10 Helpful Votes
Sail Date: May 2018
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was ... Read More
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was such a much finer cruise line (Regent) out there. Regent beats Crystal in room quality, service, staff, food, athletic facility, spa, public areas, embarkment, and in a very big way, in excursions. Crystal does have better entertainment, but overall this is a minor item to us. Further, Regent is not as pretentious as Crystal by declaring itself the "best" cruise line, and Regent does not push purchasing photos at every conceivable instance as Crystal always does. And even the passengers on Regent appear to be more polished and polite than those we have encountered on recent Crystal ships. Perhaps Crystal is yesterday's cruise line, but Regent is today's. Special compliments to the Regent's ship management. The attendants for the rooms were almost invisible, yet their job was always complete in a timely manner. Similarly, we were treated excellently by the food mangers in the various restaurants. Our favorite restaurant was Prime with the bone-in ribeye. Every excursion seemed better than the one before! Thank you Regent-job excellently done! Read Less
5 Helpful Votes
Sail Date: April 2018
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel ... Read More
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel shuttle to get to the cruise port. Very easy and economical. First time I've been on a ship that joined in a search and rescue for a passenger overboard.The captain and cruise director kept us informed of what was going on as several cruise ships joined in searching the grid along with Coast Guard out of Spain. Fortunately it was not one of our ship passengers or crew. The search was not successful and was called off after about 12 hours as odds of surviving that long in the cold water were not feasible. Service was excellent everywhere. Disappointed that the onboard lecture series did not exist, especially with so many sea days. When I inquired they told me the lecturer had to cancel at the last minute. I think they should have tried to come up with something. New layout of cabins on this ship and decided it was worth it to upgrade to the lowest level concierge. They actually turn the cabin so the bed looks out through the balcony doors instead of a blank wall. Dining was excellent. Prime 7 layout is huge. Chartreuse wall banquets are not meant to hold people.. Read Less
4 Helpful Votes
Sail Date: November 2017
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it ... Read More
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card. The entertainment was generally above average, although the magician did a juvenile routine that clearly had not been vetted for adult cruisers. The folks at the destination desk left a lot to be desired, both in terms of knowledge of the ports and excursions they offered. The end result was a lot of confusion as to what excursions were appropriate and where exactly they went. The enrichment activities were not effective even though they were offerings from Smithsonian. The topics were either too narrow and esoteric or of such limited interest that most passengers watched the tape of the presentations so they could turn them off when they got bored. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
41 Helpful Votes
Sail Date: March 2017
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this ... Read More
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this category was originally designed for single travelers, but couples were booked in all of them. They are still working out many problems left by the shipyard. A couple of major omissions compared to the rest of the fleet are the lack of a forward open deck to enjoy sailing in to ports and there is no rear lounge. The "Horizon" lounge is called Meridian and is located mid-ship. There is no rear entry to the Compass Rose so those with suites in the aft have to walk all the way to the forward lifts, go to deck 4 and walk a long way rearward to access the restaurant. It was particularly difficult for guests with mobility problems. The ship has a lot of wasted space and the decorations are too gaudy for our tastes and toe overall ship size is too large for us. The staff, as always is excellent and the food has generally been quite good. Many guests feel as we do and prefer the other ships to the Explorer, particularly the Navigator & Mariner. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim ... Read More
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim best, then Compass Rose, Prime Seven, Sette Mari and Chartreuse least. All were at least very good, with service to match. Our Penthouse suite was different, some wasted space a smaller closet, no tub but the best shower ever. We did like being able to separated the two rooms. We only did two excursions, Tea at Reid's and Cork an Cattle Farm, and both were very good. As a note, this was the nicest group people we have ever sailed with, we shared a table most meals an enjoyed every one. Barcelona airport was a zoo, took almost two hours to check in. British Airways flights, BCN to SEA were very good, just long. We had such a good time we booked two more cruises while on board. Read Less
4 Helpful Votes
Sail Date: March 2017
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to ... Read More
