1 Helpful Vote
Sail Date: July 2014
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) ... Read More
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) Customer service at head office It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I e-mailed the Director of Guest Relations 5 days ago and have heard nothing. We have e-mailed just to receive a copy of the folio and have heard nothing! Assuming their e-mail is not broken, this is beyond me for a purported luxury company. At this point, I don't even know how to get in touch with them for a receipt. 2) Shore excursions Our itinerary originally visited the Ukraine for three stops, but this was cancelled for obvious reasons. They replaced them with 2 stops in Turkey and Sochi. These ports were very uninteresting. What's worse, are the shore excursions. In Sochi the guide could barely speak English. And when you pay for a shore excursion, your expectation is to see stuff. Not to be taken to the Radisson hotel and have a drink and snack (hello!! we are on an all inclusive ship!). When I complained to the shore desk that this was sub-par (along with most everyone who did a shore excursion in Sochi), he wrote the following in the Chronicles the next day: "The guides are locals who may have a heavy accent and/or lack on expertise in all aspects of the city" (not being able to translate from the person who was giving us the tour in Russian is not a heavy accent, it's a lack of English), "Please remember that, as travelers, it is what lies outside the window that is important, what we see, hear and experience for ourselves and see the places we are visiting for what they are and not what we would like them to be". You can only take this to mean, we will charge you the same price as a top notch tour, but expect less and don't complain. How patronizing!! 3) Dining Overall dining was fine with one exception of the maitre d' being extremely rude and not wanting to cater to a special request (steak with steamed vegetables). We were sitting with guests who are consultants in hospitality management-- they were pretty appalled. I had to hold my husband back from saying things further, given it was our last night and I didn't want to ruin it. 4) The good The ship is fine. The crew is outstanding (but I have never encountered a less than outstanding crew). The rooms are fine, except I found the shower in the bathroom awkward. We met several people on the boat who were sailing with Silversea for the first time and none would come back...neither will we. The ship was half empty so maybe others have already figured this out. There are other companies who provide the same amenities but with better customer service. This one left such a bad taste in my mouth that I will never sail with them again. Read Less
Sail Date: May 2014
My partner and I had a great time on an all too short 7 days Caribbean cruise. this was our second SilverSea and certainly the better of the two we have been on. There had apparently been turnover of staff and many of the staff on-board ... Read More
My partner and I had a great time on an all too short 7 days Caribbean cruise. this was our second SilverSea and certainly the better of the two we have been on. There had apparently been turnover of staff and many of the staff on-board came onto the ship the same day that we boarded. That created a few dips in the service, especially around the pool where we watched a number of tables waiting for service. Did we mind waiting, not at all. The drinks were flowing, the music was playing. All was good! The only day of the cruise that it rained, was the night of the deck party so it was cancelled. (Couldn't they have tried that again another night...maybe not?) So no deck party this cruise. The Cruise Critic meet and mingle was fun and Duct Tape- We love you! The Ports were nothing to write home about except for St. Baarts which was fantastic. The shows were ok, nothing great but the supper club singer was amazing! We'd go in after dinner and just listen to her. Crazy good! Food, ok, the breakfast buffet could use a little work but overall was impressed with the experience. Why why why Silversea do you have formal nights (2) in the Caribbean?? Take a page from others and drop the tuxes and go casual! Cabin stewardess and Butler were just Beyond- huge kudos to those folks! Overall- We liked it and felt it was a great experience. Read Less
4 Helpful Votes
Sail Date: May 2014
We have only done a few ultraluxury cruises before, including with Silversea, so we are not as experienced as many on these boards and perhaps my expectations were too high. Overall we had a very nice time, with a few annoyances and ... Read More
We have only done a few ultraluxury cruises before, including with Silversea, so we are not as experienced as many on these boards and perhaps my expectations were too high. Overall we had a very nice time, with a few annoyances and disappointments. This was an anniversary cruise for us, focussed on the Monaco Grand Prix, as we are big Formula One fans (we DVR and watch all the F1 races at home) We booked 8 months ahead of time to assure we would get space and tickets to the race that were being organized by Silversea, so we would not have to worry about the hassle of getting to/from seats at the track or having to fend for ourselves at what we expected to be a very crowded event with potential for disorganization and "mob scene" we wished to avoid. We had made our own arrangement in Barcelona for four night before the cruise, as I could not get timely pre-cruise hotel information from the Silversea booking agent despite several attempts. Barcelona is awesome, we plan to go back for more days. EMBARCATION: flawless, no lines even though it was just 1.5 hours before latest check-in time, painless passport check, pleasant and welcoming staff starting right at the port when the cab dropped us. SHIP: The Spirit was clean, smooth and comfortable everywhere and everything seemed to work. Public areas were uncrowded and low stress. The African themed art hanging in some of the hallways was, to me, pretty ugly and uninspired, but other than that the decor was tasteful and elegant. I have a back and muscle problem so the soft and comfortable dining chairs in all the indoor and outdoor venues were especially appreciated. SUITE and SUITE SERVICE: Our 365 sq-ft (counting veranda) V5 suite was and remained immaculate through the cruise. Our butler Jerry and his cleaning helper Larry (really) introduced themselves almost immediately, and they efficiently filled and refilled our unusual mini-fridge stocking requests. My towel gluttony request for always having six bath towels on hand was honored. The bed was nice and soft, the bathtub and separate shower and bath toiletries (there is a choice, I chose Bulgari) were perfect. The retractable clothesline over the tub was welcome for small items, though we also used daily laundry service regularly and our clothes were only lost (and then quickly found) once. The veranda lounge chairs were ergonomically just right for positioning my difficult back and legs. We used room service for appetizers a few times and it was prompt, food was tasty. In addition, after a particularly long excursion, the butler surprized us with an unexpected array of appetizers as well, anticipating we'd be tired and hungry. Internet wi-fi was slow and expensive as it always is on cruises, but way better than on our last SS cruises (Alaska, South America). For $250 we got the 1000 minute package and the speed was fast enough to get a reasonable amount of work and communication done and still have leftover minutes. DINING: surprizingly, a mixed bag. Our favorite was the Stars Supper Club, where we ate on formal night (you can be informal there) and were pleasantly surprized with sequential tasty small bites and a sultry singer. La Terrazza outdoor deck dining on the buffet food was efficient, uncrowded and reasonably tasty for breakfast and lunch, and dinner the first night was exquisite, though table service (coffee) was spotty in the mornings. The 3 dinners and 1 breakfast we had in the dining room were mostly just good enough, nothing wow like we'd had on the Silver Cloud. The gratis white and red wines poured were mostly the Silversea label which I did not care for, so we just ordered and paid extra off the Connoisseur menu. Seishin was interesting, tasty sashimi, though the waitress struggled for several minutes with the mechanics of how to open a bottle of special wine we'd ordered (after having first brought the wrong bottle). But she also noticed I was using my hand fan, because the room was hot, and immediately set off to get the AC turned up. Breakfast in the room always arrived on time and with what we ordered, though the offerings of European style "lunch meats" that were there and all over the ship were tasteless. SERVICE: Mostly good, though there was one lady at reception who did not seem to like her job and who had some attitude problems, and some of the (mostly Filipino, not uncommonly talking Tagalog to each other in public areas) wait and cleaning staff seemed tired, especially towards the end of the cruise. One annoying episode was where we'd ordered a Connoisseur wine we did not finish that we wanted to take back to our suite to store for the next day (we always bring the air removal pumping devices for this purpose). The waiter insisted on sending someone to bring the wine to our suite, rather than letting us just carry it ourselves (it really isn't that heavy!). We waited a half hour in our suite, putting off going to sleep as we anticipated a door knock, and the wine did not appear, so I got redressed and set out to track it down. No one seemed to know where it was, until finally, it appeared, late (the next night we knew better, and just carried the wine back ourselves :) ENTERTAINMENT: the only show other than in Stars we went to was opera night, where a mezzo named Victoria Morgan moved me to tears with the beauty of her voice singing Carmen, but one of the male singers was just so-so. PORT AND SHORE EXCURSIONS: -- some guides were great, some not so good, all excursions we did (except for the separately organized F1 race) were good and worth the price, with clean buses and functioning AC, and though the toilets on the buses were routinely locked, the bus driver on one excursion stopped and opened up the toilet for a desparate passenger, which was nice. SETE: all-day excursion to Carcassonne, interesting. About a one hour drive in a comfortable bus with AC, then you see a charming hillside medieval walled town. The local guide who gave a brief tour was terrible (heavy accent, plus the heavy wind this area is known for did not help), though he tried. There was time for a leisurely early lunch of cassoulet (we chose Le Jardin De Templier near the Basilica). It was nice we had enough time for a local lunch, as opposed to just a stroll to buy souvenirs, and time to tour the fortress. A Russian Orthodox choral group happened to be performing in the Basilica, lovely. CANNES: two days -- wonderful. One day we did an excursion to St. Paul de Vence and Chateau de Saint-Martin for wine tasting . Though St. Paul was cute (warning -- steep walking!), the trip to the beautiful Relais and Chateaux location of Saint-Martin alone, where excellent wines and appetizers were served on a gorgeous view patio, was worth the excursion fee. No herding, no mad rush. The only disappointment was that we could not buy the wines we'd just tasted on site. The next day we went on the Nice and Perfumerie Fragonard excursion. This was well-organized but it is a long drive, lots of traffic (included time to buy wholesale quality perfume after a tour of the production facilities). When we stopped in Nice, after some traffic, a guest asked the local guide about toilets and the guide said there were none other than going into a cafe to buy a coffee , "that is just the way things are done here." After we'd wandered around a couple minutes we found immaculate, staffed public pay toilets at the nearby Seven Continents Square (hard to miss), so I mentioned this when we got back on the bus, for the guide's future reference for guests. She defensively said, "Yes, they are there, but I did not mention this because you have to pay 50 cents!" Perhaps local excursion guides should be advised that it is likely Silversea pax would not mind paying 50 cents for a clean toilet?? :) AJACCIO: On embarkation, we were told the Clos Capitoro Wine Tasting excursion out of Ajaccio was cancelled, so we rebooked into the Walking Tour and Fesch Museum option. Then that tour was also cancelled the night before, and none of the remaining tours appealed to us so we set out walking the lovely town on our own (which actually turned out fine). The Fesch Museum is worth a visit, do not miss the Corsican art in the basement which was our favorite. MONACO, 2 days. EXCUSIONS TO NICE AND EZE -- Medieval Eze is beautiful (VERY steep to walk up to!), but unfortunately we were too early in the day, and did not have enough time to have a leisurely lunch in one of the excellent (and expensive) local dining venues. Had just enough time (45 min) for a stroll, drink, and pictures, or a quick purchase. MONACO GRAND PRIX PACKAGE -- Key issue: You will not have VIP seats or service at the race! Two nights before the race we were issued F1 package swag bags which consisted of a cheap mini-backpack with F1 programs, ear plugs, some cheap binoculars, a tiny plastic rain poncho, and our lanyards and tickets. We were given a detailed orientation RE how to get to and from the ship to the track. Access would be only to the races that day (Sunday), not Saturday's qualifying, no pit walk, no special access, just regular grandstand bleacher seats for Sunday, is what we should expect. We were told our seats would be mostly in the K2 section grandstands, "near the checkered flag" (though it turned out we could not see the checkered flag from our seats, as it was up and behind us). We'd been told at booking, and that night, that there would be a "former F1 driver" at the upcoming cocktail party, but we were still not told who it would be until we got the late night newsletter on our bed, where a wiki printout of the bio on Allan McNish awaited us. McNish had started in only 17 F1 races, so technically he was indeed a "former F1 driver" and Silversea did not lie, though his greatest fame was actually that he was a 3-time American Le Mans Series champion. Then the night before the race a special, formal cocktail party in La Terrazza, with excellent canapes and champagne and almost everyone dressed to the nines. A lot of the pax there seemed less interested in F1 than in just being where they thought they should be so they could tell people about it when they got home, but many were hardcore car buffs, and it was nice to meet fellow afficionados. This was followed by an entertaining talk given by McNish, who was a great speaker and we were happy to meet him even though we'd never heard of him RE F1 racing until this trip. Then we had a special dinner with not extra special food at La Terrazza with fellow F1 fans. Then came the actual race on Sunday: we tendered in early to allow time to walk up the hill to the track. The streets were a zoo, full of souvenir shops and tourists as well as high end boutiques, some ladies in outrageously gawdy outfits as you'd expect, but mostly just casual attire like we'd been told to wear. No drivers or celebrities viewed. Our grandstand seating (no backrests), out in the blazing sun was indeed in K2 and, as noted, we could not see the checkered flag. Toilets were few and far away dirty portable units with LONG LINES (3 stalls, one broken, for hundreds of women), so we were afraid to eat or drink anything though the drunken Aussies behind us (not SS pax) kept climbing over us in the bleachers to go get more beer. Overhead announcements were hard to hear and the display board showing driver standings had big delays. As we sat for a few hours, uncomfortable, trying to focus on the race, we longingly gazed at others in town who were luxuriating watching the race from commercial service yachts and hotels, drinking champagne and eating lunch in real chairs, (presumably with access to clean toilets), thinking that if we'd paid a few hundred dollars more (we looked it up), we could have been there instead of suffering on our bleachers. For $1500 per person, we (perhaps unrealistically) expected more, and would not do this again, as we are not interested in bragging rights for just having been there (when we got home, we then watched the race on TV:) PORTOFERRAIO -- we took the tour across the island first, and then toured Napoleon's old villa, nice views and some interesting history. Could have skipped the island tour and just toured the villa on our own. DISEMBARKATION smooth, no problems, took the bus SS had organized to the airport SUMMARY: overall an entertaining cruise, with mostly excellent service on an uncrowded ship, though we probably would have picked a different Silversea cruise (or bought our own GP tickets with better seats) if we'd known the Grand Prix experience was going to be so uncomfortable relative to the price. Read Less
2 Helpful Votes
Sail Date: February 2014
We have been sailing on Silversea since 1995 and have over 240 days on board all of its ships. While the line is not what it once was--the food is nowhere near as good and the amenities of caviar, decent champagne upon arrival, and access ... Read More
