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19 Helpful Votes
Sail Date: June 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
7 Helpful Votes
Sail Date: June 2017
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There ... Read More
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal. The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair. We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again. Read Less
7 Helpful Votes
Sail Date: June 2017
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. ... Read More
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. All special requests were taken care of. Wines in the main dining room were a good choice and the price of the higher end wines was very reasonable - almost retail. The room was well designed and lovely. We unpacked 3 full suitcases and still had an empty drawer! The balcony though not large was suitable(dlx. stateroom), unfortunately the weather did not permit much usage.And our room steward was very helpful with info and genuinely pleasant. Loved taking a couple of tub baths, but it was a bit tight. We only did shore excursions in St. Petersburg and they went smoothly.All ports except one had shuttle buses and that worked well. The only reason I did not give 5 stars is I think the cruise should have started a day later. Departure port Stockholm was having a national holiday so most everything was closed for 2 days, the only day we could have done Moscow on our own was thursday and the Kremlin is closed that day and Warnemunde was a sunday when stores had limited opening. I loved the Crystal experience...although a full cruise at no time did anywhere fell crowded. One tip for this itinerary==wear sneakers or laced shoes...the cobblestones are a work out! Read Less
18 Helpful Votes
Sail Date: June 2016
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most ... Read More
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most memorable part of our cruise was the time we had onboard the ship. From the time we embarked in Stockholm, to the time we left Berlin (we did the 3 day post excursion), the staff couldn't have been friendlier of more accommodating. I don't know how they remember everyone's name but it seems like they do. My wife and I made a connection with the cruise staff starting with our room attendant, and continuing to the different eating rooms staff, spa staff, front desk staff, and even the casino staff were a delight (hard to say this when you lose money and still say you had a great time). We have been on several cruises (more than a dozen) on different lines and typically have a very good time, but Crystal is clearly a cut above the others in the way they treat you, the food they serve, entertainment (we listened to a lecture by a White House correspondent for the US News and World Report that was extremely interesting. Also, the tour we took in Berlin really opened my eyes to the history of that city. Read Less
17 Helpful Votes
Sail Date: August 2015
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read More
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the largest RCL to Norwegian and Seabourne. She told me that Crystal was the best by far. I decided to bite the bullet and take a cruise with them. Wow this ship has seen better days. Apart from the tiny room with the furniture that looked so cheap and dated. The whole ship decor was not only dated but looked worn out. ditto with the carpet and the lighting. And the main dining room was like a three star hotel dining room . From the boarding to the reception the staff I can only say was NOT top notch. Many looked like they did not want to be there. The lady who took us to our room (worked at the spa) barely spoke to us and I noticed wasnt greeting guests she walked past as I was accustomed to . I was also taken aback by the end of day boarding after an excursion. On all the ships I have been on their is staff welcomed you back on the ship with a smile and refreshements (*water or juice on the larger lines, champagne on Seabourne) On Crystal not even a plastic glass with water. No one was there except for the surly ship crew mates. The food was fine but I would say the quality was just as good on the bigger ships in the extra fee venues. The servers although nice were harried, again not what you expect from a 5 star experience. Did I mention the rooms were ridiculously tiny? For the same amount of money you can get a suite on the Haven (Norwegian) with a butler and the private pool. similar price for a much larger balcony suite on Seabourne, or if you like a larger ship the loft suites on RCL. Service on these other ships was just as good. Again I am not sure about where all the raves come for Crystal. My 1 star review is mainly because of the quality price ratio. At a cheaper price I might not have had as high expectations. Kind of like going out to a fine dining michelin starred restaurant but instead getting a quality chain restaurant food and service. And the WI-Fi prices Usurious. I paid $200 For 10 Hours I think, It almost never worked and the staff in the computer was very surly. when I asked if I could get a refund for the 6 hours I didnt /couldnt use (due to the poor connection) they said "no" . Read Less
