5 Helpful Votes
Sail Date: November 2018
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our ... Read More
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our needs. While we are not foodies per se the food was more than acceptable. The options for the food were extensive. We had canapés brought to our suite nightly. Our suite was stocked with favorite adult beverages ranging from beer to out desired alcohol. Off boat excursions were plentiful and for the most part included. We were somewhat disappointed that the ship left port at either 5 or 6 nightly. We would have liked to spend an evening in the casino at Monte Carlo or had some local food at say Sicily or Capri. The distances were such that they appeared to be close enough to depart a bit later. We thought that the attentiveness and dedication of the staff was above most other cruises we have been on. They were very attentive and we anxious to make everyone happy. The dining selections included steak .italian, salad bar,Asian and French. Poolside grill was always a good place to have a small dinner. One observation which was rather curious. The ship was 40% Asian. Regent we were told, has changed focus and is now marketing their product to the chinese populous. Rather interesting we were sitting with a couple from Hong Kong. They were not pleased for they had talked to mainline chinese and had found out that these people had paid 40% less than they paid. As a result of the concentration of the chineses it was felt that the food was more focused on their needs than on other cruises, unfortunately the mainline folks are more of a rush and don’t respect ques or lines. Funny the Hong Kong Chinese had a bigger problem with the mainline folks than the rest of us. I will look into this new focus on the part of Regent to find out if this is in fact the case. If so this may influence our future choices. Entertainment was more on the site of mediocre. After 2 shows we just decided to skip. Read Less
4 Helpful Votes
Sail Date: July 2018
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact ... Read More
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact we were impressed with the efficiency in meeting and exceeding our expectations. The ship is a floating work of Art and engineering masterpiece. Pictures of the ship are beautiful, but it must be experienced in person to really capture all that it is. Our F1 suite, 937, was clean and quiet: https://www.youtube.com/watch?v=C_XnNsOBeGw Watch video for details. Suites that end in a 7 have pull-out couches to easily accommodate a 3rd occupant. We normally are Independence travelers; not usually going on cruise line shore excursions. However, this trip we participated on at least one ship excursion per port including a fishing trip, that cost us a reasonable $129 per person. Enjoying the informative, comfortable excursions were a highlight of our adventure. We liked the excursions so much that we often went on two a day. Our luggage was delayed by the airline, for three days, transferring from Copenhagen to Oslo. Chris at reception and his team went above and beyond with a sympathetic ear, complimentary overnight laundry, toiletries, toothbrushes, razors, etc., and I much appreciated 25% discount to purchase clothing from their gift shop. My husband picked out a beautiful dress for me to wear to dinner. We had our insurance agent calling the airline daily as well as my husband also made several calls a day inquiring about our luggage, but I believe we got our luggage because ship staff went to the airport in Copenhagen to pick up ours and twelve other passengers luggage. It is important that I mention that ship personnel did this for us even though we booked our own air. Thank you Chris for saving the day! Entertainment: full disclosure, we do not ordinarily go out after dinner, preferring to sit on our balcony and watch the ever changing scenery pass by while we plan for the upcoming days adventures. We did however enjoy the comedy show. Dining, oh the food, everything and anything my heart desired, ordering on or off the menu. Attention to detail was evident down to the Versace table setting and Chihuli Glass Chandelier and art. Service: Attentive and unobtrusive. All staff seemed truly joyful, smiling as they worked, sharing in conversation when appropriate, having an ability to read us, anticipating our desires and needs, learning our names by day two, recalling our favorite beverage. This was consistent as we did not dine in the same restaurant two nights in a row. How they knew to recommend fish dishes to me and meat dishes to my husband is a secret that I cannot figure out. Their recommendations were spot on. I recommend Regent to the seasoned sophisticated traveler who appreciates fine dining, art and who believes that the journey is as important as the destination. Bridge players and trivia enthusiasts made up a good portion of passengers. There were a few families with teenage children and I saw one family with much younger children at the end of our cruise. A childrens' program was available. We are a couple in our 50's traveling without children so I cannot advice on suitability for families with children. Read Less
15 Helpful Votes
Sail Date: March 2018
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
3 Helpful Votes
Sail Date: March 2018
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in ... Read More
