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4 Helpful Votes
Sail Date: May 2019
We chose this cruise from London to Lisbon a segment of the complete cruise to Barcelona as a back up to our Scenic Eclipse Cruise which was cancelled due to the new ship having construction delays and us already having vacation time ... Read More
We chose this cruise from London to Lisbon a segment of the complete cruise to Barcelona as a back up to our Scenic Eclipse Cruise which was cancelled due to the new ship having construction delays and us already having vacation time booked from work. We stayed in London a few days prior at the ship hotel Conrad which was a beautiful hotel in a great location walking distance to Buckingham Palace. The transfers went smoothly, and we were on the ship for a nice lunch on the terrace. The rooms were ready around 2pm. We had a veranda recently updated but you can still tell this is an older ship the furniture wood had lacquer peeling and looked tired, but the bed was comfortable and the bathroom had two sinks and great shower with great water pressure they laid out the configuration with two beds but we had requested one, minor issues easily fixed by the great room staff . The crowd was on the older side we were in the minority being in late 40's early 50's most were in the 60's or older. There were some "younger" couples we met and some multi-generational families onboard. Gym was small but adequate in the back of the small spa/sauna. We did boot camp with the trainer which was a challenge but fun on a rocking ship! The restaurants were good Le Dame was amazing but a very small space and extra cover charge. The drinks were premium and all inclusive. The boutique was small but had nice items to shop. Internet was included and spotty at times but worked for basic emails etc. Casino had basic games with a small bar and friendly staff. Entertainment was basic cruise ship with a few singer dancers and a guitarist and pianist. Seems like most people went to bed after the show ! The ports were fun and we did excursions in all of them since most were new to us. Biking in France was a lot of fun! The excursions are extra and not included in cost like Regent which to date has been our top cruise line although this is a close second because of the staff and service! We got off in Lisbon and stayed there for a few days. What an amazing city! We picked our own hotel the One Palacio da Anunciada great location in Lisbon five star amazing breakfast and staff. Overall we were very satisfied with our first Silversea cruise. Read Less
5 Helpful Votes
Sail Date: May 2019
It should be the first cruise and should be a great experience. On closer inspection, the ship was outmoded, worn and not up to date. Data transfer to iphone or laptop a sheer catastrophe. The bed width (we had twinbeds) only 80 cm - with ... Read More
It should be the first cruise and should be a great experience. On closer inspection, the ship was outmoded, worn and not up to date. Data transfer to iphone or laptop a sheer catastrophe. The bed width (we had twinbeds) only 80 cm - with a little swell you threatened to fall out. There should be a butler individually available to each cruise guest (which was mathematically completely impossible) - but that per Butler 15 guests were to look after, shows how rarely one had "his" butler actually available. The entertainment events were rather of moderate quality. Good were the mostly Filipino staff in the cabin cleaning and in the service of the three restaurants. In this overall form you can not advise a trip on the SilverShadow.A clear difference was also noticeable when offered dinner in the inclusive restaurant "the restaurant". We ate there twice and in both cases the food was extremely salted and we let things go back. Good were only the food in the two restaurants, where the drinks were charged separately. Read Less
10 Helpful Votes
Sail Date: April 2019
We just returned from a Silverseas sailing on Silver Spirit from Barcelona to Rome. It was our first time with Silversea. I would give this cruise a mixed review. Likes: I liked our specious suite and the service was quite ... Read More
We just returned from a Silverseas sailing on Silver Spirit from Barcelona to Rome. It was our first time with Silversea. I would give this cruise a mixed review. Likes: I liked our specious suite and the service was quite good.  Dislikes: The dining options are rather limited. I did not like the fact that dinner started late- 7pm at the earliest.  And, I also thought the dress code on non formal nights was too formal. There was also no casual dining options in the evening except for room service. The shows were also on late - at 10pm. I would prefer the option to eat at 6 and go to a show at 8 or even 9. Also, I got ill- food poisoning. I am pretty sure it was from an oyster in the lunch buffet. I was sick all night, and then quarentined all the next day. After I recovered I was fine the rest of the trip. While I enjoyed luxury crusing, I don't think I would do Silversea again as I would prefer earlier dining options/earlier shows/less formal dining options. Read Less
1 Helpful Vote
Sail Date: October 2018
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call ... Read More
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call on rather than the time of year or size of boat. This cruise was the second time on Silver Whisper, a Baltic Sea cruise being the first time. On this cruise we liked its origination port of Monte Carlo and conclusion in Lisbon. Portugal is a very interesting country to visit and we will go back. We also thought most of the ports would be very interesting, or provide access to exceptional Spanish cities. As we found out, Malaga and Cadiz allowed us to visit Granada and Seville, both the gems of Andalusia. Most of the tours were very good although on whole we thought Seabourn's tours are better. One tour to Granada was wait listed so we opted to use our travel agent to set up a private tour. Otherwise the ship's tours of Seville and Barcelona were excellent! Once you come back for a second cruise you become a member in their Venetian Society, and they hosted a remarkable excursion one evening in Barcelona that was very good! We normally try to book the larger Silver Suites which are similar in configuration to the Seabourn suites. Our suite, however, was better than the Seabourn suites by being wider and more spacious. We especially like their hot rock feature on the Pool deck, which we enjoy immensely! The October time frame was nice from a temperature perspective, but the captain skipped two ports due to high winds/seas so there is a trade off for booking at end of the season. Crew was very nice and the butler element is a nice touch not present on Seabourn. On previous trip in Baltic Sea we hit all of the restaurants, but this time, due to the presence of a wine tour group, most of the evenings were already booked. As such we were unable to compare with previous dining experience. We generally do not go to the Restaurant on deck 4. All in all a cruise that was very memorable! Read Less
