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Sail Date: November 2008
We just returned from 15 spectacular days aboard Silver Shadow. Everything was in top shape. We embarked at San Pedro, CA, essentially the cruise terminal for Los Angeles. We had chosen early embarkation since we had to vacate the hotel at ... Read More
We just returned from 15 spectacular days aboard Silver Shadow. Everything was in top shape. We embarked at San Pedro, CA, essentially the cruise terminal for Los Angeles. We had chosen early embarkation since we had to vacate the hotel at Noon anyway. Arrived at Shadow about 12:30 and our cabin, a Silver Suite, was ready. And it was lovely. Clearly showing the recent renovation, it had new carpeting and drapes, as well as upholstery and new flat screen TV's. We enjoy the extra space a Silver Suite provides, and on a long cruise such as this one, especially with most days being sea days, it is well worth the extra expense. We had dinner twice in La Terrazza and twice in Le Champagne. The other nights we ate in the Dining Room. All the meals were quite good. The new arrangement, apparently an experiment, in Terrazza has a guest chef presenting their cuisine. The chef for this cruise was Suzanne Tracht from California and, frankly, her cuisine is nothing special. On the second night we dined there, they also had the Terrazza favorites side by side with the guest chef's concoctions and that was a welcome change. Le Champagne is intimate and worth the extra cost, but just barely. The Dining Room food was creative and well presented, and our waiters - Sabi and Dennis were outstanding. We ate in their area each evening we dined in that venue. Breakfast and lunch we usually had at The Terrace cafe (the name for La Terrazza during the day) and that buffet was well done. Also ate at poolside several times and had the world's best hamburgers there. Because this cruise was a re-positioning cruise and the highlight was transiting the Panama Canal, port stops and shore excursions were nothing special with stops in Acapulco and Puerto Vallarta, Guatemala and Colombia. Again, nothing to write home about, but that was not the point of the cruise. The transit through the Canal was fascinating, accompanied by expert commentary and cooperative weather. There was quite a bit of entertainment, including dancing productions that were quite well done. And on the farewell evening, when the Captain indicated that he knew folks would be back on Silversea and he introduced the crew - about a hundred of every occupation on board paraded in to a rousing standing ovation. He's right; the essence of Silversea is its remarkable crew members. That's what has kept us coming back for this our third cruise on Silversea. They get it right, down to the smallest detail. Read Less
Sail Date: September 2010
Background: Having travelled on the Whisper in the spring this year we wished to see just how well the dry dock refit had worked out. More of that later. This was a 12 day transatlantic crossing, departing Southampton and heading to ... Read More
Background: Having travelled on the Whisper in the spring this year we wished to see just how well the dry dock refit had worked out. More of that later. This was a 12 day transatlantic crossing, departing Southampton and heading to New York via Fowey (UK), Waterford (Irish Republic), St John (Newfoundland, Canada), Halifax (Nova Scotia, Canada)and Newport (Rhode Island, US). Best of all, 4 full days at sea between Waterford and St John. The ship had approximately 270 odd guests, so about 75% full. Ship's Company: Master - Captain Cataldo Destefano Hotel Director - Norman Rafelson Cruise Director - Don Fluke Guest Relations Manager - Saskia Harm Shore Concierge Manager - Scott Kinney Executive Chef - Lionel Lavergne Restaurant Manager - Ali Yilmazturk Guest Entertainers - Michael Victor, Judy Carmichael Guest Lecturers - Corey Sandler, Alastair Bruce, Thomson Smillie Bridge Instructors - Chris & Tammy Moll Internatioanl Hostesses - Carla & Soraia Singers & Dancers - Sophie, Charlotte, Brandon, Gemma, Cameron, Irina & Alex Embarkation: Very straightforward, arrived at the Southampton Cruise Terminal at about 12:45, no one else there. In fact the Whisper was the only cruise ship in port. Checked in by the lovely Charlotte and on the ship in less than 5 minutes. Photos taken at reception and told that our suite would be ready at 14:00. Decided to go and check and found it was ready, so took possession and went for lunch. Look and feel: The Whisper now looks spic and span and has more of a feel of how she would have been when first entering service. All the soft furnishings in the suites have been renewed, the mattresses were changed, all the carpeting was changed throughout the ship, restaurant chairs recovered & re-varnished. The furniture on the pool deck has been renewed and a set of banquettes added between the two spa pools and the back of the pool deck. The furniture at the back of the Panorama lounge is new. Both these are cane based tables and chairs with deep cushions and are more comfortable than the wooden ones they replaced. A fixed awning has been attached over the section between the bar and grill on the pool deck, to provide additional cover for the pool grill in the evening. A further fixed awning is now above the outside section of the Terrazza, providing cover, but meaning that you cannot sit outside for either breakfast or lunch and be in direct sunshine. I happen to prefer the back of the Terrazza the way it was, but I suspect opinions will be mixed. One addition in the suites is an alarm clock/Ipod dock and speaker. The dance floor in the Panorama has been completely cleaned (to remove the horrible deep black marks made by the flamenco dancers earlier this year) and the band stand has been moved across the room. Entering the Panorama its now on the left side. This leaves the area by the bar free for serving. Seems to work ok. The only oddity that we noticed was the pattern on the carpet on decks 5, 6 and 7 in the main public areas, it had a large wavy design, and when the ship was moving I suspect that looking at will make any slightly nauseous person feel somewhat worse. All in all the refit worked well (and it was needed). Staff in general: Much more like the SS service of old, with some returning from the Spirit, and those who were new earlier this year now up to speed. Bar staff were superb, especially Oliver in the Grappa, Edourdo (?sp) in the Main Bar, and the Pool bar guy. The waiting staff were very good all round, with Ali Yilmazturk absolutely outstanding. Food: The Restaurant: Did not use for breakfast. Had lunch on the Galley Lunch day (too much food as ever, but well done) and once for a special occasion which was excellent. Dinner was generally good to very good. The menu is still missing the old SS wow factor, but we ate well most evenings, exceptionally well on a couple of occasions and I only had to send one meal back. (a big improvement over the previous cruise) La Terrazza: Ate breakfast most days and the food selection was good, plenty of fresh fruit (although the mangoes were not ripe), and the service was excellent. It was never crowded, mainly because the ship was not full. Also ate lunch here most days, generally good to pretty good, the freshly made pasta was always excellent. Service again very good. Avoided for dinner as we do not like or agree with the change away from regional Italian dinners. The current menu is too samey. La Champagne: Have never eaten here, nor seen any reason too yet. We live in London and can eat at Michelin starred restaurants when we please and I have not yet seen a menu in La Champagne that lives up to that standard. Shouldn't put anyone else off though, just our opinion. Pool Grill: Occasionally had fresh fish for lunch, which was always good, and ate here one evening with the Hot Rocks concept. It was a cold evening, but we had a good time, the rocks worked well and the food and service were excellent. I do not think that there were ever more than 6 to 8 people here in the evenings on this cruise, mainly because of the weather. It will work much better in balmier climes. Wines: Generally an ok selection, with some gems. Firstly they ran out of New Zealand Sauvignon Blanc and also had no new world Chardonnay, which annoyed quite a few people. But there were other SB's, from Chile and France, there was some old world Chardonnay, there were two Reislings from Alsace, one a very good Hugel, and there was a pretty good selection of reds, including some Barberra. The head sommelier, Lukas, was pretty knowledgeable, and were his wine waiters, and always ready to help with something else if you did not like the days choice. I admit that the provisioning could have been better, and they could have found a more oaky Chardonnay from the paid list for those disgruntled aficionados, but there was plenty of choice if you looked and especially if you took the time to have a conversation with the sommelier. Overall Food & Wine: It is obvious that the budget has continued to be trimmed, apparent in food choices and the level and range of wines, but it is still pretty good. Not quite 5* but it does reach 4 and 1/2*'s. Entertainment: The cruise director, Don Fluke, was clearly barking. His Trivia questions and general trivia handling were weird to say the least. Other than that he was pretty professional. The singers and dancers were very, very good, especially when they were under pressure to perform on a stage that was moving with a 6' swell. Two shows were cancelled and moved because of poor conditions and those guests who complained about this really had no appreciation of how difficult or dangerous the conditions were. This was exacerbated by there only being one guest entertainer on board for the crossing instead of the published two. Never did find out what happened to the other one. The two guest entertainers, one a tenor and the other a pianist were both good and generally up to the usual SS standard. Each did two shows. The bar duo were good without being obtrusive and the SS band were perfectly ok. Enrichment: The guest lecturers were all very good, but Alistair Bruce, the voice of Sky News for Royal and major occasions, was outstanding. The bridge lecturers, Chris and Tammy Moll, were also very good. They were extremely professional and rather nice people too. Other Guests: A good mixture from the UK, US, Australia and a few Europeans. Happy to dress up and enter into the SS spirit. At least 175 Venetian Society guests, including a couple with 1,000 days - wow. They got flowers and a gift, having probably paid for a large chunk of the ship. Some smokers, two pony tails, one an aging hippy. Two British ladies of indeterminate years, who just happened to monopolise the two gentlemen hosts. Ports: All the ports were well worth visiting, especially those on the North American seaboard, but I do not intend to review them here. Shore Excursions: Did not use any, the desk staff were good, and I believe most people enjoyed the ones taken. Generally they are expensive, but they do look after you well. Disembarkation: Ran rather late, about an hour or so, but this was mostly due to US Customs. Once cleared, everything was speeded up and the whole process functioned well. No complaints really. Gripes: The lack of NZ Sauvignon Blanc mentioned above. This is popular, especially with the Brits and its just poor provisioning not to get it right. The Charity charge and wrist bands. This is just SS being particularly bone headed and stupid. The lack of ship's tenders in Newport. This was forced on SS by US Customs crawling all over the ship and crew for hours, apparently this was the first time in 4 years that the Whisper had been in a US port. The port tender, the good ship Amazing Grace, was used, however the schedules got messed up, and instead of a half hourly service there were waits in excess of an hour. Not handled well by the crew, but partly out of their hands. On arrival into New York some fool (probably Don Fluke) played Sinatra's New York, New York on the open decks (no problem), but also through the internal pa system at high volume and at 06:30. Those that had tried to lie in were not amused. Overall: A good cruise and itinerary and nice to see the Whisper back up to speed with the normal SS service. Read Less