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in Europe and the last one was in the Caribbean. We are in our early 60’s, fit, & seasoned travelers. All 3 of the cruises had truly excellent service in all areas. This is a main attraction along with their gourmet food. All 3 times we have had true culinary experiences in their restaurants, Prime 7 and Pacific Rim in particular. Their service and food are clearly superior to all the major large cruise lines. Although Regent is a more expensive cruise line, it’s totally worth it. Also, all of the tipping/service charges are included. For me, that’s a relief. It’s hard to figure out how they get such friendly, helpful, respectful workers but they do. All of the rooms have verandas, as well. The majority of the passengers of the 3 we were on, were probably average age of 70 - at least it seemed like it. I’d like to know the true average age. To be honest, on the first night of the first cruise I looked around the dining room and the main lobby and thought: “OMG, I am trapped in in floating nursing home.” There are a lot of slow-moving passengers using canes and walkers which is quite a contrast to some of the other cruise lines we’ve been on. Some have wheelchairs and personal assistants; but as the week went on, we realized there were a lot of advantages to being the younger ones on an older-person’s cruise. First of all, I ended up being inspired by these older, handicapped passengers who continued to enjoy life despite their difficulties with ambulation etc. Most of the time, they yield the hallway to the faster-moving passengers. They are respectful and courteous. They converse in just the right amount of pleasantries. If you wanted to talk, most had very interesting lives and stories to tell. Never even once did we see anyone drunk or causing a problem. The “active” excursions are usually small since most of the older passengers choose less energetic tours (there were only 6 of us who went on the jungle river tubing experience in Belize - which actually was rather boring and don’t recommend it but it was very personalized). The gym and spa area are practically empty (except for a few of the staff working out). I found all of this to be tremendously advantageous. A few tips: If you can’t get the excursion you want when you first book your cruise on line - check back before you leave and definitely when you get on board. People often cancel and the cruise line adds excursions. You can almost always get what you want if you are a little persistent. The excursions in Europe were really well done and totally worth going on - even if you’re not a group-tour kind of person. The tour guides know the history, culture, and geography of the area and it’s a very good learning experience. There wasn’t even one disappointing tour. It’s a little frustrating with loading up the bus with slow-moving passengers but as long as you know it ahead of time, just don’t rush back to be first on the bus. Linger at your destination and enjoy the extra time while the bus is being loaded. I could go on FOREVER about the EXCELLENT ports of call in Europe; but suffice it to say you would not be disappointed on the cruise that starts in Rome going through the Mediterranean or the cruise that starts in Athens and goes up the Aegean coast line. They were truly breathtaking & fascinating. The Caribbean excursions were not as good as the European cruise excursions; but I think it’s a reflection of the countries. The tour guides in Belize, Guatemala, and especially Honduras were somewhat disorganized and the guides had little to say on the bus which was a bit disappointing but not a huge negative. All of the Mexican ports of call, the Grand Cayman, and Key West were terrific though. For us, the Caribbean excursions took up so much time that there was little or no time left to look around the port on our own. For that reason, here’s another tip: most excursions meet in the ship theatre using a ticket system. Once you get your ticket, you meet your group out on the pier. If your excursion is a couple hours after the ship docks, you don’t have to wait around for your tour. You can go out - check out the port area - and come back for your excursion. Twice we missed an opportunity to see a port because we thought we’d have time afterwards but the shops were closed when we got back. We should have gone out before our excursion. We took excursions in Guatemala and Honduras that involved long bus rides through poverty stricken areas. I felt sad seeing all that - such that I wished I was there on a mission trip rather than as a tourist. There’s nothing anybody can do about that but something to keep in mind if seeing all that on a vacation would bother you. Book your specialty restaurant reservations early - the prime times around 7 pm go fast. The Compass Rose serves excellent food if you don’t get all the specialty reservations you want, though. No worries - you won’t have mediocre food anywhere on that ship. Remember that room service is 24/7 and they do a great job. If you want to book spa services (especially on Days at Sea) do that early too. Something else to keep in mind, the medical office has very limited services. We had an accident on one of the excursions causing large bruising and scrapes but we had to see the security officer first to determine if we were truly on a ship-sponsored excursion before they would take care of us. They didn’t do any of the wound care - they just gave us supplies to do it ourselves. For a variety of reasons, passengers are safer all-around if they stick with ship-sponsored excursions. As always when traveling, you have to really keep your wits about you. On our Regent cruise that stopped in Venice, I had my phone stolen by the port screening person as it went through the X-ray machine. I didn’t notice right away but went back in less than a minute and I got no cooperation from anyone to help me get it back. It was very upsetting. Stay at the screening place until you confirm all of your belongings are there. On the European cruises, the speaker was Terry Bishop. He’s unbelievable. He mixed knowledge, humor, and music perfectly. We looked forward to the lectures every day. The speaker series on the Caribbean cruise was terrible, though. For some reason, the cruise line decided to go political and had a speaker who discussed one side of US politics. That was very disappointing. As with all cruise lines - the daily activities sheet is important to check. There’s a LOT going on around the ship each day and it’s easy to miss out on something if you don’t check out the schedule of daily events. Their small-group bands, theatre shows, comedians, etc are all good. One night there was a party on the pool deck with the buffet & dancing under the stars that was really tremendous. Overall - this is a 5 star, sophisticated cruise line providing cultural experiences and good fun. Read Less