13 Helpful Votes
Sail Date: August 2015
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked ... Read More
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked in our TINY room (a suite with a balcony) had been painted that same day and the workers left their mess behind...can you imagine this? The smell of paint in our claustrophobic room? If we could have gotten A refund of 50%, we would have gotten off the boat immediately. Our room was also on the 8th floor, far from the nearest room to the engine room, but it was still like sleeping through an earthquake every night. We had to ask for thicker mattresses and I assume it was a common request, since we saw a truck unloading new mattresses at the next stop. We had a tiny, ancient TV, placed on top of the mini fridge in the far off corner. The only positive is the bathroom, which was a nice size, with good water pressure. The ground tours were incredibly expensive and half of them were very Meh. The food...mmm...it was so bad on the first day...but it got better as the ship sailed on...the cheese cart was the highlight. Silk Road...the maitre D, makes you feel bad for wanting to eat there, it was always empty, but they told you they were all reserved. The one day we hung out at the pool, they had a dreadful Philippine band belting out the worst songs at ear splitting volume. No-one was clapping...I think we all just wanted to go back to napping or reading our books. Service was either really good (some waiters are amazing!)...but others are terrible...like the captain from Pondicherry who played a trick on an elderly man...why? For his own amusement, because no one else found it funny...it was just mean. Also, on other cruises I have been welcomed to the boat by a towel and water and even champagne...not on crystal...it's more like airport security...intimidating men with an X-ray machine. The entertainment was actually really good...they have a neon dancing show which is excellent, as is the dance number on the day at sea. I would not recommend this trip to my worst enemy. Read Less
19 Helpful Votes
Sail Date: August 2015
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our ... Read More
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our first cruise. I mostly want to address the negative stuff that has been written or that I noticed. First of all, the rooms are fairly small - it's a boat folks. Whatever you have you have to float on the ocean and sail. Our room was def cozy but 2 people lived there and felt luxurious from day 1 on. The shower blasts high pressure water, there are his and her sinks. Oh and btw you can order whatever you want whenever you want. We would get a wake up call at 7:30a and then at 7:40a there would be the steward with out piping hot coffee and english muffins. The rooms is just not going to be the same size as a suite at the Holiday Inn in Mobile, AL. Anyone who complains about the food on this ship needs their head examined, it is all-you-can-eat fine dining, full stop. I was incredibly skpetical of the all you can eat concept; I've been to plenty of crappy all inclusives in my day. This is 1 Michelin star quality every night and that's just the dining room. The service is incredible from top to bottom, my wife couldn't carry a plate to her table at lunch without having 3 guys swoop in and take it from her. The clientelle is older but so what? If your goal is to party hard don't got on a cruise. Go to Mykonos, Ibiza, etc. We had tons of fun meeting new people. Guess what folks? Senior citizens are more interesting than 18 year olds. If you're like me and you were worried that you had overpayed for this stop worrying and get ready for the trip of a lifetyime. Read Less
3 Helpful Votes
Sail Date: August 2012
The cruise: We sailed from Stockhom to London with stops in St Petersburg(3 days),Helsinki, Copenhagen, and Berlin. The theme was food and wine. Embarkation/Disembarkation: Very efficiently done. On board check in was a ... Read More
The cruise: We sailed from Stockhom to London with stops in St Petersburg(3 days),Helsinki, Copenhagen, and Berlin. The theme was food and wine. Embarkation/Disembarkation: Very efficiently done. On board check in was a breeze and took only a few minutes.The staff appeared genuinely happy to see us and many greated us by name from previous cruises aboard the Symphony.Food and drinks were immediately available and our stateroom was ready and luggage delivered by about 3pm. Disembarkation in London was equally efficient. Having the customs people come on board speeds up the process considerably. The ship: Beatifully appointed, always well maintained, easy to navigate, and a very manageable size.Although it can accomodate about 900 passengers, typically there are about 750 on board If you like mega resorts or mega liners or lots of activities for kids, this is not for you. Stateroom: We stayed in one of the penthouse suites which had the added advantages of more space and butler service. Both are quite nice but staying in a regular stateroom with a veranda is hardly roughing it and costs almost 50% less. The stateroom was nicely furnished, had a walk in closet, and a bathroom with