1. Home
  2. Cruise Lines
  3. Silversea Cruises
  4. Silversea Cruises Cruise Reviews
2 Helpful Votes
Sail Date: March 2019
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They ... Read More
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They block with rope between 429-431 & 433-435 other than that it was fine so you step over to get to the main dinner restaurant and elevator . For people confusion there was no 430 or 434 . The newspaper was a day behind unfortunately the sad part it was on the tv & in your itinerary . Free movie, free tv show episode , menu , live tv with 20 channel. The fitness centre was great so there were 2 separate and new machine call scale runner for kid to understand it like the the dog walker treadmill in Jetson . There no elevator to deck 9 . You can tour other sliver sea ship and eat for a day but be back on your original boat by 6pm. Not lot of kids around 6 with 2 babies what hear about the sliver spirt there was about 6-8 on that boat. Show room and card room was master so was the library and panorama lounge. Read Less
4 Helpful Votes
Sail Date: February 2019
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first ... Read More
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first order was to make reservations for dinner to our surprise ALL the Restaurant where book for the week we ended up having dinner at the same restaurant 3 times( The Grill ) and 2 times at la (Terraza), cabin was clean in perfect shape but above us was a restaurant " The Grill " so we had heavy noise until 11pm every night, next day we pick our tours and proceeded to reserve them to our surprise they where all book and all of them on waitlist, only one open up out of the five we selected. The port selection for this Itinerary was very poor except for St Barths & Tortola, I just don't understand how can a cruise line with this level make a stop in an Island like Rosseau, Dominica. Service on the ship was excellent but nobody went out of its way to assist or help beyond giving you the NO or you are on Waitlist.. Try to spend the on board credit on the Spa but with the same results it was book for the week and if an opening was available we will be notify, we where also unsuccessful, In General the ship felt very dull no activities at all, will not travel in SilverSea again. Read Less
2 Helpful Votes
Sail Date: January 2019
The ship is not handicap friendly!!!!!!!!!!!!! NO walk in showers --have to CLIMB in a VERY TALL TUB.Ramps that are very difficult to move on a walker without - assistance. Service in the dining rooms were VERY SLOW most usaually the food ... Read More
The ship is not handicap friendly!!!!!!!!!!!!! NO walk in showers --have to CLIMB in a VERY TALL TUB.Ramps that are very difficult to move on a walker without - assistance. Service in the dining rooms were VERY SLOW most usaually the food was warm at best when served . When you want something HOT to eat you needed to go to the HOT ROCKS at night or during the day the buffet on deck 7 or snack area on 8. ROOM service always came with great food and served (here you could get hot tea-coffee ) all the time. Takes 2 1/2 to 3 hrs to eat evening meal -very poor service .Food not avaiable at all time like on lots of ships only during certain windows of time evening meals start at 7:00 PM make for very late night -SHOWS not worth seeing at 10PM Suites were great walk-in closet lots of storage great butler and maid--BATH leaves a lot to be desired. VERY expensive --have been on many other cruises far better for LOTs less. The experience of getting on and off were the best of the cruise very fast- Read Less
8 Helpful Votes
Sail Date: December 2018
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred ... Read More
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred to as being 'below the Plimsoll Line.' It was incredibly spacious, with a huge and comfortable bed, lounge suite and two armchairs, walk in robe and ample storage, a bathroom larger than my own, desk, coffee table, further mirrored ledges, and a generous ocean view. The toiletries were Bvulgari, the in-suite fridge stocked and replenished with beverages of my choice, VIP treatment from both the butler and his assistant, who despite being totally professional, felt like 'family' throughout. I also appreciated the daily newspaper, plus bulletins from my part of the world, and having the nearby laundrette was fantastic. Given my predilection for cruising - and my love of food - I reckon I'm qualified to judge the variety of menu options across Silversea's several restaurants, the quality and generosity of the servings, and the high standard of the wait staff as outstanding. Special requests were honoured when necessary, preferred wines freely offered if those chosen daily were not to your liking, imaginative and delicious cocktails always available. My late husband and I have been guilty on many an occasion of eschewing a voyage's entertainment in favour of sleep. I'm so glad I didn't on the Silver Shadow. Their entertainers were fantastic: both the onboard team and the guest saxophonist and the cello duo. Cruise Director Moss brought the house down with his own show one night. Accolades also to the wonderful pianist who never seemed to sleep, and the resident band whose musical repertoire knew no boundaries. I selfishly enjoyed many hours playing bridge (the card game, not the control centre!) and afternoon trivia with a bunch of fellow voyagers. At no time did I feel lonely as a solo traveller. Every single member of the Silver Shadow's crew went out of their way to be welcoming, kind, friendly and helpful. Extraordinary training and personal enthusiasm must lie behind their exemplary and personalised customer service skills. Acts of God brought undone our scheduled itinerary, but the ship's personnel from top to bottom all coped well and cheerfully carried on (unlike some of their guests whose plans had been scuttled in order to save their lives!). This has been a most wonderful introduction to my future relationship with Silversea. Read Less
3 Helpful Votes
Sail Date: December 2018
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very ... Read More
