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2 Helpful Votes
Sail Date: July 2019
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done several Cruises and it is1 -1.5 stars at best. So in summary I paid a six star price for a 1 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Cabins are rusted, no AC working, crew is not allowed to speak any other language then English and they are Latin Americans. The quality of the meals is the worst ever I have, the lowest quality and charged as a 6 Stars. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. This is the worst cruise I ever gone and not worth a Penny is TRASH.. Read Less
2 Helpful Votes
Sail Date: June 2018
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment ... Read More
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment on board. The Ports in Greece were very disappointing to us. Disembarkation was the worst I have ever experienced. 2+ hours to disembark a ship of this size. For the cost of this sailing we could have helicoptered between our favorite golf courses in Ireland/Scotland. Rented a luxury home in Napa Valley for a month. Will not ever rely on Silversea quality again. We could not have been more disappointed overall. The quality of beverages we could order was crazy poor. The Pizza restaurant could not make a crispy pizza no matter how many times I sent one back. I asked for Don Juan Tequila they could not get any?? I feel like the breakfast buffet was the worst of all. Read Less
8 Helpful Votes
Sail Date: December 2017
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest ... Read More
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest queen bed I’ve ever seen. Food was mediocre at best. I found plastic shards in my burger, that they had the nerve to call a Waygu Beef Burger. My last morning I ordered eggs Benedict, as expected, yolk was solid and inedible. My wife took a bath and tub leaked all over the carpet in dressing room ( required two maintenance workers several hours to fix, but carpet was wet.) We weren’t able to eat in La Terazza or the Expensive place because reservations should of been made before the cruise left Ft. Lauderdale. My Butler told us that the good restaurants were booked solid. How am I supposed to know this? My bad. Port of Key West was a tourist trap and depressing(except for the roosters, roaming freely, it was the highlight of the cruise.). My wife’s room card needed to be replaced twice, as it wouldn’t open Suite, one of the girls at reception mentioned it might be because the cell phone screws up the key card? Really? Nice job making us feel like it was our fault. We supposedly had Premium WiFi but it was spotty at best. I guess 50 miles off Florida you’re in the Bermuda Triangle where TV or Internet is nonexistent. Couldn’t even watch Sunday Football!!! Silversea, here’s a word for you...TECHNOLOGY! Get with it. Our Butler was great and helped us stock the fridge and serve meals. Also did our laundry which was excellent. The life boat drill was a joke...they were so busy squeezing us into a small part of the decking, no one ever explained how to use the life vest!! Glad there wasn’t an emergency because this didn’t make me feel safe. The wine served was below average wine but you could purchase great expensive wine but I was so food sick, drinking was not a priority. Then we get off the ship and find out another cruise ship had to turn around and return to port because of food poisoning. Hmmmm...if you decide to go on this cruise please take my advice and bring Pepto and Tums....Imodium might also be a good idea. I’ve lived and eaten in NYC for over 30 years and I’ve never felt as low as the Hostess at La Terazza made me feel when she said, “we are totally booked and there is a Very very long waiting list also”. But she said she’ll try and let us know by phoning our Suite. Yes! We got a phone call in our suite! No they could not seat us at all....explain to me why I would ever go through this again? If you can’t seat 2 people for dinner at 8-9 pm, you are in the wrong business.! Read Less
14 Helpful Votes
Sail Date: December 2017
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down ... Read More
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down from your plates on your meals. This was because the Restaurants Air Conditioning system was malfunctioning for the entire cruise. Almost every passenger that I met was complaining but the ship's staff just kept making excuses and tried to poo poo the situation. Even the ships water system had to be shut down for many hours because of mechanical failure. I have attempted to speak with Silversea corporate office about this horrific experience but they would NOT return any of my phone calls when we returned. I would stay away as far as possible from Silversea - they are even close to how they advertise themselves and they wont even return phone calls to discuss the disaster!!! Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over ... Read More
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over $30,000 on this 12 day cruise and they will not even respond to our inquiry. The menu was nearly all meditteranean and had very little variety and no local fare. The wine list was below par for the price. The staff, room attendants, bar tenders, waiters, etc were extremely nice. The shore excursions were cut short due to mass confusion on disembarking, thus getting us off the ship too late for the full itinerary for which we paid. The concierge desk was polite but totally helpless. The fact that no one from this company will have the decency to return our calls or emails is proof enough that they are NOT user-friendly. Run far and fast from Silversea. Seabourn, Oceana, and others are far superior for much more reasonable fares. You've been warned. Read Less
