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4 Helpful Votes
Sail Date: June 2017
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best ... Read More
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best option - when we were in port, we saw these monstrous cruise ships with thousands of people on them. The Silver Shadow is a beautiful ship with only 382 passengers on board. There was ample space for all of us, peace and quiet on the ship and on tours, fabulous food, unlimited pours of champagne, and the best, most personalized service from our butler, maid and other crew members. The lectures were excellent and with great visuals, and the final musical was beautiful. The main dining room had a wide variety of food, and the waiters quickly learned our names and preferences. There are 2 sommeliers to help you with wine options. We were surprised to see people in the pool and hot tubs, but we had some lovely sunny days and the food at the pool deck is great! We took a float plane to Taku Lodge to see the glaciers and have a salmon lunch. A bear was sleeping in the tree and came down to help herself to salmon drippings, and then her cubs came down from another tree. We all took photos! Also took a steam train up White Pass. The scenery was spectacular, and it was a very special treat to be on a real steam train (built in 1947). Read Less
5 Helpful Votes
Sail Date: May 2017
We thoroughly enjoyed our cruise. The cruise went from good to excellent around day 6. The itinerary was fun and the host cities – especially Killybegs and Greenock welcomed us warmly even if the weather didn’t always cooperate. Most ... Read More
We thoroughly enjoyed our cruise. The cruise went from good to excellent around day 6. The itinerary was fun and the host cities – especially Killybegs and Greenock welcomed us warmly even if the weather didn’t always cooperate. Most important, the many employees that together made the cruise a great experience are the single biggest reason for Silversea success. Enthusiastic and eager to make their guests comfortable and feel welcome. That said, Silver Wind is looking tired and many of the amenities that are expected for a luxury experience are lacking. The in-room entertainment system is antiquated and not functional. When you want to escape and relax in your room, the old TV with limited features does not enhance your experience. It is one of the least attractive features on the ship. The cabin was spacious and the bathroom included a tub and shower - very good. Unfortunately, there was a lingering odor due to a poor ventilation system. You get the idea. Read Less
8 Helpful Votes
Sail Date: May 2017
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass ... Read More
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass of champagne. The ship is new and clean and still smells new. The stateroom is huge. The bathroom is big with a tub and shower. There is a walk in closet that's big. The deck looks beautiful. There are 2 televisions built into the mirrors with plenty of channels and lots of movies in all languages. There are 8 restaurants. They make home made pasta, fresh bread, pastry and gelato, all delicious. There is prime beef, Maine lobster and fresh fish, something for everyone. There is a superb wine collection, reasonably priced. Entertainment is not big production, Broadway type. If you're looking for that, you will be disappointed. It's not on this ship. They do have talented performers that are entertaining in many different venues. There is generally an older crowd and I think it tends to end early around 11:00pm, no midnight snacks but there is 24 hour room service. Service is really excellent in every venue. Every room has a butler and ours was excellent! I have few minor complaints. The boutique had one Silversea logo golf shirt for men. They had other shirts from another company that were very expensive yachting shirts but who needs or wants them. They have 2 jewelry stores with very expensive items, nothing even mid range. We found the sales people unfriendly and border line obnoxious. We always buy items on cruises and bought nothing on this one because of supply and attitude. Some of the other 6 star ships offer free wifi and limited free excursions. Silversea charges for wifi and all excursions. This is a mistake on a 6 star ship. Despite the minor complaints, we loved the ship, service and food and are planning another Silversea cruise. Read Less
4 Helpful Votes
Sail Date: May 2017
We chose this cruise for the itinerary but, this specific week, because of the weekend watching the Grand Prix in Monoco. We began in Barcelona, a city we were anxious to see. We enjoyed seeing all the Gaui buildings but La Sagrada ... Read More
We chose this cruise for the itinerary but, this specific week, because of the weekend watching the Grand Prix in Monoco. We began in Barcelona, a city we were anxious to see. We enjoyed seeing all the Gaui buildings but La Sagrada Familia was truly a work of art. It is a reason, in itself, to come to Barcelona. Cannes, even with all the crowds for the film festival, is a beautiful city. Monte Carlo (and the Grand Prix) speaks for itself. As does the charming little town of Portofino. It was so pleasant to just stroll around the town. The side excursion to Florence left us breathless and wanting to return. As did our stay in Rome and the sites we saw. Could not have asked for a more perfect itinerary. The ship was very luxurious. Our cabin was quite large and very well appointed. The choices for meals were many. And the menu in each of the restaurants was outstanding, meal after meal. There was enough entertainment to fill the evenings and it was all quite professional and enjoyable. The service by everyone was impeccable. Our personal butler could not do enough for us. Everyone always greeted us with a smile and hello - all the day long. It was obvious that everyone had the same mission - to make our stay aboard the very best. And it was. While you can't take credit for the weather - that too was perfect - the entire trip. All pre and post travel arrangements were very well done and took the stress out of our travels. Thanks SilverSea Read Less
7 Helpful Votes
Sail Date: May 2017
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to ... Read More