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to carry it around until our suite was ready). When we got to our suite, the suite door was slightly ajar so we didn't need to fumble with our keycard to get in. Our rooms were ready at 2:30 but none of our suitcases were in our suite. I located the suitcases in different places along our deck. One of our suitecases didn't fit under the bed and our steward put it above the handing closes in our closest. While going around the ship to look at everything we ran into a couple we had been on a cruise through the Suez Canal with, so we had a Trivia team. Our suite was a G1 that is listed as around 300 sq ft, which is smaller than the comparable suite on the Navigator and Voyager. But the ergonomics of everything made it comfortable for us. What I liked: the bed was just great, the shower was nice with plenty of room, enjoyed to larger balcony, we had plenty of storage space. We were right across from the launderette and this was the first time we were able to do our laundry rather than send it out. What I didn't like was the placement of the TV in the sleeping area and the size and height of the table in the sitting area which didn't allow for an enjoyable in suite dinner. The ship. We enjoyed the ship and the public spaces. The Explorer Bar was right outside the Compass Rose and was a nice place for predinner drinks. The Observation Lounge was very nice. the meridian Lounge on the 5th floor was nice when you had speciality restaurant reservations. We ate most of our meals in the Compass Rose which had a very nice menu and service. We had 2 reservations each for the speciality restaurants and enjoyed them for a change, with Pacific Rim being our favorite. We did not eat at Sette Mar. We had in suite dinner a couple time and really had to watch what we ordered since the coffee table in our suite was not very big and too low to be a table. We ate most of our breakfast and lunches in LaVeranda. The tables were nicely spaced and there never seemed to be too many people trying to get food at the same time. The main problem with LaVeranda was the salt grinders – they never worked and took a lot of attention of the staff to find one for us that would work each and every day. Morning room service for coffee was always very prompt. The few nights when we ate in, it would take at least an hour to get what we ordered, and as I said earlier, the table in the sitting area was not big enough to hold 2 plates. The sea days had plenty of things on the schedule with some very interesting Smithsonian lectures plus bingo and trivia. We were able to get a galley tour and a bridge tour. Both were very interesting. The excursions were good, and we enjoyed the guilds and all the sites we saw. Read Less
3 Helpful Votes
Sail Date: March 2017
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) ... Read More
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) all of Regent’s ships were doing the same itinerary, we’d choose Explorer, then Voyager, Mariner and Navigator, in order. Explorer because the Big Wins listed below outweighed the Big Fails. Explorer did not, however, deal a knock-out blow which we actually view as good. If it were perfect in every way, we’d probably feel diminished if we had to “settle” for one of the other ships. As it is, itinerary wins: we booked cruises on Voyager, Mariner and Explorer while on-board. Big Wins: Suite design for F (and D & E) – love the feet outward layout, lots and lots of storage space in neat drawers and cabinets that draw themselves closed when pushed nearly closed (we can’t break ourselves of this habit at home and are leaving things only mostly shut!), lots and lots of power points including USB charging at both nightstands, large verandahs even with F2 (which we had), great bathrooms with tub and rainforest shower. Pacific Rim – our favorite restaurant (6 times in 22 nights!...yes, you can only make one advance reservation per restaurant per segment, but if you are willing to share and flexible on times, no problem), we were great fans of Latitudes and are happy again. At the on-board Town Hall with Regent President Jason Montague, I cited this great addition and suggested that, since they can’t create a Pacific Rim space on the other ships, they might at least add some of the signature dishes to the “All the Time” menu in Compass Rose. Compass Rose menu expansion – we used to sometimes end up in the former Compass Roses and have to choose the item we disliked least…no longer with the huge “All the Time” section. The chairs are more comfortable, as well. Culinary Kitchen – we did two, “Majestic Mediterranean” and “Healthy Modern Greek,” and both were great. We’d reserved the first in advance and enjoyed it so much that we added the second. Surprised and pleased in how comprehensive each session was: starter, entrée and dessert. They are popular, especially as a great activity on a sea day, so it’s advisable to book them before you board. Wins: Restaurant Reservation desk – very nice to have a single place to go to deal with additions/changes to restaurant reservations. Setti Mari – already a favorite, it benefits from much more outside dining space with some very sheltered locations and infrared heaters for enjoyment while under way. Specialty Restaurant availability – Explorer carries 50 more passengers than Voyager/Mariner. Our impression is that Compass Rose is similar in size and that Chartreuse and Prime 7 are larger. Add the new capacity in Pacific Rim and it certainly was the case for us that we could eat pretty much in any restaurant we wanted (with the above-citied willingness to share or be flexible on times). Minor Wins: Chartreuse – hard to say why, but we liked it more than Signatures. Seemed less pretentious. Neutral: Décor and artwork – clearly a hugely subjective area. The décor is startlingly different from the other ships—sort of grand era of cruising retro—but we neither adored it or hated it. Similarly OK with most of the artwork. It’s not like we view the ship as an art museum where one sits and ponders the artist’s work. Minor Fails (correctable): Beer Selection – is totally pedestrian. Nothing you can’t find at the local 7-11. Regent seems to respect wine drinkers as having reasonable palates, but not if you like quality beer. They’ve even dropped the Sierra Nevada Pale Ale (a widely available, pretty decent large craft beer). If you want it, put in a special request. Once upon a not-too-long-ago time they also had Guinness and Bodingtons in the nitro cans…avoid the export Guinness at all costs! Not expecting true micro-brews, but please, something not distributed in tank cars. Major Fails (not correctable on Explorer, but could be addressed on Explorer 2…many noted before by others): NO OUTSIDE FORWARD DECK AREA – hugely disappointing! Other than the Observation Lounge, it is nearly impossible to see where the ship is headed. On our recent Miami-Venice cruise, this was particularly painful while sailing into the Kotor fjord and the morning sail into Venice. I brought this up at the Town Hall and it received quite a round of applause (as did the next item), so not just my view. It would/will be challenging to fix this on Explorer 2 since it was caused by creating the high value real estate on deck 12 forward. NO REAR FACING LOUNGE – we really like the Horizon Lounges on the other ships. Nothing on Explorer faces the rear since the obvious space was given over to the spa and the fitness center. I think that later, at least, could be placed elsewhere. The lack of this second “formal” lounge (along with the Observation Lounge) means that events like tea time end up in the Observation Lounge where many, like us, spend a lot of time. Not so comfortable when they are setting up tea time all around you. This, too, received a good round of applause when I brought it up at the Town Hall. Theater sight lines, cramped rear stairwells – all mentioned by others and specifically recognized as something to deal with at the Town Hall. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from ... Read More