6 Helpful Votes
Sail Date: August 2017
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only ... Read More
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only one that delivers a excellent service and quality of food, the rest the food was good but service is mediocre at best. the bars services were terrible as well very limited options on beverages and personal that seems they do not understand nor care what you ask for. in the grill the services was terrible either lunch, drinks or dinner, the manager was looking us play games without any concerns of what we order o need to dink or eat he was more concentrated on the games than in service!! we where a group of 8 people all well traveled and with high expectations from Silverseas and where not met. also the shows where a joke, no production, nice voices but all the same every night. Suite was a good size with nice bathroom ( dated but nice room) the ports and access to the cities where the best part. the humidor are well attended with a very professional staff ( Peter) there we received the service we where expecting in all the ship but it looks like peter was the best waiter in the ship. will definitively not come back to!! Read Less
9 Helpful Votes
Sail Date: July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
2 Helpful Votes
Sail Date: June 2017
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each ... Read More
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each meal would take 3-4 hours to finish. The wait staff didn't bother to remember our names even though they had ipads with our names and pictures while taking our orders every time. We gave up on eating at the restaurant, was just tired of having to wait so long for bad food and service. We end up just ordering burger and fires from room service on most nights. Over all the staff were nice and friendly but that is expected in any service industry. I can't comment about the shows because they were usually almost over when dinner was done. Luckily, we only booked 2 excursions through SilverSea. It was nothing special, big bus, time limits and local guides. We found that booking a local privet car and guide at the port was the way to go. We got to see and go to places where the big buses can't go. So why did I book with Silversea? It was on the recommendations of friends who averages 100+ sailing days per year with Silversea. Long story short, they and many other guests were booking their next trip on other cruise lines while we still had 8 days left on this cruise. I personally will not be booking with Silversea again. I'm looking to book on a new cruise line by a major luxury hotel brand. Read Less
7 Helpful Votes
Sail Date: June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
7 Helpful Votes
Sail Date: May 2017
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to ... Read More
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to sail with SilverSea. I am going to write this according to the guide on this site. Then at the end I will add several other experiences we had during our cruise. We chose the Silver Wind and the 14 day Mediterranean cruise from Monaco to South Hampton, England. We went back and forth between this and the Silver Muse (their newest ship) due to the locations and it being a longer trip, also flight was included in the price. The flight out (which we upgraded to first class) was very well done and the travel to the ship was well done. The embarkation process was well managed and we made it to our cabin just fine. Shortly after that we had the mandatory muster and safety briefing. That's where the missteps began. The drill was a joke. We were told that in an emergency they wanted us to muster in a small room so we will be comfortable and still be able to experience luxury. Not what I want in an emergency, I want to be safe. There was a drill several days later where the captain accidentally left the ships mic on and was heard saying, "This is not good, or what's supposed to be happening." as well as, "What's going on?". Not what you want to hear from the captain of the ship. As a former Marine who has served on ships I told my wife that we would be better off doing our own thing than following their instructions. The overall feel of the ship is that it's very tired. The decor is outdated, the rooms have at best 3 star hotel (the $50 a night ones) amenities. The linens were warn and overused. There was wallpaper pealing and you could hear some bolts (or some metal) rattling in the walls. The food, which is one of the highlights SilverSea boasts was very okay. The menu doesn't change nearly the whole trip, which on a 14 day cruise and only 4 options gets old very fast. The changes they do make were so minor they were unnoticeable. We were told several times that they were unwilling to bring us food to certain areas of the ship (even though they will tell you prior that you can order food to you on call). There were no meals we had that had any "WOW" factor at all. I will say that the alcohol flowed, there were no issues there. The entertainment and activities were, again, very okay. Not at all the caliber we would expect from a cruise-line like SilverSea claims to be. We got to meet several of the actors (most were nice, one was very cold and wouldn't even acknowledge that my wife said hello). The bartenders were un-attentive on the pool lounge (which was never busy). Being a small ship there weren't many on ship activities. We mostly hung out in our room if we weren't off shore as there wasn't much to do. The shows started late and were short. The "disco" which we asked for, lasted all of 20 min and played Barry Manilow, not exactly dance music. The service was split. Our butler did everything