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very comfortable coaches and knowledgeable guides. There were a great variety of different options, with the majority included in the cost of the cruise. I also had a day before the cruise in an amazing 5*hotel. Had a little time to explore before embarking and a couple of days in Singapore after the cruise as I had a late night flight home. Embarkation was smooth as I needed wheelchair assistance as I can’t stand for long periods of time. I’ve had to select ‘Yes’ for travelling with children as this system would not accept the ‘NO’ option????? I did not have children with me. The ship and crew were even more magnificent than I had thought. I do have one major complaint (see lower down - nothing to do with onboard staff) The food was incredible and the wines and cocktails perfect. There were lots of different options for eating and lots of choice on each menu so all tastes were catered for. If anyone had specific dietary requirements then nothing was too much trouble. Nowhere was crowded so I always felt that I had space to myself if I wanted it. However- there were always opportun ities to mix with other guests. Everyone you met on corridors, lifts, poolside and lounges said hello and chatted about the wonderful time they were having. I met many lovely fellow passengers and will stay in touch and we hope to be able to visit each other. After a couple days the staff on board knew your name and they were always smiling and so helpful. The ‘Voices of the Muse’ were very, very talented as were the other entertainers. No matter what type of music you liked you could enjoy it somewhere on board. The pool is excellent and also very pretty. In fact all of the ship is even better than photos show. I had such a great time that I wanted to stay on for the next leg of the cruise- ending in Bali. This is where my only area of complaint comes in. Even though the ship was just a little over half full SilverSea initially would not offer any discount at all! The onboard Cruise Director made several more phone calls but the most that SilverSea would do was to take a measly £200 off the cost of the cruise AND I would have to arrange my own flights home on top! I felt that was a very mean offer and said no. I don’t understand why they could not offer a reasonable deal when there was soooo much suite availability. I wasn’t asking for a free cruise- I was prepared to pay a reasonable amount but there was just no flexibility at all. So - overall - the cruise was simply amazing, over and above anything you could imagine and the crew from Captain down to every other person on board were outstanding but staff at head office very unhelpful when I asked to stay on. Read Less
3 Helpful Votes
Sail Date: October 2018
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ... Read More
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ratio. In addition, a wheelchair cabin was available, with business class airfare at a lower rate! My sister and I were excited to book this trip for the 4 of us. The cost was high but we wanted our parents to have a first class holiday!! Unfortunately, even before we got on the ship problems began to occur. Some of the major issues were: 1. A 45 minute plus wait at the airport STANDING at the Silverseas kiosk for the shuttle to arrive. (We were told it was a 5 minute wait). Once the bus did arrive we found that there were 8+ steps up to the seating area of the bus. There is no way my mother who is in a wheelchair could handle 5 steps let alone 8. 2. The wheelchair cabin was not well suited for my mothers disability needs. The counters were curved, the toilet too low and so difficult to flush. In addition, the mattress sloped down the sides. Each day was a challenge. My mother found the cabin so uncomfortable, she wanted to leave and go home. To make matters worse, after a few days, the toilet started to smell 3. The port in Montreal was changed and we were not notified. My other sister and family were coming on-board in Montreal, but their visit was cut short because they went to the port in Old Montreal which was the address in the pre-cruise info. 4. We understood 2 ports were tendered, but it turned out to be 3 tender ports 5. The ship got into the New York port late, we had to do a mad rush to get a taxi to JFK as if we went with the transfers we would have missed our noon flight. We made the flight with 2 minutes to spare, but the rush was so stressful and tiring for all of us. It was not all bad, we enjoyed most of the meals. The Arts Cafe had fabulous coffee, sandwiches and little salads. The restaurant servers gave excellent service. Silver Note, La Terraza, Indochine and Atlantide had great menu items, we just wished there were different menus each night. The ports were enjoyable in most cases. Quebec city, Boston and Halifax were most enjoyable. We would have liked to have Maine lobster in Bar Habour, but could not as this was a tender port. We traveled on many different cruiselines, Viking does a much better job with disabled customers and Crystal seems to have better cuisine. Silverseas has many good itineraries and excellent service, but needs to improve its care for customers with special needs. Read Less
4 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
6 Helpful Votes
Sail Date: August 2018
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but ... Read More
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but only after purchasing the 'premium' version at some $ 150, the type of nickel-and-diming that we did not expect. Shore excursions were good, but very expensive. The cabins of most of our group members were very noisy and shaking, especially when the ship was moving. This is something we never experienced before (and we are seasoned cruise guests). This did impact our sleep negatively.. The handicapped facilities were so-so, no handrails on toilet. Food.. La Terrazza was fine, although the 'free' red wine was disappointing Spaccanapoli.. If we would come across pizza like that, we would walk away. Same for the burgers at the grill. Horrible. Indochine was fine, and so was Seishin ($ 40 per person additional) Also, frequently, restaurants were not able to seat us (we were a party of 12). At Seabourn, this never happened. Changes to menu items were usually not possible, let alone waiting staff remembering what guests liked (like, again, at Seabourn) Our cruise with Silversea was satisfactory, but not the best value for money. We will not return. Read Less
5 Helpful Votes
Sail Date: July 2018
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called ... Read More