1 Helpful Vote
Sail Date: October 2018
Last year we took our first cruise on Silversea to Alaska. Since our experience last year was so enjoyable, we booked a Mediterranean cruise for this year. We weren't disappointed. The food, dining room service, cabin service, ... Read More
Last year we took our first cruise on Silversea to Alaska. Since our experience last year was so enjoyable, we booked a Mediterranean cruise for this year. We weren't disappointed. The food, dining room service, cabin service, bartenders were great. We only went to the main dining room and La Terrazza. The previous cruise we tried the outside hot rock experience...which is when the passenger cooks their own steak or seafood. It looked like fun, but we prefer the chefs to cook for us! Most of the wines were good. Ports of call were beautiful. Massages were unbelievable, and I'm picky. Embarkation was flawless. Debarkation was even better...they are very organized with the luggage. We enjoy the smaller ships...no crowds anywhere! Gratuities were inclusive of our fare, which is nice. Alcohol is also included. Room service was excellent, always on time...I enjoyed Eggs Benedict almost every morning. All in all, it was a great time! Read Less
2 Helpful Votes
Sail Date: October 2018
Before going on this cruise, I read several negative reviews that made me quite nervous. We had originally chosen silversea due to reviews of excellent service and dining. Then we read the reviews criticizing just those aspects. Well, ... Read More
Before going on this cruise, I read several negative reviews that made me quite nervous. We had originally chosen silversea due to reviews of excellent service and dining. Then we read the reviews criticizing just those aspects. Well, it turned out our original hope was fully realized. The service was excellent and the food was outstanding. We enjoy leisurely dining which is the style most available in the evenings when the buffet disappears; some may have felt it was too slow. However, after seeing how hard people tried to please us, I think if we had asked to have courses brought more quickly, they would have done so. The menu was varied each evening, and the ship has an "all day dining" menu that can be ordered in any restaurant venue if the daily choices don't appeal. This is also the way to get meals when restaurants are closed; the order will be served in your room or in any public venue (like the pool, panorama lounge, etc.) This allows a lot of flexibility although in a way different from many cruises that have buffets open more throughout the day. We found all the dining venues to be good, but particularly enjoyed lunch at LaTerrassa and the Main Dining Room in the evenings. Finally, we thought the Voices of Silversea, who provided several shows, were the most talented group we have seen on any cruise. The productions may not be as "big" as some larger ships, but the quality was higher. Read Less
Sail Date: October 2018
We have sailed with Silversea before and really loved it. This cruise was no different. Great Accommodations, Great Excursions, Awesome Crew and we love the fact that it's all inclusive.The captain and crew kept us up to date on all ... Read More
We have sailed with Silversea before and really loved it. This cruise was no different. Great Accommodations, Great Excursions, Awesome Crew and we love the fact that it's all inclusive.The captain and crew kept us up to date on all activities, embarking and disembarking procedures as well as up to date news regarding the cruise. The food was very good and the selections were great! The facilities on this cruise whether they were dining, exercising, using the library or anything else were always in clean, working order. The Reception Crew and Concierge Crew were always very helpful and informative and willing to go out of their way to accommodate your needs and requests. The excursions offered through Silversea were plentiful and covered everyone's wishes. We actually spent our Honeymoon on the Silver Whisper in 2005 on a Caribbean Cruise and even though I didn't think it could be done I think Silversea did make some slight adjustments and improvements. It was just a delightful cruise and vacation. Read Less
8 Helpful Votes
Sail Date: September 2018
This particular cruise was an absolute failure in terms of delivering on any of the marketing made on their website or in their expensive shiny brochures and I do not think I will ever sail on Silversea again. Where to start? First of ... Read More
This particular cruise was an absolute failure in terms of delivering on any of the marketing made on their website or in their expensive shiny brochures and I do not think I will ever sail on Silversea again. Where to start? First of all, we are well experienced as cruisers, and as travelers, have refined palates and are all lovers of fine wines...so we did have a standard of expectations here, mostly as set by Silversea themselves on the website, in their brochures etc. We really did have the expectation that this would be a really high end cruise with superb food, wine and service. First of all our "personalized Butler service". Our butler showed up in the suite to say hello (our wonderful service attendant was there however with his excellent smile and unfailing good nature) at least 2 hours after boarding. Informed us he had 15, yes, 15 cabins to service so was busy. Yep, busy. Over 9-10 days he delivered breakfast twice...the second time it arrived stone cold with one rock hard cardboard waffle and cold congealed eggs..and he served it to us! There was no time to get a replacement (needed to join a tour in port) but it was obvious that our order had sat around for a long time before it was picked up. There was a nice soap selection presentation and one evening a small anniversary cake delivered with balloons to our suite, something all cruises do, which was nice. Our so called luxury mattress was just terrible to sleep on , so uncomfortable and on the day of the LAST NIGHT they informed us they were changing all the mattresses on our deck. We were NOT impressed with their ill timed announcement...they really should have saved the mattress switch for disembarkation day...because we got off this "premium" luxury cruise KNOWING that we slept badly on a mattress in need of change out. Oh, except for one night..thanks. The suite was very nice, lots of room in the bathroom, great walk in clothes storage, lovely living room space and very nice quality towels, robe etc. Slippers we referred to as our surfboards, rather giant sized for sure. We were very pleased with the space of the suite. I think our biggest let down was food quality and