he could to make us happy, as well as the one bartender we found that knew his job well. Outside of that most of the crew was pleasant, but it felt forced. There were exceptions, some of the crew that came on the (very overpriced) excursions with us and got to know us were kind. But the host/hotel staff was 1 star at best. We had several issues (room flooded, downgraded room, equipment not working in the room, etc.) and never have I ever been treated so poorly by management. More on this in a moment. The ports were all nice, but not well planned or executed. The excursions as mentioned above were way overpriced (we booked several of the same, if not better for much cheaper), and not what were advertised. We did kayaking in Spain and were never told what to bring. The company that ran the excursion did fine, but were shocked when no one brought an SD card for the pictures they took of us with their Go-Pro. We gave them our email with the promise that they would send them to us and have still not gotten them. I paid to go to the Andalusian horse tour with the understanding that we would get a tour., and show. While we did get a show we were not able to take pictures of it, and there was NO tour whatsoever. Overall: We were told, "No we won't do that for you" way more than any other all inclusive I have done. The ports aren't well set up unless you spend half of your day going to the lectures. You would think there would be well researched ideas in their paper they give you the day prior so you can plan. General feel that SilverSea already had our money and was suffering us during their voyage. The most glaring issue was when our room flooded. I don't know if there was a lack of maintenance, or if this was from a fluke accident. Our room as well as our neighbors room flooded. The way that management handled this was similar to how a poorly ran restaurant would handle the situation. We had no notice when we got back to our room that there had been a flood, we just walked in to a wet floor. We summoned our butler who assured us that not only the issue but that we would be taken care of. This is where the glaring lack of care from upper management became painfully apparent. We were told the issue would be resolved quickly so we went up to the pool area and waited with some of the friends we had made on-board. Two junior officers came and told me that they were working on the issue. I told them that with the smell (it was apparently a sewer line that had spilled in the room) that we would like to be moved to a different room. He was very hesitant and said he would have to check on what they could do. He then sent our butler up to us and told us that they had a downgraded room for us to stay in. We were told to grab what we needed and to move our stuff for the next day into this other room. The room was one of the front two rooms on our same deck. The reason we booked the middle of the ship was (at our booking agents recommendation) because the front was a much harsher ride. He was absolutely correct in this explanation as I only was able to get 2 hours of sleep, and my wife who had an ear infection became sick. The only interaction we have yet had from the upper management has been a free evening to La' Champagne, and a letter saying, "Congratulations on the honeymoon, sorry for the inconvenience.", we were also given a bottle of champagne; which being as rocky of a ride the front of the ship was and the fact that my wife was ill, the last thing we wanted to do was drink. We also had champagne everywhere we went, so getting a free bottle of what we already had for free was a hollow gesture. Since I couldn't sleep I decided to go and check our room then I went down to the library and read. Our original room had a very musty smell in it. After telling this to our butler who happened to come by the library he said that we should bring our concerns to upper management and see what they can do. I then told reception (who barely took a note) and expressed my interest in speaking with someone higher up than I had about the issue. The SAME junior officer came down and told me that they were working on it. Not an encouraging experience. The solution they had was to spray a heavy deodorizer on the carpet. It was so strong that we had to leave the room and our balcony door open for the rest of the day and stay in the downgraded room. So we spent nearly 2 full days in a downgraded room. Not the type of treatment I would expect from a cruise line that boasts attention to guests needs and second to none service. We were simply told that whenever we wanted to we could move back into our room. No one told us that it was prepped and ready and that the smell was gone. After I sent an email from the ship to their corporate office we were offered to upgrade to a very front of the ship Royal suite. Ignoring that this was at the front of the ship, it just showed us that they had the room free from the start of this issue and chose to downgrade us anyhow. There were many other missteps that happened. Since we got back I have emailed with both our booking agent as well as their customer service with no response that anything would be done about our experience. At this point I have no faith in this cruise-line and would encourage you to look at anything else. We would not go again. Sorry this is so long, just wanted to be thorough Read Less
11 Helpful Votes
Sail Date: July 2015
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs ... Read More
