7 Helpful Votes
Sail Date: August 2017
AFTER 14 years of Mass Market Cruising I was given the opportunity to step out of the box and sail a luxury line. I did a lot of research and found SIlversea and I am so glad It exceeded expectations. Small ship, (500 pax range). Food, ... Read More
AFTER 14 years of Mass Market Cruising I was given the opportunity to step out of the box and sail a luxury line. I did a lot of research and found SIlversea and I am so glad It exceeded expectations. Small ship, (500 pax range). Food, service, entire ambiance is just awesome. Cabins are large and comfortable. BIG Walk In closet and BIG bathroom. Nice size balcony too. Oh, the towels......I LOVE THEM.....BIG BATHSHEETS.....so fluffy! And the toiletries offered are BVGALRI.........outstanding. The food/service were all excellent. Staff is warm and welcoming. Food all very fresh and they will make you whatever you want if you don't find something on the menu that is appealing. Even the buffet is wonderful. Both breakfast and lunch, all so fresh, many choices and everything is always kept clean and spotless and the wait staff willeven carry your plate to your table. They are all always there to help. There are several restaurants on board, I tried 3 of them and was quite impressed. The GRILL.......you cook on a hot stone, a lot of fun. La Terrazza, Italain and STARZ,which was my favorite. It has a tasting menu and there is entertainment too. A singerand piano player who were both very good. The singers and dancers were pretty good too. I went to 3 or 4 shows throughout thecruise.....enjoyed most all of them. I met some lovely folks on board. I sail solo and there were quite a few other single/solo passengers on board. And I met other folks too......most everyone was friendly. You always get the occasional mean spirited guest...that happened too but overall,I found everyone pleasant and friendly. We sailed from Barcelona to Rome and I loved the itinerary. I took all my tours throughthe cruise line and was impressed. My favorite place is FLORENCE and loved it! If you are able to sail luxury, I would highly recommend SILVERSEA. I even gave thema payment for an "open booking"..........now I need to find another cruise! Read Less
10 Helpful Votes
Sail Date: July 2017
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the ... Read More
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the same level suite on Seabourn so we feel our comments are fair and balanced. 1)The ship seemed tired and in need of an update; the public areas and the bars did not have any energy and our entire experience was boring. . 2)Our cabin also needed an update (i.e. furniture, carpet, etc.). The air conditioning was sadly lacking and even after multiple visits from engineering the room never really cooled off. The curtains had to be drawn all day, every date to abate the heat, thus we never had an opportunity to enjoy exterior views. 3)Dining was our biggest disappointment. Menu choices were limited and varied little from day to day. The room service menu was very limited and the food was tasteless.The only exceptional meal we had was in the French Restaurant (which had the same menu every night of our cruise). No comparison to what we have experienced on multiple Seaborn ships. 4)Service: Although the "language of the ship" was English, staff and crew generally spoke languages other than English when talking to each other. No one, other than our butler, ever learned our names and never used our names without first determining our suite number. Even though we were in a premium suite we never met any of the senior crew members or officers. Ports and shore excursions were great, but they were not the ship's program. They were arranged by David Morris and/or our Dallas travel agent. We will not be sailing again on a Silver Seas ship. Read Less
7 Helpful Votes
Sail Date: July 2017
Everything I read indicated this was the Best, for starters, the food was not as good as Carnival Cruise line, Expected much better quality for the cost of the Cruise. WIFI was free for only 1 hour total the entire cruise. Speciality ... Read More
Everything I read indicated this was the Best, for starters, the food was not as good as Carnival Cruise line, Expected much better quality for the cost of the Cruise. WIFI was free for only 1 hour total the entire cruise. Speciality Dinning was inpossible to get, even when the dinning rooms were half empty (we checked, looked in at all hours listed). Tried to book reservations on line months prior to cruise, was only able to get standby for Seishin restaurant, on nite we dined there the restaurant was not even half full, we stayed till 9:45 pm. Food was very good at the Seishin. La Terrazza restaurant was the best, again you need reservations, when denied, restaurant is not full, what's up with this? Length of time at the best ports was too short, if you take excursions, you miss the old town areas. Cabin was Great, always clean, wait staff the best, drinks were fast in comming and very good. Embarkation and disembarkation was smooth, water taxis in Venice, if scheduled on ship is twice as much as what is charge if you walk up to the Taxis stand. Enterainment was average, Ship was very clean and easy to get around, with only 500 guest it is very social. Not the bang for the Bucks I expected, so said many of the guest we met on the cruise. Read Less
7 Helpful Votes
Sail Date: July 2017
This was our third cruise in as many years on Silversea, and our first time on the Silver Spirit. Our two previous Silversea experiences were on smaller ships, where we were delighted by high level of service at every turn. On those two ... Read More
This was our third cruise in as many years on Silversea, and our first time on the Silver Spirit. Our two previous Silversea experiences were on smaller ships, where we were delighted by high level of service at every turn. On those two cruises, we felt like the staff read our minds, anticipating and meeting our needs before we asked. We couldn’t imagine a better experience on a cruise ship. With the exception of multiple service problems, our third cruise met our basic expectations. The Silver Spirit appeared to be in fine shape, well maintained, and clean. We were pleased with the selection and availability of food and beverages throughout the ship. We made restaurant reservations on line as soon as booking opened, and all were honored on board the ship. Our favorite restaurant for dinner was La Terrazza, where we always had very good food and service. The itinerary – Lisbon to Venice, with stops in Portimao, Cadiz, Malaga, Cartagena, Trapani, Malta, and Corfu -- was interesting, with plenty to do and see. The only suggestion we would make would be to extend the in-port times in Trapani and Malta, which were too short. We walked around most of the ports on our own, which was extremely easy to do, and hired a driver in Trapani because we needed help squeezing everything we wanted to see into the six hours we were docked. We did not take any Silversea tours. We were astonished by the weird service problems on board, some of which we are still laughing about (after all, it was vacation!), and some of which are inexcusable for a luxury experience. For example, on our two previous Silversea cruises, we were welcomed aboard by smiling staff members and waiters offering glasses of Prosecco. This time, not a single staff member smiled at us or welcomed us on board; we had to ask a glum waiter, standing in a corner near reception and holding a tray of glasses of sparkling wine, if we might have one. The waiter did not respond, so we took glasses to drink while waiting in line at the reception desk. No one came around to collect empty glasses. After we handed over our credit card and had our pictures taken by another glum uncommunicative staff member, we headed to the main dining room, weighed down by hand luggage, to have lunch while we waited for our rooms to be available. Upon arrival at the main dining room, the person at the podium, without smiling or greeting us, simply said, Wouldn’t you be happier at the buffet? We said no, we preferred to eat in the main dining room. The person reluctantly directed a waiter to seat us, but stopped the fourth person in our party, who was wearing a fedora, telling him hats were not allowed in the dining room. Our friend said he understood and he would remove his hat as soon as he put down his hand luggage. The person at the service station glared at him and told him to put his luggage down immediately and remove his hat if he wanted to eat. It was an extraordinary start to the cruise, leaving us to wonder if we were on the right ship or if something terrible happened before we boarded. Unfortunately, the indifferent dining room service continued throughout the cruise. Each time we entered the main dining room for breakfast or lunch, a person at the podium attempted to direct us to the buffet and seated us only after we insisted we wanted to eat in the dining room. We began to feel that eating breakfast and lunch in the dining room was a tremendous imposition on the staff. Service was painfully slow and uneven; sometimes we’d be offered breakfast pastries or bread, sometimes not. Sometimes butter, salt, and pepper would appear on the table; sometimes not. Perhaps this explains why there were so few passengers in the dining room at breakfast and lunch. On three occasions, we were served coffee in cups and water in glasses with obvious lipstick marks. The cups and glasses were replaced immediately when we pointed out the problem, but those cups and glasses should never have reached the table. (Lipstick marks seemed to be a problem for housekeeping, too. When our room was available, we noticed obvious lipstick marks on the pillowcases as soon as we entered and asked to have the linen changed.) Several waiters in the dining room had problems speaking and understanding English. Typically, we had to repeat our order two or three times while pointing to the item in the menu, before the waiters appeared to understand. Even then, we were served things we hadn’t ordered and not served things we had ordered. Waiters also argued with us. One morning, when we ordered a bagel with cream cheese at breakfast, which we had successfully ordered the previous morning, the waiter insisted a bagel with cream cheese had never been available on the ship and but that we could order a bagel with cream cheese and smoked salmon. One evening, when I told a waiter that there was no cheese in the Caesar salad I ordered, the waiter picked up my fork from my plate and dug through the salad insisting I must have overlooked cheese at the bottom of the salad. To Silversea's credit, after we reported the problems to management, we noticed improvement in the dining room service. While I hope our third Silversea experience was just a one-off thing, perhaps some combination of over-worked staff, poorly trained staff, customer-facing staff with poor English skills, and the phase of the moon, it’s often the little things that form long-lasting memories. If we take a fourth Silversea cruise, it will be on one of the smaller ships. Read Less
1 Helpful Vote
Sail Date: June 2017
Cruised on Spirit in 2013 and it was wonderful. What a shame it has sunk so low. Meals bland and cold: menus had little variety. The breakfast and lunch buffets were almost the same daily. The Italian restaurant had very little ... Read More
Cruised on Spirit in 2013 and it was wonderful. What a shame it has sunk so low. Meals bland and cold: menus had little variety. The breakfast and lunch buffets were almost the same daily. The Italian restaurant had very little changes to its menu. There were none of the special Italian desserts that we had loved so much previously. The main dining room dessert menu did not change during our cruise. The cabins are shabby and worn. Our bed had a deep depression per person. The TV reception and audio were pathetic. Staff were lovely and did their best. Dining area waiters were willing but seemed to lack coordination from management. Some at the reception desk had poor English skills. Half way through our cruise another hundred plus passengers joined the cruise. Obviously paying less than the full cruise, there were some very rude people among them. A highlight positively was the opera evenings with singers from LaScala Milan. Read Less
4 Helpful Votes
Sail Date: June 2017
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in ... Read More
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in all 11 days of eating breakfast we were never able to get all three without having to continually ask again and again, We mentioned this to the maitre d and he wrote it down in his little book.......the evening that put us over the edge was the next to the last night....we went to dinner at 8.....had wine and ordered off he regular menu.....when nothing arrived after one hour, I went to the maitre d and very quickly our appetizers arrived....cold....then the soup.....cold". At that point we had been sitting for nearly 90 minutes,....we did something we have NEVER done......we walked out and went to the hotel manager. He asked why we had never complained before and was flabbergasted and said we would hear from him (never did) and did offer us room service. That same afternoon we had gone to afternoon Tea..we were seated by the hostess, sat for 20 minutes, before WEnhadmto request a pot of tea.....none of this is acceptable at this level of cruising. Our last meal was fine,ordered coffee and desert.....desert was finished and we never received our coffee.....we walked out and the waiter came running after us telling us he would have it sent to the room!!!! We have been very fortunate and have traveled on every cruise line except Crystal,........this was, by far, the worst service we have ever experienced...I would tell anyone thinking of cruising with Silver Seas to rethink your decision! As additional note, embarkation should have warned us of things to come. At airport ,there was no porter to help us with our luggage till we got into terminal, at which time they said why didn't we let their guys do it, and we asked,what guys! On arrival at ship ,we had no help finding luggage off bus, then no one was there to assist us or even elderly cruisers up the gangplank,which went from dock to 5th deck..some people, like us, carried substantial hand luggage. Interestingly, they were there on debarking to help us down. Read Less
6 Helpful Votes
Sail Date: June 2017
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some ... Read More
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some disappointing aspects. Over some 15 years, we've been on a number of Silversea cruises. Previous cruises were on their smaller ships. We wanted to try one of their larger ships, so chose the Spirit, and selected the Rouen-Lisbon cruise as they were new destinations for us. The ship (and number of passengers) is larger, about a third larger, than Whisper/Shadow. Our cabin was large, larger than other Silversea ships we've been on, but not so you'd notice it, with all the usual, good facilities. On our previous cruise, we had an instance of soiled linen. Unfortunately, this happened again. On our first night we found the bed sheet had not been properly washed. It was replaced immediately and sincere apologies were made by senior officials, but it should not have happened. In comparison to the Whisper/Shadow, the layout of the ship is similar, with a couple of extra small, specialist restaurants. As expected, other areas were larger, though, again, not so you'd notice. In comparison to the smaller ships, the larger number of passengers is only apparent (or a problem) when embarking/disembarking. Our embarkation was not as smooth as on previous cruises, where we were well-greeted and offered champagne. Ours may have been affected by a safety drill just before, but should have been as welcoming nonetheless. You could have all your meals in your cabin, but mostly we went to the various restaurants. We also enjoy the 'open dining' on Silversea. There are two principal, larger restaurants - the Main Restaurant and the Terrazzo (each providing breakfast, lunch and dinner) and three other, smaller dinner venues - Le Champagne, Stars and a sushi-type. For breakfast and lunch we always used the Terrazzo (cafeteria-type service), which was very good. For dinner at the Main Restaurant you may elect to sit with others (seldom a bad move, in our experience) or alone. (In former times, ladies were escorted to the tables - no longer an option.) At the Terrazzo, we always booked a table. Likewise, you need to book for the other restaurants. We had very good meals at the larger restaurants. Our meals at the Stars and Le Champagne were not so good. The Stars was a multi-dish, tasting menu approach - too many dishes in our view. Le Champagne is billed as a Relais&Chateau venue. Having dined at many R&C establishments, I'd question Le Champagne's status. We were given very good advice on wines, but came away questioning the food. My wife and I had the same meat dish, though differently cooked, but were given each other's plate. Alas we did not notice this at first. Our soufflés were almost flat affairs. (We noticed other diners also had flat soufflés.) I raised these issues with the maitre d', who thanked us for our feedback(!). Silversea ships operate a dress-code: formal, informal, casual. Alas, we saw several examples where this was not being observed by passengers - changing times? Again, over the years, we've noted the improvements in Silversea entertainments. This cruise included a troupe of able singers and some very good opera singers. We did not find the change to the evening entertainment in the Panorama lounge to our liking, however. Previous cruises usually had a relaxed, piano-singer arrangement, but this cruise had a full-on DJ/disco affair. Again, changing times? We've always found staff on Silversea ships to be extremely helpful, attentive and courteous. This was certainly the case on the Spirit. Each port, except 'Le Verdon (Bordeaux)', was very interesting. The weather, as always, had a bearing, but only one port, St Jean de Luz, was missed, as proving too rough for tendering. As it turned out, that miss allowed very useful extra time in Bilbao. Over the years, we've found the Silversea shore excursions to be not good value, each usually including both some good and some questionable aspects, e.g. overly long coach journey or wholly unnecessary item/venue included. So this time, we elected just to explore the ports visited by ourselves, using shuttle bus arrangements usually laid on. This generally worked well, with all ports providing good sightseeing opportunities. We only came unstuck at Bordeaux. I expected we would be able to shuttle bus into Bordeaux, but I had not appreciated we would be berthed at Le Verdon, which is many, many miles away from Bordeaux and one could only get there by pre-booked excursion. Pre-cruise homework is therefore worthwhile! Notwithstanding the issues of concern, we would choose Silversea again. Level of service is very good and staff very friendly. We are, however, tempted to opt for the Whisper or Shadow, feeling their slightly lower number of passengers offers something lost in this larger ship. It's difficult to be specific, but, over the years of cruising with Silversea, we feel the standard of 'luxury' they purport to offer has slipped somewhat. Read Less
2 Helpful Votes
Sail Date: June 2017
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each ... Read More
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each meal would take 3-4 hours to finish. The wait staff didn't bother to remember our names even though they had ipads with our names and pictures while taking our orders every time. We gave up on eating at the restaurant, was just tired of having to wait so long for bad food and service. We end up just ordering burger and fires from room service on most nights. Over all the staff were nice and friendly but that is expected in any service industry. I can't comment about the shows because they were usually almost over when dinner was done. Luckily, we only booked 2 excursions through SilverSea. It was nothing special, big bus, time limits and local guides. We found that booking a local privet car and guide at the port was the way to go. We got to see and go to places where the big buses can't go. So why did I book with Silversea? It was on the recommendations of friends who averages 100+ sailing days per year with Silversea. Long story short, they and many other guests were booking their next trip on other cruise lines while we still had 8 days left on this cruise. I personally will not be booking with Silversea again. I'm looking to book on a new cruise line by a major luxury hotel brand. Read Less
5 Helpful Votes
Sail Date: June 2017
The service everywhere on the ship was excellent. The only area where Silversea dropped the ball was on embarkation. We waited well over an hour after getting our baggage in the airport in Paris, for the bus to take us to Rouen. We ... Read More
The service everywhere on the ship was excellent. The only area where Silversea dropped the ball was on embarkation. We waited well over an hour after getting our baggage in the airport in Paris, for the bus to take us to Rouen. We like the formal nights. The people dress well unlike other lux lines. The quality and the variety of the food is very good at breakfast and lunch. Although we had chicken at the grill at one lunch that was so tough we couldn't eat it. However everything else at the grill was fine. Dinner is a different story. The entrée quality in the main restaurant and La Terraza really isn't good considering the price of the cruise. I would expect this level on Carnival or Princess, not a lux line. The food at Stars is very good and so is the entertainment. It was easy to get reservations in both specialty restaurants. We took a lot of tours. The guides were very good, knowledgeable and well trained. We can get free Wi-Fi on Regent. Silversea only gives 1 hour per day. That's a bit stingy. Read Less
6 Helpful Votes
Sail Date: June 2017
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was ... Read More
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was not communicated to passengers, who had to "dash" by taxi from the north port to the south port, without a prompt written apology or the gesture of a shipboard credit. There were logistical snafus at other times, especially at disembarkation, and some of the tours were in larger groups than we typically experience on luxury lines. In the food realm, it could be good or poor. One evening at La Terrazza, our party of four was seated at 7:30 pm, received main courses after 9 pm, and our dessert order had not been taken at 10:30 pm. Another evening, I received the wrong entree. At a lunch, I got my salad but my husband did not get his. In our experience, the service does not compare to Regent, SeaDeam Yacht Club, Windstar, or Azamara. (Our butler and steward were, however, wonderful.) It wasn't all bad: We met some wonderful people and enjoyed the ports. But while the Italian line touts its “comfortable, warm and welcoming environment,” we think Silversea consistently delivered on just one out of three: The ship and cabin are well-appointed and comfortable. Beware: Silversea automatically includes an eleven-euro charge per person for the family charity, Maruzza. If you don’t notice or don’t take the time to complain on disembarkation day, you make an unauthorized “gift.” This is not the sign of a customer-centric line. Read Less
4 Helpful Votes
Sail Date: June 2017
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was ... Read More
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was disappointing. The rest of the itinerary was as stated, and we enjoyed the ports immensely. Eleven days without a sea day made for a very busy cruise. Service was generally very good to excellent, except the day of embarkation, we didn't see the butler until I finally called him 9 hours after boarding. So much for Silversea's advertisement of a butler for each suite who will help you unpack. Food and wine quality and restaurants were very good to excellent. We got to go to market with the chef at two ports, that evening the local products the chef purchased were served on the pool deck. It was a great way to experience local flavors. The first few days of the cruise we had record heat, then the weather became chilly as we sailed farther north, a welcome change. Free wifi was only available one hour each day, and purchasing wifi was quite expensive, so we only had a short amount of time to check our email for contact with friends and family online. But that's ok, it left more time to enjoy the cruise.which we did, very much. Read Less
2 Helpful Votes
Sail Date: June 2017
We were given the incorrect embarkation dock. I had to call my American Express agent in Canada (from Lisbon) for her to call the company in Fort Lauderdale to find out where the driver should take us. Our cabin stunk of cigarette ... Read More
We were given the incorrect embarkation dock. I had to call my American Express agent in Canada (from Lisbon) for her to call the company in Fort Lauderdale to find out where the driver should take us. Our cabin stunk of cigarette smoke. We asked to be moved. They could not accommodate us. On the day of disembarkation we were put on a 5:30am transfer to CDG. Our flights were 1:15pm and 8:10pm respectively. We asked to be put on a later transfer. Reception said that the 8:30am bus was full and that they could not accommodate us. We asked if they could arrange a taxi. Reception said that they could not. We left the ship at 8:00am with the hope of getting a taxi. Seeing that the 8:30am bus was still there I asked ground crew if there was space. There was and we took the bus to CDG. I noted that there were 16-empty seats. I wish to add that I have more than 300-days with Silversea, I have sailed with Seabourn, Regent, and Crystal. Read Less
1 Helpful Vote
Sail Date: June 2017
Chose this cruise because of the ports and the emphasis on Champagne . Every thing connected with that part of the trip was excellent. didn't like the fact of sooo many tender dockings and did not like where the shipswere docked ... Read More
Chose this cruise because of the ports and the emphasis on Champagne . Every thing connected with that part of the trip was excellent. didn't like the fact of sooo many tender dockings and did not like where the shipswere docked when we did go to a port. They were far from the destinations. There were shuttle buses to take us to towns and that was great if you didn't go on ships tours. Oyster tasting excursion was excellent. Didn't do any other shore trips because they were frightfully expensive. Trip from Rouen to Paris airport was another long bus ride. AIrport service was excellent. Attendant at airport was very accommodating. Dining room service was excellent and so were cabin attendants. Every one went overboard to make sure you were pleased except for the reception desk. They were inexperience .One said this was her first ttime. Cruise director was very attentive and tried so hard to be helpful when something wasn't running smoothly. Read Less
3 Helpful Votes
Sail Date: May 2017
Silverseas cruise line is one of our favorite and our recent cruise on the Silver Spirit once again was proof to us of Silverseas excellence. Our Mediterranean cruise from 5/31/17 thru June 7th 2017 provided us with a lifetime of memory ... Read More
Silverseas cruise line is one of our favorite and our recent cruise on the Silver Spirit once again was proof to us of Silverseas excellence. Our Mediterranean cruise from 5/31/17 thru June 7th 2017 provided us with a lifetime of memory and the crew of Silverseas played a major role in ensuring a memorable time. Our vacation started out rocky due to a mishap with British Airways meltdown and lost luggage. We had planned three days in Rome prior to the start of our cruise and we were left without luggage so when we boarded our cruise we had no luggage and limited clothing . Of course it was not the way we wanted to start our cruise but the Silversea crew came roaring to our rescue! Priscilla the Guest Relations Manager, Marlon our butler and Gracie our maid and so many others were absolutely wonderful to us. Priscilla was compassionate and understanding and arranged for a crew member to come to our suite and was able to provide me with shirts, slacks, t-shirts, dress shirts etc so that we could enjoy the cruise in comfort. Priscilla and her crew truly only wanted our happiness and wanted us to enjoy our time with Silversea and went above and beyond for us and for that I give this cruise-line and the Silver Spirit a 5 diamond rating!! The ship itself was very nice and the food, entertainment and accommodation were great. We did find the excursions to be a bit cramped for time and some of the excursion guides were difficult to understand but overall the excursions were adequate in terms of guidance the excursion locations were wonderful. The only other negative we would have is that our experience with the Silver Whisper on a prior cruise was a bit more intimate and the embarkation process on the Silver Spirit was a bit sloppy and not as memorable compared to our previous experience. But we would like to thank Priscilla the Guest Relations Manager, Marlon our butler, Gracie our maid and Miles the cruise director and all of the Silversea staff for a wonderful experience, these crew members work very long and hard hours to ensure our comfort and happiness and they deserve outstanding recognition. We will return! Read Less
4 Helpful Votes
Sail Date: May 2017
We chose this cruise for the itinerary but, this specific week, because of the weekend watching the Grand Prix in Monoco. We began in Barcelona, a city we were anxious to see. We enjoyed seeing all the Gaui buildings but La Sagrada ... Read More
We chose this cruise for the itinerary but, this specific week, because of the weekend watching the Grand Prix in Monoco. We began in Barcelona, a city we were anxious to see. We enjoyed seeing all the Gaui buildings but La Sagrada Familia was truly a work of art. It is a reason, in itself, to come to Barcelona. Cannes, even with all the crowds for the film festival, is a beautiful city. Monte Carlo (and the Grand Prix) speaks for itself. As does the charming little town of Portofino. It was so pleasant to just stroll around the town. The side excursion to Florence left us breathless and wanting to return. As did our stay in Rome and the sites we saw. Could not have asked for a more perfect itinerary. The ship was very luxurious. Our cabin was quite large and very well appointed. The choices for meals were many. And the menu in each of the restaurants was outstanding, meal after meal. There was enough entertainment to fill the evenings and it was all quite professional and enjoyable. The service by everyone was impeccable. Our personal butler could not do enough for us. Everyone always greeted us with a smile and hello - all the day long. It was obvious that everyone had the same mission - to make our stay aboard the very best. And it was. While you can't take credit for the weather - that too was perfect - the entire trip. All pre and post travel arrangements were very well done and took the stress out of our travels. Thanks SilverSea Read Less
7 Helpful Votes
Sail Date: April 2017
Breakfast and lunch selections were no different than what's served on Royal Caribbean--which is one fifth of the price of a Silversea cruise: way too much quantity and not enough quality. Dinner is outstanding, but not in the same ... Read More
Breakfast and lunch selections were no different than what's served on Royal Caribbean--which is one fifth of the price of a Silversea cruise: way too much quantity and not enough quality. Dinner is outstanding, but not in the same league as the food served on Oceania, Seabourn and Regent. The first two cruise lines we have experienced personally; many Silversea passengers told us about the superior food onboard Regent. The Silversea chef has done outstanding work with an obviously limited budget. This should not be the case given the cost for this cruise. Tuna, lobster, giant prawns, steaks and lamb chops should be offered on a regular basis. It's painfully obvious that Silversea is trying to save money, and only serve these items on request, or in the specialty restaurants where the portions (except for the Grill) are embarrassingly small, or where they are part of an appetizer. More wines should be made available for each meal: not just one red and one white. Yes, others are available on request, but that shouldn't be required. They should be offered. I did enjoy tea time but it is nothing like Oceania's. They make 5-8 truly creative and delicious full size desserts every day n Oceania. Same for dinner: only two desserts are offered for dessert on Silversea: that's way too few. Bread is average, never served warm and the same in every dining venue. Instead of the fancy china and pompous service in the speciality restaurants, how about better food? It's insulting and you're not fooling anyone. Coffee could be better. You need to have filtered coffee available. Adding water to an expresso for an "Americano" tastes horrible. Also, The milk in the cappuccino was not frothed as it should have been. Sushi did not look appetizing. The water needs to be wiped away from the fish as it defrosts. The rolls in the sushi restaurant appear to be primarily rice--and that's what many diners told us: if sushi is too expensive, then don't offer it; but don't be cheap about it--not at the prices we pay for the cruise. The sushi on Oceania and Nobu on Crystal was far superior. Internet: in this day and age the internet speed offered--even the "high speed"--was not acceptable. The internet on Royal Caribbean is faster than at my home! Why not on a premier cruise line like Silversea? Service is outstanding and is superior to the competition. We aren't retired like most guests, but we do eat the finest food available in New York City on a regular basis and expected the same on Silversea. We were disappointed. We still had a great time. As I mentioned previously, all the staff are superb--and that counts for a great deal. We are not in any way angry or bitter; but we won't be taking another Silversea cruise in the future. Frankly, Oceania, Seabourn (and from what many passengers told us) Regent all have a better product. I realize most of the focus of my comments are on food. First off, it is a major part of cruising. Secondly, its tangible. Are you offering cheap pork chops, or expensive lamb chops; cheap Atlantic salmon or expensive Japanese tuna? As for other aspects of the cruise: expeditions, entertainment, room size and amenities, and so forth, we haven't found many differences among the top cruise lines. Better and more recent movies in room would have been nice in case there were rainy days etc. The indoor ping pong table was great. Same for complimentary laundry on each floor. Outstanding! The gym was similar to many other cruise lines. Casino staff were great. Trivia was also great. Didn't do much onboard shopping--can't comment. Excursions, tendering, on and off boarding: no complaints. Read Less
4 Helpful Votes
Sail Date: April 2017
Having not sailed Silver Seas for some years it was with some interest we ventured back having sailed with Regent the past four times over the past year. For space this ship really is hard to beat almost like a private sailing on ... Read More
Having not sailed Silver Seas for some years it was with some interest we ventured back having sailed with Regent the past four times over the past year. For space this ship really is hard to beat almost like a private sailing on occasions. A downside is being advised what to wear in the evenings ,I much prefer the Regent and Seabourn "country club casual" which in addition to being much more comfortable saves on packing space. The other down side is the charging for a couple of restaurants,on premium ships like this it should not be the case and unlike Regent unless you are hot off the blocks and make reservation months in advance even paying you wont get in as the regulars seem to book in even if they want to eat in them or not. The supper club idea really dosen't work and thought should be given as to what this could be turned into ,clearly dosen't work as it was empty most of the time with very few repeat visits. The transportation in most ports is wonderful and the agents used on this sailing all top class. The entertainment was all a bit samey with singers on every night nearly although doing different themes,no band to sing to taped soundtracks ,just one of my personal hates ,hire musicians!! Food in the main was fine ,again in my view a notch below Regent ,although the anytime dining menu was available in the dining room they don't really remind you of that. Special dishes can be requested normally 24hour before which is nice and they aim to please. On this cruise so much time was spent in port that sea watching happened rarely ! Sliver Spiirt is a fine ship offering a fine vacation ,but my personal favourite line is still Regent by a small measure. Read Less
6 Helpful Votes
Sail Date: April 2017
We have sailed Silversea's before and switched to Crystal. Decided to try the Silver Spirit since we had not sailed her before. The ship is beautiful and the service from all crew members was excellent. However, we missed a few ... Read More
We have sailed Silversea's before and switched to Crystal. Decided to try the Silver Spirit since we had not sailed her before. The ship is beautiful and the service from all crew members was excellent. However, we missed a few things that we enjoyed on prior Silversea voyages. There was no Galley Brunch, no live music on the pool deck, and not much fanfare as we left ports. Also, there used to be two shows in the evening. Now, the only show starts around 9:45 PM. For early diners, the gap is too long and there is very little to do while waiting for the show. The Supper Club concept sounded fascinating and romantic but was a huge disappointment. The food was not good, the room was half empty and the "Supper Club" ambience was lacking. Seishin had sushi on the menu but was actually a variety of pre-made rolls that were very heavy on rice and skimpy on fish. After Silk Road on Crystal, this was another huge disappointment for sushi fans. Champagne lived up to its hype. Great food and excellent service. A truly special dining experience. Overall, we enjoyed the cruise and will likely continue sailing with Silversea, but it isn't quite as special as it was 10 years ago. PS: The wi-fi is rediculously frustrating. At these rates, everyone should have wi-fi 24/7 anywhere on board. Read Less
1 Helpful Vote
Sail Date: April 2017
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the ... Read More
Food and facilities were generally excellent. Terraza was a bit hit and miss - excellent the first time and not so good the second time. Sushi Restaurant was great - first timer for sushi and I loved it.. Stars Supper Club has the potential to be excellent (great music and ambiance) but food wasn't quite up to scratch. Stars has a tapas/small plate menu, so each morsel has to be perfect and they really weren't. The Grill has excellent steak and shrimp. The main Restaurant was great every night. Wine selections could not have been better - if we didn't like the daily selection we asked for others and got them at no extra charge. Service was excellent in some areas but not so good in others. Passengers want personal service from crew and now that they have to use iPads in the dining areas for food orders the personal service and interaction has been removed. I think the iPads affected the level of service. Use the iPads away from the customer - After you have taken the order. Read Less
2 Helpful Votes
Sail Date: April 2017
Since it was my first time in a cruiser, I find it difficult to make a comparison. Our butler Dorothy and our room service Hilda were perfect. They did their best to make us comfortable and to meet our wishes. Other crew members were ... Read More
Since it was my first time in a cruiser, I find it difficult to make a comparison. Our butler Dorothy and our room service Hilda were perfect. They did their best to make us comfortable and to meet our wishes. Other crew members were also friendly and easy to talk to. Two of the 8 restaurants onboard did not meet our expectations and we went only once in each. The other ones were excellent. In one of them we had live music with a very good singer. She performed a tasteful repertoire. Unfortunately, I attended only one of the night shows and it was not what I expected. The singer had a good voice but used a lot of playback, which I found disappointing. When he played with the Silversea Trio, then it was good. All in all, I hope to take one or more cruises with Silversea in the near future! Read Less
Sail Date: April 2017
I have just returned from 10 days of the most relaxing holiday on the Spirit. Nothing is too much trouble for the crew. The ship did not feel crowded at any time and we met very interesting people. The ship is in great condition and ... Read More
I have just returned from 10 days of the most relaxing holiday on the Spirit. Nothing is too much trouble for the crew. The ship did not feel crowded at any time and we met very interesting people. The ship is in great condition and the suites are very clean and a good size. The different pillow options are perfect as DH cannot sleep without a hard pillow, and the bed is a good size. I loved the Bulgari shampoo, conditioner and body wash they provide. The hairdryer had good power I have long hair and it was absolutely fine. The fact that the mini bar is stocked with whatever you want I had champagne and DH wanted G&T which they made sure fresh lime and lemon slices were in the fridge daily. The food choice is outstanding, we booked all the restaurants and enjoyed them all. Room service is 24 hours and also included. The bar staff will make any cocktail you request, there is a cocktail menu but my favourites were not on the list but it was no bother they just made them – and they are all included in the price. Internet for an hour for each passenger was free per day, but there are packages that can be purchased for faster or longer periods. The only negative is that I had to come home, but we certainly will return Read Less
3 Helpful Votes
Sail Date: March 2017
We are long term fans of Silversea and wanted a relaxing cruise with plenty of days at sea. The service was excellent form the butler and room attendant to the restaurant crew, bar crew and executive staff. This was our first cruise ... Read More
We are long term fans of Silversea and wanted a relaxing cruise with plenty of days at sea. The service was excellent form the butler and room attendant to the restaurant crew, bar crew and executive staff. This was our first cruise on the Spirit having sailed on the Wind, the Cloud, and the Shadow and we did not know what to expect as far as a larger ship. We were very pleased that there was no feeling of crowded areas. There was plenty of room to spread out in any of the public rooms and pool area. The ship was practically a modern art museum with works by Miro, Dali, Chagall, Erte, and many others which added to the overall cruise experience. The entertainment was quite good for this type of cruise. There were three lecturers. Two of them were execllent. The third did lectures on baseball which we did not attend. Read Less
Sail Date: March 2017
I chose the ship based on the itinerary and past experience with Silver Sea. The food and service on board were fantastic. There is a great variety of restaurants and activities. The entertainers were exceptional. I didn't care ... Read More
I chose the ship based on the itinerary and past experience with Silver Sea. The food and service on board were fantastic. There is a great variety of restaurants and activities. The entertainers were exceptional. I didn't care for the violinist or flautist. It would have been nicer to have a comedian or magician or something along those lines. Most of the people slept through the concert. The Silver Sea entertainers are fantastic. Stefano the singer should be on Broadway. His voice is amazing. The DJ did an outstanding job of keeping the dancing going late in the Panorama Lounge. I enjoyed dining in La Terrazza very much. More time in Lisbon would have been good and because of weather we missed Horta. We did enjoy an overnight in Punta Delgada which was nice for all of us. The staff is very conscientious and they go out of their way to remember your preferences. It's amazing they meet so many people but still remember faces from past cruises. Read Less
1 Helpful Vote
Sail Date: March 2017
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making ... Read More
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making sure that people sanitized their hands before going into the restaurants and no tanoy announcements to warn people. Food was appalling , I was traveling solo but met up with several lovely couples but apart from the Italian restaurant everything was always cold , even the fries ..hot rocks steak was lovely but baked potato cold and when I complained to an officer he said " it is what it is " This Cruise is not cheap and people expect 5 star treatment but we certainly didn't get it on this ship sadly and all the people that I had made friends with said the same and would never book with Silversea again , we couldn't wait to get off in Barbados and have a decent meal at the hotel . Cabin was also very tired looking and stains on the carpet I had a 33 night cruise booked on this ship for later in the year so I wrote in to customer services to complain as I didn't want to spend 33 nights eating cold or luke warm food and they did apologies and said that they would call the ship to make sure that the food was hot ?? Why should they have to do that ..no compensation offered so I cancelled my future cruise and booked Crystal ! Sadly " it's not what it was " Read Less
11 Helpful Votes
Sail Date: March 2017
The experience on the Silver Spirit completely exceeded my expectations. The service is impeccable, the food and drink superb, the fellow passengers interesting, and the ship itself is a beauty! The artwork on board was totally ... Read More
The experience on the Silver Spirit completely exceeded my expectations. The service is impeccable, the food and drink superb, the fellow passengers interesting, and the ship itself is a beauty! The artwork on board was totally unexpected and much appreciated. Having never been on a cruise before, I really have no comparison, but venture a guess that I chose one of the best. I thought that the idea of having a butler sounded a bit pretentious; however, it really helps when you are attended by one person during the entire cruise. He quickly came to understand what we liked and he made sure we always had a chilled bottle of Champagne in our suite, and he served our coffee every morning at precisely the time selected. Jazz venue, Stars, was wonderful. All of the restaurants were excellent. Tip - reserve early for Le Champagne and Seishin. Hot Rock grill and La Terraza were our favorites, but just barely! Panorama (outside area) and Observation Lounge were quiet and lovely. It is hard coming back to the real world after having been pampered like this for 10 days! Can't wait to take another cruise with SilverSea. Highly recommended! Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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