Sail Date: October 2010
This was our first Silversea cruise, and we were very excited to "step it up" to a luxury line. The following details our experience as honestly as possible: Embarkation: Very easy. Just walked aboard after checking in. No ... Read More
This was our first Silversea cruise, and we were very excited to "step it up" to a luxury line. The following details our experience as honestly as possible: Embarkation: Very easy. Just walked aboard after checking in. No line whatsoever. Were greeted with a welcome champagne (Drappier in contrary to the brochure Pommery) and our carryon was taken from us after we had our photos and passports taken. We were escorted to our midship veranda suite by a friendly lady. Suite: The midship veranda suite was very nice and perfectly adequate space for a 14-day cruise for 2. As other's have mentioned, the suite is very narrow and long, and there is an ackward makeup desk/mirror 1 foot in front of the bed which made it quite difficult to walk by while my fiancee was getting ready. The bathrooms were nice with marble and wood highlights. The bowl sink was ok and large enough for 2 to use simultaneously but the faucet did spray water everywhere if not careful. The separate shower and bathtub were nice and the water pressure was excellent in the shower. We appreciated the choice of bathroom products and tried all of them including the heavily perfumed Bulgari, the lighter Ferragamo, and the nonscented Neutragena. The walk-in closet with armoire were good storage. The bed was very comfortable and the choices of pillows were fun. We tried buckwheat for the first time and enjoyed them. The sitting area of the suite was spacious enough for 2 and the convertible coffee table with top made in-suite dining convenient. The balcony was decent size, and the outdoor furniture was nicer than most cruiselines. We had a strange loud squeak from the wall of our suite that made it very difficult to sleep while at sea, but as soon as we complained about it, it was fixed. Butler: Our butler was very conscientious and worked hard. He occasionally missed things though esp with breakfast but always got our special requests right. For special occasions (Bday, romantic evening, etc) he did an awesome job with candles and special surprise desserts. He even had cheese and snacks waiting for us after we returned from a long shore excursion. We were especially impressed when our butler brought us a 1 liter bottle of Baileys for our room when we asked. Service: As a whole, the service was great but not as personal as I have heard about Silversea. There were a few people who knew our names, but not many. The service in the main dining room seemed rushed and they seemed overworked. Service in the other restaurants was much better. It was nice having gratuities and alcohol included; we were not hounded by servers trying to sell drinks and we didn't feel guilty to have a drink by the pool. Food/Wine: Food as a whole was some of the best cruiseship food we've had but it did not rival restaurant-quality food (except for Le Champagne). The food in the main dining room was always artfully presented and usually quite good but not as amazing as we were hoping for (we are foodies). Every dinner was accompanied with complimentary white and red wine most of which were quite good. We never felt the need to order from the Connoiseur's list. Le Champagne was outstanding but $400 inc wine pairing was steep. It did rival some of the Michelin 3-star restaurants we've been to. Seishin was somewhat disappointing eventhough the food was presented nicely. The sushi was ordinary in comparison to Nobu or other creative Japanese restaurants. Hot Rocks was excellent and we ate there twice. Cooking beautiful filets on 500 degree stones was fun. Stars was a great concept and the tapas were nicely done and well presented. La Terraza for dinner was excellent especially the filet course with a truffle sauce (we ate there twice). The decor in La Terraza seemed more intimate and inviting than the main dining room, and the service was better. La Terraza for lunch was decent though we prefer food cooked to order rather than buffet. Entertainment: As a whole, the ship seemed to go to sleep just after the main 10:15 show for the evening. We did not go to the casino, and we went to the disco once (only to find 5-6 people there). The production shows were decent but not extraordinary; definitely less impressive than other cruises. The other acts (a multiinstrumentalist and a pianist) were not very good. The ship band was pretty poor as a whole. The best entertainment was a female jazz singer and her accompanying pianist. We enjoyed them very much in Stars and their one show in the main lounge. Ship as a whole: The ship was immaculate, new, and intimate. The overall design was good except for the boutiques and casino which were hard to find. Also, the observation lounge was hard to get to. The ship was nicely decorated though art deco wasn't really our preference. Itinerary: The itinerary was excellent, and we experienced a lot of diversity over the 14 days: western europe, Morocco, Canary Islands, 6-days of doing nothing across the Atlantic, then Antiqua, Dominica, and Barbados. St Lucia was cancelled and we were rerouted to Dominca due to hurricane damage. Weather was sunny and 70's for most of the trip except for severe rain in Antiqua. Excursions: Ship shore excursions were better than others I've been on. They seemed to be well organized and interesting. We were able to find some more active excursions in the Caribbean including speedboating and snorkelling. Ziplining was offered but it was cancelled due to hurricane damage. Fellow passengers: This was our only complaint- the average age (physical and mental) of the passengers. It seemed like most people were in their 70's with some in their 80's. We were the youngest couple on board BY FAR. We enjoyed the lack of screaming kids (there were NO kids on board), but we would have liked to hang out with some more energetic and fun people. There were times where we felt as though we were on a floating nursing home, but as a whole everyone dressed elegantly and seemed polished. Would we do it again: We both enjoyed the luxury of Silversea but at our current age, I'd say NO. There are other cruiselines we'd like to try before returning to Silversea. Perhaps in 20-30 yrs, we'll be back. Who knows? :) Read Less
1 Helpful Vote
Sail Date: October 2010
Background Information: My review describes the Silver Spirit on her 14 day transatlantic voyage from Lisbon to Bridgetown, Barbados, October 2010. I flew from Sydney to Lisbon and had 4 nights at the Hotel Avenida Palace. This ... Read More
Background Information: My review describes the Silver Spirit on her 14 day transatlantic voyage from Lisbon to Bridgetown, Barbados, October 2010. I flew from Sydney to Lisbon and had 4 nights at the Hotel Avenida Palace. This hotel is stunning. The public rooms have beautiful stained glass windows and magnificent chandeliers. My single room was a good size with 2 twin beds, a decent sized bathroom and the location was excellent. Easy walk to the main squares and next door to the railway station to Sintra. If I had the opportunity in the future, I would definitely stay at the Avenida Palace. A Cruise Critic get-together had been organised at the Marriott Hotel for the night before embarkation. This function was well attended and we all had a great time getting to know each other. This set the scene for an excellent cruise. Travel To Port of Embarkation: Embarkation was quick and easy. Charlie and I checked out of the hotel and got a car to the port at around 12pm. Our luggage was taken immediately and we were shown where to check-in. From there, it was a short walk to the ship where we were welcomed onboard and had our picture taken. A number of CC friends arrived around the same time and after a short wait, we had a very nice lunch, the first of many, in The Restaurant. Ship Info: I loved the ship. My favourite place was the Panorama Lounge which has incredibly comfortable armchairs and a lovely outside area with lounges and day beds. I also loved the Bar. Our group of 10 met there every evening for drinks. The only place I didn't like was the spa/gym area. The spa, in my opinion, was way too big and the gym, way too small. The area aft with the spa was lovely but there is a $25/day charge for it. The pool area is nice however the running/walking track is very short unless you walk the whole deck and on hot sunny days was very difficult because of all the lounge chairs in the way. I don't worship the sun so I didn't use the pool area, although I had several nice lunches at the tables on the pool deck. The pool deck did get crowded particularly on the sea days. The Observation Lounge was beautiful but very under utilised. It's almost like you forget it's there and seems to be more like a private lounge for the Silver Suites. It was a lovely venue for a get-together for all the passengers who were continuing on the Barbados round trip. If I remember correctly, we had 465 passengers on board. We also had a get-together for all the CC members who had registered on the roll call. This was held in Stars and was a morning tea affair. Hotel Director, Paolo, had organised for invitations to go out the previous night and we had 28 people attend. Roll call meet and greets are a fantastic way to meet fellow passengers. Stateroom: For the first time ever, I had a balcony and I loved it. This was due to Silversea's very reasonable single supplement of 125% (which probably won't happen again at anytime soon!!). My suite, 610, was lovely. The bed and pillows were so comfortable that most mornings I didn't want to leave my bed. I loved the TV screens in the mirrors and the ability to watch a movie on demand - a choice of over 400. The bathroom was fabulous with the full length bath and rainforest shower head. The tap and basin were a little odd but once I got used to it, was fine. The balcony was fabulous, much wider than I expected and the chair and foot stool were very comfortable. I often had a Bellini and cheese platter out on my balcony. It was great. My butler was Andung/Indonesia and my cabin attendant was Dalfon/Philippines. They