8 Helpful Votes
Sail Date: December 2017
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest ... Read More
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest queen bed I’ve ever seen. Food was mediocre at best. I found plastic shards in my burger, that they had the nerve to call a Waygu Beef Burger. My last morning I ordered eggs Benedict, as expected, yolk was solid and inedible. My wife took a bath and tub leaked all over the carpet in dressing room ( required two maintenance workers several hours to fix, but carpet was wet.) We weren’t able to eat in La Terazza or the Expensive place because reservations should of been made before the cruise left Ft. Lauderdale. My Butler told us that the good restaurants were booked solid. How am I supposed to know this? My bad. Port of Key West was a tourist trap and depressing(except for the roosters, roaming freely, it was the highlight of the cruise.). My wife’s room card needed to be replaced twice, as it wouldn’t open Suite, one of the girls at reception mentioned it might be because the cell phone screws up the key card? Really? Nice job making us feel like it was our fault. We supposedly had Premium WiFi but it was spotty at best. I guess 50 miles off Florida you’re in the Bermuda Triangle where TV or Internet is nonexistent. Couldn’t even watch Sunday Football!!! Silversea, here’s a word for you...TECHNOLOGY! Get with it. Our Butler was great and helped us stock the fridge and serve meals. Also did our laundry which was excellent. The life boat drill was a joke...they were so busy squeezing us into a small part of the decking, no one ever explained how to use the life vest!! Glad there wasn’t an emergency because this didn’t make me feel safe. The wine served was below average wine but you could purchase great expensive wine but I was so food sick, drinking was not a priority. Then we get off the ship and find out another cruise ship had to turn around and return to port because of food poisoning. Hmmmm...if you decide to go on this cruise please take my advice and bring Pepto and Tums....Imodium might also be a good idea. I’ve lived and eaten in NYC for over 30 years and I’ve never felt as low as the Hostess at La Terazza made me feel when she said, “we are totally booked and there is a Very very long waiting list also”. But she said she’ll try and let us know by phoning our Suite. Yes! We got a phone call in our suite! No they could not seat us at all....explain to me why I would ever go through this again? If you can’t seat 2 people for dinner at 8-9 pm, you are in the wrong business.! Read Less
14 Helpful Votes
Sail Date: December 2017
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down ... Read More
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down from your plates on your meals. This was because the Restaurants Air Conditioning system was malfunctioning for the entire cruise. Almost every passenger that I met was complaining but the ship's staff just kept making excuses and tried to poo poo the situation. Even the ships water system had to be shut down for many hours because of mechanical failure. I have attempted to speak with Silversea corporate office about this horrific experience but they would NOT return any of my phone calls when we returned. I would stay away as far as possible from Silversea - they are even close to how they advertise themselves and they wont even return phone calls to discuss the disaster!!! Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over ... Read More
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over $30,000 on this 12 day cruise and they will not even respond to our inquiry. The menu was nearly all meditteranean and had very little variety and no local fare. The wine list was below par for the price. The staff, room attendants, bar tenders, waiters, etc were extremely nice. The shore excursions were cut short due to mass confusion on disembarking, thus getting us off the ship too late for the full itinerary for which we paid. The concierge desk was polite but totally helpless. The fact that no one from this company will have the decency to return our calls or emails is proof enough that they are NOT user-friendly. Run far and fast from Silversea. Seabourn, Oceana, and others are far superior for much more reasonable fares. You've been warned. Read Less
Silver Whisper Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.0
Entertainment 3.0 3.4
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.6
Family 2.5 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.5
Value For Money 4.0 3.7
Rates N/A 4.1

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