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. E.g. I wanted two scoops of vanilla with chocolate sauce which was not on the menu. Waiter did not offer to get it for me. So, I left table, went up to the ice cream lady and got it myself, returned to the restaurant to stunned faces. On outside grill, had to go get a glass of wine downstairs because noone came by to check on us. At almost every meal, someone made me feel like I was imposing. Bepin and Norbert didn't play those games. Tours were ok. Train ride (not Flam) was a fiasco. We had fun, but who wants to feel like an imposition. Get rid of the tall short haired blond supposed maitre d...it's clear his staff was afraid of him. Never smiled and he's two faced--smile then shut it off as soon as guest left his presence. Jerk. Food was ok, but not outrageously good. Bepin did respond to my request to steak (gave me filet mignon, not sirloin) and lobster on the last night and another change up to the Indochin menu no questions asked. Wonderful. And the other thing was the language barrier for us Americans. I should say the pronunciation barrier for us America. The waitress did not understand the term blend, slush, and frozen for a margarita drink. It was repeated to her several times. No clue what we were talking about. We ran into this almost every day. And the 11th floor bar in the front of the boat had no breakfast or anything until 6PM. Coffee was only avaialble in the back of the boat. Very bad. We went the first night at 6PM or later for drinks and never again because the second night we didn't know it wasn't open at 5:00 PM for happy hour (duh!). Silly us. It takes two-three days to get the lay of the land. Again, the ship itself was ok for some things and uneven for others. I enjoyed my walks outside around the pool, but that had nothing to do with staff although Harvey, a waiter outside, was super nice and checked up on my step total. Most wheelchairs I've ever seen on a cruise. If I had trouble negotiating and/or locating my way around the ship, I can't imagine their plight. Embarkation and disembarkation were the best of our experience as cruisers. Super organized and done quickly, including even getting our pictures taken and all of that. Leaving on bus was very well done and we felt comfortable with that. Coming on board, they allowed our taxi to pull right up to the waiting group of staff members. Nice. You can't take the beauty of what we saw on the ship. SS had nothing to do with that. We did enjoy that part of it, but our experience with the staff was so uneven and weird (remember all four of us in our party felt the same thing, so it's not just the author) that we won't be back. If it wasn't for Bepin, Samuel, and Norbert, we might have settled for room service dinner. Read Less
3 Helpful Votes
Sail Date: March 2018
My husband and I went on the Silver Galapagos on the March 31, 2018 sailing. We had cabin 343. In my opinion the very best cabin. We were on the same floor as the lobby and you just had to walk down one flight of stairs to get to the ... Read More
My husband and I went on the Silver Galapagos on the March 31, 2018 sailing. We had cabin 343. In my opinion the very best cabin. We were on the same floor as the lobby and you just had to walk down one flight of stairs to get to the restaurant. You only had to walk down the hall to the lounge - where all the meetings were and where you got off the ship to get onto the zodiacs. It was very quite! There were 3 good sized oval windows although you are not in your room much. My only problem with the room was that there was not a plug next to the bed to plug in my phone. I use it as my alarm clock and I had to plug it in across the room. The ship is lovely. It holds around 100 guests. You get to recognize most people after a week. The ship is set up just right - it never seems crowded. Every evening you meet in the lounge to have a briefing for the next day. I loved this. The only issue is they had a row of sofas and then a row of chairs. The chairs were higher than the sofas so if you sat on a sofa the person in front of you blocked the screen. They need to convert all the seating to either sofas or chairs. I would like to discuss the zodiacs. Before the trip I was worried about them. By the end of the trip I couldn't wait to get on them! They seat around 12 people. You sit on the side but it is very stable and there is a rope to hold onto. Usually 3 people help you get on and off the zodiac, and there is a convenient step in the zodiac (no giant step down). Dry landings are pretty easy (and I was walking with a cane) and wet landing you swing your legs over the side and slide down (usually only about a foot). The zodiac rides were one of my favorite things to do! If you are not zipping to and from an island, you are taking a gentle drive around an island to see the wildlife. Next I want to talk about the schedule - there is a lot to do. There is not much down time. Our first day we were off the ship for a zodiac tour around the island (we could have gone on a hike up a mountain 350 elevation, but chose the zodiac instead) by 7:30 am. Then we came back, changed into the wet suites they provided (all sizes from XXS to XXXXL) and went snorkeling off a beach (from then on it was off the zodiac and there is a ladder to get back in the zodiac). Once we returned to the ship we showered and went to lunch. We had about an hour to relax or go to a lecture. Then we were back on the zodiac doing another tour of an island. Once we got back from that we got cleaned up, went for the briefing at 7 pm followed by dinner. At that point we dropped into bed. Some days are not as active and of course you don't have to go on everything. As for entertainment - there is a piano/keyboard player who is great. That is it. Your time is spent viewing wildlife and landscape. The dining on the ship is amazing. They have there own chef on board and the selection and presentation of the food is outstanding. Not huge portion sizes like some ships, but there are many courses. You can always order extra items if you you are still hungry - but we NEVER walked away hungry. The wine is wonderful and they are always refilling your glass. The viewing of the wildlife is like stepping into a National Geographic film. You can't believe how close you are to everything. You look around and can't believe this world exists. The sunsets are the best I have ever seen and I saw more stars at once than I have ever seen in my life. One suggestion is do not carry luggage onto the zodiacs. It is much to hard to handle and there is really no place to put it. I usually NEVER check luggage, but I let them take mine this time. We got it promptly and in great condition. We had Keen closed toe water sandals and they worked great. I ended up also wearing Keen sneakers - my new favorite foot ware. I would like to say that I had a pinch sciatica before the cruise. I did use a cane and sacrum belt, but I was fine. I did not have any problems getting around. If you are in a wheel chair that would be very difficult to impossible. This is a smaller ship so you do feel the waves. There was some gentle rolling but nothing too intense. As the years have rolled on I find sometimes I get a little sick on ships, but I was perfectly fine on this one. I did have a seasick patch with me just in case. Please keep in mind that this is an EXPEDITION CRUISE. Things are very casual. If you like fancy night, Broadway shows, dressing up, lounging around, shopping, and having your hair stay perfect - this is not the cruise for you. There is no showing off. It is all about NATURE, LANDSCAPES AND CONNECTING WITH FELLOW CRUISERS. Read Less
1 Helpful Vote
Sail Date: February 2018
Normally, I sail with NCL, which I love, but I knew Silversea had a reputation for luxury and personal service that was supposedly unmatched by the bigger cruise lines and jumped at a chance to sail with them at a fantastic fare. I was ... Read More