1 Helpful Vote
Sail Date: January 2018
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst ... Read More
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst Regent do the most that they possibly can do for their clients. As soon as you book with Regent, they take total charge of your booking. Regent, take all the pain out of booking and travelling. Not only that but their guests receive a lovely leather iPad holder containing all the travelling documents and leather baggage tags as well as being fully briefed on the itinerary, excursions, dining arrangements, Culinary Arts Kitchen Classes, Distinctive Gourmet Tours – you name it. Checking - in is a joy. No lengthy queues! You are streamlined and before you know it you are on board being greeted with a glass of champagne with a superb lunch either at The Pool Grill or the excellent La Veranda. Probably in our opinion the best and consistent Buffet on the open seas. This is a Restaurant not a Café! The suites on board are carefully thought out and the attention to detail is amazing. Sheer luxurious quality and service. Dinning on Regent is an absolute pleasure. The choice is phenomenal with consistent value with its multitude of dining delights. Easy to book through the Concierge Desk with none of this supplement charging or wait listing attitude. Or if you are not in the mood, order Room Service. You can have a gourmet dinner served course-by-course, delivered to the suite to whatever you fancy. And be lazy and watch one of 200+ movies. A factor very much appreciated on Regent is the quality of the Food and Beverage. Excellent wines and spirits served throughout the ship. If it is not there the staff will get it for you. And of course to accompany the selection and type of cuisine. The entertainment and events on board are outstanding. Be it in the theatre, lounge bar or the Casino, guests are never disappointed. The standard of excursions presented by Regent is the highest we have experienced. Well put together and knowledgably presented tours and with none of this pack the buses approach. Always plenty of space on every excursion. On board activity is plentiful with an incomparable Spa and Fitness centre. There is always something going on that guests want to participate in. What really makes Regent head and shoulders above other Cruise Lines is their tremendous staff. From a cleaner to the Captain everyone has a marvellous attitude which inspire the guests on board. There is a spring in their step of sheer enthusiasm, charm and politeness. Secondly, their professionalism and service is second to none. Every staff enjoys their job and it is infectious. That is why we have booked three further cruises with Regent in the next fifteen months. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had ... Read More
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had great movies and TV Series options. The service was excellent - very attentive. Our room came with a butler, although we really did not know what to do with him, he was still nice to have, and served us breakfast in our room every morning. The Food was absolutely amazing at every restaurant on the ship. We especially loved Chartreuse and Prime 7. But honestly, even the Pool Grill was great. One nice perk of the Penthouse Suite was we were able to book one reservation each at Chartreuse, Prime 7, and Pacific Rim prior to boarding the boat. When we boarded the boat we were not able to book anymore until after our reservations were completed. We booked each for the first three days, and ate at Chartreuse twice, Prime 7 twice, Pacific Rim twice, Sette Mari twice, and Compass Rose three times. In addition to that, we ate at Chartreuse and Prime 7 many times for lunch. Prior to boarding, I decided to book two cooking classes, and I am so happy that I did. They were so much fun. I personally am not into cooking, but my partner is, and I would say we both equally enjoyed both cooking classes. We enjoyed using the gym and infinity pool in Canyon Ranch. Our spa treatments were good, we had two couples massages and pedicures. Our favorite port of call was the private island, Great Stirrup Cay. We did not do any excursions through the ship. Like the other reviews, the internet was not great. I did find the signal to be stronger in the common areas. I was not bothered by this, as I had read the reviews and knew the internet would not be great. We are a same sex couple, and there were several other same sex couples on the ship. We felt very comfortable by how we were treated by staff and other guests. I was surprised at how many guests were 30s-50s age category. Most of the reviews had mentioned the demographics skewed much older. I would say about 1/5th of the guests were under 50. I think the shorter cruises have younger guests, ours was 11 nights. There were many couples on their honeymoon. There were only a handful of very small children (toddlers) and a couple high schoolers, but we did not see any grade school aged children. Getting on and off the ship was easy. Penthouse Suites do not get priority. We did not go to any of the entertainment. Overall everything was excellent, and we can't wait to go back on the Explorer. Read Less
