1 Helpful Vote
Sail Date: March 2018
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to ... Read More
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to do or enjoy all the ship had to offer. The captain and many of the crew we recognized from the Navigator in 2015. That made us feel very confident. As with the previous cruise it was to celebrate our anniversary. In 2018 we sailed again, this time on the Explorer. It's a little bigger. The gym is definitely bigger and better. The restaurants all were great as well. Some of the docking was a bit inconvenient compared to previous trips. At Key West we docked opposite the main , downtown , area (less expensive docking fees? ) but we had a trolley take us to downtown. That particular shore excursion, "Discovering Key West" did not measure up. It was probably beyond Regent's control. We were supposed to visit an aquarium , a ship-wreck museum, and the tour of the town. The driver did an O.K. narrative but less than in 2015. When he dropped us off downtown, we, and many others asked about the ship-wreck museum and the aquarium. He responded by quickly stating it was included on our tickets but none of us EVER saw an aquarium ( it was at the other end of town ). The museum was an easy find. As with any cruise there's a few self-important, arrogant, haughty old idiots that think they're above everyone but the other 98% of those aboard were very unaffected and friendly. Overall, a pretty good trip and we'll do it again. Read Less
45 Helpful Votes
Sail Date: December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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