Normally, I sail with NCL, which I love, but I knew Silversea had a reputation for luxury and personal service that was supposedly unmatched by the bigger cruise lines and jumped at a chance to sail with them at a fantastic fare. I was very disappointed, as were most of my traveling companions. First, the room was lovely and the room staff (butler and stewards et al) were fabulous. No complaints there AT ALL. BUT the restaurants were poorly staffed. Wait staff either didn't knot the menu, didn't speak English well enough to understand orders, and/or didn't know how to place orders properly. And this was true at every single dining venue, large and small. The food itself was uniformly good, but not excellent. Menus at the informal restaurants were limited and boring after a couple of days. We like to dine at the formal dining room frequently for any meal, because the menus change regularly. On the first morning, when we went there, the maitre'd actually tried to wave us off, saying "you can probably get served quicker if you go upstairs to L'Terraza." And that happened every morning we went there for breakfast. We practically had to demand to be seated. Very strange. The tour staff also seemed very informal and uninformed. Some of our party signed up for various tours and had guides from the cruise ship who didn't know what the itinerary was. Two of our party went on a bus tour that ended up including 3 buses. When their bus broke down 5 minutes into the ride, their guide hopped off their bus saying "another bus will be here shortly" and got onto one of the others and left the on the side of the road! Generally, and especially those tasked with leading shore excursions, cruise personnel seemed stretched VERY thin, or were not properly trained, or were just not adequate. There was very little to be offered by way of activities on board. Granted, this was an island hopping cruise and most people left the ship every day. But cruising IS my vacation; if I want to go to Martinique, I'll fly there and stay in a hotel. So I was disappointed that there was virtually nothing offered (for free) to passengers who chose to remain onboard during ports of call. There were two "competitive" activities - trivia and golf putting - held at 5:00 and 5:30, respectively. The trivia game was led by the cruise director who kept telling individual teams what the answer was and, therefore, annoying the other teams. The putting game was help in the hallway in front of a restaurant. And, generally, the cruise staff who led these games seemed amused, and not in a nice way, that anyone would want to bother playing. Beyond that, there was a limited spa/salon offering which supposedly had in-port specials but none were ever advertised. And although there was an offer to "join" the spa, there was nothing to join - no real general spa area. There was a small, but nicely outfitted, workout room. I had a 50 minute massage that was the equivalent of a really nice back rub and my husband got a very nice, but very expensive haircut (which he needed desperately so, okay). The entertainment offerings were adequate but not anything to write home about. There were six singers who danced (notice that I didn't say singer dancers) who gave a couple of evening performances that were bigger than necessary. All were great singers and I would have been way happier to just listen to them, rather than watch them try to perform choreography that was much to large for the tiny stage they were on, and which they were ill-equipped to perform anyway. The cruise director gave a piano recital on the last full day, which was lovely but booked at dinner time, so ... not too many people there. The large social group we were traveling with hired a historian to offer lectures five times on the colonial character of the islands we traveled to and those were almost worth the price of admissions. All in all, this ship and its staff felt tatty and certainly not the upscale, luxurious experience I had expected from a line of this calibre. One last example: in San Juan, every single passenger had to embark and disembark by walking of a rusted, steep, shaky, 24-step stairway that resembled a ladder more than anything. Many passengers were elderly and used walking implements (walkers, canes, etc.) and needed significant assistance just to get on board at the beginning of the tour. Factor in the extra carry bags people normally have at the end of a cruise, and you can imagine how difficult it was getting OFF the ship at the end. Warning, warning, warning: if you are disabled, this is no port/cruise for you!!! Read Less
1 Helpful Vote
Sail Date: February 2018
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we ... Read More
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we have ever encountered. She arranged for early check-in and made outstanding suggestions and reservations for the days we were in Singapore. On the ship (Silver Shadow), our Butler, Guest Relations Manager, Wait Staff and Officers all provided outstanding service. My husband had an unfortunate accident on the first day of the cruise (tripped on broken curb getting off tour bus and broke his ankle) so our cruise was cut short but everyone on the ship could not have been more attentive and helpful - even the Captain sent chocolates with a "Get Well Soon" message. From a service standpoint, Silversea provided the best service we have ever encountered. As we have a food blog, we were disappointed that we were unable to experience the Specialty Dining options onboard as we had to leave the cruise early. We'll try Silversea again - just for the service! Read Less
5 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the itinerary, rating of cruise line and were told the ship had been renovated the year before. We were hugely disappointed. The Embarkation and disembarkation went smoothly, including the stops. ... Read More