We have been sailing on Silversea since 1995 and have over 240 days on board all of its ships. While the line is not what it once was--the food is nowhere near as good and the amenities of caviar, decent champagne upon arrival, and access to a full range of call brand liquor, and special Silversea adventures on each cruise are no longer available at no charge to all--we still enjoy the line. From time to time, we have had problems, most of which have been equitably resolved, sometimes without our even asking for help. On the positive side, I never have traveled on a ship with better butler or housekeeping services than we experienced on this occasion. The wait staff was extraordinarily competent. When we complained on our passenger survey and asked to speak to the Hotel Manager about the matters mentioned below, he visited us in our suite, listened to us with respect, offered us a complementary dinner at the fanciest restaurant on board, and promised to let "Fort Lauderdale" know about all of our input, both positive and negative, via the form. I thanked him for his courtesy and told him that I would wait for a response from Fort Lauderdale before complaining on the record on line. We debarked on March 13, and as of today, April 24, we have heard nothing from Fort Lauderdale except advertisements for additional cruises. And so it was with absolute shock that we emerged from the Valparaiso-Ft. Lauderdale trip with a very bad feeling about the line's devotion to its customers. In our years with Silversea, we have taken trips of several segments in length, and we have had accommodations ranging from the Grand Suite to the Silver Suite to the Veranda Suite. We always have been nicely treated, regardless of how long we sailed or what type of room we rented. We never have experienced the bald-faced fawning over passengers who are traveling for more than one segment that we experienced on this cruise. We never have seen such obvious preferential treatment for people who are traveling on more than one segment. Friends have told us that they never will travel on a Silversea long-term cruise again (such as World or Discovery), because there is cliquishness and exclusivity in the air. We had never noticed this before. On this trip, it stared us in the face. We often were with friends who received these services and conveniences that were offered only to them as we looked on. Officers and senior managers singled out people with whom we were dining for special privileges and meals that were not offered to us or others who had not traveled since the cruise began. They actually ignored us while planning special events for these people at the restaurant. One watched while someone pointed to us and said to the restaurant manager, "Not for them. They're not in our party that night." We were told by longer-term passengers about options for meals in La Terraza that are available upon request--but they weren't when we requested them. We watched our friends who had been on board from the beginning of the cruise angle for delivery of prizes to their suites, rather than having to stand in line as everyone else was directed to do. The provisioning on this trip was pitiful. Despite advertising premium foods and beverages, the ship ran out of Pellegrino a few days into the cruise segment; never had Heinekin beer; never had a California Chardonnay; only served broccoli that was half yellow; served fish so smelly and meatballs so dry at the Terraza luncheon that we asked the dining room manager to return them (and he came back to us and said the chef agreed and was remaking the dishes). Venetian Society members--those who have sailed with Silversea before--always are invited to dine with officers and executive crew on their next cruise. We never were invited to do so by any of these people. Our friends who had been on longer were invited several times while we were on board. Despite the lavish accolades printed and spoken by senior staff about how valuable Venetian Society members are to Silversea, apparently passengers who book multiple segments--even those who have fewer total days on Silversea than other Venetian Society members onboard--are even more valuable. We were very disappointed at the poor food and drink and the way we were treated on board during this $1000 plus per person per day vacation. There are an awful lot of other opportunities to obtain more value for that amount of money from gracious travel hosts. We hope that Silversea will some day make this right. Read Less
1 Helpful Vote
Sail Date: January 2014
We've visited many Caribbean islands over the years, love the region for it vibrancy and warmth - the people sort as well as that of climate. But we'd never made it to Barbados. We had taken a three day cruise on Carnival - and ... Read More
We've visited many Caribbean islands over the years, love the region for it vibrancy and warmth - the people sort as well as that of climate. But we'd never made it to Barbados. We had taken a three day cruise on Carnival - and decided the large ships aren't our favorite. Vacation for us means getting away from it all and we just had the feeling on the big ship we were taking it all along with us. We had cruised on the late lamented Windjammer Barefoot Cruises and had a marvelous time but they departed the scene alas and we're a bit older than once we were. So when the combination of the destination (Barbados) and trying out an upscale cruise experience (my wife loves the idea of having a balcony as a refuge, a place to read, relax and get completely away from it all) presented itself with Silversea line's Silver Spirits cruise #5401, Ft Lauderdale to Barbados, we jumped on. So to speak. It had the added advantage of happening in January, raising some concerns about the possibilities of weather interfering with travel, raising costs at the far end of the cruise (we stayed a week in Barbados after our cruise) but allowing us the chance to see it all during high season. Much of our previous travel to the region has been just outside high season, generally in mid-April including sailing around the BVI with a friend in his 35 foot sailboat, a Sabreliner. We looked over cruise lines, were highly intrigued by several especially Star Clippers, loved by friends of ours, and of course Seabourne. We had a fantastic vacation in French Polynesia a few years ago and realized after the fact that probably the best way to do that for the very first time would be to book on the Paul Gauguin, a gorgeous ship (we saw it a couple times on our trip there) and given that airfare is included a terrific way to see multiple islands in addition to experiencing the marvelous experience that ship offers. So when we came across Silver Spirit's itinerary and learned more about the ship itself, we were hooked. We flew out to Ft Lauderdale a couple days early just in case - the polar incursion that pretty much crippled transportation throughout the NE USA made that precaution seem quite a good choice; a number of passengers were delayed, some joining us in Puerto Rico on the third day into the cruise, others i presume not making it at all. Having time on our hands we spent a very pleasant day visiting Ft Lauderdale's fine art museum which happily had three exhibits up, each quite different from the other two, all of very high quality. We went down and strolled along the riverfront park area and wound up watching my alma mater's basketball team play (and happily win) a game at a sports bar quite near our at the port hotel which served excellent fresh fish as well. We took a cab over to the port on launching day - January 6th - and were very pleased with the process. There was little in the way of lines the ship's capacity being just over 500 passengers and the weather, as mentioned, having intervened even with that number. (i do believe we reached at or near 500 by the time we departed Puerto Rico so it wound up being a good test of the Silver Spirit experience.) We checked in and went to our suite (as the cabins are referred to) where we met our "butler" (seems to be what stewards are called on this line and perhaps others, i wouldn't know about that) - Rowena - and Larry who would be cleaning and tidying the suite throughout the cruise. They were very personable, very welcoming, quite professional. Rowena showed us around. Larry - who seems always to be smiling happily - was smiling happily and made us feel quite at home. The suite was beautiful. Lots of wood, mirrors in both the bed and sitting areas with television pictures as rectangles "embedded" in the center of each, a desk, writing desk and lots of cabinet space in the sitting room and of course the teak veranda/balcony beyond that. The bathroom was on our left in the narrow hallway as we entered and beyond it the walk in closest with lots of space, hangers and the room safe atop a chest of drawers at the far end. Plenty of room for the clothing we brought along - and we had three suitcases given the nine night cruise and our planned week-long stay afterwards on the island. i know, over-packing, but we hadn't been quite this way before and when all is said and done i prefer to work a bit harder getting somewhere than to find i have prepared inadequately for the bulk of my time. i figure i'll learn to conserve before we do this next time. We preferred to do our own unpacking - perhaps a mistake as i could take some lessons from Rowena who packs and unpacks on a professional basis - more on that later - but it's not much to do it oneself. We stowed two of the cases at the very back of the closet - lots of room; Rowena wound up putting the third simply under the bed, an easier solution. Having a bit of time we set off to explore our floating home for a bit before the required safety drill - attendance is taken - and departure from port which we watched from the deck off the Italian restaurant - La Terrazza - where we met a couple of passengers from Ireland in the process, mother and daughter, who quickly became our friends (and added to the family feel of our trip when we would run into them and join with them for a meal or a walkabout in one port or another). Okay, hint #1: at this time passengers have the opportunity to go to i think it was the Stars supper club (deck 7) to make dinner reservations at the various restaurants. The hint is do it as some of the restaurants are smaller and more intimate and if you don't make your reservation right at the start you might not get in. This is especially true for the line's well-advertised Le Champagne restaurant which holds about 20 people. By the time we thought to try to go there, we could only get on the waiting list and never did make it in. (Although some with whom we spoke were not all that impressed with it so we didn't worry too much about that.) Restaurants: there are several - we did not make it into all but next cruise we would try to do so. Le Champagne - deck 4 - intimate, highly advertised by the Italian cruise line, an elegant approach; there is a surcharge involved to eat here. Seishin - also deck 4 - also a surcharge to eat here. We did so twice. There are three options for dinner, each beginning with an amuse buche followed by a marvelous sashimi and sushi plate, the sushi chef located in the middle of the space preparing this, the tables - 7 or 8 iirc - around the edges of the room. At lunch there is the option of getting a bento (boxed) lunch; at dinner there are two three course meals dinners at a surcharge of $20 as well as a full 9 course degustation meal at a $30 surcharge. We tried both versions, the 9 course our first visit and the 3 course meals our second visit. We had marvelous service from MaryAnn assisted by Sharlotte and, our second visit, when i asked to have the first three-course menu but substitute the main course from the second MaryAnn just smiled and assured us it would be no problem at all. Nor was it. We very much liked this restaurant. The main restaurant is, naturally, called The Restaurant. It too is located on deck 4 (the aforementioned two flanking the entrance to the Restaurant.) We found this one good; not great, but quite satisfactory. We have some food restrictions - one of the joys brought by advancing years - which limited us just a bit in our selection but service was excellent, the surroundings fine - think upscale restaurant 'most anywhere, and the food good. We enjoyed it - but chose other options for the rest of the cruise rather than repeat this one. The aforementioned La Terrazza - being the Italian venue on an Italian-run ship - was quite good. Indoor seating is good and there is also the option of outdoor seating, delightful at breakfast and lunch. Starting with dinner, i found the pasta quite good; our new friend and fellow passenger Art said the lamb rack was outstanding. The wine selection was okay - and they were quite happy to offer an alternate selection such as the Bordeaux i preferred to the offered Burgundy. They would have been happier still to provide one of the for-purchase selections the prices of which were in the range of "if you have to ask the price, don't bother with these." We demurred and did just fine with the included selection, my wife especially appreciating the whites while i explored the reds. For breakfast and lunch, the buffets in the La Terrazza venue were marvelous. Can't think of anything they might have done to have made them more appealing to us. Our Irish friends took the culinary tour offered on board and came away very impressed that they prepare all of the bread and pasta offerings from scratch every day, even the bread sticks. They certainly succeeded with those and most passengers we got to know wound up eating breakfast and lunch at La Terrazza. The Show Lounge - deck 5 - served smaller platters and our friends Art and Cindy just loved it. We planned to make it but never did; we will do so on our next cruise on this line because of the raves about it. There was entertainment - and we simply opted for a quieter dinner experience this voyage. The experience that i loved was Hot Rocks. You need reservations though there is no additional surcharge. This is on the pool deck - deck 9 - at the Pool Grill area (there is also a pool bar of course) or at tables on deck 10 which overlooks the pool at The Grill. Hot Rocks is called that for the obvious reason: you order a steak or the huge (and delectable) shrimp or a combination of both and your server brings your entrée to you already cooking - searing - on a lava stone that has been pre- and slowly-heated to 900 degrees. The stone is about three inches thick and perhaps 12 inches square. The server places the stone on its platter in front of you leaving room for your dinner plate between it and you and then turns the meat over so it starts cooking on the other side. It's up to you when you want to remove it from the stone to stop cooking it. They advertise that it's perfectly done just for you every time, an element that is completely under your personal control. As we eat simply at home - and far less often - the chance for simpler fare was very appealing and as the dinner itself was outstanding, we ate there twice including our last night on board. Your platter comes with baked potato with a range of toppings, vegetables and salad first course. Desserts here and throughout the ship were also quite good. There's even a choice of sorbets throughout the afternoon on the pool deck. If i've forgotten other venues it is only because we failed to try them. There's only so much and so often a person can eat no matter the variety of choices and the quality of the offerings. So, overall - was this the quality of Carlos' in Highland Park north of Chicago? No, not quite to that standard imo. But very good - high quality - very happy with the variety and the quality offered. And as throughout the ship with the service. i should add that the bar (called The Bar) is located on deck 5 just beyond reception and the shore concierge desks. Quite attractive and this is where we all went on debarkation day, at least those of us leaving the cruise in Barbados. Voyage 5401 actually continued on to Rio, to Buenos Aires, around the horn and up the Pacific Coast of South America - Chile, Peru - and on through the Panama Canal and back to Ft Lauderdale and Port Everglades. Our new friends Art and Cindy were among those doing the entire cruise, a total of 66 days long. Others were going on as far as Rio or Buenos Aires. When we left in Barbados, others boarded for the next segment of the cruise. It was in all a lovely thought and we continue to mentally follow Art and Cindy and the others on their adventure. The first couple days of the voyage are at sea, a portion of the cruise we found to be our favorite. The TV screens in the suite had camera options that included a camera facing ahead which was very nice entering each port, a second that included the relevant ship's environmental information including temperature, wind velocity, ship's speed, ocean depth beneath us, course, etc. along with cameras that showed various views including one of the pool area. Then there was a selection of channels including CNN, BBC, Fox, i think they had MSNBC, international sports, ESPN Caribbean (lots and lots of soccer, a bit of cricket, we did get one of the NFL playoff games - but not the other), etc. The veranda (at the outboard side of the suite) got some use; the ocean was a fine companion; the ship was stabilized of course - there was a bit of rocking that didn't feel like that at all, it was just that at times you did need to watch your balance a bit. i noticed there were always waiters at the buffet to assist by carrying one's platter to one's table, a precaution perhaps more for the rest of the diners than for the person who would actually eat the food. We used the first day to visit the boutiques and were surprised to find the prices quite reasonable there. There were sport coats - a light colored one and of course a blazer - as well as more formal wear. The blazer - light colored - was $179 and seemed of a quality that made that a reasonable price for it. The exercise room was well equipped and very nice. We didn't use the spa services - massages and such - but have no doubt as to their high quality as well. In the suite, i should mention the bathroom. There is a tub which was of a generous size and the shower was well thought out and organized, encased in a clear plastic enclosure with a tight-closing door and both a rain shower head and a hand held - whatever your preference it was easily arrangeable. Hint #2: in our suite anyway the water temperature varied between the two shower heads. If you started with the rain shower head, directly overhead, and then wanted to switch to the hand held to direct the spray while you shampooed or such, the initial spray of water would be cold for a second or two and then significantly hotter than the rain shower. It was important to turn the temperature down before switching and then adjust a bit up after a couple seconds to feel. There is a sign posted that cautions you to always test the temperature before stepping in. If you're used to hots that don't really get hot, think again - when they say "hot" on the Silver Spirit, they truly mean hot. It was a marvelous surprise to us. Combine that with amenities by Bvlgari and the suite and bathroom were quite up with our anticipation of what such ought to be on a luxury cruise. The ship's shore excursions: we signed up only for two - the Rain Forest excursion in Puerto Rico and a snorkel and scuba excursion in St Barths. (see below) A separate word - from what i've written under port reports below about St Maarten. St Martin (smallest piece of land in the world divided between two nations: the port and Phillipsburg are in Sint Maarten and are Dutch; the northern area of the island are St Martin and are French. We spent a marvelous week once in the French Village of Grand Case and highly recommend that.) Phillipsburg is a duty free port with outstanding shopping particularly for jewelry and watches. Silver Spirit carries with it a designated ship's shopper. On our cruise it was Phillip. He's a Californian and he was expert, thorough and always available. Landing in Phillipsburg (a coincidence? well, okay, but it did seem rather apt), St Maarten, we cruised the shopping area and when anyone heard the name of our ship (they ask when you enter a shop such as Diamonds International) they would say, "Oh, you're with Phillip." Quoted prices dropped significantly once it was established that you were with Phillip and he made the rounds of the shops and seemed constantly available to consult or assist anyone from the ship. Prices in port seemed quite good for expensive items. But such items are individual enough i really couldn't tell you. Phillipsburg and St John Antigua however have widespread reputations for being excellent ports for the purchase of jewelry - especially diamonds - and watches if you are into such things. Phillip was definitely one of the ship's very useful features and a number of our shipmates commented very appreciatively about him and his services. Disembarking came. You can choose your preferred disembarking time but are asked to clear your suite (the ship is nearly entirely suites with verandas) by 8:30 in the morning. Rowena assisted with the packing - in my case she did a lot more than simply assist. We all applied the provided tags to our luggage - each color corresponding with the requested disembarkation time in what appeared to be half hour intervals - in the hallway outside our door when we went to bed, retaining only what we would need for the morning and our carry-ons. In the morning we left our carryons in the room while we went and settled up at the reception desk, reclaimed our passports, had a last breakfast at La Terrazza, reclaimed our carryons and joined our friends in The Bar area to await the call for our group to disembark and reclaim our luggage at customs. Disembarkation was easy and straightforward. A bus took you - again by color designation - to where your luggage was waiting and customs was quite a simple process. i'm sure i've forgotten something but that's a whole lot already up above so a short summary. My wife had wondered how she would like it, on the ship with 500 others, upscale food and service all the time, etc. Short answer, she loved it. Silver Spirit was about her favorite vacation ever - and when that includes 14 days in French Polynesia (Tahati and all that), that's saying something. The number of people was enough that we found great companions and i hope lasting friends - and enjoyed running into friends in whatever port we happened to be - and yet small enough that we rarely felt we were in a crowd. Food was very good, breakfasts and lunches superior. The suite was more than simply comfortable - we certainly do miss it. The service was wonderful - so many going out of their way obviously their hope was to please you. Lovely experience. Would we prefer one of the line's smaller ships? (Silver Spirit is their largest - others carry up to 380 or fewer passengers) Perhaps so. We look forward to finding out one day. But this was pretty terrific - and in our case the itinerary was perfect.   Read Less
