1 Helpful Vote
Sail Date: January 2018
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst ... Read More
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst Regent do the most that they possibly can do for their clients. As soon as you book with Regent, they take total charge of your booking. Regent, take all the pain out of booking and travelling. Not only that but their guests receive a lovely leather iPad holder containing all the travelling documents and leather baggage tags as well as being fully briefed on the itinerary, excursions, dining arrangements, Culinary Arts Kitchen Classes, Distinctive Gourmet Tours – you name it. Checking - in is a joy. No lengthy queues! You are streamlined and before you know it you are on board being greeted with a glass of champagne with a superb lunch either at The Pool Grill or the excellent La Veranda. Probably in our opinion the best and consistent Buffet on the open seas. This is a Restaurant not a Café! The suites on board are carefully thought out and the attention to detail is amazing. Sheer luxurious quality and service. Dinning on Regent is an absolute pleasure. The choice is phenomenal with consistent value with its multitude of dining delights. Easy to book through the Concierge Desk with none of this supplement charging or wait listing attitude. Or if you are not in the mood, order Room Service. You can have a gourmet dinner served course-by-course, delivered to the suite to whatever you fancy. And be lazy and watch one of 200+ movies. A factor very much appreciated on Regent is the quality of the Food and Beverage. Excellent wines and spirits served throughout the ship. If it is not there the staff will get it for you. And of course to accompany the selection and type of cuisine. The entertainment and events on board are outstanding. Be it in the theatre, lounge bar or the Casino, guests are never disappointed. The standard of excursions presented by Regent is the highest we have experienced. Well put together and knowledgably presented tours and with none of this pack the buses approach. Always plenty of space on every excursion. On board activity is plentiful with an incomparable Spa and Fitness centre. There is always something going on that guests want to participate in. What really makes Regent head and shoulders above other Cruise Lines is their tremendous staff. From a cleaner to the Captain everyone has a marvellous attitude which inspire the guests on board. There is a spring in their step of sheer enthusiasm, charm and politeness. Secondly, their professionalism and service is second to none. Every staff enjoys their job and it is infectious. That is why we have booked three further cruises with Regent in the next fifteen months. Read Less
13 Helpful Votes
Sail Date: November 2016
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we ... Read More
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we would avoid the intense summer heat. Over the weeks leading up to the cruise, we had read a ton of reviews and reactions to the ship, both positive and negative, and frankly we had grown a tad apprehensive. Ultimately, we learned there was absolutely no need to be...the experience as an incredible one, but not without a few hiccups. So here goes! Pre-Cruise Hotel A pre-cruise one night stay in Haifa was included with our cabin. It was a horrendously long day of flying, and we didn't get to Tel Aviv (airport for Haifa) until 11:00pm. A driver was waiting for us, and we set out on the approx. hour long drive to our hotel. All of our pre-cruise excitement basically vanished when we checked in. The hotel was a generic but decent enough looking tower, but the room itself was not up to any even mildly acceptable standard. It felt like a 1960s era Soviet block youth hostile. The room was small, old, horribly outdated, not clean, dank and depressing, with two tiny, hard twin beds instead of the king or queen we had expected. One of the windows would not latch properly, and with a strong wind outside, it felt like a jet engine was blasting inside our room. It's no fun having to change rooms at 1:00 AM, but we had to. What was Regent thinking? Did anyone at the home office bother to check this place out? It started our vacation on a nightmarishly sour note. Embarkation Sadly, this was no better. Getting on the bus provided by Regent to the port was disorganized and stressful. Once we arrived, our bags were lined up by the bus and we were told to get a cart ourselves, load them onto the cart ourselves (not easy for anyone because they're so heavy), and wheel them inside ourselves. This whole process was as unpleasant as the hotel. The Ship Thank heaven, everything turned around once we got on board. The ship itself is stunning. The wood and marble throughout is neither dark nor excessive, it's just monumentally high end and beautiful. The spaces themselves are bright and fun to explore. And that staircase in the atrium is amazing. Throughout, the level of detail, the artwork (sadly, there is no guide to the explain it's pedigree), the elevators, the staircases, the theatre, and the design throughout represent a level we've never encountered