a double sink,separate shower and bathtub,and nice ammenities. Everything is always clean and in good working order. Noise from the outsice or from next door is virtually nonexistant. Food: The main dining room provides an excellent selection of well prepared, tasty food with healthy choices for those with or without dietary restrictions. If you don't see what you want, just ask for it! Specialty restaurants, Prego(Italian)and Silk Road(Asian) are comparable to fine restaurants in SF or NYC. Complimentary wine selections are quite good and the wine steward is very accomodating if you don't find what you'd like. Breakfast and lunch is also available in a more casual atmosphere. The choises tend to be similar from day to day, particularly at breakfast, However, we had several theme lunches celebrating the cuisine of places we visited which were interesting and tasty. Additionally, there were several dinners high lighting local favorites, some prepared by the celebrity chefs on board. Activities: Plenty to do including attending some excellent lectures by food and wine experts, celebrity chefs, and destination lecturers. We had only 3 sea days, so it was difficult to take advantage of everything. Evening entertainment ranges from piano lounge type to more elaborate performences by the fine Crystal Ensemble and excellent guest performers including musicians and comedians. Service: This is where Crystal truly shines and rises above the other lines we have sailed. Everyone, including cabin staff, dining staff,bistro and lounge staff and pool attendants,go out of their way to make you feel comfortable and welcome at all times. Changing to an all inclusive program(gratuities included) has not resulted in any decline in Crystal's outstanding service. Read Less
Sail Date: July 2009
Background Information We are a couple in our mid-fifties. We have been on 15 cruises, but only the last three have been without the kids. This was our first luxury cruise. Travel To Port of Embarkation We flew SAS business ... Read More
Background Information We are a couple in our mid-fifties. We have been on 15 cruises, but only the last three have been without the kids. This was our first luxury cruise. Travel To Port of Embarkation We flew SAS business class to Stockholm. Crystal had a good deal on an upgrade and it was well worth the extra money to fly business class. The flight and taxi ride to the hotel went very smoothly. In Stockholm, make sure you take a taxi that says Taxi Stockholm and has a large green leaf painted on the side. There are many other taxis with similar names and they will overcharge you. Hotel and Embarkation We got to Stockholm a day before we could board the Symphony and stayed at the Sheraton. We arrived at the Sheraton at 9:30am and were very pleased that they had a room ready for us. The Sheraton is in an excellent location, walking distance from many interesting places. We had a wonderful day sightseeing and sampling great foods and pastries and managed to stay up until 10:00 pm. The next day, we checked out of the hotel around noon and took a cab to the Crystal Symphony, since I had read on Cruise Critic that you could usually check in at noon and have a champagne lunch. Check-in and boarding were quick and efficient. We checked our hand luggage and had a lovely champagne lunch. The many staff were efficient and gracious. Several people welcomed us back, which was odd, since this was our first Crystal cruise. Maybe they thought since we knew you could board early, we had cruised Crystal before. Stateroom Our cabin was small, but adequate. There was very good storage space and the bed was comfortable. Dining The food in the main dining room was very good. The appetizers were excellent. We really enjoyed Silk Road and Prego. We had no trouble getting all the reservations we wanted in either restaurant and the food and service were superb. We enjoyed the breakfasts in the Lido. There was a nice selection and everything was fresh and well prepared, and this was definitely the best buffet breakfast we've had on a ship. The Bistro was one of my favorite places on the ship. They have excellent coffees, teas, beer and wine. There is a good selection of snacks, both savory and sweet. The service was excellent and the snacks were constantly replenished. I wished that The Bistro had longer hours. We enjoyed The Mozart tea. The waiters were dressed up in costume and there were musicians playing Mozart as well as other classical pieces. They served small sandwiches and pastries, which were quite good. Activities There were only two sea days, so we didn't have enough time to attend many of the activities on board. We really enjoyed the enrichment lectures by Marc Ginsburg and the wonderful historical storyteller, Dr. Jay Wolff. Service The service in the Lido for breakfast was outstanding. There were many staff to help carry our trays and refill our coffee. They went out of their way to remember our names and what we liked to eat. The waiters even ordered my husband's waffle for him and brought it to the table when ready. The service at Silk Road and Prego was also outstanding. However, our regular waiter and assistant waiter were good, but did nothing to