we saw the Captain and his family everyday in the Lido at breakfast, the entertainment was as good as ever and Gavin, as always, brilliant. The Casino staff in particular were great company! The lay-out on the Dream is really good, give Thomson time and this really will be a fanatastic ship - we'll be back! Read Less
Sail Date: March 2011
We normally book via internet but a new Thomson Hyperstore had just opened so could not resist a nosey. The staff were refreashingly honest and we were soon swopping stories about cruising experiences. To cut a long story short a member of ... Read More
We normally book via internet but a new Thomson Hyperstore had just opened so could not resist a nosey. The staff were refreashingly honest and we were soon swopping stories about cruising experiences. To cut a long story short a member of staff asked us if we had ever tried a Caribbean cruise but as my husband was not keen on the long flight this was something we had not done. The 17 day trip included just the one long haul flight to Jamaica but because of the space as standard in the flight cabin and the television in the back of the seats showing plenty of films as well as access to activities such as Suduko and Millionaire meant that time passed very quickly. The Cabin service and food were excellent and adequate in that order. We originally were booked into an inside Cabin on deck 5 which was clean and nicely presented although i would not recommend as it was a little stuffy- air con did not work very well even after prompt attention by the ship's support staff. The ship itself was spotlessly clean and reminded me of olde world grandeur in reds and gold. The ship was decorated with some beautiful pieces of historical event memorabilia, Christopher Columbus maps, full size Cannon, paintings etc. The eating experience was excellent and there was a great choice even in casual dining venues. The waiters were so helpful and fun, which made us return to the same table every night. We liked the idea of open dining as sometimes when tired returning from a hectic day out being tied to a specific time as some ships stipulate can be a bit of a bind. Our waiter was headed by a lad called Alvis who had us all in stitches and was also a very talented performer of street dancing as seen on the crews excellent talent night performance(Can be seen on Utube under "Crew Cuts"). The entertainment was also as usual top notch, but this particular ship we enjoyed more as the shows were very professional and always exciting. The casual entertainment was also very good with more choice than usual. The show director was very 'hands on' taking part and went out of his way to speak to you around the ship. We also liked the main theatre Atlante much more than the other Thomson ships as it had more comfortable seating with more leg room and easier viewing. The ports of call were as you would expect for the Caribbean all beautiful and had many different things to offer any visitor. The one that sticks out in our minds maybe because it was our first stop after setting sail was that of Catalina Island. Uninhabited but as the guide stated, it was just like a scene from Robinson Crusoe, white sand palm trees and beautiful warm clear water. The Dream anchored off shore and we were all ferried off to a reception of awaiting staff who pandered to our every request without hesitation with music to serenade us on typical oil drum combo. We spent the day being fed from the barbecue dipping in and out of the water and relaxing under the plentiful palm made parasols, all at no extra cost! We thought we had died and gone to heaven! This must have taken some organisation on Thomson's' part, so well done. The only down side to the holiday was handled on the whole very well by Thomson staff. On the 5th day of our cruise we had a toilet 'malfunction' whereby the toilet just stopped working but staff were prompt to attend to the plumbing, sadly it happened the next day again but this time following repair, as i was finishing my shower the toilet flooded over the floor and feet included! Thankfully it was clean water! We had not seen or heard of any bad publicity regarding any 'Which' programme so was oblivious to this being a previous problem until some of the other passengers informed us later. I have got to say the Reception staff were really helpful and most apologetic. We were offered and helped to a more superior cabin on deck 7 which had more space and was cool and airy. The rest of the holiday was fantastic even the Atlantic crossing was flat and beautiful weather- very relaxing. I was a bit apprehensive at the thought of the crossing and had packed jumpers and trousers, being March, but we were very lucky. We had interesting visits to Madeira, Gibraltor and Cartagena before our journey on to Palma for a short flight home. This we found to be a great option as when you have completed your holiday the last thing you need is a long tiresome flight. Overall i would rate the holiday as a 9/10 so much so i have just booked again to Sail on The Dream on her next Transatlantic crossing in April of 2012. Read Less
Sail Date: December 2011
In early December we had our first transatlantic cruise on the Thomson Dream (02-12-11 to 18-12-11) to the Caribbean. We had a fantastic time, although we are aware that there were others on the ship who would not agree with us. There did ... Read More
In early December we had our first transatlantic cruise on the Thomson Dream (02-12-11 to 18-12-11) to the Caribbean. We had a fantastic time, although we are aware that there were others on the ship who would not agree with us. There did seem to be some serial moaners on the ship who were looking for issues to rival the problems the ship had on the 2010 transatlantic crossing. We had an outside plus cabin on deck 9 which was very good, plenty of room and a nice sized bathroom and clean. It also gave us good access to the ships amenities on all decks. As we are not ones for sunbathing much so we decided to have a pretty full itinerary of excursions when we reaches the Caribbean. These included swimming with dolphins, swimming with turtles, horse riding and snuba diving. The Excursions Team on board the Dream were excellent particularly Ruth and Adrian. We also found that getting a local taxi (not those at the port) was a great way to see the islands. These tend to be at a fraction of the price of the tours and you get out what you put in. Transatlantic sunsets and Caribbean sun rises are quite magnificent; this coupled with flying fish almost all crossing certainly and making new friends made it a most memorable holiday. The islands visited were all gems in themselves and each had unique character. The locals are exceptionally friendly (again some people will differ with this view) and will accept a polite no thank you if you don't want bothered. Just remember they rely on tourism. Our highlights are as follows (could go on and on for hours):- St. John's, Antigua (great if you want diamonds or sample the local brews. Horse riding through the surf!) Philipsburg, St. Maarten (two flags Dutch and French island tour very good) Road Town, Tortola, British virgin islands (Dolphin swim.........just excellent) Basseterre, St. Kitts (scenic railway was a great way to see a lot of the island, despite what the locals said) Portsmouth, Dominica (great rainforest, watch out for the snakes) Castries, St. Lucia (snuba madness and the views on Pigeon Island are just stunning) Kingstown, St. Vincent (dolphin and whale watch. A pod of 40 dolphins swimming beside us for 30mins) St. Georges, Grenada (taxi island tour with monkey encounter, cliff divers and local artist) Scarborough, Tobago (the glass bottom boat, Buccoo reef snorkelling and swimming in the Caribbean) Bridgetown, Barbados (swim with turtles, sail on a catamaran and rum, what a way to finish) The food on board was OK, I would not say spectacular and not as good as the Thomson Celebration food. We ate at the Orion Restaurant most nights as my wife has a gluten and diary free diet. The Celebration had a specific gluten free menu but the Dream does not. Once we explained this to the Restaurant staff everything was cooked specifically for her (a special thanks to Elmer, Hotif, Rey, Archie and Dion as without their help the holiday would not have been the same). The staff in general were excellent and very friendly, especially Monika and Fairy who worked extremely hard all hours of the day and night to make our experience all the better. The entertainment on board improved as the