were both very nice. I was not asked if I wanted the unpacking service, so I unpacked myself. I had been in my room for several hours before Andung came to offer me the toiletries (I chose the Ferragamo). I really didn't need a butler, I'm such a low maintenance cruiser but he was very pleasant and always brought my breakfast on time and with a smile. After my long bus trip back from Marrakesh, Andung had drawn a bubble bath for me. When I walked into my bathroom, there were lots of little battery-operated candles and heaps of bubbles. It was a gorgeous surprise. Dining: I thoroughly enjoyed the food. I had one dud meal on the cruise and it was the Kansas beef. I asked for it rare but it came pretty much with its heart still beating - it wasn't nice at all. Everything else was yum. I had breakfast in bed every morning. We often went to the Restaurant for lunch and later in the cruise, La Terrazza, for lunch. I tried every option for dinner: The Restaurant, La Terrazza, Seishin, Le Champagne, Stars and the Hot Rocks grill which we re-named the Hot Rocks Cafe. The Restaurant: interesting menus and lots of seafood which I love. Also the lamb chops were brilliant - from Australia (of course!). Desserts (and I'm a huge dessert fan) were spectacular. La Terrazza: I had my best ever pasta dish there. It was long pasta in a cheese and pepper sauce and it was to die for. I dined at LT 3 times and each time I had this delightful meal. LT was great for lunch as well, there is a lovely al fresco area on the aft deck (bigger than the other ships) and the buffet area has plenty of room to manoeuvre and choose food. I don't normally do buffets on cruise ships because they tend to be like cafeterias but this was very orderly. Seishin: the night we dined at Seishin, it was full, no spare tables at all. I chose the degustation menu for $40 and it was huge. 8 or so courses and I thoroughly enjoyed each course. With Seishin, although I liked the food, it was a case of been there, done that so won't go again next time. Le Champagne: the theme for our night was "Flavours of the Fall" which included mushrooms of various types and truffles. Venison was the main course and I hadn't eaten it in a long time because I felt it was like eating Bambi, however, this venison was so tender that I quickly forgot all about Bambi and got stuck into it. I was glad to have tried Le Champagne but I won't do it again. Stars: Dining at Stars started at around 9pm or so. I cheated and had some dinner in my room first so wasn't all that hungry, however the little dishes of tapas were yummy and well presented. We had a table of 8 and we were fairly rowdy (in fact everywhere we dined we were rowdy). I don't remember anything about the singer - maybe I had too many Bellinis! Hot Rocks Cafe: I loved this venue. We dined here several times and each time I had the Aussie lamb chops and the Madagascar prawns. It was so much fun cooking the food on the hot stone plates. One night it was very windy but that didn't stop us having fun. A lovely afternoon tea service was held daily in La Terrazza offering all types of tea (or coffee). One afternoon there was an incredible chocolate buffet. It was delightful. Service: Lunch service was always excellent however the dinner service in The Restaurant was a little lack lustre for Silversea. I think this may have been because we always had a table of 10 and it is difficult to wait on a large table and perhaps there just isn't enough waiters. However on our last night, it took nearly 3 hours to eat. On the subject of drinks, the service in the Bar and Panorama Lounge was always excellent. All the staff members were friendly and would do their best to provide your request. Activities: Besides all the eating and drinking, trivia was my favourite activity. My team was focused and we did very well because we had a variety of nations represented: Australia, USA, Canada, Bahamas, England and Ireland. During our sea days across the Atlantic, we had trivia twice a day and I never missed it. I also got hooked on Bingo and played it every day. There were a lot of other activities like language classes, enrichment lectures, boat building (go Bernard!), fitness classes (I only did one in the whole 21 days and that was a stretch class!). I found that most of my time was spent relaxing and chatting with my new found friends. Port & Shore Excursions: I enjoyed my shore excursions in Tangier (Cap Spartel) and the full day trip to Marrakesh. Although the bus ride is long, don't miss Marrakesh. It was fascinating, especially roaming through the medina, seeing the tiny alleyways and shop fronts. The major problem there is the hawkers, they never leave you alone and are constantly in your face. One guy followed me the whole way and kept telling me he was sure I was a movie star! Very corny but it gets annoying so be prepared. I did the fire mountains tour to see the lunar and volcanic landscape in Arrecife. It was so amazing. There was a camel ride which was lots of fun as well as a visit to a winery to view the unorthodox method of grape growing on the mountainside. There was also a wine tasting. In Tenerife, I did the tour to the Orotavo Valley and Puerto De La Cruz. We had a few stops for photo opportunities and a walk around the town which was right on the water. On the way back to the ship, we stopped off at a beautiful Orchid Garden. It was in Tenerife that our dear friend Charlie was taken off the ship and to hospital. He was very ill in intensive care and I was able to get frequent updates from the Hotel Director as the ship was in constant contact with the hospital. I'm pleased to say that Charlie is doing much better now but we sure did miss him and his sense of humour. Six glorious sea days across the Atlantic, sunny, warm and calm. Next port of call was Antigua. Since I'd already been here some years ago, I didn't do an excursion. Instead, a group of us wandered around the town but came back to the ship because of a huge downpour. As we had been following Hurricane Tomas, we were unable to call into St Lucia so Dominica was the substituted port. It rained very heavily in the morning and in the afternoon I got off the ship and bought a fridge magnet. We were docked out of town because this was an unscheduled stop - I think it was one of the Royal Caribbean ships that was docked in town. Entertainment: For the first time ever on a cruise, I only went to one show and that was Aquarius. I enjoyed it immensely because I love the music from that era. I didn't make any of the other shows because we were always too late - our dining usually finished around 1030pm and then a few of us would go to the Panorama Lounge for more cocktails and dancing with the DJ playing his favourite playlists - although it got a bit boring because he played the same thing nearly every night. After reading RonMathMD's review of this cruise, I have to disagree that they were the youngest on the ship. Two in our group were in their late twenties/early thirties and were always in the Panorama Lounge each night dancing to the music. Disembarkation: I didn't leave the ship as I was doing the next cruise, round trip Barbados. Disembarkation was very sad as all my friends (except for PhilipB) had to leave. During our next 7 days, Philip and I continually talked about how much we missed them. Summary: When summing up my experience, what comes to mind is not that the gym was crap or the suites not wide enough, it was the remarkable people that I met. I want to thank all my Silver Spirit friends for their wonderful friendship during those 14 days. I will look back fondly and remember our good times. I hope that we will have the opportunity to sail again in the not too distant future. Read Less
Sail Date: October 2010
My wife and I just completed a 14 day Transatlantic cruise on the Silver Spirit out of Lisbon and wanted to share briefly some of our expectations that were met and not met by Silversea. This was our first Silversea cruise and looked ... Read More
My wife and I just completed a 14 day Transatlantic cruise on the Silver Spirit out of Lisbon and wanted to share briefly some of our expectations that were met and not met by Silversea. This was our first Silversea cruise and looked forward to it very keenly based on the many positive reviews we read and talking to our cruise consultant. In summary from my first touch-point with the cruise line: 1) the website is cumbersome and tired for an upscale cruise line. In fairness it has undergone an update but still lags other. 2)Booking spa treatments before the cruise is a nice plus other lines don't offer but 3)we find it maddening that one cannot book the specialty restaurants before hand as most other lines allow. If one wants to make sure they obtain their choices they need to rush aboard and run around the ship to each restaurant and book since it is not automated but manual lists are kept 4)beverages and gratuities included in the tariff is a major plus especially on a 14 day cruise 5)embarkation was smooth but again manually performed? 6)upon boarding you can have lunch in the Restaurant or (not publicized) in La Terrazza before departure 7)Staff is attentive and by mid cruise most remember your name 8)the Butler service is spotty compared to past ones we have had 9) the ship is new obviously but somber and almost non-offensive in its color palette and uses of woods. The narrow cabins and funky sink are well documented and accurate. Storage is ample 10)The Restaurant and La Terrazza are the 2 best with no surcharge restaurants aboard. Seishin was very poor in every respect. The concept needs to be rethought. La Champagne was tried 3 times and was fine in food quality but not worth $300 with wine. Stars was fun with its tapas concept and music but once the music started the diners were asked to be quiet while everyone listened to the "concert". Hot Rocks was intriguing as it is on the outside upper pool deck and everything is served for you to grill. Some nights can be gusty indeed and the heaters are rolled out. 11) Getting a poolside perch was not difficult during the cruise. 12)The average age of cruisers was older then we thought and certainly much older then we preferred. If I were to guess I would say in the 70's. This had a tempering effect on ALL activities on the ship. 12) By 10:00pm or so the ship save for a hearty 20 to 30 of us "goes to sleep". If this is your style this is your ship. 13)The Casino is small but adequate as we used it nightly. 14)The internet worked beautifully as I had to use it quite heavily for business 15)The shore excursions were simple and thoughtfully geared to touring for the older audience. 16) debarkation was simple and felt not rushed. So, in conclusion if I haven't lost you yet the key question is would we cruise Silversea again and would we do it on Spirit or on one of the smaller "clubby" other Silversea ships. I honestly don't know. We purchased a refundable trip for the future and gave them a $1,000 deposit to save 5% off on a future cruise. We have 12 months to let this one sink in and regroup. Read Less
2 Helpful Votes
Sail Date: May 2011
The Muster Drill Given the Costa Concordia tragedy, I will open with a few comments on the importance of the muster drill. As a former holder of a US Coast Guard Masters License I have observed these drills with a critical eye. In ... Read More