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs of wear in the cabin (carpet peeling away from bottom of the closet walls etc) the impeccable cleanliness of the ship overall really made it a non-issue except for one thing. The AC was weak in most parts of the ship and seemed unable to keep our cabin cool when the sun shone on our side of the ship. A fan was provided and provided relief but wasn't the most attractive thing to have cluttering up the cabin. Many complaints from other passengers on that score. On to the food and Wine. BIG disappointment here! This is our second SS's cruise along with one on Crystal and I have to say that there a corners being cut. The wine on our last SS's cruise was not just good, it was memorable. An Oregon Pinot was open pretty much the entire trip and it was delicious. This time, their in room choices were OK at best, even after the Sommelier, Mike upgraded our room selection. In the dining room, a Ferrari-Carano Chardonnay was a "premium" selection one night. The food was adequate but uninspired. The itinerary emphasized the local sourcing and while there was a menu icon for locally sourced items I only saw it used twice in 10 days. The menu at LaChampagne, the premium restaurant did not change once in 10 days. Staff were amazing, Naia our personal butler went above and beyond to make up for any shortfalls elsewhere on the trip. The bartenders and wait staff were professional, knowledgeable and courteous. Highly recommend the Silver Spirit cocktail!! Facilities and entertainment were about what you would expect from a small ship. Itinerary was excellent but this was where my biggest issues with the cruise line occurred. We were diverted from our scheduled stops twice on the cruise. First was a substitution of Messina Sicily for Siracusa, apparently due to a water production issue that had to be dealt with in port although we could never get a straight answer from the staff. Since Messina is an industrial town, we had to spend 3 hours on a bus to Taormina to see what Sicily really had to offer. Last stop (Venice) was the deal killer though. We didn't go to Venice, we went to the industrial port of Porto Marghera. We had to settle for 45 minutes by bus and another 30 minutes by boat to get to Venice. Each way. Boat service from the actual port of Venice to Saint Marks was sporadic and ended at 5:30 with the big celebration and fireworks show at Midnight. We were told we were on our own for transportation to the port from then till 3:00AM which was the last bus back from the port to the ship. We booked the trip in what we know would be a hot July specifically to be able to watch the fireworks from the ship but we were too far away to see anything. Porto Marghera was a dingy ugly industrial port and our cabin view was of a construction site flooded with foul, fetid, mosquito infested water. It stank! I only wish I could attach a picture to this review so you could see how utterly disgusting it was. While pursuing a fair resolution, Silver Seas referred us to the fine print of our ticket which says " Porto Marghera will be used for your Disembarkation on July 19th". What the ticket did NOT say was that we would not be at the actual port of Venice as scheduled on the 18th. I would have had no problem with a short run from Venice to Porto Marghera late on the 18th and disembarking from there, what I resent is the missing time in Venice itself. SS's told me that our travel specialist (Vacations to Go) was notified of the change in January. They are the #1 booker for SS's and they said that NO such notification was given. SS's is standing by the language in their ticket and insists that we were adequately notified, conveniently overlooking the fact that by the time we got that notification (in the ticket) our cruise was already non-refundable. Neither we, nor Vacations to Go were able to get ANY sort of accommodation from SS's. Let Me sum up: -Silver Seas was once but no longer is a 6 star cruise line. They are a 4.5 at best. -They have cut significant corners on food and wine since our cruise On the Silver Spirit a few years back. - They place their passengers interests last and are unapologetic when called on it. Stick with Seaborn or Crystal if you want a truly 6 star cruise experience. Read Less
Sail Date: September 2012
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself ... Read More
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself bewildered at how this experience could be rated 6-Star Premium. Service was very good, but no better than any other cruise we've been on. I don't understand the private butler concept because one butler worked many rooms. The first two times we called for room service we waited 50, then 40 minutes, for a simple order, which arrived cold and had to be returned. The butler apologized explaining that it was a busy time for him. All around the ship it seemed to go unnoticed that things need upkeep. Poolside tables would not be bussed for long periods after a guest vacated. On several days we sat at a dirty table and waited an unusually long time before someone cleaned up the previous trash. The pool deck is surrounded with glass walls, which were beautiful the first day. But by the end of the trip these walls were opaque with salt film, unpleasant to look at and impossible to look through. I'm sure the glass was never cleaned. This was annoying when there was so much beautiful Mediterranean coastline along the way. The cabin carpet was old and worn. My veranda floor had rotting wood with rusty nails tacking it down, unsightly rusting door hardware and foam door seals disintegrating and mostly gone. In one of the main dining rooms, ceiling trim was separating from the wall. Many walls on the ship are covered with a cheap vinyl. These things would not be so notable in a cut-rate cruise but I did not expect this worn out environment on the 6-Star Premium cruise I was sold. Hangars for pants in my closet wouldn't hold my pants because the metal clips that hold the cuffs were old and weak. Often I would go to my