29 Helpful Votes
Sail Date: February 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
7 Helpful Votes
Sail Date: February 2018
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea ... Read More
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea (and loving it), the a' la carte excursions were a budget ding we didn't appreciate since they were totally uncoordinated with the boat. Explorer out of Miami for a western Caribbean 10-day ride was superb from start to finish. Could I complain about loss of the launderette for 3 days before disembarkation...sure. Could I complain about the loss of hot water on the day we returned to port...sure. Could I complain about the really lousy Wi-Fi after they touted such great reach...sure. But at $1,300/day on a beautiful boat, excellent dining at all levels, superb service, fine finishes and furniture, very good entertainment, suite attendants that fell over themselves to please and several excursions that were excellent...could I complain? Absolutely not. Several reviewers obviously have had difficult lives given the petty issues they raised. Give me a break. If that is all you have to say about a once-in-a-lifetime experience, sit in your cabin and sulk. The signature restaurants were fine but we found the Compass Rose, in many ways, better. Spacious, vast and open. If you lay out all the menus side by side, there are many resemblances...there have to be. The signature restaurants finish your orders as much is prepared in the Compass Rose. We took the kitchen tour and learned this. There were two ports where we were tendered. Takes time, rides can be rough. We chose mid-ships, deck 6, cabin 612, port side. Great choice. No to minimum engine noise, easy and fast access to disembarkation by stairs. Being up high is hype and a cost for those that don't care. Be close to the theatre, the main restaurant, the lobby and deck 4. Trust me, it is worth it. La Veranda/Sette Mari is fun particularly when you take the stern deck area for breakfast or dinner. Room service on two days was precise and as ordered. This is a great time saver on early excursion days. The pool deck is what you find on the $200/day boats. Crowded with lounges occupied all day. Eh! The excursions to the ruins were terrific even if tiring due to long bus rides but we knew this. The other typical tourist trips were disappointing but we just made the wrong choices. Regent gives you plenty options. If in doubt, ask. Joanne's on-board lectures were fine but you should never just read your slides to adults who might just be able to read as well. Enrich!!! Would we book another...absolutely but it will be a year or so. Cruising for us is special, not routine. Enjoy. Read Less
4 Helpful Votes
Sail Date: January 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
1 Helpful Vote
Sail Date: January 2018
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst ... Read More
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst Regent do the most that they possibly can do for their clients. As soon as you book with Regent, they take total charge of your booking. Regent, take all the pain out of booking and travelling. Not only that but their guests receive a lovely leather iPad holder containing all the travelling documents and leather baggage tags as well as being fully briefed on the itinerary, excursions, dining arrangements, Culinary Arts Kitchen Classes, Distinctive Gourmet Tours – you name it. Checking - in is a joy. No lengthy queues! You are streamlined and before you know it you are on board being greeted with a glass of champagne with a superb lunch either at The Pool Grill or the excellent La Veranda. Probably in our opinion the best and consistent Buffet on the open seas. This is a Restaurant not a Café! The suites on board are carefully thought out and the attention to detail is amazing. Sheer luxurious quality and service. Dinning on Regent is an absolute pleasure. The choice is phenomenal with consistent value with its multitude of dining delights. Easy to book through the Concierge Desk with none of this supplement charging or wait listing attitude. Or if you are not in the mood, order Room Service. You can have a gourmet dinner served course-by-course, delivered to the suite to whatever you fancy. And be lazy and watch one of 200+ movies. A factor very much appreciated on Regent is the quality of the Food and Beverage. Excellent wines and spirits served throughout the ship. If it is not there the staff will get it for you. And of course to accompany the selection and type of cuisine. The entertainment and events on board are outstanding. Be it in the theatre, lounge bar or the Casino, guests are never disappointed. The standard of excursions presented by Regent is the highest we have experienced. Well put together and knowledgably presented tours and with none of this pack the buses approach. Always plenty of space on every excursion. On board activity is plentiful with an incomparable Spa and Fitness centre. There is always something going on that guests want to participate in. What really makes Regent head and shoulders above other Cruise Lines is their tremendous staff. From a cleaner to the Captain everyone has a marvellous attitude which inspire the guests on board. There is a spring in their step of sheer enthusiasm, charm and politeness. Secondly, their professionalism and service is second to none. Every staff enjoys their job and it is infectious. That is why we have booked three further cruises with Regent in the next fifteen months. Read Less
1 Helpful Vote
Sail Date: January 2018
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, ... Read More
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, Too old to go snorkling and do water sports. Weather was terrible except for 2 days. So unusual. Have been traveling in the Caribbean for many years and never encounter this bad weather. Ship's food is outstanding!!!! I liked Chartreuse the best but Compass Rose is not to be sneezed out . They could compete with the best restaurants any place in the world. The service in all the restaurants is without fault. Entertainment for a small ship with a small cast was equally exceptional. Crew members were the friendliest. Working for your pleasure and not for tips. They went out of their way to accommodate any wishes you may have had. Read Less
2 Helpful Votes
Sail Date: January 2018
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with ... Read More
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with foreign crews---this certainly enhanced our trip. I was onboard six days before I ever had to ask someone to refill my coffee---an example of how they monitored you and any need you may have! The food in ALL venues was outstanding and the presentation was the same. The entertainment was above the normal usually experienced on smaller ships. Our cabin was beautifully furnished and the bed was so comfortable, it had us searching for make and model... Embarkation and debarkation was easy and expeditious. The experience on this cruise ship was the pinnacle of our travels and we know it will be difficult to surpass in the future. Highly recommend this ship! Read Less