trip went along. This was the first time many of the artists had performed in front of the public as a group. The piano bar was great and there were a number of other activities from the gym to quizzes, lectures, guest speakers and demonstrations to keep one occupied. The Cruise Director Stephen Guy was excellent and had a presence on stage with a fantastic voice. The majority of the entertainment was based within the Medusa Lounge which did not have enough seating for the demand. There was a distinct feeling that the transatlantic cruise was being used to gear the ship up for the winter season in the Caribbean. Apart from the main entertainment show being disjointed there was far too much maintenance going on. Doors were being varnished, areas being painted, rust was being scrapped of deck 10 which meant that areas of deck 9, the main promenade deck were isolated and the hand rail along most of the port side of deck 9 was had a barrier preventing access for four days. The funnel spewed soot at regular intervals and this ended up on out clothes when we were at the stern; one gentleman had his breakfast spilt over him due to a large piece of soot debris hitting his tray. There was constant disinfecting of the ship due to the presence of norovirus (some people were quarantined after succumbing, however others failed to follow the ship's strict hygiene policy - deliberately). Our disappointment regarding this matter relates to the lack of information and honesty over the extent and whether the ship should have sailed or not from Tenerife. Our air conditioning and hot water failed for three days and the head of the customer services was rude and abrupt to both my wife and I regarding this. No hot water = poor hygiene on a contaminated ship. The only other gripe is that on two occasions our towels were not laundered and put back on the racks. There were not enough sun beds which resulted in the fanatics out at 05:30 each morning to claim their spot. When we did manage to get sun beds together we had to go for meals separately to avoid the circling vultures claiming the spoils. The last paragraph were the things that took the shine off the holiday a wee bit. We will go back to the Caribbean and will do a transatlantic cruise again but I think not on the Thomson Dream. Read Less
Sail Date: April 2012
Airport and check in. We arrived at Manchester Airport just under two and a half hours before the fight. There was already a fairly long queue but it moved quite quickly. Half way through we were handed details of our Cabin Number, ... Read More
Airport and check in. We arrived at Manchester Airport just under two and a half hours before the fight. There was already a fairly long queue but it moved quite quickly. Half way through we were handed details of our Cabin Number, luggage labels, and tamperproof security stickers to put on the case. After handing over our cases the next time we saw them was outside of the cabin. Next it was on to security where we only had about a five minute wait, once through we collected some pre ordered foreign currency at the Thomas Cook desk. I was pleased that I had ordered this on the internet a day earlier as the airport rate was substantially lower to walk in customers. We had been given access to the Escape Lounge by our TA. I can only echo the comment of a Business Man who sat next to us in the lounge and said to me that "it's the worst UK lounge he has ever been in". Crowded, no natural light, poor range of snacks, not enough papers to go around etc were some of the comments. It did however provide an opportunity to meet some fellow cruisers. Flight Boarding was on time and quite fast, we settled into our pre booked seats on a Thomson high density long haul 767 which were two next to a window near the front of the plane row nine. The leg room was fine but the seats very narrow in part due to the 2-4-2 configuration. Cabin service was reasonable and meal was OK, but a later snack of a small sandwich roll was not very adventurous. Most of the flight was smooth but we experienced quite a lot of turbulence just over half way though. This lasted over an hour with the Captain dropping to a lower altitude to see if things improved-but there was no improvement. Unfortunately the in flight entertainment on our bank of seats broke down a couple of hours take off and attempts to refresh the system failed to fix the fault. We were offered one free drink in compensation, not much compensation for not having a TV screen for six hours but in the circumstances there was not a lot else the crew could do. We landed on time in Barbados. Transfer to ship Excellent, just a few steps from the steps of the plane, board a waiting bus, and then straight off to the ship. Only comment would be that if you take hand luggage which is anywhere near the maximum size allowed by the airline it will not fit the luggage shelf in the bus, this made the trip uncomfortable because it then had to be perched on your knee. Once at the cruise terminal we joined a fast moving queue, were offered a cold drink and then processed with a minimum of fuss. A few steps later the dreaded photographer appeared and after photo's were taken we boarded the ship on deck 4 and were immediately taken to our cabin. Number 5057 an Outside Plus. Cabin Our initial thoughts were that we were too near the lift and would be disturbed by noise but this turned out not to be the case. In fact the cabin was well situated with one floor down leading to the Orion restaurant and the disembarkation point for leaving the ship. The lifts (more later) took you to outside the theatre, and nearby shops and lounges on deck 8 Sirens Buffet and deck, The Grill Restaurant, Restaurant and Shops, Reception and libary. Floor nine housed the Lido Buffet and deck although that was at the other end of the ship. The cabin was situated in the extension that had been added to the ship to the ship, it was exactly like the picture in the brochure and we were surprised by the spaciousness and storage space that it offered. The cabin and bathroom were clean and perfectly serviceable but old and dated and the bed settee was badly stained in places. Initially the cabin was very hot at almost 80F but a quick call to reception resulted in an engineers visit within fifteen minutes and his adjustments fixed the problem with no repetition throughout the cruise. Ship After reading reviews we had possibly lowered our expectations further than necessary, but we have few complaints. Yes, it's an old ship and looks like the paint is holding the steel together in places. The carpets and other soft furnishings are out dated but still serviceable. Overall the ship has a good feel, feels like a liner rather than a cruise ship, is easy to navigate, large enough not to feel caged in but not big enough to be impersonal. It provided everything we needed for a twenty night cruise. Initially there was a faint odour which may have been oil but as other people have commented this disappeared once the ship was moving. However on quite a few occasions there appeared to be more resilient pockets of a similar odour at two or three places along the corridor which was apparent if you were walking from one end of the ship to the other. There was also an odour in most public men's toilets which I found objectionable and this does need to be addressed by Thomson. Lifts were as bad as has been described on many other reviews but we found a few things that helped. For example it's the front ships lifts that lead to the embarkation deck as well as the Orion Restaurant and theatre that are worse. On a shore day do not use the lifts at the front of the ship. When coming onboard from a trip, walk up the stairs one deck and then along the corridor to the next bank of lifts. Again, don't try the front lifts if the Theatre is letting out, it's far quicker to walk or sit and wait five minutes. There were two pools and although there were a few who belonged to the 'towel on my bed at dawn' group it was not that difficult to get a bed even by the pool on sea or port days. Internet connection is (like every other ship we have been on) painfully slow although it was never a problem to find a computer without having to wait. Staff Well what can you say! Almost without exception the staff were friendly and worked together as a team. Our room was looked after by Joko who we saw only occasionally but his presence was seen every time we entered the cabin. Bar service was good but special mention goes to Fe who for the whole of the cruise could be found