1 Helpful Vote
Sail Date: January 2014
First time on Silversea; most comparable cruise we have been on was Seabourne, so that is the best comparison. We took a mid-ship veranda which was very comfortable: king bed, full-size couch, separate closet, shower and bathtub, toilet in ... Read More
First time on Silversea; most comparable cruise we have been on was Seabourne, so that is the best comparison. We took a mid-ship veranda which was very comfortable: king bed, full-size couch, separate closet, shower and bathtub, toilet in separate room. We boarded in Rio, traveling to Paraty, Santos, Puente del Este, Montevideo and Buenos Aires. Silver Spirit is approximately 4 years old and accommodates 550 guests; on the trip the loading was approximately 500. Positives: * Cruise director was one of the best we had every met; made the entire trip fun. Seemed to work more than 15 hours each day. * Food was excellent across the restaurants; service was not consisten. * Veranda room was bigger than comparable room on Seabourne * Speciality restaurants Palazzo and Pool Grill (not charging additional money) were excellent and many guests gravitated there for dinners * Butler service was excellent; we were well looked after several times a day * Gym not large, but adequate; track on 10th level (10 laps = 1 mile) * Entertainment was good (a group of 6) who tried hard; most events were well attended * We traveled over SuperBowl Sunday; cruise director managed to buy the tv rights and 200+ guests had a wonderful evening on the sea watching the SuperBowl, with delicious snacks Negatives: * Dining Room service was terrible for breakfast and lunch; staff not interested in serving us. One breakfast we sat for almost 2 hours. We gave up on the Dining Room and ate in the buffet restaurant (Palazzo) instead which was excellent. * Specialty restaurants charging $30 per person per meal were not worth the additional cost, in our opinion. Food was not significantly better. * Internet was ridculously expensive. Best deal was 1000 minutes for $250 and then 250 minutes for $85. Almost twice as expensive as Seabourne. Also many complaints by passengers about difficulty to log on and log off, despite an "internet concierge." * Many private cocktail parties curtailed use of bars in the early evenings * Concierge desk rarely helpful; worst staff we encountered on the ship * Silversea wants each guest to make a contribution to a Silversea charity run by the family; you need to opt out of your contribution is automatically added to the bill * Very little notice about bridge and kichen tour; concierge refused to make a second tour despite many guest requests. As noted above, concierge more interested in creating impediments than granting requests. * Enrichment lectures were very uneven. One of the guest lecturers, a former Ambassador in South America many years ago, was not very informed and was criticized by guests. * The barbecue, which prior guests told us was a highlight, was cancelled because of a rain forecast. Seemed to us that the barbecue could have been held on another night with good weather. * Ship excursions were very expensive! Many guests traveled on their own. Ports: Many of the ports that Silver Spirit used on this trip are container ports, requiring a bus trip (provided for free) or a long walk to the actual port terminal. * Rio de Janeiro (2 days) -- so much to see; continual worries about pickpockets and personal safety in certain areas; traffic was terrible! * Paraty -- very little to do; very poor city, difficult tender. Most guests left after an hour or two to return to the ship. Another port would have been much more fun, or two days in Puente del Este! * Santos -- nice port city with good shopping and gateway to Sao Paolo * Puente del Este -- beautiful beaches, great shopping; Bevery Hills meets South Beach; friendly people * Montevideo -- interesting city with beautiful beaches, great architecture and fun shopping; friendly people * Buenos Aires (2 days) -- wonderful city which holds its own even with economic difficulties. Wonderful to spend an evening there   Read Less
Sail Date: November 2013
The title was chosen since the Silversea cruise could be divided into two parts from Barcelona to Funchal and then the trip to Fort Lauderdale. The Twice part is an ending comparison with the two Atlantic crossings this year, the Spring ... Read More
The title was chosen since the Silversea cruise could be divided into two parts from Barcelona to Funchal and then the trip to Fort Lauderdale. The Twice part is an ending comparison with the two Atlantic crossings this year, the Spring one on the Seabourn Pride and the Silver Spirit. The cruise started in Barcelona where we arrived the day before to see some of the sights and also get acclimated to a 6 hour change in time zones . We could have used a few more days to see the city. The embarkation went very well with one exception; the taxi took us to the wrong pier. Her mistake but she had the meter running so we paid for it. Surprising to us our cabin was ready so we left our carry-on luggage and went for our first lunch at La Terrazza. It was almost impossible for you to bring your plate to your table since the staff practically took it out of your hand. The buffet was well done and had a very good selection, especially if you like sushi. One problem occurred when I asked about the available wine. The response was we have one for white and one for red as well champagne. I asked what others were available, and the response was that if I did not like this one they would bring me something else. Most of the times this took 5 minutes to find a substitute wine. Based on recommendations from Cruise Critic, we went to make our reservations at the specialty restaurants. There were about 15 people on line but they had only 2 sample menus for each restaurant so you got about a minute to look at each one. Also it was not clear how many reservations you could make. In the end we got two at the Grill(aka Hot Rocks) and La Terrazza, and one each at Le Champagne, Seishin and Stars. We also got waitlisted for additional times at these restaurants. Our cabin was the standard veranda suite that was about 300 square feet on Deck 8. The cabin size for more than enough for 2 people and had plenty of storage space. The couch was uncomfortable, which is typical for a cruise ship. The only issues in the cabin were the shortage of electrical outlets but the two TV monitors are great. The balcony contained two adjustable chairs and a similar table. We really liked the marble and granite bathrooms, which included a full sized tub, and a separate, glass shower cubicle. The luggage cam very promptly and we met our butler and cabin attendant. We then placed our beverage order for 2 bottles of liquor that we actually used only one of them since there were plenty of places to drink. The fridge was stocked with a variety of soft drinks and water. When we told the butler what we liked for soft drinks, he filled the refrigerator with the chosen beverages. But he did fail to remove the unwanted brands, which was not a big issue but he had to replenish the requested items more often. Finally I would like to complement the cabin staff, they were always available to meet your needs and our cabin was made up quickly. We had the meet and mingle party in the Observation Deck. Silversea did a great job in hosting the event and we met a number of people that we got to know really well for the rest of the voyage. The average age of the passengers was definitely over 60, which is what we expected. Our first dinner on the ship was at La Terraza and the menu featured many great items. Unfortunately we never saw that menu again since they periodically change the menu about every three days. The food was done right with the exception of the liberal use of salt in all dishes. This was true in all restaurants and we soon learned to have them put the sauces on the side and not to season meat before we cooked it at the Grill. Again we went through the same game with the wine. I had to taste it and reject it first. Since it was an Italian restaurant, you would have thought they would offer an Italian wine as the featured wine. They did find a Chianti that was above average and we enjoyed a few more bottles later in the cruise. The second night dinner was in the main dining room (The Restaurant) and my meal was the Beef Wellington that was done perfectly. Unfortunately my spouse’s steak was very salty and over-cooked. They quickly replaced it with a Beef Wellington. In most cases when there was a problem the crew responded very well and quickly addressed the issue. At the end of the first few days I would have rated it as the best MDR on any ship. More on this issue later. My spouse used room service for breakfast on all days while I used it only sparingly. The service was prompt on all days and early on several days when the butler explained that people were specifying the same time for tours so we won (?) and got the food early. If you ordered hot items it was 50/50 chance it was not hot on arrival. We stopped ordering toast since it was always cold and hard. The bread untoasted was the best approach. I will do a quick review of our and some of our fellow passengers experiences with the other restaurants and room service. The Grill, starts with a basket of tortilla chips and guacamole dip. There is achoice of a couple of salads and then you get to cook your meat and fish on a hot slab of volcanic stone. As mentioned earlier the first time we ate at the Grill the meat was over-seasoned but the next two times we requested and got the meat with no seasoning. The meat dishes are accompanied by a small and actually the right sized baked potato and a skewer of veggies. The veggies seem to arrive cold so they spent some time on the hot rock to reheat them. There were a few choices for the desert course that were not anything special. It was consistently the best restaurant on the entire cruise. The Grill for lunch was ok but only when they had special setups. The standard burgers were ok but the sandwiches were horrible. The choices of deserts were terrible and the selection of ice cream was limited. By far the best pool side grill is on Oceania. The choices are freshly cooked and the ice cream choices are numerous. The one problem with the pool deck is that one side of the deck is reserved for smokers and you can smell the smoke even when you are a distance away. It is time to ban all smoking on ships. Le Champagne is a Relais & Châteaux restaurant but unfortunately it does not measure up to other R&C restaurants. The menu at Le Champagne changes periodically during the cruise. Le Champagne is an intimate, dark and elegant space on Deck 4 across from Seishin and next to The Restaurant. We were able to find a good Bordeaux wine to drink at the restaurant. The rack of lamb was great but the lobster was terrible. One of the courses arrived cold and it was not the salad. Several days later a group of our friends ate the restaurant and the service was terrible and they also experienced cold food. It was so bad that the cruise line refunded their guest reservation fee is US$30 per person. We cancelled our waitlists for the restaurant. With STARS, Silversea attempts to re-create the atmosphere of an art deco-inspired supper club with a singer and piano player. The menu is a set, multi-course collection of unique items in tapas-style served three at a time. There were 5 courses and also they offer an additional small plate of pasta if you want it. One of us had the pasta and the other did not need it. The staff did a great job in getting sauces for one of use separated from the entrée. This created a table full of small dishes. It was an unique experience but one we chose not to repeat since we found several items that neither of us liked. We did like the show so we came again later on another evening. SEISHIN RESTAURANT Seishin specializes in Japanese food. The Sushi preparation station is in the middle of the restaurant where you can watch the dishes being created by the Sushi chef. We elected to have the Teaser menu and since my spouse does not eat raw fish the restaurant put together a special Teaser menu for her by combining items from each Teaser menu.There was a $20 pp reservation fee for Teaser menus. Again we went only once. However the best kept secret is that Seishin offers a complimentary sushi and sashimi bar for lunch. It is GREAT for sushi and sashimi lovers. I ate there six times and always enjoyed it. What was amazing was that the restaurant was also always empty for this lunch treat. The only negative point was that they ran out of Asahi beer. This restaurant had the best service staff. Maybe since there were very few guests. This brings me to the changing point for the two cruises comment. Starting in Funchal the ship started to run out of items some that could be expected on a 16 day cruise but others were crazy. How could an Italian restaurant on a cruise ship owned by an Italian family run out of Parmesan cheese with 7 days to go. They seemed to make no effort to replenish any items at the ports of call. The food also seemed to increasingly seasoned to a very high level. The soup in La Terrazza was so salted that it was inedible. It just happened that the chef was making his rounds and when we quietly told him about the soup he just shrugged his shoulders and walked away. He only wanted to hear complements and not problems. The Restaurant also became middle of the road in both quality and service. We were told we could not order an alternative wine without tasting the offered one. I tried to explain that I had already tasted that one and did not like it. I asked who told him to do this and he said the head sommelier. Since I had met the sommelier at two wine tastings I knew what the waiter told me was correct. The two wine tastings were humorous. At the first one we tasted only one wine which they were selling on their alternative menu. I think he must have heard the complaints so the next tasting had two wines one of which was available on the complementary list and the other was one they were thinking of adding to that list. I have been accused of being a “wine snob” but I found the pitch from him that their exclusive wine list was a real bargain compared to what passengers would pay at their retail stories. I challenged him on that point since he had a Bordeaux on the list for $240 that can be bought for $100 in the US. But more importantly he was selling the wine from an average year at a premium price when better years were easily available from the same Chateau. There are people that insist you should not order fine wines on ships since the motion of the ship harms the wine. In the end we were able to narrow down the list of complementary wines to two whites and four reds that were enjoyable. It was interesting that none of these wines were featured at any meal on the ship but had to be requested. Also interesting is that there were no Spanish wines on the available list even though we started in Spain and also made most of our ports in Spain. The wine from Portugal was one of better reds available. The second half of the cruise also reflected less quality in the service in the restaurants and the bar areas. Many sea days do challenge the crew but this was greater than expected lapse in service. Based on our previous cruises we did our own touring at all ports on our own. The only exception was the tour of the Alhambra from our stop in Malaga. Silver sea did a great job on this tour. We had two buses that were about half filled so it was a manageable number. The tour guide on the bus was entertaining but he tended to repeat himself constantly. The guide for the Alhambra was first rate and she really knew how to keep the group under control. Even though it was off-season it was full of tourists and tour groups. The restaurant for lunch was first rate with plenty to eat. The dessert was passable but I was not hungry after the previous courses. I think the tour could have been shortened by dropping the drive through Granada since all you saw was some buildings from the bus. Once again there are passengers who do not read the description of the amount of walking and they had limited mobility so that they should have skipped this tour. Silver sea did a good job of providing information on the ports of call but neglected to tell you where free Wi-Fi was available in the town. The ship internet rates were high but luckily we were able to use the smallest package for the days at sea between Funchal and Bermuda. By doing our homework we found places with free or low cost internet. In Barcelona our hotel was only 10 minutes from the Apple store and McDonalds worked in Valencia although you had to buy something to get the code for the internet and the bathroom. The library on the ship was first rate and also provided an area to exchange books among the passengers as well as their own books. Even on sea days it was not crowded most of the time. The Fitness Center was small and a selection of equipment that worked and other items. I found it never crowded and saw the same few people in the morning every day that I went. My spouse was totally disappointed in the Spa. She found the need to wear a bathing suit instead of just a large towel to be stupid in the steam room and sauna. On a trip with many sea days, the entertainment becomes more of a necessity than on a port heavy cruise. . We attended a few of the lectures but they were a mixed bag of presentations including a few that had technical difficulties. The entertainment was provided by six singers whose voices were above average for a cruise line. Two of the shows were very good while two of them were subpar. The worst one was the sing along to Elton John songs. They picked the wrong songs that had too many lyrics and the lyrics on the screen did not match the song. It looked like a grammar school show. The Casino was a joke; they ran two blackjack tournaments that only a couple of people showed up. The highlight of the day was team trivia with about 30% of the passengers participating. As usual too many took the game too seriously. The cruise director did a good job in controlling the group. The real disappointment was the lousy gifts for the points won at that and other games. When we pooled our points we had enough for a t-shirt. Unfortunately the size we wanted large was unavailable so we got a small for our daughter. The t-shirt was a piece of junk. It was a Hanes underwear shirt with Silversea on it. We decided to use it as a rag rather than giving it to her. This is what you got for 110 points. On another cruise line we got a great shirt with a collar for 10 points. Since drinks were included our review will include an assessment of the bars we visited. The pool bar suffered from having the smokers around it but you could get a drink easily. However there was a limited selection of beer. The bar in the Observation deck was the best one and served great drinks and nibbles. Unfortunately it was not the place to be during rough seas. The Bar was generally crowded and also the waiters brought the wrong drinks. Arrival at Fort Lauderdale was fine but slow in getting people off the ship and then a long wait at customs. Only two agents available initially and then a third one was added. There was no wait for a taxi and we got to the airport faster than people who used the cruise line transfers. In summary the cruise was very good and the best part was the people we met. We found them to be fun loving and felt very comfortable with most of them. Now for a comparison of Seabourn and Silversea for the same size of ship. Where they were equal I did not evaluate them. Cabin – about the same but you felt more closed in on the narrower Silversea room. Cabin furniture – Silversea since the balcony furniture was better and better TV size Main Dining Room – better on Seabourn but one of the best meals on Silversea Specialty restaurants – better on Silversea but you have to pay extra for two of them Pool Grill - Silversea Sushi – clear winner is Silversea, none available on Seabourn Buffet – slight edge to Silversea except conversion to dinner better on Seaborne with different themes Alcohol – generally gave you the same brands, easier selection process on wines on Seabourn Pool Deck Furniture – better on Silversea Excursions – Silversea but limited data here based on a few tours Spa – clear winner is Seabourn Entertainment – a few better shows on Silversea but more consistent good performances on Seabourn Internet – clear winner is Seabourn, 20% of the price of Silversea Fellow Passengers – very similar but edge goes to Silversea on these two cruises Crew Helpfulness – slight edge to Seabourn, Silversea crew tended to focus on frequent travelers   Read Less
