2 Helpful Votes
Sail Date: August 2019
Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel ... Read More
Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel offerings. 2 of 3 movie channels worked . channels 1-5 all about Silver sea. Yes they acknowledge it’s a problem. WI Fi also dated. i paid the extra $200. for premium and extra 50.00 to add 3 users. still very slow. not 21 st century. cruise advertises premium alcohol yet when we go to dinner and ask for a better wine than what is served it is an extra charge. Food was average at best. Also sorry that local fare foods were not offered. Closing invoice added $18.00 for a silver sea chosen donation. It’s not the money, It’s the fact that you added it without authorization. My first cruise and I was expecting 5 star everything. Unfortunately 3 star rating at best. The ship overall is a bit dated. Staff was hit and miss. some great, some not so accommodating. The web site pre boarding was great once logged in you could book dinners, spas, shore excursions. All this was great and easy to look at overall trip on any given day and get info and update, Problem is once you boarded this site was no longer available. said you can’t book once on board. OK but now overall schedule is gone with info. told me they know it’s a problem . Sorry. Now you must ask dress code for each day and it not only changes daily it also applies differently to each restaurant. Concierge service lacks any info for ports we stopped at. Also they were only open 2-3 hours in the am and 2-3 hours in the pm. Also not very accommodating. Overall a real disappointment for the money we paid. I in good faith could not recommend this cruise line. Read Less
2 Helpful Votes
Sail Date: July 2018
We looked at luxury cruise lines and wanted to go with one highly rated. Silversea fit what we were looking for and the time slot of the cruise worked out perfectly. Our Silversea agent was very helpful and answered all questions we had ... Read More
We looked at luxury cruise lines and wanted to go with one highly rated. Silversea fit what we were looking for and the time slot of the cruise worked out perfectly. Our Silversea agent was very helpful and answered all questions we had prior to the cruise. Once onboard, the crew made us feel like royalty. The suite was spacious and clean. Every room has a butler and attendant who takes care of anything you need. While we did not travel with children, it appeared there were planned activities for kids. The ship has everything you can possibly want without the crowd of a "party ship". There was a fitness center, 4 restaurants, theater, casino, and pool with two jacuzzis. Getting on and off the boat was effortless. We were able to register to the boat and get to our room in about 10 minutes. Disembarkation was even easier. The restaurants and room services were spectacular as well. We would gladly sail Silversea again. Read Less
2 Helpful Votes
Sail Date: May 2018
My wife and I choose Silver Seas for their smaller ships and reputation for great customer service. We weren't disappointed. The staff was very attentive to our needs, we wanted for naught! Embarkation & disembarkation went ... Read More
My wife and I choose Silver Seas for their smaller ships and reputation for great customer service. We weren't disappointed. The staff was very attentive to our needs, we wanted for naught! Embarkation & disembarkation went smoothly, options for traveling independently or through Silver Seas are available. Passengers travelled by private train from Anchorage airport to Seward port. Our veranda cabin was spacious with a large walk in closet, comfortable bed and dining area with a private balcony. Butler service was special like the rest of the staff who truly cared about our comfort and experience on board. The food was always good and mostly excellent. We ate most dinners in the Restaurant, open seating with a variety of a-la-carte options to choose from - some dishes were better than others. We didn't try La Dame, the French restaurant with limited seating and an upcharge was fully booked prior to our departure. We did reserve Le Terrazza the Italian restaurant and enjoyed the meal but didn't think it was better than the Restaurant. We sampled the outdoor Grill for lunch and it was excellent. The weather may play a factor. Entertainment was centered on the ships 6 performers who sand and danced theme production which lasted 45 minutes. Most dancing and ship activities ended around 11pm. Nights were quite and peaceful. Days had limited announcements which was fine. Printed itineraires and world news summaries were delivered daily to the room. Silver Seas stopped at the usual inside passage ports. We choose some independent excursions and some booked through the ship. Overall the service was what most impressed us; the staff were real people and held real conversations, not corporate drones. Over time on ship they were the biggest assest. Would recommend Silver Seas for the reasons above and for anyone who doesn't want to cruise just to 'party'. Read Less
17 Helpful Votes
Sail Date: February 2018
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever ... Read More