morning, noon and night on the Lido Deck and provide excellent and friendly service. Restaurants We ate all evening meals in the Orion with other meals being taken either there, the Lido or the Sirens Buffets. Food was always plentiful with the Buffets providing typical Buffet food and this was supplemented by Omelette Stations, Burger Bars, Stir Fried station, Pasta station, and occasionally Deck BBQ's. There was also one chocolate midnight buffet and one Grand Midnight Buffet. Tea was served in the Argo Lounge each day at 4pm but you had to get there early to get a seator go to the Lido Buffet. Food was available somewhere 24 hours a day with room service a further option. The Orion served a five course meal for dinner with a choice on all courses. Portions are not large but if you had the full meal you would not want more. If I had to find a criticism it would be that the Deserts lacked imagination especially in the buffets, but this for me was made up by an excellent cheese plate being provided in the Orion. The Orion was open seating from 6:15 pm, on the second night we went in around 30 minutes after this and were put at a table number 108 which was set for four. The waiter was Fernando and the wine water Noel. Fernando asked us if we liked to eat fairly early (before about 7 pm) and that if we did would we like the table for the duration of the cruise. He told us to tell whoever was on the door that we were with Fernando and just to make our own way. So this is where we ate each night. Fernando turned out to be a very well trained experienced waiter and one of the best in the 15 or so cruises that we have done to date. Throughout the cruise we were never short of the right silverware or glasses, never rushed but never kept waiting longer necessary, the order was never wrong and when on two occasions we made the wrong choice, an alternative replacement appeared very quickly. If you go on the Dream then find Fernando, you will not be disappointed. Mention must also be made of Noel our wine waiter. After two days Noel knew exactly what we liked and it appeared on our table shortly after sitting down. Glasses were always replenished before they were empty and the glass of Port that I enjoyed with the cheese appeared by magic every night. Both Fernando and Noel were friendly but professional at all times and we cannot speak too highly of them. We did not pay for a meal in 'The Grill'. We may have tried it at some stage had the menu not have been changed half way though to one which had less appeal. On the downside although there were many hand sanitation dispensers around the ship it was disappointing to note that on occasion some of them took several days to be refilled or serviced. Entertainment Again what can I say other than if you cannot find something you like in the evening you must be in the minority. The onboard team under Steven Guy put on many good and some (like Queens 'We are the Champions') great shows. The effort and enthusiasm that the team put into the shows is to be admired. The two staff shows received standing ovations from the majority of the audience. There was the 'Duo Mystique' in the Ocean lounge, as well as the group 'Dream Vibe' in the Medusa lounge, 'Keith' did a number of piano sessions nightly in the Delo bar and had a vey wide repertoire. There was also as the classical duo 'Olah' performing on piano and violin in the Argo lounge, it became more difficult to get a seat here as the cruise progressed. In addition there were guest lecturers, late shows, game shows, two UK singers, Soul singer Steve Micheals, Tribute act Maxine Mazumder (ex Stars in their Eyes) and two very different UK Comedians, Maurice Grumbleweed and Paul Eastwood who were brought onboard for different sections of the cruise. During the Atlantic crossing the Theatre was used as a cinema. Of course there was there was Bingo, Casino, a Deck Party, and many other things that I have forgotten to mention. Not as much was offered during the day but then most would either be on the sundecks or ashore. Ports of Call The exact Ports of Call are listed on another Members recent review and are too many to go into detail here. Having already visited a number of the Caribbean Islands we arranged trips at thee of the Islands that we had not visited. In Antigua we used 'Laurence of Antigua', 'More than a Cab in St Lucia, and Royston in St Kitts. All three were very good, their details are available on this forum and I will post separately in the appropriate place when I have time. Overall we felt that our trips were better value and gave more flexibility that those offered by the ship. There a few things we consider would have improved the itinerary. For example it would have been nice if we could have 'overnighted' in Barbados as we spent 10 hours getting there but saw little of it. Having read about St Vincent we decided not to go ashore and comments from fellow passengers indicated that this is an Island that could be missed. Antigua was visited on a Sunday and all the shops were shut, I think that a little ingenuity like dropping St Vincent may have resulted in a visit when it was actually open. Gibraltar had a Bank Holiday on the day we arrived and although many tourist shops were open many others were shut, again surely this could have been avoided. At Tangier we stayed on board and again the vast majority of passengers who went ashore either on trips or to walk around said that they wished they too had stayed on board. Almeria was a first visit and was a surprise, there was plenty to see, and it gave the impression of being quite an affluent Spanish City with a well preserved Castle and with everything in easy reach of the Port. We will definitely revisit on our own for a few days. Return Home Our flight was not until seven pm so we left the ship at 5pm having paid £35 to keep a cabin all day. Our cabin was not available but we only had to move two doors down and we did not have to vacate our original cabin until nine pm which an hour after everyone else. We stayed on board but on reflection this was a mistake and we should have gone ashore or on a trip. At the appointed time we reluctantly left the ship to find that most other people had already gone. Transfer to the airport was well organised and I supposed it took about 25 minutes to check in. The plane this time was a short haul high density configured 767. The legroom was substantially less than the outgoing flight and one was left with the impression that cattle that were being transported would by law have been entitled to more space. Fortunately the fight was only short but Thomson should do better. Summary This was an excellent holiday which as a package stands up well to comparison with the American cruise lines and which we would repeat in a heartbeat. Not five stars, not perfect in every way, but then what cruises are. Overall the ship exceeded expectations, the service and attitude of the staff was excellent, food was reasonable and plentiful and night time entertainment varied and very good. The weather was good most of the time and apart from a few rough patches so was the sea. The Captain did a good job of slightly altering course to follow the weather and only a few minor showers and a few hours of cold winds were experienced. There was one strange incident at about nine am on route to Gibraltar when the ship made what felt like a violent turn, although in truth it probably felt worse than it was. As we had had a late night and we had to put the clock on an hour we were still in bed and we almost rolled out of it. Items on the bedside cabinet and dressing table fell on the floor and we learnt later on that in the restaurants there were plates and other things flying about. The following day the Captain announced that he had been told some passengers had been concerned over the manoeuvre and apologised. He continued that he had not commented the previous day because to him it was a perfectly normal manoeuvre necessary because he had to join the Mediterranean shipping lanes at 90 degrees to the Atlantic. What complete and utter bull, why do people think that telling porkies is better than the truth and that it is OK to treat customers as if they were idiots? Apart from this one incident everything else went smoothly and all ports were reached on time. Overall the cruise was good value and we paid for the all inclusive package which offered a very good choice of named brands. The package definitely saved us money but next time we will not take it because as it was unlimited we certainly drank a lot more than is either usual or recommended. A long adult only cruise such as this is not offered by Thomson very often, but we will certainly be keeping our eyes open for the next one. Read Less