closet and find my dress pants had fallen to the floor. When I asked my butler for new hangers he apologized, saying they were all like that. Not a deal-breaker itself, but many little things eventually create a big picture. We love fresh fish, something we expected a lot of on this level of cruise. I could not believe we were cruising in the Mediterranean for 11-days, stopping every day in ports with major fresh fish markets, and we could only get frozen fish on the ship. This was very disappointing. We ate in every restaurant on the ship. Overall, we would rate the food and wine as average. No better than any other cruise we've been on and certainly not what we expected on this trip. My biggest complaint is regarding my feedback to Silversea. My cruise consultant called me after the trip to ask how it was (impressive gesture). I gave her these highlights. She asked if I would write a letter and attach the photos I had taken of our rotten wood and rusty door veranda. I took the time and did it. She called back saying this was totally unacceptable and she would elevate my experience to her superiors. After several emails and a voice mail to her over the past 5 months I have heard nothing from Silversea. I am still looking for that 6-Star Premium cruise. Silversea Wind did not deliver it. Read Less
7 Helpful Votes
Sail Date: June 2011
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not ... Read More
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not a good start. Once on the ship we had a nice room but not cleaned properly, there were remnants of the previous cruiser left in the room (under the bed and atop the wardrobe). The ship was clean, the food was good not great. The high light was the tour by dinghy, informed guides and made sure you were well taken care of during the trip. We received our final bill asking if we wanted to contribute to an education fund for the employees, we did not but were charged anyway. The nightly entertainment was a collapsable keyboard with singer, YIKES. The cruise line told us that if we should rate them as a 5, a ding right there for asking! Not something I would repeat. Read Less
2 Helpful Votes
Sail Date: March 2019
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They ... Read More
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They block with rope between 429-431 & 433-435 other than that it was fine so you step over to get to the main dinner restaurant and elevator . For people confusion there was no 430 or 434 . The newspaper was a day behind unfortunately the sad part it was on the tv & in your itinerary . Free movie, free tv show episode , menu , live tv with 20 channel. The fitness centre was great so there were 2 separate and new machine call scale runner for kid to understand it like the the dog walker treadmill in Jetson . There no elevator to deck 9 . You can tour other sliver sea ship and eat for a day but be back on your original boat by 6pm. Not lot of kids around 6 with 2 babies what hear about the sliver spirt there was about 6-8 on that boat. Show room and card room was master so was the library and panorama lounge. Read Less
3 Helpful Votes
Sail Date: September 2018
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a ... Read More
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a complete makeover - - not just a change of the carpet - - a complete makeover. It needs to be modernized both as to technology and aesthetics - - furniture and furnishings. Also, the engine room smell in the middle of the ship needs to be completely resolved! The crew and the service were the best part of our experience. The food in La Terrazza was very, very good, the food in the Restaurant was good, but not exceptional. Hot Rocks was okay - - a bit messy until the chefs cooked our meal for us. Our meal in La Dame was very disappointing - - who rolls Dover Sole? You're catering to people who have options and are blessed to experience some of the nicer things in life. Yes, we are on a cruise ship, but comparing the luxury you advertise to the luxury offered at some of the fine hotels (e.g., Four Seasons and small Relais Chateaux hotels), they are superior to you - - - you need to step up your game. We would not sail on the Silver Whisper again - - maybe a new Silver Sea ship but not a ship that is nearly 20 years old. Read Less
3 Helpful Votes
Sail Date: September 2017
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with ... Read More
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with Silver Seas we sailed through the Panama Canal in 2010. Our experience in 2010 was the reason we sailed again in 2018. In 2010 we were treated as if we were royalty. In 2018 we were treated as if were a step above common folks. We were not treated to a similar 2010 experience not even close. We were on a tour in Boston to the JFK Library and the tour guide asked how many people would recommend Silver Seas and no one raised their hand. His comment was he would buy everyone a second desert that night, no one laughed. Let's do the math we we stayed on the 9th deck with a veranda for 11 nights it cost me approximatly $675.00 a night and my wife $675.00 or $1,350.00 a night. This did not include our airfare to and from or our tours. The ship met us in Montreal we stayed at the William Gray a boutique hotel in old Montreal for $400.00 we spent an average of $300.00 a day on food and drinks and our accommodations and food was outstanding. $700.00 verses $1,350.00. On our 2010 cruise our butler serviced three cabins on our 2017 cruise our butler serviced 15 cabins. My wife was never escorted to dinner this year. I'm not saying our butler performed poorly this year this year to reach the butler I had to use the telephone I called and he promptly responded. In 