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to sail with SilverSea. I am going to write this according to the guide on this site. Then at the end I will add several other experiences we had during our cruise. We chose the Silver Wind and the 14 day Mediterranean cruise from Monaco to South Hampton, England. We went back and forth between this and the Silver Muse (their newest ship) due to the locations and it being a longer trip, also flight was included in the price. The flight out (which we upgraded to first class) was very well done and the travel to the ship was well done. The embarkation process was well managed and we made it to our cabin just fine. Shortly after that we had the mandatory muster and safety briefing. That's where the missteps began. The drill was a joke. We were told that in an emergency they wanted us to muster in a small room so we will be comfortable and still be able to experience luxury. Not what I want in an emergency, I want to be safe. There was a drill several days later where the captain accidentally left the ships mic on and was heard saying, "This is not good, or what's supposed to be happening." as well as, "What's going on?". Not what you want to hear from the captain of the ship. As a former Marine who has served on ships I told my wife that we would be better off doing our own thing than following their instructions. The overall feel of the ship is that it's very tired. The decor is outdated, the rooms have at best 3 star hotel (the $50 a night ones) amenities. The linens were warn and overused. There was wallpaper pealing and you could hear some bolts (or some metal) rattling in the walls. The food, which is one of the highlights SilverSea boasts was very okay. The menu doesn't change nearly the whole trip, which on a 14 day cruise and only 4 options gets old very fast. The changes they do make were so minor they were unnoticeable. We were told several times that they were unwilling to bring us food to certain areas of the ship (even though they will tell you prior that you can order food to you on call). There were no meals we had that had any "WOW" factor at all. I will say that the alcohol flowed, there were no issues there. The entertainment and activities were, again, very okay. Not at all the caliber we would expect from a cruise-line like SilverSea claims to be. We got to meet several of the actors (most were nice, one was very cold and wouldn't even acknowledge that my wife said hello). The bartenders were un-attentive on the pool lounge (which was never busy). Being a small ship there weren't many on ship activities. We mostly hung out in our room if we weren't off shore as there wasn't much to do. The shows started late and were short. The "disco" which we asked for, lasted all of 20 min and played Barry Manilow, not exactly dance music. The service was split. Our butler did everything he could to make us happy, as well as the one bartender we found that knew his job well. Outside of that most of the crew was pleasant, but it felt forced. There were exceptions, some of the crew that came on the (very overpriced) excursions with us and got to know us were kind. But the host/hotel staff was 1 star at best. We had several issues (room flooded, downgraded room, equipment not working in the room, etc.) and never have I ever been treated so poorly by management. More on this in a moment. The ports were all nice, but not well planned or executed. The excursions as mentioned above were way overpriced (we booked several of the same, if not better for much cheaper), and not what were advertised. We did kayaking in Spain and were never told what to bring. The company that ran the excursion did fine, but were shocked when no one brought an SD card for the pictures they took of us with their Go-Pro. We gave them our email with the promise that they would send them to us and have still not gotten them. I paid to go to the Andalusian horse tour with the understanding that we would get a tour., and show. While we did get a show we were not able to take pictures of it, and there was NO tour whatsoever. Overall: We were told, "No we won't do that for you" way more than any other all inclusive I have done. The ports aren't well set up unless you spend half of your day going to the lectures. You would think there would be well researched ideas in their paper they give you the day prior so you can plan. General feel that SilverSea already had our money and was suffering us during their voyage. The most glaring issue was when our room flooded. I don't know if there was a lack of maintenance, or if this was from a fluke accident. Our room as well as our neighbors room flooded. The way that management handled this was similar to how a poorly ran restaurant would handle the situation. We had no notice when we got back to our room that there had been a flood, we just walked in to a wet floor. We summoned our butler who assured us that not only the issue but that we would be taken care of. This is where the glaring lack of care from upper management became painfully apparent. We were told the issue would be resolved quickly so we went up to the pool area and waited with some of the friends we had made on-board. Two junior officers came and told me that they were working on the issue. I told them that with the smell (it was apparently a sewer line that had spilled in the room) that we would like to be moved to a different room. He was very hesitant and said he would have to check on what they could do. He then sent our butler up to us and told us that they had a downgraded room for us to stay in. We were told to grab what we needed and to move our stuff for the next day into this other room. The room was one of the front two rooms on our same deck. The reason we booked the middle of the ship was (at our booking agents recommendation) because the front was a much harsher ride. He was absolutely correct in this explanation as I only was able to get 2 hours of sleep, and my wife who had an ear infection became sick. The only interaction we have yet had from the upper management has been a free evening to La' Champagne, and a letter saying, "Congratulations on the honeymoon, sorry for the inconvenience.", we were also given a bottle of champagne; which being as rocky of a ride the front of the ship was and the fact that my wife was ill, the last thing we wanted to do was drink. We also had champagne everywhere we went, so getting a free bottle of what we already had for free was a hollow gesture. Since I couldn't sleep I decided to go and check our room then I went down to the library and read. Our original room had a very musty smell in it. After telling this to our butler who happened to come by the library he said that we should bring our concerns to upper management and see what they can do. I then told reception (who barely took a note) and expressed my interest in speaking with someone higher up than I had about the issue. The SAME junior officer came down and told me that they were working on it. Not an encouraging experience. The solution they had was to spray a heavy deodorizer on the carpet. It was so strong that we had to leave the room and our balcony door open for the rest of the day and stay in the downgraded room. So we spent nearly 2 full days in a downgraded room. Not the type of treatment I would expect from a cruise line that boasts attention to guests needs and second to none service. We were simply told that whenever we wanted to we could move back into our room. No one told us that it was prepped and ready and that the smell was gone. After I sent an email from the ship to their corporate office we were offered to upgrade to a very front of the ship Royal suite. Ignoring that this was at the front of the ship, it just showed us that they had the room free from the start of this issue and chose to downgrade us anyhow. There were many other missteps that happened. Since we got back I have emailed with both our booking agent as well as their customer service with no response that anything would be done about our experience. At this point I have no faith in this cruise-line and would encourage you to look at anything else. We would not go again. Sorry this is so long, just wanted to be thorough Read Less
