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2 Helpful Votes
Sail Date: October 2017
We chose the Fall Colors cruise because we hadn't been in Eastern Canada or a lot of the East Coast much. We really enjoyed our time on the ship; the crew and the service is really good. The food on this cruise didn't quite ... Read More
We chose the Fall Colors cruise because we hadn't been in Eastern Canada or a lot of the East Coast much. We really enjoyed our time on the ship; the crew and the service is really good. The food on this cruise didn't quite stand up to the food we had on a previous Mediterranean cruise, but was very good. The quality of the ship, cleanliness, shows, entertainment and cabins is really excellent. The passengers on this cruise were so friendly and our time on board especially joining Trivia each day was so fun and challenging. The Cruise Director, Vickie Van Tassel and her team were just amazing in their effort, energy and talent. The "Voices of Silversea" were exceptional and we went to the shows every night. There was also a night where we joined in a "Liars Event/show" that was so entertaining, a great laugh for everyone. All in all, a great cruise and I miss the ship already! We will definitely cruise with Silversea again. Read Less
1 Helpful Vote
Sail Date: September 2017
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant ... Read More
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant inside it makes it very cozy.The bathroom was gorgeous. The service is great,our Butler Anu catered to every detail and always with a smile on his face.Also our room attendant Solti. The food is superb at noon with chef Ann Marie.It is also invitingly presented.The service at La Terraza didn’t start too well but we let the hotel manager know and the problem was fixed.We liked the restaurant options and the freedom of dressing accordingly to each one. We also enjoyed making the reservations and even choosing your own table.Some people complained about this but we like it. The bar was very nice.I only wish the chairs would turn at the bar.Alex is a great bartender.guitarist Tim and pianist Ekaterina were adecúate for the moment. The trio was excellent always and also do Aurel. The shows are poor in their repertories. We love the Muse. Read Less
2 Helpful Votes
Sail Date: September 2017
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and ... Read More
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and the bed comfortable it was still a little tight and a bit dated. TV was terrible and barely visible from the bed. Food was great and service was mostly good except for breakfast in the restaurant which was inexcusably poor. Difficult to get a good strong cup of coffee. Loved the afternoon tea. Entertainment was great and the entertainers fabulous. Fun activities every day. Our butler and cabin assistant were fantastic. Overall, all of the crew were helpful and cheerful. Ports were also fabulous but excursions were very disappointing. Staff did not seem to care when we had issues with our excursions. Not sure I would do Silver Seas again without checking other lines first. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over ... Read More
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over $30,000 on this 12 day cruise and they will not even respond to our inquiry. The menu was nearly all meditteranean and had very little variety and no local fare. The wine list was below par for the price. The staff, room attendants, bar tenders, waiters, etc were extremely nice. The shore excursions were cut short due to mass confusion on disembarking, thus getting us off the ship too late for the full itinerary for which we paid. The concierge desk was polite but totally helpless. The fact that no one from this company will have the decency to return our calls or emails is proof enough that they are NOT user-friendly. Run far and fast from Silversea. Seabourn, Oceana, and others are far superior for much more reasonable fares. You've been warned. Read Less
3 Helpful Votes
Sail Date: September 2017
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with ... Read More
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with Silver Seas we sailed through the Panama Canal in 2010. Our experience in 2010 was the reason we sailed again in 2018. In 2010 we were treated as if we were royalty. In 2018 we were treated as if were a step above common folks. We were not treated to a similar 2010 experience not even close. We were on a tour in Boston to the JFK Library and the tour guide asked how many people would recommend Silver Seas and no one raised their hand. His comment was he would buy everyone a second desert that night, no one laughed. Let's do the math we we stayed on the 9th deck with a veranda for 11 nights it cost me approximatly $675.00 a night and my wife $675.00 or $1,350.00 a night. This did not include our airfare to and from or