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14 Helpful Votes
Sail Date: March 2019
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was ... Read More
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was at the rear (aft). The noise level was horrendous, we seemed to be above the engines and for everyone on the last quarter of this corridor it was the same. It went on all night of course so no sleep! We were like zombies. I recorded it and it sounds like the floor and roof and walls are giving way. A gentleman next to us who had complained numerous times and asked to be moved was told by 2 letters the cabin was adequate. ( he had not only paid a single supplement but also for an outside cabin) the poor guys outlook was into a storage area with gas cylinders up against his window and a grill beyond which made his view so narrow it was a waste of time. He was bery distressed, like us he had been before in October and enjoyed it so much that he booked again. In the past I would have rated this ship and her cruises a 10 but these cabins are only fit for storage. Obviously, the answer is to pay yet another supplement to choose your cabin but again I understand from other passengers these are also limited. A ruined holiday ...we needed another one to get over this ! So mich for loyalty, shame on you TUI/ Marella Read Less
10 Helpful Votes
Sail Date: May 2018
I choose this cruise because I had been on two Thomson ships before it became Tui. The expieriance before was amazing. This time it was awful!!! Firstly, there was no sail away party which before was fabulous and we looked so forward to it ... Read More
I choose this cruise because I had been on two Thomson ships before it became Tui. The expieriance before was amazing. This time it was awful!!! Firstly, there was no sail away party which before was fabulous and we looked so forward to it again. After our first night in our inside cabin, which we had had inside before, this time two mattresses put together and they separated during the night making it impossible to get comfortable. So we went to reception to ask if they could help our situation. We were told there would be a super king mattress put in place, I was in the cabin when the maid came to inform me they don’t have such thing on the ship. So she proceeded to strip the bed to see how she could help. To my disgust when she removed the sheet the mattress protector was filthy with stains from top to bottom. I was horrified to think this is what we had lay on. The protectors from the bed were replaced with relatively clean ones put across the beds to stop them parting in the middle. Still not happy we returned to reception next day informing them that no such mattress was available according to the maid. Then once more they said they would deal with it. Next we were approached with the head housekeeper to apologise for our inconvenience but said there is no such mattress on board! Staff on board were very much under pressure and with only a very few happy helpful faces. My husband has the constitution of an Ox, and yet after dining in Gallery 47 was extremely sick just after eating his meal. The choice of menus were very limited also. The buffet eating was nothing like our expieriance on the two previous ships. Then the entertainment, was poor same things every day/night. The standard was very poor. The promise of movies by midnight never once was on. Our holiday on this ship has put us off ever cruising again, it was a long two weeks trying to put our time in while on board. The outside pool was closed for days. Read Less
1 Helpful Vote
Sail Date: March 2015
Our biggest complaint was with reference to the food onboard. This is the only ship amongst a number of cruises we have taken where we have not wanted to eat! We are not fussy eaters but we really DID NOT enjoy the food offered on this ... Read More
Our biggest complaint was with reference to the food onboard. This is the only ship amongst a number of cruises we have taken where we have not wanted to eat! We are not fussy eaters but we really DID NOT enjoy the food offered on this trip. Let’s start with the buffet/Lido restaurant. The breakfasts and afternoon teas were very repetitive and with little variations. The food was often oily, with the eggs being either over or underdone and only luke warm. The bacon and sausages tasted cheap. The cereals were mainly of the cheap sugar laden variety while the fruit was consistently melon and pineapple. Lunchtimes fared little better. The salad was only ever the following:- lettuce, cucumber, radish, grated carrot, sweetcorn, tomatoes, watery silverskin onions (no vinegar) and cheeses with no variations. The salad dressings on offer were poor, heavily oily and poor in variety. The mixed salads on the appetiser counter were laden with mayo or looked revolting. Hasn’t the chef heard of pulses, a variety of salad leaves etc? The main courses were equally bad in their look, smell and taste. So much so lunch often became hot dog and chips from the snack bar by the pool – something we never eat at home or on holiday. The sugar free sweets were also poor in variety, being mainly a creamy mousse or pastry with fruit, not helpful if one doesn’t like creamy mousses and can’t eat pastry! Additionally the sugar free was rarely labelled as such and one had frequently to ask if there were any sugar free. Afternoon tea was the same every day, sausage rolls, small sandwiches, trifle (not sugar free) scones, cake and biscuits (none of which were sugar free). In fact the sandwiches were often the best food of the day. The scones were also acceptable if one ignored the too high bicarbonate taste, but couldn’t cheese scones have been served occasionally too? The biscuits were the worst we have tasted – dry and tasteless regardless of flavour, too much flour and not enough fat to make them flavoursome and ‘short’ in consistency, in other words, they were cheap! Drinks in the Lido – the coffee was dire, bitter and totally unacceptable. I drank only tea for the duration of the cruise whereas my husband doesn't drink tea, coffee, milk or alcohol so his choice was nil for the entire cruise, bar water, since no alternative drink was on offer, unlike other cruises which still offer juice and iced flavoured teas at all meal times. Let’s now look at the food in the Meridian Restaurant. Breakfasts: Firstly, fruit juices served at breakfast were far too sweet. We think that they were fruit concentrates which hadn’t been diluted. We had to dilute it by 1/3 or ½ to make it drinkable. The fish for breakfast was often unrecognisable as such being dry and much over-cooked, so much so we stopped choosing the fish dishes before a few days had passed. The omelette I tried after the fish was almost inedible too, the taste and texture weren’t good. My husband concurred on the only day he chose omelette. The yoghurt with fresh fruit was always sugared therefore problematic for me, also the choice of fruit was always melon unless we stipulated otherwise and when we did ask for alternatives the waiters always looked surprised, although we did get our choices. We asked for water, only wholemeal toast and sugar free conserve each day, yet we always had to ask several times for what we required and sometimes it wasn’t listened too or took far too long to get. Many people gave up without a second tea, coffee or whatever. The staff weren’t particularly helpful or friendly. To be honest, my husband ate Weetabix followed by toast for the majority of the cruise. I, by contrast, resorted to porridge followed by Egg Benedict when available. Note I said egg not eggs Benedict – most ships give two, on this ship only one was ever given. Believe it or not, breakfast was probably our best meal of the day!!!! We didn’t eat in the Meridian for lunch. Dinners: The service was appalling. Several times we waited between 1hr and 1hr 30mins between