5 Helpful Votes
Sail Date: May 2017
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, ... Read More
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, we received all documents and got to the airport, where they refused my husband boarding because his passport expired in two months. We had to spend 2 nights in Philadelphia waiting for the passport office to open before we could get on the plane and received no call backs or help whatsoever from Silversea, even though we followed their emergency directions. It is in the fine print that a passport should be valid for 6 months after return, but my husband had just returned from Asia, who has the same caveats, with no problem. So, we missed the first two nights of our vacation in Greece & got to spend them stressed out in Philadelphia with no baggage, as it had gone on to Athens, and no assistance form Silversea, instead. Not a great way to start a vacation. Upon arrival in Athens - Car & driver waiting with car that was too small, but still a good transfer to Piraeus. Boarded the ship - it's pretty, but bland - not very warm and I'm not a big fan of the art, as I am of the Silver Spirit's or the ships. Ugly carpet through. Cabins are beautiful, with one exception - there is no longer a vanity, so make-up, etc. has to be done in the bathroom, which is annoying. Staff were absolutely wonderful - We were diverted from Dikilii to Izmir, which was an awful port. Kusadasi is always nice, but Marmaris so so, Santorini has gotten so overcrowded it's sad, Patmos was wonderful, Kotor fabulous as always, Dubrovnik always great, Hvar was probably our favorite, Koper has a cute little old town, but we grabbed a taxi to Piran, a seaside resort, which was beautiful. Breakfast always good in LA Terrazza. Had it one morning in Atlantide & it took 2 hours, so we gave up & stuck with La Terrraza. Rarely had lunch on board, but the Grill was ok, not great. La Terrazza dinners were good; Silver Note really not great food - too much going on, although the entertainment was fabulous; Kaiseiki was fun and worth the uncharge; La Dame was a let-down after many great Le Champagne meals - undercooked lobster, but good service; Indochine was awful - dried out dim sum, chicken coconut soup that didn't take or look like any I'd every seen before, naan looked & tasted like burnt tortilla slices, just not good; Hot Rocks always good; Atlantide I enjoyed, but husbands fish was not good - excellent service though. Pizzeria ok. Wish they could get fresh fish on board, as the frozen is always disappointing. Missed not having afternoon teas and the Arts Cafe' was a cold souless room and not a great substitute. Our biggest complaint was no main dining room - is it a pain and very stressful to have to make reservations every night. We missed being able to go into the Main Dining Room at any time with any size group and have a broad selection of food choices, all served beautifully & that is probably the reason I won't steer towards the Silver Muse again. Dining was a pain and the food wasn't all that great. The pool area is fantastic - loved the new L-shaped sofas for those of us that don't want too much sun. Only had one massage from Adena, but it was probably one of the best I've ever had - she was wonderful!! Work-out facilities nice. Reception, main lobby and bar are huge and no one ever in them - I would suggest using 2/3s of this as a main dining room. We had a wonderful cruise once we finally got there, but don't think we will choose the Silver Muse or book directly with Silversea ever again. Read Less
3 Helpful Votes
Sail Date: May 2017
We went to celebrate our wedding anniversary on the Silver Muse, our expectations were exceded, what an intelligent selection we made. The organisation, logistic, attention and service provided are amazing, you can feel the intentions ... Read More
We went to celebrate our wedding anniversary on the Silver Muse, our expectations were exceded, what an intelligent selection we made. The organisation, logistic, attention and service provided are amazing, you can feel the intentions of the personnel to make your stay confortable, enjoyable and well taken care off. The SHIP... Oooohhh THE SHIP what a MUSE, well named! clean, neat, peaceful, happy, confortable, we enjoyed everything. Must of all the system of the different restaurant and the flexibility to make reservations at different hours, I coordinated the times according to the ports departures to have the most time at land, the wine list SUPERB! the meals exquisite high-end cuisine.The entertainment on board made us meet new friends and enjoy each show and bar with them, My Butler OSCAR FERRER a must at silver, made our anniversary night amazing! Memories we made at MUSE are a keepsake in our hearts! Read Less
Sail Date: May 2017
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal ... Read More
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal butler at your beck and call was superb. Our butler, Lu Yi Sun, made us feel like royalty, including giving us a surprise anniversary party with champagne and cake as well as decorated our room and made love swans out of towels placed on our beds She also obtained boxes and helped us pack them for shipping to the U.S. The rest of the staff was also superb and accommodating. The food was excellent! We highly recommend eating at the Grill at night and cooking your own filet and lobster on the extremely hot stones, which was so wonderful, we did it three times. The itinerary presented a lot of memorable experiences in a lot of different sites. Recommend the jeep tour in Corfu. On return, we reflected on our journey and had a few minor hiccups. I contacted Dee, the Guest Relations Manager at SilverSea, who was extremely sensitive and addressed/resolved our issues much more than we anticipated. As a result, we are now planning our next SilverSea cruise. THIS CRUISE IS A 10! Larry Read Less
6 Helpful Votes
Sail Date: April 2017
We have sailed Silversea's before and switched to Crystal. Decided to try the Silver Spirit since we had not sailed her before. The ship is beautiful and the service from all crew members was excellent. However, we missed a few ... Read More
We have sailed Silversea's before and switched to Crystal. Decided to try the Silver Spirit since we had not sailed her before. The ship is beautiful and the service from all crew members was excellent. However, we missed a few things that we enjoyed on prior Silversea voyages. There was no Galley Brunch, no live music on the pool deck, and not much fanfare as we left ports. Also, there used to be two shows in the evening. Now, the only show starts around 9:45 PM. For early diners, the gap is too long and there is very little to do while waiting for the show. The Supper Club concept sounded fascinating and romantic but was a huge disappointment. The food was not good, the room was half empty and the "Supper Club" ambience was lacking. Seishin had sushi on the menu but was actually a variety of pre-made rolls that were very heavy on rice and skimpy on fish. After Silk Road on Crystal, this was another huge disappointment for sushi fans. Champagne lived up to its hype. Great food and excellent service. A truly special dining experience. Overall, we enjoyed the cruise and will likely continue sailing with Silversea, but it isn't quite as special as it was 10 years ago. PS: The wi-fi is rediculously frustrating. At these rates, everyone should have wi-fi 24/7 anywhere on board. Read Less