our tours. The ship met us in Montreal we stayed at the William Gray a boutique hotel in old Montreal for $400.00 we spent an average of $300.00 a day on food and drinks and our accommodations and food was outstanding. $700.00 verses $1,350.00. On our 2010 cruise our butler serviced three cabins on our 2017 cruise our butler serviced 15 cabins. My wife was never escorted to dinner this year. I'm not saying our butler performed poorly this year this year to reach the butler I had to use the telephone I called and he promptly responded. In 2010 I didn't use a telephone to reach the butler the butler anticipated our schedule that year. Breakfast was great every day plentiful with too many selections tasty along with excellent servers. Lunch on the pool deck was fantastic along with exceptional service. Dinner on the fourth floor was average often I never saw anything that looked appetizing. I did see hamburger offered twice each night. I did have a few good meals. The service was uneven servers were assigned many tables and as a result servers over served dinner tables often stumbling over each other and asking redundant questions. It appeared that they couldn't determine what color of wine I was drinking. I thought they knew what color of wine I was drinking by the shape of the wine goblet p, but they couldn't. I wii say eating at their Italian restaurant was excellent and if you do ask for Davide our favorite server, he made us feel special. After all isn't that what we all want! Wine selections were great. Liquor selections were old fashion especially in their tequila choices. Nothing special. Oliver in the bar was outstanding. On my first cruise in 2010 I was given a special kitchen tour because I had charged my trip using my AMEX Platinum card. The chef told me he could get me anything I wanted with 24 hour notice. This year I decided to put him to the test. I asked for frog legs I was told they would check. I was told no frog legs. I didn't feel special. I thought the ship hadn't made port in Halifax, Portland, Maine or Boston surely in one of those ports they could have found frog legs! Read Less
2 Helpful Votes
Sail Date: September 2017
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The ... Read More
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The quality of the singers was outstanding and the magician was top notch. Onboard activities were fun. Disliked the need to make reservations for every meal. Prefer open dining to meet people. Also menus did not change and became boring after 16 days on the ship. The quality of good was very good with the exception of one entree which was Luke warm when served. The variety of shore excursions was extensive and expensive. Preferred just walking around the villages as they were charming. The itinary was great. I have sailed Asilversea wide before and it is my favorite cruise line. It is good value for the money and provided a wonderful experience and way to travel. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. ... Read More
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. Chilly, windy, rainy. Found a good pub/restaurant, the Duke of Wellington, best fishn'n'chips I've had. Visited Stonehenge, but it was very crowded, windy and rainy, so elected to go to the ubiquitous gift shop. Plus, admission is up there in price. Boarding was easy on sailing day. Since suites were not available until 2pm, we were able to have lunch in Atlantide or Terrazza. There were a couple of friends on board whom we had met on an earlier cruise, so that helped pass the time. Found our Silver suite easily, two of 3 suitcases arrived quickly, and we had a sense of how to unpack, i.e. whose stuff went where, etc. It seemed that there were fewer drawers in the closet area. more shelves. The entire suite was larger than on the Spirit, but seemed to have less drawer space. It will be interesting figuring out where a third person's stuff is going to go, since we will be on the Muse again in December, with one of our sons accompanying...he gets the couch. Suite bathroom was adequate. Loved the large shower. "Rainfall" shower head was stationary, i.e. we couldn't position it to direct the water flow. First two nights was difficult getting hot water, took a long time to get it even warm, if at all. After that there was plenty of hot. The shower leaked water under the shower door frame if the movement of the ship made the water in the pan flow away from the drain. That got fixed quickly, the gaps beneath the shower door frame were sealed. I had an iPod with me, so playing our own music on the Bose player in the suite was easy. The rest was as expected; we would have liked to use the verandah more, but the weather was not conducive, except for a day or two in Canadian/St. Pierre waters. The ship color scheme is lighter than on the Spirit, including the carpeting. The carpeting could be problematic in that it will show stains more easily. Plus, it was starting to "pill" in our suite, and it looked like a couple of seams were about to give way. The lighter colors give more of a sense of spaciousness. We felt there was an overabundance of plastic, not a lot of wood trim. Dining: food was overall excellent, service inconsistent at times (almost seemed like we were forgotten, depending on the restaurant). Bar service was the usual. We were victims of the restaurant-dictated dress code (which I understand is reverting back to a ship-wide dress code: much better!). Atlantide was formal, as was La Dame. The rest of the restaurants' attire were informal or casual. Quite a mix of attire in the evenings. We did see some shorts in the evening as well. Not many tuxes in Atlantide that we could see, although I had my own, La Dame seemed more formal than Atlantide, as did the service. Spaccanapoli (pizza restaurant) had very good pizza. You could get a "custom-made" one, there were lots of ingredients. The pool grille at lunch was overall so-so. The Reuben sandwich on the menu was undercooked and not all that tasty OR attractive: the cheese wasn't even melted, even after I sent mine back. Hot Rocks, which we usually visited on embarkation night, was good, more menu selections. But cold and rainy, and no infrared heaters (luckily they provided blankets, but still....). We went to Silver Note once. The menu was confusing, service spotty. Entertainment so-so. One night we had a "campfire" dinner with our friends in our suite. Dinner order was confined to the room service menu, which was adequate, but not what any of us expected. On other ships, dinner is available in your suite course by course via the main restaurant menu, but not so on Muse, since there was no main restaurant. The forward observation lounge on Deck 11 was underused most of the time. No coffee in the morning, had to go to the Arts Cafe on deck 8 for coffee and snacks. Woefully inadequate seating for as popular a place as it was, but what to expect when the Arts Cafe was the only place to get a coffee before 9 am, when the pool bar opened (but just the bar, no food)? Speaking of the bar, the main "bar" is the Dolce Vita, very spacious, large enough for a lot of passengers. Bar service at times seemed non-existent. If you weren't in the bar-staff's line of sight, you got passed over. We did not attend any of the musical shows (usually were too late from dinner). The magician was good, and we got a lot out of the enrichment lectures about ocean liners, the development of the cruise industry, and cruising now and in the future. Didn't attend any of the port talks, but they were available on TV. Seating in the the show lounge was not comfortable. The couches were fine; you had to share the drink table with the people in the single chairs in front of you, IF they were willing to share. The single chairs were narrow and hard. Ports: First one out of Southampton was Falmouth. We did a shore excursion, "Coastal Trek and Pub Lunch". It was about a 4-mile walk on a mostly narrow up-and-down trail, somewhat treacherous from the rain. Even in dry weather it would be treacherous. A lot was along a cliff: if you fell over the side, onto the ricks and into the water you'd go. Far longer and more strenuous than the description led us to believe. The pub was the Witch Ball. We had a separate eating area, seemed jammed in like sardines. Not enough "loo" space. Women were using the gents'. If you were a fitbit user, this trek (and it truly was a trek) gave you plenty of steps. Overall pricey. We didn't go ashore at the Ireland ports. At St.John's, Newfoundland, we went on our own, walked to the Castle Hill area. At St. Pierre we were tied up at the pier...EZ off and on. Caught the shuttle bus from the ship to the "downtown". Colorful buildings, vibrant streets (from kids and traffic). We did plenty of walking around town, two of us walked back to the ship. Very picturesque. We did another shore excursion at Sydney, Nova Scotia: Cape Breton fiddle concert. Was really fun. We even square danced. Then went to a little place for lunch "in town". My wife had poutine, just for once, and I had pizza...which was much better than the poutine. Charlottetown, PEI was the best as far as we were concerned. Weather was gorgeous, there was a farmers' market in town, there were plenty of shops to visit and restaurants serving mussels and other seafood. And good beer. Great walk. We had to skip Gaspe because of speed restrictions on ships due to right whale migration. We didn't see any right whales, probably not being in the right place at the right time. We were also canceled out of a Gaspe shore excursion, a walk through a forest. After our Falmouth experience, we weren't too disappointed. So we spent an extra day "at sea" on the way to Saguenay, PQ. Sailed into the St. Lawrence and up the Saguenay River. Very scenic. Big problem, however, was that the river guide's narration was only able to be heard in the hallways and some of the public rooms and on the decks. Not on the verandahs, as advertised. So we really didn't get much more out of it than seeing the land go by. Luckily the weather was good enough that we could venture out onto the (quiet) verandah from time to time. Saguenay had the best pierside tourist greeting service we have ever seen. Most everyone was bilingual and we were indeed warmly greeted as we got off the ship. We did a little "hike" of our own on some of the city streets. Since the tide was out, we were able to get down to the beach by the pier easily. The pedestrian area on both sides of the pier was more like an esplanade. At Quebec City, we had a private tour that was pre-arranged. Learned a lot, saw a lot. Would recommend. Read Less
2 Helpful Votes
Sail Date: September 2017
One of the best cruise experiences we have ever had. The check-in in Athens was the smoothest every with a champagne toast on arrival and an escort to our room, Our Butler Darwin met at the door with a bottle of champagne to assist us ... Read More
One of the best cruise experiences we have ever had. The check-in in Athens was the smoothest every with a champagne toast on arrival and an escort to our room, Our Butler Darwin met at the door with a bottle of champagne to assist us in our arrival. The luggage arrived almost as soon as we did. We stayed in Suite 646 a Veranda 4 stateroom. In addition to the bedroom, living room and balcony the suite had a full closet with a chest of drawers and ample room to stand and pick out your wardrobe for the day. The bathroom had a full tube and a shower with ample room to enjoy. We dined in Stars, La Terrazza, The Grill, Le Champagne, Seishin. Each restaurant was special with exceptional service and food. Our favorite was Le Champagne where we celebrated our 25th Anniversary in style, The entertainment was very enjoyable with four song and dance shows and two special ballet shows. We particularly enjoyed the theater seating which was a lounge chair We also signed up for the thermal suite and basically had our own private hot tub and lounge area at the back of the ship to enjoy each afternoon when we returned from shore. This was well worth the additional money. On our Anniversary our Butler Darwin and our room steward Jeffery decorated our room with swans and rose petals and really made the day special. We embarked in Athens (Piraeus) and made port calls to Monemvasia, Aghios Nikolaos on Crete, Marmaris in Turkey, Kusadasi in Turkey, the island of Mykonos, and Mytilene, on the island of Lasvos. We took two of the ships tours to the Palace of Knossos on Crete and to the Ancient Cities of Caunos & Dalyan in Marmaris both were small groups and very interesting. In Monemvasia we went on our own using the local bus to the old fort and had a wonderful lunch at Matoula Restaurantat overlooking the ocean. In Kusadasi, we took a tour to Ephesus & the Terrace Houses provided by our travel agency, VIRTUOSO followed by a wonderful lunch and dance show on a terrace at the Hotel Kismet. In Mykonos, we took the bus provided by the ship to the town of Horta and wondered the alleyways. We found a fantastic restaurant, Restaurant Kostas behind the church recommended by the bus driver which was not crowded. In Mytilene, we found a small public beach not far from the tender drop off to enjoy the morning. On our return to Athens we took the cruise transfer to the airport to catch our return flight. We had a very memorable Silversea Cruise and will be back aboard a Silversea ship in the future. Read Less
3 Helpful Votes
Sail Date: August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
1 Helpful Vote
Sail Date: August 2017
We had never been to Eastern Europe so when we saw this cruise we were excited. We would have opportunity to visit and get a feel for these countries/ports without having to invest in a long stay at any one port. The ship was a perfect ... Read More
We had never been to Eastern Europe so when we saw this cruise we were excited. We would have opportunity to visit and get a feel for these countries/ports without having to invest in a long stay at any one port. The ship was a perfect size, easy to traverse. Our Cabin #508 was larger than expected with a very nice balcony. My only minor issue for the whole cruise was that the refrigerator in the room did not get cold enough to chill wine properly. Our butler, as well as every member of the Silver Spirit staff were exceptionally courteous and efficient. We ate at all but Seishin and Pool Grill. The food was exceptional at all. We enjoyed Stars Supper Club the most. The presentation of 3 small plates for each course was inspired, allowing to taste many different selections. Added to that there was a terrific Jazz duo entertaining during the meal. We had dinner at Stars twice, don't miss!! This was a Ballet cruise and 2 star performers from the Bolshoi Ballet performed in the theater on two different nights, with a meet and greet in the bar afterwards. They were very good but I sensed that their performance, as good as it was, was inhibited a little bit by the size of the stage. We didn't attend any other of the evening performances as we were taking tours every day that left early in the morning and we can no longer stay up that late too often -- ha, ha! As a special activity Fernando, the cruise director, gave Greek Made Easy classes every afternoon. These came in handy since we were spending an extra 4 days in Athens. Thank you Fernando! Embarkation and disembarkation went remarkably smooth and easy. Very well organized. We were off the ship, got our baggage, through customs and in a taxi to our hotel within about 15 minutes!!!! Overall it was a very memorable experience and would highly recommend. Read Less
4 Helpful Votes
Sail Date: August 2017
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at ... Read More
It is our third cruise with Silversea and we very much enjoyed the cruise, as on the previous opportunities. The cabines are spacious, with varanda. The service is the best point of the cruise: butler, room attendant, attendants at the restaurants and pool. Shows are top: the dancers from Bolshoi offered an incredible experience. The six young people (dancers , singers ) should also be congratulated for their fantastic performance. The food and wine were perfect. Excursions were well organized, but passengers sould get more detailed information on the timing and difficulties (foreseen time before first stop with the bus, more precise expected difficulties, and not only "moderate amount of walking"). Should be remembered that people may not speak English. We understand that English is the world wide language, but at least on TV, there might be Spanish,French, Italian channel and not only six (!) English and one German speaking channel. Read Less
6 Helpful Votes
Sail Date: August 2017
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only ... Read More
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only one that delivers a excellent service and quality of food, the rest the food was good but service is mediocre at best. the bars services were terrible as well very limited options on beverages and personal that seems they do not understand nor care what you ask for. in the grill the services was terrible either lunch, drinks or dinner, the manager was looking us play games without any concerns of what we order o need to dink or eat he was more concentrated on the games than in service!! we where a group of 8 people all well traveled and with high expectations from Silverseas and where not met. also the shows where a joke, no production, nice voices but all the same every night. Suite was a good size with nice bathroom ( dated but nice room) the ports and access to the cities where the best part. the humidor are well attended with a very professional staff ( Peter) there we received the service we where expecting in all the ship but it looks like peter was the best waiter in the ship. will definitively not come back to!! Read Less
1 Helpful Vote
Sail Date: August 2017
We sailed the Baltic on Silver Seas, and every thing was outstanding, including the variety, and quality of the food, and entertainment. All of the crew members seemed so happy, and were true professionals. Our butler was outstanding. He ... Read More
We sailed the Baltic on Silver Seas, and every thing was outstanding, including the variety, and quality of the food, and entertainment. All of the crew members seemed so happy, and were true professionals. Our butler was outstanding. He took care of our every need, listened to us very carefully, and followed up on everything we needed. The shows were great, and the cooking demonstration, and lectures all were top notch. Get on and off the boat was seamless, very smooth. Our cabin was so clean, modern, and very large. The boat was in excellent condition. All of the public areas were very clean & nice. The stops we made, Stockholm, Tallinn, St. Petersburg, Hellsinki, Rostock, Keil Canal, Neitherlands, and Amsterdam were great. The Hilton Hotels offered by the Silver Seas were all top. The transfers were very good. The cruise director Allen was so funny, and the British lunch/show was really fun. All of the entertainers were outstanding. Overall, outstanding!!! Read Less
14 Helpful Votes
Sail Date: July 2017
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points. Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc. The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw. Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most. We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine. Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack. Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing. Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough! As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite. For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing. The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew! We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky. As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size. Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica! Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again! We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved. Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less
9 Helpful Votes
Sail Date: July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
8 Helpful Votes
Sail Date: July 2017
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and ... Read More
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and knowledgeable. They quickly knew our routines, our likes and dislikes and made every effort to insure our complete satisfaction with our cruise experience. Both the embarkation and disembarkation could not have better better organized or run more smoothly. The variety of restaurants was a highlight, although we did miss have a 'regular dinning room'. The addition of atlantide (especially atlantide and sebastian), the sushi restaurant, indochine, blue note, and the pizza and gelato restaurants were a big plus. Moving away from a shipwide dress code was a plus for us. On vacation we would really prefer business casual at all restaurants. We missed having a port expert onboard, explaining in detail the highlights of the upcoming destination. In the past we found his advice and suggestions very helpful in our shore explorations. We look forward to our our voyage... Barbados in December, and hopefully a return to the muse in the future. Read Less
1 Helpful Vote
Sail Date: June 2017
We chose Silver Sea because of the cruise ports, small ship, luxury accommodations, reputation for service, recommendation of travel agent and positive comments from friends. The voyage was a very positive experience and we were skeptical ... Read More
We chose Silver Sea because of the cruise ports, small ship, luxury accommodations, reputation for service, recommendation of travel agent and positive comments from friends. The voyage was a very positive experience and we were skeptical that cruising was for us. We are now thinking about our next cruise. Another advantage was meeting a number of wonderful people and making new friends. The staff was wonderful and was responsive to all our requests. Tour excursions were all good with the possible exception of the group tour in Tallinn. That could have been better organized. Our private tours organized by Silver Sea in St. Petersburg were a wonderful experience. Our guide was very knowledgeable, spoke excellent English and was very personable. Probably the only negative was the wifi system. It was free at our suite level but one had log in every hourwhich was a pain. Additionally, the wifi only allowed one device hooked into the system which did not allow photo sharing between my iPhone and iPad. These are very small negatives on what was a wonderful experience. We would use Silver Sea again. Read Less
5 Helpful Votes
Sail Date: June 2017
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the ... Read More
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the delightful Verandah suites with Butler service, separate showers & tubs & over all luxuriousness that Silversea has to offer. However, this is our first cruise on the Silver Shadow, twin to the Silver Whisper, & sadly, she is really beginning to look shabby. I know the ship went in for a re-fit one year ago, but just replacing the carpet in the suites & re-doing the restaurants & the public lounges is not enough!!!!! The beautiful honey colored woods in the suites are scuffed & looking old & poorly maintained with some burn marks(no smoking allowed)& the new carpeting was put down so badly that it is coming up already around the wooden fixed furniture and there are tear marks that have been repaired very sloppily. I wish I could tell you how disappointed we are after having done a one week Alaskan cruise on this ship. We have 2 more cruises booked on the Silver Whisper, which I know will be in better shape because the World Cruise is on that ship in 2018, but all the ships should be up to the same standard of excellence that we have gotten used to with Silversea, not just the newer ones or the bigger ones!!!!! The entertainment, whenever they put on a production, was good, but the productions were too few and far between & on July 4th, in an American port, with mostly American passengers, the ship did nothing to celebrate our Independence Day. Without American passengers, no cruise line could survive, but to ignore July 4th completely, was insulting!!!!! The ports in Alaska are very small & filled with tourist shops & Diamond/Tanzanite jewelry stores, just like you find all over the Caribbean. Very disappointing, but not Silversea's fault. The excursions were very well done & fun & very interesting with lots of history & fabulous scenery, but that is all. The museum in Anchorage was wonderful to see and tour, but had I not been told about it beforehand, I never would have known that it existed. As to the glassed domed train ride from Anchorage to Seward------FORGET IT!!!!! It is crowded, uncomfortable, the food is worse than awful & it took 6 hours to go 125 miles, when we could have had a choice to go in a luxury motor coach for 2 1/2 hrs & reach the ship by 2-3p.m. instead of 6:15p.m.--totally outrageous!!!!! Never again!!!!! Read Less
