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1 Helpful Vote
Sail Date: November 2018
We were only on the ship for 3 days thankfully. All announcements given in 6 languages. And on our 3 day cruise the muster drill was announced 3 times in 6 languages due to lack of attendance. Food was not good, On HA we eat in the ... Read More
We were only on the ship for 3 days thankfully. All announcements given in 6 languages. And on our 3 day cruise the muster drill was announced 3 times in 6 languages due to lack of attendance. Food was not good, On HA we eat in the dining room every night, on MSC we left the dining room first night and never went back. For the "every night option" on HA they have steak, on MSC noodles! No free movies in the room like HA and the staff weren't any where near as polite, friendly, helpful. BUT, the entertainment was fantastic. They did a condensed version of the Ooera Carmen and had a fantastic acrobatic show. The ship itself was decorated nice. The line at Customer Service was so long that it was well after 24 hours before I even tried to get in line to wait to exchange money. Read Less
5 Helpful Votes
Sail Date: November 2018
Shanghai embarkation took 5 hours. During this time there was no contact from MSC staff no announcements, help with language difficulties, no refreshments of any kind, a nightmare start. I realise the process not controllled by MSC but ... Read More
Shanghai embarkation took 5 hours. During this time there was no contact from MSC staff no announcements, help with language difficulties, no refreshments of any kind, a nightmare start. I realise the process not controllled by MSC but on the other hand just felt totally abandoned by them. The procedures / processes to get off at the ports seemed increasingly difficult, the paperwork, the queues, the long walks to the terminals themselves. Be prepared for these set backs. Even the excursions- the timings could have spread out their set off and return times so that their wasn’t massive queues to get back onboard after a hot tiring day, then 2 hours queuing to get back onboard. The food was not what I expected from MSC. Only 2 memorable meals on whole cruise and the rest mediocre. The onboard activities very poor. A few exercise classes at beginning and end of day. There was about 70 people attending craft class because there wasn’t really anything else as an alternative. Trying hard to think of some positives to bring to this review but at this moment.... Read Less
2 Helpful Votes
Sail Date: November 2018
Great itinerary ,Shanghai to Dubai, and beautiful ship. Ports were great except for Phuket where the locals were pests and we felt unsafe. Sshanghai, Singapore and Dubai were fantastic. Shore excursions too expensive, suggest you plan ... Read More
Great itinerary ,Shanghai to Dubai, and beautiful ship. Ports were great except for Phuket where the locals were pests and we felt unsafe. Sshanghai, Singapore and Dubai were fantastic. Shore excursions too expensive, suggest you plan your own activities at each port. entertainment was poor and amateur and repetitive. Buffet food not warm and same every day. No coffee or tea in dining room and have to pay for water. Service was poor and cabin not made up properly and on a timely basis. Staff not very friendly and not properly trained. We could not easily plan daily activities as information lacking and poorly communicated. Dance floors were small and traffic flow often went directly into dance area. Bands were OK but schedule for each group began at same time and therefor breaks at same time. Overall, many passengers were disappointed with this cruise and openly said so. After first week it was hard to see anyone with a happy face. Do not recommend MSC and would not take another cruise with them. Read Less
4 Helpful Votes
Sail Date: July 2018
Have cruised on MSC Splendida twice, both in Yacht Club, and being impressed by the good service in Europe I haste to return to see what's new as this ship is now deployed in China. There is not much changes in the hartdware part, ... Read More
Have cruised on MSC Splendida twice, both in Yacht Club, and being impressed by the good service in Europe I haste to return to see what's new as this ship is now deployed in China. There is not much changes in the hartdware part, less Chinese than competitor ships. Most staff remain, particularly the good butlers. Heard that about 20% of staff are Chinese speaking and this helps to keep the cruise experience in a traditional shape although all passengers are Chinese and announcements are in Chinese. Great Yacht Club service remains, really helpful butlers better than the fake butlers on Silversea for example. Newspaper at choice is delivered in an original photofax format. Free minibar and drinks. Yacht Club is of course a 'ship with in ship' facility with a lot of private, never congested spaces. The service is so attentive that one is escorted to cabin and on disembarkation, even to stateroom when back from excursion. There are only less than 200 YC passengers. The YC restaurant, L'Olivio was good in Europe and is now even better in China. Not only with additional Chinese dishes, real Chinese Chinese food, not American Chinese as on many ships. In 4 days we had twice lobster, and steak is served differently each occasion. Other delicacies include sucking pig and abalone. Best cuisine, perhaps even better than the declining and cost cutting Silversea. Production shows each and every night, very entertaining. Good singers too. This is a 4-day cruise going only to Fukuoka in Japan, but the ship itself is my and possibly everyone's destination. There were almost 8 hours on shore. Alas, the 4-night trip turned out to be 5-night due to typhoon in Shanghai, but everyone is happy. MSC has taken out insurance for every passenger and they can claim hotel or flight change costs if applicable. Passengers are offered free internet for one day to manage travel matters. The additional day is of course free, as was also the waived service charge. No one can complain. Yacht Club members are offered free limosine transfer, in good cars and good service. As an old MSC customers in Europe I am happy with this in fact upgraded service. I have reason to believe that MSC in China manages better than their competitors such as Princess. Read Less
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