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8 Helpful Votes
Sail Date: February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
6 Helpful Votes
Sail Date: March 2017
The whole cruise was great, although weather not perfect but that is no ones fault, our only complaints were the cost of the alcohol on board, wine is extortionate so hardly anyone on our table of 8 purchased wine at dinner, in 22 nights ... Read More
The whole cruise was great, although weather not perfect but that is no ones fault, our only complaints were the cost of the alcohol on board, wine is extortionate so hardly anyone on our table of 8 purchased wine at dinner, in 22 nights we bought 3 bottles of wine, The only other minor complaint was the lack of choice at dinner in the Britannia Restaurant, too many vegetarian options on not enough meat or fish dishes. The Kings Court buffet restaurant offered the best food we have ever experienced on a cruise but we do not like eating dinner in a buffet, or any other meal really but on this ship we did eat there more often because the choice of food was amazing. Our embarkation in Cape Town was chaotic to say the least as the computers were not working but we did not have to wait too long to enter the lounge where we had to wait to board but others had waited more that an hour or so to do so. We definitely think the Queen Mary is the best ship we have ever been on, before we have cruised with P & O and Holland America, the level of service and attention to detail was very good. Read Less
1 Helpful Vote
Sail Date: November 2014
We booked this cruise for the itinerary and enjoyed that. We flew to Shanghai the night before and stayed at the airport hotel. Slight problem checking in but it was fine for 1 night. The ship is showing it's age and could use some ... Read More
We booked this cruise for the itinerary and enjoyed that. We flew to Shanghai the night before and stayed at the airport hotel. Slight problem checking in but it was fine for 1 night. The ship is showing it's age and could use some sprucing up. The crew were preparing to leave the ship as their contracts were all up and a new crew was boarding in Singapore. The "old" crew was selected for oriental guest service and when Aussies and Yanks board, there were not enough bartenders or wait staff in the man dining rooms. Food also geared to oriental tastes. Overall a good trip, but not a great one. Read Less

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