the starters and the main courses and complained about main dishes being cold on more than one occasion. One day we actually saw the chefs, waiters etc. and baked Alaska presentation TWICE, without receiving our main course! The main course were poor in quality, often way too salty, bloody meats, lacking taste, having a horrible taste etc. etc. I even refused the Spaghetti Bolognaise. It looked like a poor tin or packet mix – short lengths of spaghetti mixed with the ragout sauce, not at all like proper Spaghetti Bolognaise. It tasted like it had lots of chemicals in it – really horrible, it was sent back, I was offered a second choice but by then I didn’t want to wait again and was put off by the first offering. A couple of evenings later we went to the Kora La, hoping for a better experience. I ordered the Beef Rendang and my husband ordered the Stir-fried noodles. Were these any better? Not on your life! Both dishes were so excessively salty we had the head waiter and the chef attend our table. We were offered alternatives but by now we were not in the mood to try yet more, rather we felt ill and disappointed. NEVER have we had such experiences on a ship. Let’s move to our cabin. To be fair our steward, was very friendly and helpful so no complaints here. Yes, the cabin was small but as we booked very late, this did not surprise us. However, what did surprise us was the lack of a refrigerator in the cabin. All of our previous ships have had in-cabin ‘fridges and we didn’t even consider the possibility that there wouldn’t be one. A ‘fridge is important to us since I have medication which needs refrigeration, so every day I had to go to reception to get and return my medication to them, waiting in sometimes long queues to get and then to return it – what an inconvenience! The television in our cabin was of poor quality, poor reception and a general lack of stations to watch. The safe had to be paid for separately! Never have other ships charged us for in-cabin safes because this is for your benefit as much as our’s – shocking and expensive! The facecloths in particular, were often grey and unhealthy looking. There was no complimentary dressing gowns and an elitist system for beach towels too – pale blue for the cheaper cabins, medium blue as one moves up the decks and royal blue, plush ones, for the better cabins. We were really disgusted at this – deliberately singling out what class of passenger one is – shame on you Thomson! This too NEVER happens on other cruise lines. On the subject of sunbathing, we have a further complaint. The front of the top deck of the ship was often closed off due to ‘high winds’. Frequently this wasn’t the case but still we couldn’t use that area. The middle section was currently being refurbished; I say currently but in fact no work was done on this section all the time we were on board. We were all jammed on a small section, jammed in like sardines on the two sea days, most unpleasant. We heard this section had been shut since the start of the season. Furthermore, there are no toilets in this area. Lastly, the deck hands were regularly clearing away the sunloungers by 5pm even though the sun didn’t go down for another hour to hour and a half. They often asked passengers to get up so they could pack away. How unwelcoming! Of course this also meant there were no seats outside if one wished to sit out and peruse the stars on the warm Caribbean evenings. We’ve not seen the like of this previously either. Our final complaint is in regard to returning to the ship after a day on shore. Actually, the staff on duty at the gangplank both going and coming, were humourless and unresponsive. There was no canopy on the pier, no welcoming drink, indeed no welcome. We were the poor relations of the cruise world as compared to the other ships we were docked alongside. Lastly, the security on board was a laugh, we could have brought all sorts on board. They rarely had the X-ray working. Is this a Platinum Cruise as advertised ? – No way!!!! We consider it to be a poor cast iron level. Would we cruise with Thomson again? A resounding No! We’re so pleased we got a cheap, last minute deal. If we had paid the brochure price we would have been stomping by now and probably we be consulting with a solicitor. A shockingly, bad experience and one never to be repeated. Added to the general insult of actually being on board, on return and wishing to complain we filled in the on-line booking complaints form - it doesn't send and we have tried it on several occasions. A letter of complaint did receive the customary general reply, saying we would hear within a month. It's two months now and still no response and you can't get anyone on the phone either. We read reviews and decided to still give Thomsons a go. Warning, book at your peril - you have been warned. Our advice - try another company, any other company which isn't owned by Thomson. Read Less
7 Helpful Votes
Sail Date: February 2015
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board ... Read More
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board the previous week and had to be served in self service canteen. When I asked for a couple of bread rolls and beef for lunch I was offered a slice of beef about 1inch by three which left me flabbergasted? The Orion restaurant was no better, had to wait 30 minutes for 2 cold puddings and after 20 minutes waiting to be asked if we wanted tea or coffee decided to have it elsewhere. All this time the waiter was chatting to travellers who were disembarking the next day, looking for tips which he persisted with until he was offered money. However my worst complaint was the rock hard bed which had to be endured for 2 weeks I was in agony, no spare mattresses I was told, does beg the question as to what happens if someone has an accident? Read Less
Sail Date: April 2013
A group of four of us has just returned from what should have been an enjoyable springtime cruise on the Thomson Dream. This was our seventh cruise, the fifth with Thomsons, so we were expecting the same high standards that we had ... Read More
A group of four of us has just returned from what should have been an enjoyable springtime cruise on the Thomson Dream. This was our seventh cruise, the fifth with Thomsons, so we were expecting the same high standards that we had previously experienced on other Thomson ships - how wrong we were. When we arrived at the port to board the ship in Tenerife, we had missed the onboard lifeboat drill so a member of the crew stood at the front of the coach and tried to show us how to fasten our life jackets - no-one at the back could see a thing. We were then told that we could find our lifejackets in a cupboard within our cabins. The lifejackets would have our muster station number written on them so it was up to us to find it.This is the first time I have ever been on a ship and not been shown to my muster station. On the second night one of my party contracted Norvirus. She was ill for three days and never regained her appetite until we arrived home. On the fourth nigh, my husband contracted Norovirus. He isolated himself in his cabin for 36 hours . The nurse rang twice to say she was coming to see him but never turned up. By the middle of the week the ship became very quiet during the evenings - most passengers were in their cabins suffering form Norovirus. The food was served by the crew - to prevent the spread of Norovirus. It was never hot enough and people were asking for more because the portions were so small. The temperature on board ship was very cold - I'm told it was to prevent the spread of the disease. I heard one lady sarcastically asking a waiter for a hot water bottle during the show.one evening I had to call the plumber out to my cabin three times. The sink became blocked, the bath water was dark brown and water continuously came up through the drain in the bathroom