Sail Date: December 2012
My wife & our boys aged 12 years & 9 years were on the Thomson Celebration Cruise during this Christmas in 2 nos. outside cabins on B deck. The cabins were comfortable with adequate space to store cloths etc. The food was ... Read More
My wife & our boys aged 12 years & 9 years were on the Thomson Celebration Cruise during this Christmas in 2 nos. outside cabins on B deck. The cabins were comfortable with adequate space to store cloths etc. The food was acceptable in the buffet restaurant but could have been hotter. A microwave would sort this problem out. The crew were both friendly & helpful. The first port of call was Aqaba in Jordan. Thomson supplied a free shuttle bus to the centre of the town which was worth a walk around. Thomson were running a tour to Petra which they would charge my family £404.00. We arranged our own taxi & including the cost of entry tickets. Total cost £140.00, a saving of 65%. The next port was Sokhna in Egypt. This port is a commercial one in the middle of nowhere surrounded only by factories. There is no town. Initially, we walked to find a taxi to take us to the Pyramids but were thwarted by the Port Authorities as they were not happy with Thomson passengers walking in their port. The Thomson representative tried to get us to return to the ship but when we refused found us a taxi. We assume that the Port Authorities complained to Thomsons which forced them to find us a taxi. We would have booked the Thomson Tour to the Pyramids if it had been reasonably priced, our cost including tickets was £150.00. Thomson were charging £320.00, a saving of 53%. If the passengers did not want to take the Thomson Tour they were kept captive on the ship, just like another day at sea. The final port before returning to Sharm El Sheikh was Safaga, another commercial port with a cement factory at the quay side. When we arrived it was windy with cement dust blowing towards the ship which is a health hazard. The town is quite run down & not really worth a visit. We easily found a taxi to take us to the Valley Of The Kings which cost £160.00 including entry tickets. The Thomson cost for my family was £344.00 our saving 53%. Thomson tours are grossly overpriced. I think that they are exploiting a captive market. A week before the cruise set sail date Thomson informed us that the Sports Deck was closed due to upgrading the ship. Having 2 nos. boys that are keen on football & basketball this was not good news as it was difficult to keep the children occupied during the day at sea. As we only booked this cruise a month before the cruise would start, we consider it was deceitful of Thomsons to not tell us about the deck closure at the time of booking. we complained to Thomsons who so far have ignored us. Finally, Thomson want to organise their airport departure procedures better. All their buses from the cruise & hotels arrive at the airport at the same time. This leads to massive unnecessary queues. All their planes were taking-off at short intervals which meant there were not enough buses at Sharm El Sheikh Airport to ferry passengers to the planes & when the planes were ready to take-off they were having to queue to leave. Our plane was 50 minutes late taking-off. This problem could easily be overcome by staggering the times that the buses arrive at the airport & leaving longer periods between flight take-offs. Read Less
1 Helpful Vote
Sail Date: December 2012
We have cruised with Thomson before and had a great time however this cruise was different. We new that there was a problem from the first night.Our cabin was on deck 7 directly beneath the Medusa lounge.The noise from the Medusa lounge ... Read More
We have cruised with Thomson before and had a great time however this cruise was different. We new that there was a problem from the first night.Our cabin was on deck 7 directly beneath the Medusa lounge.The noise from the Medusa lounge was to say the least horrendous.All we could hear was very very loud thumping music which carried on until after midnight. We did request a move and after a few days we were offered a cabin ( guess where ) directly beneath the disco!! needless to say we declined. To make matters worse around 4a.m.most mornings we could hear what appeared to be furniture being moved about.Consequently we only managed about 3-4hours sleep each night. We have since complained to Thomson so called customer services and to the CEO however both responses were to say the least disinterested !. Thomson keep saying that for an extra fee we could have pre-booked our cabin.If this is the case then Thomson should at least advertise the fact that certain cabins are noisy. I would rate Thomson alongside Ryanair i.e. if you want to sleep on your holiday then you should pay extra for the privilege !! Thomson would do well to remember that there are plenty of other cruise lines out there. One final point to note that the quality of the food was nothing like what we have previously experienced on Thomson.It was luke warm and poor both in quality and quantity.Thomson you need to get your act together. Read Less
Sail Date: April 2013
Flew on sunday 14th april on delayed flight from Manchester due to person being ill on plane,captain put plane back on stand till medics gave ok 1.15min later flight was ok.Landed only to find we was 4th plane in had to wait for buses ... Read More
Flew on sunday 14th april on delayed flight from Manchester due to person being ill on plane,captain put plane back on stand till medics gave ok 1.15min later flight was ok.Landed only to find we was 4th plane in had to wait for buses 20to30 mins got on buses to port ,when got to port must have been 10+ buses waiting to get passengers off and into registration area did not take long then onto ship.Taken to cabin by steward. Cabin 7123 clean,tidy it seems the inside cabins have been totally upgraded but the outsides have had a minimum upgrade i.e. new beds,carpet,furniture, walls still have dark wood on them and the drawers,wardrobes look well worn bathroom and toilet has seen better days worked well but tired looking. Ate in lido restaurant mostly fair choice something's could be warmer on the hot servery. Also ate in sirens preferred lido bit quieter had good meals in Orion restaurant waiters were better the first 2 weeks till they was changed at Morroco. Best meals was in the grill which is 20 extra each but the service is 1st class.Had a blessing on board which was organised by Joanna she was brilliant nothing was to much trouble for her.All the stops with the exception of Portimao tender was a nightmare to get to shore and Morroco to much of being hassled by taxi,s,beggars ,shopkeepers but all the other places was great to visit. The shows in the broadway show lounge were of a good standard throughout.Now comes the not to good bit there was a outbreak off norvovirus/GI on board the captain said there was about 100+ people ill but still some people still did not obey the rules to stay in there cabins some of the crew had pictures of the people so they could find them and put them in quarantine in there room.We was very lucky we did not come down with it as Some people did not wash their hands after going to the toilet and sanitise as well the staff had a nightmare to try and control it. The last day on board everybody had to be off the ship by 9.00am so they could deep clean the ship,as we was on the late flight to Manchester they laid on mini buses to a hotel (Dali) in a back street c/w a voucher for lunch had to pay for coffee etc so did the people on AI I think. They picked us up at about 2pm to take us back to the port to pick our cases up when we got back the buses to take us to the airport had not arrived as they did not expect us back so soon.So after much heated discussions the buses was organised so onto the airport when we got there the check in desk were not going to be open till4.30pm more discussions to get desks open as they said nobody told them we was on the way from the port anyway they opened them about 4.10 but what a long day flight home no problem on the whole the cruise was great with exception of the last day seemed they just wanted away from the port also noted they sanitised all the cases before they went on the ship Read Less
Sail Date: April 2014
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship ... Read More