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from Vancouver, B.C. using our own air and took the air credit. We flew American Airlines which is a mediocre airline at best but it did get us there. We also took the hotel credit as we were a group of over 100 people (customers of a travel agent) and had special events in Miami for two days prior to embarkation. This was a transatlantic cruise with only 3 port stops so there were mostly Regent repeat customers on the ship (that preferred having the ship be the destination). We stopped in Bermuda for 2 days which was okay. IMO, Regent is making too many stops at this port and we are getting tired of it. Our second port was Funchal which we love. Madeira is a lovely island with great food and scenery. We took an "included" excursion that took us across the island where we had lunch at a local restaurant. The food was delicious. Most of us tried "black scabbard" fish (only available in Madeira and Japan). It is the ugliest fish that I've ever seen but tasted great. Our last port was Gilbraltar, U.K. where we visited a farm in Spain. This required going across the border which, according to our tour guide, is getting more difficult to cross every day. Thankfully, it was not an issue. The farm is amazing - they have cork trees, cows, and the famous black pigs. The farm is thousands of acres and is completely organic. Most of the feed for the animals comes from the trees. The pigs eat the acorns and is praised as some of the best ham in the world. We visited their new school and petting zoo which was lovely. This was followed by tapas (the amazing ham was included and is the best we have ever tried) and sherry. This is the first time that we have done the same excursion twice. IMO, it was worth it. Destination Services on this cruise did an excellent job (something that I have not said before about this department). We stayed in the Master Suite which was the best suite we have stayed in on the Explorer - not just because it is a Master Suite but because of the layout. We have also stayed in a Grand Suite, Concierge Suite and F1 Suite on the Explorer and have toured other suites. Besides for the Master Suite, we also like the Concierge/F1 Suites (identical except for the balcony) and the Seven Seas Suite. We are not fans of the PH suites. Food on Explorer remains excellent - in most dining venues. Our favorite on this cruise was Chartreuse - especially for lunch. Great food and impeccable service. Our least favorite was Prime 7 due to inconsistent food. Compass Rose is always wonderful as long as you dine early or late. Going to Compass Rose after a special event can be chaos. For instance, after the Captain's Reception, 200-300 people immediately go to Compass Rose. There is no way any restaurant can provide excellent service when everyone arrives at the same time (unless you are at a wedding and the choice of food is very limited and prepared in advance). Service was also excellent. If anyone has a problem with food or service on any Regent ship, the key is to let the Food and Beverage Director or the General Manager know about the issue. They will do everything within their power to make it better. If you do not say anything, there is no way they know that there is something that needs to be fixed. On our last cruise, there was an issue that I reported to Daniela, F&B Director (which was corrected) but on this cruise, there was nothing negative to report. We are not big into entertainment, however, the entertainment on this cruise was the best that we have encountered on the Explorer. Cruise Director John Barron is determined to raise the entertainment level up a notch. So far, he is accomplishing his goal. Read Less
55 Helpful Votes
Sail Date: November 2016
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked ... Read More
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager. Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time! The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below). Dining was generally very good and the Pacific Rim a good addition. We definitely preferred the old Signatures over the new Chartreuse (as did a number of people we dined with). The restaurant which really needs a makeover is Sette Mare which has been providing the same starters for all our last few cruises. We liked the new pool grill set out (some reviews don't seem to but it makes for more friendly conversation and better table use). Bars were all in general good with very good serving staff. We were pleased to see an new alternative to the very repetitive Jean Ryan group - but whoever designed the upper sight (or lack of vision) lines in the main theatre!? Whilst the 7 piece band from Ukraine was very good and versatile as well as playing good jazz, the pre and post dinner band/music combination was not as good as on the other Regent cruises. One evening there was an excellent guitar/singer combination which the CD said he would repeat - but it didn't happen! Ross the pianist was very good but overused and therefore necessarily repetitive. Guest entertainers were good but why have an excellent magician on board for 6 days between Madeira and Bermuda and give him only 2 spots. His specialty was table magic - he could have come into the dining rooms too. Our problem in particular was the suite 1202, a Penthouse (A) - for what its worth 1203 had similar problems. Basically a connecting lounge