3 Helpful Votes
Sail Date: October 2018
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and ... Read More
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and wondered if we were on the right ship. We weren't aware that the Mariner went through an extensive refurbishment last March. Quite a change in the MDR, not just in the general decor but with wait staff and cuisine. Special shout out for the wine pairing sommeliers. Now, don't get me wrong, the Mariner was always great, but it was now super. For years now we have listed Regent as our favorite line and the Voyager as our favorite ship. Sure wish we could scratch up the simoleons to book them more often and for longer durations. Cruise lines love to give romantic titles to their cruises, this one was "Havana Dreams, Panama Scenes". I suggest that it should have been the "Hurricane Dodger", LOL. When we left Anchorage, AK we were keeping an eye on a dying hurricane out in the Pacific off the Baja Peninsula in Mexico which had doubled back toward the mainland. Then we heard about Hurricane Michael moving into the Gulf of Mexico, which was likely to prevent us from visiting Cuba. Survived those okay and had an enjoyable visit in Cuba and the countryside there, a great transit of the canal on a beautiful day all the way but then, five days after the canal, we returned to the ship after touring Acapulco, Mexico and found a letter from the captain on our bed explaining that a big, already Cat 5, hurricane was dead ahead of us, Hurricane Willa, and another smaller one coming up from the south toward our present position at the time. In order to put some distance between us and Willa we turned southwest for a day or so then northwest. Eight days sailing non-stop between North America and Maui, 3800 miles, instead of the scheduled six days to cross from San Diego. Our captain had chosen the most prudent course of action which was to bypass the planned ports of Cabo San Lucas, Mexico on Tuesday and San Diego on Thursday and instead spend those days at sea navigating our course far away from the storm systems, with a new arrival into Kahului, Maui one day early for an overnight stay. On the way across the Pacific we learned of Typhoon Yutu, which was the largest yet in 2018, it had just hit Saipan and Tinian on the other side of the Pacific from our location. At that time the Accumulated Cyclone Energy, or "ACE," was by far the highest ever recorded, or using that criterion, it was the worst hurricane season on record since records began early in the 19th century. Our extra sea days were due to weather situations, the longest number of those we have experienced was nine and that was also due to an accident, a lady compound fractured her ankle so we had to turn back in order to get her off the ship for medical attention. All total we canceled two port visits due Willa, Cabo San Lucas, Mexico and San Diego, Ca, plus one port canceled at the last minute due to political unrest, Nicaragua. Out of that we gained two more "At Sea Days" and another day and a night in Kahului, Maui. Hey, I saw more flying fish that voyage than I've seen in years. But it was all good for us since we love sea days and life on board was exquisite due to Regent's fine service, cuisine quality and on board activities such as that involved with one of my favorite aspects of cruising, the enrichment lectures, particularly those addressing the theme of the voyage or aspects of the area of the world the cruise is taking place in like history, naturalism and geography. On this voyage we had two lecturers, Michael Scott, a botanist and historian and Lt. Colonel Bill Rothschild a NASA Rocket Scientist and engineer. Scott's presentations fit perfectly into the area of the world we voyaged but Rothschild's were very interesting as well. I think they spoke a dozen times each and I attended every single lecture, perfect attendance. Not to mention my sometimes twice daily hot tubs and the wonderful service from the ships pool bar. In a way this was a strange voyage, smooth seas and nice warm days all the way, yet we have were surrounded by hurricanes most of the distance. But all voyages can't be absolutely perfect. We did experience a few glitches, minor as they were. We planned on three formal nights which somehow got changed to two. But the last one they scheduled on the last night of the voyage, which was a port day preceded by six sea days. Nobody plans like that. Neither did they, toward the end they rescheduled the formal night to the last sea day, hurray. We almost always purchase pre-cruise and post-cruise hotel and transfer packages and so we did this time as well. On the pre-cruise hotel, which was part of the cruise package, they changed the hotel on us a few months before sailing, no big deal. But then a few weeks before sailing, after we had received the nice final formal cruise packet in the US mail, they flip flopped again and changed the hotel back to the original. Somehow we missed the email notice of the second change. So ended up in the wrong hotel. By the time we figured out there was something wrong we had already booked into a very fine room in the wrong hotel. Regent determine it was all our fault, so gave us a choice, stay in the wrong hotel and pay for it yourself or move over to the other one which we are paying for. We moved. On the post cruise hotel, the Royal Hawaiian in Honolulu, Regent was right on top of this and changed hotels for us when they discovered Waikiki hotels were just hit with a massive labor strike and the Royal was included. They got us into a very nice waterfront hotel that was not on strike. Good on them. In summation, I realize Regent's prices are pretty steep and going up, so are the other line's prices that we frequent. But you have to say this about Frank Del Rio (FDR)'s lines. The other lines seem to not only be increasing prices but also engaging in a commensurate ratcheting down of overall cruise quality. While at the same time, Regent is enhancing over all cruise quality. Read Less