16 Helpful Votes
Sail Date: December 2017
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
3 Helpful Votes
Sail Date: November 2017
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so ... Read More
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so comfortable. They came in to clean and make everything perfect twice a day. Anything we requested was immediately attended to. Room service in the middle of the night - no problem. We went on excursions every day with the port-intensive itinerary, so we only attended 2 of the evening shows. We had great dinners every night with unbelievable service and attention. Our favorite was the Pacific Rim. It was over-the-top on food and presentation. All of the restaurants had excellent customer service. We were glad we did the pre-cruise night in Barcelona at the Fairmont so we had a chance to regroup after the international flight. The Business Class air rounded it all up to a truly great vacation! Read Less
Sail Date: October 2017
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
3 Helpful Votes
Sail Date: September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
7 Helpful Votes
Sail Date: August 2017
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to ... Read More
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to try to pay amaige to all the professionals that ensured that every element was on point, every meal was a joy and every day was a life fulfilling experience. Unfortunately, words fail in fully expressing how truly gratifying the decision was to once again trust Regent to deliver the perfect vacation. My wife and I accompanied the RSS Explorer from Stockholm to London. The ship was everything that has been praised in past reviews - and more! You truly feel like you are the crew's primary concern on your own personal mega-yacht. The Explorer is small enough to literally transition from fore-to-aft, atrium-to-pool deck in minutes, yet large enough to feel like no matter where you were, you still felt there was a whole ship to explore. Never was there a crowd at any venue. Always there were options where to grab a bite, to enjoy a drink or to find a calm place to sit and absorb the ambiance of the ship. We had a couple of evenings where the seas were up and you could feel the motion of the seas, but the Explorer always performed excellently and nothing moved from any spot. We were staying in Penthouse "B" Suite 818 which is perfectly located just forward of the atrium elevators/stairs but also secluded enough to be very quiet and peaceful. It was our first exposure to being afforded a Butler and found the experience to be warming and gratifying - but not a necessity. Our butler, Prakash, was never in our way but always present moments after we expressed a need or desire. The high point was Prakash's ability to provide a short notice balcony party for leaving Amsterdam. He setup high end canapés, wine(s) of choice and a semi-formal table setting. Later - it all disappeared like we had been alone in our suite. The layout of the Penthouse suites is unique to the Explorer and has been criticized, but we found it comfortable and functional. The walkin closet is sufficient for any cruise lasting up to 16-20 days. The dining venues were all exceptional - including in-suite - and match your mood at the moment. All were equal in quality and service but these subtle points are noted: Compass Rose was an enjoyable option for Breakfast or Dinner. The very competent Matire'de, Alen, and his staff always provided a welcoming atmosphere and excellent service. Alen repositioned himself at lunchtime to the La Veranda and did a equally good job of overseeing the mostly buffet venue. La Veranda was always our choice for lunch as long as we were able to return from an excursion in time. The Pool Grill which is in operation until 4:00 was a suitable option if La Veranda was missed. In addition to the buffet line offerings they also offer sandwiches and burgers to order and small entrees. One small criticism of a venue is that the portions are extra large and difficult to finish unless you limit the anti-pasti and bread, and still, might be too much. Of the specialty restaurants, the best was Prime 7 and least enjoyed was Pacific Rim - mostly because it is Asian inspired rather than authentic Asian cuisine. So, you can expect to be offered similar fare to other restaurants but with an Asian sauce. Example: Korean barbecue Lamb Chops... That didn't workout like someone might have intended. Chartreuse was a true joy - closely paring in satisfaction to Prime 7. The Coffee Connection seemed to always be ready to fill the void if you were peckish or in need of a craft coffee drink. Martina was an artist making Irish Coffees and Russian Chocolate concoctions. The Coffee Connection was also a perfect express breakfast option. We didn't hit all the production and featured performances presented in the Constellation Theatre but those we did attend were very well performed any very enjoyable. An outstanding performance one night was presented by our Cruise Director Andy Heath and his Social Hostess wife Tammy. Both are accomplished singers and were ever present throughout the cruise as the inspiration for enjoying life to its fullest. As I already stated, the services received in all the venues was exemplary and many of the staff went even above and beyond that to ensure that the passengers were very well cared for. Honestly, I can't think of any of the crew that failed in performance and maybe only one that might have needed more polishing. The ship's itinerary was " Port Intensive " with only one 'Sea Day' out of the twelve days aboard. Helsinki Finland was experienced