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2 Helpful Votes
Sail Date: February 2018
We decide to chose a top end cruise line having previously been many times with Princess, Royal Caribbean and Oceania. We were not disappointed but we were occasionally surprised. Silversea fellow travellers we found extremely loyal to ... Read More
We decide to chose a top end cruise line having previously been many times with Princess, Royal Caribbean and Oceania. We were not disappointed but we were occasionally surprised. Silversea fellow travellers we found extremely loyal to the cruise line and were in many respects the best advocates for the company. In fact, we were telling people that we wanted to try Seabourn for a future cruis and most tried to talk us out of it! The loyalty is u deerstalker dabke given the consistently high level of service and willingness of staff to help. In restaurants, bar and pool area we enjoyed constant attention, with nothing being too much trouble for the crew. Silversea claim almost 1:1 crew passenger ratio and I had no reason to doubt that. It should however be noted that the ship was not full. On earlier reviews I read some complaints that service in restaurants was slow, we experienced none of that. Our cabin, at first 918, a Veranda (4) class cabin was spacious, well maintained and benefitted from excellent butler service. Unfortunately we detected that the air con system was under performing but it took us 3/4 days to convinc the staff that was the case. I won’t bore you with the details but when confronted with the evidence they then moved very quickly to change cabins which, given the ship was not full they could do. The move was entirely managed by the butler team amd was no hassle and worth It. It’s a shame it took few days to sort out, but sort it they did. We enjoyed good enrichment lectures and frankly met some fascinating people from many different parts of the world. What’s more the flexible management of the restaurants meant we could meet and dine with him different people whenever we wished. The restaurant staff were very flexible and accommodated us when we wanted, and wi5 whatever size group they’d were presented with. Full marks to them. Some areas of improvement would be to offer internet free, even if they up the package price. The one hour free service followed by high charges undermines the upmarket brand. Two of the five tours we didn’t were rubbish. The catermaran trip in the Whitsunday Islands amd the visit to the Coral reef HQ aquarium in Cairns we’re over priced and dull in our opinion. The gym is fine but not a lot of effort goes into the water aerobic sessions which were repetitive and not of a very high standard. The entertainment is at best average but good enough to sit and enjoy a cocktail with, but truthfully if you want great entertainment go elsewhere. Finally, the bar could do with brightening up, although the service isn’t again brilliant. How the bar team remember our particular drink is anyone’s guess. Be in no doubt though, we love our trip and will be back. Read Less
Silver Whisper Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.0
Entertainment 3.0 3.4
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.6
Family 2.5 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.5
Value For Money 4.0 3.7
Rates N/A 4.1

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