We chose this cruise because of the itinerary, rating of cruise line and were told the ship had been renovated the year before. We were hugely disappointed. The Embarkation and disembarkation went smoothly, including the stops. That's where the good news ends. The staff on the ship were not well trained. The servers had these tablets they took orders on and they had pictures of all the cruisers so they could identify us but it was more of a distraction than a help because the really didn't listen to us they were more worried about writing on the tablet than listening to our orders. I think that's one reason they got everything wrong. They got it wrong nine out of ten times. Something as simple as having my cream on the table before my coffee got cold. Every morning before my coffee was poured I asked for cream for my coffee. They poured the coffee and then I asked for the cream again and then it took ten minutes for the cream to show up. This wasn't once or twice but every morning. The quality of the food was below average. We were in Australia and New Zealand and the fruit was tasteless. Nothing tasted like it should. The pastries and desserts all tasted alike. The chef did a cooking demonstration and didn't wear gloves and he was coughing all over the food. The cabin was worn out except the bathroom was very nice with two sinks and plenty of storage but we had to ask for shampoo and body lotion replacements almost like there was a shortage. The bed felt lumpy and worn to the point of needing replacement. The ship felt clean, plenty of restrooms with plenty of anti-bacterial dispensers everywhere. The entertainment was OK,not good but OK. Kirk the cruise director was excellent. The best show of the week was two nights before this ship pulled into our last stop and he did the entire show. It was the so much fun and everyone laughed and had a good time. The shore excursions were sub par as well, there was one that we all got 50% of our charge back because it was so awful. One example was Christchurch post Earthquake. They dropped us in town at some museum and told us that the bus will leave in three hours so be back by then. No map,no directions just go off. This was not even in the center of town. This was our first time on Silver Seas and will never again cruise with them. We were not alone. There were a good number of people unhappy with the ship as we were. Possibly 25% of the people. Some that had sailed with the SS previously and were upset and disappointed. When you're spending this much money you expect more Read Less
2 Helpful Votes
Sail Date: December 2017
We boarded the Silver Spirit in Dubai and sailed over to the Seychelles - lovely itinerary with some nice sea days as well. Getting onboard the ship was easy and very fast and just no Q's at all. The ship looked lovely and the ... Read More
We boarded the Silver Spirit in Dubai and sailed over to the Seychelles - lovely itinerary with some nice sea days as well. Getting onboard the ship was easy and very fast and just no Q's at all. The ship looked lovely and the staff were amazing. We ate in most restuarants my favourite been the main dining room and Hot rocks which is up on the pool deck - gorgeous when you are in port to dine up here. The suite was gorgeous lots of space and very nice furnished with a great dressing room area for your clothes and shoes so it keeps your suite tidy. The butler and room attendant looked after us very well and kept our bar and toiletries stocked up. I would bring the butler home if I could. The beauty of Silversea after the lovely ships, staff and food is the size of the ships you sail right into the ports and some destinations you actually over night in which is lovely to do. However if you don't over night they seem to spend a lot longer in port than other cruise ships and the fact you sail right into the port with out getting on the tender boats is a big plus. We did some of the ships excursions which were excellent in Cochin we went on the River Boat and in the Maldives we did the beach visit to a resort - for such a wonderful destination we really needed more time. In Mumbai we took the private car trip with guide which we enjoyed as we could determine how long we were going to stop. Guests onboard are a mix so you find you are not dominated by any nation and a real nice European feel onboard the ship. Entertainment - there is a show each evening and the performs sing extremely well - we liked sitting in the bar and listening to the piano player or the Jazz bar was just excellent. Also enjoy going up to the DJ and sitting on the terrace listening to the music after dinner. Totally recommend for people who like the nicer things in life and enjoy real quality. Not much activities for children so you don't find children onboard really. Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. ... Read More
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. Chilly, windy, rainy. Found a good pub/restaurant, the Duke of Wellington, best fishn'n'chips I've had. Visited Stonehenge, but it was very crowded, windy and rainy, so elected to go to the ubiquitous gift shop. Plus, admission is up there in price. Boarding was easy on sailing day. Since suites were not available until 2pm, we were able to have lunch in Atlantide or Terrazza. There were a couple of friends on board whom we had met on an earlier cruise, so that helped pass the time. Found our Silver suite easily, two of 3 suitcases arrived quickly, and we had a sense of how to unpack, i.e. whose stuff went where, etc. It seemed that there were fewer drawers in the closet area. more shelves. The entire suite was larger than on the Spirit, but seemed to have less drawer space. It will be interesting figuring out where a third person's stuff is going to go, since we will be on the Muse again in December, with one of our sons accompanying...he gets the couch. Suite bathroom was adequate. Loved the large shower. "Rainfall" shower head was stationary, i.e. we couldn't position it to direct the water flow. First two nights was difficult getting hot water, took a long time to get it even warm, if at all. After that there was plenty of hot. The shower leaked water under the shower door frame if the movement of the ship made the water in the pan flow away from the drain. That got fixed quickly, the gaps beneath the shower door frame were sealed. I had an iPod with me, so playing our own music on the Bose player in the suite was easy. The rest was as expected; we would have liked to use the verandah more, but the weather was not conducive, except for a day or two in Canadian/St. Pierre waters. The ship color scheme is lighter than on the Spirit, including the carpeting. The carpeting could be problematic in that it will show stains more easily. Plus, it was starting to "pill" in our suite, and it looked like a couple of seams were about to give way. The lighter colors give more of a sense of spaciousness. We felt there was an overabundance of plastic, not a lot of wood trim. Dining: food was overall excellent, service inconsistent at times (almost seemed like we were forgotten, depending on the restaurant). Bar service was the usual. We were victims of the restaurant-dictated dress code (which I understand is reverting back to a ship-wide dress code: much better!). Atlantide was formal, as was La Dame. The rest of the restaurants' attire were informal or casual. Quite a mix of attire in the evenings. We did see some shorts in the evening as well. Not many tuxes in Atlantide that we could see, although I had my own, La Dame seemed more formal than Atlantide, as did the service. Spaccanapoli (pizza restaurant) had very good pizza. You could get a "custom-made" one, there were lots of ingredients. The pool grille at lunch was overall so-so. The Reuben sandwich on the menu was undercooked and not all that tasty OR