soaking the bathroom floor - this was still happening when we left the ship. Although the crew were very friendly and supportive, they always seemed to be very disorganised. Getting onto the ship took well over an hour as there weren't enough staff deployed to check us all in. We were locked out of our cabin for two hours when we reported the key was broken. Upon our return to reception to collect a new key, they had forgotten to replace it and made us wait for a further half an hour. Disemnbarking at the various ports also turned into a circus as the crew kept changing their minds about the deck and the side of the ship they would be using. The Captain apologised to everyone and promised to report the incident back to Thomsons after the tender to Portimao turned into a disaster. It took well over half an hour for each tender to reach shore. This resulted in large queues forming on the quayside waiting to board the tenders back to the ship. Passengers were waiting for over an hour in the cold, huddled together like penguins, without any seating or warm drinks avaialble. Thank goodness for the shore excursions. They were very good value and gave us a reprieve from the fast spreading germs on board the ship - when we were well enough to go on them. This will definitely go down as the worst holiday we have ever had. We could not wait to get back home. Unfortunately, due to my experience on the Thomson Dream, I have lost all faith in my favourite cruise line and will definitely be looking at an alternative next time! Read Less
1 Helpful Vote
Sail Date: March 2018
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid ... Read More
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid seating, massive queues and mediocre food. The Sirens was a lot better for breakfast and lunch. The Orion was no bad for dinner, but I wouldn’t call the food cruise standard as I know it. Nice large cabin, lovely theatre and good entertainment. Deck 8 laid out nicely, but not many quiet places. Far too many smoking areas. This ship is ideal for smokers and young families, but not for us. TUI is definitely the bottom end of the market. It’s a shame as our previous cruises with the Thomson line were very good and we have some lovely memories of them. We will not return. Read Less
2 Helpful Votes
Sail Date: February 2018
We chose this as our first cruise as we have holidayed many times with Thomsons/TUI and have always been happy with the service and standards in their hotels.They obviously haven't replicated that level on the Marella Dream as its a ... Read More
We chose this as our first cruise as we have holidayed many times with Thomsons/TUI and have always been happy with the service and standards in their hotels.They obviously haven't replicated that level on the Marella Dream as its a tired old ship that should have been scrapped years ago. A few tips from Thomsons who knew it was our first cruise would have helped ,such as you cant use cash on board as everything has to be done though a cabin account which we had to open. We were berthed on deck seven and whilst the cabin was old with mould between the tiles in the bathroom it was well serviced by a really good attendant (who we tipped as he deserved it) The air con in the room was efficient but overly loud all the time making it hard to sleep for the first few nights till we got used to it .Do not be fooled by the term swimming pool because it isn't more than a glorified paddling pool which the kids loved especially as it was only a meter deep and a quarter the size of your local swimming baths -The 2 Jacuzzis had young children in them every day they were open even though the sign says no under 13s.There was no t.v. or sports bar and the only tv was in your cabin covering world and sports news headlines.There were lots of things that came at an extra cost-such as wifi at £8 per day and even though we were all inclusive the waiters pushed us to get the premium drinks package for another £199 for two weeks which we declined-There was even a charge for bottled water in your cabin- A cup of tea and a tour of the bridge was another £10.If my wife wanted to do Pilates it was another £7 per session.The entertainment was repetitive and although the dancers tried hard the shows were pretty amateurish. The best night was the visiting uk comedian who filled the theatre for both shows he did.There are 3 resident musical acts in the different bars and to be honest they tried but were average at best. As for meals,we had breakfast/lunch and afternoon tea in Sirens which was good although the furniture was very old-The main downfall was the evening meals--If you ate in the Lido buffet restaurant it was poorly set out with soup next to desserts and by the time you had zig zagged back to your seat most of your food was almost cold and if you picked a bad time to go the queue was out the door- an awful experience.If you ate in the waiter service Orion restaurant the service was slow and you were guaranteed to get at least one course that was either almost cold or looked inedible--You could actually pay an extra £16-£20 for a better dining experience in different areas if you wished but we declined.The restaurant and bar staff worked very hard and although lacking in numbers were on the whole very helpful.We did meet some very nice people on the cruise and the benefit of dining in the waiter service restaurant was you could share your holiday experience with others most of whom were equally disappointed with the Dream--I know lots of people enjoyed the Dream based on their reviews but I can only state how we felt about the experience. I hope this isn't our last cruise because I know there are better operators out there offering quality cruises but it will take some time before we get over spending so much and getting so little in return-- Read Less
11 Helpful Votes
Sail Date: May 2017
Back to Back cruise on Thomson Discovery 13th to the 27th of May 2017 The Tui flight to Palma went ok and we were on the ship by early afternoon, although we had the hassle of reclaiming our bags at the airport and dragging them to the ... Read More
Back to Back cruise on Thomson Discovery 13th to the 27th of May 2017 The Tui flight to Palma went ok and we were on the ship by early afternoon, although we had the hassle of reclaiming our bags at the airport and dragging them to the coach which nowadays we are not used to. The outside cabin on Discovery was nice and storage space was good enough and the cabin was kept ship shape by two very efficient stewards, the shower was corner shaped with a curtain which jumped on you and the sink was a basin type being small round and deeply dished so if you turned the water full on it splashed you and wet the unit through, unbelievably I have never seen such thin and poor quality toilet paper on a ship, surely this must be false economy as three times more than normal had to be used. Discovery is a cold ship with drafts from the prom deck adding to the air conditioning as the doors to the prom deck were not the traditional heavy wood ships doors but two opposing sliding glass panels which both opened completely as would a town centre shop, letting the wind whistle through and it is plain to see that this ship was built for hotter parts of the world than the Med in May. Deck space is plentiful if grubby at the rear of the ship due to spilled drinks and soot specks on the deck that left dirty streaks on deck which I never saw mopped up, or the soot on the after deck sun loungers which were neither cleaned off, and while sun loungers are plentiful on the ship most have seen better days, unfortunately one big fault appears which is most annoying as no chairs are provided on the sun deck for those who have difficulty in getting on and off a sun bed and if you needed a chair it had to be pinched from the deck bar area which is not an ideal solution, and again there were