at a leisurely pace, visiting the town market and other venues in the area. The food was interesting - if not challenging. Who knew smelt can be cooked so many ways? Saint Petersburg, which we spent three days/two nights was a treasure trove of history, architecture and culture. The Russian people treated us warmly and we were impressed with their openness and candor. On the second day my wife and I fulfilled a lifelong goal of visiting Moscow. Although this was a Regent Choice excursion and was an additional fee, it was the best 18 hours of my life. Four hours on a high-speed train to Moscow, paired with visits to the Kremlin, Red Square, the Metro Station as well as other venues filled the day with memorable sights, sounds and tastes. Visiting the previous Soviet States of Estonia (Tallinn) and Latvia (Riga) offered further insight to the wonderful people and culture of that region. Copenhagen and Amsterdam offered us beautiful vistas of wonderful architecture and quaint canals. Brussels was equally welcoming and we enjoyed experiencing the brews and concoctions of the country. The last and disembarkation port was Southampton UK which lead us to London for two nights which was a couple of nights too few to see and experience this cosmopolitan city. Saw a bunch, didn't get to experience enough. The 12 night cruise was a pleasure to take and Regent did an outstanding job. Read Less
4 Helpful Votes
Sail Date: August 2017
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was ... Read More
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was exceptional, especially in the specialty restaurants and they have three. We ate in all three and they were all great. We especially liked Chartreuse, the French Restaurant. The premium alcohol was very, very nice. You can get just about any type of drink you want and it is included. We enjoyed the cafe with all of the specialty coffees every day. The crew was great and sailing was very, very smooth. Everyone of the tours that we took was exceptional. The Ballet and the Evening Of The Tsars in St. Petersburg were the best, although there was an extra charge for both of them. If you go on this cruise, you must do both of those. The extra charge is well worth it. We also liked the itinerary very, very much. My wife and I also had great massages on board. And we loved having the unlimited wifi included. We used it all of the time. I cannot say enough about Regent and this cruise. This was our first Regent cruise, but it will not be our last. We will definitely sail with them again soon. Read Less
2 Helpful Votes
Sail Date: August 2017
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops ... Read More
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops in Norway, Denmark or Sweden. My wife has never seen Norway. We loved Explorer during our Panama Canal New Year's cruise at the beginning of the year. It sails superbly, even in rough weather. Explorer is one of our three favorite cruise ships, the others being Oceania Riviera and Marina (whence came Explorer's wonderful teaching kitchen, pan-Asian restaurant, and spa layout). Voyager and Mariner would come next on our list. The infinity pool is underutilized; people seem not to realize it's open to everyone. We went through the Panama Canal from there; far better view than from the Observation Lounge one criticism is the infrared "sauna," which isn't close to being hot enough for sauna lovers. Also, running out of aqavit on a Scandinavian cruise is inexcusable! Food and service were excellent. We favor Pacific Rim and Prime 7, but Chartreuse was very popular too, though there is a strong split opinion; we much prefer Jacques on Oceania). Compass Rose is far better than the MDR on Oceania, but try to get a table in the quieter back rooms. One secret is the superb authentic Irish Coffee made in the Cafe. Entertainment as good, especially the British comedian. Smithsonian lecturer was knowledgeable but a very mediocre monotone speaker; Regent needs to find more dynamic speakers. Read Less
9 Helpful Votes
Sail Date: April 2017
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good ... Read More
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good sized suite with an exceptional balcony, lovely bathroom nice amenities and a perfect walk in closet and a well-stocked mini-bar, enjoying my G&T on the balcony each evening. Dining on board was a delight, we dined at all the restaurants on board, our favourites were Sette Mari at La Veranda and Prime7 and overall we had wonderful meals at every restaurant we dined at with lovely wines. I also liked very much the fact that as with some lines they have formal nights (Black Tie) with RSSC it is smart casual. Excursions - varied from okay to excellent. The only criticism about the excursions was the time they started, the majority of the excursions began at 08:00-08:15 am. This was far too early. The ideal start time I believe would have been 09:15 allowing for time to begin the day and have some breakfast. One area I particularly liked was the café area where it was a relaxed and great place to grab a snack or drink. The ship never felt full of passengers, never having to queue at the pool grill at lunch time, plenty of areas to sit on the top decks and always attentive service from the friendly international staff. The cruise is certainly geared towards the American market though we were pleased there was Sky and BBC World news on the TV for the European passengers, and three UK papers in the library printed daily, good touch. The Wi-Fi is patchy to say the least and annoying to keep logging in every time you leave the ship. Yes there are a few areas you could complain about, such as the water served at tea time in the observation lounge could be hotter, or the WI-FI to be improved but these are minor complaints. Once you see what is included compared to other cruise lines this surpasses many. Pros - Mostly everything Cons – Early excursions Overall I would highly recommend a cruise with RSS, this being our first cruise we are already planning in a few years to save up for a future cruise sailing to Canada/New England and will no doubt book with RSSC. Read Less