12 Helpful Votes
Sail Date: July 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
2 Helpful Votes
Sail Date: July 2018
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first ... Read More
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first rate. The house wines are quite good, not low-grade stuff designed to push you into pricey upgrades. The specialty restaurants are just wonderful. I had a steak that was as good as any I have had in my entire life. The French food was absolutely perfect. I have only one suggestion for improvement. We love espresso coffee drinks and it seemed impossible to get fresh cream or half and half aboard. The ship's coffee bar uses box packaged super pasteurized milk products which are not as good tasting as the fresh cartons you buy in stores. Several times our shore excursions included shopping for fresh cream to put in our coffee aboard. This might be an inventory or storage logistics problem, but Regent should endeavor to fix it as it is the one thing that kept the shipboard food epxerience at a 9+ instead of a 10. I was going to try several different cruise lines to find the perfect one, but my Regent experience on my very first cruise has made that comparison shopping unnecessary. My future cruises will be Regent cruises for sure. Read Less
15 Helpful Votes
Sail Date: May 2018
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all ... Read More
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all the boxes for us! Cabin:We upgraded to a concierge Suite on the 10th floor. It was so spacious. We had a king size bed, walk in closet and even a sitting area. We had a bathtub with wonderful Loccitane products as well and even a balcony with enough room to have two chairs and a small table. Dining: The food was fabulous! We ate at all the options that they had! The pool bar had burgers, etc. Prime 7 has steaks and seafood. Compass Rose is open Breakfast lunch and dinner and has a great variety. And Sierra Mar ( My favorite) is italian and Chartreuse is French. I HIGHLY recommend making dinner reservations at Prime 7 and Chartreuse. These did book up on our 7 day cruise and the others are first come first served. ALL THE FOOD AND DRINKS were included. Not just the beer and wine but everything! Service: This was unlike anything I have experienced. Everyone that works for this ship is very nice and so accommodating. Pretty much anything that I asked for, they would make happen. For instance, we had a steward named Gregory that we met on the first day. He asked if there was anything that we needed for our room or mini bar. I asked for wine for the mini bar and he even asked what kind that I preferred and made sure that the mini bar was stocked with my favorite wine the whole trip. This was a nice touch. Ship: Was very clean, and very well appointed. It had a luxurious feel without feeling stuffy. Shore excursions: We did the Bering Sea- Crab Fishermans Tour in Ketchikan. I would HIGHLY recommend this! It was one of my favorite excursions that we did!!! Very informative and it was interesting to see what the day and the life of a crab fisherman would be like. We also got to see A LOT of bald eagles! Mendenhall Glacier and whale Quest in Juneau. Very fun! We got some great pics of the glacier and it was a beautiful day so it was nice to be on the water. We didn't get to see a lot of whales though. Venture to Glacer Point was amazing but I wouldn't not recommend to someone who doesn't like to walk a lot. It is a pretty far walk to the Glacier after the canoe ride but for myself who likes this, it was great! It was really cool to be soo close to the glacier. The Sea otters, Raptors and Bears, in Sitka was a little disappointing. We thought it was a little more like seeing Bears and Eagles in the natural habitat but it was more like visiting a zoo. We did see Sea Otters but couldn't get close enough to get good pictures. I do have to make clear that ALL the excursions were NOT free. There are a lot that are but those ones didn't really appeal to us. We were given a discounted rate but still, that was a little misleading. Overall, this was a great experience! It was an expensive cruise, but we felt that it was worth every penny! We are already looking forward to booking another cruise with Regent! Read Less
12 Helpful Votes
Sail Date: June 2017
We wanted a relaxing cruise with a luxury cruise line and the opportunity to explore a portion of Alaska while enjoying fantastic scenery. We were not disappointed. The embarkation and disembarkation were incredibly well organized. Our ... Read More
We wanted a relaxing cruise with a luxury cruise line and the opportunity to explore a portion of Alaska while enjoying fantastic scenery. We were not disappointed. The embarkation and disembarkation were incredibly well organized. Our penthouse suite (1014) and our butler (Irfan) were simply fabulous. The room was quite spacious with a wonderful balcony. The amenities were first rate and every detail seemed to be taken care (high end toiletries, walk in closet, binoculars etc). We eventually visited every dining venue on the ship. Prime 7 (steakhouse) and Signatures (French) both required reservations. Some reservations were made ahead of time and some during the cruise. Both restaurants were fabulous. Food was very above average...not necessarily the best I've ever had in my life, but definitely 5-star! We often considered upgrading to a higher end wine (for a price) but time and time again realized that the included wines (too many to list but excellent Chardonnay, Gavi di Gavi, Bordeaux, Chianti Reserve etc) were simply fantastic already. We enjoyed the numerous bars, lounges etc. A few times they got a bit busy, but we were able to get a drink by approaching the bar staff or going to the bar...in general though the bar staff did a fabulous job. We thought the shows (magician, dancers, singers) were simply awesome. The food choices and drink opportunities were endless and we never really found ourselves disappointed with any of the options. In Ketchikan we did the lumberjack show excursion. It was entertaining and quite funny. I'm glad it was free however. We also did the Cruise/crab feast excursion in Ketchikan. We were able to see bald eagles up close and eat more crab legs than we ever had in our lives. All part of the free excursion. In Juneau we did two separate excursions. The first was the complimentary glacier visit. We had 1 1/2 at the glacier which was enough time to hike to the waterfall (highly recommended). A single hour at the falls isn't enough time to accomplish this. Our second excursion was the $169 (?) whale watching in the evening. We choice this because it allowed us to do two unrushed excursions. The company that did this excursion was excellent. Professional and interesting with some food and drink provided. There were two disappointments with this particular cruise. 1. We couldn't cruise Tracy Arm due to the presence of ice burgs. Though another scenic "fjord" was selected instead. 2. We couldnt dock at Victoria due to high winds. Though disappointing, I saw both of these decisions as safety related and thus didn't "downgrade" Regent accordingly. We did this cruise with two other older (mid to late 50s) couples. We all generally agreed that the cruise was everything we could have wanted or hoped for. Negative comments related to petty things here and there but never rose to the level of disappointment for our experience as a whole. We are currently looking for another Regent Seven Seas cruise as we enjoyed this cruise line that much. I would definitely recommend them to my friends. Read Less
2 Helpful Votes
Sail Date: March 2017
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful ... Read More
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful cruise Director and always cheerful and accommodating. Marla is a fantastic conversationalist and so friendly and comfortable to be around. Anastasia is one of the most charming and sweetest service staff that we've ever met, and Rahul is super friendly and attentive. Our cabin was 376 sq ft plus a 76 sq ft balcony. It was well appointed. Our Butler was super. We finally figured out how to use a butler, by scheduling hors d' oeuvres at 5 every day, with Martini glasses for us and our friend for whom we purchased another cabin. We'd previously reserved our cabin liquor. The food on Mariner is spectacular. We felt guilty as we usually eat smaller portions and, accordingly, a lot of leftover food went back to the kitchen. Specialty restaurants are favorites; Signatures and Prime 7. Of the 5 cruises on Regent, on this one, we spent the most time on the ship, instead of taking shore excursions. Crew Capers, the last performance staged by the crew onboard, is always tearful, as it is done by volunteers, and creates a beautiful memory of staff and the last night onboard. Those memories will always be cherished. The only issue that we had was apparently as a result of the merger with NCL and a mis-communication of management orders. On Regent, cigarette and cigar smoking is permitted in the Connoisseur Club and one area of the pool deck. Pipe smoking is only permitted in the Connoisseur Club. I'd made friends with another passenger and we smoked cigars in the designated area of the pool deck. We were approached several times (in a very cordial manner) by bar staff on the pool deck that cigar smoking was not permitted. They were very friendly, but it was, nevertheless, a little intimidating and disconcerting. On the third approach, I showed the bar staff member the RSSC website and it's rules aboard Mariner, and he apologized and we were not bothered again. Unfortunately, that was the last afternoon on board. In July, we booked Explorer for two back to back Mediterranean cruises for a total of 15 nights starting late October, and we're looking forward to seeing Hassain and Anastasia again aboard Explorer. We'll have another totally fabulous experience aboard Regent on its newest ship. We've compared other cruise lines to Regent, and honestly feel that Regent is like our home away from home to us, though, as Lorraine says on the last night of the cruise; when we get back home, take a shower and drop the towel on the floor, we're a bit dismayed that there is no one there to pick it up after us : ) A very huge Thank You to Regent and staff for our wonderful cruising experiences! We can't praise you enough for such rewarding, exciting yet relaxing times aboard your beautiful ships. Vince and Paul Read Less
4 Helpful Votes
Sail Date: January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
107 Helpful Votes
Sail Date: November 2016
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". ... Read More
