5 Helpful Votes
Sail Date: May 2019
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, ... Read More
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, and the excursions were primarily focussed on historic locations along the route and culminated in attendance of the DDAY ceremonies at the American Cemetery near Omaha Beach. My review rating of 3/5 is only about the ship experience itself, compared with other mostly luxury lines I have cruised with before (Seabourn (SB), Silversea (SS), Hapag-Lloyd (HL), and Crystal, plus Oceania, and also compared with a prior, non-charter cruise we had taken on the Regent Voyager several years ago. I was informed in advance by a Regent expert that the facilities, food and crew on Regent charters would be the same quality as one experiences on non-charter cruises, so this gave me a chance to resample Regent after several years of absence to give them another chance, though my primary reason for booking was the special event. Short summary: Overall I give the ship, food and crew a 3.4 rating overall and would not be tempted to book more cruises with Regent absent unusual circumstances. Again, this is my rating only for the ship, food and crew, not the customized entertainment and excursion agenda, as we did not have traditional stage “entertainment” as is usual on board Regent (BTW the topical events on and off ship organized by the WWII museum were very good, no regrets there, 5/5, though the ceremonies on DDAY involved very tiring long lines, neither Regent's nor WW2 Museum's fault). Food quality, service, and ship condition were good enough, though with flaws, i.e., like several years ago. Food on SB and SS previously was better, and it was much better on HL (though the latter also charges a higher per diem). Details: SHIP, ambience and suite: uncrowded and comfortable, well-maintained and clean in general, but the ship is showing its age a bit. All the furniture (the bed, couches, loungers, etc.) were much more comfortable and softer (important for those of us with musculoskeletal problems) than on SB. We were in a basic deluxe window suite (no veranda) on deck 5, aft. It had around 300 sq feet including a spacious walk-in closet, mini-fridge (all-inclusive and customizable), couch, desk area, vanity table, and bathroom with separate shower and bathtub areas with two nice grab bars and a rubber mat. Moderate ship/structure negatives were: 1. Initially we had brown water and low water pressure during high demand periods (but this was fixed with some pipe and filter work within 24 hours of reporting it). Per other reviews, this has happened before in recent months 2. The bathtub plug did not work (a common problem in my travels, so I used my portable rubber bathtub plug) 3. No bedside charger (only available at the desk and vanity). 4. The decor is a bit dated and carpeting is faded or slightly spotted 5. The desk area had no storage above or below it other than 1 small middle drawer (space was occupied by the fridge, glassware storage, and a flat-screen on the wall), though there was some room on top. TV had nice resolution, with basic dining venue menus available, though it did not display the MDR (Compass Rose) daily specials (only the “always available” options), and excursions listed were inaccurate Unfortunately the destinations descriptions and enrichment lecture recordings ran in a loop rather than being available for on-demand selection, like they were on other lines 6. Bath towels in our suite were thin and scratchy the first few days (definitely not luxury, as hey were old and worn out), then some got softer and fluffier. 7. Although our cabin was thankfully quiet and peaceful, with no vibrations, the main auditorium area (called the Seven Seas Lounge) often had loud vibration you could not miss during presentations. 8. There is also no large, dedicated forward outdoor observation area like on SB (here, you had to stand on the mini-golf lawn). 9. Internet was slow most of the time, impossible at others, but this is just like on all other lines I have been on, and (if not on a charter like this one where internet was included), quoted prices were high. 10. DH also did not like that the only two hot tubs were right near the pool, i.e., none were in a more private area like SB offers, and access was already closed early in the evening, before it even got dark, so there was no option for post-dinner soaks at sunset. FOOD: We had a few good, properly prepared meals (lamb dish in the small Prime 7 venue, and a good spare rib BBQ over noodles in MDR). We also had good croissants (though not as good as on SB) and generally good breads with variety (except in the Italian venue in the evening) . The food was mostly disappointing, though there were many choices, e.g., there were “always available” options to accommodate a variety of basic American taste combinations. Salmon entrees are hard to ruin, but they managed to do so in the MDR, Compass Rose. Most food was overcooked, e.g., ordering something medium meant it would arrive well-done. Breakfast meat and cheese selections were mundane, but morning bacon was always very good. The all-day coffee bar was self-serve push-button style, like on Oceania and Holland America, and was neither luxurious nor good anywhere. Desserts were no better than several years ago, and what they described as “cream” parts tasted more like Cool Whip than real whipped cream). Cookies at the cafe and cafeteria venue (La Veranda) were always the same sugar-free or regular basics, and were not very tasty, with no change for 9 nights. The