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever enjoyed, I must protest! I will grant you that what others see as old fashioned and in need of a makeover, I see as a patina, a graceful lady who takes very good care of herself. I never once suffered a bed that wasn't anything but pure comfort. The upholstery was out of date? Good grief, is that why you took the cruise ? For the upholstery? I'd strongly recommend buying pashminas at your first port of call. I am quite sure that in addition to all the myriad services the Butler provides you, he has likely been trained as a draper who will artfully cover the offensive sofa with the same kind of panache he brings to your breakfasts in bed or the bath he'll draw you at the end of a long day ashore. The service on Silver Sea is simply heaven on earth. Every single crewmember is at your beck and call whenever you need anything. The ship is so well staffed that you never have to wait for a single thing. And the fact that every single drink, every glass of wine, every soft drink and water is at your beck and call and all included in one fare is just another reason to love Silver Shadown There's enough variety in the various restaurants that the pickiest eaters can find favorites like superb pasta in La Terrazza, and stone-grilled meats at Grill by the Pool that are excellent. Pastries and desserts are particularly good everywhere aboard ship. The dining experiences are as varied as you mood. Opt for formal breakfast service in the Dining Room or catch the morning breezes on the deck outside La Terrazza. The intimate size of the ship lacks for nothing but makes it possible to meet its truly international passenger complement is dozens of ways. The line attracts some wonderful travellers from all over the world. Aboard ship and ashore conversations start easily, common interests forge friendships. My nine day itinerary from Singapore to Vietnam to Hong Kong was an education in and of itself. Two superb experts, one on the Vietnam War the other on Photography and Sea Eploration were a highlight of the trip. I honestly cannot say enough good things about this wonderful experience. Read Less
2 Helpful Votes
Sail Date: September 2017
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and ... Read More
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and the bed comfortable it was still a little tight and a bit dated. TV was terrible and barely visible from the bed. Food was great and service was mostly good except for breakfast in the restaurant which was inexcusably poor. Difficult to get a good strong cup of coffee. Loved the afternoon tea. Entertainment was great and the entertainers fabulous. Fun activities every day. Our butler and cabin assistant were fantastic. Overall, all of the crew were helpful and cheerful. Ports were also fabulous but excursions were very disappointing. Staff did not seem to care when we had issues with our excursions. Not sure I would do Silver Seas again without checking other lines first. Read Less
5 Helpful Votes
Sail Date: June 2017
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the ... Read More
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the delightful Verandah suites with Butler service, separate showers & tubs & over all luxuriousness that Silversea has to offer. However, this is our first cruise on the Silver Shadow, twin to the Silver Whisper, & sadly, she is really beginning to look shabby. I know the ship went in for a re-fit one year ago, but just replacing the carpet in the suites & re-doing the restaurants & the public lounges is not enough!!!!! The beautiful honey colored woods in the suites are scuffed & looking old & poorly maintained with some burn marks(no smoking allowed)& the new carpeting was put down so badly that it is coming up already around the wooden fixed furniture and there are tear marks that have been repaired very sloppily. I wish I could tell you how disappointed we are after having done a one week Alaskan cruise on this ship. We have 2 more cruises booked on the Silver Whisper, which I know will be in better shape because the World Cruise is on that ship in 2018, but all the ships should be up to the same standard of excellence that we have gotten used to with Silversea, not just the newer ones or the bigger ones!!!!! The entertainment, whenever they put on a production, was good, but the productions were too few and far between & on July 4th, in an American port, with mostly American passengers, the ship did nothing to celebrate our Independence Day. Without American passengers, no cruise line could survive, but to ignore July 4th completely, was insulting!!!!! The ports in Alaska are very small & filled with tourist shops & Diamond/Tanzanite jewelry stores, just like you find all over the Caribbean. Very disappointing, but not Silversea's fault. The excursions were very well done & fun & very interesting with lots of history & fabulous scenery, but that is all. The museum in Anchorage was wonderful to see and tour, but had I not been told about it beforehand, I never would have known that it existed. As to the glassed domed train ride from Anchorage to Seward------FORGET IT!!!!! It is crowded, uncomfortable, the food is worse than awful & it took 6 hours to go 125 miles, when we could have had a choice to go in a luxury motor coach for 2 1/2 hrs & reach the ship by 2-3p.m. instead of 6:15p.m.--totally outrageous!!!!! Never again!!!!! Read Less