127 Helpful Votes
Sail Date: April 2017
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a ... Read More
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a penthouse suite but they were all booked. We ended up with a superior suite, which is one step above their lowest category of deluxe verandah. This is an important distinction and I'll come back to it in a minute. The room was very nice and large, especially the balcony. The bathroom has two sinks, a separate shower and bathtub. There is also a large walk in closet. The ship itself is very nice with several specialty dining venues and nice bars. The pool area has very nice lounge chairs as well as large loungers built for two. The jacuzzis have shade covers over them. My biggest gripes with this cruise line were with dining and entertainment. They have a caste system set up. If you do not have at least a concierge level room or higher, then your chances of getting into any of the specialty dining restaurants is very low. You are allowed to make reservations for each specialty restaurant once online before you board the ship. Good luck getting in again after that. At first, I didn't think it would be that big a deal. That was before I actually ate in the main dining room-Compass Rose. I could not believe how bad this restaurant was. Service is slow and disorganized and the food was extremely subpar. I ordered lobster as they had it on the menu. I received a small sad looking crustacean that looked like a langostino. About the size of a medium shrimp. It also tasted like it was not fresh. Considering we were paying $10,000 a person for this cruise, I was not happy about this; especially since I had been on a Holland America cruise the month before where they served fabulous lobsters in their main dining room during the dress up night. I could not believe that a cruise line that charges 1/10 the price would have better food. Unfortunately, that continued to be the case. They do have an Italian restaurant that you don't need reservations for. It is not as nice as the other specialty restaurants as it is the buffet during the day. You have to show up early or wait hours to be seated. We ate there a couple of times after we realized that the Compass Rose was never getting any better. Regent's glossy brochures claim they have gourmet dining. Well, they do in the steak restaurant and the french restaurant and the asian one. Unfortunately, because of their caste system, your chances of trying it more than once if you are in a superior suite, are not good.If you have sailed with them at least 21 days you start to get priority reservations as well. We got notification of that halfway through the cruise so were able to get into the specialty restaurants two more times. What is completely unacceptable to me is how extremely bad the main dining room is--especially for the amount of money you are paying. The entertainment was also a huge disappointment. On our last Regent cruise, the entertainment was quite good. They had gymnasts who were fabulous and an amazing violinist. This time around, that was not the case. Broadway style music designed for 80 year olds was the only entertainment available. Even in the bars they played a type of elevator music. Only one night in the bar did I see a decent act. A husband and wife team put on a very nice singing show. That was one night out of 10. I would give the entertainment a D .Unless you are 80 years old, you are probably not going to like it. I know we didn't and we are in our late 50's. Again, Holland America has better entertainment as well. Their Blues Club is amazing. The excursions are something that Regent excels at. However, even though they claim they are completely free, that is not actually the case. You need to pay attention when you are signing up for them as some cost money--sometimes quite a lot of money. I did pay attention so booked only free excursions. They were all quite good. One of my favorites was in Kotor, Montenegro. It's a beautiful town, especially viewed from the water. We were able to go to a flute concert held in a church and then get a chance to eat at a local hangout. That was a special excursion that I was on the waiting list for (as I had no priority). Luckily, we were able to get in. It was for Regent's 25th anniversary. Because we were not in a concierge or higher cabin, we did not have transfers or a night before the cruise included. However, we stayed at Hotel The Serras in Barcelona before the cruise. It is located near the marina, and is a small boutique hotel that is quite luxurious and has a rooftop bar. That turned out to be a good choice. We stayed at the Cipriani Hotel in Venice. It was also very nice with a fabulous breakfast area facing the Grand Canal. They have a free water taxi that will take you to St Mark's Square and it runs 24 hours a day. One surprise we had when we reached Venice, was how expensive water taxis were. I thought Regent was quite deceptive in sending out a form saying you could pay an extra $400 for them to include transfers. Don't do it. The water taxi costs $100. You can take a water bus but it is crowded and with suitcases would be difficult. It is much cheaper though--less than $10. I loved the ports we visited and thought the excursions were good. The size of the ship-750 passengers--is also very nice. However, I was so disappointed by the food and service in the main dining room and the entertainment, I think it is very unlikely I would do another Regent cruise. I don't think it is worth the money spent. This was our second time on Regent, but we have cruised many times on other cruise lines including Carnival, Princess, Norwegian and Holland America. Read Less