attractive: the cheese wasn't even melted, even after I sent mine back. Hot Rocks, which we usually visited on embarkation night, was good, more menu selections. But cold and rainy, and no infrared heaters (luckily they provided blankets, but still....). We went to Silver Note once. The menu was confusing, service spotty. Entertainment so-so. One night we had a "campfire" dinner with our friends in our suite. Dinner order was confined to the room service menu, which was adequate, but not what any of us expected. On other ships, dinner is available in your suite course by course via the main restaurant menu, but not so on Muse, since there was no main restaurant. The forward observation lounge on Deck 11 was underused most of the time. No coffee in the morning, had to go to the Arts Cafe on deck 8 for coffee and snacks. Woefully inadequate seating for as popular a place as it was, but what to expect when the Arts Cafe was the only place to get a coffee before 9 am, when the pool bar opened (but just the bar, no food)? Speaking of the bar, the main "bar" is the Dolce Vita, very spacious, large enough for a lot of passengers. Bar service at times seemed non-existent. If you weren't in the bar-staff's line of sight, you got passed over. We did not attend any of the musical shows (usually were too late from dinner). The magician was good, and we got a lot out of the enrichment lectures about ocean liners, the development of the cruise industry, and cruising now and in the future. Didn't attend any of the port talks, but they were available on TV. Seating in the the show lounge was not comfortable. The couches were fine; you had to share the drink table with the people in the single chairs in front of you, IF they were willing to share. The single chairs were narrow and hard. Ports: First one out of Southampton was Falmouth. We did a shore excursion, "Coastal Trek and Pub Lunch". It was about a 4-mile walk on a mostly narrow up-and-down trail, somewhat treacherous from the rain. Even in dry weather it would be treacherous. A lot was along a cliff: if you fell over the side, onto the ricks and into the water you'd go. Far longer and more strenuous than the description led us to believe. The pub was the Witch Ball. We had a separate eating area, seemed jammed in like sardines. Not enough "loo" space. Women were using the gents'. If you were a fitbit user, this trek (and it truly was a trek) gave you plenty of steps. Overall pricey. We didn't go ashore at the Ireland ports. At St.John's, Newfoundland, we went on our own, walked to the Castle Hill area. At St. Pierre we were tied up at the pier...EZ off and on. Caught the shuttle bus from the ship to the "downtown". Colorful buildings, vibrant streets (from kids and traffic). We did plenty of walking around town, two of us walked back to the ship. Very picturesque. We did another shore excursion at Sydney, Nova Scotia: Cape Breton fiddle concert. Was really fun. We even square danced. Then went to a little place for lunch "in town". My wife had poutine, just for once, and I had pizza...which was much better than the poutine. Charlottetown, PEI was the best as far as we were concerned. Weather was gorgeous, there was a farmers' market in town, there were plenty of shops to visit and restaurants serving mussels and other seafood. And good beer. Great walk. We had to skip Gaspe because of speed restrictions on ships due to right whale migration. We didn't see any right whales, probably not being in the right place at the right time. We were also canceled out of a Gaspe shore excursion, a walk through a forest. After our Falmouth experience, we weren't too disappointed. So we spent an extra day "at sea" on the way to Saguenay, PQ. Sailed into the St. Lawrence and up the Saguenay River. Very scenic. Big problem, however, was that the river guide's narration was only able to be heard in the hallways and some of the public rooms and on the decks. Not on the verandahs, as advertised. So we really didn't get much more out of it than seeing the land go by. Luckily the weather was good enough that we could venture out onto the (quiet) verandah from time to time. Saguenay had the best pierside tourist greeting service we have ever seen. Most everyone was bilingual and we were indeed warmly greeted as we got off the ship. We did a little "hike" of our own on some of the city streets. Since the tide was out, we were able to get down to the beach by the pier easily. The pedestrian area on both sides of the pier was more like an esplanade. At Quebec City, we had a private tour that was pre-arranged. Learned a lot, saw a lot. Would recommend. Read Less
1 Helpful Vote
Sail Date: August 2017
We were apprehensive about cruising - mainly because of the crowds found on the larger ships. My husband uses a wheelchair and the idea of navigating through crowds was daunting. However, the size of this ship was just perfect for us, as ... Read More
We were apprehensive about cruising - mainly because of the crowds found on the larger ships. My husband uses a wheelchair and the idea of navigating through crowds was daunting. However, the size of this ship was just perfect for us, as we had discovered on an earlier SilverSea cruise to Alaska. The staff were all very helpful and the accessibility for a power wheelchair user was very good overall There was an issue with one port where we could not disembark due to the steepness of the ramp which even had stairs at the end! The staff were willing to carry the chair and my husband down, but we didn't feel comfortable with that as the chair weighs 350 pounds empty and we didn't want to risk it being dropped - or someone being injured. One highlight was dining in Le Champagne, an intimate setting, with a 6-course meal. The food was exquisite and the atmosphere warm and romantic. We primarily ate in The Restaurant and found the food choices adequate for our picky appetites and the preparation always quite delicious. We arranged our own private tours in Tallin and St Petersburg with agencies that had wheelchair accessible vans and knowledgeable vans. SilverSea would have arranged these for us, but we found the cost was higher through their concierge service and we didn't feel confident that they would make arrangements appropriate to our needs. We suggest that SilverSea invest a little time and energy in finding wheelchair accessible tour providers for their regular shore excursions. None of the Silversea excursions were accessible and we were unable to use our considerable shipboard credits for any such tours which was disappointing. We've rated the shore excursions low because of our lack of access to any of them. Read Less
Sail Date: May 2017
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal ... Read More
