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2 Helpful Votes
Sail Date: February 2019
Went on a far east cruise on the Celebrity Constellation. Firstly, our taxi didn't turn up to take us to the hotel for our overnight stay. When asking anyone from Celebrity Cruises they couldn't help us as they couldn't ... Read More
Went on a far east cruise on the Celebrity Constellation. Firstly, our taxi didn't turn up to take us to the hotel for our overnight stay. When asking anyone from Celebrity Cruises they couldn't help us as they couldn't speak English. (we werent the only ones this happened to) While waiting to check in and board ship in Shanghai, we was shunted from place to place with no where warm to sit. (it was very cold) The staff was amazing so no issues there what so ever !!! But the price on board ship was so extortionate. The WIFI and Excursions was so overpriced. If we hadn't got a drinks package in place, I have no idea what we would have done. The ship docked in cargo type docks in the middle of nowhere. So, if you didn't have an excursion booked then you had nowhere to go. We ended up taking two trips just to get of ship. $49 just take us to Danang for a 4-hr trip which got cut to 3hrs which was not good enough for the amount they were charging. We complained and got a 30% refund. The second one was Singapore night at a glance, which most of it was done on foot and cost a grand total of $99 each for 3.5 hrs long trip. They only had American dollars on boardship. They should have had the relevant monies needed for each port docked at. The food on board was mainly rice type dishes and stir fry, very little of anything English. And you need very long arms to get the things from the back in the buffet. Ridiculous to have to pay to go in speciality restaurants. ( Just my opinion) To top it off we had to wait in airport for our flight home for over 12hrs because of turn around. All in all, very disappointing as this was for our 30th wedding Anniversary and my Husbands 60th Birthday. we saved long and hard for it. A big let down !! Read Less
4 Helpful Votes
Sail Date: February 2019
40th wedding anniversary thought it would be a wonderful treat but it was very disappointing ship old, cabin tired in need of refurbishment. Fresh linen everyday but the towels small and grey, bathrobes I’ve seen better in a charity ... Read More
40th wedding anniversary thought it would be a wonderful treat but it was very disappointing ship old, cabin tired in need of refurbishment. Fresh linen everyday but the towels small and grey, bathrobes I’ve seen better in a charity shop. Dinner room San Marco service slow, food good Buffet, chairs were often sunken and need replacing, staff fun, food excellent. Public areas all good position sun beds taken before 9 in the morning, Outdoor cinema show films but it took on average 3 trys to get a seat, people lying sleeping oblivious to people wanting to watch a movie. Ports of calls hours from the alleged ports of call for example 2 1/2 hours from Bangkok. If you didn’t buy ab excursion then there was little or no information as to get anywhere. No maps given customer relation and shore excursions desk staff were unhelpful and abrupt Poor customer care in fact a total shake down Read Less
6 Helpful Votes
Sail Date: February 2019
We chose this cruise as part of a land/cruise package starting in Beijing. Embarkation at Shanghai was the longest we have ever experienced lasting over two hours. Passengers were being put through the priority lines regardless of Captains ... Read More
We chose this cruise as part of a land/cruise package starting in Beijing. Embarkation at Shanghai was the longest we have ever experienced lasting over two hours. Passengers were being put through the priority lines regardless of Captains Club status. Once on board we found that the items we preordered for embarkation had not been delivered. It was a disappointing start to the cruise but things did get better. The food in the Main Dining room was good albeit the menu was somewhat limited. By far the best food was found in Qsine and Sushi on 5. The lunch menu in the Ocean View buffet was very good with lots of specials going on such as lobster rolls. Unfortunately the evening menu was bland and repetitive. Our concierge class cabin was good and clean. However there was a metal bar above the bed that was irritating. I believe it once held cushions as a sort it head board. Our cabin attendant was average and on several occasions did the evenin turn down at 4:30 in the afternoon. Each time he removed our canapés before we had the chance to eat them! Apart from two shows the entertainment was average. As usual the production shows are over amplified and in many cases mimed us the “click” system. The Rock City show was an example where the cast yelled the rock songs at us rather than singing them. Less is more. On the plus side two shows were very good. The fairy tale show wad fun and the cast actually looked like they were enjoying themselves. The best show of all featured two Ariel artistes and acrobats/dancers. We like to attend the quizzes but the two activitiy hosts were extremely irritating. Shore trips were good but as this was Chinese New Year the locations were very crowded and we encountered a lot a jostling and pushing. Hing Kong in particular was extremely busy which ruled out a visit to the Peak. In addition many museums/places of interest were closed. Moral of story - avoid Asia at time of the lunar New Year. Disembarkation at Singapore’s was relatively quick. Read Less
8 Helpful Votes
Sail Date: February 2019
Chose tour because never had been to Southeast Asia. Lots of cities. Unfortunately, not much time in each city because of transportation time from ports to cities. Not the cruise's fault. As most people who have cruised know, ... Read More