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". We made the decision to splurge and go all out for our 40th anniversary in November, 2016. We had heard many great things about Regent but, alas, we also heard from seasoned Regent travelers that they would no longer sail on RSS since it was taken over by Norwegian due to the "lack of service" that they were used to. We booked it anyway because other friends were still happy. We went in with our eyes open but we did not expect to be disappointed in the one thing we most looked forward to: Butler service. The ship is beautifully appointed and the cabin was large and perfect (except for a/c control). However, the butler did not meet expectations. The steward greeted us in our cabin a short while after departure with 3 of our 4 bags. He was surprised that we had not yet met our butler. (Not off to a good start.) Later in the evening, they finally found our lost bag and it was delivered by the long-awaited butler. He showed us around "some" the cabin and seemed pleasant enough. He did not explain any of the electronics and although the cabin supposedly included an iPad he never produced one. In hindsight, it might have been helpful for shipboard services (maybe even to contact our butler!!). It also included pressing which he never offered. Over the next 11 days, I do not think we saw him more than once a day on average. Even then it was quick and brusque. He always made us feel as if we were bothering him. I guess if you have a butler, then the steward does not come around so we basically paid for "super service" and got none at all. On the second evening, we ordered canapés (which are included in the “all-inclusive”) in our Penthouse Suite to go with the bottle of champagne that was in the Suite when we came aboard. He added crab legs to our order on his own initiative, but we graciously explained that my husband did not eat fish of any kind. The next night, he brought us shrimp. We are easy-going people – we rarely complain and are not very hard to please but this guy did not even try to learn our preferences and routines. As a secondary issue, his English was poor, he was very soft-spoken and he would not make eye contact – all of which made communication that much more difficult. Let me add that we once went to a "Sandals” resort where we upgraded to their butler service. We were assigned three butlers who were available to us almost around the clock. After the first day, they "knew" what we wanted before WE did. I expected pretty much the same kind of service from Regent - NOT. There were dozens of “little things” that led to my “3 star” rating - with the butler service being the biggest disappointment. Some other notables: The woman at the Destination Services desk did not smile for 11 days and was very rude EVERY time we asked a question. But the rest of the staff was awesome. The excursion team on the docks (especially Luke) went out of their way to accommodate us when there was a weather issue. (Luke knew us by name after the second day.) The wait staff was very friendly and tried to please although there were sometimes language problems. Ashley on the security team called us by name every day after about Day 3 when we came back on board - long before he saw our IDs. The bartender (Inna) at the pool bar not only remembered me but also remembered what I drink. So to these people, I give 5 stars. DINING: Disappointed by some and pleased by others. "Prime 7" did not live up to the hype. My hubby’s NY Steak was not edible and neither was my whole main lobster - on our anniversary night!! We decided to give them another chance and were able to get reservations for second night. This time, hubby had the filet and was quite pleased. "Signatures" steaks were even worse. We dined most evenings at Sette Mari and were never disappointed. The Veal Osso Buco they offered was the best I have ever had. We only had breakfast at Compass Rose one day because I sort of got turned off by finding a hair in my eggs. Ugh! We pretty much did breakfast and lunch at the La Veranda buffet. Hubby says they (which becomes Sette Mari in the evening) had the best Caesar Salad he’d ever had!! Overall the desserts looked beautiful but lacked much taste. EXCURSIONS: Some were just okay but a few were totally awesome. Our first tour was the "Swim and Ride the Dolphins" excursion in Cozumel. This was an unbelievable experience. I was not sure I would do it because I had read that the dolphins were not treated well in some facilities but that was SO not the case where we were. It was a beautiful marine aquarium and it was obvious that the trainers loved their work and that the dolphins loved them. Highly recommended!! Then came Belize – the "Cave Tubing" excursion. Both the cave tubing itself AND our bus tour guide (Peter) were 5-star. It was about a one-hour ride to the river and caves and this young man (speaking wonderful English) told us all about Belize, the city, the schools, the culture, it's history and its current political issues with Guatemala. Once there, we set out on a 40-minute walk along a beautifully-manicured trail through the jungle with another great guide who spoke flawless English. We were all carrying our large inner tubes but this was not an issue. For the one lady who did struggle with it, he carried her tube! Upon arriving at the river, we entered the water and sat in the tube. Only our behinds were wet (and feet from wading in). He tied the 8 of us together and we started "water rafting" down the river - very smooth, clear water with rocky bottom. The caves are not completely dark as there are a lot of openings and there was plenty of room between us and the stalactites. Again, the guide was very informative with lots of history regarding the caves. This excursion may have been the "highlight" of our entire 12 days. One additional comment: We are divers and the dive shops that Regent sourced were excellent. However, there were only two dive days offered on the cruise (one was "inclusive" but the other was not - we paid extra). There should have been more diving options in this world-class diving region. We only wish that we had done our own research (as some other divers did) and arranged dives in a couple of the other ports-of-call like Cozumel and Roatan!. ENTERTAINMENT: Regent had a company that did several song and dance shows that were truly Las Vegas-quality. They did a cirque de sole'-type show that was absolutely stunning. But this company only performed (I think) 4 shows out of the 11 nights. The rest of the entertainment was mediocre at best. Regent's shipboard band, though – which provided music for most of the shows and many lounge acts – was TERRIFIC!! Our biggest entertainment criticism is there was only one show per night with a 9:30 pm start. This was a bit late for many of us who had early dinner at 6:30 or 7:00 and then had an hour or more to kill before the program began. I realize that the Mariner is a smaller ship and it is not practical to have an early show and a later show as many of the larger ships do, but on several occasions we decided to “call it a night” after dinner with wine and did not stay up for the show, especially if we had an early excursion the next morning. A word about the wines: We are wine-lovers and the selection of “house wines” was quite good – and plentiful. The restaurant staff and wine captains (especially Roderick in Sette Mari) were generous and helpful. The “Reserve” wine list was phenomenal and the mark-up on those additional-charge wines was very reasonable. The Spa: Canyon Ranch generally runs a good operation but the Mariner’s people were not up to snuff. I had a massage on our anniversary morning with a masseuse who didn’t shut up for the entire hour – most of her chatter trying to sign me up for the NEXT massage. My husband’s masseuse was OK but nothing special given the $195 cost for an hour. In hindsight, we wish that we’d used the ship credits we spent with them for more wine upgrades! :) To sum up - I give the butler a 1-star, the restaurants a 3-star, most of the excursions a 3-4 star (with exceptions to the two noted above) and a 5-star to most of the crew. Would I do a Regent cruise again? No. Would I do Regent’s butler service again? ABSOLUTELY NOT!! While the overall experience left us with some nice memories, there were sufficient negatives that we will look at other “all-inclusives” for our future cruises. Read Less
80 Helpful Votes
Sail Date: October 2016
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
81 Helpful Votes
Sail Date: September 2016
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our ... Read More
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our embarkation in New York was unfortunately delayed by local officials not opening up the security process at the announced time. This was not Regent's issue, but rather the problem of the local representatives not having the coordination of the embarkation process started when the first guests arrived. We were in line for an hour and we were in the second or third group to be transferred to the ship. That begs the question, how can a ship with only 700 passengers take an hour to process guests onto the ship? The two year old furnishings in the Seven Seas Suite were worn and stained with the sheer curtain torn in two locations. The carbon steel fasteners on furnishings on the expansive balcony were rusting as they were not of the quality that can be put into marine environments. While the public areas of the ship were well maintained, we found the work out facility disappointing as the equipment was not fully connected to media outlets and the equipment was worn in appearance. We did enjoy the meals in La Veranda/Tutta Mari, Signatures and Compass Rose. Unfortunately Prime Seven was not as exceptional as advertised. Service onboard the Mariner was excellent and it seemed that every request was anticipated. The most disappointing aspect of the New England/Canada Cruise were the shore excursions and time in port. We were originally scheduled to dock in all but three ports, but the dock was taken in two additional ports by the Norwegian Dawn of Regent's parent company. This resulted in delays getting ashore through tendering which often took a full hour away from our time in port. When we did get a berth in Quebec, we were berthed at a dry goods loading port, not the cruise ship port in the old city of Quebec (Very Disappointing). While we anticipated a "Six Star Cruise" as advertised by Regent Seven Seas we did not get what we believe was even a five star cruise. Hopefully this is an anomaly for Regent, but our vacation time is rare and when we get away for ten days we want and expect to get the value and luxury we pay for, unfortunately Regent Seven Seas disappointed us in terms of value and we are cancelling the cruise we have scheduled on the Regent Seven Seas Explorer for next year. Read Less
7 Helpful Votes
Sail Date: June 2016
Amazing Cruise from pre-cruise accommodations to post cruise trip!! My husband and I had never been on a cruise beforehand. My husband said he would never go on a cruise except to Alaska, so since it was our 40th Anniversary, we ... Read More
Amazing Cruise from pre-cruise accommodations to post cruise trip!! My husband and I had never been on a cruise beforehand. My husband said he would never go on a cruise except to Alaska, so since it was our 40th Anniversary, we researched the different options available and decided to book with Regent. My husband did not want a large ship and I did not want a small ship, so we compromised on Regent. We are both glad we did. The entire experience was phenomenal! We liked the fact that the cruise was all-inclusive. This included most shore excursions, liquor, except premium brands, room service, all tipping, plane fare and pre-cruise accommodations at the Four Seasons in Vancouver. The ship was great - all rooms had a balcony with lounge chairs, blankets and binoculars. The staff was fantastic, many different nationalities, but all super friendly. Our room #955 was a good size with a large closet, nice bathroom with shower, vanity, tv with unlimited movies, very comfortable bed, refrigerator stocked with beverages of your choice. There were daily nattated lectures about the cities we would visit, card and board games, ping-pong on the upper deck, pool and jacuzzi, casino and theatre with evening performances, daily tea time with sweets and wonderful tea. All of the restaurants were outstanding, we never had a bad meal. All of offshore excursions were educational and fun and exciting with fantastic guides. Ketchikan was wet but fun to walk Creek Street. In Juneau, we did the Whales, Glaciers and Rainforest Trails which was challenging going up and down through the forest following part of the trail the gold prospectors followed. We also did the Tracy Arm & Endicott Fjords. In Sitka, we visited St. Michael Cathedral where you could see the beautiful artifacts from the early Russian settlers and it is still used today by the Russian Orthodox Church, The Sea Otter and Wildlife Quest and Ocean Raft Adventures where we wore Baltic Sea suits to ride the raft as we travelled the area. We also had a great time on the Tracy Arm and Endicott fjords. The weather was not great, in the mid 50's with rain, but we were well prepared with clothing. The Denali post-cruise trip was unbelievable ! Fantastic tour director Tracy Wimmer and bus driver, Rose Johnson. Accommodations at the Hotel Alyeska were fantastic, Grande Denali Lodge was not as elegant but okay. We stayed at the Sheraton in Anchorage the day before departure. The room and hotel were dated but the rooms were large and clean. The brunch was okay, but after the amazing food on the Regent, not much could surpass that. Read Less
3 Helpful Votes
Sail Date: May 2016
We took this trip as a multi-generational family with participants ranging from 17 to 70. Very few children or teens on this cruise. Age definitely leaned toward seniors. The ship was luxurious. Lots of active excursions made the trip fun ... Read More
We took this trip as a multi-generational family with participants ranging from 17 to 70. Very few children or teens on this cruise. Age definitely leaned toward seniors. The ship was luxurious. Lots of active excursions made the trip fun for all age ranges. Speciality restaurants were great. The staff was genuinely nice. It was a great way to see the beauty of Alaska. Cruising from port to port in Alaska was more impressive than cruising the Caribbean as you are never far from the shore the views are simply breathe taking, especially the Glacier. Anyone looking for teen or children club environment will be disappointed as there are not enough participants to make it work. But excursions and on-demand movies will keep most kids happily entertained. Evening entertainment was good. Cirque style dancers were amazing. The piano bar was a great romantic get away for adults. The pianist was just the greatest guy ever and now has me hopelessly searching for piano bars back in LA. The bar made fabulous cocktails, especially martinis. My husband and I would not hesitate to sail on Regent again. My teens and young adult children....probably not. But this is no fault of the cruise line. Read Less
13 Helpful Votes
Sail Date: May 2016
Regent Seven Seas on the Mariner cruise from Vancouver to Seward,Alaska was outstanding--could not ask for more! We ( six young seniors) took the Regent Seven Seas from Vancouver to Seward, Alaska! Must say the staff and crew are there ... Read More
Regent Seven Seas on the Mariner cruise from Vancouver to Seward,Alaska was outstanding--could not ask for more! We ( six young seniors) took the Regent Seven Seas from Vancouver to Seward, Alaska! Must say the staff and crew are there to ensure you have great time. They literately do not say “no” to your requests! Ship: It was the right size for the 700 passengers-- never felt crowds or any lines. Regent is very organized loading and offloading passengers from and onto the ship. During offloads, they have someone at every corner to ensure you get where you want to be. That includes Canada and US customs on going at the same time! The ship is very good conditions. Saw a prior write up of wear. But we did not see any wear at all. Very clean and well kept ship. Cabin: Excellent! Just as the description in all the brochures. Spotless-very clean, well-supplied with everything to include a fresh fruit bowl every day. All items well stocked continuously. Even our liquor needs were provided as required. Dining: Excellent! The Prime 7 and Signature restaurants match or are better than any top restaurant in Dallas, TX. Shame we could only eat there once each. The other two restaurants are very- very good. At times, they serve the same food prepared for Prime 7 or Signature. The service was outstanding and very friendly -always had someone ready to provide service to your table. We never had a problem getting a table for our six travelers. Breakfast was a large buffet that also had a grill for eggs, cooked the way you wanted. There is even a coffee bar for those early risers. Services: Cannot say enough of the very friendly and supportive crew and staff. They answered every question we asked or took you to someone who could. There is a daily newspaper and TV broadcast of all activities and events and instructions on how to do “everything! Point of examples: (1) First night – ask for whisky and vodka for our suite—they brought us a large bottle (fifth) of each to the cabin! (2) Our group of 6 travelers wanted a quite dinner –so we requested room service for the food for all of us in one of the penthouse suites. The staff brought us menus and took our special requests and delivered it all on time! We had a great time feasting, drinking and telling ole stories! Port and excursions: All port and excursions were very organized and well executed. Never were in any crowds or waiting lines. All the excursions we were on were highly enjoyable with every experienced and educated staff and leads. We will go again--- and again! Read Less
Sail Date: June 2012
I will try not to be too long, but I wanted to submit a thorough review for all those that are considering a first Regent cruise. There are some things I didn't know but wish I had, and I also want to review the ports and excursions ... Read More
I will try not to be too long, but I wanted to submit a thorough review for all those that are considering a first Regent cruise. There are some things I didn't know but wish I had, and I also want to review the ports and excursions as most were very enjoyable. First, we booked directly through Regent. Our experience was less than we expected from a luxury line who promised great service--just little errors and mix-ups here and there that could have been avoided. Apparently, they are well known for having less than perfect internal systems and it is very useful to have a travel agent who is very familiar with Regent. Also, as I didn't know before, most agents will give you some onboard credit to spend, which is always nice! Our airfare was included with Regent, and I wasn't aware at the time of booking but you can elect to take a credit and book your own airfare OR at least do airfare deviations, which I probably would do next time. We had no problem, but we could've had a non-stop flight home if we had deviated which would have been much nicer than our connection at JFK. We were on a 7-night Western Mediterranean cruise sailing from Barcelona to Rome. We had an included one-night stay at a hotel in Barcelona and all transfers are included. Again, you can request to receive a credit and book your own hotel and transfers. This probably would have been good, especially if you wanted a specific hotel or non-bus transfers. We didn't have a problem and all the Regent folks in Barcelona were helpful. They sold us a day tour to Montserrat and then transferred us to port around 2:30. If you don't buy the tour, you are still transferred as agreed. Finally, we were on the Mariner! She is a lovely ship and we were received quickly and with a glass of champagne. As soon as we boarded they announced that our suites were ready, so we proceeded to Suite 730, mid-ship. We were very pleased with the size and location. There is a bathtub/shower combo in this suite, which is unusual (most of them have been updated to a shower only). The combos are very short and my 6'3" husband had quite a time trying to shower, so request a shower-only suite if you want one! We dined in Compass Rose the first night and two additional nights and always found it delicious with very good service. The wines and other drinks were fine with us; we always could find something we liked very much. We tried La Veranda several times for lunch and dinner and found it to be hit and miss. We felt it the food quality was a little spotty here, but we always found something we liked and the service was always wonderful. The cheese selections were a particular highlight. We had room service breakfast every day and sometimes for dinner and it was good, not great. A couple of times things were forgotten, but it was quickly remedied. Prime7 was by far our best dining experience. The steaks were delicious and there were many delicious sides from which to choose. We found most of our excursions very enjoyable. Our first, to Marseille, was disappointing because it was on a Sunday in traffic with very few shops open on a gloomy day. Probably will not need to go back there. However, Monday's tour, "WINE TASTING AND PROVENCAL HILLTOP VILLAGE" was very nice. Yes, it was as part of a tour bus, but those hilltop villages were beautiful and the winery was a great experience. We went back to the ship at lunch and lounged by the pool (there was always PLENTY of room) and watched sailboats off Saint Tropez. Tuesday we took "JEWELS OF THE COTE D'AZUR - NICE, EZE, MONACO" and it was very nice. It was a long one and we wondered if we'd like it that long on a bus, but the area was so wonderful and our tour guide so good that we had a great time. Monaco is one of the most beautiful places I've ever been. Wednesday we were docked in Livorno and I scheduled a private tour outside Regent (RomeCabs: they are excellent!) to take us to Pisa and Florence. It was a highlight and I'm glad we took a car instead of worrying with the herd in all that traffic. Thursday was "POSITANO AND AMALFI" and we actually only made it through half of this one before heading back. It was a tender port, so we were really exhausted after tendering to the port then taking a water taxi back and forth to Positano. We just didn't have any energy left for the Amalfi portion after all that. Friday we did "ANCIENT POMPEII" and were delighted with our drive to and tour of Pompeii, complete with guide and headsets. Pompeii was crowded so it was really nice to have a guide and headsets so you didn't get too lost. After that, we went back to Sorrento and enjoyed a wonderful local meal. We could definitely go back to Sorrento! It is hard to articulate that "extra something" that Regent provides. It's little things like them always providing staff outside the ship when docked or at the pier in case of tender, smiling and ready with cool water or fruit punch. Also, there was only one lunch that felt somewhat crowded, but that was the only crowded dining experience we had. There were always plenty of chairs around the pool and we were usually alone in the hall and with only a couple handfuls of people in the Observation Lounge after dinner. We had a great time and found Regent to uphold its end of the bargain as far as service and comfort go. So...would we ever go on Regent again? It would depend on the itinerary, but probably. They would at least always be in the top of the short list. Since the excursions are included, Regent may not make sense if you want to schedule your own tours. Yes, the suites are very nice and food is better than average cruise fare (but not always excellent). However, I think, unless money is truly no object, you would be smart to check in detail the pricing of other luxury lines before making a decision on Regent. This is true especially if you don't desire the inclusivity of drinks and excursions. Read Less
1 Helpful Vote
Sail Date: September 2011
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and ... Read More
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and merited the extra cost, there were some surprising negatives also. Food varied from acceptable to excellent, with the exception of the Signatures restaurant - pretentious menu and average to poor food! The main restauarant was great for couples with lots of tables for 2 by the windows! The food was often great - lunches in the main restaurant were particularly unusual and excellently flavoured; also the portions were not too big which is great at lunchtime. Occasionally, however, there were some very odd and definitely second class offerings - one afternoon tea, the only sandwiches were cheap potted meat or jam (I haven't been offered a jam sandwich since I was a child when it was definitely food for the poor!!!) The upsides first:- Wonderful cabin - spacious, well-equipped, good balcony, beautifully furnished. Some things we particularly liked were the curtained area for sitting, separated from the bedroom - this allowed me to get up earlier than my husband and to read and use the balcony without disturbing him!; the walk-in closet with lots of hanging space and drawers; big bathroom with very big shower area, lovely toiletries and lots of space. (We had a cabin with only a shower and this gives you lots of room if, like us, you do not want a bath. Great staff - friendly throughout the ship, including the officers; nothing too much trouble; efficient and helpful. Even the tour staff were good and this is often one area where cruise ships are poor!! Lots of space in the ship - no queues for anything, even the buffet restaurant had lots of tables whenever you wanted to eat. The ship felt quiet and uncrowded throughout the cruise - very relaxing. No attempts to keep selling to you, which is unusual - no photographers constantly in your face trying to take photos and sell them to you, no pressure to use the shops. This is all in line with the fact that everything is included so you don't constantly have to show your cruise card. At the same time, the staff were great in keeping you supplied with food and drink - no need to chase them at all. It makes for a very relaxing time. Tours were good - no feeling that, because they are free, they are a lesser class than those sold on other cruise ships. Ports of call were all great - some a bit busy but that is the only possible negative, and is not RSSC's fault!! Downsides:- The tours were all early morning and nearly all scheduled at similar times. This made a few issues - overcrowding and lines waiting to disembark. The worst point, however, was that the mealtimes were not adjusted to take account of the tours. So, the restaurant was only open in the morning as you were reporting to the tour - you could only have a sit-down meal if you were staying on the ship! You had to use the buffet (sometimes cold food!!) or have room service which was often the only practical option. Similarly, you had to rush back at the end of the tour if you wanted to be served because many of the tours ended at 1.00-1.15 and the restaurant closed at 1.30. Even the buffet closed at 2.00 so you could not have a look round the port after the tour if you wanted to eat. There was always room service but that always takes time to order and receive, and the choice is limited. Generally, the availability of food was the poorest I have come across on any ship. Apart from room service, there were gaps in the morning and afternoon where you struggled to find food. This meant you had to keep an eye on the time to ensure you did not miss a meal - not what you want on a cruise. One morning we got up at 9.00 (hardly sleeping in!!) and found only one place we could eat cold food!! It would be nice when you get back to the ship to find cold drinks and cold towels available - they do this on Celebrity which is a cheaper option. A bit galling to be moored next to a cheaper cruiseline and seeing them being regaled with cold towels!! The public areas looked a bit tired to us and no wow factor. Downsides may sound a bit picky but this cruise is expensive and is meant to be top class so I think you should expect excellence! Overall, a very good experience but I think RSSC should travel on some other lines to see how it could be improved to 5 star all round Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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