make them stand out from good waiters on other cruises. Our room stewardess also did a good job, but nothing special. We had to ask to get our robes since by the second day, there were only empty robe hangers in the closet. We certainly got anything we asked for promptly, and it was nice that crystal didn't keep trying to sell us things. In fact, the stores on the ship closed for good before we had a chance to buy everything we wanted. They didn't open after the 10:00 pm sailaway from Rostock. The next morning we were docked in Copenhagen for an overnight stay before we had to disembark the following morning. Entertainment The ship's singers, dancers and band were excellent. There were a lot of songs from musicals, which I enjoyed very much. My husband didn't enjoy them as much but that was because of the type of music, not the caliber of the performers. The dance couple on board, Beverly Durrant and Chris Curtis, were excellent and really fun to watch. Unfortunately, we didn't have time to take any of their dance lessons. There was a British singer, Robert Meadmore, who sang songs from musicals and had an excellent voice. Comedian/Singer Kenny Smiles was very funny. There was a pianist, Naki Ataman, who performed this hour-long piece that included music from 19 different countries around the world, and used "Around the World in 80 Days" as a transition piece. He was accompanied by the bass player and drummer from the band. A London musical show singer Jacqueline Scott was good. She could play piano as well as sing. She sang show tunes, the Minute Waltz, a medley of Beatles songs. The Liars' Club was fun. The panel included the ship's rabbi, monsignor, Dr. Jay Wolff, and comedian, Kenny Smiles. The audience formed teams. Each panelist gave a different definition for each of 4 words. Each panelist also elaborated with stories and jokes. It was funny and entertaining. Port & Shore Excursions The cruise had a wonderful itinerary. It began with an overnight stay in Stockholm, followed by a day at sea, then a two-night stay in St. Petersburg, a day in Helsinki, a day at sea, a day in Gdansk, a day in Rostock and an overnight stay in Copenhagen. Free shuttle buses: Crystal provided free shuttle buses from the ship to Stockholm, Helsinki, Gydnia, and Copenhagen. In Germany, Crystal provided free shuttle buses to both Warnemunde and Rostock, since our ship docked in Rostock, rather than the more commonly used port, Warnemunde. We enjoyed seeing Stockholm, Helsinki and Copenhagen on our own. We had good guidebooks and maps and it was nice to see what we wanted to see at our own pace. The highlight of the cruise was St. Petersburg. We had booked a private tour with Anastasia Tours for just my husband and me. (FYI, When we boarded the ship for the last time before sailaway to St. Petersburg, Crystal took our passports. They returned them the next day with one copy of the main page.) We were scheduled to meet our guide from Anastasia Tours at 9:30. We left the ship around 9:00 and had no trouble with passport control. There was a short line. They needed our passport, a copy of the main page of the passport, and our ticket from Anastasia Tours. They gave us a small, red laminated card that we had to turn back in before we got on the ship at the end of the day. I had made copies of our passport pictures for all three days, but they only asked for them on the first day. They did look at our passports and our Anastasia tickets all three days. The next two days, we got off the ship about 8:30 am, and there was no line and there were no problems. I don't know if the ships tours had already left, but there were no issues. Our guide, Natalya and driver Dimitri were excellent. Natalya spoke excellent English. She had an advanced degree in English from St.Petersburg University and taught there, as well as being a tour guide. She also loved St.Petersburg and knew the history in great detail. Her grandmother, who was still living in St. Petersburg, had been there during the siege and Natalya had many interesting stories to tell. Since it was just the three of us, we never had to wait in line. Natalya always moved us to the front of the line and we got in right away. Anastasia told me that this is perfectly acceptable procedure for groups of five and under. We even had priority embarkation to get on the hydrofoil and we were the only three passengers on our canal cruise. We got to see a lot in three days, and had two wonderful Russian meals and (at my request) a trip to a supermarket. It was like a very nice Walmart, huge with everything you could think of. There was a lot of fresh fish and more Vodka than I had ever seen in one place. I highly recommend Anastasia Tours. The price was very reasonable for such a great, three-day private tour. We took a ship's tour in Gdansk that basically provided bus transportation to Gdansk with a guide explaining things as we drove. We had two hours on our own in Gdansk. We asked the tour guide if we could be dropped off in Gdynia, spent about an hour in Gdynia and took the Crystal Shuttle bus back to the ship. We had done a lot of sightseeing by this point and wanted an easy day. Our ship docked in Rostock, not Warnemunde. I knew this