2010 I didn't use a telephone to reach the butler the butler anticipated our schedule that year. Breakfast was great every day plentiful with too many selections tasty along with excellent servers. Lunch on the pool deck was fantastic along with exceptional service. Dinner on the fourth floor was average often I never saw anything that looked appetizing. I did see hamburger offered twice each night. I did have a few good meals. The service was uneven servers were assigned many tables and as a result servers over served dinner tables often stumbling over each other and asking redundant questions. It appeared that they couldn't determine what color of wine I was drinking. I thought they knew what color of wine I was drinking by the shape of the wine goblet p, but they couldn't. I wii say eating at their Italian restaurant was excellent and if you do ask for Davide our favorite server, he made us feel special. After all isn't that what we all want! Wine selections were great. Liquor selections were old fashion especially in their tequila choices. Nothing special. Oliver in the bar was outstanding. On my first cruise in 2010 I was given a special kitchen tour because I had charged my trip using my AMEX Platinum card. The chef told me he could get me anything I wanted with 24 hour notice. This year I decided to put him to the test. I asked for frog legs I was told they would check. I was told no frog legs. I didn't feel special. I thought the ship hadn't made port in Halifax, Portland, Maine or Boston surely in one of those ports they could have found frog legs! Read Less
Sail Date: April 2017
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize ... Read More
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize thus the new passengers had to find other new passengers in order to have a good time. This segment from Dubai to Athens had fewer new passengers due to the possible danger passing Yemen and other countries in the news but the tours to Luxor, Petra and Gisa were very worthwhile and Silversea takes precautions and has never had a threatening incident. The familiar crew on the Whisper helped make the trip more enjoyable. On the next segment from Athens to Monte Carlo, it was reported that 160 new passengers would board so I'm sure they outnumbered the tired world cruisers but we have cruised the Mediterranean many times and had seen many portsand we departed the Whisper in Athens. The food was wonderful in all dining venues and tasted better than I had remembered. The evening entertainment was professional and entertaining, Day lectures were educational and worthwhile and included a travel professional who highlighted the upcoming tours with a visual presentation describing history and cultural advice and additional sights. On days at sea, two speakers entertained passengers, one on British spies during World War 1 and two The other speaker told us his fascinating experience in Africa with camels. He actually rode by camel across the Gobi desert. Also on the British experience in Africa. The swimming pool was active with sun worshippers throughout the day as well as the hot tubs. Underwater exercises took place at 2 pm followed by water volleyball at 3. Read Less
37 Helpful Votes
Sail Date: December 2015
The last few holidays, we have traveled Cunard and loved it. Wanting to embark from the U.S., we decided to give Silversea a try. The marketing suggested upscale and the price certainly reflected upscale. From the outside things looked ... Read More
The last few holidays, we have traveled Cunard and loved it. Wanting to embark from the U.S., we decided to give Silversea a try. The marketing suggested upscale and the price certainly reflected upscale. From the outside things looked pretty great. Once we stepped into the cabin, we got a surprise. Start with stains on the floor, drapes, and outer bed blanket. Friends offered to cut the frazzles off the frayed and very outdated sofas. The glass coffee table was seriously scratched. The dressing table was less than one foot from the end of the bed. My husband had to climb over the bed while I dried my hair. The verandah floor was shop worn and had two plastic sitting chairs with no cushions, and table. I suppose you could have put your foot up on the table for relaxing. Our room, 626 was noisy. It had a loud vibration. We thought the food was delicious and beautifully presented. We also found it difficult to get reservations at the other restaurants. Service started out great. After New Years, the staff size decreased. And they seemed less interested in pleasing. A good training motto for staff might be, "A 1000 dollars a day for our clients means you give them 1000 dollar service for each day!" While the cruise was all inclusive, I don't drink alcohol but like virgin mojitos. After New Years, I was told the limes and mint were gone. Sorry! Food also went down hill after New Years. My biggest surprise, was the spa. The prices were right in line with Four Season, Regent Cruise, etc. The robe I was given had a big rip. And the waiting area included a few dark brown sofas and tables. Something you would find in a medical clinic waiting area. The refridg had nothing in it. The staff were chatting it up. It was not a place to relax. And….if you wanted to use the warm stone chair, whirlpool or sauna, you were asked to pay another 29 dollars. Not one thing about this spa said, "awww." We bought our tickets in March and paid 11k per person. We met other guests who paid as little as 6k. The cruise gave us 1000 to spend "in-house." Right after New Years, the internet connection (we used 250 to buy minutes) went out. It stayed out for the rest of the cruise. Some of the passengers were offered a 50 (nonrefundable credit.) Had they offered the credit sooner, I may have used it in the gift shop. I let the hotel director know right away about our room, and within the hour, he came to the cabin. Very attentive. We booked our own excursions as the excursion planned by the line were not appealing. There were some nice thing about this cruise, however the bad outweighed. We won't use it again. Read Less