evening Italian venue (buffet plus ordered entree) meal, was unremarkable. Hamburgers and hot dogs at the pool grill and room service were overcooked. The final insult was the “special farewell dinner” that was advertised to pax by the CD during the day, so the MDR got packed and was so full we were even turned away, so came back an hour later. It turned out to just be a labor-saving 3 course dinner with 3 fixed entree choices of fish, surf and turf, or vegetarian. We ordered the surf and turf and despite sawing away with great strength, I could barely cut, much less chew, the rubbery pieces of freezer-tasting disgusting old stuff they called lobster tail. Entrees also arrived cold, with oil around the potato and veggies already globbing up into clumps. I rarely send food with animal protein back, but I did here. Unlike on other lines (SB, HL), where we gravitated to enjoying a luxury lunch on board that surpassed venues portside, on this ship I would have made a point of eating off the ship as often as possible for lunch and dinner. SERVICE: Our cabin stewardess was a fast learner, and with her less bright male assistant, did a good job cleaning and meeting our limited customization requests in a timely manner, as long as we spelled everything out (so we had no service surprises or initiative from her, but she was good at following instructions). I still do not understand why hard, unripe fruit was mindlessly brought to the suite (bananas and apples are ready to eat, but what do you do with a rock-hard unripe plum or pear on a short cruise?) Very important was that the Do Not Disturb sign was always respected. Laundry came back the same day, unfortunately much of it shrunk as personnel likely did not always follow the international standardized laundry tag washing and drying instructions. Many clothing items that had been washed on other cruise lines without problems, shrank here, despite no weight gain. Food venue crew were mostly Filipino, who definitely smiled a lot, but who seemed inadequately trained for “luxury” service. Most annoying (beyond irritating fiascos with major wine service delays and comprehension barriers) was that most had an unfortunate habit of incessantly interrupting dining conversations, just as they did several years ago (I had forgotten about it until now). They would charge up to the table determined to recite their descriptions of food items or to ask questions, without pauses or regard for whether people were mid-sentence or had just put food into their mouths, and with no apologies for interrupting. They just needed to get their speeches over with and move on. I really appreciate the subtleness of good waiters on HL or SB more, when compared with most of these waiters and waitresses. Though they were almost always hard-working, because they were understaffed (e.g., tables in venues were often uncleared or unset for more guests to sit down), I did not find them to be any better than on mainstream Holland America. I usually have better and more consistent service at Applebee’s or other chain diners in the U.S. I only ordered cocktails a couple times at bars (cosmo), and each time they came back barely cooled and poorly prepared. Front desk personnel were polite and helpful (e.g., Julie). EMBARKATION and DISEMBARKATION: embarkation took an hour, probably because everyone showed at the same time from pre-cruise tours. Disembarkation was organized well by Regent, luggage had to be out at 11PM the night before, and we disembarked by color coding. IN SUM, even knowing what I know, because of the event, I would have booked this charter cruise anyway, as we came for the event, not for the food. We did not perceive the service we received here as up to what we expect from a company that calls itself luxury, however, and did not find it better than several years ago on a non-charter cruise on the Voyager. So we will be reluctant to book Regent again for a regular cruise, and will not consider it unless it is for a special event like this one where we book primarily for the event. Perhaps there were problems because this was a charter cruise and, contrary to what we had been advised prior to booking Regent, there may actually have been both food and staff cost-cutting measures implemented after all, without cruise line admission (we are not sure if Regent received more or less payment per passenger on this charter, compared with non-charters, though our total per diem for the event cruise was high). Management and crew may have known very well that most pax were there just for the event and would not likely be back anyway, so cut some corners, but I am speculating. So for now, we will stick with other luxury lines for non-charter cruising. After I had booked this cruise I learned that SB Ovation also had a charter option added for DDAY for the Museum, and in hindsight I of course have to wonder if food and service were similar, or better on that charter, event-oriented cruise. If there is a choice in the future, I will likely opt for a ship other than Regent Navigator. Read Less
10 Helpful Votes
Sail Date: January 2016
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
1 Helpful Vote
Sail Date: July 2013
I will not review the ports as they are covered regularly by others. The company my wife works for chartered the ship for a special 6 day northbound Alaska cruise. We were 352 on a ship that is designed to carry 490. Don't know if ... Read More
I will not review the ports as they are covered regularly by others. The company my wife works for chartered the ship for a special 6 day northbound Alaska cruise. We were 352 on a ship that is designed to carry 490. Don't know if the line used the smaller passenger count to grant furlough to some extra employees, so some of my comments may not be applicable to a "normal" cruise. For example: our category B suite normally comes with a butler; we did not have one. In general, we enjoyed the cruise and the pluses outweighed the minuses by far. The ship itself is a strange looking vessel that i thought was less attractive than more traditional ships, but I know that beauty is in the eye of the beholder. Once aboard, the decor is pleasing and muted, with some areas looking well worn and in need of attention. Not shabby, but not up to snuff for an upscale ship. And that describes my overall feeling about the cruise. The cabin stewardess was efficient and friendly, but requests were handled as a one time event rather than a preferred, on-going request. In room coffee pods for example, were only refilled when we asked. We asked every day. The toilet had a bath and a shower, and superb toiletries by Bulgari. This opulence was balanced by the cheapest toilet paper I have ever used in my life. Sam's Club is better. Food was universally good and professionally served. Menu choices were adequate but not noteworthy, with some unusual items. Cruising in Alaska with it's famed seafood and the one night (only) lobster was offered... was Florida lobster. Why ? Also, In both restaurants the wine steward regularly offered refills of your chosen wine, but we had to ask for water or coffee refills almost every time we ate. Again... a mixed message. I know that other nationalities do not drink water/milk/coffee/soda during meals but this ship serves a predominantly American clientele for much of the year. Breakfast had a wonderful, bountiful, cornucopia in the buffet, with attendants to serve. But only one chef/cook to handle egg requests. Delicious but oh-so-slow. Two percent milk was provided for coffee in every venue. Cream was not available but the server would trot back to the galley to get half and half if one asked. 2 percent milk ? Now for the positives: I loved the small scale of the ship. Everything is near by and decks are served by the fastest elevators at sea. Never... Never ... waited more than 5 seconds for an elevator. The compact size allows public room placement to be a non-issue, and getting on and off the ship was a pleasure every time. The all-inclusive style used by Regent Seven Seas is a gift from the gods. Booze, soft drinks, shore excursions (some not all ), gratuities and the like are simply not an issue. Not once all week did I have to produce the cabin card to buy something. Not much of a gambler so the casino wasn't visited. Room service breakfast is full menu and full service. The attendant sets up a full height table with linens and silverware. Classy. The Captain and senior officers were visible and approachable every day. When was the last time a ship's Master approached you to shake your hand ? In my case, not once in 16 cruises, but it happened on Navigator. In closing, I reiterate that we enjoyed the cruise very much and would sail on this ship again in a heartbeat. Not sure it's worth the premium pricing, however, since there were hiccups in service.   Read Less
Sail Date: September 2005
Cruise: 9/16 to 24, 2005- Montreal to New York Overview We've gotten spoiled on our last two cruises, first on Windstar, then on Radisson. This was a jazz cruise, and featured the best entertainment we've ever had, on land or ... Read More
Cruise: 9/16 to 24, 2005- Montreal to New York Overview We've gotten spoiled on our last two cruises, first on Windstar, then on Radisson. This was a jazz cruise, and featured the best entertainment we've ever had, on land or on a cruise ship. It also featured great food and service. While the itinerary was not as exciting as our Windstar cruise from Nice to Lisbon, the ports were generally well handled, and we had a great time. Ship By modern cruise ship standards the Navigator, with 490 passengers, is a small ship. It never felt too small, and it was great never having to wait on line for anything. The Navigator is infamous for vibration in the rear of the ship, particularly the Portofino grill, and we're generally sensitive to movement. Joe never felt any vibration, Joan just a bit (but not enough to bother her). The ship was roomy and comfortable. Public rooms For a ship with so few PAX there were a surprising number of public rooms: two restaurants, Compass Rose (main) and Portofino (buffet and alternative), a large showroom (Seven Seas Lounge), a casino, and several lounges, both large and small. We didn't try the casino or the Stars lounge, but people seemed to be having a good time in both places. There were two lounges near the main desk: a cigar and fine liqueurs lounge (Connoisseur Club, too smoky for us!) and a lounge (Navigator) that served good coffee and tea at all times, and usually had cookies or hors d'oeuvres. That was very comfortable, even though there was no entertainment when we were there. We were never in the piano bar, Galileo's. Most shows were in the Seven Seas Lounge or the largest bar area, the Vista Lounge. Seven Seas was never overcrowded, so we were able to catch all shows we wanted to see. (In contrast, on the Celebrity Horizon, we had two or three times when we couldn't get into a show. The Vista Lounge had friendly bartenders, good hors d'oeuvres, and terrific bar snacks. It was the site of sever of the jazz concerts, trivia contests, afternoon tea, etc. A very pleasant place. Fellow passengers and family A good age mix, but mostly between 40 and 60. There were two young girls and one baby boy onboard-no other children. The clientele was probably 75% American, 5 percent Japanese (a group), and 25 percent British, other European, and Australian. The jazz theme probably resulted in a younger than usual mix of passengers. On this cruise there was no apparent kids' program. Fitness and recreation We're walkers, and we walked rather than trying the gym. The gym appeared to be of fairly large size for such a small ship. There were also lots of supervised mild athletics, such as morning walk, putting contest, ring toss, etc. There was a nice looking spa, but we didn't try it. One thing the ship lacks is a covered pool, and it was too cold for outdoor swimming. Dress Code and tipping There were no formal nights, three informal nights (jacket, but tie not required), and five casual nights on our eight night cruise. There is no tipping required or expected on Radisson. Best part of the trip A tossup between the food and the entertainment (both described below), with a slight nod to the food. The service and the friendliness of the crew were a close third, and we became very friendly with the assistant cruise director. This was a Jazz cruise, featuring Bucky Pizzarelli and an equally talented ensemble. We loved every minute they played. The jazz elevated this cruise's entertainment to some of the best we've enjoyed. The crew's show consisted of lip-synching, but was fun, anyway. I miss the native dances performed on some other (HAL) cruises, but the jazz made up for that lack. Their regular entertainers were also superb - their duo was perfectly respectable, even compared to the jazz greats. Worst part of the trip Disembarkation, both because we were sorry to have to leave the ship, and because things were so overcrowded that we posted a thread entitled "Chaos on the New York piers." There has to be a better way than to have two porters for 6 cruise ships. We were at the far end of the terminal, and there was NOBODY, and NO CARTS, to help with luggage. This is often a nightmare. The cruise lines believe the cruise is over, and they can focus on their arriving passengers - but disembarkation is also part of the cruise for the traveler, There were only three other things messed up on our eight day cruise, luggage delivery on embarkation, the Halifax shuttle back from the Public Garden (which was early, so we were on time and missed it), and the frequency of tenders in Bar Harbor, which caused us to miss lunch. That's pretty good for eight days. Embarkation Our ship arranged flight to Montreal went smoothly, we got our bags quickly, and met our transfer bus immediately. We were taken directly to the pier, and arrived at 10:50 a.m., which was too early to board. Our luggage was placed in a secure storage area, which subsequently caused one of the few problems on the trip. The line apparently forgot about the luggage, which didn't get to our room (after we complained) until about 4:30 p.m. We walked around Montreal, and got back to the pier at around 12:15. Embarkation was quick and friendly. We got our cruise cards, got a glass of champagne, left our carryon in the room (which wasn't supposed to be ready yet, and wasn't), and went to Portofino, where we had the first of many great meals. By the time we were finished, our room was ready. Accommodations These were the largest rooms we'd had on our seven cruises (300 square feet), and we enjoyed the roominess, the walk in clothes closet, the down duvets, the separate tub and shower: in short, everything. We didn't have a balcony, and didn't feel we needed one. The stewardess was attentive to our needs. The room was kept clean, and when we asked for something (ice, more shampoo, etc.) it arrived promptly. The towels and bathrobes were good, and the fruit bowl was kept filled. Wining and Dining The food in the dining rooms was so good, and so convenient, that we tried room service only twice, for breakfast. We made a special request for "crabs benedict", and got them on the second day (24 hour notice is needed) This demonstrated Radisson's willingness to honor special requests. While the crabmeat eggs benedict sounded better than they tasted, but the rest of the meal was superb. The hot things were hot, the cold things cold and everything in-between was just as it should be. Breakfast and lunch were served in the Compass Rose, but other food was available in a variety of locations. We had two lunches off the ship, on excursions in Prince Edward Island (Lobster) and Louisbourg, Nova Scotia (soldiers' fare). The remainder were at Portofino or, in one case, at the pool grill. In all cases, lunch was well presented, hot or cold as it was supposed to be, and delicious. There was always something exotic, and we like exotic. As for the service, the waiters practically fought over which one would carry our food to the table. . Dinners were even better than breakfasts and lunches: good choices, and steak, chicken, healthy and vegetable choices, and grilled fish were always available. We're not steak fans, but enjoyed "Italian steak house" nigh at Portofino. We had a second night at Portofino, for "A taste of Italy." The food wasn't as good as on other nights in Portofino and the main dining room, but who cared: we were having so much fun with the singing waiters and the hokey Italian songs. Don Vito's staff from the Diamond have arrived on the Navigator! The wine was abundant, freely poured, and delicious - and was, of course, complimentary. We had so much wine and port at dinner that our bar tab was zero. Open sitting was generally good, although we do see some benefit to fixed seating with the same waiter every night. We ate by ourselves, with people we met, and (once) at a randomly assigned table. If there was a down side, it was that meals started at seven, which is later than we like to eat on vacation. That, in turn, mean that the shows started very late for us: 9:30 or 9:45. We missed several shows, including some great jazz (see below) because we simply were too tired to go to such late (for us) shows. Ports and Itinerary Unlike our two weeks in the Western Med. Last year, this was not a "killer itinerary"; but it had some very pleasant ports. Montreal and Quebec were rainy, but we did enjoy a private (non-ship) tour of Quebec, and the Quebec Museum of Civilization was terrific. We took ship's excursions in Charlottetown and Sydney , but would have enjoyed either city without any excursion. Halifax is always fun, especially when you are greeted by Theodore the Tugboat as you enter the big harbor. We took a ferry across the harbor and back, saw the Maritime museum, visited the public garden (but, as noted above, missed the shuttle back to the ship because it left early), and walked along the waterfront. Bar Harbor was disappointing. We had reserved an independent tour, but ended up with a ship's tour because of the timing of our visit. The park was beautiful and we had a nice walking tour; but the tour guide and driver refused to let us off at a museum we wanted to go to. (WHY? ) We ended up walking up and down a typical New England resort town: every window a place to take your money. Typical tourist stuff, prices too high (and too similar - all the shops sold t-shirts for a price within $1.00 of each other, all the ice cream cost the same, all the sandwiches cost within $1.00 of each other) nothing special. We just missed a tender, had a 25 minute wait, then just missed lunch. (That's when we ate a good lunch poolside). All in all, Bar Harbor was the low point of the trip. Boston was a surprising high point. After living in Boston for three years, what could we do that would be interesting during a very short time in port? The answer was: plenty. We walked the Freedom Trail to Old Ironsides, had a great (free) tour of the ship, walked through the (free) museum saw a ($3.00) multimedia re-enactment of the Battle of Bunker Hill, then took an inexpensive ferry back to our shuttle pickup point. Great fun, and something we'd never done. Obviously, the Tourist Office of Boston AND the National Parks Service AND the U.S. Navy AND the MBTA have advised people working with tourists how to treat them Excursions We used ship's excursions in three ports. In Bar Harbor, we took a "Walking Tour with Cadillac Mountain". The tour was interesting and the view from the mountain gorgeous; but, as noted, it ended on a sour note when we couldn't get off the bus where we wanted to get off. We would have done just as well with lunch on board ship and "Oli"s. In Louisbourg, we planned on taking a cab from the ship to the fortress. The ship, however, docked at Sydney, so we had to take a ship's tour to get to the fortress. Our six person kitchen and garden tour was expensive but good, and we enjoyed the fortress very much. Sydney, itself, had some history and I'm sure we could have walked their historic district happily. We've saved the best for last: Anne of Green gables and Dalvay-by-the-Sea. We're big Anne fans, so we took the deluxe tour, which included a lovely tour of PEI National Park, lobster and mussel lunch at an old seaside "cottage" that is now a landmark hotel, and Green Gables. Joan dressed up as Anne, complete with red wig (with pigtails), calico dress, and basket of goodies. Wonderful. Entertainment Entertainment was the best we've ever had. The show room and Vista lounge were comfortable, the cast shows (six talented young people) and entertainers were fine, and the lounge players were excellent. This was all overshadowed by the special signature events of the cruise: this was a jazz cruise. And what jazz! Eleven jazz men and women, many of them famous: Bucky Pizzarelli, John Allred, Randy Sandke, Nikki Parrott, Calolyn Leonhart, and several others. There was jazz once or twice a day: in the showroom, the Vista lounge, and by the pool. Hot jazz, cool jazz, old and new, New Orleans, Chicago, and Memphis style. Soloists, big combos, small combos. Total saturation, after we hadn't been to a jazz concert in years. We loved every minute. What was best, the jazz performers were treated as passengers when they weren't performing, and we kept running into them: at dinner, around the ship, in ports. We saw them as people, not just performers. There was only one down side to the entertainment, as noted above. Because of the single sitting, the evening shows were uncomfortably late for us. Level of service Even better than the generally excellent service last November on Windstar. We can't wait for our next Radisson cruise, which (due to tight vacation schedules in 2006) will probably be in 2007. Tipping None is required or accepted. Disembarkation There were seven ships in the port of New York, so disembarkation was awful. See our post on "Chaos on the New York piers". We were comfortable, if bored, during the long, long wait to get off the ship. Final impressions Radisson has a reputation as a deluxe cruise line, and it fully lived up to the reputation. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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