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal butler at your beck and call was superb. Our butler, Lu Yi Sun, made us feel like royalty, including giving us a surprise anniversary party with champagne and cake as well as decorated our room and made love swans out of towels placed on our beds She also obtained boxes and helped us pack them for shipping to the U.S. The rest of the staff was also superb and accommodating. The food was excellent! We highly recommend eating at the Grill at night and cooking your own filet and lobster on the extremely hot stones, which was so wonderful, we did it three times. The itinerary presented a lot of memorable experiences in a lot of different sites. Recommend the jeep tour in Corfu. On return, we reflected on our journey and had a few minor hiccups. I contacted Dee, the Guest Relations Manager at SilverSea, who was extremely sensitive and addressed/resolved our issues much more than we anticipated. As a result, we are now planning our next SilverSea cruise. THIS CRUISE IS A 10! Larry Read Less
11 Helpful Votes
Sail Date: January 2017
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were ... Read More
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were very unhappy with the condition of the ship as most were led to believe the ship had gone under renovation before the cruise. It turned out only some internal things were redone. New carpet was installed. Getting into the restaurants was not a problem. We thought La Terraza, morning and afternoon buffet was very good even though it was pretty much the same everyday. It was the best food of 3 in the evening. Food was very good, most of the time, but most of the menus were repeats. There was lots to do with many days at sea. Lots of lectures, classes and entertainment.. The service was way beyond our expectations. The crew was outstanding and worked very hard to anticipate your every need. There was a bit of a language barrier at times but their smiles and happy attitudes made up for it all. Some of the ports were redundant, and some we wondered why we went there at all, as there was nothing to do, or it would be Sunday and everything was closed. The biggest disappointment was the shore excursions. Many of the tours did not fit the descriptions. Many of the tour guides had their own agenda, or could not speak good English, so you were basically riding around in a bus wondering what you saw. Complains to the Excursion Desk fell on deaf ears. Hard to believe they had done some of these in previous cruises. Book with a Travel Agent company who has a representative on board and includes some of the land tour. Someone that hears you and advises you on board. Private cars were some of the worst unless you know where you want to go and a little something about the port. Don't be afraid to complain and fill in your reviews. We did not and that was a mistake, as we were basically ignored, I suppose assuming we were happy. We are not complainers. Final, this is not a cruise for children, not even any of the legs. Not a fit for the World Cruisers and nothing to do on board. Read Less
11 Helpful Votes
Sail Date: November 2016
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of ... Read More
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of course in the style of 20 years ago, Spotless and kept so by a very keen maid aided by a butler.A large walk in wardrobe with lots of coat hangers and a easily accessed safe. A lovely comfortable bed and pillows. Alas the bathroom was a disaster without a walk in shower and being disabled it was a nightmare to have to climb in over a highsided bath to have a shower.There are apparently only 2 disabled suites on this ship .Yes there were plenty of handholds once you got in. But for anyone with limited ability to climb into a bath then avoid this ship. There is only one bank of lifts( elevators)at midships so if your suite is near the forward part then there is a long walk to get to another deck. The cruise was a designated bridge cruise and with a competition and a weeks cruise as 1st prize there were 40 avid determined people on board and the rest of us suffered accordingly as some expected activities never materialised. Now for the praise! The food,service,staff could not be surpassed. Nothing was too much trouble and I was met with the greatest of help and kindness. I will travel Silversea again but not this ship There were 3 lecturers on board, 2 were dreadful and one was brilliant Read Less
7 Helpful Votes
Sail Date: August 2015
This cruise is definitely for an older crowd. Younger travelers and those looking for a wild Caribbean type cruise to Alaska will be disappointed but for those of us who love scenery, good food, good wine and spirits and being waited on ... Read More
This cruise is definitely for an older crowd. Younger travelers and those looking for a wild Caribbean type cruise to Alaska will be disappointed but for those of us who love scenery, good food, good wine and spirits and being waited on hand and foot, this is the cruise for you. From the moment we embarked, everyone was exceedingly polite. Our stateroom was continually refreshed and the mini-fridge kept well stocked. Everything is included, except shore excursions and premium spirits. Our debarkation process was efficient but because of an ice dam collapse our train ride from Seward to the Anchorage airport was cancelled. They re-loaded us to the ship to await motor coaches and I was anticipating just having to sit there. The cruise line opened up all areas except the staterooms, opened the bar, brought us food and treated us as if we were still cruising even though ours was over. Professionalism at its finest. I would definitely take this cruise and cruise line again. Read Less
11 Helpful Votes
Sail Date: June 2015
I appreciate that some people like the massive cruise ships that are on offer, especially as all seem to be vying for your trade with on board credit, free drinks (very limited), massive facilities, lots of entertainment; the truth is ... Read More
I appreciate that some people like the massive cruise ships that are on offer, especially as all seem to be vying for your trade with on board credit, free drinks (very limited), massive facilities, lots of entertainment; the truth is I'm done with them. Having sailed Holland America in Sept 2014 for two weeks (too long), I found it too much of a hassle each time you had to disembark and the general kerfuffle in boarding such a large ship, lets face it the days of cruising being exclusive had now turned into cruising for the masses, hence our short trip in the Silver Wind. Yes, it is probably the oldest ship in the fleet, yes it is expensive compared to the leviathans on the sea that you can sail, yes you have to be prepared to forgo the various entertainments that accompany those ships, but what you get is cruising as it should be. Excellent facilities, service reserved for a five star hotel, food and drink of the highest quality and dare we say it? The crowds that often make the whole holiday experience tiring. I like the fact that you berth in ports too small for most cruise liners, trips where there will be a maximum of 15 to 20 people mean more of a personal experience, no hustling to get big groups back on the coaches, take your time (within reason) and enjoy what you came to see. As for the age of the ship I found that you could probably see where it would need an upgrade or two, especially the bath panel being loose, the toilet being a bit inconsistent, paint on the windows giving away it's age, but for me small things that don't detract from the fact that you are treated as an actual valued guest. Big ships? nah not for me, short cruises in luxury surroundings, now that's more like it. Read Less