4 Helpful Votes
Sail Date: June 2017
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are ... Read More
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are expectations are just too high to ever be surpassed by another cruiseline. Our suite was very spacious and well appointed. Our butler and maids were very friendly, prompt, and gracious. We were given the opportunity to be waited on by the same waiter and sommelier every evening at dinner, and they were both incredibly courteous, kind, and made our meals even more extraordinary. All of our meals were delicious - the chef and kitchen staff made unique and flavorful courses, and they were well proportioned. I was surprised by the freshness and the variety of the menu every night. We also enjoyed tea service many times while on our cruise, which was such an elegant way to spend our afternoon in conversation and enjoying the view. Read Less
4 Helpful Votes
Sail Date: June 2017
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best ... Read More
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best option - when we were in port, we saw these monstrous cruise ships with thousands of people on them. The Silver Shadow is a beautiful ship with only 382 passengers on board. There was ample space for all of us, peace and quiet on the ship and on tours, fabulous food, unlimited pours of champagne, and the best, most personalized service from our butler, maid and other crew members. The lectures were excellent and with great visuals, and the final musical was beautiful. The main dining room had a wide variety of food, and the waiters quickly learned our names and preferences. There are 2 sommeliers to help you with wine options. We were surprised to see people in the pool and hot tubs, but we had some lovely sunny days and the food at the pool deck is great! We took a float plane to Taku Lodge to see the glaciers and have a salmon lunch. A bear was sleeping in the tree and came down to help herself to salmon drippings, and then her cubs came down from another tree. We all took photos! Also took a steam train up White Pass. The scenery was spectacular, and it was a very special treat to be on a real steam train (built in 1947). Read Less
6 Helpful Votes
Sail Date: November 2016
Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us . At Singapore embarkation was ... Read More
Wanting to discover Vietnam was the main agenda point for us ,but at the same time adressing other sites in Asia. Silversea was selected based upon the above plus its reputation. They did not disappoint us . At Singapore embarkation was extremely effective giving us a first good impression and the manner in which we were treated showed us welcome in every manner. The cabin was spotlessly clean and the butler introduced us to the cabin and the facilities and our expectations of what was available. Throughout the voyage the butler was an intregal part of the experience. He was excellent and a good ambassador for Silversea. There attention to detail was outstanding and demonstrated how high the customer service and focus on delivery to its customers was. Dining was in our opinion excellent in every sense of the word. Whether it was morning breakfast in the cabin or late night snacks it was a first class. The restaurants and the menues were excellent and it displayed a wide range of selection. The entertainment on board we found was professional and the staff engagement was awesome. Customer service is always in the mind of a company and to strive for the pinnacle is something that requires in achieving that excellence. The staff were amazing, they displayed warmth and secereity throughout the total cruise. Their total engagement in ensuring quality towards us was truly noted by us. Can they be better? Shore excursions was of a high quality and they ensured that they could deliver a high standard. Even the shuttle service was carefully thought through. I wanted to do a private trip in the DaNang/Hoi An area we decided to do a private trip with a local and must say he met our demands and was a good. Andyhoiantours.com. Overall this was a value for money experience and certainly met all our demands in excellence, good teamwork, efficiency, safety and security, focus on delivering a good customer experience. Would we sail with them again? Definately yes Read Less
6 Helpful Votes
Sail Date: June 2016
We set up our itinerary with a land portion first, followed by the cruise. The first part of the trip was hectic, staying in Fairbanks, Denali National Park, Anchorage, and Seward for three nights each, traveling between each stop via ... Read More