inconsistency. SO inconsistent. The sole exception to this was the morning walk through buffet, which was fresh, delicious and beautifully varied. The waiters took made to order egg orders. Desserts across all venues on the entire cruise were sub par to say the least (and just name ONE cruise line where gorgeous desserts aren't a feature. This ship offered mostly some form of a ganache pudding like filling served in some dessert form or another, or you could have creme brulee or cheesecake, hardly culinary dessert artistry. The four of us tried the ice creams and gelatos on two occasions, the ice creams had so little flavor and were more ice milk like as opposed to rich and creamy...we even mentioned our dismay over the desserts and ice creams to the Exec Chef one evening when he wandered by the Table. He informed us in a scolding tone that "they were all made from scratch fresh daily" well so much for that! Tasteless ice milk made fresh daily! I felt better right away! We found that the service stations were crazy noisy with drawers slammed, trays filled with dishes rattling etc. One night we asked for a "quiet table" and yes.....they sat us two tables from the KITCHEN DOOR...you know the one, the door that dozens of waiters run in and out of ALL NIGHT LONG. The Maitre D in the dining room was a grumpy fellow and not at interested in where you, the guest, might wish to sit...he had a plan and you got a growl from him if you asked for a table near a window, or away from the service stations etc. One morning we actually asked to have a waiter replaced he was just that bad. The steaks onboard were just delicious...we quickly learned that while the cook it yourself hot rock venue seems like something fun....it also comes with a fair amount of grease spattering everywhere. They do give you a large bib....but the grease is all over the table, on your sleeves, in your hair and all around you. The next time we had it grilled for us and brought over....MUCH better. On so many occassions we took lunch or ate lunch around the pool and found the service lackluster, and very inattentive..I am just not sure what was wrong here...but there were lots of staff standing around the service station or milling around the bar while plates piled up, glasses went empty and no one re-visited the tables to check. For some reason the bar staff at the pool had zero idea how to make a drink...really. They were all like first day bartenders who never made a drink in their lives. We sent back drink after drink which tasted NOTHING like what was described. Thank goodness for the lovely server, Magda who would personally take them back to the bar, and then re-make then herself for us...always perfect. How tough should that have been? This premium luxury cruise at day three started to feel like a cut rate cruise line. I know there are a lot of readers interested in the included wine service. Hope you all like Chilean wine. I asked every single occasions if there was a South African, or New Zealand or Australian wine available and always was told no...UNTIL the last two nights...lo and behold...some lovely wines from those very places magically appeared. In the meantime I racked up a few dollars buying decent wines to drink.... We did have a lovely meal in the La Dame room venue. We also asked , twice, for the sommalier to come to the table as were were wanting to purchase a very decent bottle or two of wine . The sommalier did not come although we saw him in the wine cabinets frequently, the young lady that was sent and we were told she was a sommalier, READ us the notes from the back of the two bottles we were interested in. GEE, thanks! We She also failed to decant our expensive bottle and did not replace our wine glasses when the second bottle was opened..OMG. We just gave up looking for a semblance of excellence at that point. The service however in La Dame was excellent and skilled... Of note, there was an absolutely excellent vocal band performing live in the dance lounge nightly, well worth a late nightcap and easy listen to. One evening (Portofino) we returned to find a note in our suite saying the La Terraza dining venue was CLOSED due to a "private event" . The 30-40 yr old folks on that private event dressed to the max in chic finery were on the shore to ship tender with us, so we thought something might be up. My point is this...Silversea actually CLOSED one of its very few dining venues to their PAYING GUESTS. During the evening. Some folks mused that perhaps it was a "charity" thing for Silversea...but if it was a fund raiser, then Silversea also had some very deep pocketed PAYING guests on board. just a chic private dinner party with a group from Portofino ...closed to paying guests. WOW...that IS really arrogant. At a minimum they should have closed a lunch venue off during the day when most of the paying passengers were ashore. Again...who cared? We booked three shore excusions with Silversea. We also loved the amount of time we had in port on this itinerary. First one, we were told to get on and off the bus three times, switch buses, then told to go back to the original bus...the on board "lecturer" and his wife royally buggering it up and not a Silversea staffer in site. ACK. Second one...we visited a rest/drink stop at a scenic mountain top location which was CLOSED because the local guide did not call ahead first and that particular guide felt very strongly indeed that there should never be a moment of silence on the mic over the four hours. Not a moment. Everything you never wanted to know about her entire family, and the curious mating habits of black pigs...over and over...Good one Silversea. We had a good time because we always have a good time. 99% of our fellow passengers were terrific interesting folks. The ports were mostly lovely, well once you go out of Marseille and Livorno, with enough time to really do something unhurried and wonderful in the locale, we took full advantage of that. Only once did we receive a wet hand towel upon re boarding from shore...that is SUCH a little thing but so noticeably missing on a consistent basis here. For all the reasons i have written about above....and the fact that prior to this cruise it was announced that Silversea had been sold to Royal Caribbean Cruise Line..I can only conclude that this expensive particular cruise failed to deliver on far too many cruise line basics let alone those associated with a self called "luxury" cruise. I really cannot recommend Silversea and that, is a real shame. Read Less
2 Helpful Votes
Sail Date: September 2018
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and ... Read More