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship is huge and the staff try very hard to look after you - extremely well since tips are not expected! But the food was disappointing - being the same in Orion, Lido and Sirens albeit the service is much more personal in Orion and you pay extra for the other options. And the standards are inconsistent too - no tie at the captains dinner then no entry but come to the second sitting (when chances are he has gone) and you can wear shorts it appears! And it isn't just the Germans with a problem with towels and sunbeds. The entertainment team also try their best and some acts are very good but others are just awful. Lots of other guests were quite happy so it's probably just not for us but don't expect any complaints to be heard - we thought the house white wine particularly poor and the exchange rates on board astronomically punitive but got no reply so beware. Also cannot recommend the drinks package as other reviews have also said - forget the "from £10/day"in the brochure - the actual cost was nearer to £30/day and certainly not worth it. Cabins on deck 6 are best value (around the centre) Read Less
Sail Date: April 2014
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant ... Read More
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant journey. On arriving in Barbados we we're put on a coach and driven straight to the port where we completed the embarkation process quite smoothly. Our disillusionment began when we entered our cabin, the dark brown furniture was so dated,and overpowered the cabin. we are used to small bath/shower rooms but expected the shower curtain to have a full set of hooks. The shower head had virtually no movement to it and was placed high up on the wall. We ate mainly in the Lido or Sirens we tried Oriens but the service was so slow we never bothered again. We found the food to be of poor quality not very warm and on a couple of occasions inedible. This is not what we expect from Thomson, although I did notice when we arrived in Europe the quality of the food seemed to improve. Could the poor quality of the food be to push us in using the Grill and Steak under the stars which are an extra charge. I agree with reviewers about the sunbed situation there just wasn't enough and they had seen better days, lo and behold brand new sun beds appeared on our last day. The entertainment team did their best and produced some decent shows. The Michael Jackson show was an outstanding moment. The quizzes and game shows on a evening were ok but we had seen the shows before. The guest lecturer was excellent but we weren't impressed with the guest comedians although other people seemed to be, it was just not to our taste. Thomsons main strength is its Crewe from our lovely cabin steward to the bar and restaurant staff who work incredibly long hours seven days a week but still greet you with a smile. We thoroughly enjoyed our trips and at the different ports of call the destination services team were always visible and helpful. Disembarkation was smooth as was our flight home. This cruise was not up to the standard of other Thomson cruises we have been on. Read Less
3 Helpful Votes
Sail Date: April 2014
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I ... Read More
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I needn't have worried. We had chosen an outside cabin on Deck 6 near the middle - good for avoiding the worst of the motion. The cabin was fine - very comfortable - and the bathroom was small but beautifully formed! I wish the hair dryer was in the cabin though, and that it had a nozzle but that seems to be universal. Our cabin steward, Raymund, was lovely and very helpful. All the crew and staff work very long hours, and we were surprised to hear that they have to pay for wifi. At every port they were to be seen finding free wifi in order to Skype their families - bit stingy Thomson! We were aware that some people weren't happy with the food, but we can't understand that. In the Lido, Sirens, and Orion we had really good food, plenty of variety, good service and lovely staff. Our waiter in the Orion Restaurant was Reginald, and we looked forward to seeing him on most nights when we dined there. One night we had the self-service buffet in the Lido and it was curry night - absolutely delicious. We had Steak Under the Stars one night and the steak was very tender. If there is a criticism it would be that there was too much food, and the atmosphere was a little thin, up on Deck 11. We liked the bars, tending to have a drink in the Lido bar outside before dinner. The bar staff were wonderful and must walk miles every day. Aida was delightful and we always looked out for her, and she always remembered our names and what we were drinking. After dinner we went to the Medusa Lounge or the Ocean Bar on Deck 8. We had great fun taking part in quizzes or dancing to Tina and the Peakles. They were a great band with a huge repertoire, and lovely people too. They seemed to work incessantly! The weather on this crossing was not always good with Force 9 gales and 10metre swells. The ship handled this really well but it made our days at sea more of a challenge. There were lots of quizzes and activities to keep us all out of mischief. The Cruise Director, Paul, his assistant, Martyn, and Mark (very handy with maracas!) did a sterling job with all the entertainments - full marks to them. The Captain, John, was delightful. He was to be seen around the ship talking to people, chatting and trying to answer everyone's questions. A lot of people would have liked a Sports Bar on the ship, and Captain John was asked about this. He had pushed for it but was over-ruled by whoever sorts out the Sky package. I would suggest they think again on this as it would be beneficial to everyone, and a money-spinner for Thomsons. In conclusion I would say that this cruise was very enjoyable. It was quite informal as you might have expected; the ship wasn't big enough for all-singing, all-dancing razzmatazz but there was plenty to do. I did witness some passengers being quite rude to Reception staff when they had missed bring informed about having to queue for tender tickets, and felt ashamed at their ignorance. The staff were unfailingly polite and didn't deserve the language. I would say that the Dream and this Transatlantic cruise holds its own very well amongst its smaller-ship competitors.   Read Less
Sail Date: December 2014
Just been on the Thomson Dream on the Transatlantic Sunrise and was very disappointed with many aspects of it. Whilst we were more than happy with food and cabin we thought the general entertainment could have been better. Although the ... Read More
Just been on the Thomson Dream on the Transatlantic Sunrise and was very disappointed with many aspects of it. Whilst we were more than happy with food and cabin we thought the general entertainment could have been better. Although the dancers/singers etc were all talented we saw the same shows on the Dream 2 years ago so Thomson start thinking new shows please. Our holiday this year was totally spoilt by there being a very bad chesty cough/virus on board of which we both got it very near the start of the holiday and spent quite a few hours over a period of time in the hospital along with many many others passengers all of which had very expensive bills at the end of treatment (hopefully all insurances will pay up) The consensus from the ship THERE IS NO ILLNESS ON THIS SHIP they were still denying it as many more passengers were being treated. It was felt amongst many passengers that hand sanitising was not being adhered to as it should, the question was asked why there were no staff making sure this is done and was told it takes up too many staff at one time and as for the cost of treatment why does the it have to be so expensive. Also there were major problems with the lifts so many times they were out of order and you either had to wait an age for one to come along or struggle with the stairs which was a real problem to quite a lot of passengers. A receptionist was heard to say when a complaint was made about the lift situation - well you could use the stairs - this is not the sort of comment you want to hear. Thomson have just spent a lot of money on refitting certain areas but we felt important things such as the lifts should have been renewed. Just so you know the waiting staff and cabin stewards were as usual brilliant a real credit to themselves. This was our 4th time on the Dream and will unfortunately be our last.   Read Less