1 Helpful Vote
Sail Date: April 2017
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the ... Read More
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the potential to be excellent (great music and ambiance) but food wasn't quite up to scratch. Stars has a tapas/small plate menu, so each morsel has to be perfect and they really weren't. The Grill has excellent steak and shrimp. The main Restaurant was great every night. Wine selections could not have been better - if we didn't like the daily selection we asked for others and got them at no extra charge. Service was excellent in some areas but not so good in others. Passengers want personal service from crew and now that they have to use iPads in the dining areas for food orders the personal service and interaction has been removed. I think the iPads affected the level of service. Use the iPads away from the customer - After you have taken the order. Read Less
Sail Date: April 2017
I have just returned from 10 days of the most relaxing holiday on the Spirit. Nothing is too much trouble for the crew. The ship did not feel crowded at any time and we met very interesting people. The ship is in great condition and ... Read More
I have just returned from 10 days of the most relaxing holiday on the Spirit. Nothing is too much trouble for the crew. The ship did not feel crowded at any time and we met very interesting people. The ship is in great condition and the suites are very clean and a good size. The different pillow options are perfect as DH cannot sleep without a hard pillow, and the bed is a good size. I loved the Bulgari shampoo, conditioner and body wash they provide. The hairdryer had good power I have long hair and it was absolutely fine. The fact that the mini bar is stocked with whatever you want I had champagne and DH wanted G&T which they made sure fresh lime and lemon slices were in the fridge daily. The food choice is outstanding, we booked all the restaurants and enjoyed them all. Room service is 24 hours and also included. The bar staff will make any cocktail you request, there is a cocktail menu but my favourites were not on the list but it was no bother they just made them – and they are all included in the price. Internet for an hour for each passenger was free per day, but there are packages that can be purchased for faster or longer periods. The only negative is that I had to come home, but we certainly will return Read Less
32 Helpful Votes
Sail Date: April 2017
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and ... Read More
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and never had an issue with speed or connectivity. We used it for both work emails and daily posts to Facebook with pictures and commentary on our fantastic experiences. We truly enjoyed the shore excursions, more than we had on previous Silversea cruises (we have become "Silversea only" cruisers since 2004, and this was our fifth). While our meals in La Terrazza and La Dame were consistently excellent, we found Atlantide to be just "good". We miss the open seating policy of the Restaurant. Every night required reservations, however the maitre'd in both La Terraza and Atlantide were always able to get us in where we wanted. We would skip Seishin and Indochine next time, and focus only on La Terraza, Hot Rocks, Atlantide and La Dame. The spa was not fully ready for us, as the lockers lacked hangers so our clothes ended up piled on the bottom. A good massage though. While we prefer the other ships and their open seating in The Restaurant, the overall execution of the new ship is excellent. Shows were well done, and seating very comfortable. We enjoyed the art work as well. As a bonus, we met a lovely couple from Shropshire, England with whom we plan to travel again. Silversea passengers are wonderful overall. Read Less
Sail Date: April 2017
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize ... Read More
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize thus the new passengers had to find other new passengers in order to have a good time. This segment from Dubai to Athens had fewer new passengers due to the possible danger passing Yemen and other countries in the news but the tours to Luxor, Petra and Gisa were very worthwhile and Silversea takes precautions and has never had a threatening incident. The familiar crew on the Whisper helped make the trip more enjoyable. On the next segment from Athens to Monte Carlo, it was reported that 160 new passengers would board so I'm sure they outnumbered the tired world cruisers but we have cruised the Mediterranean many times and had seen many portsand we departed the Whisper in Athens. The food was wonderful in all dining venues and tasted better than I had remembered. The evening entertainment was professional and entertaining, Day lectures were educational and worthwhile and included a travel professional who highlighted the upcoming tours with a visual presentation describing history and cultural advice and additional sights. On days at sea, two speakers entertained passengers, one on British spies during World War 1 and two The other speaker told us his fascinating experience in Africa with camels. He actually rode by camel across the Gobi desert. Also on the British experience in Africa. The swimming pool was active with sun worshippers throughout the day as well as the hot tubs. Underwater exercises took place at 2 pm followed by water volleyball at 3. Read Less
5 Helpful Votes
Sail Date: April 2017
My husband I had been looking for a Silversea cruise to South Africa or the Galapagos during the periods when I have a break from my work as a high school administrator. The Galapagos trip fit perfectly, and we booked it in the fall of ... Read More
My husband I had been looking for a Silversea cruise to South Africa or the Galapagos during the periods when I have a break from my work as a high school administrator. The Galapagos trip fit perfectly, and we booked it in the fall of 2016 for the April 1-8 cruise in 2017. Everything that Silversea handled was fabulous, in terms of logistics as well as the actual onboard experiences. The staff were so attentive, and the naturalist guides were top-notch. The ship was attractive and our suite was spacious and comfortable. The food was wonderful and the small size of the passengers made it easy to dine when and where - and with whom - we wanted. We made friends that I know we will stay in touch with and see again. The activities were excellent, especially the snorkeling and kayaking options. The Islands and waters are pristine and beautiful beyond belief. I would recommend this for anyone who has Galapagos on their "bucket list," and those who don't; it is a magical place for adults and children. Read Less