8 Helpful Votes
Sail Date: August 2015
As longtime luxury cruisers (we've been regulars on Seabourn and Silversea and earlier on NCL, Holland America and Royal Caribbean), our recent experience on the Silver Wind was, in a word, "MEH." Our Venice check-in was ... Read More
As longtime luxury cruisers (we've been regulars on Seabourn and Silversea and earlier on NCL, Holland America and Royal Caribbean), our recent experience on the Silver Wind was, in a word, "MEH." Our Venice check-in was seamless--no lines, everyone very nice. The ship looked lovely from the outside as well. Unfortunately as an older vessel, the Silver Wind was certainly showing her age once we got inside. The carpets were worn/dirty, décor very dated and stuffy, railings rusted and chipped and overall ambiance just fair. Our cabin was perfectly fine--it had everything we needed and was very clean. Our butler was terrific and attentive as well. The deck space was tight--if you're sitting on a lounge chair on the upper deck (which was floored in yucky astro turf), joggers are running right past you. There are little if any private corners or nooks and crannies in which to set up. We were distressed to learn that on our first night, which was an OVERNIGHT in Venice, that no transportation was provided. WHAT?!?! What's the use in having an overnight in an amazing port if you can't get there? The chilly front desk folks were hard pressed to explain why. Also distressing was that the specialty restaurants were "sold out" or "waitlisted" even though we had begun the process months earlier. As for the food--eat off the boat! La Terrezza was acceptable and pleasant on the back of the boat, the main dining room was fine, though very catering-hall like, and Le Champagne was overpriced and over-long. The breakfast buffet was TERRIBLE, sorry to say and the food around the pool deck for lunch was cafeteria quality. Though nobody's fault, the demographic on this particular ship was a good 20 years older than our mid-50s. While everyone was very nice, it did have a geriatric-ward feel. Evening "entertainment" was weak at best--singers, classical music, singers and more singers. UNCLE! Bottom line: the itinerary was terrific and staff well meaning. The ship and food however were a solid C+. We'll go back to Seabourn, or wait for a new Silversea ship thank you. Read Less
5 Helpful Votes
Sail Date: June 2015
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being ... Read More
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being that it is their newest ship, are out of Victorian times and very dark, tired and depressing. TV in cabins is difficult to fathom out and you need glasses to view it as it is set behind glass and has a minute screen!! Food - a lot to be desired, badly presented, boring and certainly not 5* or 6*. Presentation needs a lot to be desired and quality of food definitely poor and uninspired. The upmarket "special restaurant La Champagne" where you pay $40 per head for the privilege, was so bad we walked out but were still charged. We waited 25 minutes from entry into the restaurant before anyone even spoke to us, offered a drink, menus or even a crust of bread!! It would have been nice to have seen the Captain or his "elite staff" even once on the ship apart from general introductions at the beginning. They were all in hiding. Compared to other cruise lines - Regent, Seabourn, Crystal, this ship or line comes way way done the list and certainly is not 6*. Very very disappointing. Read Less
3 Helpful Votes
Sail Date: March 2015
This was my first time on this ship AND i will be back BUT. PRO'S I expected much more for the money we have payed and what others were talking about. The ship is beautiful spotless and alot of quiet time spaces. very nice ... Read More
This was my first time on this ship AND i will be back BUT. PRO'S I expected much more for the money we have payed and what others were talking about. The ship is beautiful spotless and alot of quiet time spaces. very nice food choices. The restaurant was our favorite. My husband liked the Italian. . Lovely lovely surroundings. CONS. I have been on the Cunard the THE GRILLS , people who have this special service recommended it. I would ssay the SIOLVER SPIRT is like a big GRILLS> BUt, i must say the butlers were not attentive meaning ours. I heard others complain. I had to ask several times for tea. I had requested and this was not meeet on a daily basis. THe restaurant s the Rock is great,but the table was not cleaned after all of the grease from the live cooking. ( this was so sad). The food was delicious but who wants to be covered in grease on the table. The restaurant again was our favorite., BUT the waiters would forget and leave you unattentive. We change several times to another table, where we recieved great seervice. I must say there uniforms were sometimees dirty. There were spots on their ties. I guess there is no inspection. I just expected premier service in the look and there attire, shamefull i would say. The music duo in the rocks or lunch by the pool was ok, we must of heard the same 10 songs over and over. God was this annoying. Sometimes it is sooh hard to sit on a cruise and hear the same songs for 17 days. The tours, was lucky because the tour people at the desk did not not now alot of information about the tours. They were very poor. I think SS should go on some of thises tours first before they send us. I am talking about the Mexico tous mainly they were AWFULL at best. The otheres were great. The mexico tours were selling us real estate and telling us to come back and buy, really. I thought that the guests should have dress a little better than sloppy attire and try to evade dressing up on formal nights. I hope IF i choose this ship things will be better. There was alot of repeated custmers that said that SS is not the same, tooo bad. Read Less