Sail Date: November 2012
We ordinarily cruise with Crystal but as we liked this Middle-East itinerary we decided to try a smaller ship. As my husband is confined to a wheelchair; accessibility of all areas of the ship and the layout of the suite was important. ... Read More
We ordinarily cruise with Crystal but as we liked this Middle-East itinerary we decided to try a smaller ship. As my husband is confined to a wheelchair; accessibility of all areas of the ship and the layout of the suite was important. We found the embarkation process very good and speedy. As with Crystal, the wheelchair cannot be simply wheeled onto the ship and entry through the kitchen is not the greatest first impression. But such is life in a wheelchair. The location of the mid-ship suite was good for us. (Never again on Crystal in a stateroom at the front of the ship when the weather turns bad. It is also difficult to book the disabled mid-ship staterooms on Crystal as Crystal allows these rooms to go to persons who are not disabled.) Our bathroom was not wheelchair friendly. A person confined to a wheelchair cannot access the basin comfortably and has to park next to it and then twist his/her body to use it. Not acceptable. A suitable shower commode chair was not provided (my husband could not get onto it because the side arm was not removable). As a result, we had to use the fold down chair but because of no pull down grab rail on the one side we had to park our wheelchair in the shower so that my husband could balance. Fortunately, the waters were calm the whole time but I hate to think what would happen if the ship was rocking. Crystal comes out tops with these issues. The suite was kept very clean throughout our stay and toiletries were well stocked. We found the butler service very good and really convenient for us as it freed me up having to accompany my husband when he wanted to go somewhere where accessibility was a problem. The butler was very accommodating. (The butler service is only provided by Crystal in the penthouse staterooms.) Desserts and confectionery on board were very good - far superior to our last Crystal cruise. It mostly tasted homemade and not processed like Crystal. We preferred the buffet lunches in the La Terrazzo restaurant to Crystal's buffet lunch. However, the dining options were limited. La Terrazzo never seemed to change its menu and the cover charge at La Champagne is unnecessary as it is not that great. The food never quite hit the mark e.g. burnt curries, tough chicken always, hard pasta that had been waiting around too long, vegetables boring, eggs Benedict a disaster. We missed an actual coffee shop. It was very hit and miss in getting a decent cappuccino. However, the red meat was great. Lobster very scarce and the tuna/sushi not up to standard. Fruit and salads below par as tasteless and limp. Don't want to go on about it because I did come back with a couple of extra kilos thanks to the blueberry pancakes! That said, Crystal wins hands down with the food except for confectionery. The wines offered at meals were not great. This is probably as a result of "all-in" cruising. The ship itself is old and it should go post haste to where all good ships go to die. The noise that we had to endure in the suite from the flushing toilets of adjacent suites made a good night's sleep elusive. In addition, we felt that the inside of the suite whilst comfortable, was fitted out very higgledy piggledy with its different permanent fixtures and it reminded one of the inside of a Nile Cruise boat cabin. The ceiling panels were grubby. I am not sure that next year's planned refurbishment will do the job. Wheelchairs cannot access the 8th deck (pool area) unassisted. They can on Crystal. I missed the running/walking deck right around the ship and the little track that Silver Wind had was taken up by sun loungers mostly blocking the way. There were language problems with Filipino staff especially around the pool deck. We found that despite their eagerness to help they didn't take the time to listen and their command of English was in some cases quite poor. We did have an issue with sullen staff/poor service/poor breakfast buffet on the pool deck but that got sorted out. The cruise director and the staff in general were very helpful and friendly. This is Silver Wind's saving grace. The entertainment was very very poor and amateurish. Crystal's shows are tremendous when compared with some cringe worthy shows e.g. singers forgetting their lines, singers with little singing talent. We found that there was never a quiet place to go to. Lounges were always noisy. Crystal was able to absorb the passengers and one never felt crowded. Whilst it was a bridge cruise, only 3 passengers came to play and so that was disappointing but obviously not the ship's fault. We were very lucky to be given free laundry service. Big bonus because the laundry facilities on board were very poor. In fact, halfway through the cruise, the irons were stolen and that was that. Crystal's laundries are luxurious in comparison. The itinerary itself was good. We enjoyed the Suez and the ports. The preparation for sailing through the pirate waters was outstanding. There was one peculiar incident when the ship passengers were not advised of an alleged overnight time change which resulted in a lot of frantic running around to get ready for the all-day Petra excursion. How the captain can blame the local authorities for not advising the ship when the time change had happened 1 month before is beyond me. In conclusion, we would be hard pressed to recommend Silversea and certainly we would not be returning to Silver Wind. This trip confirmed that we are Crystal loyal and the premium is worth it simply for the independent coffee shop, shipboard photographer, larger suite, better bathroom, movie house and food. Having said that, Silversea is not a cheap line. I am not sure that it holds itself out to be 6 stars but its loyal returning customers seem to think it is 6 stars - all we can say is that they need to try Crystal to experience 6 stars. It seems that the free laundry (after 100 days' sailing) is a big drawcard. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise