Sail Date: August 2018
Overall we had a lovely vacation and enjoyed the ports of call...We also met some wonderful people to spend time with...Suite upgrade we paid for was well worth it and were very happy with the room layout...Our butler and his assistant ... Read More
Overall we had a lovely vacation and enjoyed the ports of call...We also met some wonderful people to spend time with...Suite upgrade we paid for was well worth it and were very happy with the room layout...Our butler and his assistant very helpful...Was expecting above and beyond when it came to quality of food but not the case...On 3 separate occasions I ordered filet mignon at various restaurants to be served medium rare and all 3 times it was overcooked...A filet mignon is supposed to be a THICK cut and they basically cut it in half lengthwise therefore it requires quicker cooking time and they couldn't achieve it, even at the difficult to get into La Dame restaurant...Thus in my opinion, (additional paid for restaurants) good, not great and certainly not worth paying for...Something should have been offered in consideration but was not even offered a glass of wine...Best restaurant on board by far was La Terrazza...Quality of food and service exceptional and maitre de and waiters/waitresses always on hand...Highly suggest breakfast there as well...We ate at all the restaurants and placed Atlantide in second but our group of friends seemed to always settle at La Terrazza due to the menu and again, quality of food...The Grill restaurant where you cook your own fish and steak is quite silly...They bring sides that get cold and you cook your main entree on a stone...Loved all the ports we visited...The Peterhof Estate in St. Petersburg was my favorite and enjoyed visiting Copenhagen and Skagen Denmark as well...Dining in both of these ports was fabulous...Local fresh fish available...The Russian ballet was a disappointment as it was NOT what was expected...Felt like we had attended a high school or slightly better show...I was hoping this was going to be one of the highlights for me as a dancer...And I had not even mentioned my disappointment to anyone who attended until others stated their feelings about it...Wine/alcohol is included but can certainly use some upgrades!...Fitness area a mess...Have to leave doors open to outside because there is no air in the rooms...They are well aware of the situation and don't seem to care...This is supposed to be a 5 star cruise!...Ship size is perfect with 600 appx. passengers...Would go again but hope my input provides additional food for thought for Silversea management to review. Read Less
2 Helpful Votes
Sail Date: August 2018
We were expecting a lot from this cruise based on ratings and friends and travel agent recommendations. We previously cruised 5 times on Oceania, so can't help but to compare. First the positives, the service at the bar and ... Read More
We were expecting a lot from this cruise based on ratings and friends and travel agent recommendations. We previously cruised 5 times on Oceania, so can't help but to compare. First the positives, the service at the bar and restaurants from waiters were exceptional, staff seemed happy, relaxed, efficient and everywhere. The quality of wine and hard liquor were top class. If you do not like the wine they were serving, you just tell sommelier what you like and they will bring you a bottle that closely describes your taste. The cigar lounge was wonderful, an excellent VSOP cognac served there as well as anything you want. This part of the cruise was better than Oceania as well as a little bigger cabins, however a little dated we thought. The disappointments were numerous, first the services of a butler and a room stewart. I would call them inconsistent at best. The room stewart was changed in the middle of the cruise and the butler although always available, did not do things fast. He would relay our requests to stewart, things did not get done or we had to remind it 2 or 3 times. A simple thing as keeping water glasses in the room was problematic, one day they were there and another day they disappeared. I understand that this problem was with our cabin as other people were raving about their butler and cabin stewart. The ship itself was very nice, but compared to Oceania, not as grand. The art decorating the walls was not as nice and there were no 2 story foyer and staircases that are picture worthy. Food is definitely less impressive than Oceania. All restaurants, including the dining rooms with no reservations required had a menu that would not change, so the same thing was served day after day, after day. Oceania had a new menu at Grand dining room every day and only specialty restaurants had it the same. We also thought the the restaurants themselves were less impressive than Oceania in terms of decor and chic. So to summarize the food was not bad, just was not as good. When during the mid cruise review I mentioned that our dinner at LaDame was 3 hours long, which was a little eccessive, I got a phone call from a food and beverage manager who clearly did not give a dumb and also was approached by all restaurants manager who was a little better. Both said they will talk to the La Dame manager. The better way would have been to invite us there again to make sure that we were satisfied. Other guests did not experience such long waits, so this issue was isolated to our particular day, 2 day of a cruise. Gym and saunas were a total disappointment, small, dated and unisex. There were no lounges to relax between the steam room and a shower, in fact no lockers and hardly a place to hang a robe. This is not to say that we will not travel on Silversea again, but it is simply a matter of value, given the same, we would go back to Oceania. Read Less
Sail Date: August 2018
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was ... Read More
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was everything but the food. They would have receptions where the alcohol was plentiful but not serve food or you would see a few trays get passed that were consumed well before they got to you. It seemed stingy and surprising given we have only been on one other luxury cruise and never experienced the food being so guarded and ordinary. The spa staff were incredibly, Had one of the best massages ever. The fitness instructor was average but certainly good enough for a cruise. Entertainment was very good but didn't start until 10 pm which after a full day sightseeing was too late so consequently we only went to 1 show. It was excellent though. Read Less
2 Helpful Votes
Sail Date: August 2018
First time sailing Silver Seas. (Silver Spirit) It lived up to its billing. Almost everything was right, and when it wasn't it was appropriately addressed. Entertainment and Activities abord the ship were more (high quality talent) ... Read More
First time sailing Silver Seas. (Silver Spirit) It lived up to its billing. Almost everything was right, and when it wasn't it was appropriately addressed. Entertainment and Activities abord the ship were more (high quality talent) than anticipated. The cabins were spacious. Larger than expected. Attentive butler service and cleaning were almost "too much" but we got used to it. Felt there was way too much emphasis on premium alcohol (cruise wide) and a few fellow passengers got more "into the spirit(s)" than they might have if they were paying a la carte, but I suppose that is what you get when you are all inclusive. The "special" restaurants had such limited availability we were unable to book tables.A disappointment. Didn't realize how quickly you had to reserve (we waited two weeks after reservations opened) Food was excellent considering its such a large production The internet (and I upgraded to premium) was extremely cumbersome and slow. This was a surprising problem. I have had better service on airplanes! The Baltic itineraries/excursions (Copenhagen, Visby and Tallinn were uninspired). It seemed more like a "lead up" to St Petersburg. Guides were processional and logistics were smooth. Large complaint was on return flights. Took advantage of the Business Class upgrade. I should have been more insistint about direct flights home (Iceland Air stops in Reykjavik and doesn't have lie flat seats in business class.) Would have happily paid more and ended the cruise with more comfort. Read Less
3 Helpful Votes
Sail Date: August 2018
We just returned from a very enjoyable Baltic cruise. We are not Cruise experts; this was only our second one (recently) after Alaska cruise with Crystal Serenity. We naturally compared the two lines/ships. Overall we loved both but do ... Read More
We just returned from a very enjoyable Baltic cruise. We are not Cruise experts; this was only our second one (recently) after Alaska cruise with Crystal Serenity. We naturally compared the two lines/ships. Overall we loved both but do have a few nitpicks. Cabin: SS clearly more spacious than Crystal Serenity but the the CS balcony cabin was better organized and we preferred Crystal's less firm mattress. SS walk in closet is great. Public spaces: Advantage Silver Spirit. Beautiful pastel colors and rich style. Crystal Serenity is certainly excellent in its own right, but it has some garish or frumpy spots. Entertainment: Advantage Crystal. Entertainment on the SS was enthusiastic but basic. Service: Both excellent but more uneven on Silver Spirit, ranging from the superb to the chaotic breakfast buffet at Terrazza. Butler service tops, but so is regular room service. Food: Both excellent. Favorites on the SS were Indochine, Grill and Terrazza dinner, as well as Silver Note. Atlantide was fine. Our one serious disappointment was SS's Japanese restaurant (extra $) - much of the food was unauthentic and drowning in teryaki, much better in Crystal's Nobu. I also missed my main dining room on the Crystal Serenity. Wines: advantage Crystal. The offerings on SS were fine but on CS I had some excellent Loire, Burgundy and Cote de Rone wines. You can get this on Silversea but pay extra. Embarkation/Disembarkation: Advantage Silversea. Crystal is good, Silversea is better. Silversea's policy to provide shuttles to the center of each town where it docks is perfect. Bottom line: we would be very happy to sail again one either ship/ with either cruise line!! Read Less
4 Helpful Votes
Sail Date: August 2018
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage ... Read More
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage delivery was strange. Two bags quickly came to cabin, but a hour later two were still missing. Went looking and found both in the hall - one near our cabin, the other several cabins away. No crew doing anything with them. Dining was generally very good. However, almost every time we asked for red wine, we were handed the wine list instead of being offer complimentary house offerings. We did buy premium wines, but left with feeling wait staff was trained to push paid wine over included wines (which were often very good). A cheap touch that mared otherwise fine dining. Aside from the wine thing, the wait staff was terrific. Cabin was excellent, well-appointed, and very comfortable. Butler and cabin attendant were superb. Shore excursions were OK. I think they failed to meet extraordinarily high expectations set by things our friends had said about their trips. Glad to have seen the Hermitage, but found being in there with mobs of people too much. Literally found some rooms so packed it was hard to breathe. I guess that’s they way that place is, but it was a miserable experience. Shore excursion staff not much help - lacked options - to help us change during the cruise. Their knowledge of the excursions seemed to be limited to what was printed in the books we were given. Expected greater knowledge. If we were do this again, might be inclined to arrange shore tours on my own via A&K or some similar outside group. That said - Nadia and Daria in St. Petersburg and Andrei in Tallinn were excellent guides. Disembarking went very smoothly. I realize flipping the ship in a few hours for new passengers is an all-hands-on-deck job, I might suggest allocating a few staff to offer coffee or drinks to passengers sitting in lounges for a couple of hours between the time we had to be out of our cabins and leaving the ship. Would I go again? Not likely to repeat any cruise I’ve taken. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted a short cruise that would allow us to visit St. Petersburg at some length, and allow us to spend significant land time in the two most interesting Scandinavian cities, Stockholm and Copenhagen. This cruise was for 7 nights, ... Read More
We wanted a short cruise that would allow us to visit St. Petersburg at some length, and allow us to spend significant land time in the two most interesting Scandinavian cities, Stockholm and Copenhagen. This cruise was for 7 nights, with three of them in St. Pete. And, it departed from Stockholm and disembarked in Copenhagen. Because we are quite old, and it is painful for us to keep up with group tours, we ordered private cars through the Silversea program for that. As well, we wanted a pretty small ship. With just over 600 passages the Silver Spirit was, compared with other ocean-going cruise ships a pretty small one. Some of this was probably worth it - 8 hours in new Mercedes with driver and also good guide in St. Pete for $500. We took that for each of our three days in Russia. Some of it was a rip-off, but we were offered no other viable option, for the half-day the ship was in Finland. Just 4 hours in in new Mercedes with driver and also good guide in Helsinki for fully $700 - FOUR hours for Seven Hundred Dollars. For our Five times in ports, including a half-day in Tallin, Estonia, we had to spend an additional $2700. Given a good discount by Silversea, we paid extra to fly First Class, or Business Class, whatever the top class is called for the major carriers - about $1400 extra for each of us. That would have been Fine, EXCEPT that we had no choice as to the timing of our flights. When flying to Europe before, we we have done over 50 times, we never took a flighst that departed earlier than 9 pm, and usually significantly later, allowing for a goodly number of hours ASLEEP on the plain. This flight left just after 5 PM, allowing us to sleep for only an hour or, at most, two. Our first two days in Stockholm were compromised by this bad mandatory timing. If we ever go on Silversea again, we will NOT "take advantage" of their air programs. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was ... Read More
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy". The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous experience. Did not check out entertainment; the enrichment lectures by Prof Adelman were great. Service was generally very good, other than the Guest Relations Office. Ports and Shore excursions were great and enjoyable. Based on our experience on this cruise, Silver Sea has lost us. We told everyone how great our experience had been on previous cruises, and in fact some of our friends have booked cruises based on our recommendation. No more. This cruise has destroyed the Silver Sea brand for us (and anybody we know). Read Less
1 Helpful Vote
Sail Date: August 2018
we have cruised with Silversea 6 times. This cruise to the Baltics was outstanding. Stockholm, Helsinki,St Petersburg, Talinn Estonia were fabulous but Mariehamn was weak but allowed us to rest. The newly reconstructed Silver Spirit was ... Read More
we have cruised with Silversea 6 times. This cruise to the Baltics was outstanding. Stockholm, Helsinki,St Petersburg, Talinn Estonia were fabulous but Mariehamn was weak but allowed us to rest. The newly reconstructed Silver Spirit was beautiful & excellent, food was excellent & better than ever but no change of menu all week in Atlantide and Indochine so we just chose different entrees for variety. La Terraza was spectacular. We had issues with the Silversea booked air; American Airlines cancelled our flight so we traveled the next day and missed our prepaid hotel in Stockholm. After speaking with Silversea, they stepped up to the plate and assisted us for our loss.We have booked 4 additional Silversea cruises and can't wait to rejoin the ship.Service was outstanding. A perfect cruise once we got to the ship.The ship is a great size with under 600 guests. Nice chocolate desert buffet at the pool on the last evening with a great DJ. The chocolate was to die for. We do not care for the entertainment but I live in Las Vegas so I am spoiled with the world's best; I do not cruise for the weak shows. Great singers but boring shows--opera, tenors, corny productions, 1940-1950's is not my thing. Give me classic rock.They need to get into current times with the shows. Read Less
5 Helpful Votes
Sail Date: July 2018
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in ... Read More
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in quite a few aspects, mainly concerning the restaurant situation on board. I ran out of dining options on day 3 of the cruise. The ship itself is beautiful on the inside. The facelift of cabins and public spaces pleases the eye and looks elegant. The cabin feels much roomier now, however unfortunately, the ship‘s and especially the cabins aircondition was obviously harmed during the stretch. Not once in 10 days was I able to adjust the temperature. It was either warm and stuffy , or cold like a fridge. Uncomfortably cold ! the control did nothing, most days. I reported it numerous times , it wasn’t fixed. Later learned, I was not the only one. Since the cut and stretch of the ship, aircon was affected and did not work correctly in some or all of the cabins and other parts of the ship. Reason I will not return to the Spirit or any of the new ships is the restaurant situation, or I should precise it, their food offerings. It was downright mediocre, sometimes bad and tasteless, sometimes weird. Not enough choices. Never once really tasty, never once refined and delicious. First night I went to Seishin. It was empty, thus service was attentive and personal. The food was mediocre, the surf and turf ( signature dish ) gross! The rest of the menu was OK, nothing was however worth paying a 40$ cover charge. Second night Indochine. What a surprise. They call it Asian Fusion food. Oh boy. After hearing the explanation, I instantly knew that this is never a good sign and basically translates into „ we do not really know what we were doing - it is not authentic food , we just tried something but you won’t notice it anyway , but it does sound super cool“. It was horrible. During the cruise I tried 4 of the 8 main dishes, only one was OK, not good, nowhere near good authentic and tasty Asian food. The 3 appetizer were equally bad, and the same goes for 1 of the two soups. Yes, you counted right. 3 appetizer, 2 soups ( in large bowls for some strange reasons ) , and about 8 main courses. That was it. And 4 equally uninspired desserts. The menu never changed! So you go once, find out how bad the food is, and you are left with exactly one other choice for a main restaurant, leaving la terrazza, which was never Silversea‘ strong suit , and the hot rock‘ s aside. La Terrazza another let down again by the way, but that was expected, and I did not try Silver Note, so cannot comment. So that left me with Atlantide. Basically the same idea and concept as Indochine. This time it wasn’t pseudo Asian food, instead “Fish or Beef“. Reminds you on airplanes with their beef or chicken question? It wasn’t any better! The menu consisted of 4 fish options and a few meat options, 3 steak and one lamb. This never changed!!! You could pick either meat or fish, add one of their boring and also never changing sauces ( coming straight from the package ) , and you have your main course. Tara ! Fabulous. Well done Silversea. Easy on the logistics , not too difficult for the galley to execute and definitely lower in costs. You threw in a few appetizer, which indeed partly changed once during the cruise, again not enough to choose from and ever so boring on day 6 of your cruise. How could you Silversea ? The former restaurant was a pleasure to dine in, the changing menus wonderful, refined and one could always find something. On this cruise, dining unfortunately was the low light of the day and brought me to Spaccanapoli for dinner. Another lowlight of the ship‘s cuisine, you guessed it dear reader. Service in general was just OK, with some staff being as personal and attentive as I remembered, but many just did their job. Regardless what restaurant or time of the day. This was not how it used to be. Oh and one more word about Spaccanapoli. Two types pizza on the menu. Napoli style and regular style. No appetizer, no dessert for dinner. Two types pizza and staff had no idea, what the difference was. Go figure! So with food being the biggest letdown of the cruise, the routing however was fabulous and the reason to book the cruise in the first place, because we finally went to some ports ,remote and usually not visited by other cruise lines, the weather great, fellow passengers diverse and mostly friendly. Moss as cruise director as good as it gets. Entertainment I cannot comment because I knew from the previous cruises it wasn’t to my liking. So a good book it was instead and that was what I was looking for anyway despite the ports and countries visited. Overall angriest cruise, despite the food and the lackluster service sometimes. Read Less
2 Helpful Votes
Sail Date: July 2018
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of ... Read More
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of a buffet without someone offering to carry your plate to the table. It is hard I expect to keep up with 600 passengers vs. 350. Food for the most part was excellent and our cabin butler and maid were excellent. The downside of this cruise was primarily new, small city ports for the liner and they had not much to offer. Because they are not regular cruise stops, they don't have professional guides. We had 2 nice excursions and one amateurish one. Don't want to pay $129 per person to be bored. My siblings had even worse experiences than we did with several bad excusions. SS needs to send an advance team to new locations to really vet the places. Very good sushi for lunch in the Japanese restaurant. We ate at both paid evening venues, La Dame and Senshi (sp?), and would skip those in the future. La Terraza and the Alantide are fine. Indochine I liked but my wife was not impressed. The Grill is very good. One nice thing about the larger ship... you barely feel the waves. Very smooth. The one thing that was missing was a self serve coffee / cappuccino bar for early risers. They had that on the small ships observation deck. Not on this one. Either get room service or wait till 6.30 to get coffee in the Arts Café. Entertainment: the glee club members have excellent voices, but the shows are way over produced. Too much glitz and dance and very non-stop busy. We preferred the trios and the guitar / piano duos. Read Less
1 Helpful Vote
Sail Date: July 2018
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with ... Read More
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with problems regarding food service and an excursion, and never quite recovered. Stateroom Let's start with the best part of the cruise: our room and its attendants. Our superior veranda suite was nearly indistinguishable from the suites were used to on our usual cruise line, Regent. Our butler, Rahul, and our cabin attendant Jobie kept the room in tip top shape. Rahul attended to our every need, including our unusual requests for pomegranate juice and other beverages, and even provided me with a tie, since I had forgotten to pack one. Now for the worst: our first excursion, and several bad food experiences in the first two days. These things created a bad impression that was never overcome, even though the cruise improved as we went along. Excursions The highlight of our tour in our first port, Ronne, Bornholm, was supposed to be a ruined castle, and Silversea sent at least 5 buses there. Unfortunately, there was no coordination between the ship and tour provider on one hand, and the Danish parks department on the other hand. As a result, we arrived at the castle at 8:50 am, only to find that the visitors' center (with toilets, gift shop, panoramic view, and an explanation of the site) wouldn't open until 10. The guide pointed to the castle, and we were on our own. No explanation, no place for my wife (for whom the trail was too steep to walk in 85 degree heat) to wait, no bathrooms. At other stops, the guide also failed to guide, and didn't tell us about an interesting museum. Our complaints about the tour to the Silversea excursion desk fell on deaf ears. After Bornholm, the excursions improved, but they were pricey. The best was the second day, to Kalmar, Sweden from Borgholm, Sweden. Good guide, good tour. In Lulea, Sweden, the trip to a UNESCO heritage site, Gammelstad, was nice; but we could have gone there on a bus for $3.50 instead of $89. The Arctic Arts and Culture tour was pricey (nearly $250 per person), long, but interesting. We could have done without time spent making key chains in 2 different places, and lunch at one of th3e museums was meh. In the one place where we took a free shuttle, Sundstrand, the shuttles were overcrowded, and they made some people wait in the heat for the next bus 30 minutes later. Couldn't they get more shuttles when the need became obvious? Overall rating of tours other than the F in Bornholm: B minus for content, C for value. Food Our first dinner on the ship, at The Grill, was pretty bad. It was too hot for us to cook the food ourselves, and the food was over cooked by the kitchen. I'd give the meal a D plus. On our first day, after we returned from Bornholm and had lunch, there were more food goofs. We got hungry in mid-afternoon . The ship has no afternoon tea, which is a big minus for us; so we went to the pizzeria, Spaccanapoli. We said we were hungry, and asked how long the food would take. "10 minutes", we were told. After 25 minutes, we asked what was happening, and were told that a group of 11 people had ordered before us. Why didn't they tell us that when we were told the wait would be 10 minutes, and why didn't they say that the restaurant had ice cream. (We found out about that on the next to last day of the cruise.) We had ordered a pizza margarita and a mushroom pizza. The margarita was awful-bad crust, no flavor. Instead of a mushroom pizza, they brought one covered with ham, which we don't eat. Just awful! Other food disasters included an order that was lost in the kitchen of Indochine, so that our main course arrived 50 minutes after our appetizers. By then, we were too tired to eat it. We had food allergy problems at Silver Note. I'm allergic to chocolate, my wife to strawberries. As listed, the desserts had either chocolate or strawberries. However, the non-chocolate dessert included a beautiful chocolate tower, which they removed for me (creating a very blah dessert). After tasting strawberries in her