4 Helpful Votes
Sail Date: June 2017
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are ... Read More
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are expectations are just too high to ever be surpassed by another cruiseline. Our suite was very spacious and well appointed. Our butler and maids were very friendly, prompt, and gracious. We were given the opportunity to be waited on by the same waiter and sommelier every evening at dinner, and they were both incredibly courteous, kind, and made our meals even more extraordinary. All of our meals were delicious - the chef and kitchen staff made unique and flavorful courses, and they were well proportioned. I was surprised by the freshness and the variety of the menu every night. We also enjoyed tea service many times while on our cruise, which was such an elegant way to spend our afternoon in conversation and enjoying the view. Read Less
2 Helpful Votes
Sail Date: June 2017
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each ... Read More
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each meal would take 3-4 hours to finish. The wait staff didn't bother to remember our names even though they had ipads with our names and pictures while taking our orders every time. We gave up on eating at the restaurant, was just tired of having to wait so long for bad food and service. We end up just ordering burger and fires from room service on most nights. Over all the staff were nice and friendly but that is expected in any service industry. I can't comment about the shows because they were usually almost over when dinner was done. Luckily, we only booked 2 excursions through SilverSea. It was nothing special, big bus, time limits and local guides. We found that booking a local privet car and guide at the port was the way to go. We got to see and go to places where the big buses can't go. So why did I book with Silversea? It was on the recommendations of friends who averages 100+ sailing days per year with Silversea. Long story short, they and many other guests were booking their next trip on other cruise lines while we still had 8 days left on this cruise. I personally will not be booking with Silversea again. I'm looking to book on a new cruise line by a major luxury hotel brand. Read Less
7 Helpful Votes
Sail Date: June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
1 Helpful Vote
Sail Date: June 2017
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its ... Read More
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its largest capacity ship. Overall, the experience was great! We particularly liked the sense of space on the ship - it never felt crowded. The service, especially our butler Rahul, was overall excellent. He took care of our needs, including changing a restaurant reservation for us, making sure we had our requested snacks to take on our excursions, and took care of some concerns we had with the room. This excellent service extended to most of the wait staff that we met. We had a few favourite waiters with whom we had some interesting conversations. We loved the layout and space in the cabin, and the balcony. There were just two issues. One, in common with many other comments we found in the forums, is that the soundproofing in the room needs to be improved. We found that even with our TV on normal volume, it could be heard in the next room and it was disturbing our neighbors especially late at night. Another issue was the difficulty in adjusting the water temperature in the shower and keeping it constant. After complaining to our butler, it was fixed to a large extent although it was still occasionally inconsistent. It was a minor annoyance. We loved that there was a jogging track on Deck 11, and we also liked the fitness centre which we felt was appropriately sized and equipped. Overall, the food quality was excellent. We liked the choices at breakfast at La Terazza. As we usually had an early excursion, we chose to have the quicker option of eating at La Terazza or pre-ordering breakfast to be delivered to our room. It was great to go out for a jog and then to the gym then return to the room to find breakfast ready! We knew about the reservation system for dinner and we pre-booked all our dinners online before the cruise. We have read many adverse comments about the lack of open seating for dinner at a main dining room, and the need to pre-book and therefore you could not easily get together with new friends for dinner. We can see why that can be a problem, although we were happy with the reservation system generally. After cooking our own food at Hot Rocks, we decided that we did not fancy the food and ask our butler Rahul to help change a second reservation at Hot Rocks to our favourite Italian restaurant La Terazza which was done. We also did not feel that the Japanese restaurant Kaiseki was to our expected standard. Otherwise, the other restaurants Atlantide, Silver Notes and La Dame were of a high standard. We also loved the pizza at Spaccanoli - and it was our go to place for a late afternoon bite. Overall, we were happy with the dining experience and service, but can see why some cruisers were not happy that there was not a main dining room concept. Given the level of unhappiness, we would not be surprised if there are some changes to Silver Muse dining in the near future. We took many of the shore excursions with Silversea. Generally, we felt the travel agents chosen by Silversea were of a high standard. Overall, we are very happy with our first cruise with Silversea and will go with them again. We may try one of their smaller ships to see if it is a different experience, but in the end, an interesting itinerary is the most important. Our Rome to Venice cruise taking in parts of Sicily, Malta, Greece, Montenegro, Croatia, Slovenia and of course beautiful Venice with many interesting places we had never been to have converted us reluctant first time cruisers to believers in the concept. Read Less
Sail Date: June 2017
It was a fantastic time Starting from the departure city, although we didn´t stay in Southampton, we managed to have three lovely days in London. The embarkation went smoothly with a very kind help of everyone, from the time I stepped ... Read More
It was a fantastic time Starting from the departure city, although we didn´t stay in Southampton, we managed to have three lovely days in London. The embarkation went smoothly with a very kind help of everyone, from the time I stepped out of the taxi in the port until arriving my cabin. The ship as usual beautiful and clean. The cabin ready for us with champagne and fruits.It was a very confortable cabin. The dining is the maximum point in the cruise. Fantastic food and wine. Everything very tasty. We can choose from Japanese food to Pizzas. Lovely cheeses and desserts. Another high point of Silver Sea is the Service. The butler always giving the maximum attention and all the staff in the restaurants were very kind. The shore excursions were as usual very quick and not very much time to stop at the points of interest. Resuming it was definitely one of the best ship cruise I did with my Family and I do recommend. As soon as i can I will do another one. Read Less
1 Helpful Vote
Sail Date: June 2017
We've been on previous cruises with SilverSeas and have always had a wonderful time. The cruise line is beautiful and the staff is helpful and friendly. It always makes you feel welcome when the staff greats you by name by the ... Read More
We've been on previous cruises with SilverSeas and have always had a wonderful time. The cruise line is beautiful and the staff is helpful and friendly. It always makes you feel welcome when the staff greats you by name by the second day We enjoy the delicious food and passenger/staff ratio. The suites are spacious and have excellent service. The cabins each have a great view whether you have a balcony or not. The restaurants are all amazing and the servers are efficient and accommodating. We enjoyed going to Le Champagne for a special evening and extraordinary service. We enjoyed the afternoon tea and stopping by the bar for a pre-dinner drink. We attended the evening variety of shows.. Our ports were all wonderful and we enjoyed the length of time we spent in each location. We thoroughly enjoyed our trip and look forward to our next excursion on the SilverSeas Cruise Line. Read Less
1 Helpful Vote
Sail Date: June 2017
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. ... Read More
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. The pool was closed 2 days do to filter issues and the excersiize facility was too small. Two of the 4 machines were out of order! Not very appealing for a choice for a second cruise! I felt I was overcharged and underdelivered on my cruise package!!! I am a Colonel in a Bourbon Society in SC and the 2 Bourbon selection Jim Beam and Makers Mark were very poor A 2 star Bourbon for a 5 star cruise! You need Blantons and Woodford Reserve at a minimum! Wake up and smell the roses....we did meet 2 nice couples on board and the Artwork was excellent. You did not offer photos as a souvenir or an art show or auction.. Read Less
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