ahead of time and it is much more difficult to take the train from the Port of Rostock than from Warnemunde. None of the ship's tours sounded that good go me. We had decided not to go to Berlin. We've never been there and we didn't want to spend 3 hours each way getting to Berlin and back to spend only 6 or 7 hours in such a great city. I was very happy when I discovered Friends of Dave Tours on Cruise Critic. Dave is American who has lived in Germany the past ten years. He is extremely knowledgeable about the area and was extremely helpful. He even went to the Port of Rostock to check it out ahead of time and contacted Crystal Cruises to find out their plan for shuttle buses. Dave arranged a wonderful tour to Wismar for us and another family. We took the Crystal shuttle bus to Rostock and Dave was waiting for us at the bus stop. We then embarked on a very interesting day in Germany. After a short walk around Rostock, we took the tram and then the train to Wismar. We were extremely glad to have Dave as our guide. It was by no means obvious what to do and where to go at the train station and Dave already had our tickets and was leading the way. After an hour's train ride to Wismar, he took us all around this wonderful city and told us all about the culture and history. He also took us to a 500 year old Brewery for an absolutely wonderful lunch. His rates are per person and are very reasonable. The price included the train tickets, lunch and drinks at an outdoor restaurant. His website is friendsofdavetours.com Disembarkation Crystal really excelled here. Our flight wasn't until 3:30 pm. We got off the ship about 9:45 am and Crystal bussed passengers with later flights to a very nice hotel with a hospitality lounge with pastries and drinks. The hotel, The Imperial, was right in the middle of downtown Copenhagen, so we could leave our luggage there and sightsee for a few hours. Depending on the time of your flight, Crystal either provided taxi vouchers for passengers to get to the airport or they provided a bus at 12:30 pm. I thought this was handled very well. Overall impressions Our first two days on the ship, several waiters welcomed us back or otherwise recognized us from previous cruises. It was pretty odd at first, since we had not been on a Crystal cruise before. We guessed that we looked a lot like another couple that had cruised with Crystal before or the staff were trained to "remember" passengers in order to make them feel special. The ship is beautiful and very clean. It was only about half full, so there was never a line and there were lots of helpful crew members. This was the best cruise we have taken although Crystal didn't meet quite meet my expectations. This may be because I have read for years about how wonderful Crystal is and perhaps my expectations were unrealistically high. We will most likely cruise with Crystal for our next cruise. Read Less
5 Helpful Votes
Sail Date: August 2005
Embarkation/disembarkation: I prepurchased transfers from airport to ship and ship to airport. They completely forgot us and we had to take a cab. Tried to get reimbursed and instead they charged us a second time and would not budge. After ... Read More
Embarkation/disembarkation: I prepurchased transfers from airport to ship and ship to airport. They completely forgot us and we had to take a cab. Tried to get reimbursed and instead they charged us a second time and would not budge. After many tries both on ship and after we got home, I had to give up because my blood pressure could not take it anymore. In summary, you cannot trust Crystal on transfers. Food: barely adequate. Slow, wrong, screwed up at the table, dropped, etc. etc. pick an adjective. Maitre d' clueless. Booked for a table for two but put at table for 8 and told to like it. This is not a 6 star, or 5 star, nor 4 star, nor 3 star, nor 2 star ship.... Ship furnishings: eh, normal hotel. Nothing to make it stand out or be unusual. Kids: Nothing for kids to do. No children's coordinator. They get a zero for not even trying a little. Cabin: smaller than other lines. Only shining light on ship was female room steward who was wonderful. Unobtrusive and quick. Room service: You have to call your room steward and then they take your order to kitchen so everything takes a long time. Terrible room service food- McDonald's is better. Tour desk: good Spa: Disorganized and rude. Taken over by the World Cruisers. TS attitude. Ship: Engine broke down and we had to miss a scheduled stop due to slower speed. Maintenance is not a priority with this line. Crystal puts on party for American Express cardholders: but because I don't have a platinum card was not invited. Captain: pissy demeanor. Would not shake hands because it was not hygienic. But had no trouble shaking hands with World Cruiser. Artwork: Bought over $12,000 of artwork onboard and never received it. Crystal would not speak with me -insisted that I complain through my travel agent. As of this posting, this is in litigation and I have received neither artwork nor refund. In summary: Do not book on Crystal. These people are real trouble. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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