The Muster Drill Given the Costa Concordia tragedy, I will open with a few comments on the importance of the muster drill. As a former holder of a US Coast Guard Masters License I have observed these drills with a critical eye. In recent years I have cruised on Crystal, Oceania and Silversea and all ships had full muster drills prior to departure. Having only been aboard only a few hours, the muster drill gives the passenger the opportunity to locate their life jackets, get familiar with them and become knowledgeable with the location and procedures of the life-boat stations. A critical aspect of the drill is that the crew station themselves on the stairways and hallways to give directions to the passengers. Since everyone is wearing a life jacket, the crew ware brightly colored hats which distinguish them from the passengers. The crew on Crystal and Silversea took their duties seriously and were easily identifiable by their hats. On Oceania the crew were more casual about wearing their caps and often grouped together chatting. On our trans-Atlantic on the Whisper last spring the crew was superb in performing their responsibilities, but once on deck the muster officer in charge did not wear easily identifiable clothing or headgear. With his uniform covered by his life jacket he looked like any other passenger. I spoke with him latter and he felt that his hand-held radio on his belt ( where I have my cell phone ) distinguished him from the passengers. In a crisis environment the passengers would not have known which individual was in command. The ships officers need to be required to be easily identifiable, and if they object, the cruise lines should have them replaced. How to accommodate a passenger One of the guests on our passage was a delightful gentleman in the 80's who was confined to a wheel chair -- he need water/aerobic therapy and apparently had pre-determined that the depth of the pool would accommodate his requirements. Alas the pool was about 6" too deep -- but the ship engineers would lower it daily for his swim. Now that's taking care of a passenger! Bravo !! In contrast was the pool of the Shadow during our Alaska cruises in the Spring of 2010. The pool was seldom heated and was treated with chemicals which would quickly cause a skin rash. After complaints -- the Shadow's engineers found the answer to its passengers concerns -- they closed the pool. Dining on the Whisper We had a most enjoyable food experience with the exception the Le Champagne. The food and service in the Main Dining room was superb. The wait staff quick learned our names and special requests. The house wines were mostly adequate and the wine servers would offer alternatives if requested. There seemed to be an emphasis on South American wineries ( perhaps because of their price value ). With the exception of the breakfast fruit bowl ( mostly water melon with few berries) the La Terrassa was most enjoyable. They feature Italian cuisine and it never disappointed. The Hot Rocks was better than we anticipated and would repeat. Le Champagne To be disappointed one had to dine at the Le Champagne. The room has the charm of a morgue -- no carpet, white table coverings and the room is surrounded by glass doors of the wine coolers. We did a better job with the decoration of our high school gym for the senior prom. The restaurant features rotating menu each day and being aficionados of classical French cuisine, we choose the French experience "The Best of Burgundy" featuring escargot and Chateaubriand. Oh my! The escargots were not the classical bourguignon but instead were in a crusted pastry much like a chicken Kiev. Uggh. Chateaubriand was again not the classical French receipt which was originally created for Rene de Chateaubriand the French ambassador for Louis XVIII. Instead of being sliced was served Texas style -- a single chunk roasted meat on the dinner plate. The staff also missed an opportunity for a dining presentation where French table side service would be a special treat. The food was a disappointment and not worth the premium. The word spread quickly on the quality and lack of value of Le Champagne and on a typical night they had 8 or less diners. If the cruise had offered "ships credits" they probably could have filled the restaurant as they could actually being paying the guest to dine! Public Spaces The typical cruise ship is designed for dining/entertaining, sleeping and typically in port during the day. Only when one takes a multi-day passage ( trans Atlantic) to discover the inadequacy of the public seating areas. The library had only two chairs which were suitable for reading. The best chairs (largest and most comfortable) were in the smoker's lounge! Otherwise the only other comfortable seating was in the observation lounge next to the spa. The bar lounges and entertainment venues featured low back club style seating which was not where one would want to spend a day reading at sea. Perhaps the Whisper is better ship for port to port cruising than ocean passages. Bottom Line: With the short comings mentioned, the Whisper and its staff provided the ambiance and superior service for a most enjoyable cruise. We will return. Read Less
Sail Date: October 2011
Having so much enjoyed the transatlantic crossing last year I decided to repeat the cruise this year. Although we again started in Lisbon and finished in Barbados, Silversea were sufficiently prescient to include 4 different ports of call ... Read More
Having so much enjoyed the transatlantic crossing last year I decided to repeat the cruise this year. Although we again started in Lisbon and finished in Barbados, Silversea were sufficiently prescient to include 4 different ports of call out of the 7 visited (Madeira, La Gomera, St Lucia and Les Saintes). I made my own flight arrangements (Business Class to Lisbon and BA First home from Barbados)and was able to use my BA Miles which worked out considerably cheaper than the Silversea Business Air add-on. Embarkation at Lisbon could not have been easier or more efficient. I had travelled from the airport by taxi for a mere 18 Euros! As last year we were blessed with good weather from the start. Also the seas were calm for the whole crossing. Of the six days at sea the first and last were brilliant, with rather more cloud (and the occasional tropical shower) on the middle four days. On the first morning at sea, en route to Madeira, I organised a CC get together in the Panorama Lounge for those who had posted on our pre-cruise 'thread'. This was well attended with 15 of us showing up and then keeping in touch throughout the cruise. A very nice congenial group. My cabin was excellent (midship verandah cabin on deck 5) - very quiet and wonderfully spacious for single occupancy. I can imagine that two people might find it a bit of a squeeze because of the oft-mentioned narrowness of the entrance. My steward and stewardess were excellent and could not do enough for me although my wants were small. Just early morning tea which arrived every day at 8am thanks to the delightful Jerry who then opened the curtains and allowed me to 'come to life'. I am not an early riser so cannot comment on those who were pounding the decks at 5am! Housekeeping in the cabin and throughout the ship is excellent. My cabin was kept spotlessly clean and Jerry even took my shoes without being asked, polished them, and returned them wrapped in tissue paper. Such luxury! Throughout the whole ship cleaning and polishing seemed to be a constant occupation for crew members. The public washrooms were kept vigilantly clean. Full marks! Fellow passengers were very civilised and pleasant. There were a few passengers I knew from last year with whom it was good to catch up again. Several crew members were also on board again and all seemed somehow to remember me. Quite an achievement when you think of the numbers of passengers who pass through in the course of a year. The service in all departments was efficient and courteous. The only problems arising are at breakfast and lunch in La Terrazza and in the Dining Room in the evening if these venues are full. The staff then seem stretched (but still charming despite appearing slightly over-worked!). My daily routine did not vary greatly. Breakfast was always in La Terrazza which is mainly self-service unless you wish to order eggs (which I did on two days only and my single Egg Benedict was perfectly cooked and presented on both occasions). The buffet selection does not vary and it was disappointing to see that the big bowl of mixed berries has now disappeared and berries are now only available on request. This was one of a few 'economies' which Silversea seem to have implemented. The others included no butter or marmalade on the table (again, on request only). Lunch I enjoyed every day except one on the Lido deck, by the pool. I just want a simple light lunch and the caesar salads and toasted sandwiches were perfect. Service was excellent. I often do not bother with Tea, but the offering in La Terrazza at 4pm was so good that I could not resist. Proper leaf tea correctly served and delicious finger sandwiches and pastries. I dined either in the Main Dining Room ('MDR') or La Terrazza, always with friends although one night I took 'pot-luck' in the MDR on a table for 8 and it was fine. Service in the MDR tends to be leisurely, particularly if the room is full and I detect a slight disconnect between the waiting staff and the galley. The food in the MDR is somewhat bland and unexciting but I am not a great 'foodie' and if the company and conversation are sparkling (which they usually were) then I tend to be less bothered about the food. Sometimes requests for side orders (necessary because there are never enough vegetables with the plated main courses) were forgotten either by the waiting staff or the galley and a quick return trip to the galley had to be made. There is no doubt that the best plan is to order off-menu a meal ahead. As a result I had perfect rack of lamb one evening (which never appeared on the menu throughout the cruise) and on another evening a friend and I had grilled dover sole (on the bone) which was the best I have ever tasted. On another evening 6 of us had pre-ordered (the day before to give time for preparation) roast goose. It was absolute perfection. They must have cooked two geese for us because between us there were 3 legs and 3 thighs! That evening the chef even devised for us (without being asked) special first and second courses (fois gras pate and a seafood risotto). So things can be done. It just needs a polite request and a 'thank you' afterwards! Out of three dinners in La Terrazza two were exceptionally good and one mediocre. So, on balance, quite acceptable. The wine poured at meals were generally quite good, though on several evenings I requested an alternative which was never a problem. There was a very good NZ sauvignon blanc, an excellent Australian shiraz (until we drank it all!) and some good Californian and French reds. For entertainment I enjoyed our daily game of 'trivia' in the afternoon in the Panorama Lounge. It was great fun as none of our team took things too seriously. This was run by the excellent Cruise Director, Susan Wood. She is charming, efficient, highly visible and very friendly. I liked her very much. Before and after dinner in the Panorama Lounge the pianist/singer Amadeo was excellent. A couple of evenings we went into 'Stars' after dinner to hear Angela and her accompanist. Lovely renditions of Gershwin, Cole Porter, etc. I just wish that diners who have finished eating but who are showing no sign of taking any interest in the show would move on after dinner to another bar. We has to 'shush' them more than once. I am not keen on 'production' shows but did go one evening to the Theatre to listen to John Bowles, a talented singer, and on another evening to listen to a different 'John' who did a rather amusing (was it supposed to be?) Liberace impersonation! Only one port of call was new to me (having done a number of crossings in the past) - La Gomera in the Canary Islands. I took a Silversea extended half-day tour which was excellent. The island is very dramatic and quite unspoilt. At other ports I either stayed on board or 'did my own thing'. At Barbados disembarkation was efficient and I took another extended half day tour which ended at the airport where our luggage awaited. All very civilised and well planned. Then to the BA Lounge and ferried to the plane a few minutes before departure. I slept most of the way home. Lovely. This was just what I needed - a relaxing holiday with little to do apart from read during the day and have sociable, pleasant evenings. Not for me the 7 day cruises with a different port every day. I like cruising to be what it used to be. Leisurely and relaxed. Full marks (almost!) to Silversea for managing to fulfil my expectations once again. Read Less