also no chairs on the prom deck which again is a pretty bad and annoying oversight. The all inclusive drinks package cannot be bettered anywhere, and I guess that this is the reason that most passengers booked with Thomson and as drinks are a big part of the budget its a great saver. The bar waiter service on deck was great being constant throughout the day but the plastic drinking vessels are most off putting and they look filthy, possibly the denaturing of the plastic but I am sure any discerning cruise line would not serve drinks to respected customers in such vessels. Many of the plastic drinking vessels cups and plates etc were never collected at sundown, and were in evidence in some parts of the ship the morning after, so the ship is a bit sloppily run by higher management. Discovery is also a ship of music, in the main restaurant and Atrium there are tuneless automatic pianos aimlessly tinkering away by themselves, or pop music when they are not playing. There is live music on deck in the afternoon for those who like deck entertainment, but at all other times there is incessant piped pop music in every part of the ship, even in the restaurants while eating, and heavy metal music at breakfast is not my thing, there is not a quiet lounge in the ship where passengers can sit quietly with a drink and talk to each other, or to just sit quietly, so wherever you go there is non stop background pop music. Food on Discovery was very average but most of the Destiny passengers seemed to appreciate it from the person who started eating by pushing a full sausage into his mouth and then dropping his chin to within 3 inches of his plate and without using a knife shovelled in the rest with just a fork, to the people who held their knives and forks as would a four year old, fine dinning it is not, but I guess on this cruise most passengers didn’t care as long as the food did not run out. On this ship there does not seem to be a formal night or Captain’s dinner, but a “Dress to impress” night, and indeed I was not impressed, Thomson have dropped smart dress, to casual, which has morphed into scruffy as T shirts and jeans with canvas type shoes seem to be the standard, or anything which showed off the tattoos, on the first dress to impress night I wore evening dress which was a mistake, as unfortunately there really was no point, and I never wore a jacket again, I also noticed that many people wore the same clothes for days and one chap wore a somewhat grubby flat cap morning and evening throughout the cruise, although during the second week in the evening just a few jackets were in evidence although the majority were still people who wore jeans or shorts and T Shirt with pumps around the ship. The Main Restaurant had an abundance of staff but the service was the worst I have ever seen on a ship in 30 years of cruising, after being escorted to a table and being given a menu the average time before the starter came was 40 minutes, with the whole three courses taking over an hour and a half and once two hours, we always arrived at the restaurant before 7pm and never left before the first show started at 8:30pm. I was not the only passenger to see that the dining format did not work, and while again the food in the main dining room was not fine dining it was acceptable and always nicely presented it was however never hot, and on two occasions my fish was wet and underdone, then one night we were told after ordering that for some reason? the steak could only be served very well done, (why) so we all cancelled the steak. There were two other bookable restaurants which were at both ends of the dismally and dimly lit Disco Bar 11 and as both were open to the incessant pop music, or the nightly disco music played in the bar 11 any intimate restaurant ambiance was also unachievable. Due to the terribly slow dinning we saw most ships shows at the second nightly performance and the shows in our view were quite poor, the singers were not very good and they had to sing over music which was far too loud straining their voices, and some productions were sort of acting and singing like their take of West Side Story, which they murdered. The guest artists were entertaining being a Yorkshire comedian who was very good, although unfortunately the comedian for the second weeks cruise was again very average, no I'v changed my mine he was poor, there were also two lady singers who were very good but many people got up and sneaked out, not their cup of tea, or possibly a little too sophisticated for this clientele, and after the show the bubbling and gushing cruise director never failed to impress upon us how great they all were, in just case we forgot. The ship's bars were in general dimly lit, with live entertainment in one of them which was a very popular venue, and of course the incessant piped pop music in the other bar lounge areas, although the barmen and bar waiter service was always very good. So to sum up, the cruise ports were very good, as were the ships tours we had booked, although our stay in Naples was cut shorter than stated in my published itinerary and as such we could not risk doing our usual trip around the bay by train to Sorrento and back, which was a lot more than irksome. Thomson have vastly dropped standards for this ship, and for certain Thomson are now targeting the ship at newbies, the first time cruises, a younger clientele and at families, as we were informed that there were 200 children due to board the day we disembarked, in preference to seasoned cruisers who demand better standards than this ship or Thomson TUi are willing to provide. We booked this cruise on the strength of having done 4 previous Thomson cruises, the last one to the Caribbean which was very good, and now it does make me wonder if Thomson have dropped standards throughout the whole fleet in order to target another market, so would we sail on Discovery again? Well its cruising Mr Spock, but not as we know it, so that’s a NO. This review is my own view of this cruise, other reviews may differ Read Less
6 Helpful Votes
Sail Date: May 2019
My third Tui cruise and my last I’m afraid. I’m won’t be too hard in my review as you get what you pay for and this cruise was heavily discounted. Naples airport was very poor- many passengers over 65 struggled having to carry their ... Read More
My third Tui cruise and my last I’m afraid. I’m won’t be too hard in my review as you get what you pay for and this cruise was heavily discounted. Naples airport was very poor- many passengers over 65 struggled having to carry their luggage a long distance from the airport to the coaches. Uneven pavements, crowded walkways and tiredness after a flight don’t mix well. One mature lady had a fall and was took away by ambulance. I would not recommend this embarkation port for anyone with health or mobility issues, or those who would struggle to carry their cases. I know Tui won’t be using Naples for this ship next year. This may be one of the reasons ! The food was disappointing- poor choice for those with dietary needs. Our cabin was fine and everything worked . The cruise has been refitted and is pleasant. It does however lack the plush luxury you get on most other ships. Buffet restaurant more like a canteen - crowded and noisy with queues. There was a bug on board so extensive special measures were in place to prevent its spread. This couldn’t be helped and contributed to difficulties. The main areas are open plan and lack cosy comfort making it all feel abit like Butlins. All the staff very friendly and welcoming . Shops have a good choice of products. The shore excursions were well planned and organised which was better than my last Tui experience . To summarise - I expect more from a cruise and won’t be back Tui . As I’ve said, it was heavily discounted which is the reason for the three rating . Had i paid full price I would have been very disappointed. Read Less
10 Helpful Votes
Sail Date: April 2019
Several disappointing things unfortunately seeing this was suppose to be a maiden voyage,firstly the not so good things! on arrival we found the safe in our cabin was not working,we reported it to reception who told us that apparently 250 ... Read More
Several disappointing things unfortunately seeing this was suppose to be a maiden voyage,firstly the not so good things! on arrival we found the safe in our cabin was not working,we reported it to reception who told us that apparently 250 safes were not working,another member of staff told us there were 46 safes not working in total,either way they should have been checked before paying guests went on the ship,it was still not repaired when we left the ship after 7 days,lots of guests had complained that their phones in their cabins were not working either,ours was ok but according to a member of staff the owners of the ship before tui had left the phones in that state,in which case why were they not checked?I ordered a celebration package for £99 for a surprise for my husbands birthday which included a birthday cake,i was asked to give a slip of paper to the waiter secretly whilst having our meal so my husband could have it presented to him at the end of the meal,it never happened,i went to reception the following day and asked them to just deliver it to our cabin instead,i was told it would be there in half an hour,an hour and a half later still no cake so another visit to reception!! we were told we would get a refund for the cake,so i will wait and see! In my opinion this was not a maiden voyage as the ship had already been named and had travelled from Cadiz to Palma with 800 travel representatives to promote the ship,they had Olli Murs for their party nights,streamers, dancing, we had a strictly come dancing guy who hardly anybody knew and someone from British Bake off!! Food was brilliant,staff were friendly and the entertainment overall was excellent,The captain continually apologised for all the problems but at the end of the day the ship should have been checked over properly before all the paying guests got on board,such a shame as it could have been lovely cruise. Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The ... Read More
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The cabins are cleaned in the morning (if you are lucky) and the bed turned down in the evening. On one occasion our room was not touched until after we had gone for our evening meal! The cafe on deck 9 had a reasonable selection of food which was nice but not outstanding. Breakfast was the same selection each day. We are at the main restaurant on deck 4/5 in the evenings. Again the food was very good but not outstanding. The service in the restaurant was dependent on where you sat. Most evenings our meal took about an hour. The bar staff throughout the ship are friendly they work very hard and sometimes you have to wait for your drink. Mid to late evening it is very hard to get somewhere to sit in any of the inside bars. The shows are very good. The show team did 12 shows during our 14 night cruise so they work very hard. The other 2 nights we had comedians who were also good. On deck 10 there is a mini golf course, it is a bit worse for wear but was very popular. On a few occasions we had to wait for other golfers. It can be used day and night and beats the unused basketball courts you get on a lot of other ships!! There are a lot of sunbeds but not enough on sea days. They allow you to pin your towel to a bed and hog that bed for the rest of the day!! Most of the time half of the sunbeds have towels on them but no body's which is really annoying. A lot of people were pegging their towels to the sunbeds as soon as they got up, so you go to breakfast at 8am and half the sunbeds already have towels pegged to them. So if you are a sunworshiper you need to claim your sunbeds early!!!! Read Less
4 Helpful Votes
Sail Date: February 2019
choose this cruise because we went on a med cruise in the marells discovery and loved it . the carabbian cruse ship celebration wasnt as good as the discovery . food was ok ,much better on the discovery though ..entertainment much better ... Read More
choose this cruise because we went on a med cruise in the marells discovery and loved it . the carabbian cruse ship celebration wasnt as good as the discovery . food was ok ,much better on the discovery though ..entertainment much better on the disvovery too all round the discovery was a much better ship we also did sn excersion called rhino riders we went out on our own little boat and snokerled on the reef had a great day , found that some of the islands were quite expensive , and also had to taxi to quite a few beaches which worked out quite a penny at the end of yhe holiday , one last thing all the staff are excellent on the ships , they are very helpfull polite and friendly they help make your holiday 10 out of 10 to the staff we booked the three special restaurants and found the food to be excellent hot stone wasnt great though Read Less
3 Helpful Votes
Sail Date: January 2019
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and ... Read More
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and the carpets looked dirty . The window was rusty on the inside and looked like it had been glued back in and never been painted for years . Our steward was sometimes available but we never really saw him . We certainly did not have any "towel folding" in our room . The shower had a mind of it's own , either too hot or too cold . The bathroom is old and needs some updating . Food in Sirens was good and plentiful as was the Lido . In the Orion restaurant it was too loud , too jam packed with people and the service was slow . Public area Gents toilets were flooded especially on the Gala night . The ship had a 5 degree list when we had bad weather and large swell . Even though we were told the stabilisers were used , they were not too efficient . The elevators were slow and inefficient . We paid the extra upgrade to the AI which we used mainly in the Coffee lounge . All staff in there were excellent , friendly and polite . Nothing was too much trouble and they were very efficient . Our spirits were lifted when we went in there . On the whole , as experienced cruisers with other cruise lines as well as Marella Discovery 2 in 2017 we were very disappointed with the Marella Dream . To add to our cruise we stayed a week in Tenerife Costa Adeje which was good . Read Less
6 Helpful Votes
Sail Date: June 2018
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with ... Read More
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with TUI. This is our second cruise with TUI in 2018. The ship is beautiful, with excellent recreation facilities, entertainment and lounge and bar service. In general, the facilities, bar and lounge staff were excellent. The two main areas that we were not too pleased with was the supervision and service provided in the Gallery 47 Restaurant and Island Restaurant. Maitr'd seldom visible did not help out. We eventually moved away from these facilities of the Gallery 47 and Island Restaurants and used the excellent facilities and food at the Black Rock Grill, Glass House, which was well supervised by Mr Anthony Tapiador, the Head Waiter and his most pleasant staff. I would recommend this excellent facility for your meals. Look forward to our next cruise. Read Less
7 Helpful Votes
Sail Date: March 2018
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and ... Read More
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and decent value for money. The flights, transfers and embarkation/disembarkation arrangements were excellent. Things that were better: size of cabin and bathroom, drinks prices, included tips. Things that were worse: bar service was a bit offhand, slow and they did not know how to serve certain drinks; food in the main restaurant was nothing special (we did try Kora La, the Asian restaurant which was very good); felt crowded on the day at sea. The worst comparison however was the "entertainment" - the theatre shows had excellent dancing but terrible singing and the two bands playing in the lounges were just dire and far far too loud. A grand piano sat untouched in Tides while the pianist was stuck in a closed room and the "party band" could be heard above him! The quizzes were badly presented and indeed all the entertainment staff seemed too young and far from interested. Two really bad things that I will be taking up with the company - I have never been as ripped off as paying £15 for the use of the safe and far more importantly the safety briefing commenced 2 minutes after we boarded while people were still finding their cabins and no effort was made to ensure everyone attended; worth mentioning that the medical questonnaires were dumped in a heap on a table and not counted or presumably checked. We also greatly missed the central atrium as there was literally nowhere quiet to chat in the evenings. In summary, a decent week away but not one I would consider suitable for any kind of "big trip"/special occasion. Read Less
1 Helpful Vote
Sail Date: March 2018
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know ... Read More
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know our needs and they spent hours on the phone trying to book us a cabin with shower but NO bath. Seems their call centre is in South Africa and staff were unhelpful and rude. Eventually managed (we thought to book one). £45 to secure. Flight was good, taxi waiting and check in went smoothly but gangway really steep. We cannot fault the crew who had to carry my husband up and down but this put us off disembarking in most ports. As usual all staff were lovely and our thanks go Lara from reception who managed to change our cabin on the third day, Amy, bar manager who reserved us VIP seats in the Broadway lounge. Also Clemente who assisted and brought us drinks and Leroy Brown who seemed to sort us in which ever restaurant we ate in. It was a hassle going around the ship. Lifts were small and we sometimes waited 20 mins for a wheelchair space and door ramps were too steep for little me. But lovely fellow guests often helped. Especial thanks to Janet and John for their kindness and friendship. Food was mostly good although there seem to have been some cut backs, Drinks were excellent with named brands. Even though we had to down grade our cabin both were comfortable and we slept well, We enjoyed the show team and the comedian. Best we have seen. I had a "Botox" hair conditioner and wash and blow dry that was expertly done for £42. We only got off in Medeira and took a taxi to the main street, We had a drink in a bar and I left my husband there while I shopped. We also got off in Lanzarote and went along the prom,. Excursions were out because my husband cannot get on a coach. Officers were friendly on this ship and often around as was the Captain. Disembarkation was fine but after boarding in Tenerife we were told the windscreen was cracked and plane grounded. Taken to a lovely hotel but problems getting back to airport and grounded, then diverted so we ended up in Liverpool. Nightmare journey back on an old bus. We eventually rebelled and left at Manchester airport hotel. Read Less
7 Helpful Votes
Sail Date: February 2018
Lovely looking ship and cabin was clean and functional. Cabin staff great (Boyana). The excursions we chose were good and reasonably priced. However, the food was a major let down. We tried the Waiter Service Dining Room - ‘poached ... Read More
Lovely looking ship and cabin was clean and functional. Cabin staff great (Boyana). The excursions we chose were good and reasonably priced. However, the food was a major let down. We tried the Waiter Service Dining Room - ‘poached eggs’ consisted of one yolk that was just about warm, served with two pieces of bacon. The Buffet Breakfast was ok - the Buffet Lunch was poor - we actually could not find anything we wanted to eat on three days - and ended up with cheese and crackers. The Italian in the evenings was the best choice and although we knew the menu completely by the end of the week. Afternoon Tea was the best meal of the day. We ate once only, thank goodness, at Kore La, Speciality Restaurant - never had fusion food like that and will never do again hopefully. Total waste of money. The pool area was ok but noisy, however the Glass House was an oasis of calm. Would not go on this ship again. Read Less
1 Helpful Vote
Sail Date: February 2018
Good spacious cabin, bathroom outdated -awkward to use shower and toilet. No balconies on this boat. Very crowded around pools but there were other desk areas. Food good choice at buffets but a lot was pretty tasteless and could be stale - ... Read More
Good spacious cabin, bathroom outdated -awkward to use shower and toilet. No balconies on this boat. Very crowded around pools but there were other desk areas. Food good choice at buffets but a lot was pretty tasteless and could be stale - felt like a bit of a feeding frenzy sometimes, other dining areas less crowded and food quality a bit better but still very average. Entertainment second rate. Shore excursions much more expensive than picking up trips with local operators. Wifi very expensive on board but good at cafes when we docked each day. Staff were fine and provided useful town maps for each island visited. Major upgrade of boat still left it with limited facilities. Lot of very overweight passengers many did not leave boat when in ports. Good facilities and staff for disabled people and their families. Drinks packages were expensive but house wines were reasonably priced and quality. Read Less
4 Helpful Votes
Sail Date: January 2018
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a ... Read More
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a piece of cake, I always believe that you make up your own mind, however, I did feel that I needed to comment on this cruise albeit it was our experience and there were probably plenty of passengers who enjoyed their trip. Whilst not wishing to write war and piece I will try to sumise as much as I can. ● Ship is not new but we'll layed out and perfectly adequate. ● Rooms are a decent size with plenty of space, unfortunately our room was under the bar area on deck 3 which meant it was impossible to sleep between 0600 and 0300 due to the staff dragging crates etc across the floor. This was clearly our biggest problem and was not resolved by the staff. Whilst I know you take your chances with a lower deck inside cabin it has never been a problem previously and having spent several thousand pounds on a holiday I expect to be able to sleep at night!! Complaint is on route to TUI. Don't accept cabin 3537 it is not fit for purpose and should not be used for passengers!!! ● Food is average at best, it is unimaginative, repetative and uninspiring. Having sailed with Thomson before this was always one of the highlights for me but not this time, having read many comments about the buffet I can only describe it as a cattle market with passengers struggling to get seats at many times during the day. I have to say that I had no issues with any of the behaviour of my fellow passengers as reported previously. Food and service in the main restaurants was sporadic and I did send food back on a couple of occasions due to it been cold or of a poor quality. ● Staff are generally friendly and hard working although there are not enough of them, this is particularly pertinent in the bar areas where customers waited for unacceptable lengths of time. ● Entertainment is OK, the team work hard and put on some decent performances. Braxi music are bloody brilliant. ● All inclusive package is excellent with a huge choice of beers, wines, spirits and cocktails. ● Reception Staff from our experience were poor, they didn't resolve the problem with our room despite promising to, didn't communicate amongst themselves and the hotel staff which resulted in a very unsavoury situation which I am again taking up with TUI. ● Destinations for the first week ( Cuban Fusion) were good, really enjoyed Cayman Islands, Havana and Mexico, Montego Bay was OK if you went on an organised trip as there is a state of emergency there at the moment. I was disappointed for the second week on Exotic Explorer, whilst I am all for taking in the local culture both Guatemala and Trujillo in Honduras needed an organised trip to get the best from the locations. ● Organised trips were again hit and miss and in my opinion very expensive, there were lots of mutterings from other passengers regarding the quality and price. ● Overall our experience was disappointing, this was probably heavily weighted by our room experience, Will we travel with Marella again well probably not in the near future there were too many little things which left me irritated and frustrated so probably time to give someone else a chance. Read Less
