Sail Date: December 2012
The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very ... Read More
The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very good wine selections -There appears to be no enforcement of the dress code in the dining rooms. We have seen people wearing jeans with holes in them and T-shirts. We feel this is disrespectful when the dress code is Casual Elegant after 6:00. -Attentive bar service and wait staff -The waiters (mainly Filipinos) call us "Ma'am/Sir" to both my husband and me, which is becoming offensive. In other words, my name is "Ma'am-Sir". If I could be addressed as "ma'am" that would be good! Other people are noticing this also. -Most all soup has a lot of cream which for us makes it very rich tasting and fattening! -Breakfast time the food has arrived cold and items like pancakes, waffles and toast are hard and dry with the French Toast being the exception, which is delicious. -We love the different sorbets daily. Wonderful! And we have become addicted to the French bread! The food aboard is generally very good. Signatures Restaurant -Great ambiance and excellent service -My lamb chops were too pink, I sent them back and came back too tough to eat -Keon in Signatures is excellent. Called us by name the entire evening and was very professional and attentive. Prime 7 Restaurant -Wonderful atmosphere and service. -Food selections were very good and tasted good! La Veranda: -Very informal and a grazing buffet daily for breakfast and lunch. Food always the same with a few variations in salads and desserts. It's nice to sit on the veranda in the back of the ship when the weather is calm -Different pasta selections daily and made instantly to your request -In room service is on time, friendly pleasant service and is usually warm -Kirti, waitress, is excellent. Did not call us Ma'am/Sir. Friendly, efficient, darling. Head Somelier-Daniella is excellent. General: -On embarkation day it was an easy check-in, BUT no one to escort us to our room and show us where everything was and how it works. On Day 12 of the cruise we found out there is a navy blue Regent bag for us to have? use? If it had been left on the bed with a note the day we arrived we would have known. -Team Trivia--Disappointing because the same team wins daily. Evidently (but not certain) they have been aboard since Europe and have had heard some of the questions before. -We can tell the staff is willing to please and learn what can be improved -We came back from a muddy jungle trek and our shoes were dirty and muddy. It would have been good to have had someone with a hose or bucket of water and a brush outside at entry for all shoes to be cleaned before entering the ship. A lot of mud was brought into the ship. -Waiting for shuttle buses and tenders for tours is not a good system. We waited over a half hour one day for our number to be called. Generally the tours were quite good. -We have been happy with the evenings' entertainment. A nice way to end the day. -It would be helpful if each night's dining menu were published in the Passages. Overall, we enjoyed this cruise and recommend the cruise line. This sailing had a lot of cruise days which we like. The ports were nothing to speak of except in Manaus in the Amazon and into the Caribbean. Sometimes the port calls were not long enough. Read Less
1 Helpful Vote
Sail Date: September 2011
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and ... Read More
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and merited the extra cost, there were some surprising negatives also. Food varied from acceptable to excellent, with the exception of the Signatures restaurant - pretentious menu and average to poor food! The main restauarant was great for couples with lots of tables for 2 by the windows! The food was often great - lunches in the main restaurant were particularly unusual and excellently flavoured; also the portions were not too big which is great at lunchtime. Occasionally, however, there were some very odd and definitely second class offerings - one afternoon tea, the only sandwiches were cheap potted meat or jam (I haven't been offered a jam sandwich since I was a child when it was definitely food for the poor!!!) The upsides first:- Wonderful cabin - spacious, well-equipped, good balcony, beautifully furnished. Some things we particularly liked were the curtained area for sitting, separated from the bedroom - this allowed me to get up earlier than my husband and to read and use the balcony without disturbing him!; the walk-in closet with lots of hanging space and drawers; big bathroom with very big shower area, lovely toiletries and lots of space. (We had a cabin with only a shower and this gives you lots of room if, like us, you do not want a bath. Great staff - friendly throughout the ship, including the officers; nothing too much trouble; efficient and helpful. Even the tour staff were good and this is often one area where cruise ships are poor!! Lots of space in the ship - no queues for anything, even the buffet restaurant had lots of tables whenever you wanted to eat. The ship felt quiet and uncrowded throughout the cruise - very relaxing. No attempts to keep selling to you, which is unusual - no photographers constantly in your face trying to take photos and sell them to you, no pressure to use the shops. This is all in line with the fact that everything is included so you don't constantly have to show your cruise card. At the same time, the staff were great in keeping you supplied with food and drink - no need to chase them at all. It makes for a very relaxing time. Tours were good - no feeling that, because they are free, they are a lesser class than those sold on other cruise ships. Ports of call were all great - some a bit busy but that is the only possible negative, and is not RSSC's fault!! Downsides:- The tours were all early morning and nearly all scheduled at similar times. This made a few issues - overcrowding and lines waiting to disembark. The worst point, however, was that the mealtimes were not adjusted to take account of the tours. So, the restaurant was only open in the morning as you were reporting to the tour - you could only have a sit-down meal if you were staying on the ship! You had to use the buffet (sometimes cold food!!) or have room service which was often the only practical option. Similarly, you had to rush back at the end of the tour if you wanted to be served because many of the tours ended at 1.00-1.15 and the restaurant closed at 1.30. Even the buffet closed at 2.00 so you could not have a look round the port after the tour if you wanted to eat. There was always room service but that always takes time to order and receive, and the choice is limited. Generally, the availability of food was the poorest I have come across on any ship. Apart from room service, there were gaps in the morning and afternoon where you struggled to find food. This meant you had to keep an eye on the time to ensure you did not miss a meal - not what you want on a cruise. One morning we got up at 9.00 (hardly sleeping in!!) and found only one place we could eat cold food!! It would be nice when you get back to the ship to find cold drinks and cold towels available - they do this on Celebrity which is a cheaper option. A bit galling to be moored next to a cheaper cruiseline and seeing them being regaled with cold towels!! The public areas looked a bit tired to us and no wow factor. Downsides may sound a bit picky but this cruise is expensive and is meant to be top class so I think you should expect excellence! Overall, a very good experience but I think RSSC should travel on some other lines to see how it could be improved to 5 star all round Read Less
Sail Date: May 2010
This cruise was from Venice to Istanbul for 14 nights which included Split(Croatia), Santorini, Crete, Egypt, Israel, Cyprus, Rhodes, Kusadasi and Istanbul(Turkey). Our great experience on Regent's Paul Gauguin some 2 years ago ... Read More
This cruise was from Venice to Istanbul for 14 nights which included Split(Croatia), Santorini, Crete, Egypt, Israel, Cyprus, Rhodes, Kusadasi and Istanbul(Turkey). Our great experience on Regent's Paul Gauguin some 2 years ago sailing around the islands of French Polynesia was also a key factor in selecting this cruise. As such the Paul Gauguin cruise created a bias within us as to what our expectations of the Seven Seas Mariner were. I shall begin and say that overall the cruise was amazing and all the tours we took were very well done and organized. The coaches were only 50% - 60% full and on all our tours the guides were very good to excellent. It allowed one to see many different cultures and history. It was very well organized and the crew were extremely efficient, polite and made sure everything was done correctly. Regent definitely have the best cabins. Large, spacious, the walk in robe is just brilliant and the bathroom permitted two(2) people in there at one time. Everything was well maintained on board, the majority of the crew were great, service in most cases was very good, the provisioning of bottled water for the land tours was well received but for some reason there was something not quite right and the atmosphere was not the same as on Paul Gauguin. The crew were absolutely great especially cabin steward(Jade), Sylvester & Jaimee(Verandah), Mehendrah and his staff in Horizons Bar, The Polish entertainment duo in Horizons, the sommelier who made sure our wine was correct every evening(Signatures & Prime7) were brilliant. The on board tour staff who were brilliant in making sure everything went to plan. The only concern we had was that we thought the eastern Europeans (generally) were not as friendly or relaxed as the Phillipino crew members. We have noticed this on other vessels with other cruise lines we have been on. We also felt that the Verandah restaurant was great especially with their special buffets(EG European night with fresh local sardines etc.). The food was done extremely well and was always hot. The choices and quality were great for us. Some of the small issues with Regent were related to the catering aspects of the cruise(land tour catering was brilliant with all local foods made available). Service in Signatures, Compass Rose and Prime7 we thought was quite fast and doing a count to 3 in French(Signatures) and the waiters lifting the lids off the meals was a bit "over the top". In hindsight we both believed that the service criteria is very much American style. We found other non-American passengers thought the same. In general the meals in these three(3) restaurants were OK but it could have been improved upon. Yes, my "blue" steak was always cooked to absolute perfection but for some staff to persist in calling it "Pittsburgh Blue" was a little to American for me especially when globally it is regularly identified as "French Blue" or "Blue". The wines initially offered to us were interesting. Serving the American whites and reds was OK but unfortunately I cannot drink them, as I have even when I lived in the USA suffered extreme headaches etc. from them. Interestingly a lot of the waiters were aware of this issue also from previous passengers. Fortunately they had Chilean and Italian wines which were great. Also serving an Australian wine called Skipping Jack to Australians is not a good idea especially as it is a bottling company that produces the wine from grapes from various wineries in the South Australian area. The same with Irish Coffees after dinner. When will they stop using cream from a pressurised can. Fortunately the barman was able to get real cream for a real Irish Coffee. The breakfast buffet was very good in general terms. Enjoyed all the different cheeses, smoked salmon and mackerel etc. Not sure why it happens but the slices of the smoked salmon and Carpaccio were quite cut thick when they should have been thinner. Also the pastries were tasteless. The croissants were quite small and very crumbly every day. Room service meal was an absolute disgrace. We had it once and never again and no matter what time we got back from a shore tour we always ate in one of the restaurants. Disembarkation in Istanbul was a shambles but we suspect that this was not Regent's fault. It just felt like you walk down the gangplank and you were no longer the responsibility of Regent. Also the charge Regent wanted for transfers to the airport were way over the top. We had private transport to our hotel and then hotel to airport and it was still some $USD140 cheaper. Something to be aware of. We realise that these are minor gripes but in the end we felt that RSSC has a reputation of 5 star to maintain and be a leader in the field of small to medium size cruise vessels. Yes, in general they still maintain an extraordinary cruise vessel level and yes we would sail with them again. It is just we felt something was not quite right with some aspects of the vessel. We also realise that the majority of the passengers are American and therefore Regent have to cater for their needs more than other nationalities. Read Less