chocolate (but no strawberries) dessert, my wife inquired about dessert ingredients. She was told "no strawberries", but decided to be cautious. That was a goof thing: 5 minutes later, the waiter rushed to the table to apologize for the fact that the dessert did, indeed, have strawberries. That could have cause a major medical problem. We tried on at least 4 days to speak to the food manager about our food problems. We never connected with him. That's very bad management on the part of Silversea. We shared a private tour with people who were vegans. They will never sail Silversea again, since the ship apparently didn't even know what a vegan was. Inexcusable. Ratings of individual restaurants: Silver note - small portions of slightly odd food, dessert disaster, opening time (8 pm) too late for us. D Spaccanapoli - as noted above, F The Grill at supper - C minus Indochine - We ate there twice. The first time, as noted, an F. The second time, with some friends, a B. The menu is still too limited, with only raw foods or soups too spicy for my wife as appetizer choices. Atlantide - Nice menu, but still limited choices and the menu never changes. Excellent service. A minus. La Terrazza lunch - Standard luxury ship buffet; but it's odd that there's only one choice of pasta on an Italian ship. Very friendly and courteous staff. B La Terrazza dinner - Excellent food, lots of choices. A. La Dame - Small number of choices, but excellent food in a nice atmosphere. Rating is an A; but it's annoying to be charged $60 per person for a meal on a luxury liner, and then to have to sign a bill. More food issues - Dress code - I don't like having to put on a jacket (sometimes with a tie) for dinner; but it's part of the Silversea culture. New Silversea cruisers need to be aware of the code. Hors d'oeuvres - Uniformly the worst I've ever encountered. Tiny and a bit odd, especially in the Arts Cafe. (One shrimp with gloppy sauce in a mason jar? Weird!) Certainly not enough to hold one until the late Silversea dinner hour, which is a big problem for us. The biggie: late meal times, no afternoon tea, impossibly late show times. We normally eat at or before 6 pm, so even the 6:30 dinner time on Regent is a problem for us. The problem is solved by having some fruit, tea, and sweets at afternoon tea. Still, 6:30 dinners mean 9:30 show times, which is late for us. We make it to the shows on Regent about half the time. On Silversea, early dinner is at 7, show time at 10, and there's no afternoon tea. We found ourselves trying to have an afternoon snack, so we wouldn't be overly hungry by 7 (or worse, by opening time of 8 pm for Silver Note). That was difficult, (especially since we didn't know Spaccanapoli had ice cream). Pizza at Spaccanapoli was a disaster, Room service took more than 30 minutes. The grill closed at 3:30, usually before we were hungry. (The one time we sneaked it at 3:25, the food was excellent). The only thing that worked for us was making cheese sandwiches from the breakfast buffet, then eating them when we got hungry at 4 or 5 pm. Not exactly a luxury experience! Entertainment We were only up late enough to try one 10 pm show. That was in the Panorama Lounge instead of the main showroom; and we couldn't get a seat in the room. Bad! There were three 6:30 shows, a time which pushed supper to later than the too-late-for us 7 pm dinner time.. The two opera singers were terrific, the individual singer so-so, and we had no interest in a blues and soul show. Just singers, late shows, no dancers or guest entertainers, no local entertainers even when we left ports at a late hour. Pretty lame. Grade: incomplete, since the 10 pm show time made us miss most shows. The ship The ship was shiny and new, as it should have been two months after the "big stretch." Public spaces were generally good, except for the overly small and unattractive show lounge. Our basic problems were with design, particularly with spaces too small for an increased number of passengers. The gym was small and cramped. Seishin (which we didn't try) and La Dame were too small. The laundry rooms had only one small washer and dryer each, and no place to sit down. Someone thought it was a good idea to have all public spaces in the aft part of the ship, which has pluses (no stateroom over most of the lounges) and minuses (vibration in each restaurant or lounge, no aft cabins.) The strangest thing is having the grill on the 9th deck and the buffet restaurant on the 7th. That means that one can't have a lunch partly from the grill, partly from the buffet, as we've often done on at least five different cruise lines. Strange! Overall grade for the ship: B. Itineraries We chose the ship because of the terrific itinerary, and the ship mostly delivered on the itinerary. If we come back to Silversea, it would be because the line has more interesting itineraries than other luxury lines. Conclusion Our whole experience on this cruise was less than the sum of its parts. Somehow we never adjusted to the meal hours, the late activities, the lack of a good (but light) afternoon snack, the failure of management to respond to our problems, and the early excursion times in most ports. Silversea is probably great for most people; but it was not a good fit for us. Read Less
6 Helpful Votes
Sail Date: July 2018
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th ... Read More
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself! Last night we went to Panarama Lounge 9:00pm after Dinner---NO STAFF! We had to go behind Bar and serve ourselves. Called Reception to complain and they say “ Panarama Staff are on Break from 8:30 -9:30pm! Why not stagger breaks but at least have some Staff present during anticipated times for use of Lounge (ie—after dinner)? Much of 6th FL deck, incl our friend`s room very warm and could not get thermostat to cool off. Very uncomfortable throughout Cruise until just yesterday. Thermostat worked fine in our Suite, but problems with plumbing throughout cruise (continuous sounds of gurgeling coming from sinks and shower drains 24/7). Another experience in Panarama Lounge---UNBELIEVABLE! All (4) of us go for drinks after dinner into the Panarama Lounge. We all order drinks and I requested a special Cognac. Debbie and our fiends get their drinks and the Waiter puts an empty Cognac glass in front of me and says that he is going to get the Cognac and return. 40 min later, Debbie and friends had finished their drinks. Same Waiter comes over and looks at my empty glass and asks if I would like another Cognac! We are all thinking this guy is trying to be funny and then realize that he was serious! I tell him that I never rec`d my 1st glass. He picks up my glass, puts his nose it and proceeds to smell 2x, and then puts my glass back on the table and says that he was sorry, starts to leave, and says that he will go and get the Cognac! We are all really SHOCKED witnessing this happen. I then stop him and demand that he get me a CLEAN GLASS! UNBELIEVAABLE!!!!! Pool/Lido Deck Grill---Super Poor Svc and food not good. Lots of Staff simply standing around, talking to themselves, as if they are in training or don`t care. Guests flag down Staff for service quite often (we even had to get up out of our seats to get attention of Staff just standing around). Very poor Management overseeing these Guest Services on Pool/Lido Deck. Overall food definitely gone downhill—quality and selections in La Terraza Lunch and Dinner not as good as before. Entertainment was very poor---although we do not usually go to many Shows anyways. Alantide—Formal Night—I forgot to bring ties on Cruise. I had Black Dress Shirt, Black Slacks, looked nice, but no tie. Several people were in line checking in. Instead of pulling me aside and quietly/politely advising me that I needed a tie to come in and eat, Maitra`d proceeds to advise me in a LOUD voice . . . I pulled him aside and told him that I understood the policy and respected that what he was saying but was critical about the way the message was delivered. He really did not care. I then asked if Debbie and our guests could please be seated and that I would try to go find a tie and return. Despite being advised of Debbie`s impaired vision and us needing a well lighted table, he proceeds to sit us in a knowing dark unacceptable table. I remind him of Debbie`s impaired vision and ask if we could please be seated at more well lighted table. He gets frustrated, says “sit wherever you want” and walks away! Read Less
4 Helpful Votes
Sail Date: July 2018
Prefer luxury cruises that are all inclusive.... but...this was a partial inclusive as shore excursions were not included and this ship and the service were not on par with our cruises on Regent Seven Seas. The embarkation started off ... Read More
Prefer luxury cruises that are all inclusive.... but...this was a partial inclusive as shore excursions were not included and this ship and the service were not on par with our cruises on Regent Seven Seas. The embarkation started off very well and the champagne greeting was lovely. Dinner however began the downhill slope. The maitre' d appeared annoyed. The wait staff were impatient and not particularly interested in being friendly or chatty with the guests. The food was fine but not spectacular. Complimentary wine was very nice. Our room, although on the lowest level, was very nice other than the worn out look of the hallway leading to our door. Otherwise no complaints on room. Shore excursions were pricey and no super informative...but, honestly not much to do in these small, cute, quaint Norwegian towns. Our first excursion was on the Rama Railway which began very poorly as our group did not seem to have seats on the train and ended up being shuffled around carriages by a surly train conductor. Communication was poor considering that we were not to stay on the train to the final stop but since our group ended up split apart on separate carriages it was amazing we didn't lose folk! The language barrier was an issue everywhere. The excursions, the wait staff, and the bar staff (who had no idea what a 'blended' margarita was or what 'extra olives' in a martini meant ). Conclusion... this will be our last Silversea cruise. Read Less
3 Helpful Votes
Sail Date: July 2018
Researching cruises for 10 family members, SilverSeas was forward to us by AmEx with a wonderful rep. We started with 3 days in Iceland coming from NYC and LA for a stop over (a good move, hit Messin for dinner), two full days in ... Read More
Researching cruises for 10 family members, SilverSeas was forward to us by AmEx with a wonderful rep. We started with 3 days in Iceland coming from NYC and LA for a stop over (a good move, hit Messin for dinner), two full days in Copenhagen (Marv and Ben- a excellent restaurant). Getting to the pier by taxi was easy and quick from center of town, on and off the boat was too easy and welcoming. Rooms were amazing large with service (butler and housekeeping), that did everything you didn't think of. The fish was sensational from breakfast to lunch to dinner. The Japanese restaurant, Kaiseki is a good lunch place, reservations needed for dinner. You be pleasantly surprised eating at La Terrazza for a touch of Italy with a bottle of Pipoli Aglianico Del Vulture (another find). The Sorrento style pizzas on the pool deck was addicting, especially with the wine service (Chenin Blanc from South Africa was a wonderful learn). For us, Kayaking in Geiranger fjord was an experience that one wanted to last longer and if you can, a must do.. The services & crew were all caring, always putting the vacation experience first, something hard to find. We are thinking about SilverSeas again! Read Less
3 Helpful Votes
Sail Date: June 2018
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse ... Read More
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse shortly after its maiden voyage. The primary driver for this trip was the itinerary. The diversity of passenger nationalities on Spirit was excellent which made for interesting conversations. There were groups of friends and multi-generational families traveling together, a few same-sex couples and several handicapped passengers. The Spirit feels very much like the Muse in decor and layout. Overall, this was a very smooth voyage both literally and in terms of service, on-board venues, food, excursions, etc. The exterior of the ship looks brand new; the deck crews on all Silversea ships does an amazing job washing and sometimes even touching up portions of the ship with new paint. As a result, Silversea ships always look crisp and clean. This is noticeable when docked next to other passenger ships. The only interior space I saw that appears original are the public restrooms on various decks. The gym and fitness areas are nicely equipped and were never crowded. The steam and dry sauna areas are co-ed and very small. Both appeared to get little use on this voyage. Silversea, to their credit, has made all of the multiple dining venues much easier to experience than on the Muse which required reservations during my sailing. Most all of the crew are smiling and friendly and I even recognized a few faces from other ships. iPads have made it easy for waiters to address passengers by name and even confirm noted food preferences even before you order. The current Voices of Silversea quartet on Spirit were good but the talent on our Muse sailing was better. I was in an 8th deck deluxe veranda cabin which is nearly identical to the Muse except the TVs are wall- mounted flat screens vs the in-mirror TVs on Muse. The butler explained that passengers complained