16 Helpful Votes
Sail Date: May 2017
This was our first cruise and we chose it for the itinerary it covered and also the short duration. This cruise is not bad value for the money you have paid especially if you have the free drinks package included. The food choice is good ... Read More
This was our first cruise and we chose it for the itinerary it covered and also the short duration. This cruise is not bad value for the money you have paid especially if you have the free drinks package included. The food choice is good in the Orion restaurant but the Lido is very fast food based. The Entertainment is mediocre and holiday campish. The swimming pools are average size but they are not very clean and although it was forbidden children in nappies were in the pool. service in the restaurant is slow and its frowned upon not to want to sit with other passengers. The tours are value for money and informative if not a little rushed at time. Quality of breakfast in the Orion restaurant is a bit hit and miss with quality tip for travellers dont have the kippers. We did opt for the extra priced steaks one night and they were very good. The gala night dinner is a bit if a farce they sit you in the Broadway lounge for 3/4 hour with a glass of sparkly wine and some if the head crew talk as well as the captain. The dinner after I have to say was the worse food ever. Maybe as we ooted for the second sitting the food had been on warmers for too long. I would not go on another Thomson cruise again Read Less
13 Helpful Votes
Sail Date: May 2017
This was our first cruise we chose this mainly for the itinerary of the Greek Islands and short duration. We booked it and then after looking at some of the reviews considered cancelling it, after some deliberation we decided to go with it ... Read More
This was our first cruise we chose this mainly for the itinerary of the Greek Islands and short duration. We booked it and then after looking at some of the reviews considered cancelling it, after some deliberation we decided to go with it but with an open mind. Checking in at the airport and on ship was quite well organised, the ship itself can only be described as tired, from both my perspective as an technical engineer and in line with the reviews that we had read. We suppose that TUI can only do so much though with what they have, the ship being a "few" years old" and having had multiple previous owners along with refits. Our cabin was good, but we had paid for an outside plus. The young lady who tended the room was always pleasant and polite and a credit to her role in the excellent way she serviced the cabin. She was suitably rewarded for this on our departure. The food on board was plentiful and varied meaning that even the most selective could find something adequate to eat in the buffet restaurant areas. The omelette bars at breakfast were good on Decks 8/9 as they were made to your own specification. These bars also served pizzas at certain times during the day as snacks We chose to eat in the Orion served restaurant for our evening meals, the menu choices were fine and again the food was acceptable, but the service was varied across different areas in the restaurant. We had what we considered was good service on only two out of all the evenings that we dined. We had paid for the all inclusive drinks package and on most occasions we had to ask multiple times for wine glasses to be refilled during meals, something that had been reflected in reviews that we had read. I tried the white wine on the first night, after that I stuck to the red which was slightly better and my wife had the rosie. Having read reviews prior to departure we had discussed cancelling the pre-booked drinks package, our advice is look into it closely as what you think your going to get is not always what you are going to get, after all it's all about making money. Local drinks only...Greek Islands Cruise...no Ouzo???. (No worries bought a 1l bottle at the first port 9 euros). If your a big drinker you'll no doubt drink your fill, if your an average drinker you'll probably cover your cost. Again this reflected the reviews we had previously read. We enjoyed the shows in theatre on most nights, some nights were better than others and most of the bands were quite entertaining. Be prepared to get to some of these areas in good time as the best seating was often a premium. During the day some of the daytime entertainment and quizzes were a laugh if nothing else...some people are so competitive. Waiter service to get a drink was inconsistent being good in some areas and poor to non-existent in others, we certainly fetched more drinks than we were served something again that was reflected in reviews we had read after booking. In fact we were asked and served with a drink only twice when by the pool during our week cruise. On another point concerning service we found it annoying as non smokers to be constantly asked if we wanted to buy cheap cigarettes whilst by the pool or on the sun loungers, again this had been commented on in reviews. Towels on sunbeds by the pool is supposedly not permitted, we witnessed this policy enforced only twice during our time on ship, after having seen someone make complaint. A note was left stating that if the lounger was not occupied within the next 30 minutes the towel would be removed, freeing the lounger for use. We enjoyed all the ports of call choosing to do our own thing, with the exception of Kefalonia where we booked a shore excursion "Highlights of Kefalonia". Our advice would be check in detail before considering booking and find out exactly what you are getting as a vist to Melissani Lake, Fiscardo & finally Myrtos Beach turned out to be around six hours on a coach with a couple of toilet stops. Total just over one hour actually off of the coach. No fun for anyone especially the family with two young children who were on our coach and like ourselves had expected time on the beach and not to photograph it from a camera view point 300m above. So the description of the excursion was not particularly accurate. Had it been we would not have booked it, we did receive a gesture of good will on board ship having complained about this. On returning home we decided against writing a further letter to TUI as from past experience any negative contact to their customer services falls on deaf ears. We would advise and early breakfast on the final morning before disembarkation as we struggled to find anywhere to sit and have breakfast, this was around eight o'clock in the morning having checked and settled any outstanding bill before. This was our first cruise to test out the water and we must say we do not see anything not to like about cruising, leaving from one port of call and arriving in another and then an opportunity to explore. We spoke to many seasoned cruisers whilst on ship and their perception of this cruise was less complimentary than ours. Quite a few of them had been on other Thomson Cruise Ships and rated them fair more highly than this vessel so we can only assume that something is missing in the running of things aboard ship, that is down to the TUI management team to sort out. Was it value for money..."well may be bordering on not"...But hey, we read the reviews having booked, we half expected them to be correct and guess what they were. Will we cruise again...?...Most certainly yes, but not on this ship and probably not with Thomson. Read Less