4 Helpful Votes
Sail Date: December 2008
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when ... Read More
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when boarding and check in were pretty unorganized and long lines had formed leading into the Constellation Theater. The ship had arrived a few hours late from Australia, and therefore boarding was delayed. Add to that the fact, that wi-fi in the terminal wasn't working, and check in had to be done in the Theater. Some people were pretty upset, but what's a cruise line to do? After checking in, we took the elevator to the 10th deck where we were greeted and asked for our cabin number. Just as we gave the information one of the stewardesses walked past, heard our suite number and said "Mr. & Mrs. DeRose, welcome aboard", We were amazed since she had obviously memorized the suite numbers and names she was responsible for. Maria Cecilia then walked us to our cabin, and said "You've been on this ship, so you are familiar with it, but are there any questions I can answer, or is there anything I can get for you?" Now that's service! She was among the best stewardesses we ever had, if not the best. Our suite was nice and spacious with a walk in closet, safe, flat screen TV and plenty of room. We ordered a bottle of Ketel One for the room and it was delivered within a couple of minutes. Since RSSC is now all inclusive, they only deliver the bottled liquor on request, which is fine. After a few Margaritas in Cabo, we had room service dinner and it didn't take long at all to get it. In Huatulco we ordered room service breakfast for between 7:00am and 7:30am and it arrived promptly at 7:00am, even before our wake up call. Normally we ate breakfast in La Veranda. The food was very good. Although Eggs Benedict weren't on the menu, I ordered them a couple of times and they were delivered with a smile. Signature is still fabulous, but difficult to get into. When our reservation increased from 2 to 5, they did their ultimate and finally were able to accommodate us. We ate at Latitudes twice. The food was good and we enjoyed it. By the time this review arrives on Cruise Critic, Latitudes will be gone and it will be replaced by Prime 7. The ship is in dry dock now. All the staff was very well trained, friendly and went out of their way to make sure we had a great cruise. I can't say that a single person was ever the least bit unfriendly. The Captain, officers, staff and crew were all very nice. Entertainment was really good and we enjoyed most shows. The shows were split between before dinner and after dinner, which made it pleasant to pick one or the other. They also had some shows in the Horizon Lounge, after dinner, which was nice. Since this was our 4th trip along the Mexican Riviera and through the Canal, there were some ports where we never got off the ship. In Huatulco we had gone on the snorkel cruise and ATV ride before, so this time we tried the rafting. We really enjoyed that. In Puntarenas we had enjoyed the zip lines before, so we decided to do that again. This time I did some research and we did it independently. We went to Turu Ba Ri Adventure Park. Initially there were 3 of us from the Cruise Critic Board who planned to go to Turu Ba Ri, but as the cruise went on, 2 others joined us. I emailed Turu Ba Ri and they immediately confirmed the new number of people. On arrival we were picked up in a van at the end of the pier by our guide Carol. The drive took about 1 1/2 hours because of construction on a bridge. The park is fantastic, with clean facilities and friendly people. As part of the package we got 2 activities and lunch. We chose the Canopy Tour and Nature walk. Rappelling, Horseback riding and other things are available. Then we all decided to add the "Superman" cable. It's a 1 km straight line and your speed is around 50-60 mph. It was incredible fun. The nature walk in the park was very enjoyable even though we are not the "nature" types. There were beautiful plants, butterflies, some Iguanas and other "critters". Turu Ba Ri exceeded our expectations and we all highly recommend it. One thing very important is that you should be in good physical shape, as it involves quite a bit of walking and stair climbing. Pricing is very competitive. Our lunch was very good, too. Then to finish it all off we took a couple of rides in a tram to get from point A to point B. Carol and her driver took us back and this time the bridge was open and it only took about an hour. If you'd like more info on Turu Ba Ri, you can Google them and there are several videos on Youtube. You can also contact them direct at info@turubari.com. We had been to Cartegena a couple of times, and again decided to stay aboard. You may be able to tell by now that for us the ship is the destination. In Grand Cayman we did the ship snorkel tour and it was lots of fun. Disembarkation was very organized and pleasant. Everything would have been perfect if the infamous airlines hadn't messed things up on the way home. I took 16 hrs from Fort Lauderdale to OC, California. We didn't have Regent air, so they had nothing to do with that part. So, after the negative comments I just wanted to reassure everybody that "Regent is back". We've been on all of the Regent ships from The Diamond on, so we have something to compare it to. We've also been on all the other cruise lines and just as before, Regent is our favorite. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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