on a cruise ship. The Cabin The design felt lush and rich. We had a Concierge level "D" which was so spacious and comfortable. Loved the bed facing the window, the walk-in closet, and the marble bathroom with full shower, dual sinks and tub. The size of the balcony was a pleasant surprise. It's easily three times the size of the one we had on Crystal. The Dining Imaginative, gourmet, fresh, delicious. We felt it was higher quality and higher end than Crystal, which is no small feat. Our favorite was Compass Rose, where we ate most dinners. The space is beautiful, with the blue glass lighting fixture on the ceiling. Contrary to what we had read, it's not overpowering. It's gorgeous. We had a great meal at all the specialty restaurants. They too are jaw droppingly designed. We liked Pacific Rim the best. It's a very unique take on an Asian restaurant with a fresh and unique menu. La Veranda, the ship's buffet, is nice, but we were a little disappointed. It's very well prepared but somewhat standard breakfast fare. Also, since all the pancakes, French toast etc is made to order on the grill, it's just too long a wait when you have an upcoming excursion. We never ate lunch there, and instead went to the Pool Grill, which we loved. La Veranda turns into Sette Mari at night, an Italian restaurant. Our one night dining there was a chaotic disorganized affair. My veal was rubbery and poorly prepared. The Service Amazing and so personable. Everyone seems happy to be there and happy to help, and it truly doesn't seem like an act. And there's never any waiting. The cruise director and his staff were so likeable, classy and first rate. He did a show himself which was fantastic. The Entertainment We loved the three production shows, which were well directed and produced and cast. They're transporting. The booked acts were fine, with the exception of a "comedy magician" who we were excited to see, but who proved to be really bad. The magic was on the level of a children's birthday party, and the jokes just not funny. Find someone better, Regent! The Ports And Excursions A definite highlight. We loved Rhodes the best, with an excursion to a beautiful seaside town and a hike up a mountain to a Greek temple overlooking it. For the most part the excursions were informative and well handled, but they can take a turn south with a bad guide. In Cyprus, our guide seemed knowledgeable, but it felt like she was tired and did not want to be there. Her way of speaking was unintelligible, so the tour was a complete failure. So was the one in Palermo, where our guide was completely unprepared and let us wander around the sights ourselves with only a brief and vague introduction on the bus. Our other eight shore excursions (there were a lot of ports!) were quite good. Our takeaway was that Regent needs to do a better job of vetting the guides. I'm sure that's easier said than done but they need to figure out a way. Also, we were scheduled to visit Gozo Island, but instead stayed on Malta an extra day. It was unclear whether it was because of rough seas or "maintenance" and it was hard to get a straight answer out of anyone as to the real reason. Better communication would have been appreciated. Internet It's the worst we've ever had on a ship. They need to fix it. Stat! Wrap Up Our quibbles aside, we'd sail again with Regent, and plan to. The level of service, attention and luxury was unparalleled. Read Less
4 Helpful Votes
Sail Date: October 2016
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished ... Read More
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished with plenty of USB and electrical outlets.Smallish bathroom and good sized balcony.Those less mobile might consider a larger cabin.For us the ship had so much space and peaceful public areas we didn't have need for more elaborate cabin accommodation.By the way the Regent 'marshmallow' like beds are fabulous,and our cabin was always made up promptly and expertly. The everyday Compass Rose was our favourite restaurant which offered a wide and varied menu of our favourites including great steaks,lobster,Dover Sole etc.Speciality restaurants Chartreuse,Pacific Rim and Prime 7 all performed well for us but only as a change from the wonderful Compass Rose.Wines,spirits and great cocktails were plentiful and of high quality.Staff throughout our stay were fabulous.We had absolutely none of the problems that were mentioned in earlier reviews.Even our free internet always worked perfectly well all over the ship.But it's worth taking time to understand it's workings when you first log on.No streaming YouTube etc. Sun decks and pool area were immaculately setup with quality sun beds and great bar service.There were plenty of spare sun beds even at the busiest time during our day at sea! Tendering etc were perfectly executed.However I don't think Zadar is an appropriate destination for 5/6 Star guest in October for many many reasons,weather excluded. This is an expensive holiday,you are paying for space on a ship,as well as attention and an elegant ambiance.Enjoy. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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