15 Helpful Votes
Sail Date: May 2017
I chose this cruise for its itinerary. Venice was wonderful and the Adriatic ports were oh so beautiful. The ship itself was old and dated and through the day the public lounges were SO cold. To the point of wearing a jacket! When ... Read More
I chose this cruise for its itinerary. Venice was wonderful and the Adriatic ports were oh so beautiful. The ship itself was old and dated and through the day the public lounges were SO cold. To the point of wearing a jacket! When asking at reception (which was a very ambient temp. I was told it was cold to compensate for people's body heat. That's would be ok when the lounges were full on an evening but empty through the day. We had an outside plus cabin on deck 5 it was adequate for the needs of 3 adults. We ate in the MDR on an evening. We did notice that the Filipino crew that we had on previous Thomson cruises appears to have been take over by Eastern European s. Not half as friendly as the Filipino s. To the extent that quite of them were quite surly. Indeed a fair number of the Filipino s left the ship in Dubrovnik at the end of their contracts. I have to agree with previous reviewer the service was definitely not so good. We also had to ask for a Wine waiter. Until we sat at the back end of the restaurant near the galley and encountered the lovely Roxanne. Wine waiter extrodinaire. Three nights running she new not only our order but also our room number. The food served in there was faultless good and varied. The entertainment team were fairly new to the ship so need to "gell together" but a good experience was had most nights. A special mention goes to Lewis a member of the entertainment team who had only joined the ship that week. He made my week with his tales of his home life. So camp but so funny (I'm sure he won't mind my discription of him) We only went on the half day Gondolas and St. Marks square tour. Worth every penny for the experience. The service generally was very slow and as previously stated the Eastern European s were surly. Don't be fooled by the all inclusive drinks packages. The drinks are of a very poor quality. MOH only drinks Gordon's gin and sent his drinks back on numerous occasions. Even the Gordon's was a very poor standard and could not possibly be the same strength we have in UK. If you travel with children please be aware that if you order them "Mocktails They occasionally don't listen and serve alcoholic cocktails instead. This has the potential to be dangerous. My son is adult but not allowed to drink luckily on each occasion we were able to spot the difference and stopped him drinking it. We also noticed the gala parade night is no more so yet another example of standards slipping. Disembarkation in Corfu was an absolute shambles. An hour and a half standing in a queue outside or Corfu airport then queues queues and more queues. Get your act together Thomson's. Not sure now if I will cruise again with Thomson but definitely won't be on the Dream. Read Less
3 Helpful Votes
Sail Date: February 2017
We usually cruise with P & 0 or Royal Carribean. We chose this cruise because it called into Havana. The ship felt dated and needs some attention. The itinerary was changed round and port arrival times changed which meant prebooked ... Read More
We usually cruise with P & 0 or Royal Carribean. We chose this cruise because it called into Havana. The ship felt dated and needs some attention. The itinerary was changed round and port arrival times changed which meant prebooked excursions had to be changed. Freedom Dining was ok and food was ok but have to say the choice from the buffet was limited. Beware there is a charge for safety deposit in you cabin which is ridiculous another way to make money which is wrong of Thomson to do this. Cabin was directly underneath the show theatre and very very noisy, no peace or relaxation at all when in the cabin as practising for the shows all afternoon and then the actual show in the evening till 23:30. Swimming pool on deck 11 needs some attention as damaged. We took the All Inclusive option but not everything included, most cocktails were but if you had one that used Absolute in it instead of Smirnoff then you were charged. Don't know why it's brand specific. Don't think l'll choose Thomson again. Read Less
10 Helpful Votes
Sail Date: January 2017
Have been on a few Thomson cruises which we have enjoyed, this was the first time on the Celebration. We had a disabled room , cabin 100, which was a double, we had ordered a twin, so the steward brought us a very low put me up bed which ... Read More
Have been on a few Thomson cruises which we have enjoyed, this was the first time on the Celebration. We had a disabled room , cabin 100, which was a double, we had ordered a twin, so the steward brought us a very low put me up bed which neither of could use so in the end shared the double, the disabled wet room was very good. We enjoyed the food in the Meridian most evenings meeting some lovely people to chat to, however the Lido buffet resembled a factory canteen with not much main course choice. The food in the Lido on formal night was very poor, surely the menu should be the same in both restaurants whether you want to dress up or not.. The entertainment was ok, nowhere near as good as the Dream last Summer, the show team were often out of tune and appeared to struggle. Enjoyed Dubai and Abu Dhabi, not keen on the other stops, Muscat was a no no with many people we spoke to. So all in all, it was ok, could have been better. The staff, as on all Thomsons ships were brilliant but as someone else said, its time this vibrating old ship got replaced. I believe the Discovery is wonderful, so the sooner they get the other Discoveries, the better. Read Less
1 Helpful Vote
Sail Date: May 2016
Chose this cruise as sailed previously on the dream and loved every moment this time felt standards had slipped the waiter service has really slipped compared to previous cruise , also the plumbing situation is getting worse blocked ... Read More
Chose this cruise as sailed previously on the dream and loved every moment this time felt standards had slipped the waiter service has really slipped compared to previous cruise , also the plumbing situation is getting worse blocked toilets daily in every part of ship also water pouring in through ceilings in lobby , ship needs sorted quickly or thomson will be losing customers rapidly , we found embarkation quick and efficient unlike a lot of others , we had an outside plus cabin on deck 6 which was fine although the toilet was looking shabby, it was spacious and comfy, the dining was very good enjoyed all aspects of the dining although the queuing seemed longer than on previous trips , entertainment was excellent as usual , waiter service was terrible in most bars except casino . The ports on this cruise were lovely and a fair choice of excursions . We travelled with 2 other couples who hadn't cruised before and they were unhappy about the same issues, we haven't cruised with any other company apart from thomson but feel we may try another cruise line , unless things improve drastically Read Less
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