Sail Date: June 2013
This cruise was a final chance to find the right cruise line, one that was luxury but had a great group of people with a mix of ages. We had experienced large ships previously and so settled on the Silver Spirit which had a maximum of 550 ... Read More
This cruise was a final chance to find the right cruise line, one that was luxury but had a great group of people with a mix of ages. We had experienced large ships previously and so settled on the Silver Spirit which had a maximum of 550 passengers. From the time we embarked to disembarkation the staff on the ship we remarkable, the food was great, the all inclusive fare worked well. Little touches such as speciality coffee, having breakfast on the balcony, and a very attentive butler made this trip first class. All of the restaurants were good, but we found Le Champagne had quality food and good service but disappointed in the menu selections, our favourite was Seishin Restaurant which we frequented at lunchtime as well. Wine selection was reasonable and we enjoyed a number of wines we would not have chosen ourselves. The room was as advertised, large and very comfortable...the only issue being the distance between the end of the bed and the dressing table. This had been raised by other reviews but it wasn't a major problem, and we wouldn't have enjoyed a shortened bed. The smoking policy and areas were well managed, and it was not an issue for us during the cruise. Overall a great experience, and we booked on board for another back to back 18 day cruise for next year.   Read Less
Sail Date: April 2013
We had nearly filled out the Silversea questionnaire and the ratings, but decided to write a letter to the hoteldirector instead. We also nearly decided to book a cruise in the middle of the cruise period, but at the end we decided ... Read More
We had nearly filled out the Silversea questionnaire and the ratings, but decided to write a letter to the hoteldirector instead. We also nearly decided to book a cruise in the middle of the cruise period, but at the end we decided against it. Why you could ask and I will try to give an answer that is more than putting dots in a questionnaire. Of course we also listened to other friends of ours or people that we met on this cruise. The opinion of my wife and myself is that we will not sail on this ship anymore, even with a fantastic Captain and a very very excellent cook! The best point of Silversea remains the totality of the crew, my compliments, but if it is the Cloud or Spirit, we still remained very impressed with nearly all crew members...a 9 -- 10. BUT....the crisis has seemed to also effect Silversea. When arriving in the suite, no Champagne in a bucket, which looks so welcoming and gives a special feeling of luxury, also not on the balcony suites, we heard. The only reason I took a low Suite is because my wife gets seasick fast, this voyage no problem at all. I am glad I did it this trip. The mini bar was sparsely filled, when we asked for a bottle of Prosecco from Valdobiadene, we got that and the bottle of Chardonnay that we asked for. The restaurant was much better than on the Cloud and therefore we visited it more thant La Terrazza which we preferred on the Cloud. The shuttle bus in Ponta Delgada every 30 minutes, crazy,the distance was very very short easy with only minimal extra cost is every 10 or 15 minutes, it was a 6 minute drive. People were waiting in the pouring rain! The guy was sitting on his rear end waiting 15 -- 20 minutes in front of the ship or at the collecting point, Don't forget the average age!! Of one couple we know, and they were irritated, as they had a birthday which they had filled in in the pre voyage information. Silversea forgot it completely but they got an email from Seabourn! The entertainment was average and below standard for a 5 star ship. I found the entertainers on the Cloud much better. The boring man telling about humour was ....just boring. So we decided to not book on the ship, and the 5 % we missed too bad. If we go back to Silversea it will be on the smaller ships, or the medium sized ones that we have no experience on. So concluding, did we have a nice voyage, yes very nice , but the extra star in the "Complete guide to Cruising and Cruise ships", I do not find correct, for me it should still be a 4 +, like the Cloud. I wanted a 5 star and I will try that somewhere else. Does that mean I will never be back, absolutely not we will travel with the company sometime somewhere. Read Less
Sail Date: March 2013
We set off from home at 04.50 on 1st March from Manchester airport on the 07.20 shuttle to Heathrow. From here we caught the 10.25 BA flight to Los Angeles, touching down at 13.15, local time, 8 hours behind the UK. LAX appears unique ... Read More
We set off from home at 04.50 on 1st March from Manchester airport on the 07.20 shuttle to Heathrow. From here we caught the 10.25 BA flight to Los Angeles, touching down at 13.15, local time, 8 hours behind the UK. LAX appears unique to us in being the only airport where planes are required to be towed onto the stand - jobs for the boys!!? Parked within 50 yards of the stand, the first tow truck that was attached broke down, so we had to wait about ten minutes for a replacement! The Captain (a lady) advised us that this was perhaps no bad thing; because the airport terminal congestion had eased by the time we were able to disembark the plane. The Immigration hall was still packed with people and we made our way to one of the interminable queues with around at least 100 passengers in front of us, each queue being situated in front of four immigration desks. By the time we could see these booths, we found that only two were manned and soon afterwards, one of the two staff, just got up and left! A notice displayed on the booth read "The face of our country", to which we wryly observed that it was more accurate to say the invisible face! Eventually we were reassigned to a different queue, and finally passed through immigration to collect our baggage, which had been removed from the carousel and put on the floor in a haphazard manner, necessitating walking round the whole perimeter of the carousel to locate each item! We then queued again to pass through customs which involved handing over our declaration form stating we were not in possession of more than $100,000, did not have any food, had not visited a farm in the past 7 days and had not handled any animals! By now over two hours had elapsed since the plane touched down!! Outside the terminal we found the airport hotel shuttle pick up point and waited about ten minutes for the Marriott bus to arrive. Check in at the hotel was swift and we were given a 7th (top) floor room with a king sized bed. The room was very spacious and had all the facilities we needed. We had chosen this hotel specifically because we knew from Google Earth street view that it was easy to walk to and from the airport. This gave us the flexibility of either catching the hotel shuttle or walking, and we timed one walk at 13 minutes from leaving our room to arriving at terminal 1. On the 2nd March we were back at the airport for a 7.20 am flight to San Francisco's Oakland airport. Here we had already booked an open topped bus tour of the city, which lasted two hours. The weather was fine, dry and reasonably sunny, although only around 15C. We then wandered round the central part of the city and took a short cable car ride; the cable cars are one of the main features for which SF is renowned. During our city tour we saw the famous Golden Gate Bridge, whose colour is more akin to the Forth rail bridge in Scotland, red rather than golden. We returned to the airport for our flight at 19.05 arriving back at LAX at 20.25, walking back to the hotel. On the 3rd we were back once again at LAX for the Flyaway coach link ($7) to Union Station to catch Amtrak's Pacific Surfliner to San Diego, a journey of two hours 50 minutes. We were advised to do this, rather than flying, because the railway hugs the coast for part of the route, and therefore is scenically attractive. San Diego was a little disappointing and we certainly saw quite a bit of it, by taking two different trolleys (trams) criss-crossing the town. We also walked round the famous Gaslamp quarter, which proved to be underwhelming when set against its high rating. Restaurant food was expensive so we waited for our return train journey for food. The train station, known as Santa Fe Depot and dating from 1915, was a short walk from the waterfront, but there were no cruise ships in that day. We were surprised that on the return journey the train was packed and standing, with so many day-trippers returning to Los Angeles from the various beach resorts along the way. On the 4th, with a bit of a lie-in for the first time since arriving in LA, and seeing the hotel room in daylight, we checked out at 11.am. Our review of the Courtyard by Marriot LAX has already been published on Trip Advisor. Although there were metered taxis in the street outside quoting USD60 but subject to whatever the meter actually recorded, we had arranged transport with the concierge for $65, and arrived at the cruise terminal around 11.45am. Embarking commenced as usual at 12 noon and we had some lunch and made some future dinner reservations. Lifeboat drill is now enforced and you are dragged out of your cabin if you are not at your muster station, so "dearly beloved" has now had to change the habit of a lifetime and attend!! We had not finished unpacking before it was time to go to the Panorama Lounge for our prearranged gathering of Cruise Critics. The next day was at sea and, and as we predicted the weather was cold and cloudy. Matters improved on the 2nd sea day, although the temperatures were far from tropical. However I suppose we were being slightly over optimistic to expect anything else at the beginning of March!! The ship was virtually full with 500 passengers (single occupancy means that it is rare to hit 540 capacity). Silver Spirit is of course the largest of Silversea`s ships and we have always felt it was less intimate and the passengers less friendly, and this time proved no exception. On several occasions when passing passengers in the corridors one felt one was invisible, when they neither smiled nor acknowledged you, and whether or not they spoke English, a smile is universal and costs nothing! However with regards to the officers and crew, nothing is too much trouble and they have worked extremely hard to provide an excellent level of service. We sailed with Captain Arma last November on the Wind, and he invited us to dinner on the first informal evening. We found out later that he is responsible for choosing his own table, and prefers to dine with people he knows. Cabo San Lucas - this was a tender port, but only about 5 minutes to the pierside. We did not have a trip until the afternoon, so just walked along the promenade lined with shops and restaurants. Most of the shops were selling souvenirs and the cafes had loud music blaring out, reminiscent of a Mexican Benidorm! Walking to the end of one side, we came to a weighing machine, which stated that the marlin hanging from it weighed 120 lb! Round the corner the fishermen were selling the catch of the day, mainly mackerel, which were huge and resembled large salmon. They were also gutting the marlin, and the pelicans were trying their hardest to pinch the roe, without much success as it was too heavy for them to break off. As we came into the pier, there were several large seals, one in particular was hanging onto the stern of a returning fishing boat, and was desperately trying to get in, with both flippers and half his body on the back of the boat!! There were several round the fishermen gutting the marlin and were vying with the pelicans for any morsel they could get. Other passengers ventured further afield on foot and said the town became less tacky and more refined so our view of Cabo as sleazy was based on a limited exposure. Our whale watching trip started by getting on a catamaran in the harbour with about 75 other Silversea passengers, so the boat was not full. We headed out into the Pacific, and not into the Sea of Cortez, which we had expected, but to travel the full length of the Sea of Cortez would have taken several days. The boat could, though, have headed towards the mouth of the Sea of Cortez, where the land-based passengers saw more whales than we did! We were well looked after during our trip and had no complaints about onboard facilities serving us margaritas and/or soft drinks. We saw a few whales, but those who did a cookery course at a local hotel saw more including calves. The tip therefore is to research a waterfront hotel and go there if you want to whale watch!! Acapulco. We were due in here at 12 noon, but in calm water, the pilot fell off his boat between that and ours, and had to be fished out and hospitalised with two broken ribs! This caused a delay of 90 minutes until a fresh pilot could be found. This worked to our advantage because we did not sail until 22.00 instead of the planned 17.30, for which we were most grateful. They are currently rebuilding a new cruise terminal, so the approach to the old town was fraught with diggers, cranes, and holes in the road. However we managed to reach the old town and walked round the market district, taking in the shops and street vendors, before finding an Internet cafe for US$1 for one hour! We took a cab to a cafe right round the bay on top of a promontory with a very good view of the whole bay and our ship. We had been recommended to visit Senor Frog's bar but at 5.45pm it was dead. This seemed to sum up Acapulco, where several other bars to which we had been recommended had closed down due to lack of business. The local taxis are mainly old style VW beetles, in varying states of decrepitude. Ours was no exception. The driver said it dated from 1992, but its rust and lack of power on the hills suggested maybe 1972! We finished the day in Acapulco by going to Quebrada to see the divers who have one performance around 1 pm, and three shows later at night in the dark. They charge 40 pesos (USD4) to watch the performance, paid in advance to a guy selling tickets. People dispersed when the ticket seller came round. Our vantage point was a public viewing area built on one side of the small bay where the divers jump from a different side. There was piped music and a Spanish commentary. The youngest diver was 7 years old, about which his proud grandmother, who was standing next to us, informed us. They dive from three different stages from the cliff, and reach these by climbing up the cliff face from the sea. Although being told the performance would be at 7pm, then 7.20pm, the show actually started at 7.40pm. This performance is quite impressive, not least because of the height of the cliffs from which they jump, but also due to the narrow gap between the cliffs into the sea. Overall, Acapulco disappointed. The fact that this had once been the resort of the great and the good was remarkable, until one remembers we are talking about the 1950's and 1960's, and time moves on. This was no glitzy resort but bore the hallmarks of a tourist destination from which the tourists (foreign, at least) had gone. This is perhaps a shame because at no time did we feel threatened or intimidated. What was surprising was how few locals had any command of the English language. Huatulco. After a day at sea, we reached here, a pretty resort with nine bays, popular by virtue of its close proximity to Mexico City. We got a taxi (USD5) from the jetty to La Entrega Beach where one can leave one's belonging with one of the beach bars for the price of a beer. Being Sunday the beach was packed. We had taken our snorkel gear because this beach has a small offshore reef and is popular with divers and snorkellers for this reason, but we found the water to be very cold and didn't in fact snorkel at all. Puerto Chiapas. This was our final port in Mexico, which is very close to the Guatemalan border. Here we took the shuttle (USD10) per person round trip, for the 50 minutes ride to Tapachula. This is the largest town in the area and the shops gave the impression of a degree of prosperity. There was quite a contrast between the locals here and those in Acapulco, the former being slimmer and apparently more affluent, the latter being invariable well overweight and down at heel. Again, we found an Internet cafe, which charged USD1 for one hour. Back at the attractive port area we perused the few outlets in the terminal, buying some coffee. Close by was a bar/cafe with a large pool and a great R&R spot for the ship's crew. We had a Mexican dish and got a free beer, which was not expensive. Puntarenas. This is the Pacific port in Costa Rica where we had arranged a trip on the Monteverde tourist train through the rain forest in the mountains. The coach needed remedial surgery on route - administered by the driver after receiving a spare part by special delivery, whilst we sat on the coach for about an hour. The drive was very scenic as we climbed to over 3000 feet with a marked drop in temperature, having left the port at 8.15 with temperatures already at 91F!! After lunch we had a ten-minute ride on a miniature railway followed by a 30-minute walk through the rain forest canopy. Whilst we heard some birds, we saw nothing, the usual story - the fauna are at their most prolific early in the morning and late in the evening. We then retraced our steps by train and coach to the ship. The trip was worth it for the drive but not for the train ride or rain forest walk. The lunch venue is part of the railway setup and fully accessible and modern, although the food was nothing to write home about. We had a sea day before a full day transit of the Panama Canal, the highlight for most passengers, but we were fortunate to have done this before. We had an exceptionally interesting and informative lady guide brought on at Miraflores, who gave a running commentary until we finally reached the Caribbean side and she left by launch back to Panama. Cartagena. The following day we arrived in Colombia's popular Caribbean port, also a port we had previously visited. With nothing extra we wished to see, we stayed on board and enjoyed a very hot sunny day by the pool. Santa Marta. The day after, we reached Columbia's main coal exporting port, further east from Cartagena. Fortunately there was only limited activity in the dock area because it was a Sunday. We opted not to do any of the two ship's shore excursions, but availed ourselves of the Silversea's shuttle out of the container port area to the edge of the town. There were plenty of taxis here and a few market stalls. From here we used the locally provided map to walk along the road with a pleasant beach to our right and the town, laid out on a grid plan, to our left. We walked through a well-maintained park towards the heart of the town. The town itself appeared reasonably prosperous and well kept in the main streets which were bustling with people, roadside stalls, and many shops were open in 5th Avenue - actually named 5th Street. Unfortunately they would not accept US dollars, which was a shame as there were some nice clothes in some of them. Prior to visiting the shopping area, we came to a large square, at one corner of which stood the Cathedral in which the main Sunday service was just finishing. It was a very plain but attractive church with a stained glassed little annex, with both side doors and the main entrance open to the elements. The music was also interesting and was not of the hymnal type, but very modern, in a show tunes type style. Local women wore attire above the knee and tops without sleeves, contrary to the advice from our ship regarding conservative dress if visiting the cathedral. After realising that we could not spend any money and having seen most of the main streets, we returned to the ship. After two further sea days with the weather continuing to be generally hot, but sometimes windy, we disembarked the ship in Fort Lauderdale. Silversea arranged facilities for a hospitality room at the Hyatt Pier 66 in Fort Lauderdale, for those flying out that evening from Miami. This worked very well because it gave us another day swimming and sunbathing before our flight at 21.45. The organisation of the Silversea ground staff from getting onto the coaches at the quayside, to being taken to Miami airport was first class and extremely well organised. Silver Spirit Review This is the biggest of, what Silversea calls, the line's traditional fleet and it has the worst passenger/crew ratio. Generally, the ship's condition was very good, though our V6 grade cabin, 917, had bad carpet staining beyond routine cleaning and the settee had stuffing showing and looked worn. There was also staining on carpets in the corridors, particularly on deck 9. We feel that the ship is long overdue refurbishment, as some internal areas are looking decidedly shabby. We also found the bed mattress to be unacceptably hard, despite being given the "soft" side, and various doctoring by our butler and his assistant. The lights over the writing desk flickered due to a loose connection but this was fixed, as was a badly squeaking bathroom door. Our butler and his assistant did everything required of them. All the staff worked hard to provide the highest standard of service. I am sure that if we asked them to lie down so we could walk all over them, they would!! Nothing is too much trouble. We try to be civil and polite and friendly to these people because they work long hours, every day for typically an 8-month contract. The same cannot be said for an increasing number of passengers. One guest relations manager told us that, when he leaves the sea, he plans to get a dog and call it Hey You. This will enable him to say to the dog "Hey You, come here", a familiar cry directed at him by passengers! Such passenger rudeness is total unnecessary and a disgrace. Captain Arma splits his time between this ship and Silver Wind, and we had sailed with him on that ship last November. We found him friendly and approachable. Martin was the Hotel Director, deputising for the ebullient and charming Paulo, who returned from leave at the end of our cruise. Don was the cruise director and he handled the afternoon trivia quiz with diplomacy, even when one team exceeded the limit of 8 by an extra member and 2 'observers', and several other teams "cheated". Despite this, our 'little' team of up to only 6 won several times. We didn't watch very much evening entertainment, partly because poor dining room service precluded this on 3 occasions. Anyone coming to this line for nightlife will be disappointed because the bars and lounges are largely empty by 11pm, reflecting the age profile of many passengers. Entertainment is one of many areas where Silversea has made cutbacks. The troupe of entertainers they do employ are not good all-rounders, and they need to bring back the Jean Ryan company who we saw first on the Silver Spirit, who were infinitely superior. Dining Room We took breakfast, lunch and dinner here on various occasions. There are some menu items at breakfast that come from this galley and it is sensible to dine here to enjoy them at their best. Breakfast food and service was very good. Lunchtime service was excellent, probably because, like breakfast, few opt to dine here. The food was generally also very good, though the Oriental stir-fry dishes (a welcome option) were very bland. Dinner was something of a curate's egg. Sometimes the service was faultless, sometimes there were inexplicable long waits; this is unacceptable on a line like Silversea, who proclaim they are 6th star. Sometimes the food was very good, sometimes it definitely wasn't. We dubbed this the artichoke cruise because this vegetable appeared in some form virtually nightly! Previous voyages have majored on spinach or asparagus. The beef Wellington served on the first formal night was cold and rejected for a hot version, which was provided graciously. When dining on a table larger than for four, it was inadvisable to have fish as the main course because it would be overcooked. We always ordered extra vegetables with our main course but it was difficult to get the galley to cook these beyond blanching. Desserts were invariably very good and the sorbets fantastic. The restaurant manager, Marcelo, was charming and very helpful. In addition to the main dining room, there are 5 other dining venues. La Terrazza. This was extremely popular and advance reservation necessary. There are 3 menus, which rotate every 3 days. The service was as good as staffing and galley allow. Possibly the worst meal we had here was as part of the Captain's invitation table. Those who chose the ravioli found it congealed, stuck to the plate, and impossible to cut with a fork. The main course fish was served overcooked and dried out. If the galley can't get it right for the Captain's guests, what can one expect normally? We had a total of four dinners here and some food was better than others. One night, the venison stew was good but the 'catch of the day' was not. Sometimes the pasta was good, sometimes not. By virtue of being extremely popular, and so full every night, the waiters were constantly rushing and this gave the impression the venue was under-staffed. Marcello still managed service with humour and efficiency, though. We lunched here on 2 occasions and neither were sufficiently memorable to recall now. We like the opportunity offered to take breakfast outside here. This facility proved popular with passengers but restricting the large tables set for only just 2 effectively reduced capacity, and when very busy, necessitated us asking if the occupied table would mind company. Eating outside brings the drawback of a long walk to and from the food service area. The range of food was good, though omelettes were pre-cooked, thereby rendering them rubbery and cold, so we specified lots of '"extras" to ensure we got a freshly cooked one. Stars Supper Club This shares a galley with La Terrazza and serves a multi-course tasting menu from 8.30pm. Entertainment in the form of a jazz singer and pianist accompanies the food and there is a small dance floor. The menu does not change and was well prepared and presented. Mickey, the singer has been the resident singer since the Spirit was launched. Even allowing for her heavy cold at the start, she gave the impression of being bored with her role. During a previous sailing on the Spirit, a different artist was superior. Le Champagne We did not eat here this time, having sampled the revised $30 cover charge and the new menu on the Wind last November. Seishin Unique to the Spirit, this venue offers Japanese cuisine, subject to a cover charge. The original Japanese chef has been replaced permanently by a Filipino (cutback?), and the food was interesting and well presented. The three female waiters coped well. Deck Food We often took lunch here because we spend a lot of time around the pool. The menu has not been changed for years and needs a revamp. On sea days a mini barbecue is put on and this adds variety, though the very basic salad choices were very disappointing and could easily be enlarged. In the evening this galley runs the Hot Rocks venue of dining under the stars. The menu is limited and focuses on steaks, though salmon, prawns and pork chops are also on the menu. The concept is to cook your own main course on a hot stone, which is brought to your table for the purpose and is a concept which was popular in the UK 20-30 years ago in mid-range restaurants but has long since died out. Frankly, this is not fine dining on any measure, does not fit with the original Silversea concept of ultra luxury and shows how Silversea is now catering for a different demographic. It was amusing to watch other passengers stuffing their faces with large slabs of meat, clearly oblivious to the Relais et Chateau marque to which Silversea belongs. Brown Rolls The availability of these became something of a saga! We were told company policy lays down that Silversea only provide these at dinner, where they were always in short supply. For breakfast and lunch, a brown loaf is offered, already sliced by the crew so it is dry and unappetising. Eventually a special bake was prepared for us but 'hidden away' in case other passengers ate them first! Ultimately, brown rolls debuted for everyone at breakfast in La Terrazza on the last morning of the cruise prior to disembarkation! The good news part of this saga is Silversea work hard to never say 'no' to meet reasonable requests from passengers, which we gather is not true on rival Seabourn and (from our own experience) not the case on Oceania. Disembarkation This was handled very well by Silversea, both in terms of baggage handling and the transfer arrangements to the Hyatt Pier 66 hospitality room and late afternoon journey to Miami airport, as previously stated above. The same could not be said for US immigration, which, like our arrival at Los Angeles on the 1st, was an appallingly protracted process. Silversea kept passengers on board in comfortable surroundings, in order to minimise the time spent standing in line in the terminal, though inevitably some passengers had already started to queue alongside the outside deck prior to their luggage coloured tag label being called. Some passengers had taxis waiting for them on the quayside, but didn't manage to disembark till after 11 am. One wonders if their taxis waited! We won't be returning to the USA any time soon because of these delays at immigration which are lamentable for a technologically-advanced country. Passengers Of the roughly 500 on board, there were 183 from the USA, typical for a voyage starting or ending in a US port. Next by number were 88 from the UK and there were roughly 55 German speakers (Germany, Austria, Switzerland). Only 14 were staying on for the following cruise. A significant proportion of the passengers were plain rude; they would pass you in a corridor without even a smile, as if you were invisible. This is another indicator in the changing demographic on board these days. It never ceases to amaze us how many passengers have little appreciation of the ports of call and no clear understanding about the return flight arrangements. They just leave this to their TA in blind faith that the 'travel professional', who is always described as 'brilliant', knows best. From long experience of TAs, this is very risky because, often, their knowledge is inadequate and we frequently come up with better alternatives than the TA, when taking account of the circumstances of the passenger. Our favourite quote from this cruise came during a dialogue over where in the world we have sailed with Silversea. One of the sectors is the Middle East and a passenger enquired whether this was China! Still, it's probably cheaper on a cruise than in a care home!! Sadly, the number of passengers of this sort appears to be increasing and one marvels at Silversea taking care of them, always with a gracious smile; another Silversea plus. There is no doubt that the Spirit is regular Silversea passengers' least favourite ship, and surprisingly a number said they would not sail on her again. We would certainly think hard before choosing the Spirit again, which is a shame because we like Captain Arma, Paulo (hotel director) and many of the crew, all of whom try their best to serve passengers well. The problem is the dining arrangements do not work consistently and to the standard of the other 4 traditional ships. Two further comments, which are seemingly not within the remit of either the officers or the crew. Dress code Quite rightly, Silversea have a strict code to which they ask their passengers to adhere. On a formal night, one couple was seen entering the theatre, the lady in a heavy knitted sweater, accompanied by her husband with a baseball cap on his head! We have heard alarming rumours that Silversea are intending to relax the dress code, removing the requirement for male passengers to wear jackets in La Terrazza. Unfortunately most passengers seem incapable of understanding what "smart casual" means, and quite frankly they are an insult to those passengers who do. There were several occasions when jacketless men appeared in public rooms and were not censured. It would seem Silversea are letting this ride. Smoking policy Once again Silversea are specific on where passengers can and cannot smoke. This also was not adhered to. With the advent of the electronic cigarette, which does contain nicotine, passengers were surreptitiously smoking all over the ship and were not told this was not allowed. There was often a smell of cigarettes from some passengers' balconies, and some passengers blatantly smoked on deck in non-designated areas and were not stopped. If Silversea have both a dress code and a smoking policy, then it needs to be adhered, to regardless of whom the passenger might be. The title for this review refers ostensibly to the above two issues, the state of the cabin and internal decorations, and the inconsistency of the food, but in no way to the standard of the service provided by the crew. Read Less
Sail Date: February 2013
Embarkation The Silver Spirit was docked at the main cruise terminal at Port San Pedro and was the only ship there. Check in and emigration was swift and painless. Reception sign in, photo taking and credit card hand over were all ... Read More
Embarkation The Silver Spirit was docked at the main cruise terminal at Port San Pedro and was the only ship there. Check in and emigration was swift and painless. Reception sign in, photo taking and credit card hand over were all completed with a minimum of fuss, and as it was just after midday, no queues. The ship Generally the ship is in good condition. There are however signs of wear if you look closely. The rattan style chairs at the back of the Panorama have worn arms where the rattan has broken. If one looked closely at the chairs in the restaurants it is possible to see where they have been banged and chipped. This was more obvious in the suite, where both the glass topped table and the desk had very obvious marks in the wood. The carpet in the suite was obviously worn in one or two places. Interestingly the Spirit had a dry dock for a couple of weeks towards the end of 2012, but to be honest I could see no sign that anything had been done to the interior. The 'splashy' sinks are still there, and has been said elsewhere all the odd design failings are still in place. The public areas were kept very clean, but again if you look closely they are all showing slight signs of wear. Guests & Staff For the leg from Los Angeles to Papeete we had around 400 guests on board. In Papeete 23 left and about an additional 80 got on, leaving us with just over 450. As we had a number of solo guests this left very few empty suites. Guests were a good cosmopolitan mix, a large number of Brits (120+), some other Europeans, a few Australians, some Canadians and more than 50% from the US. Most guests were over 60, a handful of others ranging from mid 20's to 40', and there was one Italian family with an 18 month old toddler on board. The only poor behavior observed was from a lack of understanding (or possibly arrogance) by the father of the toddler. He had the child in the pool, although it was not toilet trained and unfortunately the staff were too scared to intervene. Only when the Hotel Director was made aware of the situation did it stop. On more than one occasion the child was brought into the main bar where Trivia was being played and had a screaming fit, again with a total lack of interest from the father. The father was also the only person onboard ship who chose not to conform to the dress code. There were two Gentlemen Hosts on this voyage and they worked quite hard. They were not only available for dancing in the afternoon and evening but seemed to have been roped into a number of day time activities by the CD. There were also two International Hostesses onboard, but they did not seem to much apart from escorting people in and out of the theatre in the evening. Pool Deck It is worth noting that when the weather is warm and the ship was at sea the pool deck becomes very crowded. It is only slightly larger than those on the Shadow or Whisper and put more than 300 people in the sun and it really shows. The sun beds were even extended to the back of the Panorama. MDR Ate here most evenings and generally the food was very good. The Executive Chef Jerome Foussier set a high standard across the board. Did not have any bad meals, but occasionally had something on a cold plate, this was resolved by always asking for a hot plate for my main. Had a couple of Indonesian meals and a really memorable Indian meal one evening. Marcelo the Brazilian MD ran a very tight and well controlled room. Cosmin was the head sommelier, and apart from running out of one red that I liked always made sure that there were plenty of alternatives to the wine of the day. One of the other junior sommeliers did try and sell me something from the Connoisseurs list, but he was easy to ignore. Generally the wines onboard were good, the NZ SB Dashwood was available, although it was running out towards the end of 31 days. There were two French SB's and one Chilean SB. The 'La Flor' Cab Sav was plentiful. For the chardonnay lovers The Crusher was available, and there was a reasonably nice Chablis. La Terrazza Ate breakfast here most days. It was the usual buffet style, plenty of fresh fruit and there were always strawberries available. There was fresh mango and papaya after our calls in French Polynesia and on some days raspberries and blackberries were at the serving section. On the other days there were always some available via your waiter. Service was always very good. Ate lunch here some days, especially if it was nice enough to sit outside. The food was generally good. Only ate twice in the evening, once outside and once inside. For the first time on Silversea I had a subpar duck ragout. The main reason for avoiding La Terrazza for dinner was the ever present Italian toddler whose parents had a dedicated table for all meals, and who occasionally let rip in the evenings. Pool Grill On a number of days the grill was supplemented at lunch by an extended BBQ, with some excellent food provided. The fresh water Madagascan prawns were delicious. Hot Rocks was never closed, even when it was cold and windy outside, and there was always someone there by 6:59 waiting to get fed. When we ate there we had excellent food and service, and we just love the hot rocks. On the leg to Papeete there was a night when it seemed that everyone wished to eat outside and they managed to cope with 115 covers. Again the staff did an excellent job. Le Champagne Had dinner here once and although the menu has not changed now for over a year the food and service was very good. The lobster was good and the souffle outstanding. Seishin Since our last trip on the Spirit Seishin now opens for lunch. There is sashimi, a wide selection of sushi and a hot fish basket. This became my favorite place for a light lunch. We also ate the full menu on a couple of evenings and particularly enjoyed the Wagyu beef. Stars Supper Club. The first time we ate here I though the menu was a little odd, but on subsequent dinners, there had been a change and the menu worked very well. I thought Mikka Brown was a little tired and didn't quite hit the spots this time. Bars The main bar was run in an amazingly efficient fashion by Chester, well supported by his assistant Vishkal. Rommel & Bass ran the Panorama and Zack the Pool bar. We never used the bar in the Casino, which is now really no longer viable without the smokers and I never got to the Observation Lounge when the bar there was open. The main bar was very busy before dinner but most people ended up in the Panorama after the shows. Bulter and assistant Both were excellent, Wilson was from Goa and left the same day we did and his English was very good, and way much better than some. Henny our lovely assistant was on the Shadow with us last year. Enrichement Apart from the cooking demonstrations we did not attend any of the lectures. We watched some of them on the TV on repeat. The lecturers themselves were nice, but it's not really our cup of tea. I thought Corey Sandler does a very good job and is well worth having onboard. We had sailed with Herb Keyser before and to be honest its time they get someone younger. Bridge The bridge lecturer, George King was outstanding, and he was an excellent teacher. At times he had 40+ people attending his sessions and most sea days we had 9 or 10 tables for the afternoon duplicate sessions. His lovely wife Sally was always there to help and fill in. Silversea should certainly use them more often. Trivia Trivia was very well attended, pretty competitive and well run by the CD, Kirk Detweiller. It was held in the main bar with somewhere around 100 guests participating. Entertainment I thought the Artists of Silversea were the weakest of the groups we had seen so far. This might have been due to their coming to the end of their contract or possibly the way they were used by the CD. They were not particularly sociable. One of the things that was missing were early evening single or duo shows in the Panorama, probably down to the fact that less than half of the guests would be able to get in. Once again shows started off at 10:15 and after grumbles from the 'oldies' eventually ended up at 9:45, which made it hard to get there for most of the show. Cooking As this was an L'Ecole des Chefs voyage we had David Bilsland onboard. There were a number morning cooking demonstrations, all of which were excellent. David ran 3 cook and learn lunches in Stars, again they were excellent and the food memorable. David also ran a market visit in Papeete which was a lot of fun. Ports & Tours The highlights of the trip were Nuku Hiva, Rangiroa, Christmas and Fanning Islands and a side trip from Maui to Lanai. Generally the shipboard tours were well run and provided reasonable value for money. The only port where the weather was bad was the day we arrived in Hilo, and it absolutely threw it down for most of the day. Luckily we took the Volcano Park tour and avoided most of the bad weather. The next day the ship visited Kona on the other side of the Island and it was sunny all day. The ship stayed overnight in Papeete but the overnight in Bora Bora was cancelled (before we embarked). This was a shame for the crew as they have very few chances to get off in the evenings. There was also a late stop in Honolulu to enable a deck BBQ. Both the visits to Kiribati caused problems. The ports are tender only and in Christmas Island the two tenders were restricted to about 50 pax each as the lagoon was fairly shallow, with about ½ a meter clearance below the bottom of the tender at one point. This lead to very long queues and waits of more than 2 hours to get off. A large number of guests gave up and did not bother to get off. The main criticism was that no one from the ship appeared to have considered this being a problem in advance and it was very poorly handled. The next day at Fanning Island was worse, the regular morning rain squall blew up and made visibility poor enough to suspend the tender service. The Captain then decided that as we were running into bad weather later that day to cancel the service completely, and we left 3 hours early and with glorious sunshine bathing the island. Weather It turned out to be colder than expected, and although it was the rainy season in the South Pacific we were pretty lucky about missing most of the rain. We had two rough days after leaving Fanning Island, swells up to 4 meters and 50-60mph winds, and for part of one day the lifts were all stopped. We also had a further couple of rough days after leaving Maui and it was mostly unseasonably cold for the 5 days back to LA. One point that those booking Silver Suites should consider is that when the weather is rough every time the ship hits a swell the bump travels all the way to the top of the front of the ship. Some people complained that they got no real sleep on the rough nights. Wildlife We saw very few birds anywhere away from the Islands, but we did see large numbers of whales around Maui. Read Less
2 Helpful Votes
Sail Date: January 2013
This review is months overdo, but it had to be written. I'll try to keep this brief & to the point. Background: My husband & I were celebrating our Wedding Anniversary on this cruise. As a surprise, we sent my parents on their ... Read More
This review is months overdo, but it had to be written. I'll try to keep this brief & to the point. Background: My husband & I were celebrating our Wedding Anniversary on this cruise. As a surprise, we sent my parents on their 1st SS cruise a few years ago and they're hooked! They urged us to sail Silversea. So glad they did! They joined us on this cruise (their 3d) and celebrated our Anniversary with us!We arrived in Barbados on a rainy day. Silversea provided transport from the Terminal (effortless). Once we gave the shuttle driver our bags, we didn't see them again until we arrived in our stateroom after check-in. Embarkation: no line, no wait, no hassle! Staff met us at the gangway with umbrellas in hand. We enjoyed a 'Welcome' glass of champagne while we checked in. Our stateroom (V5, 730, mid-ship veranda) was absolutely beautiful! Marble bath with tub & shower (with glass shower door, NOT a shower curtain!). Bulgari & Ferragamo toiletries. Very comfy bed (we were happy with the standard pillows, although a pillow menu is available). The veranda was our favorite spot to relax. Large enough to enjoy coffee & breakfast each morning. Our cabin adjoined my parents' cabin. The wall separating our verandas has a door that can be opened so we were able to sip cocktails together on our verandas! Our butler, Christley Gladson, was absolutely wonderful! He was so attentive, pleasant and worked very hard to cater to our every whim! He treated us like family! Adesh, our room steward, kept our room immaculately clean and did so quickly. As quickly as he came into the stateroom, he was gone! In fact, the entire crew (with the exception of one or two) went out of their way to make us feel comfortable and at home. It should be noted, that the crew are not and do not deserve to be treated like personal servants. They are hard working people, working hard to provide outstanding service to all on board. And they're doing so as a means to provide for their families. They deserve to be treated with dignity & respect. They have names; learn them & use them! Talk to them. Get to know them. And if the urge to be an demanding elitist starts to creep in, think of the Golden Rule: would we want to be treated in that manner?The ship itself is beautiful. Classy. We felt like we were on our own private yacht. The lounges were comfortable. The bartenders made great cocktails (the vodka tasting was lots of fun!) We thought the food was excellent. We really enjoyed Hot Rocks. I was disappointed that we weren't able to get into Le Champagne. Loved the Spa! I enjoyed three different spa services on 'Sea Days'. We used the gym. It was small but the equipment we typically use was there. We enjoyed a private shore excursion in Dominica. Comfortable vehicle, knowledgable tour guide. A very nice day. While in San Juan, we invited friends of ours who live there to join us on board for lunch while we were in Port. Christley set up an en suite cocktail party for us (classy!) and we enjoyed lunch at The Restaurant. Our guests had a great time! We've read the thoughts of other CC reviewers regarding dress code infractions on the part of other passengers, smoking in non-smoking areas, etc. We didn't notice anyone disregarding the smoking policy. In terms of the dress code, we really couldn't have cared less who wore what when. We were too busy enjoying ourselves to find fault with fellow passengers! We read & understood SS's dress code and packed accordingly. We're not nit-picky people. Some reviewers complained about the quality of the food, this wine or that was unavailable, etc. Really, people? What is NOT to love about this cruise? Yes, the price tag for cruising SS is steep and a certain level of service is expected (and, in this reviewer's opinion, more than met!) Frankly, if certain passenger's standards are THAT high, perhaps they'd do better to consider purchasing their own yacht. Then they can guarantee that their extremely high standards are met to the letter. We're booked to sail Silver Spirit again in December '13. We can't wait!! Read Less
Sail Date: January 2013
Our experience on this newest and largest of Silversea's ships was truly wonderful. Our Silver Suite was a luxury of space and design. Our butler made the trip very pleasant as he was always on hand, seemingly anticipating our ... Read More
Our experience on this newest and largest of Silversea's ships was truly wonderful. Our Silver Suite was a luxury of space and design. Our butler made the trip very pleasant as he was always on hand, seemingly anticipating our needs. The Silver Spirit is larger and somewhat harder to get a handle on than the Whisper/Shadow ships we had sailed on before. The Dining Room seems huge and in a way off-putting by it's size. The Bar is much larger and easy to find a spot in, that's a plus for us. All the other familiar spots are bigger and, in many ways, better. This was our first experience with Hot Rocks, the transformation of the Pool Grill at night. We really enjoyed the under the stars hot rock experience. In fact we enjoyed all our meals: four dinners in the Main Dining Room, four in La Terrazza, four at Hot Rocks, two in Le Champagne, and (of course) the Pool BBQ. Overall, a luxurious pampering experience. Read Less
Sail Date: December 2012
Easy helpful courteous boarding. Good size comfortable suite. First night in main restaurant Silversea tried to con me. We asked if we could order wine by the glass and the waiter brought us a box of spectacles. We asked someone else - ... Read More
Easy helpful courteous boarding. Good size comfortable suite. First night in main restaurant Silversea tried to con me. We asked if we could order wine by the glass and the waiter brought us a box of spectacles. We asked someone else - the wine waiter I think - if we could order wine by the glass and he too said no but handed me 2 wine lists - one with stratospheric prices and the other with so-called special good deal prices. I asked if there were any wines we could order by the half bottle and he said no but they would keep what's left for our next visit. I managed to find an ok bottle of wine for $60. The next day I found out that there are loads of complementary wines and that this is part of the inclusivity of Silversea. Clearly the wine waiter was expected by his bosses to persuade passengers to trade up to paid-for wines. I don't mind that as an option but I think it's grubby to try and get me to trade up by deceit. I handed a letter of complaint to the reception and they apologised and knocked off the $60. I'm sure there was some small print info where I could hjave learned this in advance but Silversea have shovelled more bits of paper in front of me at the outset of this voyage than the total papers I got when buying a house. Information not only has be churned out, it also has to be received. All the restaurants were too noisy. Not just the musak. The main noise was the clattering of plates and cutlery by the staff into one of the numerous serving islands that seemed to be within ear splitting distance of every table. The waiters had no sensitivity in this regard - they would be more at home in a cheap cafeteria. It used ot drive me nuts the way the waiters would try to carry my plate if I was waalking to my table from a buffet. I'm not a cripple. They need to develop enough sensitivity to back off when a guest seems comfortable continuing his journey unassisted. On one occasion when at my table I picked up a pepper pot top add some more pepper to my dish a waiter rushed over to try to take it out of my hand so he could do it for me. I know cruise operators have a lot of elderly guests who might enjoy this degree of rescue from the unbearable hardship of adding more pepper to their meal but waiters need to be trained to differentiate between types of guests in terms of self-reliance. Allowing smoking on deck is unacceptable and in the case of cigars, such smokers should be sent to a cigar-fumed chamber for aversion therapy. Seriously, developed countries have for the most part conquered this obnoxious social habit which is so unpleasant to anyone within a few feet of these wretched people and it is about time Silversea followed suit. Read Less
Sail Date: November 2012
This was our first trip on a "small" luxury cruise ship and I must say it is the only way to sail if you can afford it. On first viewing the ship, it looks huge, but later encounters with the mega ships showed that we were indeed ... Read More
This was our first trip on a "small" luxury cruise ship and I must say it is the only way to sail if you can afford it. On first viewing the ship, it looks huge, but later encounters with the mega ships showed that we were indeed small. This repositioning cruise across the Atlantic/Caribbean seems to not be popular as there were only 163 people on-board for embarkation, but it made for a dream cruise for those of us aboard. Like your own private yacht. Service was exemplary as there were about 2.5 crew members per passenger. The weather was mid 70's and seas were calm for the entire crossing.This was our first cruise of more than a week, and I must say it was great not having to think of repacking after 4 days. We had a silver suite room, which was absolutely huge. All suites come with a butler and ours was exemplary. He wanted to set up a cocktail party every night as all beverages and food are included in the cruise price. The ship interior is subdued compared to some other ships, but seems to fit the clientele. There are always little things that can be nit-picked, but overall the ship ranks with the best. They obviously read "commited2travels" earlier critique, as there was a Captain's Farewell Party in the lounge the last night. Not having sailed on one of the new mega ships, it was mind boggling to sit on the open deck having a leisurely dinner and watch 3 of them come into port as we were leaving. There must have been 7-9000 people disembarking at once. Don't think I'll go that way.We tried all of the 6 restaurants and they were all good. Three of them have small surcharges and are intimate dining venues. We loved the outdoor "Hot Rocks" dining area that allowed us to cook part of our own meal. Overall, the 6 people in our group felt that this was a cruise to remember and, consequently, we signed up for a future cruise on this ship. By the way, Silverseas has a policy that allows you to put down a small deposit onboard and then gives you a year to decide on another cruise with a 5% discount. If you decide not to go or have not decided within a year, they will refund your money. Read Less
1 Helpful Vote
Sail Date: November 2012
We have completed our third fall sailing on the Silversea Spirit. The Ship and Crew make for a perfect get away from it all. In fact we are booked again this fall. The ship sails from Port Everglades in Fort Lauderdale, Florida. We ... Read More