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and modern ship. However, the overall service, mainly dining, did not meet the normal Silver Sea level of excellence we have always experienced on previous voyages. The crew was highly professional overall service was great. The problem we had was with the food/menu that was served. Bottomline, the menu hardly changed at the restaurants where as on the smaller ships we have an opportunity to sample the local cuisine in their Restaurant not so on the Muse and their Atlantide and others. The menu was almost the same every night. The other shortfall that was always available when we traveled on smaller ships was the "area expert" that provided area briefing on the various ports that we were to visit. We have another cruise coming up and we are already planning to go on a smaller ship to get back to the Silver Sea basics. . Read Less
1 Helpful Vote
Sail Date: September 2018
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 ... Read More
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 restaurants on board. What we found out is that if you want to go to a restaurant that requires reservations (Atlantide and Indochine are the only "walk in" restaurants on board), make your reservations as soon as you book your cruise. We were able to get only 2 reservations; the others were already booked solid. Fortunately, the wine group had reservations in most restaurants. Therefore, we ate in all restaurants but Kaiseki. That having been said, our favorite restaurant was Atlantide, followed closedly by Hot Rocks, also known as The Grill. Atlantide had great Chilean sea bass and a nice atmosphere. At Hot Rocks/The Grill, they heat stones to 450 degrees F for 20 hours. You select what meat or seafood you want to cook. Then they put the hot stone slabs in front of you, and you cook your own food. Frankly, the filets we cooked there were the best beef we had on the cruise. Despite the claimed excellence of La Dame, we were less than impressed. The steaks were overcooked. Silver Note was enjoyable, especially with the pianist and the singer, but the menu is limited. LaTerraza had mediocre food and spotty service at night. La Terraza is the buffet at breakfast and lunch. Sometimes we were invisible at a breakfast table and practically had to tackle someone to order coffee, tea or an omelette. Being on Deck 8 was good because of Cafe d'Arts, aka the coffee bar. We could walk down the hall and get coffee, tea, cappuccino, etc as well as snacks beginning early in the morning; the only thing is that it doesn't stay open late. Embarkation and disembarkation went smoothly. We enjoyed the bartenders on Deck 10, the pool deck. Some of the servers were lackadaisacal in waiting on people at tables along the sides. One outstanding exception was Egbert (yes, that is his name). He went out of his way when we got back late from a shore excursion. He went up to Spaccanapoli to order and to get our pizza, as well as to serve us drinks. He was the only waiter we encountered who deserved a tip. We didn't check out the entertainment that much. The night we did go was all right, but nothing outstanding. Our butler Kiran was outstanding. Our room steward was good but virtually invisible. Room service was good. If you can't get into a restaurant, order room service. Overall, the staff was friendly and cheerful. There were various activities onboard. Since we had no sea days, however, we did not participate much except for trivia, which was fun. The shore excursions were good. We took the ships excursions in Rominj,Corfu, Santorini, Nafplion and Rhodes. We had a private excursion in Dubrovnik. The history and architecture were outstanding, and some had amazing views. Be prepared to walk a lot. Many people enjoyed the excursion to Corinth, although we did not personally go. If you plan to go to popular tourist spots such as Dubrovnik and the Greek isles, do not go during July and August if you can possibly avoid it. Not only is it hot, there are seemingly a million people in those places. Even going in October was crowded when 4,000 "of our closest friends" got off a monster Holland America for tours. On Santorini if you plan on taking the tram down, wait until the hordes from Holland America or some other behemoth ship leave before standing in line to go down. We were in line for over an hour because of people from the Holland America ship. Of course, you can also walk down 500+ steps to the shore, but you have to avoid donkeys and their droppings. Or you can ride a donkey down, although some said that it was more difficult going down than going up. We enjoyed some of the tropical drinks from the bar on the pool deck. Unfortunately, none of the bartenders were proficient in making drinks such as a martini or a vodka gimlet, which was surprising considering the luxury line offering. The outside decks on the aft of the ship were nice. The chairs outside the smoking lounge on deck 8 were especially comfortable. If it isn't too cold or breezy, dining outside at La Terraza for breakfast and lunch is pleasant. One night, however, while we sat outside on deck 9, water poured down from the deck above onto me. It had been raining that day. A design flaw in the ship apparently directed the water onto my chair because it was under the awning, not under the metal part of the deck above. Never have experienced anything like that before on any ship. The ship offers a free laundry room on each deck. The bad news is that there is only 1 washer and 1 dryer per deck. The really bad news is that the laundry room on our deck was so small that if someone opened the door while you are bending down to put something into the dryer, you can get hit in the head. The room was positively tiny. Given the spaciousness of other parts of the ship, that room could have been make larger. Apparently, some other laundry rooms were not that tiny, however. The lounges were well appointed and comfortable. There were only a few children on board. I would not consider it a ship that would have a lot of activities for children. There was a shuffleboard area and ping pong/table tennis upon request. There are a number of lounges in various parts of the ship, although the ones around the pool are at a premium. There is a walking track on deck 11. The gym was small but modern. Due to constant shore excursions, we did not use the gym, though. The spa looked nice, but again we did not use it. Overall, we enjoyed the cruise, but it was not a flawless experience. For a new ship, we found the water temperature issue incomprehensible. Read Less
1 Helpful Vote
Sail Date: September 2018
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel ... Read More