We set up our itinerary with a land portion first, followed by the cruise. The first part of the trip was hectic, staying in Fairbanks, Denali National Park, Anchorage, and Seward for three nights each, traveling between each stop via Alaska Railroad. We wanted to finish the vacation with a luxury cruise. The Silver Shadow filled the bill. Beautifully appointed albeit a little shabby in places, the Silver Shadow is a beautiful ship. It is large enough to have a variety of public areas, but small enough to maneuver easily. The food in every venue was superb! From "Le Champagne," the for fee restaurant, to all the other venues including the pool grill, service and food were excellent. But the service was outstanding. From our personal butler to the wait and bus staff, our every want and need was taken care of. Room service breakfast was memorable, as were our buffet breakfasts and lunches and our light lunches at the pool. In every detail, a superb experience. Read Less
17 Helpful Votes
Sail Date: June 2016
Just returned from a Silversea Shadow cruise from Seward to Vancouver. Silversea is a luxury cruise line and I was so impressed with all aspects of the cruise. I loved the size of the ship. This particular ship holds only 392 ... Read More
Just returned from a Silversea Shadow cruise from Seward to Vancouver. Silversea is a luxury cruise line and I was so impressed with all aspects of the cruise. I loved the size of the ship. This particular ship holds only 392 passengers, so we felt very special on the cruise. The people who work for Silversea obviously love their jobs, as they have worked for the cruise line for many years. We were treated royally by all members of the staff. We have a Veranda suite and it was lovely. The food was terrific and we enjoyed eating in all the restaurants throughout the week. Silversea is an all-inclusive cruise company and we paid one price for the cruise, port fees, all food, all alcoholic beverages, and all gratuities. There were no surprises at the end of our cruise. If you are looking for the perfect cruise to Alaska, look no further. Read Less
1 Helpful Vote
Sail Date: September 2013
This was our first Silversea cruise and only our 2nd ever cruise. We booked for the luxury experience and because of the itinerary. There were many things that contributed to us having such a good holiday but the first thing I have to ... Read More
This was our first Silversea cruise and only our 2nd ever cruise. We booked for the luxury experience and because of the itinerary. There were many things that contributed to us having such a good holiday but the first thing I have to mention is the people. The staff were all very efficient but provided their services in such a friendly manner that we were made to feel really comfortable. We also met some lovely people on board who were keen to help ensure our first Silversea experience was a memorable one. We never at any time felt that we didn't fit in although we wouldn't normally travel in such luxury. The all inclusive nature of the cruise, and the onboard credit we received, meant that we could really enjoy ourselves knowing that everything had been paid for up front. As for the actual cruise experience, the suite we had was bigger than we expected it to be and the double sink in the bathroom and walk in wardrobe were fantastic. The bed was very comfortable. The food was perhaps not quite as good as we expected, particularly in La Terraza in the evening, although we really enjoyed the lunches there. By far, our favourite place to eat in the evening was at the pool side for the 'Hot Rocks' experience. The fillet steak was excellent and the waiting staff the best on the ship. The entertainment was just perfect for us, Charlotte and Jonjoe providing background music in the bar, and the 6 singers (and Kirk, cruise director) providing a 30-40 minute nightly show. The quality of the entertainment was excellent without being intrusive, or taking up too much of our free time when we wanted to socialise. The ports of call were partly why we picked the cruise so no complaints there, and having an overnight stop in Tianjin meant we could fully experience the sights of Beijing. We definitely plan to sail with Silversea again in the future. Read Less
Sail Date: May 2013
This is a review of the Silver Shadow cruise from Anchorage to Vancouver. It will also be a bit of a comparison of this cruise with Regent Seven Seas, simply because that is the line we have cruised most often and comparisons just happen ... Read More
This is a review of the Silver Shadow cruise from Anchorage to Vancouver. It will also be a bit of a comparison of this cruise with Regent Seven Seas, simply because that is the line we have cruised most often and comparisons just happen naturally. I'll post this as a review as well, but it seemed like a good idea to post it here for those planning. A bit about us, we are in our early 40s and this is our 7th cruise but our first with Silverseas. As I look back over this now it is quite long, and I apologize for my verbosity! We started it just making notes while on the cruise, and it has really taken on a life of its own!Pre-cruise: We spent a couple of days in Denali park doing it on our own. We were there during the short shoulder season when the park road is only open to mile 29. You can either take the Teklanika tour on a bus or you can drive to the same point in your own car. We did it on our own. The road is very well maintained and nice and wide so you can stop as you please and there is always room for others to go around you. Embarkation: The embarkation process started a bit rough as we were continually referred to as crew and were kept waiting in our cab with the meter running while they moved the gangway. Moving of the gangway would be a frequent activity every time we went to board. Fellow passengers; many of the people aboard had done the previous cruise from Asia. Several of them commented that it was nice to have some young people aboard as the previous cruise was all old people. We thought it was hilarious that they kept saying that. We found the age range to be a bit younger than it has been on most of our Regent cruises. Everyone, regardless of age, was a lot of fun! The ship. The finishings on the ship were all very nice and the ship did not appear old or worn to us. We really liked the double vanities in the bathroom of our suite. The large closet was nice as well, but I would have liked more drawers in the stateroom. My husband noted that the cabin layout and color scheme on all ships is very similar and it would be exciting to have someone deviate from that plan. I know others have commented that the ship looks warn and tired, but we were quite impressed with her appearance. We liked the smaller size of this ship, but felt some of the areas should be better used. The observation lounge in particular is really wasted space. If there was a bartender there and if the seating was changed to a comfortable layout, this would have been our favorite space. There needs to be a forward lounge with cocktail service. The library and computer room take up far too much space considering how little they are used. This space should be combined with the card room and add a coffee cafe with snacks. This is one area that RSSC really nailed. The coffee connection, I think it is called, is basically a library, game room, computer area with a full fledged barrista and snacks always available. There are meal "blind spots" that we often ran into. If we worked out before eating in the morning or just woke up late, we had a hard time finding breakfast. The same was true for late afternoon snack. We haven't had this on any other cruise. The coffee cafe with snacks would have alleviated this problem. The Internet connection was horrible. Silverseas either needs to invest in a proper set up for Internet, or stop offering it all together. Service. The service was very good. Every single member of the crew and staff were always smiling and happy and really did make you feel like it was their pleasure to assist you. Our butler wasn't a superstar, but we never really use our butlers anyway. But the staff in the lounges and dining rooms was excellent! We felt that the service on the Shadow far exceeded the service on Regent. Food. This is where Silverseas fell short. The food was quite bad. The menus were more often than not unappealing. When we went to the alternate dining options it was because there was nothing interesting on the main restaurant menu. Many times all of the choices were odd. I like Indian food, quite a bit actually. By there seemed to be an Indian dish on every menu. Seriously! Considering there might only be 4 entree choices, having one ALWAYS be Indian seemed bizarre. On most of our cruises there has been a focus on regional cuisine. We assumed we would be eating fabulous seafood every day in Alaska. Not so much. The first couple of days the chefs special was "fresh Alaskan rockfish", every day after that it was "rockfish". Did someone over order or is the chef just that lazy? More than one night we ate in the room because the room service menu was more appealing than the dinner menu.It would be nice if there was a green salad offered every day on the dinner menu. The salad special offered at lunch was normally pretty good and my go to option. The desserts weren't great as a general rule. There was a chocolate croissant bread pudding that was quite good one day. That is a great use of stale bread! The bread was always stale and though bread was always brought to the table, you had to ask for butter. The food was universally under seasoned. The buffet in la terraza was unimpressive as well. The food on Regent is MUCH better. We are both foodies and consider fine dining a favorite part of our travels. We would really hesitate to book another Silverseas cruise based on food alone. We loved just about every other aspect of the cruise, but food is huge for us. And Silverseas just does not deliver an adequate product on this point. The personal shopping experience. The 'personal shopper' onboard, was very nice. But the shopping maps put into your chronicle everyday listing the same partner stores and nothing else was very off putting. It seems cheap and pushy Iike a used car salesman. And the lectures on how to buy a diamond are, quite simply, insulting to guests. It is as if Silverseas is assuming their customers don't know how to shop. "You booked a cruise with us, so you must be stupid with money". The cruise director, Mike, was very good. Excellent. We knew that the CD on our last Regent cruise was awful and that was part of why the cruise was so boring. But seeing how the evening entertainment in the lounges would change around based on how people responded showed that Mike was really doing his job. And now I understand what a great CD is and how it can really enhance a cruise experience. The entertainers were very talented, but the shows were a bit one dimensional. We felt the singers on SS were better singers than those on RSSC. But the inclusion of the Cirque shows and professional ballroom dancers on our last RSSC cruises made the entertainment experience of the shows alone on RSSC superior. The overall entertainment experience (being entertained in the lounges etc.) on Silverseas was better. It was annoying that tea time and bingo occurred at the same time and in separate places. We like to attend both. Many days there was nothing else we were interested in all day, and then everything happened at the same time. If bingo and trivia are going to occur in a lounge other than the one where tea is being held, then that lounge should be open and bar service should be provided. Bingo and trivia happened in the bar, but when it was closed for business. The captain, Alessandro Zanello, was fabulous. I never understood why people on CC ask who is the captain on board. But after having this captain plow through TONS of ice to get us up close and personal with glaciers, I get it. Attire. All of our cruise documents listed us as having two formal nights. But once we boarded (with formal attire for two nights) we discovered there would only be one formal night. It is inexcusable that this was changed on board since we had all already schlepped our formal wear to Alaska. My husband was one of the few people wearing a tux on formal night. I saw no long gowns, very few cocktail dresses and mostly rather casual pantsuits on women. I am not one of the people whose enjoyment of an evening is based in what others around me wear. But I wanted to include our experience of the attire so that others who might use this review to pack can get an idea of what you will actually see onboard. The dress codes were not really adhered to and I never saw anyone turned away from any lounge or restaurant. RSSC may have a more relaxed dress code, but I have seen people asked to leave a lounge at precisely 6 PM because of being in shorts on RSSC. I saw people wearing sweats at the captains farewell party on Silverseas. Everyone seemed to be having a great time, so who cares. But for those that prefer a more formal cruise, RSSC may be for you.Random observations: The wine served onboard was inexpensive, but good. The bars were well equipped but many of the bartenders were not educated in making classic cocktails. The gym needs more elliptical trainers. The one they had was always in use and there were always unused treadmills. A range of smaller hand weights would be nice as well. There were a lot of one particular weight, and then a jump to something quite a bit heavier. I saw many people looking for something in between. They need bottled water in the gym, the small cups for the dispenser don't fit in the machine cup holders. The announcements that we were in port each morning were annoying and unnecessary. If you have a tour booked, be a big boy and wake up and go on your tour. I'm on vacation, be quiet and let me sleep in if I wish. A brief note on the itinerary. It was snowing like mad when we arrived in Alaska and we questioned if the highways would be open in time for us to drive to Denali (there were travel advisories all along the route). But we had nothing but sunny skies for most of the trip. Phenomenal weather! We started in Anchorage which was a nice place to fly into.College fjord: fabulous! We assumed because it was white out conditions when we arrived in Anchorage a few days earlier that everything would be frozen and we wouldn't get very far into the fjord. But the captain got us right up close to Harvard Glacier. Valdez: this is a throw away stop. Not worth getting off the ship. Hubbard glacier: Another great day and again the captain got us right up there. This was a bit exciting as a large ship had gotten in ahead of us and gotten "stuck" a bit. How they got in there is amazing. Juneau: we did a independent whale watching trip! We have done whale watching all over the world and this was one of our best trips. Tons of whales and so close! Skagway: We rented a car and drove to Emerald lake. It was a gorgeous drive and sort of exciting driving into Canada. It is a very pretty drive but there aren't really many spots worth stopping at to shop or eat on the way. Pack a picnic and enjoy the scenery. Sitka: Gorgeous! Beautiful flowers, adorable town, gorgeous homes on these lovely little islands. Of course, we were there on a sunny day, so that didn't hurt. We went to the Fortress of the Bear and were surprised how much we enjoyed it. Tracy Arm and Sawyer Glacier. WOW! This was really amazing. Such a tight little channel the captain just threaded like a needle. And of course there was some more amazing glacier viewing at the end. Ketchikan: Cute and interesting little town. We tried to walk to the rain forest for a hike. We couldn't get there, but certainly got our hike in trying to get there! Vancouver: We spent a couple of days here. Lovely town, great seafood, extremely nice people. Read Less