We have completed our third fall sailing on the Silversea Spirit. The Ship and Crew make for a perfect get away from it all. In fact we are booked again this fall. The ship sails from Port Everglades in Fort Lauderdale, Florida. We always enjoy spending a couple of days ahead of the cruise in Fort Lauderdale. The shops along Los Olas make for a perfect late afternoon. We love to walk the beach and just let the ocean settle in. We stayed at the Hilton Beach Resort which is a wonderful hotel located centrally to the beach. The hotel is only 10 minutes to the port. The Silversea experience starts with check-in.....It is a quick and painless process, far different from the large ship experience. In minutes you are on board. We also love the opportunity to bring a friend abroad to show off the ship and really enjoy an afternoon on the ship. We picked the same Cabin as our first voyage, Suite 707. I just love the suite and the service. Yes I could get used to butler.....but really is just a bonus to be enjoyed on-board. The rooms are perfectly sized for a 10 or 20 day voyage. The Balcony includes two chairs and a small table and unlike many ships you can stretch your legs and really settle into a great book as the ocean goes by. We had breakfast on the Balcony on most sea days. In fact you really don't need an alarm clock, just order tea, coffee or a full breakfast ensuite.....it arrives at the appointed time, every time. We love the Hot Rocks Grill at night. In fact we eat there whenever possible. You do need to get your reservations early for the speciality restaurants, but at this place it is not a problem. Hot Rocks with excellent fish and meats is the perfect ending to a day sailing the emerald isles of the Carribbean. They have a nice two piece combo playing down below, providing smooth listening music and take requests. The Main Dining Room is excellent also. When you want a full upscale meal you can't beat this venue. One thing I like about Silversea is the smaller portions. Some ships provide quantity....Silversea focuses on quality. You can see the hand of the Executive Chef in preparing dishes that just pop, none of the bland food they often pass off as dining. I really loved the relaxing approach from the waiters and the ability to join others or dine alone. The fellow passengers are a real mix of cultures and ages. Lots of British and Americans to mix with. You really have fun with everyone. My problem is remembering everyones name. You won't find many children or teenagers on board, and frankly the result is a positive country club like atmosphere. Things to remember. Its all-inclusive which means you can relax and enjoy the premium service on board. The Fitness Center is a don't miss on the days you want to get a work out. The shore tours desk offers a wide range of tours from sailing the island of St. Bart's to just kicking it on your own with good advice on what not to miss. Islands to remember: St. Kitts, I love this understated and not overbuilt cruise ship stop. Grand Turk for ones birthday at Margaritaville is not to be missed. The beach is perfect the water is sparkling and you are only steps for the ship. Read Less
Sail Date: November 2012
This was our first Silversea cruise. The experience was everything and more than we dreamed of. The ship is immaculate and very well kept. The crew is friendly and helpful, but never intrusive. Even though there were over 500 passengers, ... Read More
This was our first Silversea cruise. The experience was everything and more than we dreamed of. The ship is immaculate and very well kept. The crew is friendly and helpful, but never intrusive. Even though there were over 500 passengers, we never felt crowded. The food was excellent; comparable to the finest restaurants we visit. The service, with rare exception, was outstanding, if not memorable. Our party of four had two vegetarians, a pescaterian and a meat lover. All felt the food was superb. While a number of CC people fret about the evening attire, we found the instructions provided by Silversea to be easy to follow. Virtually all passengers followed the dress code and those who didn't were fine. The atmosphere on Silversea is refined elegance and layer back. Everything was first class and we will be back! Read Less
Sail Date: October 2012
Over the past ten years we have cruised many times on the Silversea fleet, sailing on the Whisper, Shadow and the smaller Cloud and Wind. With the launch of the new larger Spirit in 2010 we often found ourselves in conversation with fellow ... Read More
Over the past ten years we have cruised many times on the Silversea fleet, sailing on the Whisper, Shadow and the smaller Cloud and Wind. With the launch of the new larger Spirit in 2010 we often found ourselves in conversation with fellow travellers when the question 'have you sailed on the Spirit and what is your opinion of it'? Was raised, well with varied answers we decided to try the Spirit ourselves and make our own mind up. Late October we embarked on a ten day voyage from Barcelona bound for Las Palmas in the Canary Islands. Initial impressions were very good, the ship makes good use of the additional space and the public areas all benefited from being that little bit larger. In particular the La Terraza restaurant benefits greatly from a larger buffet servery and outdoor terrace. Throughout the ship fixtures, fittings and furnishings all met the high standards expected from Silversea. The veranda suites are about 12" narrower than the Whisper & Shadow which is a shame, they are however longer, the balcony slightly larger and the bathroom is very much improved. The food and service was very good throughout the ship and all it's restaurants, although there was a feeling shared by others that the food fell short of sister ships. Oh dear! Who on earth purchased the cutlery? Particularly the forks! The design makes them very uncomfortable and difficult to use, a compliant shared by many fellow passengers. Maybe if you are using the forks 'American Style' as a spoon they are ok but as a fork the do not function! The Show Lounge (theatre) looks impressive however the design differs from its sister ships. The Spirit lacks the two level layout, with access from two decks and seating on two levels found on the other ships. Also the seating layout is new, gone are the tiered benches with free standing chairs and tables. They are replaced with tiered rows of twin seats, similar to those you are more likely to find in the back row of your local cinema! I think it fair to say this seating arrangement did not draw universal approval! So alas, it is no longer possible to enjoy a drink or two with same canapes as you no longer have the tables or indeed the space. Out on deck the sun loungers were excellent and easy to use. Not so the unfortunate use of a 'plastic' material used for the outside dining tables. The 'plastic' must be porous in some way, with many of the tables being disfigured with dark wine glass stains. It seemed that the surface had absorbed red wine and the stains appeared impossible to remove. Coincidently there is a similar problem with the three Jacuzzis, each of which is badly marked with what appear to be rust stains which have penetrated the plastic material surrounding the Jacuzzis making them look unclean. The actual body of the Jacuzzis also show dark markings which detract from the appearance. We were surprised to find the Captain' Welcome Reception, normally held in the Show Lounge (theatre), had been pared back to a brief 15 minute affair in the bar. An even greater surprise was the absence of the Captain's Farewell Party. "Time to Say Goodbye" In our experience this "Signature Event" has always been a highlight of the cruise -- for both crew and passengers! All in all the staff were very good indeed with many being Excellent and displaying all of the exceptional qualities we have come to expect of from Silversea crews. However ,I think it fair to say that overall the Spirit is lacking in the passion and pride so very well demonstrated on the sister ships. On board entertainment predominantly in the Show Lounge was a disappointment. The song, dance and variety shows we were expecting were replaced by a succession of 'tribute song acts' with some very poor costumes for the singers. We assumed the performers were working to performances created by their Producer but it has to be said they were pretty dire! Disembarkation did not go as smoothly as it could have done, hampered by lack of clear communication from the cruise director, with some passengers, us included, experiencing unnecessary delay and problems having our baggage properly transferred from ship to the terminal. So would we go again? Well if it was to a destination we particularly wanted to visit and other ships in the fleet were not operating there yes we would. We do however feel the Spirit -- good as it is -- still has a way to go to exude the warmth, pride and care of the Shadow and Whisper which will remain as our first choice.   Read Less
1 Helpful Vote
Sail Date: August 2012
We are longtime fans of Silversea. We have a bit more than 500 days of sailing with the company, with 5 trips more now booked. This recent cruise included Messina in Sicily and Bonafacio in Corsica...both were very intriguing and our ... Read More
We are longtime fans of Silversea. We have a bit more than 500 days of sailing with the company, with 5 trips more now booked. This recent cruise included Messina in Sicily and Bonafacio in Corsica...both were very intriguing and our first time visits. We love the itineraries, the incredible service and the friendly, very interesting, well traveled fellow passengers. We like the rather formal dress code and hope they resist the current trend towards casual dressing. We appreciate the all inclusive policy. This takes a lot of pressure off in terms of tipping anxieties, and it makes meeting new friends very uncomplicated. The Spirit, is the largest in the Silversea fleet, and building it was a departure for the line. Most of the "Old Timers" prefer the smaller sisters, the Shadow and the Whisper, or the Cloud and the Wind. We really weren't crazy at first about the 500 passenger Spirit, but with each sailing, we have come to appreciate her more. The cabins are big and lovely..including the least expensive ones. All the bathrooms are fabulous. Best of all are the furnished open decks. Dining, reading, or just relaxing on the stern verandas is so peaceful...maybe even addictive. Of all the accolades we could give the Silversea ships it is the service on ALL the ships which is always outstanding, and is what makes the line so very special. If you are lucky enough to be able to sail on a Silver Spirit cruise, you are lucky enough! Read Less
1 Helpful Vote
Sail Date: May 2012
There are many things about Silversea that are truly excellent and we had high hopes of making our cruise the first of many. Transfer from the airport and check in and embarkation were extremely smooth Even your hand luggage was ... Read More
There are many things about Silversea that are truly excellent and we had high hopes of making our cruise the first of many. Transfer from the airport and check in and embarkation were extremely smooth Even your hand luggage was carried up the gangway for you Cabins were truly lovely and the TV screens incorporated into wall to wall mirrors whilst small were very nice as was the vast selection of movies available to watch . the Bathrooms were truly beautiful and very well planned Could not fault the maid or butler Gideons service The walk in wardrobe was disapointing and very badly planned because the door was too close to the rail which ran the length on one side so mens jackets etc got caught if you closed it , by same token the drawer unit at the end was too wide so all clothes had to be hung at angles and constantly pushed well back or they caught in the drawers The libray was well stocked .......some days there were copies of Daily Newspapers The in house singers and dancers were very amateur indeed but the Guest Flautist and Pianist were excellent Trivia was clearly a clique affair so we didnt bother Breakfast in La terrazza was a great selection Lunch too although predominated by Italian sausage Dinner in Main Dining Room had a strange menu on a 3 day repeat and it was often hard to find a suitable choice not once did a fillet steak ordered med rare or even rare turn up anything other that med welldone Bar staff especially Frederick were all very good and rapidly knew your name and your drinks preference The Observation Bar on Deck 11 was a peaceful retreat with a great Barman The one thing that totally and utterly ruined our entire trip was CIGAR SMOKING ,,,,passengers were smoking cigars on balconies so that made many unusable The only comfortable seating outside that was in the shade was at the back of the Panorama Bar on Deck 9 however this was rendered unusable by cigar smokers who even if they kept to the so called VERY AMBIGUOUS designated smoking area the stench drifted right across the deck and forced one to leave Paulo the Hotel Manager and his Deputy Tim would not even deign to experience the problem and Bar staff were expected to deal with arrogant cigar smokers who picked up ash trays and moved them at will What little undercover loungers there were on pool deck were always full and too close to the smoking section all along one side Clearly on Silversea SMOKERS RULE and since theres been not even the courtesy of a reply from Head Office to a constructive letter its clear that Silversea simply do not care For a 6 star Luxury Line to treat majority non smoking passengers with such disdain or consideration of their health is quite simply not acceptable Read Less
1 Helpful Vote
Sail Date: March 2012
Travel to the Port: We drove over cruise morning with another couple from the West coast of Florida to the Port which was 270 miles (4 hours). We parked in a Park & Go lot just before you enter the port on the left. It was about ... Read More
Travel to the Port: We drove over cruise morning with another couple from the West coast of Florida to the Port which was 270 miles (4 hours). We parked in a Park & Go lot just before you enter the port on the left. It was about $11/day but could be less if you went on line before and printed a coupon. You park...a van goes to your car and unloads your luggage and takes you to the ship...easy and less than Port Parking. Personal Background Information: My wife and I are in our early 70s and in good health. We have cruised 15 times but always on larger ships. We felt we wanted to try a small boutique luxury ship and Silversea had good reviews. This ship can handle 450 which is much smaller than 2,000 to 3,000 monsters. It is all inclusive which means food, liquor, wine, gratuities are in your base cruise price. The only extra charge are the tours you select and shipboard Internet service. There is also a surcharge for 2 of the 5 restaurants (later). Stateroom #932:We had a mini suite with a balcony (2 chairs and 1 small table)which we rarely used because our cabin was next to the pool, pool bar and pool grill. If you could book this cabin or one nearby you will be pleased with the convenience. The service with our butler (Anil Kumar Mahla) and room attendant (Jocelyn Ochavillo) were first rate. Free washer, dryer and soap just across the hall from us. Fox and CNN was available on our 2 flat screen TVs. Remotes took a while to get used to because TVs we set in the mirrors,The bath room had a full sized tub and a separate shower (with a rainfall fixture overhead...very nice touch).Large walk in closet. We took large suitcases and still had more than enough storage. Privacy curtain between the bedroom and sitting area was handy if I wanted to read and bride wanted to sleep.Room service was available 24/7. Bride liked breakfast in cabin but I went to "The Restaurant" in the mornings to be served. Days at sea: We both took professional bridge (card) lessons in the mornings and my wife played duplicate bridge in the afternoons. Always enough lounges. Nice libraries and numerous areas to sit around and relax. Although there was only one small child on board there were many couples in their 40s, 50s and 60s which surprised us. Still, not a cruise for families with small children. Dress aboard ship: This is not a blue jeans or muscle shirt crowd Two formal nights for tuxes or coats/ties. We took tuxes but did the tie option instead. Warm weather not condusive for tuxes. Four informal nights: Coats and slacks, no ties. Four casual nights: Nice shirts and slacks, no coats. Cocktail Lounges/Bars: We were very pleased with the entertainment and piano bars. The snacks offered during cocktails usually left much to be desired. Service was exceptional everywhere on the ship. Restaurants: There were 5 which I will discuss below: 1. The "Restaurant" was the main dining room and served breakfast, lunch and dinner. Reservations not required and food selections were regular restaurant fare. 2 LeChampagne was a reservantion, $30 surcharge. Worth a visit. Mucho fanfare! 3. La Terrazza served buffet breakfast and lunch, High Tea from 4-5 and then dinner (reservations reqd) with an Italian flair in the evenings 4. Pool bar and Grill: Shorts and bath. Pizza, burgers, etc. Easy and good. 5. Seishin (Asian) Did not use. Reservations reqd' plus surcharge. 6. Stars Supper Club Res reqd. Fancy dress. 7. Dinner on the Hot Rock: Res reqd. Outdoor dining where you are brought your partially cooked fish or steaks you finish cooking at your table. Read Less
Sail Date: January 2012
Silver Spirit offers comfort, class and lovely cruising amenities for a wide range of ages and nationalities. The cabins are well equipped, with plenty of storage space, full size bathtubs, very comfortable beds and luxury linens and a ... Read More
Silver Spirit offers comfort, class and lovely cruising amenities for a wide range of ages and nationalities. The cabins are well equipped, with plenty of storage space, full size bathtubs, very comfortable beds and luxury linens and a nice seating area with good reading lights. The butler service is helpful and unobtrusive and the assistant cleans early and often during the day. We always had plenty of fresh towels, ice and our beverages replenished daily. The butler makes dinner reservations and handles laundry pick up and delivery.There's also a washer,dryer and iron on each deck. The Silver Spirit dining options are all good choices, with advance reservations needed for Le Champagne, Stars supper club and the Asian room with sushi chef. The main dining room offers a changing dinner menu daily and excellent service with complimentary wines matched to the foods. La Terraza has the best fresh pasta and carpaccio with hearty osso buco and fresh fish. This dining room is much larger than the three theme restaurants, but fills quickly so reserve a table. The Italian theme is part of every evening menu. The room is used for a buffet breakfast and lunch or you can dine in the MDR. The Panorama bar and adjacent outdoor seating has excellent afternoon tea service and early riser coffee, juice and pastry available from 0630 am. The friendly bartenders and servers remember your name and drink preference. Piano music is always entertaining the guests and a great jazz singer in Stars. The shows were fun and colorful with a young team of dancers and singers. The ports we visited: Key West; Santo Tomas, Guatemala for the Rio Dulce River and Livingston village by boat tour; Belize City, Belize for Mayan temples set in a national park visited by boat and Cozumel, Mexico for great snorkeling. Check in, front desk, shore excursions & departure well managed by hotel staff. Read Less
Sail Date: December 2011
We embarked in Barbados--Silversea works hard to get you to the ship from the airport and onto the ship, but check-in at the dock was tedious--unorganized. Reception on board was smiley-face friendly, but not much else. Cold towels (good) ... Read More