11 Helpful Votes
Sail Date: March 2017
The experience on the Silver Spirit completely exceeded my expectations. The service is impeccable, the food and drink superb, the fellow passengers interesting, and the ship itself is a beauty! The artwork on board was totally ... Read More
The experience on the Silver Spirit completely exceeded my expectations. The service is impeccable, the food and drink superb, the fellow passengers interesting, and the ship itself is a beauty! The artwork on board was totally unexpected and much appreciated. Having never been on a cruise before, I really have no comparison, but venture a guess that I chose one of the best. I thought that the idea of having a butler sounded a bit pretentious; however, it really helps when you are attended by one person during the entire cruise. He quickly came to understand what we liked and he made sure we always had a chilled bottle of Champagne in our suite, and he served our coffee every morning at precisely the time selected. Jazz venue, Stars, was wonderful. All of the restaurants were excellent. Tip - reserve early for Le Champagne and Seishin. Hot Rock grill and La Terraza were our favorites, but just barely! Panorama (outside area) and Observation Lounge were quiet and lovely. It is hard coming back to the real world after having been pampered like this for 10 days! Can't wait to take another cruise with SilverSea. Highly recommended! Read Less
2 Helpful Votes
Sail Date: January 2017
We love the size of the Silver Wind. Just under 300. The ship had just come out of a "Sprucing Up" in the fall. The service was outstanding as always. Our Cruise Director Jim was professional and is headed to their new ship ... Read More
We love the size of the Silver Wind. Just under 300. The ship had just come out of a "Sprucing Up" in the fall. The service was outstanding as always. Our Cruise Director Jim was professional and is headed to their new ship Silver Muse. Entertainment was enjoyable and its fun to have the singers and dancers along on many of the tours. We always set our cabin up with twin beds to give us more room to move around. Ports were all new to us with the exception of San Juan which is why we booked the cruise. Professional shore excursions.Only complaint is that the selection of TV channels is limited. Captain was a good communicator especially when we were not able to get in to one of our ports because of rough seas. Otherwise we were able to get up close and personal with most of the islands we visited. Read Less
6 Helpful Votes
Sail Date: November 2016
Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us . At Singapore embarkation was ... Read More
Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us . At Singapore embarkation was extremely effective giving us a first good impression and the manner in which we were treated showed us welcome in every manner. The cabin was spotlessly clean and the butler introduced us to the cabin and the facilities and our expectations of what was available. Throughout the voyage the butler was an intregal part of the experience. He was excellent and a good ambassador for Silversea. There attention to detail was outstanding and demonstrated how high the customer service and focus on delivery to its customers was. Dining was in our opinion excellent in every sense of the word. Whether it was morning breakfast in the cabin or late night snacks it was a first class. The restaurants and the menues were excellent and it displayed a wide range of selection. The entertainment on board we found was professional and the staff engagement was awesome. Customer service is always in the mind of a company and to strive for the pinnacle is something that requires in achieving that excellence. The staff were amazing, they displayed warmth and secereity throughout the total cruise. Their total engagement in ensuring quality towards us was truly noted by us. Can they be better? Shore excursions was of a high quality and they ensured that they could deliver a high standard. Even the shuttle service was carefully thought through. I wanted to do a private trip in the DaNang/Hoi An area we decided to do a private trip with a local and must say he met our demands and was a good. Andyhoiantours.com. Overall this was a value for money experience and certainly met all our demands in excellence, good teamwork, efficiency, safety and security, focus on delivering a good customer experience. Would we sail with them again? Definately yes Read Less
2 Helpful Votes
Sail Date: August 2016
We flew in to London a day early as we normally do. Unfortunately we were unaware that it was on the busiest holiday weekend of the year. Roads were so clogged that our pickup driver couldn't get to our terminal so we ended up ... Read More
We flew in to London a day early as we normally do. Unfortunately we were unaware that it was on the busiest holiday weekend of the year. Roads were so clogged that our pickup driver couldn't get to our terminal so we ended up schlepping our luggage on the air trans to another terminal parking lot. We made our way to Southampton with a number of stops including Stonehenge. The Silver Wind awaited us. We were able to board early and made our way quickly through the checkin formality. We love deck 6 because of its convenient location near the entry foyer and the theater. We always set our cabin up with twin beds which we find give us more space.Food was great as usual. We eat a hearty breakfast and often skip lunch or eat a light lunch on shore. We always try to get a couple of evenings in Le Champagne which is their fine dining restaurant. We had a couple of rough days at sea and we ate in the cabin. Our butler service was attentive and available at all hours. Staff of the ship was first class. Albert in the bar was especially efficient and had an outgoing personality. Entertainment isn't world class but they provide a refreshing respite from tours. You can't beat the Silversea formula. Read Less
14 Helpful Votes
Sail Date: August 2016
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver ... Read More
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver Sea and we were very pleased. Embarkation and disembarkation were uneventful/very smooth. Silver Spirit: The ship is luxurious and small- although there were 550 passengers and nearly same amount of staff, it always felt empty except on the pool deck. BONUS: in addition to cleaning service, the ship has irons, washer/dryer and soap on each floor at no cost. While some of the passengers were extremely rude about using them (in particular a rude Brit who took the soap scoop from one floor to another leaving them without a scoop, rather than just asking the ever-present butlers for one) it was a welcome addition since we traveled prior to the cruise and had a chance to clean some personal items. Enrichment and activities: SS includes some on-shore activities activities and they are adequate if you have never been to the ports. Clive and his staff were really accomodating- especially watching them handle "difficult" passenger who decided to just "join" tours even though they didnt have the courtesy to sign up as the rest of us did. We purchased some excursions- some better than others. Hvar, Dubrovnik, Venice, Split, Zadar, Treiste, Ravenna were lovely. Tried a day tour "Flavours of Montenegro (Kotor)", spent 5 hours in a car and 1 hour each at two RUSTIC family wineries/homes. WONDERFUL people but I cannot imagine that there aren't locations closer than two hours from the port. For $300 it was definitely not worth it. Additionally, we visited Albania- not ready for prime time. Not surprising due to the cost of this cruise, the average age is approx 65 (although there are MANY couples in their 30's, 40'sand 50's and quite a few infants and teenagers) there is NO music on the pool deck or anywhere on the ship. It was SO boring. There has to be a way to have some sort of "beachy" music. I resorted to my ipad. The people likely to complain can't hear it anyway so whats the big deal? FOOD: Every meal was delicious. Waitstaff were all wonderful. Eat at Sheishin for lunch: no charge and the meal is nice. Restaurant serves wonderful meals EVERYTIME. LaTerrazza is good but once is enough-their pesto pasta and bolognese are the best I have ever eaten. The Grill was great- ensure you try the shrimps which were fabulous. LeChampagne- while its an $80 upcharge, is perhaps one of the finest meals we have every experienced anywhere. Deon and Anastasia were certain to please. The only drawback is that there is no food served between 3:30-6pm unless you order room service. Recognize the ship is small but unless you enjoy high tea, you have to eat in your room in the afternoon if you get snacky. One evening event, "Death By Chocolate" was incredible. Make sure you ask what day it takes place. Had a wonderful head waiter, Taiphun, not told us about it, we would have surely missed it. Unfortunately, they used to have a "BBQ under the Stars" but apparently USDA (AKA US bureaucrats) shut it down. What a shame. PS: TOP SHELF liquor and nice wines included. If you don't like the wine they recommend ask for alternatives, which they will provide at no cost- Emily, the sommolier, was sweet and found us what we preferred every time. Finally, the only other areas for improvement would be more on-board events. Even a simple cooking class in the afternoon would be welcome. We went to the "Asian medical improvement" and the presenter was a no-show- too bad the ship didn't even mention it a we were sitting in the area with the sign. While the entertainment staff tried their best, it was boring. Can't believe that every night its the same plan: piano duo on pool deck, followed by the show, followed by lounge entertainment (Lou was great!), followed by the entertainment staff in the lounge...wow. We actually crashed early a few nights because we were desperate for some entertainment and the movie channel was the best we could do.... One final shout-out to the staff- they put Disney (AKA Happiest place on Earth) to shame. Too many to name but every one was wonderful. In summary, would we do it again? Absolutely! Read Less
4 Helpful Votes
Sail Date: August 2016
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room ... Read More
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room service and a butler. Alcoholic beverages and gratuities are included, very civilized! There were 4 restaurants, open seating. There were 2 "formal" nights but a LBD sufficed for me. They had a nightly "solo traveler" meet-up which was very welcome for those of us alone. Several shore excursions were offered every day. The ship held 540 guests, a nice medium size. There was a library, including internet availability and lots of art pieces in the common areas. The pool/spa deck was very popular with a bar and restaurant. The staff members were unfailingly cheerful and polite and very efficient. Disembarkation and departure to airport were offered. I thought the price was a bit steep but happy to have it taken care of and not have to fend for myself. I would definitely travel with SS again, in fact they spoiled me for other lines. My cruise was on the Adriatic, Venice to Venice. The ports were in Italy, Croatia, Montenegro, Albania, many ports I had never heard of. It was all new to me and I enjoyed it all. Read Less
19 Helpful Votes
Sail Date: June 2016
My husband & I completely enjoyed our Silver Sea experience, everything went smoothly from beginning to end, on our 10 day cruise on Silver Spirit from Athens to Athens. We cruised the Greek Islands as well as Kusadasi, Turkey just ... Read More
My husband & I completely enjoyed our Silver Sea experience, everything went smoothly from beginning to end, on our 10 day cruise on Silver Spirit from Athens to Athens. We cruised the Greek Islands as well as Kusadasi, Turkey just prior to the airport bombing in Istanbul airport, and our experience of Ancient Ephesus and Mary's house was incredible, and not to be missed. Icha was a wonderful, amazing tour guide! It would be very sad to not be able to go to Turkey now, because of the political unrest, it was so beautiful! We absolutely enjoyed the different aspects of each of the Greek Islands and hope to go back in particular to Magical Santorini, Historical Rhodes with it's fabulous beaches, Old city and castles, as well as Mama Mia's Skiathos Island! And if you go to Thessaloniki, make sure and do your shopping there, as the prices & choices are best there. The historical Churches were amazing to see there as well. The Ship; Let me tell you about the ship, first of all this is the smallest ship we have sailed on and also our first luxury cruise. So I am writing this review from the perspective of a first time Silver Sea cruiser. I am wanting to impart information that gives you a heads up as to what to expect, particularly if this is your first time on Silver Seas. This ship did live large though, we never felt cramped. I have cruised several other cruise lines. This ship was about 2/3's full. Our cruise was a celebration of our 30th wedding anniversary and we wanted to treat ourselves. The cruise did not disappoint, we were impressed with the impeccable service all throughout ship. Truly top notch! And the tasty 5 star food. Even the breakfast Danish tasted as if it was freshly made that morning, and they were huge! Our Butler Riju and Mark our cabin cleaner were amazing in always knowing the right time to come by and they did pamper us with treats and great room service. The cruise ship is layed out quite nicely and there are many different places on the ship to hang out inside and/or outside to enjoy your drinks and canapés that the ship serves in the bar/lounge areas prior to dinner. The bartenders were fantastic and remembered what drinks we wanted and our names. Rex and Fred were outstanding! We loved meeting the Art Dealer and his wife in the bar. In the evening after 5 pm, women are expected to wear long pants or a dress, it can be casual on informal to casual nights. And men are expected to wear long pants. On Formal nights men are expected to wear jackets and a tie as well in the dining and indoor restaurants. The exception is if you eat at The Grill. The Restaurants; My favorite restaurant was La Terrazza because it was fabulous Italian food and you could eat outside which was fun during a sail away. The pasta was freshly made everyday, and the portions were small and the menu changed slightly day to day. I really appreciated all that. Our least favorites were the 2 specialty restaurants, Le Champagne and Star Supper club, not because of the food, because all the food on the ship was 5 star, but mostly because the service took so long. We sat there for 3 hours in each. I don't like to sit anywhere 3 hours straight! The wine served with all the meals were delicious choices. Someone definitely knew how to pair wine with the meals and did a great job! However, it was a very nice experience to spontaneously decide to have dinner with another couple, and not have to have an awkward moment with someone new as to who is going to pay, or how to divide up the check. Because, we all already paid for everything in advance of the trip. The Pool area: I found the pool a bit on the cold side, it could have been a degree or two warmer to be able to lounge in it. Even though Greece was having a heat wave, the pool was colder than the Greek ocean water. There were always empty lounge chairs, and so it was easy to relax by the pool. The Cabin on Deck 4: Let me tell you it is the biggest suite we have ever cruised, and we booked the least expensive regular cabin and it was huge. It has 4 separate sections. 1) First we walked in we noticed a soaking tub for 2 people, as well as a large shower ( for a cruise ship) As well as plenty of space for toiletries on the granite bathroom counter with dual sinks. Our fabulous butler brought us balloon's for my birthday, yes we celebrated my birthday on the ship as well, and we had a bath drawn for us 2 nights out of our 10 day cruise. We felt spoiled and well taken care of! We even had our sunglasses cleaned and polished with a polishing cloth that was left for us, and my husband also had his shoes shinned, and at the end of our trip our luggage was thoroughly cleaned inside and out. 2) The second section was the walk in closet space with enough hangers to hang all our clothes and plenty of spare room in the closet and a 6 drawers tall chest of drawers. There was plenty of room to change our clothes in the closet area. 3) The King bed area, also had two end tables on each side as well as a vanity at the foot of the bed with a TV in the wall area, which doubled as a mirror when the TV was off. There was plenty of cabinets in which to store things, but we didn't end up using it. 4) The fourth area had a curtain that could be drawn between the seating area with a coffee table, couch and sitting chair. It also had another TV in the wall/mirror area and another vanity area. This area also had a refrigerator that was stocked with our favorite drinks as well as fresh ice everyday. We did not spend much time in the cabin because we toured everyday, but when we did spend time in it, we loved the space! We did not book a balcony cabin, and we were told by our butler Riju that it was too warm to hang out on the balcony anyway because of the heat wave, and that we then had more floor space in our suite without it. The Passengers: There was a mix of couples and friends traveling together. Everyone was open to meeting new people, and we got to meet and know some very interesting, warm and engaging people. And it was wonderful that everyone shared tips about the various restaurants and excursions. We met a recently retired NFL coach and his lovely wife, a retired attorney. A 29 year old entrepreneur who had also brought his girlfriend and parents on the trip. And a lovely retired couple from Australia and another lovely couple from S. Africa. Excursions: Each excursion had about 22 people or less, and we never waited in any lines whatsoever, not for getting off the ship, not for dinner, and not for an elevator as you do on some of the bigger ships. Also the entertainers by night become chaperones during the day trips and alert you when the time is right to get back on the bus or to leave back for the cruise ship. It was nice to get to know them well. The Gym & Spa I did go look at it, but unlike using it on cruise ships in the past, I never felt like I had the time or the energy to use it. Our excursions were in the morning, and by the time we were done touring in the Greek heat, I was done for the day. There were no at sea days on this trip. So it was tough to make time to spa as well, just not enough time for everything. I am an eclectic cruiser, I like variety of cruise styles and ships with a preference for the much larger ships. Each cruise line has their pros and cons. And I especially appreciate the larger than life entertainment & comedy & shopping on the larger ships which was missing on this smaller luxury cruise. Shopping, Gambling & Photography on board: The boutiques on board were only open very late at night, and there wasn't much to look at in the stores, I was disappointed by that. Just few pieces of very high end jewelry and clothes. If you forget something for your trip, make sure and ask the shop keeper if she has the item you need, because the most basic things one might need are hidden from view and are behind a locked mirrored cabinet. We never saw anyone gambling in the casinos when we walked by around 10 to 10:30 pm, but we were told they do get busy very late at night. Also while cruising, I do like having our pictures taken particularly for formal nights to commemorate a special trip, but there are not any photographers on this cruise. I did miss that perk that you get on the larger ships. In Conclusion; My husband prefers the Silver Sea experience over the other cruise lines. He said he has never felt more relaxed. He loved that everything was paid for in advance and that he wasn't needing to sign for anything at all! We look forward to our next trip with Silver Seas. As far as I go, I prefer the larger ships, but will definitely be more than willing to do another Silver Sea cruise in the near future. It was an unforgettable 5 star experience, and my favorite part was meeting all the fabulous friendly people, and having the most interesting conversations with them, as well as the exquisite dining experiences! Read Less
6 Helpful Votes
Sail Date: June 2016
We set up our itinerary with a land portion first, followed by the cruise. The first part of the trip was hectic, staying in Fairbanks, Denali National Park, Anchorage, and Seward for three nights each, traveling between each stop via ... Read More
We set up our itinerary with a land portion first, followed by the cruise. The first part of the trip was hectic, staying in Fairbanks, Denali National Park, Anchorage, and Seward for three nights each, traveling between each stop via Alaska Railroad. We wanted to finish the vacation with a luxury cruise. The Silver Shadow filled the bill. Beautifully appointed albeit a little shabby in places, the Silver Shadow is a beautiful ship. It is large enough to have a variety of public areas, but small enough to maneuver easily. The food in every venue was superb! From "Le Champagne," the for fee restaurant, to all the other venues including the pool grill, service and food were excellent. But the service was outstanding. From our personal butler to the wait and bus staff, our every want and need was taken care of. Room service breakfast was memorable, as were our buffet breakfasts and lunches and our light lunches at the pool. In every detail, a superb experience. Read Less
17 Helpful Votes
Sail Date: June 2016
Just returned from a Silversea Shadow cruise from Seward to Vancouver. Silversea is a luxury cruise line and I was so impressed with all aspects of the cruise. I loved the size of the ship. This particular ship holds only 392 ... Read More
Just returned from a Silversea Shadow cruise from Seward to Vancouver. Silversea is a luxury cruise line and I was so impressed with all aspects of the cruise. I loved the size of the ship. This particular ship holds only 392 passengers, so we felt very special on the cruise. The people who work for Silversea obviously love their jobs, as they have worked for the cruise line for many years. We were treated royally by all members of the staff. We have a Veranda suite and it was lovely. The food was terrific and we enjoyed eating in all the restaurants throughout the week. Silversea is an all-inclusive cruise company and we paid one price for the cruise, port fees, all food, all alcoholic beverages, and all gratuities. There were no surprises at the end of our cruise. If you are looking for the perfect cruise to Alaska, look no further. Read Less
16 Helpful Votes
Sail Date: June 2016
Sailed on Silversea for the first time in June, 2016. LOVED everything about our experience. Embarkation was a bit disjointed for us. My husband had written the wrong cabin number on our luggage tags and so it was delivered to the ... Read More
Sailed on Silversea for the first time in June, 2016. LOVED everything about our experience. Embarkation was a bit disjointed for us. My husband had written the wrong cabin number on our luggage tags and so it was delivered to the wrong cabin, which was empty, so this took a several hours to figure out. We were concerned about our missing luggage for the first evening. The customer relations manager was wonderful and kept us updated and ultimately, was able to deliver the good news that our luggage was found. We didn't really properly meet our butler due to the luggage concern. He did meet us and introduce himself, but since the focus was on finding our luggage, the rest (choice of toiletries, pillows, other types of discussions) were missed. Again, this was likely due to my husband's error and the focus on our luggage. The cabin was perfect for us, as was the balcony. Our Butler, Vipin, was so polite and professional. He very quickly learned our preferences and helped to make our cruise just perfect for us. Our cabin was kept spotless without our even noticing. They cleaned or changed towels, turned down the bed, etc. only when we left the cabin. Not sure how they managed this, but it was wonderful. Restaurants: We loved the food on this cruise. We had breakfast and lunch at La Terrazza with beautiful views each day and never went elsewhere. The buffet choices were plenty and varied daily and the food was great. For dinner, we tried every restaurant with the exception of Stars Supper Club, which we missed. Our least favorites were the 2 speciality restaurants, Le Champagne and Seishin. They were good, but honestly we enjoyed the included restaurants more. In the future, we will skip the specialty restaurants on this cruise line. My favorite restaurant for dinner was, once again, La Terrazza. Delicious pasta, lovely setting, and even a beautiful sunset view one evening. My husband loved the hot rocks concept at the Grill and we ate there 3 times during our stay. Dinner was delicious there every time and the service always perfect. We did also eat at the Restaurant a couple of times. The food, and especially the waiters (Ali and Renato) were wonderful. The bar on deck 5 was our favorite place to spend time before dinner and the bar staff there are incredible in every way. Rex, Fred, and the 3 Ronalds are the absoulte best. They were upbeat, friendly, polite, fun, etc., etc. We could go on and on. They remembered our names and our drink preferences from the first night and were simply great people to be around. The entertainment: We only took advantage of the cooking demonstration during the sea day, and this was wonderful. The chef was great and also so nice and entertaining and the wine tasting and discussion very interesting. We never attended anything else, so we cannot comment, but we did enjoy spending time in the lounge with the piano player. The excursions were phenomenal. The ports we visited included: Rome, Sorrento, Trapani, Malta & Gozo, Chania, Santorini, Kusadasi, Mykonos, and Athens. All were wonderful and the guides all very knowledgeable and helpful. Our favorite, if we had to choose one, would be Kusadasi. The day in Ancient Ephesus was unforgettable. Disembarkation was easy, even with a labor strike in Greece. Due to the strike there were no porters available, but we never would have known it. I'm sure the crew worked extra hard to make this such a smooth and easy process. Really wonderful service. Pre and post hotel arrangements and transfers were great as well. Especially the hotel in Rome. Absolutely beautiful way to begin our trip. All in all, had a wonderful time and would be so happy for another opportunity to sail with Silversea!!!! Read Less
9 Helpful Votes
Sail Date: March 2016
The cruise through the Caribbean Islands was lovely. Be aware the ship is quite small and book a mid ship cabin as to make sure there are not any rough days. We sailed from San Juan to Ft. Lauderdale with stops at many of the islands. The ... Read More
The cruise through the Caribbean Islands was lovely. Be aware the ship is quite small and book a mid ship cabin as to make sure there are not any rough days. We sailed from San Juan to Ft. Lauderdale with stops at many of the islands. The excursions were great with easy on and off the ship. The service was fantastic! Having a butler for your cabin is very nice and be sure to have a balcony. The food was very good. Gratuities were included, but we added to some of the staff that went over and beyond. The only things that were not fantastic was the entertainment, which was very limited and the casino, very, very small and nobody ever there. Definitely for an older more sophisticated group...but we had a great time. This is definitely not a cruise for children. I would suggest a Royal Caribbean ship with all the activities if you are bringing children. We will probably take another Silver Seas cruise, but on a larger ship. March was a great time to take this cruise. The weather was fantastic. Be sure to make reservations prior to boarding for spa treatments, beauty salon and excursions. They do fill up. We did spend a night in San Juan prior to boarding at The Condado Vanderbilt. Highly recommended! Dinner at 1919 was spectacular and not too far from the pier. Have a wonderful time! You will not be disappointed! We enjoyed every minute and met some new friends! Read Less
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