Sail Date: May 2013
The New York sail away was wonderful with sunny skies and warm temperatures. From one side we could watch the passing of the Statue of Liberty and from the other the new dome for the World Trade Center.Suite very comfortable and ... Read More
The New York sail away was wonderful with sunny skies and warm temperatures. From one side we could watch the passing of the Statue of Liberty and from the other the new dome for the World Trade Center.Suite very comfortable and immaculate. Butler all we hoped for (did our packing and unpacking which was great). Butler did not speak clear English and it was necessary to have a few words/sentences interpreted for me as i am hearing impaired. Details on ship and ambiance all we had hoped for. Food was for the most part five star. Public rooms enjoyable and we had plenty of time to relax and read. The elevators seemed always available and never crowded. Shore excursions were well planned and interesting. We had never been to NewFoundland before and found both ports to be beautiful. We had to miss one port in Ireland due to weather and stayed an extra day in Cobh where we had been before on another land trip. Traveling by ship to a place we had visited on driving was as if we saw many new places and some familiar but had fun there. Entertainment was attended twice and both were pleasant and well directed, planned, etc.This was our first Silver sea cruise. We liked this itinerary and the pricing was good. We would be happy to take another Silver Sea trip if the details, itinerary and timing would be to our liking. (We agreed another line is a bit more to our liking but SS is a close match). Read Less
10 Helpful Votes
Sail Date: March 2015
We sailed from Ushuaia to Cape Town via Falklands, South Georgia and Tristan da Cunha. The ship was less than half full, probably because there are many sea days and it is basically a re-positioning cruise but with such a difference. ... Read More
We sailed from Ushuaia to Cape Town via Falklands, South Georgia and Tristan da Cunha. The ship was less than half full, probably because there are many sea days and it is basically a re-positioning cruise but with such a difference. The sea days were so worth while for the amazing sights and experiences we had. First the ship - yes she is a little tired but spotlessly clean and well cared for given the fact she is an expedition ship and spends much of her time in a pretty hostile environment. The cabins (state rooms) are variable in size but even the small ones are well appointed with comfortable beds, choice of pillows and small but perfectly formed bathrooms with lovely toiletries. The expedition staff were just wonderful, so knowledgeable and informative sharing that knowledge in the most entertaining and user friendly manner. Every sea day offered a couple of lectures on topical subjects and usually a trivia quiz with afternoon tea. OK so no all singing/all dancing entertainment but gently amusing and a great way to while away the days. The days we did landings were full on. We had three days on Falklands, four on South Georgia, one on Tristan da Cunha and one on Nightingale Island. We had pretty good weather but one or two rough days when the logistics of getting us on shore were really quite challenging but the expedition staff ensured it was achieved safely and happily for all concerned. We saw so much wildlife, whales, seals, penguins, penguins, penguins, dolphins and so many different birds. We were able to visit Tristan da Cunha which is a very tough landing for expeditions due to the very limited landing facilities so it has to be a zodiac arrival which so far out in the South Atlantic can be very difficult due to the rough seas and we were apparently the first [expedition] ship to get its passengers on to land for just about a year. The restaurant and food were well up to standard with the management of the restaurant, under Anna's ovesight, first rate with such attentive dining room attendants. Our butler, Romeo, was a gem. He looked after us so well, I wish I could have brought him home. The transfer from Buenos Aires is a bit tedious but no worse than that and it is part of the build up to a great adventure. My advice to anyone considering a trip to the South Atlantic is go, go now and go on Silver Explorer. Read all about it so you know what to expect and there is nothing to disappoint you and your expectations can be realised and then visit the wonderful islands of Falklands, South Georgia and whereever else (including Antartica) Silversea can offer you - an elegant gentle lifestyle on board and on shore exciting adventures which it would be hard to surpass. Read Less
3 Helpful Votes
Sail Date: April 2015
Simply put: Way over priced for the value received. The service was OUTSTANDING. The wait staff and bar staff were superior. The food was mediocre and too eclectic for our taste. Italian offerings were named right but over-presented. ... Read More
Simply put: Way over priced for the value received. The service was OUTSTANDING. The wait staff and bar staff were superior. The food was mediocre and too eclectic for our taste. Italian offerings were named right but over-presented. It is not a ship to trans-Atlantic on. Sea days were boring. The weather did not cooperate. We were disappointed that there was no "Plan B" for missing the Azores, instead we endured 8 days at sea. The stateroom personnel, Butler, maid and attendant were most supportive during our illness and catered to our every whim. THE ENTERTAINMENT WAS THE MOST SPECTACULAR WE HAVE WITNESSED ON ANY SMALL SHIP. Production numbers rival the best we have seen on any cruise. The Voices of Silversea were a treasure to see and hear. They would be the primary reason we would ever return to Silversea. The "Suite" was overstated in the brochure and differed very little from the mini-suites on Princess. My wife traveled with a Power Chair. Despite my coordination with Silversea, they were not prepared or adaptable to moving the chair on and off the ship except at embarkation and dis-embarkation. Off deck 5 they had a ramp but never offered to put it in place for us to go ashore. Off deck 3, the ramp was severely ridged and challenged even the ship personnel to move the chair Read Less
2 Helpful Votes
Sail Date: April 2015
This was our first Silversea cruise. We have done many others to include Seabourn, Paul Gaugin, Windstar, as well as the larger ships. Altogether probably 20-25 cruises total. The Spirit is a vey clean, well maintained, and ... Read More
This was our first Silversea cruise. We have done many others to include Seabourn, Paul Gaugin, Windstar, as well as the larger ships. Altogether probably 20-25 cruises total. The Spirit is a vey clean, well maintained, and comfortable ship. About the right size in my opinion, but then, it was probably 60% capacity for the crossing. The suite was quite nice with the common comment of the closeness between the bed and vanity being probably my only negative. Butler did all we asked which was not a lot of extra personal service. Some may wish for more, but we felt his level of service was about right. Our cabin stewardess was remarkably efficient and generally did as well, or better, than we have experienced on other lines. Port comments are minimal on a transatlantic. We spent 1 1/2 days at Hamilton Burmuda, and were scheduled to spend 6-7 hours in Horta, Azores. Due to rough seas toward The Azores, the Captain made the call to stay south towards somewhat calmer seas. I personally felt it was the right call. As he said in his daily briefing, "the ship would be OK, but probably not the passengers". Some have remarked disappointment at not substituting another port. If you think about it, there are not too many options in the middle of the Atlantic, in a storm, where you can get a port on a days notice and still make your destination on time. I guess that's why he makes the decision rather than discussing it amongst the passengers. Comfort and safety of crew, passengers and equipment are his priority. As for value for the money spent? Excellent service, very good food, excellent bar service with mid-upper shelf liquor, seas as smooth as possible, and good communication between ships officers and passengers is about all I expect so I gave it a 5 star rating. These are subjective at best, but I never really expect five star experience for 2 star price. The dining room was always excellent with reasonably good wine poured in ample quantity no matter what your capacity. The food was very well prepared and offered a reasonable variety with the menu rotation very tolerable. We ate in Le Champagne once and it was exquisite. It should be with an $80 surcharge per couple. We ate in the pool grill for the Hot Rock menu. I liked it but my wife was disappointed to a degree. The Italian restaurant was very good in my opinion. The service level at the less formal venue during breakfast and lunch was almost too much. I can carry my own plate to my table but it was nearly impossible to get by the wait staff waiting to help out. As usual on a cruise, the issue is self control with food as opposed to the quality. There were some things I thought were better on some cruise lines but for the most part all was well. The breakfast and lunches were pretty repetitive unless you asked for something special, then, it was "no problem". Embarkation was probably as seamless as we have experienced. Disembarkation was as well. Would I go on another Silversea cruise? Yes, but probably would look at overall cost, itinerary, and convenience to make my decision. Cost is a factor for us and Silversea is not inexpensive. Worth the money? Probably if service is an issue. My last comment concerns the final destination port, Lisbon, Portugal. We booked an apartment in Lisbon for 5 nights following our cruise. My only regret is that it could have been much longer. We loved Lisbon and will try and go back. Lots to see and do in a short period of time. Read Less