We embarked in Barbados--Silversea works hard to get you to the ship from the airport and onto the ship, but check-in at the dock was tedious--unorganized. Reception on board was smiley-face friendly, but not much else. Cold towels (good) and warm champagne--glasses half filled (bad) and you had to look for a server. Most arrivals hadn't eaten all day and there was nothing to snack on, and I finally grabbed someone and asked them to show me to our room...which was ready--noting that liquor I asked for in my room was there--very good. The ship was clean as a whistle--and the staff otherwise quite accommodating, or certainly willing to be accommodating. This was a 9-day cruise that stopped at six islands and returned to Ft. Lauderdale. Ports were fine--no issues, even though my wife and I stayed on board for two islands we'd been to previously. Also, the on-board pool is salt water--a very pleasant surprise--clean as a whistle. All ships should consider converting to salt water Now, don't go by the company's website hype and photos. At 61, take my word, I was in the young crowd, and don't believe for a minute that these are executive type travelers...80% on this ship (at only 2/3 full) were retirees--great folks, but this ship/cruise did not offer a chance to hob-nob with fellow business folks--65% American and the rest Canadians, Brits and Europeans. There were three children on board with one being totally obnoxious and mostly un-managed. I'm beggin' you if you go on this cruise line--please dont take kids on this cruise line--there is nothing for them to do and everyone else is on board to get away from kids. Our cabin was simply great--comfortable bed with our butler just about as good as it gets. The cabin was spanking clean everyday...we even told our room steward not to change the sheets everyday--it was just that clean. Good for Silversea. Food, unfortunately, was average at best with a less than suburban steak house quality steak in the main restaurant (yuk). The whole food thing on Silver Spirit needs to be re-worked, in my opinion. The specialty restaurants were okay--booze selection was top drawer, but you had to ask for it--wines above average all around. The breakfast buffet--our choice for all nine days, was well run with excellent food and health food choices. Hats off to the bartenders throughout--all very good--all very accommodating, with a special nod to Wilma and Bass in the Reception Lounge and Rex at poolside. The captain and the crew were very standoffish. Even though language barriers were evident, the captain made no attempt to respond to my several friendly "hellos" and gestures other than with grunts. This is the first cruise I've ever taken with no dialogue with any of the staff/crew. We we're in a very upscale cabin--yet no captain's dinner, no reception--no nothing. On our very similar Windstar cruise (Wind Surf) two years earlier, everyone gets to know everyone, and the captain and his crew were totally interactive--not so on the Silver Spirit. Entertainment was okay--about what you'd expect for a small ship--but a very nice show lounge. The poolside "horse races" with the talent staff to earn on-board cruise points just may have been the most annoying thing I've ever witnessed on board a ship---they need to lose it...nobody cared, except the screaming kid. Lastly, the crap about not tipping from management just means most people don't, which is a shame. As expensive as this cruise was, my wife and I tipped our butler, our room steward and several of the bartenders. The tips were greatly appreciated...these folks are just working stiffs like we all once were-- looking to make a living...please take care of them as well. Good cruising to you--we'll probably go back, just not sure where or when. Read Less
Sail Date: December 2011
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also ... Read More
West Indies, December 2 -- 18, 2011. Back to back 9-day cruises Ft. Lauderdale / Barbados / Ft. Lauderdale. My wife and I are seasoned travelers and have cruised a dozen times from the big ships to The World of Residensea. We are also foodies who enjoy dining out at all levels and have given up on the crowds of the larger ships. Suite 1110: Our Silver Suite was excellent and spacious except for the tiny TV's. I was surprised however being put on the top deck towards the front after having told our travel agent that my wife was prone to seasickness. All four of our sea days were pretty ruff and we basically laid low in our cabin. The top floor has vibration issues we were told are associated with the HVAC system located nearby. Our suite was very noisy under way with lots of rattles. Food: The food overall was our biggest disappointment. Boring, unseasoned and overcooked, most befitting a typical 3-star chain hotel. We stopped looking forward to meals after our fourth day onboard. The only way we could get our steaks and fish cooked to our satisfaction was to do it ourselves at Hot Rocks. Seishen was good but limited in menu. La Terrazza offered great pasta but the sauces were boring. The pool deck lunches were Holiday Inn at best. I could do an essay simply on the food but I'll just say that we found the specialty dining aboard Royal and Celebrity Cruises to be much better in terms of both food and service. Service: Service was all over the board. It appeared that about half the food wait staff had not been trained in table service or even instructed to stand aside and make way of a guest walking down the restaurant isle. On the other hand our suite butler was excellent. Smoking: This issue really bothered us. Smoking cigars seemed to be allowed on suite veranda's making using ours difficult at times. One port side (left) of the pool deck nine is smoking and the staff did not enforce the ships no cigars rule on the aft portion of deck nine which basically polluted about 50% of the deck space on deck nine and ten. We found ourselves with sore throats after day four. Space: On sea days we found a lack of deck space for chairs and shade even though our two cruises were only at 75% to 80% occupancy. Towels were scarce at times and the pool food and towel crew seemed to offer the worst service on board. Restaurants all had low ceilings and the décor seemed dated for such a new ship. The Musak in some public areas reminded us of a 60's dentist waiting room. Dress: Sun and surf make for warmer body temps in the evening plain and simple. To have formal nights in a hot tropical climate made no sense to us. Overall: Our first cruise on Silversea was a big disappointment and we'll likely be our last on the line. We had hoped for a good experience and were prepared to sign up for a 2012 Med cruise if we liked it, but that won't be happening. We paid a very premium fare but received below average food and service. Every meal we had ashore including our return flight to LAX on Virgin America was better than was offered onboard the Silver Spirit. Read Less
Sail Date: November 2011
Spirit of the Caribbean For several reasons, not least a highly attractive price, we booked back-to-back cruises 5135 and 5136 on SilverSea's Silver Spirit. The itineraries were both of 9 nights duration and were part of a season ... Read More
Spirit of the Caribbean For several reasons, not least a highly attractive price, we booked back-to-back cruises 5135 and 5136 on SilverSea's Silver Spirit. The itineraries were both of 9 nights duration and were part of a season which saw the ship sailing between Barbados and Fort Lauderdale for a couple of months during November and December 2011. The Spirit has something of a mixed reputation with past passengers; some love it, whilst others won't return to her. It is the biggest and newest of the SilverSea fleet, and has a normal (not all berths in cabins where more than 2 can be accommodated) capacity of 500. This is over 100 or 200 more than the other ships in the fleet. One of the features of a SilverSea cruise is that the crew make an effort early on to learn your name and we wondered whether this would hold good on our 2 cruises, where there were 473 and 406 respectively on board. We followed our usual practice and arrived in Barbados the day prior to embarkation, in case our luggage did not keep up with us; fortunately, it did. We stayed at the Hilton Barbados (see review on Trip Advisor) and made our way to the port around 13.00. Only Emerald Princess was in port in addition to the Spirit and there was no congestion, with registration being immediate. Our cases were piled with others into a lorry and one was damaged by the time it arrived in our cabin, though fortunately, it was repaired by the ship's upholsterer. After leaving our hand cases in our cabin -- 914 -- we went for a light lunch on the open deck area of the Terrace Cafe, then did our customary ship's familiarisation tour, as we had not previously sailed on her. The condition of the Spirit was excellent. Our lifestyle preference is to have a cabin on pool deck and this influenced our choice of 914, the furthest mid-ship accommodation available for both cruises when we booked. The open deck space around the pool appeared no bigger than on the smaller ships, whilst the pool itself was arguably not as big, a potential issue on sea days when the ship is full. The pool deck attendants were always willing to find, and set up loungers on request. We invariably lunched alfresco around the pool and Bas, the chef, cooked excellent fish to order. The rum & raisin ice cream benefited from a shot of dark rum from the pool bar! The Observation Lounge proved to be an under-used bar both pre- and post-dinner. In fact, it was not unusual after dinner for us to be the only ones there. Sunny made the best pina colada on the ship by adding a shot of dark rum. We were told that the absence of toilet facilities in the lounge would be remedied during the next dry dock, with conversion of the Deck 11 laundrette being the most likely solution. The Panorama Lounge, Terrace Cafe, Theatre, Dining Room and La Champagne speciality dining venues are essentially similar to the equivalent facilities on other SilverSea ships and can thus pass without general remark. One irritant is the requirement that cooked food to order at breakfast in the Terrace Cafe must be via a waiter, rather than direct to the chef. Unique in the SilverSea fleet, the ship has a Japanese dining venue Sieshin, and what is called, the Stars Supper Club. In the latter, a set tapas menu is served to the accompaniment of a light jazz singer and pianist, the entertainers being first class. Overall, the food on board was very good. When we placed pre-orders off-menu at dinner, these were always excellent. We dislike the SilverSea practice of using vegetables purely as a garnish to a plate of meat or fish and ordered extra vegetables, well cooked, which invariably also proved popular with others at our table. Our dinner wine preferences were always accommodated from the table wines onboard. Service at all meals was virtually faultless, a marked change from our experience on Silver Shadow in March. The occasional breakfast in the dining room always found it virtually deserted but the menu choices here added variety to this meal. The main bar, unlike on other SilverSea ships, is, effectively, a corridor on Deck 5. It lacks ambiance and atmosphere at any time of the day, from light breakfast through to post-dinner and is a design error. Our cabin, 914, was a Midship Veranda. As such, it was a typical Silversea arrangement, with large balcony, seating/dining space with a writing desk and drinks/fridge facility, bedroom and walk-in wardrobe with safe. It is, however, somewhat narrower than cabins on other SilverSea ships and, most irritatingly, the dressing table is too narrow, as is the gap between this and the bed. By contrast, the bathroom has an excellent size of bath and a separate rain shower enclosure, which was brilliant. We rarely patronise the spa but it was certainly an extensive facility, though the gym was small and had only basic equipment in addition to the usual cardio-vascular machines. Interestingly, part of the spa, including a wet area (a Hammam) with heated tiled beds, were accessible only on payment of a fee, either on a daily basis, or for the duration of the cruise. Aside from the jazz entertainers already mentioned, we watched all the shows in the Theatre and considered the performers to be very good. Unusually for us, (because we are normally in the gym in the late afternoon) we participated in the late afternoon trivia quiz, though there were never more than 3 teams. Susan, the cruise director, hosted this and, as with other entertainment, conducted herself in a style appropriate to a SilverSea ship. The one area of major weakness was the Shore Concierge Desk. Clive, the manager, had been in the same position during our cruise in March on the Shadow, however on the Caribbean sailings we were extremely disappointed with both the Desk's performance and knowledge. All the staff from Clive downwards ranged from the mediocre to the plain useless. Giving just one example, it took days of emails by us to book an excursion in the pre-cruise booklet but not on the tours list onboard. The company offering the trip (on a rib boat in Grenada), had apparently been reserved by SilverSea, but the staff on board seemed oblivious to this, even when the pre-cruise excursion brochure was referred to. Fortunately our persistence paid off, and we did the trip under our own auspices with only two other passengers, who were staying on the island, but it was most annoying and upsetting for the company, which is a husband/wife operation to realise that they had no bookings at all from the Silver Spirit As we feared, the larger size of ship meant the crew did not get to know your name or your usual preferences, unlike on the smaller SilverSea ships. Surprisingly, the sole exception was no less than His Highness, the Hotel Director, and thus the most senior person onboard (after the Captain?). At the cocktail party on the second night, Paulo came over, greeted us by name and remarked that we were on board for the following cruise too. Full marks, Paulo, and the time we spent in your company during the ensuing 16 nights helped to make our cruise. Although quite a number of passengers were combining 2 cruises, most were from North America and doing round-trip Fort Lauderdale. We were only 2 of 11 doing round-trip Barbados. As is now the norm on SilverSea, the passengers were a league of nations. It was most marked in Philipsburg, (St Maarten) where we were docked along with Norwegian Dawn and P&O's Ventura, to see how it was generally possible to judge which passengers were from which ship! The weather was variable. It poured all day in Philipsburg on the day we should have been in nearby St Barts, the relocation being due to predicted poor weather for tendering ashore. Otherwise, the conditions were generally good, though getting lively as we approached and later left Fort Lauderdale. Across the 2 itineraries, only Bequia was duplicated and during our second visit there, we arranged a schooner with others on board, to visit Mustique, a private island, also part of the Grenadines. When we returned to St Martin (Marigot), on the second cruise, whereas many headed for duty-free shopping in Philipsburg across on the Dutch side of the island (St Maarten), we took the regular 25-minute ferry crossing to the British protectorate of Anguilla. This is noted for its beaches, and snorkelling was a regular feature of our port calls on these cruises. Sadly, apart from Mustique and during the boat trip in Grenada, off-the-beach snorkelling was poor because the unsettled weather was churning up the sea close to shore. On Bequia, we got a local cab $US 10 (same price as the water taxi but avoiding a wet landing) to Lower Bay beach. On Dominica, during a 2-day stay in Philipsburg, Antigua and St Lucia, we toured the island on local buses. These are typically 13-seat minibuses, which charge a Government-set fare and largely pick up and drop off as required. Generally, they will not leave their start point until full, which (for our Soufriere to Castries leg on St Lucia) took 75 minutes but might also be as quick as 5 minutes, as it was on our outward leg from Castries to Vieux Fort, in the extreme south of St Lucia. Drivers and fellow passengers were always friendly and helpful and the fares were so cheap compared to taxis or shore excursions. You also experience more of an island's character by travelling this way. Locals always helped us find where we needed to go to catch the bus we wanted. On St Kitts, we booked the highly enjoyable sugar cane train via the ship and this gave a leisurely trundle round most of the island. (Interestingly on initial research for shorexs, we had tried to book this trip independently, only to be told it had to be arranged through the ship. It would appear that many excursion and trip operators will only take bookings via hotels or cruise lines and refer independent travellers to one or other of these. From our experience the ships and hotels add on a significant mark up). The train trip only being three hours, we returned to Basseterre and got the local ferry across to nearby Nevis and went to Pinneys beach, which proved disappointing for snorkelling. Fortunately, we were the only ship in port in Bequia, Dominica, St Kitts, Grand Turk, Tortola, French St Martin and Grenada. This helped take the pressure off local resources, like taxis, notably in Tortola and Grand Turk. In both the latter we took taxis to Smugglers Cove and Pillory Beach (the latter now hosts the Bohio Dive Resort) respectively. To reach the former involves a 10-minute crawl over a pot-holed road on the other side of the island to reach the beach and taxi drivers do not like making this journey, especially if there are easier pickings from a deluge of ship passengers. The visit was well worth it and there is a Government-set fare. Beware in Anguilla. Based on another posting, we walked just over a mile to the beautiful Rendezvous Bay on the report about the hotel there. It closed 2 years ago and, what has not been demolished, is derelict. If you do go, take drinking water and enjoy the pristine sand and sheltered water. Needless to say there are no facilities there. I have never raved about the Caribbean but these 2 cruises, totalling 18 nights, provided a diverse perspective from a traveller's (a more inquisitive person than a sightseer) perspective. Visiting the West Indies on a small ship has very distinct advantages, not least that it is usually possible to "dock" as opposed to "tender", and the itinerary often includes less run of the mill "touristy" islands. We were extremely fortunate that in most of the ports we visited on these two cruises, we were the only ship. In Grand Turk, for example, if there had been another cruise ship docked at Carnival's purported $US 40 million complex, it would have ruined the visit! However a little postscript -- one of the beachside bars, the much vaunted Jacks Shack outside the complex, didn't open -- apparently because there was not "a big ship" in!! Silversea is classed as a "quiet" ship -- hurrah!! The (relatively) small Silver Spirit offered an ideal vessel from many standpoints, notably comfort and amenity. On cruise 5136, two sea days, then 6 ports and disembark, was not particularly relaxing and a sea day before Barbados would have been preferable. However disembarking on a Sunday morning (about 9.30 am) with no other cruise ships in, was a breeze, and it was incredible to see not only a deserted cruise terminal, but also Bridgetown, and our taxi to visit friends took no time at all, prior to our flight later that day. Would we cruise again with Silversea? Silly question really, already booked on the Shadow from Fremantle (WA) to Singapore next February!! Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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