5 Helpful Votes
Sail Date: December 2014
Forgot to write a review at the time but just want to say what a fantastic cruise we had! We did the transatlantic from the canaries over to the Caribbean. It was our first cruise and we loved every minute of it. The ship was great- very ... Read More
Forgot to write a review at the time but just want to say what a fantastic cruise we had! We did the transatlantic from the canaries over to the Caribbean. It was our first cruise and we loved every minute of it. The ship was great- very clean, great food, fantastic staff! The entertainment was out of this world, wouldn't find better in the West End! We were in an outside plus cabin which was a great size for 3 adults. The theme of our cruise was big band and we enjoyed music by the fantastic Greg Francis Orchestra! I did the river tubing excursion in Grenada with Thomson which was such good fun, would highly recommend it to others. As it was Christmas time, they ran a gingerbread house decorating competition and we won a trip to the hot stone restaurant on board. The Atlantic crossing was so calm, you wouldn't have even known you were on a boat. The whole process was made so easy from the beginning from being picked up from the airport and escorted to our cabin to them holding the plane on the way home due to the transfer bus being delayed by traffic. I wish I could go back and relive every moment of the cruise as it was so magical and really was a dream...can see where it gets it name! The passengers on the ship are so friendly and have even stayed in contact with a few. So impressed by Thomson that have booked another cruise around the canaries at the end of March 2016. Read Less
1 Helpful Vote
Sail Date: April 2015
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a ... Read More
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a virus as the staff served all the food and drink for the first 2.5 days. The sauna also was closed for the same duration. The notice displayed on its door verified it was closed as a health precaution. Passengers we spoke to, who were on board the previous week, verified this, adding that the problem seemed to be profound in deck 5. On our last week aboard, there were a large number of passengers who had a flu like virus. In fact, on disembarkation, the number of fellow passengers around us coughing was alarming. Maybe people should assess this when booking a cruise on a ship like this as the vast majority of cabins and public areas are sealed and are fed by recycled air. Perhaps going on a cruise with a cabin that has a balcony has health benefits too. Is it a coincidence that the medical centre is down in the bowels of the ship? In my opinion it should be next to the shops, so the passengers can see if there are any queues developing outside it. The top end of the entertainment team was fantastic but the others who entertained during the day were no better than the ones in a caravan park. One word of caution: there is a new "dream team" on board for the summer season in the Med. They appeared for one night on our last week and were grossly inferior to the incumbents. On the transatlantic crossing we had to lose 7 hours in order to reposition to European time. This was done at 2 o'clock in the afternoon which made the time move to 3 o'clock. This meant that one hour of quality time was being lost on these days. It just so happens Thomson then had one less hour to feed, water and entertain passengers. Even the staff lost out as apparently Thomson took an hour from their break during the day. Quite despicable of them as the staff work in excess of 12 hours a day, 7 days a week. Surprise, surprise when The Dream travels from Europe to the Caribbean in the Autumn, the clocks are changed backwards overnight which prevents the exact opposite situation ie passengers having more time to eat, drink and be merry in the afternoon. The best advice I can give is bring a face mask with you for sleeping as in my opinion the air quality in the cabins is extremely poor . Read Less
Sail Date: April 2015
Thomson Cruise ,We had to pay £15.00 each to book our seats (round trip =£60.00) on the Boeing 767 departed Glasgow arriving in Bridgetown Barbados ,on disembarking met by a fleet of buses to take us to the ship for quayside ... Read More
Thomson Cruise ,We had to pay £15.00 each to book our seats (round trip =£60.00) on the Boeing 767 departed Glasgow arriving in Bridgetown Barbados ,on disembarking met by a fleet of buses to take us to the ship for quayside processing . Prior to holiday we where advised deck 10 was under refurbishment , when on board noticed it was being used by the deck crew for sanding and varnish L/B oars,management team have been slow to fixed solve the problems considering they knew the ship would be crossing the pond (Atlantic) for 6 day's caused a lot of problems with sun loungers in the shade ,no evidenced of sun lounger butlers enforcing the 45 minute rule! . We have sailed on the ship many times & took this trip for Caribbean highlights/mow town themed cruise. The ship was clean ,we were on deck 3 (2 berth cabin) which was adequate .skipped the Captains Dinner & Photo shoot. Entertainment was of the usual hight standard , bands/singers be it in Liberties, Hemingway's or the Horizon's was loud, designed to drown out passenger's conversation!, noticed there had been a reduction of stewards service in bar area's, We only used Lido ( self service restaurant) the food was of a very good standard in presentation and quality.Thomson have reintroduce the water coolers. To occupy our six days at sea additional activities were arranged ,painting, chocolate decoration and a community quire was set up , you had to pay to participate. Made many new friends exchanged cruise yarns and first timer’s , one couple who complained about everything! (Gave them a wide berth) . Captains corner informal chat with passengers (a very people orientated person), spent last 10 years of his maritime career with the ship, Officer's and crew were polite & friendly. The highlight of the trip was the guest artist's Roy G Hemming's band ,(mow town ) played in the Broadway theatre , majority of the passengers enjoyed the first show so much & stayed, preventing fellow passengers from getting into second performance . Some of the Mowtown band members gave an impromptu performance in Liberties, when I left it was rocking. A night with the stars ( Hits of Mow town) on the pool deck - great night. We looked at previous reports of shore excursion's, my partner decided to play safe booked online at inflated price's ,do your research there are cheaper alternative's. Caribbean people depend on tourism in the dry season and cricket is very popular. Love to return & visit the beautiful islands. Read Less
1 Helpful Vote
Sail Date: April 2015
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust ... Read More
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust bucket, you even had to pay for the water on fully inclusive package ! The food served in the Orion Restaurant was bland and sometimes cold, the showers were dangerously hot and the toilets which were not plentiful were often blocked. The lifts were extremely slow, the air con in our room didn't work, and embarkation was at a snails pace, a lot of passengers were getting irate as they were hot and thirsty, but no welcoming glass of water available. There was only a handful of positive views on this cruise, the first being the fantastic crew, without these lovely people the ship would sink ! This ship apparently had a refurb last November, but honestly, I think it had a slight lick of paint and lots of silicone. The whole ship is in a bad state of repair, loose decking, loose toilets, shabby carpets and curtains. On the drinks package I could have got a pint glass of spirits at no cost, but yet, had to pay for a bottle of water. Not logical! As soon as you get on the boat they want your money. The one day it rained, the tried to sell flimsy bin liner type ponchos for £3.50! Cheek. Read Less
Sail Date: April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
Sail Date: April 2015
Just a quick review.. The ship may be small but she has bags of character and so much prettier than the larger ships that really do resemble a block of flats! Facilities may not be of the same standard either but what we did have were ... Read More