and bedroom area with a partition which had a double sided TV. A nice bathroom with multi jet shower and two sinks and walk in wardrobe. Fittings were nice. A very efficient butler service. Therefore a little more than we usually have as it was an inaugural crossing on a luxury boat. Beware -- - significant noise from the Observation bar came from below as synthesised music accompaniment because the speakers are in the false ceiling below our floor. This was also evident daily at the quiz with the microphone in use. Partially resolved by piano only after 11pm. - suite door rattled at night needing adjustment. - the dressing room door would come open at night spontaneously with noisy latch sounds - and several times despite closing. Had to be adjusted. - Air conditioning noisy and would not turn off. This required repeat visits by the engineer. On one occasion it just came on spontaneously again at 1am needing a visit to turn it off. Not good on the most luxurious boat etc... - There was no means of keeping the bathroom door open such that using the adjacent sink it hit you repeatedly in the back. A design fault we had to solve ourselves by using a robe belt tied to a towel rail (on the most luxurious etc..) - Sliding doors built into the partition slid backwards and forwards on their own. We had to put chairs against them at night until the butler produced some wooden wedges. another design fault on the most luxurious etc.. - Whilst there was a lot of movement on the Atlantic, which does not in itself trouble us, no boat we have been on in various rough seas ever creaked in the walls and ceiling like this one! Worst was in the bulkhead above the bedhead - again a point brought up in conversation with other cruisers. What on earth was in there causing it? - Wind noise from the two double veranda doors was excessive even in the Med before the Atlantic. Pulling, pushing, reclosing did not help. I found drilled out door locks on both doors where staff had attempted adjustment (remember it was only launched in July). When we discussed these problems with the General manager and Concierge we were informed it was a problem they knew about and was to be rectified with new locks and seals! Why were we not told about this rather than finding out for ourselves? Why wasn't the work done prior to an Atlantic crossing? We were offered daily taping of the doors to partially alleviate it. Unbelievable in the most luxurious cruise liner etc.. - and of course the infinity pool - a special feature of this boat - was out of action with engineers working on it during the cruise. We had to sleep with ear plugs in most nights and poor quality of sleep detracts from overall enjoyment. Why had we paid the extra?? Understandably there has been correspondence via our cruise organiser with Regent Customer Services. We were offered a £500 pp cruise credit prior to disembarkation but we considered this an insult. Despite lengthy letters this has only been increased to £750 and our Cruise agent on speaking with the Customer Services was told that 'her seniors' would not allow more. I suggested the 'seniors' may wish to discuss it with me but nothing so far. If a hotel room is unsatisfactory you are moved or don't pay the accommodation - we of course have paid upfront. Regent letters are full of platitudes re overall good feed back, and feedback being taken seriously. They hope we will take another Regent cruise when we already have one booked. Not good to put in the letter! At the time of our return Channel 5 ran a double documentary on the building of this ship, noting' the race' to complete for the maiden voyage - clearly a lot of the final finish was substandard. Customer relations deny this. We have been loyal to Regent and given very good prior reports of our cruises. On this occasion all we wanted was for Regent to put their hands in the air, say we're sorry we got it wrong for you, and make a realistic compensatory gesture. We would have been pleased to acknowledge such in this review. I'm sorry, whilst wether we may travel on Regent again after 2017 depends on our next experience (which has previously been good), Explorer is unlikely to be a choice. It could and should have been so different and a major part is how it was handled by customer relations. Read Less
8 Helpful Votes
Sail Date: November 2016
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any ... Read More
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on board. From the moment we arrived to the sad moment we departed, one felt a magical appealing team spirit. Nothing was too much for the passengers on board. It was fascinating to note that all the crew just wanted to always go the extra mile for the clients. Be it a cleaner or an officer, everyone was friendly, polite, courteous and couldn’t do enough for the guests on board. Most importantly, they all took pride in their appearance. The on board entertainment was splendid. We enjoyed the shows and all the daily programs. Great thought and attention to detail on what the client wanted. Many fellow passengers felt the same. What we did like that the entertainment staff mingled on a daily basis with the passengers and were not aloof like other cruise ships. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were well chosen. The speakers were outstandingly good on their subjects, knowledgeable and professional presentations. The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date DVD’s and programs. We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out. The storage and space in the suites is wonderful as well as the electrical and charging facilities are second to none. My favourite in the suite is the ceiling shower. Just loved it! The suites are decorated to a five star standard and again a lot of wonderful little touches throughout the suite. General opinion again was that the standard and quality of food on board was the best on any Regent ship if not on any cruise liner. We have always been great fans of Compass Rose which again is well supported by La Veranda, The Café, Prime 7, Chartreuse and Sette Mari but have to say were totally blown away by Pacific Rim. We are huge followers of Asian food but have to say what we had tasted several times on board was the best we have experienced so far in the