4 Helpful Votes
Sail Date: July 2018
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact ... Read More
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact we were impressed with the efficiency in meeting and exceeding our expectations. The ship is a floating work of Art and engineering masterpiece. Pictures of the ship are beautiful, but it must be experienced in person to really capture all that it is. Our F1 suite, 937, was clean and quiet: https://www.youtube.com/watch?v=C_XnNsOBeGw Watch video for details. Suites that end in a 7 have pull-out couches to easily accommodate a 3rd occupant. We normally are Independence travelers; not usually going on cruise line shore excursions. However, this trip we participated on at least one ship excursion per port including a fishing trip, that cost us a reasonable $129 per person. Enjoying the informative, comfortable excursions were a highlight of our adventure. We liked the excursions so much that we often went on two a day. Our luggage was delayed by the airline, for three days, transferring from Copenhagen to Oslo. Chris at reception and his team went above and beyond with a sympathetic ear, complimentary overnight laundry, toiletries, toothbrushes, razors, etc., and I much appreciated 25% discount to purchase clothing from their gift shop. My husband picked out a beautiful dress for me to wear to dinner. We had our insurance agent calling the airline daily as well as my husband also made several calls a day inquiring about our luggage, but I believe we got our luggage because ship staff went to the airport in Copenhagen to pick up ours and twelve other passengers luggage. It is important that I mention that ship personnel did this for us even though we booked our own air. Thank you Chris for saving the day! Entertainment: full disclosure, we do not ordinarily go out after dinner, preferring to sit on our balcony and watch the ever changing scenery pass by while we plan for the upcoming days adventures. We did however enjoy the comedy show. Dining, oh the food, everything and anything my heart desired, ordering on or off the menu. Attention to detail was evident down to the Versace table setting and Chihuli Glass Chandelier and art. Service: Attentive and unobtrusive. All staff seemed truly joyful, smiling as they worked, sharing in conversation when appropriate, having an ability to read us, anticipating our desires and needs, learning our names by day two, recalling our favorite beverage. This was consistent as we did not dine in the same restaurant two nights in a row. How they knew to recommend fish dishes to me and meat dishes to my husband is a secret that I cannot figure out. Their recommendations were spot on. I recommend Regent to the seasoned sophisticated traveler who appreciates fine dining, art and who believes that the journey is as important as the destination. Bridge players and trivia enthusiasts made up a good portion of passengers. There were a few families with teenage children and I saw one family with much younger children at the end of our cruise. A childrens' program was available. We are a couple in our 50's traveling without children so I cannot advice on suitability for families with children. Read Less
9 Helpful Votes
Sail Date: August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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