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel on the ship were all nice, helpful and extremely pleasant. It would be nice if basic excursions were included in the pricing. We were disappointed that we were wait listed on many excursions. Internet on the ship was included but it ended up costing us additional fees (unknown to us- until we got home) through our phone carrier. Our favorite port was Santorini & spending hours in Oia, and least favorite was Rhodes. In Rhodes we did an 8 hour excursion that was only fair (it included a Greek meal that was poor). We were in Port at Rhodes for 2 days and the old town was just Ok- crammed with locals trying to get you to eat at their restaurant or buy their goods. Other than that we loved all of the quaint ports (Nafplion, Rovinj, Dubrovnik, Corfu). As an aside- Getting to the ship in Venice was a horrible experience.and Silver Sea's should really address this. Clear instructions were not provided and we spent hours lugging our suit cases to the main port in Venice only to find out the ship was parked at another port 2 miles away. We were unable to find taxi for an extended period of time. We ran into others that were in the same situation. Overall it was a great experience and we would definitely do this again. Read Less
3 Helpful Votes
Sail Date: September 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
6 Helpful Votes
Sail Date: September 2018
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. ... Read More
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. Unfortunately we have to say that the "exceptional experience" Silversea longs to offer is not what we had. When you travel on a luxury cruise you expect “luxury” and of course you pay for that. Anyway, let´s start with the positives. Embarkation and disembarkation were great. The stateroom was spacious and well designed with a walk in storage closet. The beds were comfortable. Butler service was ok although we could not find the utility of that service. There were several Spanish speaking in the crew very pleased to always help us. But that’s it. The food was very ordinary, not what you expect for a six star, expensive cruise. The buffet lunch was disappointing. Nothing tasted of anything. Nightly dinner meals were boring and simple. Service was friendly but very slow. The house wines were cheap and nasty. The entertainment was dreadful. It consisted of the same people singing “Voices of Silversea” It became very boring very quickly. We did not know that luxury was at odds with fun. Dress code outdated. Wake up, this is 2018 not “Gone with the wind” times. For two nights when the sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so we could not get some sleep. But the worst was yet to come and that happened two nights before the end of the cruise. We had a reservation for dinner at the Grill and it was a windy night so plastic curtains were semi-open o completely closed. While we waited to be attended which took a long time, a passenger next to us wanted to close all of them. We did not agree because was to hot due to the ceiling heaters. At that point the mention passenger got up and started to close the ones near us. Faced with our protest the Maître was unable to solve the problem allowing the aforementioned passenger to impose his criteria without taking into account our own and this motivated our immediate departure from the place. We complained at the reception desk and went to the main dining room where the Maitre apologized for the incident. But up to day no one on behalf of Silversea has addressed us in a formal way to present their apologies. We missed the so called “impeccable hospitality” of the Silversea. Consequently we are very disappointed and Silversea will not be our next option. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise because the ship was small, only 380 passengers and we wanted to cruise the Greek Islands which limited our choice of ships. Embarkation and disembarkation were the fastest I have ever experienced on a ship, no ... Read More
We chose this cruise because the ship was small, only 380 passengers and we wanted to cruise the Greek Islands which limited our choice of ships. Embarkation and disembarkation were the fastest I have ever experienced on a ship, no waiting in line. The food, service, entertainment were great. I am not a buffet person and loved that I had options of a la carte or buffet for breakfast and lunch. Our cabin was the largest cabin I have experienced on a ship. The service was over the top. Great crew. Very roomy and big bathroom. It was a Verandah suite which was the least expensive suite with a balcony you could purchase. My only complaint is the ship is old and dated looking. There are no electrical outlets by the nightstands, you have to plug your phone or I-pad in across the room which is not fun at 6 a.m. when the alarm goes off and you have to run across the run to shut it off. Our shore excursions were nice. Some of them a little longer than they needed to be. I felt the tour guide was taking longer than they needed because the tour was 4 hours and they felt they had to give us 4 hours of talking. The private tour guide through the ship was very expensive. We were able to find a private tour guide in Santorini for 75% cheaper than what the ship wanted to charge. Overall, we loved it and would travel on Silversea again but will look for a ship that is newer. Read Less
Sail Date: September 2018
Because it was going to the Greek Islands we wanted to visit. Service onboard the ship was great. Our butler was most helpful. Wait staff in restaurant was wonderful! Food was very good. Two friends were I traveled with were ... Read More
Because it was going to the Greek Islands we wanted to visit. Service onboard the ship was great. Our butler was most helpful. Wait staff in restaurant was wonderful! Food was very good. Two friends were I traveled with were vegetarian and there was a good selection on menu for them. Ship was very nice. There were a two young children on this cruise. I would not recommend this cruise for children, it is definitely an adult cruise! The parents did not look like they were having any fun trying to entertain 2 young children. Take a child centered cruise instead ...not this one! We did not partake of the evening entertainment except for the last night. We were pretty exhausted from the excursions every day and went to bed early. The only thing was the excursions were expensive. But I did not want to miss Santorini, Myconos, Delos, Kos, etc. that's what we were cruising to these islands to see. Overall, I highly recommend this cruise for adults, not children! Read Less
3 Helpful Votes
Sail Date: September 2018
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide ... Read More
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide tells people best way to get to the beach area is this train.So everybody goes not knowing that you could walk.Now the guide is on the train and if you don’t go you will not know where to walk.This should have been included .Tour was overpriced as well. All tours were overpriced.Some you could not understand the guide.Entertainment was awful.Beds are not American queen size.They are not 60 inches wide.10 nights of limited sleep.Regent seems to have fit king beds in there stateroomThey just remodeled this ship .Why not put in king size beds.Beer that was in the refrige was stale.Best beer was from the tap Read Less