1 Helpful Vote
Sail Date: October 2018
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call ... Read More
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call on rather than the time of year or size of boat. This cruise was the second time on Silver Whisper, a Baltic Sea cruise being the first time. On this cruise we liked its origination port of Monte Carlo and conclusion in Lisbon. Portugal is a very interesting country to visit and we will go back. We also thought most of the ports would be very interesting, or provide access to exceptional Spanish cities. As we found out, Malaga and Cadiz allowed us to visit Granada and Seville, both the gems of Andalusia. Most of the tours were very good although on whole we thought Seabourn's tours are better. One tour to Granada was wait listed so we opted to use our travel agent to set up a private tour. Otherwise the ship's tours of Seville and Barcelona were excellent! Once you come back for a second cruise you become a member in their Venetian Society, and they hosted a remarkable excursion one evening in Barcelona that was very good! We normally try to book the larger Silver Suites which are similar in configuration to the Seabourn suites. Our suite, however, was better than the Seabourn suites by being wider and more spacious. We especially like their hot rock feature on the Pool deck, which we enjoy immensely! The October time frame was nice from a temperature perspective, but the captain skipped two ports due to high winds/seas so there is a trade off for booking at end of the season. Crew was very nice and the butler element is a nice touch not present on Seabourn. On previous trip in Baltic Sea we hit all of the restaurants, but this time, due to the presence of a wine tour group, most of the evenings were already booked. As such we were unable to compare with previous dining experience. We generally do not go to the Restaurant on deck 4. All in all a cruise that was very memorable! Read Less
Sail Date: July 2018
I Originally looked at the destination, followed by the ships proposed luxury level followed by the amenities primarily the possibilities for the restaurants. it was my wifes 55th birthday during the cruise and was planning to have ... Read More
I Originally looked at the destination, followed by the ships proposed luxury level followed by the amenities primarily the possibilities for the restaurants. it was my wifes 55th birthday during the cruise and was planning to have somthing special with a special dinner among other things. WRT to the destination and ports my evaluation is 8.5/10 WRT to the luxury level ins suite my evaluation is a 9/10 WRT to overall luxury level of the ship 8/10 WRT to the entertainement, an specially the evening show at the auditorium my evaluation is 10/10 WRT to access to the restaurants my evaluation is a 5/10 as I had been trying to make a reservation ( including a special note to my profile) since the day I confirmed my reseravtion ( clos to 2.5 months before the cruise date) I was not able to do so ( La dame restaurant). other nights I was on a wait list and this is only when I was on the ship. so generally for that portion I would not recommend Silverseas for other amenities 50/50 Read Less
1 Helpful Vote
Sail Date: June 2018
I've done silver seas cruise before and had a really good experience. The ports of calls are spectacular. We had to divert from Santorini which was the most anticipated port for us. This was a bummer but the captain decided to ... Read More
I've done silver seas cruise before and had a really good experience. The ports of calls are spectacular. We had to divert from Santorini which was the most anticipated port for us. This was a bummer but the captain decided to re-route to a different port and substitute rather than spend another day at sea. We ended up going to Corfu which was such a great experience and so beautiful. This was really nice. So everything worked out well and we still saw a lovely place. The staff were all so friendly and helpful with such amazing attitudes. They made it a point to remember us by name and great us like they knew us already--impressive. The cruise director was great. We loved the idea of being in a different port every day. Cruising over night and arriving the next morning. The schedule was great. I only have one query as I booked a private gondola ride in Venice. I got a call from the activities director I guess early that day saying that they had booked us on a shared ride 4 guests. He proceeded to tell me that it's the same as a private ride and really no big difference blah blah. So I went with it. At the activity we were with another 8 individuals. we ended up two boats of four and one couple had a private gondola ride with music serenade. We were sitting with the other couple staring at them the whole time and really being forced to have conversation...... This couple was also dealt the same hand and were not too happy about sharing a gondola. If I booked a private tour obviously I wanted this experience to be very special with just my wife on her first trip to Venice. That took away from that. We still enjoyed it but the intimacy was taken away from us. Read Less
2 Helpful Votes
Sail Date: April 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
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