Chose tour because never had been to Southeast Asia. Lots of cities. Unfortunately, not much time in each city because of transportation time from ports to cities. Not the cruise's fault. As most people who have cruised know, there's less quality and quantity with every passing year. Maybe because much less money coming from casino, bingo, and jewelry sales. There were very few people doing these on cruise. Had a cabin with a porthole. Porthole was so dirty on outside, we could hardly see out of it. Enrichment speakers, psychologist and speaker on Buddhism very good This ship is very old. Upholstery in buffet and cabin dirty and stained. Thought buffet might include dishes related to countries we were in. No such luck. Indian an Mexican stations every night. Several days with no bananas in buffet. No whole grain breads. Coffee and drink stations occasionally empty. Food in main dining room average. One night had a piece of fish so small, I ate it in 3 bites. Guest relations very helpful with issues. Cast shows with Celebrity entertainers were inappropriate for demographic of older cruisers. Took independent excursions. Celebrity's much too expensive. Heard people complaining about quality of Celebrity excursions. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose Celebrity as we preferred not to have the very formal nights that some ships have. We also loved the itinerary and we were not disappointed. We will definitely sail with Celebrity again in the future. The food and service from ... Read More
We chose Celebrity as we preferred not to have the very formal nights that some ships have. We also loved the itinerary and we were not disappointed. We will definitely sail with Celebrity again in the future. The food and service from the food and beverage teams could not be faulted. The staff in the San Marco restaurant were amazing and could not have done any more for us. The food and drink everywhere we went on the ship was faultless. The size of Constellation for us was ideal. We have cruised on larger and smaller ships but we now realise that this is our preferred size. We also loved the fact that aside from the buffet (which is to be expected), at no point did we feel that the ship was crowded. There was never an issue with sunbeds even on sea days and there is space if you do not want to be too close to others. The ship is a little old and this is noteable in places, particularly in the cabins but this did not put us off and the cruise was good value. The downsides that I would say are that the linen and towels in the cabin were worn and that is something that should be addressed. The linen was also not changed as frequently as we would have liked but if we asked then of course it was no problem. I don't know if this is an area where Celebrity are trying to cut costs. We had the Classic drinks package included and for us this was invaluable. I did also upgrade to Premium as I wanted to ensure we didn't have only a small selection of wines to choose from. In fact, wines were good but they did not have any of those on the lists and no French wine so I don't think this was worth it. We did drink the more expensive spirits as we could but could easily have stuck with the Classic package. We loved the coffee bar and this is something we have not seen on other ships we've been on. It was great to be able to go after dinner and have coffee and/or drinks and a nice cookie. Many nights, we did a takeaway and this was great too. All included in the Classic package. We did a couple of tours from the ship which were not great for different reasons but I think some of this was outside the control of Celebrity. My final point where I think Celebrity could improve is their communication. I was disappointed to find that whilst in Hong Kong you could see the new year fireworks from the ship and if we had known this we would most certainly have returned to the ship instead we hung around in town to watch. I also feel that it is a missed opportunity for the Captain not to communicate a little more to the passengers regarding what is going on when leaving port etc. There were no sail away parties which is unusual and there was not even an announcement to say we were leaving. On sailing into Singapore for example it would have been nice if there was a little information given. I sailed into New York on Cunard and it was so interesting having the sights pointed out and knowing when the pilot got on the ship, what was happening etc. but maybe this is just me. That said any negatives were most definitely outweighed by the positives. A great trip! Read Less
5 Helpful Votes
Sail Date: February 2019
Chose cruise because of itinerary and previous pleasant experience with Celebrity. On a positive note - nice cabin, excellent steward and friendly, helpful crew with the exception of shore excursion staff. However from the moment of ... Read More
Chose cruise because of itinerary and previous pleasant experience with Celebrity. On a positive note - nice cabin, excellent steward and friendly, helpful crew with the exception of shore excursion staff. However from the moment of boarding, incessant pressure to upgrade. Pestered to take out drinks package. If you have drinks package, pressure to upgrade to premium package. Constant pressure to upgrade dining package. Smoothie for breakfast? - $10 please! Mundane activities in daily programme - cycling in gym **Fee applies. Yoga class**Fee applies etc.etc Outrageous prices of drinks, internet and shore excursions. Shore excursion staff snotty and so far up their own backsides. Unhelpful to the point of being obstructive if not taking their tour. Little or no provision for independent travellers wanting to do their own thing ashore - scant interest/help/direction/maps on ports of call. Several so called city dockings in Vietnam and Thailand actually up to 3 hours travel from city with docking at an obscure cargo terminal with minimal onshore facilities - presumably Celebrity saving on docking fees and increasing pressure to use their shore excursions. Food choice repetitive. Meat and fish invariably overcooked and dry. Culinary highlights poached eggs, water melon and ice cream! Overall ship's appearance OK but a little tatty in some areas with tired/worn upholstery Comfortable recliners on sun decks. My second, and last, cruise with Celebrity Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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