2 Helpful Votes
Sail Date: September 2018
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, ... Read More
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, as promised, the wifi as promised, the spa as promised or the fitness facilities as promised, not to mention the entertainment. Wifi was non existent. Do not plan on using your computer or cell phone. The food was quite mundane and frankly boring. The buffets were the same everyday. The restaurants were okay. Two charged an extra $120 surcharge. We only went to one, which was Kaseiki. It was teppanyaki and boring. No sushi. The other restaurants had the same menu every night, La Terraza and Alantide. The best part about the food was the service. As for our private butler, that was ridiculous. She was very nice, but nothing more than your typical housekeeping staff. The spa was 3 rooms and charged extra for certain oils and to use the spa. They also asked for a gratuity, when it was already included and really pushed their products and their services. The fitness center was very small. it had limited machines and weights. The average age was 60-90 years of age. The entertainment was the same annoying jazz singer every night, a guitarist and a low budget combo, once in a while. Speaking with many other passengers on board, they said Regent was the best cruise line they had been on. The room was lovely, as was the décor of the ship. It was very clean. I would not cruise on Silver Sea again. Read Less
Sail Date: September 2018
This was our 4th cruise on Silversea and we were very excited it was on the new Silver Muse. She is a beautiful well laid out ship. You can tell everything was well thought through. I loved her decor. I have read many reviews on this ... Read More
This was our 4th cruise on Silversea and we were very excited it was on the new Silver Muse. She is a beautiful well laid out ship. You can tell everything was well thought through. I loved her decor. I have read many reviews on this topic and I found it to be chic, simple and classy. The Muse's decor may be a touch more contemporary than the traditional decor found on other Silversea ships and this is exactly what I loved about it. I find the overkill of artwork and bright random splashes of color to be a little too much and you will not find that on this beautiful ship. Embarkation and disembarkation as always, were a breeze. After we arrived at the port, we were on the ship in about 10 minutes and the same on departure, we had our luggage and out for our transportation in about 10 minutes. Our experience in all of the restaurants were fantastic. We dined at LaTerrazza, Atlantide, The Grill, Silver Note and Spaccanapoli. It's a tough call between LaTerrazza and Atlantide, but I think Atlantide may have been our favorite. The food was excellent in both restaurants and the staff everywhere was phenomenal but we always had such a laugh and good time with Jordan and Mr. Kim in Atlantide. They were exceptional as well as Jenni who quickly learned our favorite red wine and would show up out of nowhere with a bottle at every restaurant we dined at. How did she always know where we were?! :). There were 6 of us and although we had reservations many of the evenings, walking in and getting an immediate table at Atlantide was never a problem. The pizza at Spaccanapoli was fantastic. We ate there most days for lunch and even for dinner one evening too. Gerson always took amazing care of us as did all the staff on both outdoor decks. I'm hoping they will add this pizza restaurant to some of the other ships. The Grill is always great and uniquely different cooking on the hot rocks outside under the stars. Silver Note was good but the least favorite. Really enjoyed the atmosphere, piano and singer but the service ran quite slow both nights we dined there. The food was very good but did not blow us away like some of the other meals we had on board. All in all the food was fantastic. I had heard complaints that the menus in the restaurants do not change however with so many restaurants to try and only 10 days to try them in, we never had any problems having different options everywhere we went. Also can't forget about the Arts Cafe which is perfect for a good cup of coffee any time of day. For the first time on any of my Silversea sailings, we visited the casino and on multiple nights. Although it is small, it was a lot of fun. We are not really big gamblers so we stuck to the roulette table with a few drinks, friends and laughs. The staff in the casino was also great. Our Silver suite was perfect! Absolutely loved this suite and can't recommend it enough. I have covered more on that in my cabin review. Fortunately we did not need it as much on this trip but WiFi was quite spotty when in all ports. We had no problem however during sea days and it was quite fast. The fitness center was great. It's not huge but efficient with quality new machines and equipment. There was never a wait for some kind of cardio machine. The treadmills were the first to fill up but there was always something available to get a little workout in be it an elliptical or bike. It is a rear facing fitness center with large windows which makes for a great view but while at sea it can be a little bizarre running on the treadmill. I would only have two complaints. One complaint would be with our butler. We are not demanding by any means but if we needed anything from bar-restocking to towels and soaps, we could not reach him most of the time and this is during his "on" hours. We went days without seeing him which is fine but not what we have gotten used to on our other Silversea cruises. Although it was disappointing, it is a minor thing compared to the rest of the service ship wide. Secondly, the pool chairs/space for sea days is a bit limited for the amount of passengers. On both of our sea days it was very frustrating watching people secure chairs on the upper deck AND on the lower deck at the same time. They would spend a few hours on one set of chairs and then leave a shirt and or book behind and then go to their other chairs right by the pool and swim and sun there for a few hours. There were multiple couples doing this and therefore many people never had a chance to lay in the sun. We also saw several double loungers sit for the entire day empty with a misc. piece of clothing or a hat to "hold" it. We would be in nearby chairs and literally never saw anyone occupy these double loungers for the entire 6+ hours we were there. The staff really should try to find a way to monitor the chairs and remove items after a certain amount of time even if it's an hour...two hours...something. We were fortunate enough to get chairs for both of our sea days but many were not, what a shame. There is also a large beautiful deck area