world. Absolutely brilliant and even better now we attended the cooking demonstrations. The quality of all the bars were superb, well stocked with quality spirits, cocktails, and wine selection. There were a lot of other lovely little physical touches throughout the ship but most of all was the quality of chandeliers, glass sculptures, furnishings and paintings and overall design. The Regent SS Explorer is a quality product. The standard has been set and knowing Regent, this will be maintained at all times. The cruise industry has a hard act to follow. The ship is sheer majestic splendour. It is far from being “bling” or plastic like some other cruise lines. The one aspect we will take away from this holiday is the superb standard of service and staff attitude. We feel we have met so many genuine friendly people and were totally spoilt. Regent have set a new standard of service second to none and we look forward to continue to support the company. This cruise has surpassed our expectations and we have already booked another Regent cruise as well looking at other options. To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people. To conclude by going all inclusive with tours, gratuities, food and drink, Wi-Fi, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer? The only decision we have to make now is where next with Regent? Read Less
5 Helpful Votes
Sail Date: November 2016
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an ... Read More
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an overly generous walk-in closet and bathroom. Dining was excellent with most meals being well prepared. The Pacific Rim specialty restaurant disappointed me on the first try, but it totally redeemed itself during our second visit. We had the best lamb chops I had ever had the pleasure to eat. We really enjoyed the on board lectures to include the Smithsonian series of lectures on Amelia Earhart and on the heydays of Hollywood. The crew was top notch and extremely friendly and helpful with an eagerness to please all passengers. I would definitely take another trans Atlantic or ship relocation cruise with Regent Seven Seas in a heart beat. Read Less
6 Helpful Votes
Sail Date: November 2016
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we ... Read More
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's! Our transfer from Rome to the ship and embarkation were smooth and timely. We explored and found we liked just about everything on the Explorer...the set-up of decks four, five and 11...the smiling crew, etc. My wife loved the spa services, and I thought the gym setup good, although the weight scale developed a gradual increasing trend during the cruise. Not sure how that happened... Speaking of dining, overall we loved the food, wine and service. We followed previous recommendations on Cruise Critic and had most of our dinners in Compass Rose and Prime 7. Service was exemplary...we thought Allan (CR) and Marius (P7) were two of the finest and nicest waiters we've had on cruises. Make sure you get your name on the P7 standby list for as often as you wish to dine there...that worked well for us! And I thought Vladimir (dining manager) was a twin or triplet...he was everywhere, and remembered our name from the get-go. Room service was also excellent, including one dinner we had on our deck in port in Bermuda. More kudos for service go to Alessio (sp?) at the coffee shop, and Nele, the bartender in the Observation Lounge, who was very personable and a joy to talk to. Excursions were overall good, with the exception of an island tour of Bermuda. Although the guide was nice and informative, the van was too cramped for a three hour plus ride, particularly for one of the guests with bad knees. Internet was generally OK. Be careful when you log off; several times I'd come back to the internet to find I was still online. I'm not sure what happened, but that didn't help the other guests with band width. Other reviewers have commented on some negative aspects, such as the theater and the whistling cabin sliding door. My time in the theater was primarily for the enrichment lectures, which I felt were very, very good, and even though busy, I didn't have problems with the theater stairs or sight lines. The provided refreshments and snacks were welcome. Our cabin door was "mostly" fixed when reported. Our only other concern was the elevator landing on deck five aft - there's not enough room between the doors and the stairs, causing jams. Although we could use the crew stairs to descend in an emergency, the landing is just not designed well, IMO. I'll end this review with a recommendation on using the "roll call" feature of this site. I somehow skipped this part while reading Regent/Explorer reviews for months, and almost missed what turned out to be one of the best parts of this cruise. The people we met through the roll call gave us almost instant friends even before we boarded, when we attended a meet and greet in Rome. And it was nice to have acquaintances we could join for coffee or drinks...I can only hope to see most of them again on future cruises, as their advice and companionship really made this cruise wonderful! Read Less
25 Helpful Votes
Sail Date: November 2016
We just returned from a 30 night – back-to-back cruise on Explorer (Haifa to Rome and Rome to Miami). The first two weeks were in a F1 suite and the second segment we were in a Grand suite. This review is very long so I’ll separate ... Read More