about noise from adjacent cabins with the in-mirror style. It's a shame because the wall-mounted TV is obtrusive and clunky in an otherwise streamlined cabin. Silversea no longer provides self-serve coffee station in any of the lounges for early risers. The only way to enjoy early hour solitude with coffee is to order room service delivered to a public space. Fresh fruit is no longer stocked in each room which is a shame. We bookended our voyage with two days in Copenhagen and two days in Stockholm. Both of these cities are unique and glorious. The premium hotel choices (D'Angleterre in Copenhagen and The Grand in Stockholm) were both excellent. If you are sailing the Baltic itinerary, do not miss the arrival in Stockholm through the archipelago. We also visited Helsinki Finland and Tallin, Estonia both of which were just okay comparatively speaking. Embarkation and debarkation were smooth and well organized. Silversea does a good job getting luggage reunited with their owners. There was a PhD guest lecturer on this sailing who did an excellent job highlighting what to expect and see at each port. She was concise, knowledgeable and humorous. To sum it up, I highly recommend this itinerary and the Silver Spirit ship. Read Less
11 Helpful Votes
Sail Date: June 2018
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. ... Read More
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. We chose Silversea for our Baltic cruise in large part because we wanted to enjoy a true "first-boat" experience. Which is what we enjoyed during our days onboard along with another couple who have been friends for over 50 years. Our trip began with a long, but unavoidable, business class flight on SAS to Copenhagen, which Silversea arranged at a price well below the standard prevailing rate. Prior to embarkation, we enjoyed two full days in very sunny Copenhagen, burning "points" at the Marriott, walking extensively and doing a very "touristy" but delightful canal boat ride. The Glyptotech museum's collection of impressionist painters was especially impressive. Check-in at boarding time couldn't have been run any better. We were whisked to our cabin in a blink without ever having to endure the long lines that are so common with cruises on mega-ships. And miracle of miracles, Silversea provided two luggage racks, an amenity that even many top-flight hotels fail to provide. Our butler from Nepal provided a thorough and efficient introduction to shipboard services and we headed quickly to the LaTerraza restaurant for our first taste of Silversea's fine and diverse dining experiences. During our stay on board, we ate at LaTarraza, Atlantide, Silver Note, The Grille, the Arts Cafe, and the pizza shop, the name of which escapes me. We especially enjoyed the first-two, always receiving both top-notch food and attentive service. I especially enjoyed the soups that were included on the multi-course menus. Unfortunately, we had scheduled our visit to The Grille on an evening that was cloudy and cold, but the overhead heaters and blankets kept us very snug. The white and red white wines that were offered during dinner were quite adequate, but it was a bit disappointing that the offerings changed little from night-to-night. As a beer drinker, I was disappointed that Silversea's offerings failed to include even a single IPA. As "morning people," my wife and I especially appreciated the ship's breakfast offerings. It is difficult to imagine that someone would be unable to find something at breakfast that failed to whet their appetite. For me, it was the mounds of smoked salmon, and the always hot, buttery, scrambled eggs. The Silver Spirit's lounges provided comfortable settings for a before-or-after dinner libation. The piano music in the main lounge could not have been better, both in terms of tunes selected and volume. The vista and intimacy provided by Tor's high and at the front of the ship were perfect. From beginning-to-end of the cruise, however, the main lounge was in serious need of another bartender. While the "mixologist" worked at a rapid pace, she plainly was overwhelmed. As a result, table service was unacceptably slow. The only downside in the ship's food service occurred in the Silver Note. Food quality was very high, but the portions were unreasonably small as if they had designed for a tasting menu than the regular course menu we were provided. Our cabin plainly met our expectations. We especially liked the fact that it included a walk-in shower and not the ungainly tub-shower combination that seems to be the order of the day in so many European hotels. Silversea should offer better pre-cruise information about bed size. At the time we made our reservations, we were left with the impression that the room's two-person bed option was the width of an old-fashioned "double" bed. We discovered once onboard, however, that this option was, in fact, pretty much the size of an American "queen" bed, which we would have very much preferred instead of the twin beds we selected. One of the greatest problems with the twins is the placement of overhead lighting on the bed closest to the bathroom wall -- it can give you a good whack in the head if you're not careful. Our excursions overall fully met our expectations. We especially appreciated the fact that our ship was able to dock so close to the center of St. Petersburg -- something that allowed us to avoid the one-hour bus ride to town that comes with the large cruise ships that must dock so far away. Our guides all were well-informed, and all were readily understandable. Indeed all but one was engaging and truly enjoyable. The extra-cost side trip to Moscow was worth every penny and a real trip highlight. We would recommend it to anyone who can deal with arising at 4:30A and not hitting a bed until almost 1A. My wife and I, however, would like to offer a few suggestions for making the shore excursions even more enjoyable. First, in St. Petersburg, structure the tours to places like Catherine's Palace and the Hermitage so that there is less emphasis on "seeing everything," and greater emphasis on leisurely, selective viewing. Second, we both were struck by the absence of any tour offering that focused on the Russians' efforts to save St. Petersburg from the Nazis and the terrible conditions that so many city residents endured during the Second World War. Similarly, it would have been interesting to have some exposure to the city's booming neighborhoods of post-Glasnost Russia. The weakest of our tours occurred in Helsinki. While we were under the impression that we would have a good opportunity to experience the city on shanks mere, we spent an undue amount of time in an undistinguished building listing to performances of Sibelius' music, something we could have done just as easily at home. Additionally, it became immediately evident that we could have seen a great deal of the city by exploiting Helsinki's trams. This proved impossible, however, even during our free time as it is impossible to purchase tickets on the trams or without Finnish currency. Perhaps Silversea could consider pre-purchasing tram tickets for those interested in exploring on their own. Our guide and our experience in Tallinn were most enjoyable. Indeed, we both wish we had had substantially more time to explore the city, especially the newer sections that have been developed in recent years. While on-board, we took advantage of the ship's evening entertainment only twice, once when we were dead-tired and really have headed to bed. We all thought the farewell performance was most enjoyable, with the 60's-70's pop music well-suited to the age of most in the audience. Overall, the debarkation process was handled as smoothly as the boarding process, very professional and well-thought-through. We had decided, however, to stay in Stockholm for two days after the cruise, and received absolutely incorrect and unduly costly advice as to how to reach our hotel. We were advised that it would be difficult to secure a cab, as almost all accepted only Swedish currency; that we would do best to permit Silversea to arrange a private car for a charge in excess of $150. Nonsense! As we discovered subsequently, it is rare cab in Stockholm that doesn't accept credit cards. Indeed, the 10 minute ride to our fine At Six Hotel should have cost us well under $20. Read Less
3 Helpful Votes
Sail Date: June 2018
This is our second trip on Silversea. Our group does a lot of analysis before selecting a cruise line and Silversea seems to be in the sweet spot for us. We tend to book smaller private tours, use miles to travel and we like to stay in ... Read More
This is our second trip on Silversea. Our group does a lot of analysis before selecting a cruise line and Silversea seems to be in the sweet spot for us. We tend to book smaller private tours, use miles to travel and we like to stay in unique hotels pre and post cruise. In may respects, thhe fact that Silversea offers none of this, differentiates Silversea from the rest of the pack at the top. Everything else, including larger staterooms and butler service, premium drinks, gratuities and superior service levels makes Silversea stand out. The Silver Spirit was recently refurbished and it showed. Everything seemed new and contemporary with one exception, the bathrooms. It's not that the baths were unappealing, unattractive or small or lacked function, but the quality of the ship and the suites clearly outshone the quality of the stateroom baths. Other than that, the physical plant was the best we've experienced and we have cruised a lot. Meals and restaurant and bar service levels were exceptional and if you can't find a restaurant or type of food you like, then you are pickier that 99% of the people out there. Though the planned activities were well thought out, the evening entertainment options were lacking. No production shows on this ship and when you get to the sub-750 person ship size, I'm not sure if you can expect much in this department. Lounge singers were solid but stage productions needed a freshening. Many of us thought that play lists should be moved up a couple of decades. Because of this, we just left and went to another lounge, hit the cigar lounge or went to bed. Though we took no Silversea arranged tours, we heard mixed reviews of the shore excursions. We don't have enough information to make a judgement on this, however, the ports of call and pacing of the cruise was well thought out. Silversea is, in our opinion, the best line out there. They are not in the Regent or Seabourn category but that's okay because Silversea provides a premier experience at a slightly lower price point and doesn't fiddle around with add-on products that we don't really need. Being lucky enough to travel on the recently remodeled Silver Spirit was the added bonus. Great job Silversea...we are already planning our next Silversea experience. Read Less
2 Helpful Votes
Sail Date: May 2018
We have become rather unhappy with Crystal Cruises for a variety of reasons so we have been searching for their replacement. SilverSea's greatest advantage over Crystal would be in the size of their all-suite accommodations. We ... Read More
We have become rather unhappy with Crystal Cruises for a variety of reasons so we have been searching for their replacement. SilverSea's greatest advantage over Crystal would be in the size of their all-suite accommodations. We found our suite to be impeccably clean, well maintained, stylish, and equipped with a wonderfully cheerful and helpful butler. The weakest element in a comparison to Crystal is the entertainment. It is constrained by the physical size & layout of the stage. The shows were rather lackluster so we spent our free evenings enjoying the pianist (Alex) and guitarist/singer (Angela) in the Dolce Vita lounge. While food quality is generally very good to excellent, we had service issues at two venues. At the poolside Grill, it was very obvious that the staff was more concerned with closing on time than in taking care of guests, even though we were seated 45 mins ahead of closing. The main dining room, Atlantide, was our biggest disappointment for dinner. It took more than two hours for our party of four to be served, and one of the two veal entrees was undercooked. Going forward, Atlantide was relegated to breakfast or lunch only. Our favorite dining venue quickly became IndoChine once I tasted their Short Ribs. My wife loved the Pho soup so much that she had it for the three days consecutive days. I found it amusing that the Asian restaurant's Osso Buco was, IMO, superior to that of the Italian La Terrazza. We found La Terrazza best for lunch due to its large buffet offering. La Dame was simply exquisite on every level. Well worth the extra charge. The same applies equally to Seishin Restaurant, who provided a perfect Creme Brulee. The other highlight not to be missed is their Spider Crab appetizer. The greatest hidden treasure we discovered has to be the Arts Cafe. The food is art for both the eyes and the palate. Change the name to Arts & Eats!! Compared to dining on Crystal, SilverSea is close, but not the clear winner. Efficiency: SilverSea could benefit from an efficiency consultant. As an example, ship ID cards should have been designed for machine scanning/contact scanning without having to remove them from the SilverSea card case. Summary: this jury is still out on declaring the winner. We are hoping that our next SilverSea cruise (Muse Feb 2019) will settle the argument. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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