above the observation lounge on deck 11. It's not exactly easy to find but it's there and really nice. On sea days it would make a beautiful area to lay in the sun if the staff would put lounge chairs up there. Our itinerary was fantastic and I only wish we had more stops in Croatia. What a fantastic experience Dubrovnik was...just wow! The walls are amazing, pictures do not do it justice. Sorrento was perfect with two days there. We still couldn't fit it all in but we gave it a good effort. The Almalfi coast drive takes your breath away and seeing Capri by a small private boat was stunning. Palermo was not what I expected. A bit crowded and dirty in the city but at least it had great high end shopping (Louis Vuitton, Prada, Gucci, etc.). Taormina as always is such a charming town and perfect for the amphitheater, a stroll, wine and great little shops. Olbia was a gorgeous surprise but you've got to get a good distance from the port. Kayking was breathtaking and a vineyard visit completed an amazing day. Venice was nice but so much larger and crowded than expected. The islands of Murano and Burano are quaint and charming and more of what I was expecting most of Venice to be like. The entire experience was phenomenal. I loved the itinerary and loved the ship and now have a new favorite with the Muse. We'll be back! Read Less
2 Helpful Votes
Sail Date: September 2018
First off, what is it about air conditioning? I had the thermostat turned all the way down in my room and the temperature was still just marginally cool. Definitely not comfortable enough for me to get a good nights sleep. And on the ... Read More
First off, what is it about air conditioning? I had the thermostat turned all the way down in my room and the temperature was still just marginally cool. Definitely not comfortable enough for me to get a good nights sleep. And on the last night I found out that the entire ship was on one central system and not really adjustable by room. Even the observation room was not adjustable. So stick a bunch of people in there in the afternoon with all those large windows and it was downright HOT. Your staff finally blocked the doors open to get some airflow thru, to try to cool us down. Service from our butler was great, he was very responsive and took really good care of us. Food was good, service there was pretty good also, but a couple of times we were kind of ignored, as we had to ask for something more than once. Would have liked the main bar to have been open more during the day. Only being able to go to "The Grille" in the day was substandard, as it was pretty hot during those times, as well as humid. Shows were OK, given the stage size and the format. Very talented singers/dancers. We felt that a couple of the excursions were overpriced for the quality of the excursion. The one that was the least impressive was the one on Chios as the guy giving the cruise was marginal in the amount of info he gave us.Very overpriced on that one. Read Less
3 Helpful Votes
Sail Date: September 2018
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a ... Read More
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a complete makeover - - not just a change of the carpet - - a complete makeover. It needs to be modernized both as to technology and aesthetics - - furniture and furnishings. Also, the engine room smell in the middle of the ship needs to be completely resolved! The crew and the service were the best part of our experience. The food in La Terrazza was very, very good, the food in the Restaurant was good, but not exceptional. Hot Rocks was okay - - a bit messy until the chefs cooked our meal for us. Our meal in La Dame was very disappointing - - who rolls Dover Sole? You're catering to people who have options and are blessed to experience some of the nicer things in life. Yes, we are on a cruise ship, but comparing the luxury you advertise to the luxury offered at some of the fine hotels (e.g., Four Seasons and small Relais Chateaux hotels), they are superior to you - - - you need to step up your game. We would not sail on the Silver Whisper again - - maybe a new Silver Sea ship but not a ship that is nearly 20 years old. Read Less
4 Helpful Votes
Sail Date: September 2018
We traveled with friends on the Muse and enjoyed our trip. The ship is beautiful and the crew and service were excellent. The ship is spotless and extremely well organized. If you don't go for "glitzy" and like quiet ... Read More
We traveled with friends on the Muse and enjoyed our trip. The ship is beautiful and the crew and service were excellent. The ship is spotless and extremely well organized. If you don't go for "glitzy" and like quiet elegance this is the ship for you. One of our friends had a "big birthday" and the crew really outdid themselves making her day so special. From decorating her room, helping organize an amazing dinner at Atlantide and a beautiful cake too. The public spaces are all very attractive. The Arts Cafe is lovely, especially for early morning coffee. The Observatory and the Panoramic Lounge were also great. Dining: The restaurants were overseen by a very fine gentleman, Antonio. He is a GEM! The dining staff could not be more gracious and accommodating. Our favorite restaurants were Atlantide and Indochine. We dined in Atlantide on 3 evenings and each dinner was exceptional. We also enjoyed a dinner at La Terrazza, lunch by the pool and the pizzas from Spaccanapoli. We did dine at Kaiseki and were not impressed, it just doesn't work as a "special" restaurant. The menu was tiny and the room very dark and smokey, seemed like a not very good version of Benihana. We LOVE Japanese food - Silversea, please rethink this concept. Also, were not crazy about Silver Note- very odd menu. Silver Note would be a better late night jazz/dessert venue. Wine - well, the wine selection did not match the quality of the food and service. Yes, there is an "upgraded" wine list which we often used, but the included wines were just not good. One evening the SS Singers performed 70's and 80's tunes on the pool deck, followed by a dance party and dessert buffet. It was a beautiful evening in Portofino and lots of fun. The pool is very nice and there are plenty of sun loungers and the pool staff is excellent. Spa - the onboard spa, fitness center and facilities are beautiful. The products used are very good as are the treatments and therapists. My husband and I each had a couple of spa treatments. Spas are "outsourced" on cruises and somehow the luxury cruise lines need to curtail the "hard sell" and "upselling" by cruise spa staff - it just isn't relaxing. It doesn't match the Silversea experience. Concierge - the concierge staff were so kind and gracious, but the staff needs to have more information available to them regarding local transport and beaches etc. Local contacts do come onboard but at that time it is too late. Aside from organizing the "tours", the concierge staff should have much better local data on avail of taxis and uber and where the best beaches and other facilities are located in each port, for those guests planning their own day. FYI- Antibes has the best Uber service! We cruised from Barcelona to Rome Our pre/post and excursions were organized by our travel advisor. Our favorite days were in Monte Carlo - where we spent the day in Eze with a lunch at Les Remparts, Portofino where we toured the town on our own and then had an amazing lunch at the Hotel Splendido and in Livorno we had a driver take us to Pisa and Lucca. Embarkation and disembarkation were incredibly well organized and easy. Silversea really has great service and we especially found the upgraded air offer a very good value. Read Less