Just a quick review.. The ship may be small but she has bags of character and so much prettier than the larger ships that really do resemble a block of flats! Facilities may not be of the same standard either but what we did have were good enough for us. The bars were tastefully decorated and very comfortable to sit in any time of the day or night. The new cafe was very popular with people. This was situated in the same room as Destination services. It has a fresh colour scheme and you could just sink nicely into the seats and read a book whilst gazing at the passing scenery through the windows. The Lavazza coffee was very good. There are only a few shops. I think the prices were a little steep for their goods to be honest. It was great to be able to walk all the way around the ship to get some exercise after eating all that food! The out door Lido pool area was great with plenty entertainment going on through the day and the entertainment team were funny and lovely people. I loved the Sail Away night from Tenerife, It really did get us in the mood for our holiday. The food was mostly good and reasonably varied. Always fresh. I'm not sure how I feel about piling all your stuff on a tray as it felt a bit like a school canteen so think this could be improved. The Meridian restaurant had helpful waiters who had bags of character. Wally was our favourite. You may well hear him sing in the final night. Not a bad voice either! I just felt there could be more choice on the menu. Perhaps they could make the portions for the starters a but bigger. Our room was compact but perfectly proportioned. We had two double wardrobes, plenty drawer space and a comfortable, spacious double bed. I slept like a baby. The bathroom was very small but again had everything you needed. One problem, however, was the water didn't empty quickly enough out of the shower tray so you had to stand in water to have a shower. Felt a bit unhygienic. Our steward, Matt, was a great guy who kept our room immaculate through our stay. Just remember to check if your sheets are getting changed. We did have to ask for fresh ones. Our only gripe though tbh. The show lounge was always packed out. People arrived for the second show as soon as the first one had finished to get a seat, obviously reflecting how good that showteam were. The singing and dancing were really good and excellent in parts. We enjoyed all of the shows but our favourites were My Fair Lady and Les Mis. Our hairs stood on end! The Murder Mystery play is worth waiting up for too. It was hilarious! You could then see them perform cabarets after the performances up in the Liberties lounge. The ports of call were Tenerife, Gran Canaria, Lanzarote, Gibraltar, Cartagena, Palma, Majorca, Rome, Naples, Messina, Corfu, Kotor and Dubrovnik. All perfect and we have lots of great memories now from them except for Messina which we didn't feel was our cup of tea. Not a great deal to do there for us. The ship excursions we purchased onboard were for Going on the camels and seeing the volcano in Lanzarote. Had a fab guide for this and worth the money. Our 'Rome in one day' guide was excellent and very informative. Unfortunately we couldn't really understand our guide for 'Sorrento and Pompeii'. Her English wasn't quite up to scratch. But we still enjoyed the day. The weather was also perfect for the duration of the holiday. Not a drop of rain and virtually no rockiness on board the ship. The ship was very friendly and homely. I didn't want to come home! It really was a great holiday and despite the odd hiccups here and there I would recommend it to anyone. Read Less
1 Helpful Vote
Sail Date: November 2015
We have enjoyed 3 cruises on The Celebration previously so we knew what to expect from the ship and had chosen our cabin so we were pleasantly surprised to find it had been spruced up with new upholstery and carpets. We settled in quickly ... Read More
We have enjoyed 3 cruises on The Celebration previously so we knew what to expect from the ship and had chosen our cabin so we were pleasantly surprised to find it had been spruced up with new upholstery and carpets. We settled in quickly after a horrendous embarkation experience (described by several other reviewers) which was way below Thomson's usual standards and had them apologising many times over the next few days. To our delight, we found staff members whom we had met on a previous cruise waiting for us in the dining room on the first evening and it was like greeting old friends as they welcomed us! This is one of the special things that we love about Thomson cruises and we hope they don't change as they move to bigger ships in the future. The service in the dining room is easily as good as in any of the expensive restaurants we have been to in London and the staff are always happy and smiling. The food is pretty good too - a double edged sword on a 17 night cruise! The Celebration is a relatively small ship, but we love her. She has a proper promenade deck and is easy to get around by using the stairs for exercise, or lifts if you're tired. There are free self service laundries and several bars of which our favourite is the Horizons on the 9th deck with panoramic views at the front above the bridge. We were lucky enough to see and photograph a whale blowing from up there as we left Madeira! This repositioning cruise was different from a normal two week cruise in that there was no changeover of guests halfway through as there would have been doing two 7 night cruises back to back. Everyone who boarded at the beginning was on the ship for the whole 17 nights and no one else would be joining us, so we started to make friends that we met up with in the bars and at dinner and it took on a great atmosphere of camaraderie. This was helped by the extra activities that were available for the sea days crossing the Atlantic, such as the watercolour painting classes, chocolate making, dancing and singing etc as well as the nodding to people as we walked the laps of the deck in the mornings to try and work off some of the excess of food and drink! We had been a bit concerned about the weather and brought warm clothes and shoes in case it was cold and rough, but actually it got calmer and warmer each day as we got further south and west so we would pack much lighter next time. There will definitely be a next time as we absolutely loved this cruise - it was the best yet, even without any of the ports we saw! Read Less
3 Helpful Votes
Sail Date: December 2015
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. ... Read More
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. I'll admit to having reservations about the 5 days at sea but 36 hours were shaved off this due to a medical emergency on bored. However the days went quickly & were enjoyable. We're not ones to join in with quizzes or games so can't comment on that - otherwise the entertainment was quite good. The food was very good; we ate breakfast (when we wanted breakfast that is) & lunch in the self service Lido. Yes it could be busy - especially on sea days. But if there's a queue go & sit down, have a drink, read another chapter of your book, etc & the queue will be gone next time you look. In the evenings we ate in the Orion - we enjoyed the smaller, rear section of the restaurant & were ably attended to by Mario & Kumar most evenings. Not forgetting Tony the wine waiter with his endless bottles of red & white wine. We always found there to be plenty of choice in the Orion & enjoyed thoroughly whatever we ate. The bars were very good; the bar staff on the whole very attentive with special mentions for Garnett & Girri up in the Lido Pool bar. The ship was a perfect size for us. On the whole we had a fantastic, memorable time. Read Less
8 Helpful Votes
Sail Date: December 2015
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which ... Read More
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which was on deck 5, outside No 50187. Pleasantly surprised to find how big the cabin was, as we previously had an outside plus. It had a nice square window, a sofa and just a shower (no bath). I preferred a shower only as thought we had more room. We were very satisfied with our steward Boho who kept the cabin clean with the minimum of fuss. The ship itself was spotless, the recent refurbishment has definitely improved the ship to a much higher spec. The new bar, Waters Edge was lovely but unfortunately there was not enough seating and it got very crowded later at night. In some instances standing room only. To be honest I am not sure they could put much more seating in there as the casino merges with the room at the entrance. The other improvements on the open deck where the Lido is was also very good and gave it a much cleaner look. The sun deck with its comfortable beds is also an asset. As for the food. Breakfast as usual were spot on and had plenty of choice regardless of where you ate. The same applied to lunch and the late afternoon snacks. Which we stopped having because we were too full after to enjoy our evening meal. This we always had in the Orion, again we enjoyed it all from the brilliant service by the lovely Trudy, Samuel and Rafaelle our wine waiter to the choices on the menu, to the food itself. Okay some meals were better than others but we had lobster twice and an excellent sirloin steak plus other lovely choices. All in the price. The drinks package was fine, if you chose carefully and asked for drinks done to your taste. Entertainment as usual was very good apart from the Comedy show. The itinerary was good and nearly all the ports of call you could do independently. First time for me to the Caribbean and to be honest apart from the white sand, blue seas and stunning weather I was not impressed. I did however really enjoy the crossing itself and I am very glad I went. Of course the main asset this ship has is its wonderful, caring, funny, smiley crew. They go out of their way to make sure everything is as perfect as possible. From the efficient, funny Joan in the Medusa, Iany in Tides, Jade in Waters edge to the very funny Jeffrey (apologies for spelling) they could not be faulted. I am sorry I can not mention you all but take it as read, you were all brilliant and an asset to the company. I have only a few negatives. Where the artists play in the evening should be changed more often so that everyone has a chance to see them. The sunbed policy should be implemented properly, then everyone can get a chance to move around a bit more. The keeping of seats anywhere for any length of time for large crowds should not be allowed. I understand that friends want to sit together but sometimes these were kept for far to long, in some cases well over and hour. Not fair. Read Less
4 Helpful Votes
Sail Date: December 2015
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can ... Read More
This was our second time on the Dream, the first was three years ago and it was poor, we gave it another go because we new about the refurbishments, plus we had a very good cruise on the Celebration in Nov 2014. How these two ships can be so different is unbelievable, the dream is a tired, old ship and not worthy of the Platinum class that Thomson describes it as. Our cabin, 6156, had to be cleaned properly, carpet was sticky and dirt down the side of the settee, well, it had never been cleaned in a long time. The bathroom tiles were damaged and had to be repaired, not an acceptable standard. There was a broken glass between the two doors at the end of the corridor that led on to the deck area ( 6 ) it was there for four days before it was removed, but only after I reported it. Food quality was poor to average, never hot enough. Formal complaint made on board, had meeting with restaurant manager about food but nothing really changed. Taking complaint further. We were booked to go back on the Dream in March 2016' we have cancelled, no way is Thomson getting £3800 to sail on this third rate ship, never again!!! On the plus side, crew were terrific. Read Less
23 Helpful Votes
Sail Date: April 2016
The cruise title was "Transatlantic Quest" commencing Barbados and ending in Malaga in the Mediterranean. The first few days included calls to several Caribbean islands including St Lucia, Dominica, St Kitts, British Virgin ... Read More
The cruise title was "Transatlantic Quest" commencing Barbados and ending in Malaga in the Mediterranean. The first few days included calls to several Caribbean islands including St Lucia, Dominica, St Kitts, British Virgin Islands, St Marten and Antigua, then we had a six-days crossing the Atlantic to La Palma in the Canaries followed by a stop at Gibraltar before disembarking at Malaga to fly home. This cruise probably will never be repeated as the Celebration was in fact repositioning for new itineraries out of Dubai after maintenance somewhere in the Med. We had a balcony cabin on Deck 9 on the starboard side and the All-Inclusive package and flew from Gatwick. We are fairly used to cruising but this was our first Thomson cruise and we had the most wonderful time with excellent food and nothing less than terrific service. We dined in the "Meridian Restaurant" lunchtime and evenings with waiter service but breakfasted in the Lido self-service restaurant. There is a large comfortable theatre, the "Broadway Show Lounge", with a wide range of entertainment - although we didn't go to any of the shows ourselves preferring to spend evenings with drinks and our books in our cabin or on our balcony. But we did enrol on the water-colour painting class for the six-day Atlantic crossing, and this was excellent. There were other activities too, including chocolate making and a choir. The Celebration is a 'real ship', not a floating box and subject to getting a balcony next time we would definitely cruise on it again. Read Less
14 Helpful Votes
Sail Date: April 2016
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid ... Read More
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid for the drinks package this time and where very pleased with the fantastic choice on offer coffee and tea's are free of charge if you are on the drinks package but if you used the speciality coffee bar there was a small cost £1.40 for a large latte we ate in the Orion restaurant for breakfast and evening meal all the staff in the Orion gave great service we also used all speciality restaurants for a small cover charge yes the ship is ageing but so are we LOL and they keep the ship in excellent condition shows were very good the new casino area very nice my only gripe would be not enough staff in the medusa lounge many were training and the experienced left the ship to join the new ship the discovery when we docked in cadiz we did not go on any excursions but did use the spa treatments very good afternoon being pampered the ports we visited were superb we visited Bermuda the Azores cadiz malaga Alicante Dominican republic and Palma no tenders at any ports all disembarkations went very smoothly we even had extra hours in a couple of ports as the captain used to say every day buckle up and enjoy the ride thank you to all the staff for there professionalism courtesy and friendliness. Read Less
10 Helpful Votes
Sail Date: April 2016
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! ... Read More
Having been on a number of Thomsons cruise in the past (with no problems) we decided to try the Enchanting Vistas repositioning cruise on the Dream. Wish we hadn't bothered now. The only good thing about that ship was disembarkation! The food was sub-standard, often cold (custard mainly). Lobster on the Captain's night was so tough and overcooked that it was impossible to cut! Bread was sweet, toast was pre-cooked the night before for breakfast the following morning (we saw and asked), desserts, ok so a cupcake is nice but....... The ship lost a third of it's staff in Palma before setting off and was full of trainees who didn't have a clue. You could die of thirst waiting for waiters in the lounges! Reception staff were either trainees or didn't wear name badges. Tour to Sorrento and Pompeii was a farce, under an hour in Sorrento??? issues with guide in Taormina! Now I got a refund on 1 tour which left my onboard account at a minus figure and was given cash back but I have appending amount of £15 in my bank account, so watching that. Family had £1 to pay, had £14 pending but have had £22 taken out so all going on a complaint to Thomsons. This ship has rotting windows, rust and is shabby. Needs a total refit to be any good, ship and staff! Book any other ship but this. Credit however does go to Carlos in the main Restaurant, his professionalism and witty charm made our evening meals a pleasure (even if the food lacked quality). His trainee Luis was also very very good and saw a big improvement during the week, again credit to Carlos who works extremely hard (as do all wait staff) to make sure your evening meal goes smoothly. This cruise should never have been allowed to sail, the staff were simply not prepared/trained to deal with a full ship of passengers. Disgusted at Thomson right now and will not be considering another cruise with them for a very long time, if ever! Read Less
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