We just returned from a 30 night – back-to-back cruise on Explorer (Haifa to Rome and Rome to Miami). The first two weeks were in a F1 suite and the second segment we were in a Grand suite. This review is very long so I’ll separate sections so you won’t have to read things that you are not interested in. FLIGHTS We flew Air Canada (Regent deviated air) from Vancouver to Tel Aviv with a stop in Toronto. The first flight was in a 777—200 aircraft which seemed fairly new. Business Class pods were very comfortable. Service and food was good. The next flight was on the new 787 Dreamliner. Pods were the same as the 777-200 but this plane felt a bit older but was quieter. Flight attendants are not happy with this plane as there is very little room in the galley). We would fly Air Canada again (either type of aircraft). Returning to Vancouver we were on American Airlines (with a stop at DFW). Not being a fan of U.S. based airlines, we were quite surprised at how lovely the plane was (777 again). While very different than Air Canada, the pods were very comfortable – surprising to have lie-flat seats for a 3 hour flight. Food was very good and the service was excellent. The flight out of Miami was delayed 1 hour due to a computer module that needed to be replaced. The Captain kept us informed of what was going on and was very pleasant. He let us know that he was flying at a greater speed which uses more fuel but would keep us closer to schedule. Flight attendants served drinks and the temperature of the plane was kept at a comfortable range. For passengers with connections, the television screen showed the departure gates and a map of the airport. I give American Airlines an A+ for this leg of the flight. Unfortunately, the second leg was on a 737 – on time – Captain didn’t really say anything – old fashioned seats and poor food (service was good). We were surprised and not happy to see that the front seats on the 737 aircraft are no longer considered “First Class” but was instead “Business Class”. BOARDING We were picked up promptly by Regent and driven to the ship. Since we were in an F1 suite (moved Grand Suite for second segment), there was no overnight at a hotel and, if we wanted transportation, we needed to arrive the day of the sailing. While this would not work under most circumstances, the ship was not leaving Haifa until the next day so the risk of flying in the same day was minimal. Boarding was simple and easy. We had lunch in La Veranda and headed to our suite. THE SHIP We were on the Christening cruise so we are familiar with the ship. We knew that the F1 suite was the same size as a concierge suite but that the balcony was smaller. We feel that these suites are laid out better than either the PH suite and, in a few areas, better than the Grand suite (more on this later). The ship was as pristine as it was in July. We noticed that there was more artwork up and that the Meridian and Explorer Lounges had the back wall – behind the alcohol bottles – completed (they had been non-descript before are now lovely and match the décor perfectly). The much hyped infinity pool was open for the first segment but closed for repair(?) on the second segment. No one really was by or the infinity pool when it was open – no one checked to see what category of suite we were in (at one point this area was only for certain categories of suites). My DH went in and it was like going into the sea – very rough. However, it was warm and he enjoyed it for the few minutes that he tried it out. The Observation Lounge is beautiful but gets very crowded so we tended to go to the two other lounges. We really did not miss having an aft lounge – perhaps because we generally prefer looking out at where we are going rather where we have been. The loudness of the entertainment in the Meridian and Explorer Lounges was a big issue on the first leg of the cruise. In the opinion of many passengers, music before dinner should be background music – not so loud that you cannot hear one another. The Explorer Lounge featured Nature’s Rhythm (arguably the best group on Regent). When the music was loud, we could not even appreciate their beautiful harmony. The Meridian Lounge usually had a fine guitarist playing. Usually, the sound was low but one night we had to leave the lounge as the sound level was not tolerable. In fairness, they were working on keeping the sound down before dinner and hopefully this will not be an issue in the future. The theater is also a bit loud – depending upon where you sit. In terms of sight lines, we were in the balcony for two musters and must agree with posters that say that the sight lines are not good. However, if you simply avoid the big columns in the theater downstairs, the views are fine. There is still an issue with the stairs in the theater – perhaps it would be better to have a string of tiny lights embedded across the carpeting where the steps are. There are so many lovely seating areas on the Explorer which passengers enjoy (reading, chatting with fellow passengers, working on their computers, people watching, etc.) The pool and pool deck is lovely. The “smoking area” is mostly enclosed and keeps the smoke away from passengers. Smokers indicated that this was a good place to meet people and chat. The Pool Bar was a popular hangout during the second leg of the cruise. There are more shaded areas on the pool deck and also the deck above so people can lie in the sun or shade – as they wish. The design of decks 5 and 6 really work well in my opinion. Having Compass Rose, the Constellation Theater, the Casino and two Boutiques on the same deck (4) just made sense to me. On Deck 5 is Destination Services, Reception, the Cruise Consultant, General Manager, the “Café” (we all still call it Coffee Connection), the Spa, Pacific Rim and lots of seating around the deck. The “Business Center” (formerly computer room) is tiny with 4 computers and the “Computer Guru”. There are two computers in the library that are not connected to a printer. IMO, more computers are needed and can be put in various parts of the ship (there is room for a couple of them next to the puzzle). They just finished putting routers (hope this is the right word) throughout the ship so the internet is generally good everywhere. The issue remains the number of people on at the same time. Still, using my “cheapo” HP small laptop, I was able to do almost everything that I needed to do in my suite. Apparently people that want to do large downloads, uploads, pictures and other things that slow down the connectivity were having difficulty. DINING VENUES La Veranda – not enough can be said about how much better the layout is than on other ships (prior to refurbishment). The Explorer also has a huge – partially covered area outside where you can dine al fresco. At night, a wall in LV slides to reveal an open kitchen (not planned on other ships to my knowledge). La Veranda/Sette Mari is a very comfortable space Chartreuse/P7 – As noted in my other posts, Regent has apparently adopted CC’ers name for Prime 7 as you will see “P7” on the glass doors. This gave us a chuckle. I put