Sail Date: May 2012
Our Cruise on the Silver Shadow allowed us to see some opportunities for this prestigious line to move into the next evolution of luxury cruising. I feel that with some small tweaks they could really be so much better. Was anything ... Read More
Our Cruise on the Silver Shadow allowed us to see some opportunities for this prestigious line to move into the next evolution of luxury cruising. I feel that with some small tweaks they could really be so much better. Was anything horrible - No. In fact, many of the elements were spectacular- The complimentary wines/Spirits were top notch . The wines often amazingly good. The staff amazing- Calm even with the ugliest passenger attitude (We witnessed this more than once and it makes the term Ugly American - All too real). Overall, did we find that there was some room for improvement? Yes, indeed. We arrived into Shanghai's pier for embarkation and luggage was handled quite well. However the Pier was unprepared to do a documentation check and did so on the gangway in stifling heat. It would have been so much easier to do this in an air conditioned part of the terminal rather than right on the gangway. Really no big deal, but wasn't a great first impression. We were escorted to our Silver Suite which I must say is stunning. Worth noting if you carry a lot of electric things (Phone, Ipad, Camera Chargers, etc.) the amount of outlets in the suites are limited. The bathroom is gorgeous with big towels and a rainfall shower head. Our luggage arrived in a flash and 30 minutes later, we were unpacked and ready to explore the ship. We found the ship to be in really good condition. Fabrics/Carpeting/window treatments all in very good shape. The wait staff was just fantastic and they really went out of their way to learn your name and your home town. Never once were we disappointed at the service but rather at some of the policies the line has about how to serve. Small things that made you scratch your head. For example, in the main dining room why, when your entree comes, is only the main protein on the plate? Every side must then be french served to your plate. By the time you had all your sides the main Entree was cold. Seemed like it would be easier for staff as well as the kitchen just to plate up the sides onto the individual entree plate. Overall the food was just ok. We loved La Terrazza and ate their as much as we possibly could. We were not alone in our disappointed in the main dining room, the staff really tried but often food came out under cooked or over cooked. We saw a lot of dishes going back to the kitchen on our few meals there. . Cold Food, bland food poor and a menu that honestly didn't flow well at all. This is a major opportunity for improvement for Silversea. Currently Silversea has the concept of "Slow Food" being featured in their marketing efforts, however no one on the ship knew anything about that at all. I think a class on that for the La Terrazza waiters would be helpful. Our biggest disappointment was the famed Relais and Chateaux experience at Silver Shadow's "La Champagne". The meal was ok- We were a bit hungry when we left, but more importantly the ambiance in that room is non existent. It appears to have been designed originally as a conference room - then turned into a dining room. Lighting runs down the entire center of Le Champagne spotlighting guest who happen to be sitting in the middle of the room. the lack of carpeting means loud footfalls when walking and sound just bounces. With a bit of redo on the decor it could be so much more pleasant. I will say that the lamb was great! Another oddity is the pool deck- they have a great lunch Bar B Que daily but only one menu per table. so it has to get passed around, Big problem? No, but easily fixed simply set with a menu at each place setting. We really didn't see any shows so I can't comment on the entertainment but most of the guests seemed quiet pleased. It would be awesome to share with the guests what movies were playing and the time they would start (perhaps a channel on the TV itself that had a schedule) Needless to say, we saw a lot of movies from the middle. Perhaps "on demand" would be considered. We caught the port lectures on TV and both the asian historian as well as the port lecturer were very good. As we set off to disembark in Tokyo, we felt that things were very well organized. That reception desk does an amazing job and they really keep on top of a lot of things. Kudos to them! So with a nice breakfast we departed to see a bit of Tokyo and to head to the airport for the long flight home. It's true that cruising with just 380 means there are no lines and you can truly relax. Overall a great trip and with some minor improvements this line has a bight future. Read Less
Silver Shadow Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 5.0 3.9
Entertainment 3.0 3.4
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.5
Family 2.0 3.5
Shore Excursion 5.0 3.9
Enrichment 4.0 3.7
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 3.9

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