3 Helpful Votes
Sail Date: September 2018
We were looking at doing a river cruise to Switzerland and thought it would be a slower pace and more intimate with the area. As I searched, the Silversea came up so I took a look and saw the size of the ships smaller and ports of entry ... Read More
We were looking at doing a river cruise to Switzerland and thought it would be a slower pace and more intimate with the area. As I searched, the Silversea came up so I took a look and saw the size of the ships smaller and ports of entry to be "real" and not cruise line manufactured. It listed the guest numbers basically the same as the number of staff members and all rooms were a suite with a butler. We had done one cruise, our first, in 2010 on a very large Celebrity cruise with over 4,000 people and were not impressed in the least. We spent a fortune on the 2nd best room on the ship, thank goodness as that was the best part of the cruise. After, we decided that cruising would not be in our future ever. Then I met Silversea! There are no words to express this wonderful overall experience. The mediterranean was a dream but we would NOT cruise with the so-called "world" thousands on the ship. We will definitely cruise with Silversea again for sure. We made many new friends due to the intimacy of the ship environment. On a less than exemplary note, I have to admit that I am not a food connoisseur and not keen on many varieties of seafood; so in the ship's defense, I am sure those whose palettes are expanded way more than mine, it was probably wonderful. I went for the experience and not necessarily the food; however what I mostly had was good. The most memorable dinner was on the "hot stone", you will have to try this...amazing. And the Ship party that was called "die by Chocolate", well, do I need to say more. Wine, wine and more wine... may I say that is was flowing whenever, however, and where ever you wanted. Specialty drinks? hmmmm masters in disguise! The cabin... just delicious! Breakfast every morning in our room was just a delight! Celebrating our 38th anniversary, our butler surprised us on the last day with a decadent chocolate cake.... a sweet treat to end the cruise. Just special in my book. The excursions, some too fast to enjoy the area and not time to shop. Sometimes too much information gets lost in the desire to explore a bit on your own. I can't say enough about how Silversea handled everything from pre embarkation and post disembarkation was utterly amazing. They make one feel like royalty and truly cared for. The hotels chosen were lovely, and this is a big deal too! Too many wonderful things to report for the Silversea cruise line! We will book another for sure in the future Read Less
3 Helpful Votes
Sail Date: September 2018
This was our third cruise with Silversea. The Muse, as a new ship, was the best ship ever. This is a very ‘happy’ ship. The entire ship sparkled. She is being beautifully maintained by a very dedicated crew. Our cabin was light and ... Read More
This was our third cruise with Silversea. The Muse, as a new ship, was the best ship ever. This is a very ‘happy’ ship. The entire ship sparkled. She is being beautifully maintained by a very dedicated crew. Our cabin was light and roomy, great shower. Butler servic was exemplary...thanks Naia. She met our every need...always with a smile. Dining in three of the many restaurants never disappointed. We especially liked La Dame and the Silvernote. We even arranged a private dinner at the Panorama Lounge as the sun went down off our stern. Wonderful service, especially from Egbert who knew our wants before we even asked. Entertainment was spot on...very professional from singing to choreography. Rico was a great host. The only port that didn’t excite was Livorno. Nothing there. Two days in any other port would have been better. We look forward to our next cruise aboard Muse. Read Less
4 Helpful Votes
Sail Date: August 2018
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were ... Read More
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were great. The food was wonderful. But, we never got to know anyone. It was like dining in a restaurant onshore. The main reception bar area was huge. We always went to the bar on our other cruises (2 world SS cruises, plus others). On Muse we never went once. Too impersonal. The arts restaurant is a great idea. We went there a few times. We prefer dining in our suite on longer cruises. After one exhausting excursion we decided to have dinner in our suite. But, you can only have the 24 hr menu in the suite. I was shocked. We had an owners cabin aboard Oceania once and the butler brought us food from all the restaurants. I could have Italian and my husband oriental. If they can do it, SS can do it. Read Less
2 Helpful Votes
Sail Date: August 2018
We wanted a luxury experience that was all inclusive. That's exactly what we got. Our experience started with a very smooth and quick registration process. We were shown to an incredible suite that we couldn't imagaine ... Read More
We wanted a luxury experience that was all inclusive. That's exactly what we got. Our experience started with a very smooth and quick registration process. We were shown to an incredible suite that we couldn't imagaine was ours. The butler service was terrific especially the 4:00 PM canape service. What a treat to have such efficient laundry service! Dining was pleasurable with a wide selection to choose from, Imagine someone at poolside going around and cleaning glasses and sunglasses! Shore excursion we took was well organized and interesting. Last port was underwhelming (Sete) but all others perfect. The entertainment was good on 3 nights but a bit slow on the others. I'd like to see a bit more of a selection when it comes to wine with dinner. Disembarkation was incredibly organized and we were on our way to the airport within 25 minutes. Overall a fantastic experience which we would do again as soon as we can. I would highly reccomend Silversea for anyone considering a cruise. Read Less
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