these two restaurants together in this review as they are quite similar in layout (but not design). IMO, the prime seats are at the far back of the restaurants – next to the slanted windows. However, as much as we love the back, in warm weather the windows will likely put out a lot of heat. We enjoy the design of both restaurants Compass Rose -- Either you love it or don’t. We love the design but understand that there are areas in CR that get very noisy when the venue is full. This is one restaurant that you really need to see for yourself. We found an area that fit us perfectly – it was quiet and had an intimacy that other areas didn’t necessarily have. The Café (aka Coffee Connection) Very popular area – larger than on other ships. Very nice – well laid-out. Slightly off topic…… events like Meet & Greets are done in the Meridian Lounge which is right across from The Café. So, if someone wants a snack, coffee or tea (alcoholic or not), it is easy to obtain and take to the lounge. Pool Deck - I don’t recall if there are heaters on the pool deck in the area where you eat on other Regent ships. One area was heated and during hot weather it seemed air conditioned (to a point). The buffet is similar to other ships (exceptions noted in the “Food” section which follows). FOOD We found the food on the Explorer a step above what was offered on our previous cruises (we have been on a lot of Regent cruises La Veranda – Having a grill in LV is nice. In addition to burgers (also available on the Pool Deck), they offer steak, chicken, fish, lamb chops and I don’t recall what else (choices change daily). The pasta station is next to the grill. There is someone to take your order from either the grill or pasta station (remember your table # so that you don’t have to go back and check). There is Regent’s delicious ice cream available in LV at lunch (also on the Pool Deck where you can have your ice cream topped with Kahlua or other delicious liquors). We enjoyed LV very much! Pool Grill – Nice offerings and most are quite good. I would not order Lobster Nacho’s again and would not recommend it to anyone that knows what nachos typically are. There was no salsa available and the “sauce” put over the nachos is a thin sour cream (I have long thought that Regent needs a chef that is familiar with Latin cuisine). They also have flatbread, pizza, chicken wings, etc. Sette Mari – Similar to the Voyager or Mariner – just has the open kitchen. It seemed that there were less items on the antipasti bar but you are served so much food in this restaurant that it is difficult to have a plate from the antipasti bar, eat the antipasti items set out on your table plus soup/salad and a main course (followed by the delicious dessert bar). Note: Soup, salad and entrées are served to you – only the antipasti bar and dessert bar are buffet. Also, on some evenings (generally when the ship is in port late), Regent puts on a special “themed” buffet that is open later than usual. Chartreuse – We really love this specialty restaurant (which is also open for lunch every other day except Sunday and is open on sea days). If you visit this restaurant, order a soup. The presentation is unique and the soups are delicious. Our favorite lunch item is half a chicken with mushroom sauce – very moist and flavorful. I had rack of lamb twice in Chartreuse – both times were perfection. The “French Onion Soup” in Chartreuse is authentic rather than the soup in CR which is delicious but full of cheese and bread. Prime 7 – This is also open every other day except Sunday and is open on all sea days. While we didn’t like this quite as much as Chartreuse for lunch, the dessert presentation is unique (cannot describe – you need dine there to see it). Our one dinner there was good but not as good as the steak in CR. We did not order the crab legs which is one of their signature dishes. Pacific Rim – We have tried to like this restaurant (have dined there 5 times during our three Explorer cruises). I love Chinese, Japanese and Thai cuisine but it needs to be authentic. “Asian Fusion” to me is “Asian Confusion”. My DH liked the Korean lamb chops and I enjoyed the Tempera Lobster but know how fattening it is and only ordered it twice. There are no desserts to our liking. All is not negative, however, the sake menu is great. I have learned to enjoy cold sake and had quite a bit of it (without getting high or drunk). Compass Rose – This review is already too lengthy so I’ll be short. Everything on the menu that we tried was good. We had steamed lobster from the everyday menu several times because it is delicious and low in calories (when you don’t have it with butter). The steaks are delicious – the soups are great. I could eat in CR every day and not get tired of it. This dining venue is so popular now that there were a few times when it was at capacity and passengers were offered seats in specialty restaurants. The Sunday brunch is to die for. The presentation – everything was the best! CREW Speaking of “the best”, these are the only words I can think of to describe the crew on the Explorer. Don’t worry – only going to mention a few of the many, many wonderful crew members on the ship. Daniela, F&B Director and her team went over and above for our Meet and Greet. Daniela is on top of everything and is very open with passengers. If something is not right, she encourages you to discuss it with her. I do not recall who the Restaurant Manager was on our first cruise but Vladimir came onboard in Rome and his made everything that was “good”, perfection. He is on top of everything and interacts very well with passengers. Risky – my mentioning her on CC has caused her station in CR to be packed. One passenger (one of the very few grumpy ones) became angry when they could not get a table in her section. She is charming, engaging, professional and just plain lovable. John Barron (Cruise Director) deserves a review of his own. We sailed with John many years ago and was thrilled that he returned “home” to Regent. He brings the level of excitement, laughter and pure joy to a new level. IMO, his show is the best on Regent (I will not be reviewing other entertainers or shows – they were fine but cannot compete with John). He is a very talented, charming man. We look forward to sailing with him again in March. There too many crew members for me to name. I’ll just say that we did not meet one crew member that wasn’t happy with their job and were working as hard as they could to exceed guest expectations! EXCURSIONS Definitely not a lover of included excursions but do enjoy most “Regent Choice” excursions. I will touch on three of them: 1. Rhodes, Greece – Small group of about 17 go to a local restaurant with the Chef of the Culinary Center where you are very hands-on (cooking, making bread and other Greek delights). All of this while sipping Ouzo and drinking wine. After having loads of fun, you sit down to more wine and a meal of all of the items that you have tried making yourself. Giving this an A+. 2. Barcelona – This small group excursion is also with the Chef of the Culinary Center and a Tour Guide (a member of Destination Services was there – it seemed she was there to take advantage of a $300/person excursion as she was not needed and she didn’t show up on any other excursions). We went to the famous Boqueria Market and another, more local market. This was followed by olive oil tasting (fun but not used to sipping olive oil). Then came lunch at a two star Michelin restaurant. This is where the excursion went downhill. The food was all “molecular gastronomy” which meant that there were a lot of things with foam and items that we did not understand and would not want to eat (fried fish bone for instance). The best item I had was “boar cheeks”. I strongly urge Regent to explain the type of food that will be offered. This will avoid unhappy passengers. 3. Madeira, Funchal – Finally, another excursion with the Chef of the Culinary Center. This was a complete hit. Were accompanied only by the Chef (didn’t need anyone else – she handled it fine and there were only 16 or so people). We went for a Madeira wine tasting before going to a lovely restaurant for lunch. Once again, if you wanted to, you could don an apron (my DH did) and work with the bread or skewered meat. The food was delicious – the restaurant owners/servers were delightful. Wish we could do this again when we go to Funchal in March but it is not offered. SUITES As indicated before, we love the F1/F2 and concierge suites. It is hard not to love the Grand Suite with a balcony large enough to be a skating rink. We did enjoy it very much. The closet in the Grand Suite is smaller than in the smaller suites. Also, there was less storage in the master bathroom and no storage at all in the second bathroom. There are a couple of issues that will be dealt with by Regent when the ship is in Miami. One item is the noise from the Constellation Theater that is heard in suite 1200. This goes on during trivia, bingo and up until 11:30 p.m. when there is entertainment. This suite is also very close to the laundry room. While there is no noise from the laundry room, the door slams very hard and is annoying. I would recommend the Grand Suites but would be hesitant to recommend 1200 or 1201. PASSENGERS Passengers were the best! Many of us “met” on Roll Call 18 months ago and have kept in touch all of this time. This was a group of upbeat, easy to get along with people that see the positive in things and in other people. We had two “hang out” spots where we could go and knew we would find other CC’ers – the Pool Bar at 11:00 a.m. and the Observation Lounge at 6:00 p.m. Naturally there were a few (very few) passengers on board that seem to be happy being unhappy. All in all, this was the best cruise we have been on in terms of the ship, service, food and passengers. As John Barron frequently says, “I am Explorer!” Read Less
6 Helpful Votes
Sail Date: November 2016
We took this cruise to sail on the new Regent Ship the Explorer, it was also my wifes 75th birthday and we wanted to do an Atlantic crossing. After arriving in Tel Aviv we were bused to Haifa to a Dan hotel. For a six star cruise line this ... Read More
We took this cruise to sail on the new Regent Ship the Explorer, it was also my wifes 75th birthday and we wanted to do an Atlantic crossing. After arriving in Tel Aviv we were bused to Haifa to a Dan hotel. For a six star cruise line this was a two star hotel at best. Since it was for only one night we didn't complain too much, maybe it was the best hotel in town. Embarkation the next day was a little chaotic. Bags had to be identified and went on the same bus with you. On arrival at the port we had to move our own bags through security. Since we were in Israel the security was more stringent than any other place in the world. Once on the ship everything changed, marble everywhere staff wonderful etc. Our concierge suite was very nice, large comfortable bed, walk in closet more drawer space than we needed. Bathroom had a double sink separate tub and shower very roomy. Restaurants were great compass rose has a new menu where you can basically eat any thing you want at any time. The specialty restaurants were twice as large and just as good as the other ships. The new French restaurant Chartreuse is a big improvement over Signatures. The new Asian restaurant Pacific Rim is excellent especially if you like tempura. The shows were ok. Singers and dancers not great I walked out on every show. The individual performances were ok, I like the magician and the cruise directors show was terrific. Only thing was he did the exact same show on each leg. Excursions were fine too much time allocated for shopping, people of our age are not interested in shopping. The speakers were fair one was on astronomy the other was a general interest speaker the first leg lecturer talked about each port we were going to. Regent needs to get lecturers for more general topics rather than narrow ones like astronomy. We didn't use the spa but it was beautiful, the gym was nice had up to date machines but no one there to help you. The ship has some design flaws especially in the show room where the pillars take away sight lines, the balcony has a railing and glass where you cant even see. Disembarkation was a little crazy due to US customs. We finally just walked off before our color was called. All in all it was a great cruise we had a great time and would sail on the Explorer again. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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