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6 Helpful Votes
Sail Date: August 2017
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only ... Read More
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only one that delivers a excellent service and quality of food, the rest the food was good but service is mediocre at best. the bars services were terrible as well very limited options on beverages and personal that seems they do not understand nor care what you ask for. in the grill the services was terrible either lunch, drinks or dinner, the manager was looking us play games without any concerns of what we order o need to dink or eat he was more concentrated on the games than in service!! we where a group of 8 people all well traveled and with high expectations from Silverseas and where not met. also the shows where a joke, no production, nice voices but all the same every night. Suite was a good size with nice bathroom ( dated but nice room) the ports and access to the cities where the best part. the humidor are well attended with a very professional staff ( Peter) there we received the service we where expecting in all the ship but it looks like peter was the best waiter in the ship. will definitively not come back to!! Read Less
9 Helpful Votes
Sail Date: July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
2 Helpful Votes
Sail Date: June 2017
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each ... Read More
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each meal would take 3-4 hours to finish. The wait staff didn't bother to remember our names even though they had ipads with our names and pictures while taking our orders every time. We gave up on eating at the restaurant, was just tired of having to wait so long for bad food and service. We end up just ordering burger and fires from room service on most nights. Over all the staff were nice and friendly but that is expected in any service industry. I can't comment about the shows because they were usually almost over when dinner was done. Luckily, we only booked 2 excursions through SilverSea. It was nothing special, big bus, time limits and local guides. We found that booking a local privet car and guide at the port was the way to go. We got to see and go to places where the big buses can't go. So why did I book with Silversea? It was on the recommendations of friends who averages 100+ sailing days per year with Silversea. Long story short, they and many other guests were booking their next trip on other cruise lines while we still had 8 days left on this cruise. I personally will not be booking with Silversea again. I'm looking to book on a new cruise line by a major luxury hotel brand. Read Less
7 Helpful Votes
Sail Date: June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
7 Helpful Votes
Sail Date: May 2017
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to ... Read More
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to sail with SilverSea. I am going to write this according to the guide on this site. Then at the end I will add several other experiences we had during our cruise. We chose the Silver Wind and the 14 day Mediterranean cruise from Monaco to South Hampton, England. We went back and forth between this and the Silver Muse (their newest ship) due to the locations and it being a longer trip, also flight was included in the price. The flight out (which we upgraded to first class) was very well done and the travel to the ship was well done. The embarkation process was well managed and we made it to our cabin just fine. Shortly after that we had the mandatory muster and safety briefing. That's where the missteps began. The drill was a joke. We were told that in an emergency they wanted us to muster in a small room so we will be comfortable and still be able to experience luxury. Not what I want in an emergency, I want to be safe. There was a drill several days later where the captain accidentally left the ships mic on and was heard saying, "This is not good, or what's supposed to be happening." as well as, "What's going on?". Not what you want to hear from the captain of the ship. As a former Marine who has served on ships I told my wife that we would be better off doing our own thing than following their instructions. The overall feel of the ship is that it's very tired. The decor is outdated, the rooms have at best 3 star hotel (the $50 a night ones) amenities. The linens were warn and overused. There was wallpaper pealing and you could hear some bolts (or some metal) rattling in the walls. The food, which is one of the highlights SilverSea boasts was very okay. The menu doesn't change nearly the whole trip, which on a 14 day cruise and only 4 options gets old very fast. The changes they do make were so minor they were unnoticeable. We were told several times that they were unwilling to bring us food to certain areas of the ship (even though they will tell you prior that you can order food to you on call). There were no meals we had that had any "WOW" factor at all. I will say that the alcohol flowed, there were no issues there. The entertainment and activities were, again, very okay. Not at all the caliber we would expect from a cruise-line like SilverSea claims to be. We got to meet several of the actors (most were nice, one was very cold and wouldn't even acknowledge that my wife said hello). The bartenders were un-attentive on the pool lounge (which was never busy). Being a small ship there weren't many on ship activities. We mostly hung out in our room if we weren't off shore as there wasn't much to do. The shows started late and were short. The "disco" which we asked for, lasted all of 20 min and played Barry Manilow, not exactly dance music. The service was split. Our butler did everything he could to make us happy, as well as the one bartender we found that knew his job well. Outside of that most of the crew was pleasant, but it felt forced. There were exceptions, some of the crew that came on the (very overpriced) excursions with us and got to know us were kind. But the host/hotel staff was 1 star at best. We had several issues (room flooded, downgraded room, equipment not working in the room, etc.) and never have I ever been treated so poorly by management. More on this in a moment. The ports were all nice, but not well planned or executed. The excursions as mentioned above were way overpriced (we booked several of the same, if not better for much cheaper), and not what were advertised. We did kayaking in Spain and were never told what to bring. The company that ran the excursion did fine, but were shocked when no one brought an SD card for the pictures they took of us with their Go-Pro. We gave them our email with the promise that they would send them to us and have still not gotten them. I paid to go to the Andalusian horse tour with the understanding that we would get a tour., and show. While we did get a show we were not able to take pictures of it, and there was NO tour whatsoever. Overall: We were told, "No we won't do that for you" way more than any other all inclusive I have done. The ports aren't well set up unless you spend half of your day going to the lectures. You would think there would be well researched ideas in their paper they give you the day prior so you can plan. General feel that SilverSea already had our money and was suffering us during their voyage. The most glaring issue was when our room flooded. I don't know if there was a lack of maintenance, or if this was from a fluke accident. Our room as well as our neighbors room flooded. The way that management handled this was similar to how a poorly ran restaurant would handle the situation. We had no notice when we got back to our room that there had been a flood, we just walked in to a wet floor. We summoned our butler who assured us that not only the issue but that we would be taken care of. This is where the glaring lack of care from upper management became painfully apparent. We were told the issue would be resolved quickly so we went up to the pool area and waited with some of the friends we had made on-board. Two junior officers came and told me that they were working on the issue. I told them that with the smell (it was apparently a sewer line that had spilled in the room) that we would like to be moved to a different room. He was very hesitant and said he would have to check on what they could do. He then sent our butler up to us and told us that they had a downgraded room for us to stay in. We were told to grab what we needed and to move our stuff for the next day into this other room. The room was one of the front two rooms on our same deck. The reason we booked the middle of the ship was (at our booking agents recommendation) because the front was a much harsher ride. He was absolutely correct in this explanation as I only was able to get 2 hours of sleep, and my wife who had an ear infection became sick. The only interaction we have yet had from the upper management has been a free evening to La' Champagne, and a letter saying, "Congratulations on the honeymoon, sorry for the inconvenience.", we were also given a bottle of champagne; which being as rocky of a ride the front of the ship was and the fact that my wife was ill, the last thing we wanted to do was drink. We also had champagne everywhere we went, so getting a free bottle of what we already had for free was a hollow gesture. Since I couldn't sleep I decided to go and check our room then I went down to the library and read. Our original room had a very musty smell in it. After telling this to our butler who happened to come by the library he said that we should bring our concerns to upper management and see what they can do. I then told reception (who barely took a note) and expressed my interest in speaking with someone higher up than I had about the issue. The SAME junior officer came down and told me that they were working on it. Not an encouraging experience. The solution they had was to spray a heavy deodorizer on the carpet. It was so strong that we had to leave the room and our balcony door open for the rest of the day and stay in the downgraded room. So we spent nearly 2 full days in a downgraded room. Not the type of treatment I would expect from a cruise line that boasts attention to guests needs and second to none service. We were simply told that whenever we wanted to we could move back into our room. No one told us that it was prepped and ready and that the smell was gone. After I sent an email from the ship to their corporate office we were offered to upgrade to a very front of the ship Royal suite. Ignoring that this was at the front of the ship, it just showed us that they had the room free from the start of this issue and chose to downgrade us anyhow. There were many other missteps that happened. Since we got back I have emailed with both our booking agent as well as their customer service with no response that anything would be done about our experience. At this point I have no faith in this cruise-line and would encourage you to look at anything else. We would not go again. Sorry this is so long, just wanted to be thorough Read Less
11 Helpful Votes
Sail Date: July 2015
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs ... Read More
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs of wear in the cabin (carpet peeling away from bottom of the closet walls etc) the impeccable cleanliness of the ship overall really made it a non-issue except for one thing. The AC was weak in most parts of the ship and seemed unable to keep our cabin cool when the sun shone on our side of the ship. A fan was provided and provided relief but wasn't the most attractive thing to have cluttering up the cabin. Many complaints from other passengers on that score. On to the food and Wine. BIG disappointment here! This is our second SS's cruise along with one on Crystal and I have to say that there a corners being cut. The wine on our last SS's cruise was not just good, it was memorable. An Oregon Pinot was open pretty much the entire trip and it was delicious. This time, their in room choices were OK at best, even after the Sommelier, Mike upgraded our room selection. In the dining room, a Ferrari-Carano Chardonnay was a "premium" selection one night. The food was adequate but uninspired. The itinerary emphasized the local sourcing and while there was a menu icon for locally sourced items I only saw it used twice in 10 days. The menu at LaChampagne, the premium restaurant did not change once in 10 days. Staff were amazing, Naia our personal butler went above and beyond to make up for any shortfalls elsewhere on the trip. The bartenders and wait staff were professional, knowledgeable and courteous. Highly recommend the Silver Spirit cocktail!! Facilities and entertainment were about what you would expect from a small ship. Itinerary was excellent but this was where my biggest issues with the cruise line occurred. We were diverted from our scheduled stops twice on the cruise. First was a substitution of Messina Sicily for Siracusa, apparently due to a water production issue that had to be dealt with in port although we could never get a straight answer from the staff. Since Messina is an industrial town, we had to spend 3 hours on a bus to Taormina to see what Sicily really had to offer. Last stop (Venice) was the deal killer though. We didn't go to Venice, we went to the industrial port of Porto Marghera. We had to settle for 45 minutes by bus and another 30 minutes by boat to get to Venice. Each way. Boat service from the actual port of Venice to Saint Marks was sporadic and ended at 5:30 with the big celebration and fireworks show at Midnight. We were told we were on our own for transportation to the port from then till 3:00AM which was the last bus back from the port to the ship. We booked the trip in what we know would be a hot July specifically to be able to watch the fireworks from the ship but we were too far away to see anything. Porto Marghera was a dingy ugly industrial port and our cabin view was of a construction site flooded with foul, fetid, mosquito infested water. It stank! I only wish I could attach a picture to this review so you could see how utterly disgusting it was. While pursuing a fair resolution, Silver Seas referred us to the fine print of our ticket which says " Porto Marghera will be used for your Disembarkation on July 19th". What the ticket did NOT say was that we would not be at the actual port of Venice as scheduled on the 18th. I would have had no problem with a short run from Venice to Porto Marghera late on the 18th and disembarking from there, what I resent is the missing time in Venice itself. SS's told me that our travel specialist (Vacations to Go) was notified of the change in January. They are the #1 booker for SS's and they said that NO such notification was given. SS's is standing by the language in their ticket and insists that we were adequately notified, conveniently overlooking the fact that by the time we got that notification (in the ticket) our cruise was already non-refundable. Neither we, nor Vacations to Go were able to get ANY sort of accommodation from SS's. Let Me sum up: -Silver Seas was once but no longer is a 6 star cruise line. They are a 4.5 at best. -They have cut significant corners on food and wine since our cruise On the Silver Spirit a few years back. - They place their passengers interests last and are unapologetic when called on it. Stick with Seaborn or Crystal if you want a truly 6 star cruise experience. Read Less
Sail Date: September 2012
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself ... Read More
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself bewildered at how this experience could be rated 6-Star Premium. Service was very good, but no better than any other cruise we've been on. I don't understand the private butler concept because one butler worked many rooms. The first two times we called for room service we waited 50, then 40 minutes, for a simple order, which arrived cold and had to be returned. The butler apologized explaining that it was a busy time for him. All around the ship it seemed to go unnoticed that things need upkeep. Poolside tables would not be bussed for long periods after a guest vacated. On several days we sat at a dirty table and waited an unusually long time before someone cleaned up the previous trash. The pool deck is surrounded with glass walls, which were beautiful the first day. But by the end of the trip these walls were opaque with salt film, unpleasant to look at and impossible to look through. I'm sure the glass was never cleaned. This was annoying when there was so much beautiful Mediterranean coastline along the way. The cabin carpet was old and worn. My veranda floor had rotting wood with rusty nails tacking it down, unsightly rusting door hardware and foam door seals disintegrating and mostly gone. In one of the main dining rooms, ceiling trim was separating from the wall. Many walls on the ship are covered with a cheap vinyl. These things would not be so notable in a cut-rate cruise but I did not expect this worn out environment on the 6-Star Premium cruise I was sold. Hangars for pants in my closet wouldn't hold my pants because the metal clips that hold the cuffs were old and weak. Often I would go to my closet and find my dress pants had fallen to the floor. When I asked my butler for new hangers he apologized, saying they were all like that. Not a deal-breaker itself, but many little things eventually create a big picture. We love fresh fish, something we expected a lot of on this level of cruise. I could not believe we were cruising in the Mediterranean for 11-days, stopping every day in ports with major fresh fish markets, and we could only get frozen fish on the ship. This was very disappointing. We ate in every restaurant on the ship. Overall, we would rate the food and wine as average. No better than any other cruise we've been on and certainly not what we expected on this trip. My biggest complaint is regarding my feedback to Silversea. My cruise consultant called me after the trip to ask how it was (impressive gesture). I gave her these highlights. She asked if I would write a letter and attach the photos I had taken of our rotten wood and rusty door veranda. I took the time and did it. She called back saying this was totally unacceptable and she would elevate my experience to her superiors. After several emails and a voice mail to her over the past 5 months I have heard nothing from Silversea. I am still looking for that 6-Star Premium cruise. Silversea Wind did not deliver it. Read Less
7 Helpful Votes
Sail Date: June 2011
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not ... Read More
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not a good start. Once on the ship we had a nice room but not cleaned properly, there were remnants of the previous cruiser left in the room (under the bed and atop the wardrobe). The ship was clean, the food was good not great. The high light was the tour by dinghy, informed guides and made sure you were well taken care of during the trip. We received our final bill asking if we wanted to contribute to an education fund for the employees, we did not but were charged anyway. The nightly entertainment was a collapsable keyboard with singer, YIKES. The cruise line told us that if we should rate them as a 5, a ding right there for asking! Not something I would repeat. Read Less
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