33 Helpful Votes
Sail Date: February 2017
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look ... Read More
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look at the half wall. Or when u lounge u only see the half wall. no one told us the agents did not know. all the brochure photos show glass see through railings, so instead of relaxing in thew room we had to find a public sitting area everyday. I talked to reception they said they could not do anything to move to a view room. Have tried to write to CEO no response. also some loud night noises some vibrations ?? should not be on new ship. Also pool deck chairs were always filled with someones personal book or ? so very difficult to use pool deck chairs. staff should have regulated when people leave. same old resort lounge chair game. get up early put a book on chair reserve for the whole day. staff was very friendly looked like they enjoyed the work. restaurants very good food service and presentation. Read Less
11 Helpful Votes
Sail Date: February 2017
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our ... Read More
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our concierge level stateroom was spacious and had more storage space then we could fill. The bathroom was large and had drawers and shelf space to hold anything we could bring. We liked having 2 sinks, a tub and a shower. Having the laundry right down the hall was very convenient for washing swimsuits after snorkeling. The food was amazing. Our favorites included: Pacific Rim and Prime 7, don’t miss the 14 layer chocolate cake, trust me you will love it. The pools were heated and well used; we were concerned that they would be too cold for us, not an issue. Bob enjoyed the lectures, and we found the evening entertainment to be excellent. We laughed to Bruce Smirnoff’s humor, swayed to Doug Camron’s melodic violin, danced to the Broadway and 60’s music and swooned to Tammy & Andy’s beautiful singing. Each night we listened to Tim’s excellent piano playing and enjoyed “Name the Tune” with friends until the wee hours. The staff was very caring, sweet and helpful. Anything we asked for was delivered without hesitation. For example, Bob requested IPA beer and the next day a supply was in our cabin. We found out later that it was not carried onboard and someone went to port and purchased it for Bob. Just one example of how above and beyond everyone goes to make sure the passengers are taken care of. I could go on and on, but I think you have the gist. We have booked another trip on the Explorer. There were a few areas that need improvement. * The Internet connection was iffy at best. * We did not enjoy the shore excursions that we took from the ships offerings; this may be because of the itinerary, however at this time it is our only means for comment. * The cooking class was a huge disappointment. Bob has a shellfish allergy and we checked prior to booking the cooking class that it was only “fish” and no shellfish. The class began with scallops and then moved to shrimp. Although they switched to fish for Bob, there was serious cross-contamination in the ovens and Bob got quite sick. We requested a refund and wanted to leave the class. The head chef would only refund Bob. We missed two of the recipes because of the time spent talking to her. We stayed even though we did not want to. It felt like the cooking school was a concession that was not run by Regent. Their main concern was the money; not that the passengers were taken care of. Also but not as important, the chef teaching was not good. She forgot steps and the food was not great. Read Less
4 Helpful Votes
Sail Date: February 2017
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, ... Read More
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, and quiet. The service was superb in our suite, the restaurants, the lounges. It seemed every wish was anticipated. We never had to wait for drinks, wine, water, coffee or room service. I love food and when travelling seek the best restaurants in an area. The food in Compass Rose, Pacific Edge, Chartreuse, and Prime 7 was fabulous -- as good as any toped rated restaurant in any city. We love the Compass Rose anytime favorite menu. Had seared foie gras every time we dined there. The ship's movement was quiet and smooth. Although one night in a storm, we could hear the wind, we never felt any movement. The Compass Rose restaurant is aft on deck four. The were no vibrations, no noise, ever. We had to look out the window to see if we were moving. As advertised, the ship is luxurious. The art and furnishings are breathtaking. There are numerous beautifully appointed public seating areas. The lecturer was excellent. Very informative about the area in which we were sailing. Shows were very entertaining. The Canyon Ranch spa was beautiful and the treatments, although pricey, were wonderful The only disappointment was the cooking school. It required standing for two hours. I cannot do that and requested a chair or stool and was told "no." I had to leave three times to sit next door in the library to rest my legs. The hands on classroom is beautiful. The class was for beginning cooks, so I did not learn anything. It seemed to be run by someone other the Regent. We would sail on Explorer anytime, anywhere. Read Less
46 Helpful Votes
Sail Date: December 2016
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & ... Read More
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & put money elsewhere. Poor selection of beers! Good choices on mixed drinks. The entertainment on ship was pretty poor & the lecturer was very disappointing. The cruise ship up the St Lawrence seaway(Pearl) the lecturer was outstanding so we expected that quality. Being charged $1000 for a trip to the ship's doctor was OUTRAGEOUS! 3 lab tests, exam, & antibiotics. BE VERY CAREFUL IF YOU VISIT THE CLINIC! I think the Regent people should have absorbed some of the cost. I can submit these charges back home but they will cover a minimum about~ $200!! Shore excursions would have been much better had they started later in the day. Who wants to go on a tour at 8'oclock in the morning when your on vacation. There were varied tours which was good. Disembarkation was a bit crazy. Having people catching a flight for noon and others for a flight in the evening to be on the same bus was nuts. We were also dropped off in the wrong area for our flight. Overall I was disappointed in the Regent cruise. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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