2 Helpful Votes
Sail Date: February 2017
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not ... Read More
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not find many when I was booking it. Hope it helps to give you an idea. I did not take pics of second bedroom. I started cruising 40 years ago. Started on the NCL Bahamarama and then a cabin with 69sq feet for 3 people on another line. Point is, I started at the very VERY bottom and have worked my way up the chain one step at a time for those 40 years. So now we all have a reference point. lol I have had the owners suite on most common lines, ships. About 12 to date including the Queen Mary, Jewel, Pearl, 3 Celebrity ships, Allure, 1 Silver Sea, Oceana and a few more for another point of reference. So I booked the Regency Suite as it has the highest marks and it is the most luxurious suite at sea as they claim! It's beautiful. Let me put everyone's mind at rest, there was no ugly. None! I'll think HARD to find something bad. I had two complaints but they were not the fault of the cruise line. They are personal preferences. What we learned is you may want to forgo many of the spa treatments or you will find yourself at the spa way too much. About the 3rd day we figured out that it was a little overwhelming and cut way back on the treatments. Would rather spend the time together with girlfriend as we found that we were only seeing each other for meals. Of course if you have been married a long time you may feel different. :-) The cabin is at the front of the ship. To be honest, I prefer the rear as you really can't use the balcony when you are on the move. Just way too windy. So we would use the small balcony on the side off the other bedroom. Preem, our Butler, was spot on. Preem was Great! Thanks Preem! Food and service was wonderful. Staff was great every step of the way. We don't do shore excursions but Regency provided a driver and car at each port. We would go off the ship for 1-2 hours and then back to the ship. Of course each time we looked forward to returning to the suite. We are going on Regency again in less than 90 days and already booked for 2019. This time elected for the #2 cabin, the Master Suite as it is in the rear of the ship. As for value, let's not kid ourselves. It was over the top. But sometimes you want something over the top. For all other times, hopefully the Master Suite at a fraction of the price will still provide 99% of the experience and 2000 sq. feet. Overall a wonderful experience. My next review is the Ralph Lauren Owners Suite on the Oceana Riviera that were were on December 2, 2017. Thanks for reading and hope you found my review helpful. Read Less
5 Helpful Votes
Sail Date: November 2016
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an ... Read More
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an overly generous walk-in closet and bathroom. Dining was excellent with most meals being well prepared. The Pacific Rim specialty restaurant disappointed me on the first try, but it totally redeemed itself during our second visit. We had the best lamb chops I had ever had the pleasure to eat. We really enjoyed the on board lectures to include the Smithsonian series of lectures on Amelia Earhart and on the heydays of Hollywood. The crew was top notch and extremely friendly and helpful with an eagerness to please all passengers. I would definitely take another trans Atlantic or ship relocation cruise with Regent Seven Seas in a heart beat. Read Less
13 Helpful Votes
Sail Date: November 2016
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we ... Read More
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we would avoid the intense summer heat. Over the weeks leading up to the cruise, we had read a ton of reviews and reactions to the ship, both positive and negative, and frankly we had grown a tad apprehensive. Ultimately, we learned there was absolutely no need to be...the experience as an incredible one, but not without a few hiccups. So here goes! Pre-Cruise Hotel A pre-cruise one night stay in Haifa was included with our cabin. It was a horrendously long day of flying, and we didn't get to Tel Aviv (airport for Haifa) until 11:00pm. A driver was waiting for us, and we set out on the approx. hour long drive to our hotel. All of our pre-cruise excitement basically vanished when we checked in. The hotel was a generic but decent enough looking tower, but the room itself was not up to any even mildly acceptable standard. It felt like a 1960s era Soviet block youth hostile. The room was small, old, horribly outdated, not clean, dank and depressing, with two tiny, hard twin beds instead of the king or queen we had expected. One of the windows would not latch properly, and with a strong wind outside, it felt like a jet engine was blasting inside our room. It's no fun having to change rooms at 1:00 AM, but we had to. What was Regent thinking? Did anyone at the home office bother to check this place out? It started our vacation on a nightmarishly sour note. Embarkation Sadly, this was no better. Getting on the bus provided by Regent to the port was disorganized and stressful. Once we arrived, our bags were lined up by the bus and we were told to get a cart ourselves, load them onto the cart ourselves (not easy for anyone because they're so heavy), and wheel them inside ourselves. This whole process was as unpleasant as the hotel. The Ship Thank heaven, everything turned around once we got on board. The ship itself is stunning. The wood and marble throughout is