1 Helpful Vote
Sail Date: May 2016
Departed Tokyo on 7 May, ticket clearly marked Tokyo, but I am sure I was not the only person who went to Yokohama overnight pre-cruise. The fault of too much confidence due to too many cruises, I even went to the Yokohama Terminal, but it ... Read More
Departed Tokyo on 7 May, ticket clearly marked Tokyo, but I am sure I was not the only person who went to Yokohama overnight pre-cruise. The fault of too much confidence due to too many cruises, I even went to the Yokohama Terminal, but it was about 1 1/2 hours by train and taxi to reach Harumi Terminal Tokyo. Yes, a smaller ship can berth in Tokyo but this terminal is less convenient than Yokohama. It is far away from what you want to see in Tokyo and there is lack of public transportation at the pier. Ship departs to brass band fanfares....almost 200 persons took part for our ship's farewell, this ship was quite full, but perhaps just 300 guests. Rough full sea day to reach Kushiro the third day. This port is perhaps conveniently en route but otherwise one of the worst ports to visit. The facilities include only two markets, interesting only if you are interested in seafood and raw fish. Gala Welcome Dinner on sea day was good with foie gras and lobster. The afternoon tea was great and classy. Two sea days before Petropavlovsk, Kamchatka. The sea was surprisingly calm in this northerly region and the ship's excellent cuisine and services helped make very comfortable restful days. Le Champagne now increases cover charge to $40 but still worth it. For this you can order multiple courses of caviar, foie gras, scallop, and lobster and it is a must for me whenever I cruise on Silversea. One excellent point on this ship is that they deliver menu of the next day each night, so you know in advance when to do the Le Champagne dinner, or the Italian dinner, or stone grill, as an alternative. Petropavlovsk turned out to be an excellent port of call. I took a morning excursion for local sights and saw interesting things of Russian cultural interest, and on return I opted to end at the town centre, where I caught the ship's free shuttle bus back to the ship. The city centre's supermarket was interesting though it is not convenient to make a desired purchase of a giant Kemchatka crab to take home. Two more sea days to cross the pacific but it actually is three whole days as we gain a day at the International Date Line, but it is a pity that on arrival at Dutch Harbor we were unable to visit as heavy fog rendered a zero-visibility situation and the pilot cannot join the ship. The ship reached the port areas before 6am and tried to call the pilot for hours in vain. There is no choice but to abandon this call as it appeared, but when we sailed another sea day till early afternoon the weather was sunny and clear. So it is four sea days, but sea days are to be enjoyed and are expected on a reposition cruise, on a 5-star ship. Though it was a pity missing Dutch Harbor. Add one more sea days to finally reach Kodiak Island in the USA. The centre of town is only a 20 minute walk but ship still provides free shuttle bus. We had a whole day at this 'nothing to see' small town, but there is something to see in the afternoon excursion of the Russian heritage tour. Next morning we were at Homer, Alaska, which is interesting. I took a morning excursion and see much of this interesting town connected by road to Anchorage with a 4-hour drive. On return I also explored the 'Spit' area which is a long strip of land along harbour offering interesting local shops and restaurants to explore, with a really beautiful scenic backdrop of yacht harbour and snowy mountains. To me this unspoilt town is the most interesting place to visit in Alaska, above all touristy inner-passage ports. This is a very relaxing trip on a truly first class cruise of impeccably service that you feel welcome almost every moment. The more traditional dining suits me best, even in comparison with other Silversea ships. Interesting that there is difference between this ship and Silver Spirit in cuisine. On arrival at Seward we were offered free scenic railway transportation either to airport or to a town hospitality centre in Anchorage Captain Cook Hotel. This is a great gesture of Silversea and a real treat. My last trip between Seward and Anchorage was by road, but the train ride in a special coach chartered by Silversea was a surprising highlight, much better than by road. It took longer because we went up a 1000-ft mountain range before descending, passing through snow clad landscape, with glaciers virtually hanging outside the window, It was a highlight 4 hours by any standard. All in all, a very satisfactory cruise despite the loss of Dutch Harbor, and for this region the sea condition was surprisingly smooth. I may even opt to return one day, probably also on Silversea, but this is not for port-incentive minded passengers. For me, the ship, a good one, is the destination. Read Less
5 Helpful Votes
Sail Date: September 2016
My husband wanted a repositioning cruise and I didn't want to be at sea more than two days at a time. Given that we decided to cruise less than 90 days before departure this was the best option. We'd never sailed on SilverSea ... Read More
My husband wanted a repositioning cruise and I didn't want to be at sea more than two days at a time. Given that we decided to cruise less than 90 days before departure this was the best option. We'd never sailed on SilverSea but friends have and loved it. Embarkation and disembarkation were the easiest we've experienced. The ship is lovely and the veranda suite, very comfortable and well-designed. Our crossing was rough seas and we were at the front on an upper deck. We recommend midship on decks 5-7 for a less rocky ride. The crew is superb. The dining staff, reception, cruise director's assistants always greeted us by name. The bar keepers remembered our preferred beverages. All crew members were cheerful, always greeted us good morning, afternoon, evening. They were courteous to one another and seemed to enjoy working together. I cannot praise them enough. Our butler and cabin steward were creative in suggesting ways to be of service and they were charming, gracious men. The food was very good. We dined at least twice in every venue for dinner and lunch, and the food is very good. The dining service is exceptional. We did tire of the menus after several days, although we did try many different items. We thought they should have more menu changes every few days. Do not miss tea in the lounge. The scones with clotted cream were even better than what we had on the Cornwall shore excursion. The rest of the tea munchies were excellent but go for the scones, although not daily as they are very rich. Frank, the sommelier, was very helpful about the wines, as well as eager to share his commendable views of the offerings. Regina, shore excursions manager, was knowledgeable about the mobility requirements of each excursion and was very patient in answering questions. Each local guide was excellent and enthusiastic, well versed in what would be of interest to his guests. We had a good overview of each destination during the excursions. That said, if doing this over, I might book private guides to see more in less time. The small boat photo excursion in Greenland was spectacular and our favorite of them all--getting close to so many and such varied ice bergs--was extraordinary. Because we booked the cruise so close to departure, we were wait listed on several excursions and dinner reservations but always cleared. Vicki, the cruise director, has a delightful personality and is immensely talented. Her assistants, Helen and Luisa, are treasures. Vicki's "Ship Happens" was creative, personal, perfect. The Riverdancers were terrific, as were the lovely young women Celtic singers. The enrichment by Bill Miller and Nikki were very polished, informative, and fun. The crew performance one evening was great fun and Oliver, head bartender, and Romeo, butler, were terrific. Oliver is a natural comedian. Cruise consultant Nancy has a lovely voice and personality. Unexpectedly, the other passengers were down-to-earth, sometimes quirky, generally fun and interesting people very interested in experiences on shore. The couples all clearly enjoyed being together and took great care of each other. The crew was very safety conscious, important given the rough seas. They spa and fitness center were closed when seas were too rough, and I had full confidence in the tenders crew when we went ashore in rough seas. We don't like dressing up but crew was easy about making us comfortable and we made sure to meet minimum expectations, which wasn't a chore. Read Less
3 Helpful Votes
Sail Date: September 2016
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were ... Read More
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were there when needed and did everything they could to make sure your every need was handled. The food was good as was the wine selections. I enjoy wine and found that I was introduced to many types of wine that I had not had before, which broadened my understanding of various grapes. The ship itself is comfortable and a nice size. It is in need of a little refurbishing but is due for dry dock in January. The lectures were outstanding! One speaker spoke on Japan and the other about the history of Warner Brothers. The entertainment was varied and enjoyable. We enjoyed opera singing,pop, violinists, and outstanding piano performances. All and all, we look forward to another Silverseas cruise. Read Less
11 Helpful Votes
Sail Date: November 2016
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of ... Read More
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of course in the style of 20 years ago, Spotless and kept so by a very keen maid aided by a butler.A large walk in wardrobe with lots of coat hangers and a easily accessed safe. A lovely comfortable bed and pillows. Alas the bathroom was a disaster without a walk in shower and being disabled it was a nightmare to have to climb in over a highsided bath to have a shower.There are apparently only 2 disabled suites on this ship .Yes there were plenty of handholds once you got in. But for anyone with limited ability to climb into a bath then avoid this ship. There is only one bank of lifts( elevators)at midships so if your suite is near the forward part then there is a long walk to get to another deck. The cruise was a designated bridge cruise and with a competition and a weeks cruise as 1st prize there were 40 avid determined people on board and the rest of us suffered accordingly as some expected activities never materialised. Now for the praise! The food,service,staff could not be surpassed. Nothing was too much trouble and I was met with the greatest of help and kindness. I will travel Silversea again but not this ship There were 3 lecturers on board, 2 were dreadful and one was brilliant Read Less
9 Helpful Votes
Sail Date: November 2016
First solo cruise. Ship had 4 people assigned toi make us happy. THey did! The staff was great. The psgs friendly and kbid and outgoing. The CC gatherings were terrific. The food ranged from good to excellent. Now for the rest. ... Read More
First solo cruise. Ship had 4 people assigned toi make us happy. THey did! The staff was great. The psgs friendly and kbid and outgoing. The CC gatherings were terrific. The food ranged from good to excellent. Now for the rest. Entertainment fair at best. Future cruise person-Pathetic. Ship itself in average condition and could be laid out better. Rooms were spacious and well kept. tips included. The highs of great crew and excellent service outweighed any shortcomings. The bonus was the wonderful passengers. Embarkation and disembarkation went smooth and easy. The included wines were good. The extra cost restaraunt was excellent even though the menu did not vary, there were enough listings under the 6 courses that I ate 3 times and never exhausted the menu. I heartily recommend it. Lastly, although I did not book on this account, it was a bridge cruise. The director and the instructor were both better than any I have had in over 50 cruises Read Less
Sail Date: March 2017
I chose the ship based on the itinerary and past experience with Silver Sea. The food and service on board were fantastic. There is a great variety of restaurants and activities. The entertainers were exceptional. I didn't care ... Read More
I chose the ship based on the itinerary and past experience with Silver Sea. The food and service on board were fantastic. There is a great variety of restaurants and activities. The entertainers were exceptional. I didn't care for the violinist or flautist. It would have been nicer to have a comedian or magician or something along those lines. Most of the people slept through the concert. The Silver Sea entertainers are fantastic. Stefano the singer should be on Broadway. His voice is amazing. The DJ did an outstanding job of keeping the dancing going late in the Panorama Lounge. I enjoyed dining in La Terrazza very much. More time in Lisbon would have been good and because of weather we missed Horta. We did enjoy an overnight in Punta Delgada which was nice for all of us. The staff is very conscientious and they go out of their way to remember your preferences. It's amazing they meet so many people but still remember faces from past cruises. Read Less
32 Helpful Votes
Sail Date: April 2017
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and ... Read More
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and never had an issue with speed or connectivity. We used it for both work emails and daily posts to Facebook with pictures and commentary on our fantastic experiences. We truly enjoyed the shore excursions, more than we had on previous Silversea cruises (we have become "Silversea only" cruisers since 2004, and this was our fifth). While our meals in La Terrazza and La Dame were consistently excellent, we found Atlantide to be just "good". We miss the open seating policy of the Restaurant. Every night required reservations, however the maitre'd in both La Terraza and Atlantide were always able to get us in where we wanted. We would skip Seishin and Indochine next time, and focus only on La Terraza, Hot Rocks, Atlantide and La Dame. The spa was not fully ready for us, as the lockers lacked hangers so our clothes ended up piled on the bottom. A good massage though. While we prefer the other ships and their open seating in The Restaurant, the overall execution of the new ship is excellent. Shows were well done, and seating very comfortable. We enjoyed the art work as well. As a bonus, we met a lovely couple from Shropshire, England with whom we plan to travel again. Silversea passengers are wonderful overall. Read Less
1 Helpful Vote
Sail Date: April 2017
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the ... Read More
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the potential to be excellent (great music and ambiance) but food wasn't quite up to scratch. Stars has a tapas/small plate menu, so each morsel has to be perfect and they really weren't. The Grill has excellent steak and shrimp. The main Restaurant was great every night. Wine selections could not have been better - if we didn't like the daily selection we asked for others and got them at no extra charge. Service was excellent in some areas but not so good in others. Passengers want personal service from crew and now that they have to use iPads in the dining areas for food orders the personal service and interaction has been removed. I think the iPads affected the level of service. Use the iPads away from the customer - After you have taken the order. Read Less
8 Helpful Votes
Sail Date: May 2017
This was my first cruise and I loved it. My suite (all cabins are suites) was nicer - and at least as large - as most hotel rooms I stay in. I had a veranda, but other than the veranda itself, even the smallest cabin on the ship is the ... Read More
This was my first cruise and I loved it. My suite (all cabins are suites) was nicer - and at least as large - as most hotel rooms I stay in. I had a veranda, but other than the veranda itself, even the smallest cabin on the ship is the same size. No "inside" cabins. Very nice. This cruise had "Gentleman Hosts," who among other things, organized a cocktail party each evening for the solo cruisers, of which I was one. This was a very nice touch by Silversea. There were 8 or 10 of us "solos", and we had a cocktail party each evening and then the Gentleman Hosts would escort us down to The Restaurant for dinner. It wasn't mandatory, but we never had to eat alone. Silversea's social game is very strong. I reserved several evenings in Le Champagne, the hoity-toity extra-cost restaurant, but after my first night I canceled the rest of my nights. Why? Because the pace was very, very slow. i'm sure it took at least 3.5 hours for dinner, and if you're eating alone it is too slow. Perhaps if I'd brought a book. This is going to sound trite, but team trivia was a major event every single day at 4:45. It was so major an event that some folks would not go on certain excursions because they would return after 4:45. I give the cruise director Kirk Detweiler the credit for this event being so popular. Enrichment - we had Kathy freaking Alexander doing enrichment: Astronaut, Space Station resident, NOAA head, incredible. Service - the crew is there to make your voyage the best you can have. That's all there is to it. Any crewmember will do any thing you ask. The second time they see you they will know your name, and if you've given any preferences to any other crewmember, they'll know about that, too. Excursions - generally excellent, although we did find it amusing that they did send us to a French restaurant for lunch in Kushiro, Japan. Children - no, I saw two children and only saw them once on the entire trip. Would I go again? I've already booked the E->W version of this in September (my birthday and retirement day.) Read Less
20 Helpful Votes
Sail Date: July 2017
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes ... Read More
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes served luke warm from the buffet at breakfast and lunch was a complete turn off. By the end of the week I was reduced to eating from the pasta station as this was the only food hot. Dinner service was dependent on the side of the restaurant you were seated. Waiting over 30 minutes from the end of main course until dessert arrived is not acceptable. The next night the meal service took over 3 hours to be completed. The public rooms are tired with the door to the observation lounge half falling off and cracking window ledges in the theater. The smoking policy makes no sense. With the smoking room attached to the panorama lounge every time the door is opened the room fills with the smell of cigarettes. The staff serve the smokers and their uniforms absorb the smoke. That made afternoon tea and bar service totally out of bounds. Read Less
Sail Date: August 2017
We chose this cruise because it stopped in Ireland, Iceland and Greenland. We had two really great lecturers on board which helped to fill the days at sea. Having been on several Silver Sea cruises before we knew pretty much what to ... Read More
We chose this cruise because it stopped in Ireland, Iceland and Greenland. We had two really great lecturers on board which helped to fill the days at sea. Having been on several Silver Sea cruises before we knew pretty much what to expect. Unfortunately we missed two ports. One due to weather and another due to a mandatory slow down in the St. Laurence river. The slow down was announced by the government before the cruise left but the passengers were not told until midway on the trip. Not good PR on the ship's part. We enjoyed all the ports with the exception of Corner Brook Canada. Bad weather was not the ship's fault but there was a long bus ride with a poor tour guide and not much to see. I would encourage Silver Sea to go back to supplying the rooms with high quality binoculars as still mentioned in their brochures. We expected them and would have brought our own if we knew of the policy change. We return to Silver Sea because we like the smaller ships, the no reservation policy in the main dining room, all inclusive food and beverages, butler service, verandas, room service, handy launderette and a very friendly staff. Most of the food is excellent but on this cruise too many of the dishes featured pepper or hot spices which we do not eat. So, it somewhat limited our selections. Read Less
4 Helpful Votes
Sail Date: August 2017
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at ... Read More
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at the restaurants and pool. Shows are top: the dancers from Bolshoi offered an incredible experience. The six young people (dancers , singers ) should also be congratulated for their fantastic performance. The food and wine were perfect. Excursions were well organized, but passengers sould get more detailed information on the timing and difficulties (foreseen time before first stop with the bus, more precise expected difficulties, and not only "moderate amount of walking"). Should be remembered that people may not speak English. We understand that English is the world wide language, but at least on TV, there might be Spanish,French, Italian channel and not only six (!) English and one German speaking channel. Read Less
4 Helpful Votes
Sail Date: August 2017
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of ... Read More
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of the ship (plenty of time to work out the kinks). Unfortunately, the Silver Muse did not provide any luxury despite the hype in the brochures and the extreme friendliness of the waiters. I had to wear ear plugs at night when the sea was even a bit rough because the ceiling creaked so loudly and the balcony door banged. The sewer-gas smell in our otherwise very nice bathroom was off-putting to say the least. It did get fixed. There seemed to be no professional chefs on board and no one in charge of the restaurants. We've had better food and better organized service in hospital cafeterias and retirement residences. We quickly memorized the menus that never varied, and we got tired of the meals being served somewhere between room temperature and lukewarm. In the Terrazza buffet, the pasta chef was sullen, his pasta often incompletely cooked (crunchy, not al dente) and covered in stone cold sauce. They never turned on the radiant food warmers in the Terrazza, so that the scrambled eggs, home-fry potatoes, and Asian lunch dishes (clearly made from leftovers) were barely warmer than room temperature. The soup was never hot; even when I sent it back three times, they never got it hot -- I was told the Terrazza kitchen was three decks down, which is why the food got cold on the way up. The service in Terrazza was friendly but disorganized; the restaurant managers were usually in hiding or chuckling in a corner with the head waiters; the chefs never made an appearance to check on the quality of their dishes, so they had no idea of the inferior results sitting on our plates. One head waiter was outstanding; she was the only one to actually supervise and pitch in when necessary; her name is Eileen. The officers rarely ate in any of the restaurants, and now I can see why; they probably got much better fare in their officers' mess. Atlantide, the premier complementary restaurant, served the same boring food every night: a hunk of fried fish or fried meat on a cold plate served with a few tasteless, boiled vegetables. No variation, art, creativity or skill went into any of the meals. Almost anyone can boil up a few veggies, throw a piece of meat on a grill, and then toss the lot onto a cold plate. But this was supposed to be six-star luxury. There were two nice appetizer dishes; but having the same things over and over got very frustrating and tiring. La Dame, the $120-for-two restaurant had terrible seating (you stared at either the wall or the wine rack), indifferent service, and pretentiously described food that was not served hot and was not as tasty as we can make for ourselves at home. The entertainers (Chantal and Esther) in the Silver Note supper club were lovely but the food was just plain weird. How can a bowl of rice mixed with quinoa, served dry and on its own, be classified as a appetizer? The tough lobster on mashed potatoes, served lukewarm, was edible but not exactly gourmet. We love Asian food, but the Asian Indochine restaurant produced nothing tasty or authentic. Our local takeaway Thai and Indian places serve much better fare. The Arts Cafe, run by Jason and staffed by the delightful Jhowel, Paulo, Richard, and Juan, was the dining highlight for us. Afternoon tea was served at four from proper tea pots with perfect scones along with real clotted cream and jam. Whoever made the scones really knows how to bake a scone (that person needs to teach the other bakers how to make American muffins and pancakes that are not a wet mass of partially cooked dough.) Jimmy and Luke were the terrific cruise director and his assistant. They added greatly to our enjoyment of the cruise and we felt very lucky to have them. Jimmy does a wonderful Team-Trivia and Luke an excellent Name-that-Tune. Both are warm and welcoming to the guests on a individual basis. Sad to say, we will never sail again on the Silver Muse. And before sailing on any Silversea ship again, we will need to find out whether all the ships have adopted the disastrous idea of the unvarying menu. Read Less
8 Helpful Votes
Sail Date: September 2017
Where to begin?? I chose Silversea because I had always wanted to sail on a smaller ship, and this 17 year old ship only holds 382 passengers. The itinerary was a 14 night sailing from Seward, Alaska to Tokyo, Japan. ... Read More
Where to begin?? I chose Silversea because I had always wanted to sail on a smaller ship, and this 17 year old ship only holds 382 passengers. The itinerary was a 14 night sailing from Seward, Alaska to Tokyo, Japan. Silversea's marketing materials boasts luxurious accommodations, free beverages, and a butler with every suite (all cabins are considered suites). So far so good.... but, in my opinion, that is where the marketing materials and reality part ways. Bus transfer to the Train Station: Having pre-purchased a transfer from the Hotel Captain Cook in Anchorage to the train station located adjacent to the Anchorage airport, the day before embarkation day I went down to the Silversea's representative's desk in the hotel lobby to collect a time slot ticket that would allow me on the bus. That went smooth enough. however we were told to be down there to hand over our luggage no later than 9:30 a.m. on embarkation day. Problem was there was no one there to take the luggage, no rep at the desk, and several of us ran around trying to figure out if we were even in the right place. Finally, the Rep arrived and a porter started scooping up the luggage left beside the Rep's desk, and we all just hoped it would go to the correct place as it seemed very hap hazzard. Transfer to the Ship: A complimentary transfer was provided through Silversea from the train station in Anchorage to the port at Seward. The description of this 4 1/2 hour journey said that 'refreshments' would be provided. Said 'refreshment' was about 2 ounces of sparkling wine to make a 'toast'. The seating on the train was on very tight bench seats with a table in front of you, so there was people on each side of the table looking directly at each other. We had been warned that there was no room for carry-on luggage and they didn't disappoint on that score. You had a space below your bench seat that was about 12 inches in height, which would accommodate a handbag, and perhaps a very small camera bag. We were 1/2 hour late leaving and basically from 12:30 p.m. until 5:30 p.m. if you wanted to eat or drink anything you were forced to order ridiculously overpriced beverages and tasteless food from the caterers that had the contract for the train. Arrival at the port: Since our 'check-in' had been done at the train station boarding the ship was quick and smooth. We were told to go to 'The Bar' on deck 5 where some very confused looking staff fumbled around and then you were assigned a miserable looking (in my case anyway) butler to show you to your cabin. It is one of those things that is supposed to make Silversea look good (in their minds anyway) but actually makes them look disorganized, and is off-putting with the lack of social skills by your escort. Cabin: I was in a mid-ship balcony on deck 6. It was pretty much as advertised and there were no problems at all. The 'teak deck' they advertise is just some teak planks placed over top of a steel deck, so not even as nice as the surfacing you would find on Celebrity's balconies. Oh well, it's an old ship so that can be forgiven. The nice thing about this cabin was its proximity to the laundry facility. The laundry machines become very busy during the cruise (and don't trust the time read outs on the machines) so it was easy to nip back and forth checking on my laundry. Food and Dining experience: Okay folks, hold on to your hats because this to me was the most unbelievable disappointment on this ship. The main dining room (cleverly named 'The Restaurant') is not a pleasant venue at all. Most nights it was kept at a temperature slightly above that of a meat locker. Even with the room half empty the service is painfully slow, the food arrived barely warm, and the food taste and quality was poor beyond description. The filet mignon was absolutely disgusting. They don't ask you how you want it cooked, and if you inquire they say they don't need to know!?! What arrives is a bland looking grey blob that looks like it was parboiled and finished off in a frying pan. If you don't believe me I invite you to pay a small fortune to sail on the Shadow and experience it yourself. After the second visit to this dimly lit, freezing cold, venue I refused to have dinner there again, so spent the rest of the cruise dining in La Terrazza, Le Champagne, and on one occasion The Grill (Hot Rocks). Le Champagne ($40 per person) and The Grill (free): I would recommend both of these dining venues. I went to Le Champagne three times and felt is was well worth the cost. Both food and service were outstanding! La Terrazza ~ this is the venue that serves as the 'buffet' for breakfast and lunch. However, it is far superior to a traditional buffet found on the non-luxury cruise lines, so it easily transitioned to a quaint Italian themed venue in the evening. I had registered as requiring a gluten free (gf) menu. To give you a frame of reference on Princess when you register as gf each evening after dinner the Maitre'd brings you the next evening's menu and works with you to advise which dishes can be adjusted to be gluten free. You then pre-order your specially prepared gluten free dinner (and can also pre-order lunch) for the following evening. In La Terrazza on the Silver Shadow ~ you arrive and are handed that evening's menu with 'Gluten Free' scrawled in handwriting across the top. Beside each dish is the hand written notation 'NO', 'NO', 'NO' and then eventually a check mark for a dish that doesn't contain gluten. News flash: I don't need these Bozos to point out which dishes contain gluten, I know that already. If I didn't know better I would have thought I was being punked!! Bare in mind folks this is a cruise that easily costs four times more than a similar itinerary on Princess, and this is their idea of providing 'luxury' service. Having been on 62 previous cruises with many different cruise lines it soon became apparent to me that the Chef/Chefs on this ship think they are above even the Captain, and rule with an iron fist. If I had a nickel for every time they removed prawns from the menu and replaced it with tilapia, or we were told 'No' for a request made at dinner, I'd be rich! Okay, so I could go on and on but you get the picture. I just want to leave you with one final experience that really brought into focus the Shadow's senior staff's attitude towards the passengers. One morning we were in port and I chose to remain on the ship. Around 10 a.m. I went into the Panorama Lounge to get a cappuccino and noticed four senior officers (Including the Hotel Director and the Head Maitre'd) sitting in one corner of the lounge. I took a chair a couple rows away from where they were sitting but noticed that they had lowered their voices when I came in. Well, as time went on their voice became easily audible and their comments shocked me. First they complained how the Cruise Critic passengers want a gathering organized on the ship, but they only talk to each other online and don't bother mingling once on board. Then the conversation moved on to how demanding the passengers were in the dining room, how they complained that the fish wasn't fresh, etc. etc. The degree of resentment towards the passengers exhibited by these officers was unbelievable. So there you have it folks. If you want to pay through the nose for sub-standard food, and be viewed as enemy #1 by the senior staff, have at it. Personally, I don't feel the need to drain my bank account for that kind of experience, especially since I had significantly better service and food on the Carnival Conquest last November. Read Less
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