neither dark nor excessive, it's just monumentally high end and beautiful. The spaces themselves are bright and fun to explore. And that staircase in the atrium is amazing. Throughout, the level of detail, the artwork (sadly, there is no guide to the explain it's pedigree), the elevators, the staircases, the theatre, and the design throughout represent a level we've never encountered on a cruise ship. The Cabin The design felt lush and rich. We had a Concierge level "D" which was so spacious and comfortable. Loved the bed facing the window, the walk-in closet, and the marble bathroom with full shower, dual sinks and tub. The size of the balcony was a pleasant surprise. It's easily three times the size of the one we had on Crystal. The Dining Imaginative, gourmet, fresh, delicious. We felt it was higher quality and higher end than Crystal, which is no small feat. Our favorite was Compass Rose, where we ate most dinners. The space is beautiful, with the blue glass lighting fixture on the ceiling. Contrary to what we had read, it's not overpowering. It's gorgeous. We had a great meal at all the specialty restaurants. They too are jaw droppingly designed. We liked Pacific Rim the best. It's a very unique take on an Asian restaurant with a fresh and unique menu. La Veranda, the ship's buffet, is nice, but we were a little disappointed. It's very well prepared but somewhat standard breakfast fare. Also, since all the pancakes, French toast etc is made to order on the grill, it's just too long a wait when you have an upcoming excursion. We never ate lunch there, and instead went to the Pool Grill, which we loved. La Veranda turns into Sette Mari at night, an Italian restaurant. Our one night dining there was a chaotic disorganized affair. My veal was rubbery and poorly prepared. The Service Amazing and so personable. Everyone seems happy to be there and happy to help, and it truly doesn't seem like an act. And there's never any waiting. The cruise director and his staff were so likeable, classy and first rate. He did a show himself which was fantastic. The Entertainment We loved the three production shows, which were well directed and produced and cast. They're transporting. The booked acts were fine, with the exception of a "comedy magician" who we were excited to see, but who proved to be really bad. The magic was on the level of a children's birthday party, and the jokes just not funny. Find someone better, Regent! The Ports And Excursions A definite highlight. We loved Rhodes the best, with an excursion to a beautiful seaside town and a hike up a mountain to a Greek temple overlooking it. For the most part the excursions were informative and well handled, but they can take a turn south with a bad guide. In Cyprus, our guide seemed knowledgeable, but it felt like she was tired and did not want to be there. Her way of speaking was unintelligible, so the tour was a complete failure. So was the one in Palermo, where our guide was completely unprepared and let us wander around the sights ourselves with only a brief and vague introduction on the bus. Our other eight shore excursions (there were a lot of ports!) were quite good. Our takeaway was that Regent needs to do a better job of vetting the guides. I'm sure that's easier said than done but they need to figure out a way. Also, we were scheduled to visit Gozo Island, but instead stayed on Malta an extra day. It was unclear whether it was because of rough seas or "maintenance" and it was hard to get a straight answer out of anyone as to the real reason. Better communication would have been appreciated. Internet It's the worst we've ever had on a ship. They need to fix it. Stat! Wrap Up Our quibbles aside, we'd sail again with Regent, and plan to. The level of service, attention and luxury was unparalleled. Read Less
64 Helpful Votes
Sail Date: October 2016
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
4 Helpful Votes
Sail Date: October 2016
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished ... Read More
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished with plenty of USB and electrical outlets.Smallish bathroom and good sized balcony.Those less mobile might consider a larger cabin.For us the ship had so much space and peaceful public areas we didn't have need for more elaborate cabin accommodation.By the way the Regent 'marshmallow' like beds are fabulous,and our cabin was always made up promptly and expertly. The everyday Compass Rose was our favourite restaurant which offered a wide and varied menu of our favourites including great steaks,lobster,Dover Sole etc.Speciality restaurants Chartreuse,Pacific Rim and Prime 7 all performed well for us but only as a change from the wonderful Compass Rose.Wines,spirits and great cocktails were plentiful and of high quality.Staff throughout our stay were fabulous.We had absolutely none of the problems that were mentioned in earlier reviews.Even our free internet always worked perfectly well all over the ship.But it's worth taking time to understand it's workings when you first log on.No streaming YouTube etc. Sun decks and pool area were immaculately setup with quality sun beds and great bar service.There were plenty of spare sun beds even at the busiest time during our day at sea! Tendering etc were perfectly executed.However I don't think Zadar is an appropriate destination for 5/6 Star guest in October for many many reasons,weather excluded. This is an expensive holiday,you are paying for space on a ship,as well as attention and an elegant ambiance.Enjoy. Read Less
55 Helpful Votes
Sail Date: August 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
30 Helpful Votes
Sail Date: July 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

Find a Seven Seas Explorer Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise